Reviews of NHS GP at hand, Fulham Clinic. (Doctor) in London (London).

NHS GP at hand, Fulham Clinic

732 Reviews

270 Comments

Doctor

GP

The Medical Centre, 139 Lillie Rd, London SW6 7SX

Description

Information of NHS GP at hand, Fulham Clinic, Doctor in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of NHS GP at hand, Fulham Clinic

Reviews of NHS GP at hand, Fulham Clinic

A. O.

I joined GP at Hand back in 2017 and I do not look back. You can speak to a GP, nurse, prescribing pharmacist or mental health practitioner from in a few hours to a couple of days. Most consultations in general don't need to be in person, and a phone or video call work perfectly for 90% of our medical needs. GP at Hand saves time for people who really need to be seen in-person. But if you ever need to do a test or have a physical consultation, there are several clinics across London, easy to get to and with verey civilised waiting times. In my experience, all clinicians have always been friendly and extremely helpful, listening and responding to all my queries with compassion. You can set up your repeat prescription and choose to speak to the same clinician - thus being able to choose your own GP - which is a lot more than many in-person practices offer. It is perfect if you need to travel for work too, as you can see a clinician from anywhere in the world. I love Babylon and I could not recommend it enough.

J. M.

Fast and easy to book an online appointment via the app for the same or next day. Equally speedy and easy to book over the phone for a follow up face to face appointment when needed. Highly recommend, I wish I'd switched sooner.

A. M.

LOVE this service. I've had it since it's Beta stage - it's so much better than the old GP service. You get appointments super quickly and all the doctors are very good. Wouldn't go back to a regular GP ever.

K. H.

I am editing my original 3-star review to say initially there were some teething problems with the admin side but I am happy to say that these seem to have all been resolved (for me, at least). It is wonderful to be able to access such excellent GPs at the push of a button, with appointments often available within minutes. No one I tell can believe this service is available on the NHS! I cannot recommend them highly enough. I suppose the one downside is that the service appears to have nurses in only a very few locations but I think they are working on this.

O. P.

Was a little apprehensive initially because it is a new service, but very happy so far! You can get appointments very easily and quickly. I think it will be even better when there will be more GP practices partnering up with it. At one point, I had to get stitches removed before going on holiday. Nurse wasn't available at my closest practice (Euston), so I had to travel a little out of the way (Canary Warf) to get it done. But I didn't mind because it has been done exactly on a day I needed and I didn't have to wait, appointment took place exactly at the time I booked it.

M. S.

My daughter is diagnosed with mentall health for 5 years she refused to see any doctor's but since she has been registered from this gp she is happy with her doctor Edward newson i personally want to thank u so much Thank you so much for the difference you make in my daughter s life Your kindness, sincere caring, and concern make everything better and are a great encouragement.” “Thank you so very much for taking care of my daughter nd being so skilled at what you do. Every day of my life will be better because of you.

C. P.

Excellent service, after downloading the app, in 3 days I was already able to create an appointment which was carried out the next day. The doctor took time and listened to what I said and dealt with it in a clear manner. Totally recommend.

O. M.

Easy to use, fast to book, same day prescription on-line directly to pharmacy! Just impossible to complain. You know you can get help any time even on weekends without spending time in a queue! Specially when you are unwell. Just amazing invention!

G. A. B.

This is a great service about time the NHS caught up with the changing demands in society. Having an appointment accessible within a couple of hours is great and its free, I can talk to a doctor where ever i am with no waiting any medicine needed prescription emailed to my choice of collection. fully recommend this service

S. B.

Excellent App. So much quicker than calling a GP to arrange an appointment for three weeks time. When I can literally get an appointment within hours on Babylon GP at Hand Clinic

A. K.

This app along with private healthcare is the perfect formula. Very normal non life threatening issues which can be conviniently dealt with at a touch of a button within minutes at times, the GP at hand service is the best. However, although not tested it myself but seeing some of these reviews, any physical appointment or aftercare etc. Via this app is extremely temperamental, so if I ever fall into needing a physical checkup, I'd definitely use my private medical cover! Those relying solely on the NHS however via this app, at least for the time being I suspect will really really struggle... Let's just pray non of these failures leads to negligence in service with life threatening consequences. I envisage once the operational side of the complex beast that is the NHS start being in synergy with this app with more and more clinics being linked is when we will start seeing huge improvements of the NHS in general!

B. M.

The best GP service I have ever experienced. After years of struggling to get appointments at times that worked around my work schedule, speaking to grumpy receptionists, never being able to get prescriptions renewed on time, I discovered this wonderful online GP service. Being able to speak to a doctor/nurse/prescribing pharmacist either on the phone or via video call has made taking care of my health a simple and pleasant process. You can book your appointments online and there is never long to wait. Prescriptions are sent straight to your nominated pharmacy, and if you do need to actually see a doctor or specialist face to face, it’s very simple to arrange a follow up at one of the clinics. I have told all my friends that this is great.

T. M.

Such a useful app, I made an appointment this morning and was speaking to a doctor an hour later. Now on my way to pick up my prescription, round the corner from my house! Really quick and easy and so much better than having to get up and go to the doctors when you’re feeling rough!

L. W.

Such a great service. Registered on Monday, approved by Tuesday, had my appointment via phone call AND a prescription sent electronically to my nearest pharmacy within 10 minutes on my lunch break. Would recommend to anyone.

H. E.

it started very good, but now, it take longer to have a face to face appointment at clinics, They need to increase the number of clinics across london. So far it is ok, it is not as great as it used to be. I hope 2020 will hold better news for Londoners. Thanks

V. P.

Easy to book an appointment with the app in under a minute, very pleasant and helpful staff and trustworthy doctors. What more could you want?

A. A.

I have to say, they have been nothing but brilliant. I have had multiple appointments, and for urgent issues as well. They are fast and sort those efficiently. Regarding the referal letters they send those out in 5 days which is better than NHS and are fast and efficient. Impressed, and hooked all my friends on it.

S. 1.

this app is revolutionary. one of the most high impact apps ever created in terms of facilitating health care. thank you to all the great doctors designers and programmers who brought this to life. signed a happy user

I. X.

I managed to get on the phone with a doctor the same day, and booked a nurse appointment same week, and there are slots to choose from. It really has made my life much easier! Thumbs up to Babylon!

T. C.

Quick to sign up and get verified and I got an appointment at 10 minutes’ notice. In my case an in-person follow-up was needed, which is to be expected. Great thing was that I was hours away from home, but could still speak to GP.

A. L.

It makes such a difference having a doctor to talk to when needed, so much easier than trying to get an appointment at a local surgery; we have also been to the clinics a few time’s and those have been good also

M. B.

Sure, there are teething problems with such a new service - and it may not be for everybody. BUT it's overdue that someone addressed the ridiculous escapade it has become to see a doctor - starting with having to talk about personal symptoms with receptionists - these folks solve it. I've needed help a couple of time off-hours - and they got right to me in less than 30 minutes. Prescriptions called in within an hour. EXCELLENT. And yes, a few form-filling problems have come up - but the super friendly and courteous phone support team helped me sort it. I'm sticking with it. They'll sort out the structural problems. Again, it isn;t for everyone - but it works perfectly for people who understand growth in technology.

V. D.

Just had a wonderful experience with Angelica (as well as April who helped me find out her name) - whom helped me reschedule as soon as possible after my upcoming appointment was cancelled due to clinician sickness. Thank you so much to both, really appreciate the help and pleasant telephone manner!

g. v.

So far for good. Got my recurring prescription without any problem. Exactly what I need, moving forward I don't have to go to the surgery to order it I can book an appointment and talk to a doctor using the app.

C. M.

It has changed the whole experience around health. Couldn’t be more grateful towards whoever thought of this approach. Only downside is that lately you have to wait even a few days to get an appointment. Other than that it’s fantastic, and have recommended to many friends.

A. D.

I am so happy I registered with GP at hand. Most of the time appointments are available on the day and they can send documents via email which speeds up the process. Definitely a way to go forward.

M. J. F.

Very good system. It works perfectly, according to my health needs. Very glad that this kind of service exists as it definitively improves my life style. In no time and without any delay I had my concerns resolved.

G. S.

I find that Babylon's doctors are more knowledgeable than NHS doctors. I went there and the doctor knew her stuff, she did not have to Google anything. So far the service has been brilliant, I hope they keep up the good work.

F. o. N.

Moved to the UK almost two years ago, procrastinated on registering with a GP because I travel a lot... a friend then recommended Babylon, and OMG what a game changer! Had a diagnosis and prescription within 5 mins. Hassle-free, docs are qualified and really kind, and it's free (?!) Sorry, but coming from a country without national health care, this is a revelation. This needs to go global.

S. W.

LOVE this service. BEST decision I have ever made. Highly recommended. Doctors that are knowledgeable and actually care. Appointments within the hour. This is what the NHS should be!

M. K.

Babylon GP is a revolution in health care. Ok Question, how many of us in London have to apply for a general appointment at the local doctors and to be told you can have an appt in 52 weeks time or maybe closer to your required health needs.. anyway #BabylonGP are efficient to call you back same day and get your prescription sorted and or seek further rehearsals... #NoMoreWaiting. Once phone video call is received the doctor will hear your problems and try their best to solve rather than hurry you up and run you out the building. Well worth it sign up for free today.

S.

Doctors have been pleasant, prescriptions sent to a choice of pharmacy, good availability of appointments, easy to review notes and consultations. Fantastic service so far and truly patient-centred!

G. M. R.

Amazing service! Easy to book, I have the choice to book an appointment with the same doctor and prescriptions are sent to my nominated pharmacy.

n.

After a video appointment, we went here for a blood test. The receptionists were welcoming and there was a nice waiting area. The nurse was kind and punctual. I reckon it might get busy when the pandemic calms down but otherwise it is a nice practice and I would recommend people to visit.

M. L.

Compared to my previous awful experience with a traditional GP service, GP at hand has been out of this world. The fact I can now get appointments on the day I need one is amazing. It shouldn't be but is.

N. K.

Really great service - appointments almost straight away, great doctors who have access to all your records so are able to give the right prescription. Massively recommend for people who are busy and need quick service!!! So happy with it!!

A. T.

Accessible and affordable Babylon for everyone on Earth!? A bit OTT don’t you think? I suggest that you focus on patients such as myself and others like me for the foreseeable future otherwise I may cancel my subscription. Sorry about that. You’ve been very good up until now, but I’m worried about your desire to facilitate everyone else except me!

M. M.

Excellent all round service from getting an online appointment with doctor, dermatologist, pharmacist to repeat prescription delivery. Ease of use 5*

H. R.

It is an easy to access and efficient app. I had an appointment with an Advanced Nurse Practitioner and am very happy with the course of action she prescribed for me.

P. B.

Had my first experience of using the GP at Hand service with Babylon today - it was certainly as effective as a face to face discussion in deciding whether my symptoms warranted a follow-up, saved me a lot of time.

J. C.

I had an appointment via video call it was great. The Doctor was very understanding and helpful. So convenient and easy to use I recommend the Babylon app to everyone

A. L.

Genuinely kind staff. So far they always helped me but fighting a flawed system is hard. GP at hand is a super modern way to actually do something about it. And they are. Highly recommend for everyone who lacks time in their busy lifestyle. Health is the most important thing.

P.

I cannot say enough, how amazing their staff and services have been. I never received that much care and attention from my local surgery. Thanks Babylon, keep up the great work!

C. W.

Simply phenomenal. This is the perfect service for the modern day working person: no longer having to wait weeks for an appt or take time off work and far less errors than a standard GP. Congratulations GP at Hand!

D. S.

Normally it's very ok, but recently I really wanted face to face appointment for my 3 yo daughter to listen to her chest cough . Impossible. After 2 call/video appointments I was so close to book face to face after invite but then the app is broken. fml.

A. F.

This has been a game changer for me. I could never get an appointment at my doctors so would have to call at 8am to try and get an appointment at some time that day . Now I'm able to speak to someone within the hour from anywhere and get sorted, which is great when you live and work in different areas.

R. v. S.

The future of GPs. The call started on time, the doctor was caring, articulate, and had resolved my issue within 10 minutes, with a prescription sent to my local pharmacy.

G. J.

Been using Babylon for almost two years and can’t recommend it enough. So handy to use remotely but have also booked in person sessions through them really easily.

S. V.

Loads better than my last GP surgery , I have a GP at my fingertips as and when I need. I have found the GPs very friendly and they actually give eye contact- wonderful!

D. K.

Easy to find convenient time slot. If you need to take tests, the referral arrives in a less than a week. You don't need to wait for a long time to meet GP.

G. T.

Immediately after registration, I was able to book couple of appointments! Very quick process and they're sorted out my medication and blood test after couple of hours!

T. P.

Efficient and convenient. Good first experience and much easier I suspect than trying to register at a surgery. And what's the point in sitting in waiting rooms full of people with colds who have no real reason to be there.

M. H.

Same day appointments with a GP from the comfort of your own home. Really helped me to actually see a doctor without making excuses to not physically go to a clinic.

S. M. R.

Happy with this GP app so far! Appointments available for the same day and you can get a doctors opinion quickly.

V. U.

Fantastic service and would highly recommend it to everyone! This was by far the best GP visit I’ve ever had in the comfort of my own home! The GP I spoke to was super friendly and nice as well.

E. M.

Best GP experience I've ever had. Love the online appointments but the clinic was also a really nice space. It feels private as they only see people if they assess the need for a face-to-face appointment, so the clinics are clean and tidy and often practically empty! The clinicians are always really friendly and I've had only good experiences here. Which is more than I've been able to say for any other GP!

r. k.

Brilliant, I can usually get a digital appointment with a Gp within few hours. Also very convenient as prescriptions get sent directly to my Pharmacist to collect

S. S.

Ok, so this service would only be of value if it works from start to end. So by the 5 stars you can see that it does! From registering, booking appointments, speaking to doctors and getting prescriptions within an hour, it’s the only way to go for me.

K. J.

Really good, the doctors are so helpful and always help, they do not change money for sick notes (which was the reason I left my old GP for GP at hand) plus having appointment with out leaving my home is a game changer

P. O.

Easy to use, fast consultations available and very friendly staff. Is the best GP experience I've had in London

S. S.

Appointments are available any time. The doctors are very attentive, polite and patient. Very happy with the app and the services

M. A.

Very good service levels. Great response from the customer care always. I had 3 GP consultations and tests done in a span of 4-5 days. Very quick.

c. u.

i needed a prescription as soon as possible, but i changed address so my last GP was too far. I could have changed next to my new address but usually it takes more than 2 weeks. This app save me, because in less than 10 minutes i solved everything!

V. G.

Excellent service. Gained more info and feedback in an 8 minute call then my old gp has given in a year of appointments. Polite, informative, super convinient.

D. B.

I'm very happy with the service. Fast and ree. I get all help which I needed

A. A.

Tried for one month and so far so good... I get checked way more as I don’t fear to wait forever and to get an appointment in ages. Doctors are kind and helpful. Thumb up!

A. J.

This service has its pros and cons. I think the pros outweigh the cons if you are living in a big city. In London the quality of care at local GP practices is often under strain due to numbers of registered patients. With Babylon you are more likely to get an appointment within a day of two. Sometimes even within a few hours. Although there is a high rate of cancellations by the practitioners. It's easy to reschedule if that happens. I have found either incredibly skilled support, or 'acceptable' support from the doctors and prescribing pharmacist. Sometimes the support has been incredible, and significantly better than any local service I have had. Highly empathetic, knowledge and holistic. If you don't have complex needs, GP at Hand is probably a service improvement. The support of Babylon is quick and efficient too.

c. d.

GP at hand is the future. Easy appointment with a video call sorts pretty much everything that would be done when you have to visit a GP, with no time wasted physically going to visit a doctor and waiting there.

C. G.

I'd heard horror stories about getting access to a GP in London, but this has been such fast service, and the doctors nothing if not kind and professional with every appointment

V. P.

So easy to use, especially when you work and don’t get any time to go to the gp in person. Works perfectly. Staff is very kind and helpful. Would absolutely recommend

R. C.

Easy to sign up, easy to get a GP appointment, great service. Much better than my past experience with my local GP

A. T.

Absolutely amazing service! I am so glad I found Babylon Health, top-class and very professional service. It's truly the best innovation for today's modern lifestyle!

J. c.

Really easy to get an appointment, nice an friendly staff and they listen to your needs and address your questions in an open way.

A. A.

I had a consultation at 9pm which is unheard of with a regular GP! Still waiting to see a specialist but getting a referral from the GP during non-work hours was very convenient.

R. B.

Excellent service! Very convenient, useful and fast service for both online and in-person appointments. Great experience - very impressed with the care I have received.

N. O.

It's very easy to join and getting access to a doctor is so easy. I would recommend to everyone looking for gp with easy access and from the comfort of your home.

E. C.

Great app to book telephone consultations and all that part is quite good. However they need to flesh out the infrastructure to support giving a proper GP service.

K. E.

Been using GP At Hand for the last couple of years after moving into an area with poorly rated local surgeries. Really great service so far, almost everything has been able to be dealt with over the phone, often same or next day appointments, with any prescriptions going to my local pharmacy to pick up shortly afterwards. I've had two trips into an in person clinic for routine tests and I was impressed by the short waiting times there - not as closely located as a local GP service but the short journey didn't cause any problems and the choice of appointment times was welcome. As a fairly healthy person who just needs some minor treatments occasionally and routine tests such as smear tests etc, this is perfect for me. It's also great to have access to the doctor's notes on the app.

E. K.

This is the best GP in UK. Strongly recommend! Fast appointment, kind doctor, convinience. No reason to stay at your old GP.

A. V.

Got an appointment within 30 minutes, was given a prescription, which I picked up with no problems in an hour or so. Great experience so far.

M. M.

Highly recommend- very easy to use, much easier than being registered at a GP. Always great customer service too.

H. B.

Perfect for busy lives - I was seen by a doctor (via the app) within an hour of booking an appointment, and my prescription was sent to the chemist next to my work instantly.

E. M. F.

So quick and easy to book an appointment and have the referrals I needed. Very professional doctor as well. Definitely recommend.

P. J.

Great service... would of given 5 stars if my doctor wasn't 27 mins late to call me. If he apologised i would of given 5 stars Nevertheless great service and I'll be using it again.

I. O.

Only issue I have is when you book I expect a call on the times that I’ve booked for. Not having to wait 15-20min after my appointment for call. But so far so good.

D. H.

Fantastic service. Had an appointment at short notice and out of usual GP office hours. Super convenient.

j. f.

This works for me, quick responses usually within 24hrs. With local clinic when I need to visit the GP

R. S.

Had an appointment in an hour. Works like a dream! Very happy customer!

E. K.

I am so happy with this service. To begin with the app itself is easy to navigate and has helpful self help tools. There are so many appointments available all day. All the GPs and nurses I've had consultations with are very attentive and compassionate. When I have truly needed any investigations or treatments I've received them with no issues. I attended in person at South Westminster Centre some days ago for a blood test. The building itself was nice. The staff that let me in the waiting was lovely. I saw nurse Matthew for a blood test. He made me feel at ease and made a usually unpleasant experience easy and quick. I really appreciate everything the service has done for me and I would definitely recommend it.

S. T.

Excellent service. Got an appointment within 30 minutes, doctor was lovely and helpful. Thoroughly recommend!

Z. G.

Booked an appointment for follow up blood test for vitamin D. Very fast and reliable service.

M. S.

Outstanding app and brilliant service - babylon has massively simplified a hugely important area of our lives in the UK, thank you

L. M.

Brilliant service and lovely GP and support staff. I’ve had more help from these guys in the past few weeks than previous GP’s in London over the years.

N. G.

Great service, always fast access to lovely GPs and nurses

L. L.

Easy, straight forward and fast service! Was sceptical at first and struggled to find a doctor so I used this as last resort and wish I had given it a go earlier!

E. S.

Really helpful app on hand and you don’t need to wait week for appointments ( always fine one in next few minutes or hours) I’ll absolutely recommend this app!

A. G.

Very quick and efficient, I can get an appointment most of the time for the same day and the doctors are skilled and helpful.

V. V.

This is such a handy (pun intended) app. It has saved me waiting for appointments countless times and I'm so grateful to have access to this system.

V. L. B.

Quick and efficient, I’m glad I changed my GP to GP at hand. Birmingham practice is brilliant. Thanks

M. S.

This service has worked really well for me. I like being able to manage everything via the app, and having a choice of clinics to visit if I need a physical appointment. I feel like I've been empowered to take greater care of my health as the GP's are keen to involve me in any decisions and share my health data with me. Highly recommended if you don't particularly need to be tied to one GP practice. Very flexible appointments too!

M. P.

Great doctors. So easy to book appointments.

J. R.

Wednesday afternoon in the office. 12:50. Scheduled a GP appointment. By 13:05 I'm speaking with a doctor. Welcome to the future.

N. L.

Have used this service a couple of times now and cannot get over the convenience of the system. Very impressed with the care I have received.

S. W.

I am actually really impressed with this service. The doctors are: 1. Thorough 2. Nice 3. Action oriented

Е. К.

Really happy with the service of GP at hand. Always quick and very helpful

J. D.

Easy to use service, can get to talk to a GP quickly and at a convenient time.

A. T.

Incredible service. On more than one occasion have received a swift referral to a a hospital service within a week.

S. M.

Good experience, it was pretty seamless as everything was done via the App.

E. V.

have had a much better service via the app than ever did at my overcrowded GP.

H. M.

Great, handy and helpful. Easy to use and highly professional. Never had a bad experience. Would highly recommend!

T. S.

I’ve found this to be a great service. It’s usually easy to get same day and weekend appointments (however, recently I’ve had to wait a few days for an appointment). I found the service superior to other NHS GP practices I’ve been registered at, the doctors really listen for the most part, they explain things well and involve you in decisions. It’s been really easy to get letters, referrals and prescriptions. When I’ve had to be seen face-to-face, the process has been great, on these occasions I’ve been seen immediately. The major positive for me is that when I’ve had an ongoing issue I’ve been able to contact the support team and book my appointments with the same doctor. I’ve been so grateful for this continuity. The only problem that I’ve had is around sick notes. Usually they come via secure text within a few days but they have been two occasions that I’ve had to chase for them. The support team was largely responsive however.

K. C.

Joined GP at Hand back in 2018/2019 and has been very useful especially through the pandemic. There were times I could not get through to 111 during the height of Covid nor register at my local GP for health issues and GP at Hand was super useful ! I do get sometimes they can be bad with timings I.e. hospital referrals; they told me to call one hospital regarding booking my appointment a week after I was seen in person at one of the clinics, only to be scolded by the hospital for calling so soon, but I explained I was told by GP at Hand to call... sometimes I think just bad timings and a little short on the organisation.

M. U.

Yes, it's quick. And no, there's no continuity of treatment and their document management system is rubbish.

L. C.

Really great service and amazing that I can get treatment/advice so quickly through the Babylon app

K. T.

Staff are kind and helpful! Environment is bright and make me feel safe!!

G. S.

Can easily get the appointment i want and everyone I speak to is informative and friendly 👍👍👍👍👍

S. O.

Very good service, doctors are attentive and the support staff are very helpful, understanding, friendly and pleasant. Excellent

C. F.

Amazing service - So easy to get a same day appointment! The future is here!

U. M.

Love gp at hand! It does have more pros than cons. Still seeing a good old gp is better of course.

B. B.

Great app. More people should know about this. I got GP consultation on the same day I needed it.

g. r.

This has been such a brilliant service since joining them- and leaving my awful surgery down the rd. I really hope it stays that way.

P. A.

Great tool for solving minor and general issues but also speedy way to get the right medical advise .

A. B.

This has got to be the future of medicine. It's super convenient, I can often speak to a GP the same day whereas before I could be waiting weeks for an appointment which might mean running out of a prescription medication before I could get it renewed. The support helpline have also been really helpful with any questions I've had. I have used this app quite a bit. I would normally leave health concerns unchecked due to the inconvenience whereas now its much easier to spot something early and arrange a quick appointment which means my medical records are a more accurate reflection of my health. Every doctor, nurse and physiotherapist I've interacted with through the app has been great - good at listening, attentive and understanding, skilled at explaining next steps - and I've always left positive reviews. My partner had a difficult time with one doctor who he felt was a little dismissive but he left a review about this and the next doctor he saw gave him the referral he needed so our experiences with GP at hand reflect our normal GP experiences. It's high quality. I like that they have a number of clinics in London and hope the NHS can get on board so app-based GP appointments can be accessible for people in other parts of the country.

R. B.

Efficient, fast and accessible - everything you want from a modern GP service.

s.

Really excellent service, super quick for an appointment and always helpful.

S. T.

Best of the best. Totally free and they always find out something to make the app even better.

O. D.

An incredible service that needs to be accessible to all. Super fast, easy and secure.

B. N.

i am satisfied with the service.My doctor assisted and everything was very good

A. B.

A great team that get straight to the point. No need to wait around in waiting rooms for ages

G. L.

Far more convenient than regular GP, highly recommend

H. C.

I got sorted within few minutes. Excellent staff and service

D. S.

The most convenient and efficient health service I've ever used!!

M. R.

Had no problems. Quick appointment and referral.

A. L.

The mix of video consultations and face to face clinics when needed works very well. I have been able to speak with a GP within an hour of requesting an appointment. The doctors have been very professional and approachable and refer patients to physical clinics when needed. The clinics I have visited have been well run and are conveniently located. I have no regrets whatsoever about choosing this online practice over a local GP surgery.

T.

Revolutionising how the NHS deliver healthcare to the people of Great Britain

S. A.

Service is brilliant, including when you need physical check ups

A. L.

Very pleasant and efficient staff. Well maintained premises with good facilities

M. C.

It is good, just typing details of symptoms not working properly

C. M.

Brilliant service! Quick appointments and knowledgeable staff.

N. H.

Very impressed with the convenience and speed of booking online appointments.

K. K.

Availability at short notice, convenience & a great service

A. J.

Excellent service, speed up the whole process of seeing a GP

G. A.

Very please. Free service, fast and practical.

A. C.

Excellent alternative and best service you get from the comfort of your house

N. B.

This is an incredible service. I can't believe I get it free through the NHS! During the pandemic, everyone is now aware of how you can have appointments via phone/video, but with GP at Hand and the Babylon service I have been getting that for 2 years already! Everything is so easy, and you can talk to someone within a few hours so no more waiting days for an appointment! I can't recommend this enough.

L. G.

Bringing the NHS into 21st century. At last!

H. B.

Finally a quick and easy way to get medical care! Thank you!

N. P.

Amazing service and concept. I highly recommend it!

a. M.

Hasnat a wonderful phlebotomist. Did not feel a scratch.

S. B.

The best GP ever!

D. N.

great app, great GPs!

R. B.

Fantastic service with very helpful staff.

S. R.

Hands on, great service and follow through.

S. G.

It's brilliant and very practical!

S. P.

It’s a must have one! A big thumb up!👍🏼

M. W. (.

Have used Babylon GP at Hand NHS since it first became a thing. No more waiting for hours trying to get through to reception or waiting days for appointments. I’ve used the phone, video and face to face consults numerous times over the years and have never regretted it. As the platform grew generally the wait time has increased ever so slightly and the support team can be busy but these aren’t reasons for me to not like the platform. One of the biggest perks is being able to see consult notes after for transparency and if you forget what the doctor says.

M. C.

Excellent service received so far

A. B.

Amazing app :)

P. U.

Amazing! So much time saved!

O. G.

Simple to use, convenient and effective.

A. M.

Always quick and nice

P. G.

Excellent service overall

g. f.

Excellent. Highly recommended

V. D. C.

It's a real revolution.

G. J.

This service is amazing

J. K.

Really good service!!! 😁

N.

Fantastic service. I have been using this service since 2017. Never failed me. Quick access to GPs even at odd hours. Either through audio or video. It's greatly improved since. No rush, relaxed in my own familiar environment i.e my house ☺️. The doctors are very helpful and patiently explain the problem and course of action. Pick up prescription at the pharmacy of your choice. A doctor at the touch of a button. I couldn't ask for more.

A. M.

the absolute best!

m. m.

Quick and efficient.

A. P.

Good service

D. M.

Honestly amazing. You can usually speak with a doctor or advanced nurse within a couple of hours and have an in person follow up if needed. Everyone I have dealt with had been friendly and professional. The service is way better than my previous gp pract. I can't recommend them enough!

A. C.

N. C.

E. B.

M. E.

N. G.

B. V.

B. L.

Cannot fault GP at hand. Quick appointments, test results and referrals and so convenient. Completely the opposite experience I’ve had from traditional surgeries. Strongly recommend.

S. K.

M. B.

M. K.

A. A. K.

M. K.

R. H.

Á. L.

M. K.

N.

A. K.

T. V.

I've been using GP at hand for over 2 years. I want to o give an honest review because even though I believe they are 5* that is down to my GP herself not the company. Who hands down is the best Dr I have ever had To that end. Sometimes receptionists are rude. Sometimes Drs do not give adequate care because of preconceived notions. But every time I raised a complaint it was dealt with. I trust my Dr implicitly. All in all I like the model of care and convenience, people who complain about GP privatisation don't always know that all/most GP surgerys are privately owned consortiums or businesses.

S. R.

I moved from my local bricks-and-mortar GP to GP at Hand with Babylon and haven't looked back. I very rarely need face-to-face appointments, but at my local GP this could take weeks to become available. With Babylon, it's usually same day within a few hours of booking a slot in my front room with a phone. If a prescription is dispensed, it's sent to my pharmacy of choice by the time I've arrived and it's usually ready to go within a few minutes. I can understand that if you have complex case histories, this may not be ideal for you, but if you're an average Joe on the move, I'd try this out first and see if the shoe fits.

B. M.

I only registered at GP at hand a week ago and I have made more progress regarding my health than in the previous ten years. All phone calls and emails have been responded to and acted on promptly. I thoroughly recommend them.

E. K.

I recommend GP at hand to all my friends and family. Telephone consultation appointments are easily accessed, same or next day usually. Follow up face-to-face appointments are also prompt and I’m usually seen within the same week thanks to Babylon’s multiple clinic locations all over london. I don’t mind travelling a little further if it means I’m seen sooner. All the GP’s are extremely professional and thorough! Which is refreshing. The customer service helpline is always available, the phone line is never ‘busy’ as it commonly is with the traditional local gp clinics. Honestly the best health service I’ve experienced, very glad I switched over.

M. F.

So easy to book appointments, many available slots at a very convenient times. I use it for me an for my 3 month old baby and so far so good with the afterbirth check, vaccination program, etc

G. W.

Fantastic service. Fantastic staff. You can get an appointment whenever you want seven days a week. Prescriptions issued electronically without a problem. Nice to know medical help is always available. Makes my old GP surgery service look incredibly outdated.

S. H.

I've used Babylon's GP at Hand service for years now and haven't looked back. I used to never go to the GP but with remote consultations, I speak to a doctor/pharmacist far more regularly and in-person follow up appointments are very easy within central London

S.

If you want to take more personal responsibility for your well-being and access medical appointments when you need them, and not have to wait, book time off work, and then maybe have to wait around for a couple if hours, get the Babylon App for GP at hand to have access to the medical care you need at a time that suits you. It can encourage you to take responsibility for your own health and wellbeing, without the chore of trying to fit in with availability slots over which you have no control.

Z. B.

Video call to doctors are pretty fast and easy but when it comes to appointment it is horrendous. Last minute cancels therefore get tested weeks later you were supposed to be.

J. M.

I have used this service numerous times. I love it and will never go back to my old GP. I love that I can see a doctor or pharmacist or nurse at all hours! Should you wish to speak to a GP at 3 am, you can just click on that time slot! No more “sorry, the GP is booked for the next two weeks!” Now I am able to discuss my concerns in a timely manner. Better yet, the video conversation is saved in the app for me to watch again later, additionally, the treatment plan is also saved in the app so I can follow instructions without forgetting any important details. At the end of every consultation, you are asked to rate the service, as such, it’s usually always great! Where it may not be ideal, a bad review seems to ensure you never have contact with that staffer again - the use of technology here is outstanding, you just don’t get this service at a traditional GP practice! The artificial intelligence feature of the app is getting better, although I don’t use it much yet given it’s so easy to speak to someone at short notice and mostly at any time you want 24/7 - even when you are overseas! No need to hunt down an English speaking doctor anymore if there is a good internet connection.

B. T.

Since I changed to Babylon I have felt like the gp takes me more serious than when going to a centre, many treat you like they making you a favour, but in Babylon the gps and nurses are just great. Only issue is that it used to allow you to change to gp at hand and now my friends need to pay to use it. Definitely recommend

S. V.

I am very happy with Babylon so far. It's been a year and a half that I am using the service. The ability to talk to a medical professional often the same day, has changed my view of the NHS in general. I used to consider it the National Hibernation Service..it still is to some extent, when you go for referrals etc. But with Babylon coming in, the primary care has improved a lot. I'd recommend Babylon to be extended nationwide.

F. F.

I've never been physically to the clinic, but used the app several times. It's brilliant. There is always a doctor available in max 15min for consultation over phone or video call. The GPs I had were always nice and helped me with whatever my issue was. The support team is brilliant, either by email or phone. Very happy with Babylon's service!

M. D.

So far I love it. I switched within a day and sent an email about how to get my medication switched over. They told me to make a GP appointment, which I made on a Sunday. I hopped out of the shower two minutes before the appointment and they called when they said they would. My medication wasn't on their list so they had me make an appointment with a consulting pharmacist. They don't have as many appointments available for the pharmacist but it still was pretty flexible. They were able to give me my preferred medication and sent the prescription to a pharmacy of my choice within the day. I also love how you have a recording of your appointment so you can look back and the written summary ifs very detailed and helpful. I haven't been sick yet, but so far I'm happy with it! Much more convenient than my last GP and very friendly, flexible and punctual service.

P. M.

Excellent service whenever I've needed it. Plenty of centres in London so I don't have long waits for in-person appointments. Results received very quickly, and all the GPs on call are friendly and come up with good treatment plans. Easy to use app, and not having to depend on GP surgery appointments has been a god send. Best NHS service I've had.

M. L.

Wonderful GP service. Each gp is very attentive, make sure everything is understood and that no further questions are there. I can’t imagine going back to traditional gp again. This service is fuss free. You can book appointment at any time of the day and night super flexible to fit anybody’s schedule. Well trained staff. I can’t recommend it more ! Just use it :)

N. B.

I've used this system for couple of years now and found it works with my lifestyle and health really well. For the most part I've been able to speak to either a physio or GP within a couple of hours and received consultations and assessments via video call and phone calls - they've all worked really well and efficiently.

D. Y.

I have been using the app for more than an year now and really pleased with access to GP and prescriptions. Had been in for multiple blood tests and the process has been very smooth from booking the test to getting the results back.

K. L.

Use the service monthly and it's so much easier, I've had no issues at all. Sometimes the doctors run late but they are very caring and knowledgeable. I'm very pleased. I now get my prescriptions delivered through another company and don't have to leave the house at all :)

M. R.

I've been using Babylon GP at Hand for almost 2 years. It's excellent as it offers same-day appointments sometimes in the next hour via video/phone. They've handled any physical appointments very well when I need to see someone face to face (it seems to take much longer to get a physical appointment recently). They can do referral to specialists, prescribe medicines and write sick notes. All a normal GP would offer but much more convenient! The only downside is the call to the admin team takes ages to get through (10-20mins during lunch hours). Also it can take 2+ weeks to get a face to face appointment at the location near you.

M. A.

I had really terrible experiences of not being helped and instead being put in a place of perpetual referral and Babylon has resolved this. They take you seriously and provide care according to your actual needs. Highly recommend.

K. R.

I have been using Babylon GP at Hand for over 1 year. Gone are the days of trying to phone my local surgery at 8am, getting the engaged tone and hitting redial over and over again, only to be told there are no appointments available. Now I can book a call or video appointment with a GP usually within half an hour, at a time and in a location to suit me. I have also avoided a visit to A&E, skipping the standard 4 hour wait. I got a GP appointment, referral to a local non emergency clinic, x-ray and all clear in less than the 4 hours I would have had to wait in A&E. Plus I can order my repeat prescriptions from the app, choosing which pharmacy I want to send them to, and I even get reminders to re-order regular mediation. I have nothing but positive things to say about this service!

A. G.

Wow, this is so good you just have to join. There are a couple of items all users should know as not all horses run well on all courses. Your Dr will probably be different each time. Physical appointments are made at their clinics - not an issue as you can usually get one within the day. Video quality isn't as HD as I'd like. Your records will be transferred from your current Dr's. You can often get an appointment within 10 mins of needed it. You often get full resolution on the call. This includes scripts, recommendations, referrals and the like. I have had followup tests booked and confirm while I was on the call. Service is 24/7/365. There are Pharmacist and Physio appointments also available through the app. There is an AI behind this (check YouTube) with all you data and amazing diagnostic ability. The chat function often has a higher percentage diagnosis success than a GP.

A. A.

Very useful and fast service! I had a pretty bad cold and was able to book an appointment with the GP the same day. The practitioner was punctual, and very approachable. Even though it was a 15 min appointment, nothing felt rushed. Excellent service and staff.

f.

Honestly couldn't been more happier with Babylon. Polite, very helpful, nice and caring people. Everyone has been amazing. All appointments are easy and they will do they best to keep you calm and feel safe. I've been using Babylon for a very long time and I highly recommend it.

M. D.

GP at Hand is overall an excellent idea. However, the NHS needs to radically improve data sharing between hospitals so that all medically qualified staff within the NHS have access to all of a patient's data prior to a physical or online meeting. The data must include results of all scans, BP tests, hospital and GP visits, health clinic reports and recommendations for treatment. The current system is inefficient and wastes time and staff effort. Each hospital and health clinic maintains its own results that are not shared with other outlets in the NHS system.

A. O.

We have gotten great friendly service every time we have had appointments. I love that we can have the appointments in the convenience of our own home. Thank you for all your awesome services

N. R.

Having lived in London for some time constantly switching zones, updating my GP felt like a notification I kept hitting the "not now" button on. As a generally young, fit and healthy individual I never felt I relied on my doctors for very much at all. A friend recommended Babylon GP at Hand, all done within an app on your phone; NHS GPs wherever and whenever you need them. The sign up process was smooth and simple and took me 5 minutes, it then takes a couple of weeks before they have your medical records and you can get started with the app. I have been using GP at Hand for nearly 3 years now and to my surprise I became very unwell a year ago, what I didn't realise was I was about to face 10 months of extensive investigations and procedures and eventually be diagnosed with a lifelong disease at the age of 24. It wasn't easy in any sense but I assure you, having the support of the GPs at GP at Hand any hour of the night or day, allowed me to seek advice every step of the way. I think GP at Hand doctors are doing an attentively fantastic job and are a golden example of using innovative technologies to improve all of our daily lives.

j. t.

Great service, can't believe I stayed with my previous surgery for so long even though it was impossible to get an appointment! Have been using GP at Hand for around a year now, have had many phone call appointments, face to face appointments, blood tests etc and all generall on time and easy. Often I'm the only patient at the surgery when I go to the physical appointments, which is kind of mind blowing in London. The only downside is that if you have to actually deal with Babylon, the people who own the app GP af Hand uses, they are kind of rubbish - or at least were. But it seems they have a better system in place now so that unless theres some kind of unforseen issue you shouldnt ever have to deal with them. Recommend 100%.

D. V.

GP at Hand is super convenient, allowing me to access same-day GP services at a time that works for me. Many of my health-related queries do not require an in-person appointment, so I really appreciate the flexibility that GP at Hand provides with telephone and video options. All my interactions with physicians and support staff have been positive.

M. P.

I have been living in London for 6 years and went to the GP once. However, the other day I suddenly got sick (pharyngitis) and needed an antibiotic as soon as possible. While I was going to work (8.30am) I registered with Babylon GP, by 10.30 they have confirmed my account and I was able to book appointments. I had the appointment at 11, and went to pick up my prescriptions at 12.30. Absolutely perfect, super comfortable, super quick. Recommended it already to all my friends! The best thing about this is that you are given treatments and advice straight away and exactly when you need it, not 2 days later (at best) as with you GP.

R. P.

Joining Babylon GP at hand has been the best decision I ever made. The staff are very polite and the doctors are extremely helpful and professional. It's convenient being able to get an appointment within 15 mins on the app, in person appointments have been really easy to book too. I am so grateful for this service.

T. S.

I joined GP At Hand a few years ago because I could never get an appointment at my GP's surgery when I needed. I've never looked back , you can get a digital appointment within a few hours normally and if you need a face to face you get a choice of GP practices to go to minimizing waiting times to see one. I highly recommend.

A. U.

Best GP service I've ever used! I've had multiple in person and online/phone appointments and have got excellent care, plenty of time and understand accepting doctors. Is it perfect? No. In person appointments don't show in app and medical records don't either except for online appointments. Too many things need a call to customer service. But compared to any other GP I've seen? Amazing. A healthcare revolution.

A. P.

I had two online appointments and a referral for a blood test, it was smooth and easy. GP that saw me were competent and they explained in a comprehensible way why I need a blood test and the results. I gave only 4 stars because one of their GPs cancelled my online appointment out of the blue 20 minutes before the booked time, however it happened only once.

J. M.

I have been able to get online GP appointments within a few hours, often within the hour. I've also had several follow ups in clinics which have been easy to book and quick to come up. I just had some outpatient NHS surgery which was easy to manage also. All in all I am very happy with the GP at Hand service fro the NHS and for me it's a huge improvement from my former GP clinic, which was unfriendly, unwelcoming and where even a GP appointment could take weeks. I don't think GP at Hand would be as suitable for anyone with very complicated medical issues who needs to see a nominated GP face to face regularly, and I worry that the NHS funding model leaves the more complicated/expensive patients to traditional GP surgeries to care for, but that's not GP at Hand's fault and the funding model should evolve to cope with it. For many people like me, GP at Hand is a vast improvement to the NHS access and patient experience.

F. D.

The service extremely works for online calls and quick consultation. A pain though when it comes to go the clinics. Not so spread around London and always busy without the possibility to be visited the same day of the call, which was an option at my previous surgery. Pros and cons. Hopefully my feedback is helpful for making the service better.

B. G.

I went for a face to face appointment with Dr Elizabeth Stutters and she was friendly, helpful, attentive and knowledgeable. 5 stars service! I've been here also for some routine exams with HCA clinician and she struggled taking the blood (tried both arms and more than once), which was the 1st time that happened to me. However she was nice to me. Thank you everyone

H. B.

Excellent service. Every time I have needed to use the service I have been able to get an appointment withing a couple of hours. The doctors themselves are also great; empathetic and understanding, they take the time to listen and understand the issue and refer on where needed. Highly recommend.

A. V.

So far, I had a great experience. With the busy live in London, the time it saves me to visit my local GP is amazing. I have not had to visit in person yet but it seems pretty easy too. I had a prescription issued already that took 2 appointments of 10 mins each but at least I could fit that easier around my timetable than taking time off work.

a. k.

First ever phone appointment was allocated so quickly-within two days-which is amazing to start with. That was fairly impossible before.-unless I had to notify my work and take time off in advance etc. Even though the call was slightly delayed-the doctor’s service proved so much better in comparison to my previous GP’s overall experience. She knew what she was after and seemed to have made the right questions. I’ve already spread the word to others. Hope the service maintains the high quality I believe it has. Keep up the good work at Babylon!

r. e.

The experience I've had so far with GP AT HAND are very positive . Of course there has been a couple of problems when for some reason the GP could not get through to me I sent two emails asking for an explanation, which I never got. But in the end, when I phoned up the following day my appointment got sorted very quickly. So the most good thing about the service is the fact you can get an appointment on the same day with a GP and the doctors are very friendly. But one thing they have to work on is the Internet connection - sometimes it can get quite poor. But overall I'm very satisfied and would recommend GP AT HAND to everyone.

V. B.

Really amazing how fast and simple it is to register, and actually be seen in a few minutes / hours, but always on the day! The GPs I spoke to were extremely nice and knowledgeable, and their consultation notes were conveniently saved after the conversation. The customer service line to book blood tests / physical consultation is open until quite late, and they offer super convenient locations as well. I don’t know why I didn’t switch sooner instead of waiting and waiting to book appointments that I sometimes needed to book weeks in advance, or having to wait until they “release their time slots”. This has completely taken the stress away and I’ve been pleasantly surprised by how amazing the service is. Highly recommended as it’s solved such a big problem that most of us have experienced. Thanks so much, Babylon!

M. E.

I would recommend this to anyone that is able to sign up with it. Having the ability to video call a doctor (often later the same day) and discuss something with them has changed how I use the GP. I now discuss any small problem I have with the GP as it is so easy meaning that minor ailments are probably caught before they escalate or without me having to trek into A&E and place additional strain on hospitals.

D. F.

Excellent service...no taking time off from work for a trip to see the GP. You can always get an appointment to see a clinician. Prescriptions arrive within minutes and face to face appointments are easy to get to. Its a no brainer

A. J.

Brilliant, the fact that I can use the app to get a GP appointment 24hrs a day is fantastic. On the few occasions I have needed appointments I have been Abel to get one within a few hours and has saved time. Having access to the GPs notes in the APP makes it useful to refer back for next steps.

L. B.

Its mostly okay for phone calls to get the odd prescription but they have cancelled 3 appointments for a smear test with no explanation and really last minute. They recently also cancelled 2 telephone appointments. I would only recommend if you don't need to go to the doctors regularly

O. G.

Very useful to have appointments on demand. Automatic prescription orders to pharmacies can be problematic though as some pharmacies are not used to this system and frequently lose prescriptions. Doctors also randomly decide to not turn up to appointments. Babylon needs a Uber style rating system to prevent that happening. Also please bring back video recordings of appointments. They were very useful for remembering what was said. If doctors don't like themselves being recorded then that says more about the doctor's competence than anything else.

K. B.

Great service, fast and friendly and SO much better than having to go into a doctor's office right now with Covid-19. I needed a consult on a medical issue and it was great to speak to someone knowledgeable the next day when I booked - no waiting time with NHS appointments.

M. M.

I completely recommend it!!! Cannot understand why people wrote bad reviews because I have very complex health issues that my old Gp could not assist very well. I was waiting my old clinic to prescribe some medication for over a month now, my former GP would never call me so I transferred to GP at hand they got my registration the same day with all my records. The medication I was waiting a month from my old clinic was prescribed right away!! Very Impressed. If you have long term conditions like me I highly recommend as the GPs are 24 hours assisting and you don't need to leave the house. Very good.The doctor was also very understanding of my condition very sympathetic.

N. C.

I'm from France and I have been in the UK for 6 years and when I learn about Babylon I was so happy as it makes life so much easier. All the doctors are so nice and you can get an appointment with doctors so quickly. If you haven't changed to Babylon just do it, it will change your life and save you so so much time.

F. U.

Very good service, the app is very easy to use, you can book a first video appointment in a few minutes and then easily book at one of the practices. The nurse and GP were on time for the two appointments I booked and I had a very good experience with the two of them. I recently changed practice and highly recommend Babylon / Gp at hand

l. g.

The appointments are quick too book and very good. However contacting the support team is a bit tricky. Long waits. I waited 45 minutes before speaking to someone so it's not very good if you need to book a consultation in person or you got questions. Doctors are supportive and very friendly but if you need a blood test they try to send you to canary wharf which is miles from where I live. A normal doctor gives you a paper form to take to local hospital and it's done. Think the support team need to understand if elderly person forr example cant travel the distance. Think the digital world tryst to run before it learns to walk .

C. C.

GP at hand is such an excellent service, you can arrange an appointment online for anytime and virtual appointments are the way for me, no sitting in a virus filled waiting room for me.They have an amazing team: GPs, Physics, Pharmacy, Mental Health. In this day and age they have it down up with medical care👍

S. C.

A decent service. It took a while to set up, but I could use my normal GP until the day I got my email, and my GP phoned me up to confirm it's what I wanted. I've always had appointments within 20 minutes of me requesting one. I got a blood test done, which was posted to me, then I got the results emailed to me on request within 2 days. I phoned at 9pm on Friday and got an appointment right near my work for 3pm the following Monday. Quite happy, all in all. My regular prescription was prescribed and sent to my pharmacy without issue.

J. V.

It is so easy to access a GP or other health practitioners 7 days a week. This means quicker access to care and perceptions sent to a pharmacy of your choice. This level is service has made my long illness during the pandemic much more straight forward.

A. B.

I'd recommend the service for people in good health that have the occasional minor ailment. Appointments can be had in minutes or at most in a few hours, and in the case I needed a prescription, it was electronically delivered to my neighbourhood pharmacy in minutes. For face-to-face visits in London, you will need to go to one of the 5 physical locations. They are clinics-within-a-clinic, so separate queues and doctors. All in all, helpful and friendly support staff and fantastic if you have a busy schedule. On the down side, I experienced teething issues that prevent me from giving the service 5 stars. First, I received 3 test kits/requests in the post over different days; turns out they were duplicates sent out in error, but definitely caused (me) confusion. Then I received a request to make an appointment to get my test results even after I had already completed one. Finally, the test results are delivered via email only after you write a manual consent message to them; can't these just be posted in the app? Long story short, it looks like they're on the right path to sorting out these niggles, and definitely a service worth trying out.

J. B.

This app is a game changer - it made life so much easier for me. No more physically going to GPs, only to wait another 30 min after your appointment time, then when you finally mee your GP him/her tell you that you only have 10min to talk about your problems. None of this BS with Babylon. Convenient appointments at the tip of your finger (which can be made as early as within the next three hours), and so far all the GPs I have talked to on the app have been very sincere. Hope they keep up the quality of the service. HOWEVER, I only give it a 4 star because I know their in-person clinics suffer the same problems from the traditional GPs.

H.

I was skeptical of this service but I have to say it has been a complete revelation. I can get an appointment within 20 mins on a weekend to discuss whatever I wish and get prescriptions ordered to my nearest pharmacy fuss free. Of course some people may prefer to go to someone face to face, but for the odd query I no longer have to phone a local GP over 20 times at 8am to be seen. Convenient, professional and free! I did have to be patient with my application back in December (no it wasn’t two weeks) but oh so worth it

S. P.

Very good service. The Practitioner was professional prompt to medication, medication works really well. No Hassel in getting your repeat prescriptions

B. P.

Having access to a remote doctor/nurse/physio service is perfect for me as I use it so infrequently. Both times I have used it, it has been very quick to get an appointment and they've been with very good health clinicians.

K. L.

Best decision I've made was switching to Babylon! No more waiting weeks to get appointments at my local GP, and the GPs, nurses, and other staff I've come into contact with over the phone and in person with Babylon have offered the utmost care and respect! I really feel that the Drs and nurses care about my concerns and provide clear and well-informed advice and next steps.

A. Q.

Makes it really easy to get your symptoms looked at by a GP so you can get a prescription or a reference to a specialist/surgeon. An app that makes sense. Gone are the days sitting in a waiting room for hours just to have a quick chat with your GP. Babylon is a MUST have app

B. C.

Amazing service. Recently moved to London and wasn't sure where to register for my local GP. Someone recommended Babylon and I am so glad they did. It's all online. When I was ill, I managed to speak to a GP within an hour and by the time I finished work my prescription was waiting for me at my local pharmacy. Go digital!

L. K.

I recently used Babylon GP at hand for the first time. I managed to get an appointment on the same day and the Doctor was helpful. I found the service really efficient and it is good to have a Doctor on call when needed without having to wait weeks for my local GP for an appointment.

J. R.

GP at Hand is an amazingly useful service; as a disabled person I am often unable to get out so the option of video consultations is perfect for me. As well as being extremely convenient for those with little spare time and those who find it difficult to physically get to appointments, GP at Hand also offer a complexed care service for those with chronic conditions such as myself. Once I was enrolled with the complexed care service I had access to their very helpful team administrators who can be reached by email and assist with a plethora of situations such as referrals to secondary care medical services, social services and many more as well as order repeat medication and book digital and physical appointments with the complexed care GP’s who are experienced at dealing with patients with chronic conditions, I am also booked for a longer appointment than usual as will have more than one thing to discuss more often than not. My GP Dr Alison Jones is professional, caring and very helpful and experienced. I am able to see her each time I book rather than many different GP’s so I have built a good relationship with her and am extremely pleased with the care she provides. Would recommend to anyone.

K. P.

Having moved to london recently found out about Babylon GP at Hand and got registered. Have used it a couple of times for seasonal alignments and have found it to be very helpful. No need to wait long time for GP appointments and take time off . You tend to get to online appointments very soon most in a day or two.

T. M.

AMAZING. You can get an appointment in around 10 mins sometimes and they've now introduced specialist appointments so you can choose to see a dermatologist, physiotherapist and more. This app has honestly changed my life and health due to the ease and convenience of seeing and speaking to a doctor. Thank you so much - I hope this becomes more available to more people as it is the future of our NHS.

s. k.

Booking appointments and having a consultation has never been easier. I'm not one to have several appointments but my son may have one or two a year and using this service has been easy and efficient. I have had one appountment myself and had it in the comfort of my home and the process was very easy and I felt reasured at the end of the appointment. One other thing to mention is how quick the GP's review of the appointment shows up on the app. Fantastic service.

A. L.

The best GP and healthcare provider ever. I had high expectations to begin with and GPathand have exceeded it. I can have GP appointments weekdays and weekends within 10minutes of booking it. I have access to PRIVATE healthcare, private hospitals (currently booked for a surgery with a private hospital but funded by NHS). You have access to the consultation notes regarding your appointments and their advise. It is the best decision I made for myself. My prescriptions are sent to my local pharmacy and all my issues are dealt with respect and high quality care. I am so happy. I waited around 6 weeks for completed registration. Worth the wait.

M. K.

I really do love GP at Hand - every doctor I've spoken to has been lovely, empathetic and knowledgeable. The app is great and the physical clinic I went to once for a blood test was extremely well run with great staff working there. The only few downsides I've had are quite regular last minute cancellations from nurses (which led, on one occasion, to me not being able to get another appt for a few days and having to call 111 and use up resource there) and the support line feels non-existent. I've tried to call several times over the months for no-one to pick up or use the call back function. When it works, it really works great though

Z. J.

This is an amazing service if you’re really busy and struggling the time to get to a gp/ can’t get an early appointment. I needed an appointment ASAP and I had a FaceTime with the GP in the comfort of my own home. Prescription was sent to the pharmacy electronically. Very efficient and handy service.

l. m.

From the first time I booked the appointment till the end of the call my GP took the time to listen and asked in the correct way, knowing I'm not British and gave me the time to explain myself. Really supportive team. I totally Recommend it.

P. U.

I have nothing but good things to say about this service. I was hesitant to move away from my local GP but in the end thought "what do I have to lose?". I don't regret the decision one bit. I have gone from struggling to even get through to make appointments to being able to video call with a GP within 20 mins! I will never look back - this has to be the future of healthcare! The service has also always been fantastic!! :)

P. M.

Game changer. Booked an appointment at 11pm for 8am the next day. GP was very friendly and prescribed medication. Notes were then sent to me via the app. Didn’t have to worry about loosing bits of paper. Given that most of you time at a doctors appointment is getting to the GP, waiting for the doctor, and then getting back, this turns the whole process on its head.

R. F.

Very quick and convenient. Easily able to get a video appointment at short notice in the evenings or weekends (which is perfect when you have an inflexible working schedule). The video call technology works well and I have not had any trouble collecting my prescriptions from a local pharmacy. The customer support team is friendly and helpful. This is an excellent idea, and for me, I have found it to be well executed.

S. P.

This app is perfect for me. I haven't gone to see a NHS GP in over 7 years. And I had moved location from my previous GP. This app helped transfer my records within 30 mins and I was able to book a facetime appointment with a GP within 5 minutes. Just what I was looking for without having to take time off work and the hassle of waiting a long time to book an appointment. Thank you!

J. B.

Babylon is first rate service. I initially had this as an ad on service to my normal GP. I am delighted the service with GP at Hand continues to be good. If you are in two minds about joining don’t hesitate any more.

B. J.

It took quite some time to get registered, however, once it was done, the experience has been stellar. Quick, efficient, the app is incredibly good and functional, the doctor was kind and professional, got from booking the appointment to prescription in under an hour. Anyone who can should support this initiative, you will help yourself and the NHS :)

F. R.

It's so easy to get an appointment and the Doctors are great! I've finally gotten around to checking up on all my concerns that weren't serious enough to go through the hassle of getting an appointment with my previous GP. Really glad I did and really great service!

G. A.

Fantastic service. I’ve been referred to specialists when needed to which is hard to come by from GPs. Fantastic service for physical check ups. Some of the best doctors I’ve spoken to. Such a great option when you’re working full time ! Just pick up your phone and there’s an appointment in minutes !

M. K.

It's good. Getting an appointment is easy and works. But at times, I have had to go through a lot of trouble too with them. For e.g. - they lost my blood samples twice and made we wait for 2 hours for a blood test the second time, because they forgot to fill some admin request form. - getting a physical appointment is not so easy but if you do, their centres are at only few places. The GPs/nurses I have talked to over call, most of them are nice and spend all the time to ensure I have been satisfied of the conversation. (But not always)

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