Reviews of Brownlow Health @ Kensington Park. (Doctor) in Liverpool (Merseyside).

Brownlow Health @ Kensington Park

52 Reviews

25 Comments

Doctor

Medical Center

157 Edge Ln, Edge Hill, Liverpool L7 2PF, United Kingdom

Description

Information of Brownlow Health @ Kensington Park, Doctor in Liverpool (Merseyside)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of Brownlow Health @ Kensington Park

Reviews of Brownlow Health @ Kensington Park

A. J.

While the GPS and nurses are amazing some of the women at reception are exceptionally rude. I understand that they probably have to deal with so much, but as a patient who attends for the GPs excellent mental health help, the receptionists are almost panic attack inducing. From the get go, they don’t understand how to get a patient’s attention without sounding annoyed or a being respectful. I know that not everyone suffers from sensory issues or hearing difficulties but I’d think the receptionists would understand they actually need to make an attempt. Following on, they make it hard to communicate with them and are impatient.

G. F.

I can honestly say that mostly I think this is an excellent practice. The place is always clean, plenty of parking space and the building is inviting. The reception staff are all very helpful and friendly, they are polite and always understanding of what one may be experiencing. It is challenging to get across at 8am to book an appointment, however, the e-consult is very useful and addresses most concerns. GPs almost always reply to them on the day or the next day at the latest. If you need an urgent appointment for the day, like when we needed one for our little boy, it has always been available. For non-urgent needs the wait is a bit longer, often we were able to get an appointment within 2 or 3 days while once or twice we needed to wait nearly a week but you can try calling in at 8am for a same day appointment especially if symptoms get worse. The GPs are extremely professional, they always serve with a smile, they listen to your concerns and trust in what you have to say. They never act as if they know more than you do because they are the professional, instead they are respectful, compassionate and understanding. However, sadly we give a 3 star because the Nursing staff are nowhere near as approachable as the GPs. Nearly every appointment we have had with a nurse, we were somewhat belittled and made to feel that we do not know what we are talking about. They have not believed us when saying something doesn't work for instance. This is very frustrating because our voice is then not heard and they simply do what they want without discussing with us (unlike the GPs that fully discuss options with us). We have even been told that we would not understand options as we are 'only' the public and not a nurse (even though we are health care professionals ourselves). So it is very frustrating to attend an appointment, wanting care, kindness and compassion but instead experiencing the above and leaving the clinic with an angoing ailment and dismay, frustration and disappointment on top of it all. We understand that everyone is overworked but the patient should remain at the heart of everything and should be listened to just like the GPs and receptionists do.

H. H.

In my limited experience it was exactly what I needed. I had a health problem, I initially followed up online NHS advice. This worked for a while until it didn't. I did e-consult with plenty of details, got appointment next afternoon. The GP I saw was very professional and to the point. I really don't get why is the 3 stars overall rating for. This is a physical health clinic. It's not for people to evaluate the receptionist clothes or to evaluate why a problem wasn't solved when someone just wanted it their way. It's simple, call in the morning to get a same day appointment but this might not work for everyone, in that case log an e-consult which is massively easy. I moved newly to the area. Registeration was easily done online. E-consult was very effective and appointment was given quickly and efficiently when needed. Bad reviewers need to stop projecting their life problems in form of a bad review for a really good GP surgery. Also, it's nice to search your problem on NHS website first to know how to direct your GP to the point of concern since they don't have all the time in the world. Here you go, you made write a review which is not something I normally do.

D. M. L.

If you ring from 8am it takes a few attempts to get through but I can’t remember never getting an appointment. The E-Consult is excellent. Send in an email , can attach photos and, in my experience, you get a response less than 24hours later. Only negative is you can’t be given a Doctor so have to see anyone who’s free.

L. L.

Lovely staff, very compassionate and helpful, especially the receptionist I spoke to on the phone this morning, you're all a credit to your profession

D. P. C.

I didn't have the best experiences with Brownlow before, but I was sent to this specific branch two months ago for a phlebotomy and it was quite good. The receptionists were kind and and the nurse that drew the blood for me respected the fact that I have genuine needle phobia so did her best to make me feel comfortable and didn't hurt me at all (I have had bad experiences with blood tests in various centres in Liverpool and this was one of the best experiences). Their service is also very timely and quick, as my whole visit lasted nine (9) minutes.

H. B.

Caring and very polite staff, Patient Friendly.

R. A.

The best service I had from young cool guy who help me out with prescription that I messed up. He was nice , did it fast, on last minutes of his shift.

B. H.

Amazing doctors, they are so quick with any requests and everyone is really nice and really helpful and can’t recommend it enough.

S.

I've been going to this health centre for a year or so and all of the healthcare professionals I have seen have been brilliant. The receptionists are all knowledgable and very helpful

J. J.

Been going to Brownlow a long time and all them girls on reception have gone to amazing lengths to help . Their manners and professionalism is exceptional. Thank you .

J. M.

I have had to use GP services a lot this year and the service I have received from reception, GPS and nurses has been amazing.

S. A.

Great service again from the team here. Dr O'Hagan was fantastic. We are so lucky to have this on our doorstep.

J. E.

Friendly helpful staff ,bit of a wait as they have to disinfect between patients..

S. S.

A brilliant service with wonderful staff - definitely 5 star service. Thank you

E. L.

I believe it is so far one of the best health centres Liverpool had.

M. B.

They are very helpful and good

J. H.

Very helpful staff

J. W.

Amazing service

K. m.

o. o.

D. P.

d. j.

J. C.

M. W.

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