Reviews of Orchard Surgery (Kegworth). (Doctor) in Derby (Derbyshire).

Orchard Surgery (Kegworth)

26 Reviews

19 Comments

Doctor

Public medical center

Dragwell, Kegworth, Derby DE74 2EL, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Orchard Surgery (Kegworth), Doctor in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Orchard Surgery (Kegworth)

Sunday

Closed

Monday

8am–6:30pm

Tuesday

8am–6:30pm

Wednesday

8am–5pm

Thursday

8am–6:30pm

Friday

8am–6:30pm

Saturday

Closed

Reviews of Orchard Surgery (Kegworth)

K. H. N.

Generally good with care from the nurse and doctors, as well as reception team. Friendly practice, though I felt triage line could be improved as phone call to surgery always got cut off and had to keep dialling in (only to be cut off again) for about 20-30 times repeatedly before it eventually got through about 15-20 minutes. Otherwise, It's been a pleasant experience as a registered patient in this surgery.

s. s.

Could you please put a Bottle of Hand sanitizer, on the table just inside the Surgery Door..Everytime I have put in a repeat Prescription, right the way through The Pandemic.. I havent seen one ?! Ive looked for it ! I dont want to have to go into the surgery, to the reception desk, just to sanitize my hands, which I would naturally do, having had contact with the repeat prescription collection box.. Is the 'shared' Biro pen pot Sanitized ? Many Thanks.

K. A.

Thanks to Jane, one of the wonderful nurses at this practice, my fear of needles has greatly improved. I have had to have 2 blood tests recently, which are a traumatic experience for me and something I worry about for around a week before the appointment. Jane was so friendly and caring and put everything in place to make me feel better. She gave me as much time as I needed afterwards and made sure I was ok before I left. I have to say - the second blood test was a thoroughly enjoyable experience, which I never ever thought I would say about a blood test! She just made everything so relaxed, I barely felt the needle, she distracted me and was genuinely interested in the things I was telling her about. For the first time in a while, I did not faint after these blood tests and I put that down to the way Jane relaxed me and did everything she could to make it comfortable for me. I will always ask for her whenever I need to have a needle and I now worry far less/feel far less anxious before the appointment. Cannot thank her enough!

J. K.

All the doctors I have seen here are exceptionally helpful, competent and seem to genuinely care. I have yet to see one of whom I haven't liked. Most of the reception staff however are quite surly and at times verge on outright rudeness despite me always attempting to be pleasant towards them. They are clearly quite impatient and want to get you off the phone as quickly as possible, and should you dare to keep them for a few seconds longer than necessary you'll know about it. Of course dealing with the receptionists for me has always been a brief interaction when compared to the consultations with the doctors etc, thus over all the surgery offers a great service, and despite it being difficult to get through to the surgery at times, if I do need an appointment that very day I have always managed to get one. However I truly feel that the whole experience could be greatly improved if they would select more friendly people to work on reception, or just simply train their current receptionists in customer service skills and developing a more pleasant bedside manner!

Y. S.

Rachel has recently helped me get a referral to see a doctor in a matter of what I thought was a worrying time for myself. She spoke to me in a polite manor and came across as a lovely woman. Thank you so much.

R. L.

Compared to all the doctors I have been to this one is the best. Iv always been able to get an appointment on the day and haven't hAd to wait for an hour after my appointment time to be seen. The only time I think theyv ran over is when theyv had med students shadowing. The doctors have always been polite and very helpful and Iv always found the receptionists helpful aswell

M. P.

Great local surgery. They have always been helpful and provided help in an emergency. It's always possible to get an appointment in urgent cases. They have helpful reception staff too, which is considerably different to the city practises I've been to.

j. g.

Ive used them for 10yrs,theyve been great. I always get a appointment within a reasonable time,front desk is helpful and the doctors spot on. Seems some people will moan about anything.

J. O.

Absolutely brilliant service. You get the impression that every member of staff genuinely cares about you and when you’re going through a rough time with your health this can make the world of a difference.