Reviews of Infinityblu Dental Care & Implant Clinic. (Dentist) in Livingston (West Lothian).

Infinityblu Dental Care & Implant Clinic

74 Reviews

59 Comments

Dentist

Dental clinic

62 Atholl Rd, Pitlochry PH16 5BL, United Kingdom

Description

Information of Infinityblu Dental Care & Implant Clinic, Dentist in Livingston (West Lothian)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Infinityblu Dental Care & Implant Clinic

Popular times

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Monday

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Thursday

Reviews of Infinityblu Dental Care & Implant Clinic

C. S.

Ive been attending Infinityblu Pitlochry for five years now and I’ve had nothing but fantastic service. When I booked in for my routine check up, I was looking for options to improve my smile for my upcoming wedding and Carolynne came up with a non invasive treatment plan that would enhance my smile for my big day and beyond. This consisted of a deep clean and a course of whitening to remove all of my coffee stains and some Composite Bonding on four of my teeth to align and protect due to years of wear and sensitivity. It took all of three appointments to complete my treatment as I was able to do the whitening at home, in my own time! I can honestly say it was the best thing Ive ever done and invested in as I’ve never been so happy to smile without feeling self conscious.

M. R.

I have avoided going to the dentist for years out of shear embarrassment about how bad my teeth were. As soon as I stepped into the practice I felt at ease. The dentist Holly couldn’t have been more welcoming and made me feel really comfortable. I definitely had nothing to worry about it.

L. G.

It's hard to know what to make of this as a dental practice. On the one had, the dentistry aspect is fine, they know teeth, they do a reasonable job, they're pleasant and professional. But that's where it all goes a bit pear shaped. Somebody has obviously swallowed whole the "Customer Experience for Dummies" manual. I have never encountered such a convoluted, complex, disconnected approach to getting my teeth fixed. If you tried really hard to make it such that you put people off, you'd be hard pressed to come up with something as bad as this. From my initial phone call, it took over 5 weeks for the "treatment co-ordinator" to call me. Except there was no co-ordination. She had no clue what my history was, or the reason I needed to see a dentist, despite me providing it and in the end all she was there to do was to book an appointment. Then she told me it would be AT LEAST 12 weeks before I could even contemplate getting NHS treatment. Eventually I got to see a dentist for what was a minor problem of a bit of enamel that had chipped. I got so fed up waiting for them I was able to visit my old dentist in Oxfordshire, have the tooth assessed and be reassured it was OK before they were ready to see me. Just for an initial assessment - not actual treatment. That took another few weeks. In the meantime I have been bombarded with emails and text messages reminding me about appointments. And to "fill in my forms". Which I did the first time. I ignored them the second time. Honestly, just what do thy think we're doing? Waiting for yet more forms to be filled in and to watch videos of how to check in? As my only other options are no treatment or the extravagantly expensive private practice in Aberfeldy, I have persevered but it has been, well, like pulling teeth. And although I have registered as an NHS patient, there are still charges. But nobody explained that to me so today I paid for a small bit of surface filling and a scale & polish (which I didn't request, but was told I was having and turned out to be just a bit of plaque removal). Don't mind paying something but they really really need to make it clear in ADVANCE what the charges are and how the NHS system works. They cannot expect everyone to know. I also detect a slight arrogance and off-handed ness with the reception staff. One elderly lady waiting ahead of me had the same "you must fill in your forms" instruction in her reminder and was puzzled by it. She was told to call and that "well, yes they can be temperamental". Really? If so, why send them? And when I asked about the NHS charging mechanism I was informed very brusquely that it was 80% patient, 20% NHS as if I was an idiot for not knowing this. Focus on the dentistry and stop trying to be so clever with your marketing (which, BTW, seems entirely geared up to persuading you to have expensive cosmetic treatment). I'm at an age where my teeth won't need a lot of treatment. I might just drive back down to Oxfordshire. At least I will only have to make one phone call...

A. L.

Whilst in for a routine check up I took the opportunity to chat to Carolynne about a loss of colour on a front tooth, she investigated and concluded that it was likely old damage which had eventually resulted in discolouration I was offered a number of options for treatment, not pushed in any direction, but competently advised on the pros and cons. I decided to go for 2 veneers (1 new an Carolynne took great care and paid so much attention to detail to make sure the veneers were were the correct shade, size and shape. Actually she managed to improve the shape and with a little bit of filler on the teeth either side the outcome has been a vastly improved look - way better than I expected For routine check ups and hygiene appointments IBlu deliver a fantastic service, when it comes to more in depth treatment I’m blown away by the efforts and extent that went into ensuring that the result was the very best it could be. Thank you Carolynne and supporting team (who are all so friendly and professional). I am very very happy with the results 😁

A. S.

First class. The dentist looking after me, Vicki, was awesome at making me feel calm about everything and explained in detail what's going to happen. Extremely grateful for there ongoing work and support. Reception staff really friendly and helpful also. Keep up the awesome work.

P. B.

I have been a patient at infinityblu since Chris opened his first clinic in 2007. I had a terrible fear of dentists due to my childhood and later teenage years. I only went to a dentist when I had to. Seriously, my tiny wisdom teeth gave me sores for years before I agreed to let a lady dentist promise me she knew what she was doing and she did pop three out. I didn't even know it had been done. That was the last time I went to the dentist. Sometime later, I am talking 15 years, I broke my front teeth. I put it off until a friend saw my broken tooth and commented on it, goodness me. I like a nice smile and usually in the day had quite white teeth too. I decided to visit infinityblu, and I was so scared. I met a young man, the same age as my eldest son. He was so understanding of my fear and I believed in him. He did a check-up with no metal involved. I needed my teeth cleaning obviously, but xrays showed no real issues, so it was just about redoing my front teeth. Wow, last time I had anything to do with my front teeth for some reason was when a dentist drillled and filled the gap between my front teeth. I shot through the ceiling and was told to sit still, so I did. Chris was different, it was a difficult hour, but I felt nothing and came out with a new smile. I continued to visit for years and kept appointments until COVID. I even introduced my husband who has a bigger fear than me of the dentists. He relaxed and we attended our regular 6 month checkups. We have been away for two years due to COVID and became terribly worried again, but made appointments, to find Chris only did implants now. I was so upset and was adamant I wasn't going. However, we both went, and was treated by Carolynne. She was very sweet, a very caring young lady and her nurse was so nice too. I am a retired nurse so I do know what TLC is and this is in infinityblu. I miss Chris Barrowman not being my dentist, but Caroline has convinced me that infinityblu is the full package. She was understanding, convincing and a real darling, exactly what I expect from infinityblu. Thank you carolynne for giving me my confidence back and thank you Chris for creating infinityblu..... stunning. xtx

I. B.

I had 2 implants fitted to replace 3 front teeth ( legacy of a careless childhood). I was looked after very well by Chris, Andrew and of course the excellent dental nurses, and was kept informed at all stages of the process. I’m really happy with the end result and highly recommend infinity blu.

H. Y.

My appointment was with Jade the Hygienist. I had a Scale and Polish and Air Polish Stain Removal. Whole experience was professional and friendly.

L. H.

I've had the 'misfortune' of attending a dentist surgery in many countries across Europe and Africa. I can say with conviction that this Practice is one of the very best. My dentist was pleasant, knowledgable and informative and the treatment I received was superb. I can highly recommend them.

J. B.

Staff were all great. The interior is a little run down. The painters didn't knot stop the wood before painting so should be called back and the sofas were cracked. The place was however very clean and smartly run. The staff were great.

K. R. M.

Absolutely fantastic dental practice. First class customer care in every visit. Should i have an issue big or small contacting them is so simple and they are always happy to help! The team are always friendly, approachable and understandable. Best dentist by far!

E. O.

Good experience, cleaning without any pain which normally is when teeth are getting cleaned. Dentist and assistant were very relaxing and have good skills. Also got good advice on how to maintain healthy teeth.

L. R.

I have been attending Infinity Blu Dental Care for several years and have always found all staff completely professional and friendly. Having had a part upper denture for most of my life, initially due to a hockey accident at school, I decided to have dental implants. I started my treatment 8 January 2018 and finished 7 June . It was six months of many treatments carried out by Chris. I can honestly say I felt no pain, for a few days I looked as though I had had a round with Mike Tyson! Chris was absolutely wonderful and I now have so much confidence. I laugh and talk with what I call my World Class smile. It was expensive but every day I know I made the right decision. I only wish I had gone for it years ago. If anyone is thinking about it and like me thought how awful it would be, I would say, go for it, you will not regret it. I am one very happy patient. Liz Rattray

G. D.

Very professional great team both dentist and assistant I highly recommend it

M. S.

We have been with Infinity Blue for about 10 years. Chris has always been passionate about dental health and excellence. Which matters to me. But also equally important there has always been such a wonderful happy family atmosphere. I am always happy to go there, because all the staff are like good friends. The dental work has been excellent. Caroline has managed to rescue my husbands teeth from serious gum and sockets problems, that our previous, also very good dentist had given up on.And she has rescued so many of my teeth in the most creative ways. It and the staff are all rely devoted to their work and to the PrCtice. I would highly recommend Infinity Blue to anyone, who cares for their teeth. Marion Storer

T. M.

As an NHS patient I see this as a perfectly adequate dentist. My only issue with them is the constant "nagging" every 6 months to get a check up. Both my husband and I told them when we first went to them when our old dentist retired that we only wanted to come for a check up once a year. Do they listen - no. Despite repeatedly telling them this they will still not listen. We are both retired, have good oral health and go straight to the dentist with any interim problems. Please listen infinity blu as you asked for a review and now you have got one! Only gave 3 stars soley due to this issue.

J. W.

Have been an NHS patient here for several years and usually have Carolynne to treat me.My latest visit was yesterday when I had a wisdom tooth removed by Carolynne. I just want to praise her dental skills as I was only in the chair for approx 15 minutes. I hardly felt the tooth coming out and I have had no discomfort since (not even any signs of blood!). She always does a first class job of any fillings I have had done. Having been treated by several dentists in my 77 years, Carolynne comes out top!

N. M.

Infinty Blu and its founder, Chris Barrowman, are literally life-savers -- available, competent, reassuring and efficient. The practice uses the best and most up-to-date treatments and fees are reasonable. I'm so fortunate to have had him for a dentist over many years now.

j. a.

Always a warm welcome and having Stephen as my Dentist, he makes me feel relaxed and keeps me well informed as to what he is doing. Not forgetting the Dental Assistants who are always very cheery.

J. M.

Over the last two months of 2017 I had dental work done by Chris to renew top set crowns and veneers plus two new required bridges and I am really thrilled with the result. My teeth are honestly gorgeous even though I say so myself! I am no longer young but in my prime and as you get older, the teeth begin to lose their youthful appeal - but not me now. Thank you so much Chris - we are extremely fortunate now in Highland Perthshire to have a dentist of your skills, thoroughness and care.

S. M.

A tricky extraction this time for Carolynne and I. However with professionalism, care and encouragement she got there. Have been a patient since the Pitlochry Branch opened. Carolyn has always provided a calm and caring atmosphere, explains everything and allows the patient pauses. So different from dentists I had consulted not so log ago and even worse in days well gone by. I do not hesitate to recommend Carolynne especially to those of us who have fears from the past. I also thank the reception team who are always courteous and helpful and one of whom on this last occasion noted I was a little shaky, and took the time to go and get my husband who was parked nearby. This gesture was and is much appreciated. Thank you all.

C. S.

Made very welcome, proper procedures in place , felt very safe.Both Tim and the dental nurse were kind and attentive, continually checking if I felt comfortable with the treatment.

w. c.

Excellent treatment experience today - Carolynne was courteous as always and gave me a state of the art digitally designed inlay and a filling as well. All on time and efficiently organised in a bio-secure setting. Top marks!

G. F. (.

After years of hating visits to the dentist, I have now, once again, full confidence thanks to Chris and his team at Infinity Blu. The staff are always friendly yet professional and I have no problems in recommending them.

R. M.

Great Dentist! I was always a little apprehensive about dentists but iv felt really at ease here. Lovely staff and Caroline (my dentist) is amazing at her job and good banter.👍

M. P.

I have been on a number of visits to get my teeth and gums in order. Thanks to the nothing short of outstanding talents of Stephanie and Lisa I am near the winning post. Visiting the dentist is actually a pleasure thanks to them.

D. M.

Beautiful dentist & place to go. Very friendly & helpful to. I always get great treatment in infinity blu. Thank you to all the team.

J. K.

Apart from running late - which meant standing out in the cold for a longer period - everything was first class. In the circumstances practice should consider updating times by mobile so clients do not have to stand outside in all weathers for 10+ minutes

P. B.

I've been visiting Chris and his team at Infinityblu Pitlochry for more years than I care to remember. I've always been impressed by the relaxed atmosphere, the quality of the dental work, the skill of the technicians and their caring attitude. Long may it continue.

F. J.

I have had excellent treatment especially implant, as well as clear advice and options.

D. W.

Had a flare up is a wisdom tooth while away, called up and they managed to squeeze me in. The team where not only lovely but incredibly proficient with covid protocols etc. An absolute pleasure from start to finish.

J. H.

My wife and I received the usual excellent service whilst attending for our 6 monthly reviews earlier this week.

S.

Purely excellent! I continue to be extremely happy with Infinity Blu. Thank you Stephanie for taking such good care of my teeth, and the team for being so helpful, friendly and efficient!

L. S.

Great practice, very friendly staff, good advice. I would highly recommend it - probably the best dentist I have ever been to!

A. W.

All OK and staff were helpful but you do seem to be held outside a long time. We had to knock to get attention.

S. S.

Fabulous dentist! Staff are great really friendly and helpful I'm no longer anxious at all when going to the dentist. Thank you.

B. F.

Went out of their way to get me an appointment Thank you 🙏

D. R.

Always friendly and thorough service. I've greatly overcome my fear of dentists since I've used Infinityblu- they are very patient and understanding.

A. H.

Despite all of the essential additional procedures over covid, the staff continue to be courteous and friendly with a smile behind the mask.

B. D.

A pleasant place to visit. Friendly from reception desk to dentist and dental nurses. Would recommend (as I do) to anyone requiring treatment.😀👍

A. C.

Friendly staff but were not willing to help me out when I asked for replacement elastic bands for my daughter’s braces. Required an appointment.

R. S.

Given an appointment at short notice for a broken tooth, but with no pain. Received the customary outstanding attention and care.

R. M.

Possibly the friendliest dental surgeries from the girls at reception to nurses, hygienists & dental surgeons everyone is great 😊

C. D.

Friendly and attentive staff. Very happy with my treatment. Thank you.

M. G.

The whole practice is brilliant - thank you Nikki (hygenist) for taking such good care of me.

I. P.

1st class dental care from Infinity Blu Dental .Thank you all.

S. L. L.

My replacement filling was speedy and painless - thank you very much

A. D.

A very polite and professional service given on time in spite of the bad weather conditions.

P. C.

Thanks Carolynne and team for looking after me this morning- spot on professional care in a relaxed, comfortable environment. Cheers Paul

G. M.

Infinity blue are the best dentist I've ever used.

M. C.

Pleasant experience all round Surroundings very comfortablem and staff very welcoming and professional

S. P.

A good experience in difficult Covid times requiring additional precautions.

E. O.

Great customer care, as always.

N. G.

Fantastic service from Infinity Blu.

r. s.

Fantastic.

t. a.

J. S.

S. L.

D. O.

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