Reviews of Richmond Road Medical Centre. (Doctor) in London (London).

Richmond Road Medical Centre

104 Reviews

84 Comments

Doctor

136 Malvern Rd, London E8 3HN, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Richmond Road Medical Centre, Doctor in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Richmond Road Medical Centre

Sunday

Closed

Monday

8am–6:30pm

Tuesday

8am–8pm

Wednesday

8am–8pm

Thursday

8am–8pm

Friday

8am–8pm

Saturday

Closed

Popular times

Sunday

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Monday

8
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Tuesday

8
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Wednesday

8
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Thursday

8
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Reviews of Richmond Road Medical Centre

H. R.

The surgery runs a good triage service which means you can always get an appt, or avoid one, whenever you need. Really excellent clinic, which also runs a lot of community wellness activities. All my local friends are happy they switched to this practise.

O. L.

Recently moved to Hackney area and needed to move doctors. Registration was super quick and easy and got an appointment almost straight away. Dr Yaqoob was warm, friendly and very efficient. Took the time to understand my issue and made sure I was referred to the correct department as quickly as possible. Would definitely recommend!

L. H.

Having recently needed my doctors (been registered since birth) desperately and not been able to get through, I decided to register with RRMC and within one day my registration had been completed, I had managed to book an appointment and speak with several members of staff about my issue. All of which were so lovely and helpful. Best thing I ever did was registering here.

J. C.

I can’t recommend Richmond Road enough. I feel that myself and my family have received such a high level of support and genuine care from their team. Their staff are friendly, use their initiative and go above and beyond what I’ve experienced from previous surgeries to alleviate as much stress as possible with the service they provide.

C. T.

The most efficient practice I have ever been registered with! Nothing is too much of an ask and everything is turned around so quickly. Really easy to get a GP appointment! Highly recommend!

Z. R.

Fantastic surgery, wonderful, quick, efficient service. Dr Chaudhary was particularly good thorough, knowledgable, personable and reliable. The Surgeys even sent me a link to their wellness week with free online live classes. Very impressed and happy with my new doctors

A. E.

Fantastic Medical Centre! The reception team are all very friendly and so accommodating. They managed to fit us in for a last minute appointment for my newborn and the care and customer service was incredible. Highly recommend Dr Yaqoob, she was so kind and caring. Great to have such a fantastic medical centre locally, the best we have been to in London!

S. S.

So grateful to call Richmond road medical centre my GP practice! All the staff and doctors at the practice go above and beyond to ensure all my needs as a patient are met. Always feel confident and reassured by all the practice staff.

T. C.

Just had the most amazing experience with the Nurse Fatma. She was so patient and made me feel so comfortable. Best surgery ever! So glad I made the move.

T. R.

I cannot recommend this practice enough. The friendliest & most accommodating staff - Dr Aimee & Dr Mehta are absolute legends & I’m so happy with the care and excellent level of service I received. A huge thank you must go to the super helpful reception staff who went above and beyond to help me 🙏🏼 and thanks to everyone at the Richmond Road Medical Centre for all your hard work and dedication.

So sad I don’t live near this practice anymore. Everything about the booking process is so seamless and easy and mostly online. I liked that you could speak to the doctor on the same day or within 24 hrs and not book in advance - I wish all GP surgeries were like this. Prescriptions easy to get and order online. Referrals fast. GP’s were helpful. Reception provided a typically ‘NHS’ service. I think all GP surgeries should be modelled after this one.

s. a.

The BEST service. I had the worst infection, contacted Dr Mehta who instantly gave me a home remedy and prescribed medicine. So helpful and efficient. Honestly the best GP practice in all of England. Recommend to any and everyone. 🙏

I called to confirm an appointment and was worried I may have cancelled it on accident online. But I was reassured that the appointment still remained booked. They were very polite and didn't make me feel silly about not being sure. The staff are so nice and helpful.

g. s.

Updated: After my previous review, I received a phone call from the GP, and everything was finally solved over the phone. The staffer who I spoke with was very kind and helpful, which is the service I expected when I tried to register unsuccessfully the first 4 times. Original review: I've been trying to register for about a month, but unfortunately I couldn't. I made my first application online, and made the other application as a form in the reception. I had 2 missed calls from them, I called them back and they said we didn't call you either, went again today, I couldn't register there, and they said that I had to do it again on the online and these 4 times I talked to 4 different people and I did not register. it's very annoying because I saw all good reviews!! I thought was a good GP but unfortunately they couldn't even make a register.

f. s.

The Richmond Road Medical Centre is a fabulous practice. Their staff is always available and so kind. They really go the extra mile to make sure their patients are cared for and looked after. I truly couldn't recommend it enough. Thank you to all staff at Richmond road medical centre, you are truly amazing.

C. S.

This is such a great practice. They have been really fast at rolling out the vaccine to everybody, they offer fitness and meditation classes, and all the staff I've spoken to have been so friendly, helpful, and listened to all my questions and concerns. I can't recommend them enough.

L. G.

Booked in for my appointment and they called straight away. Had my prescription sent to a pharmacy close to me without any issues. Covid vaccine booked in quick and easily. Really efficient, friendly service! Best GP surgery I’ve ever had. Thank you Richmond Road

L. L.

The Richmond Road Medical Center doctors and nurses are truly best in class. Always accommodating, kind, and smart when it comes to figuring out any of my health woes. They are prompt with calling me back when I book on the Patient Access platform. I am very grateful to have this team as my GP.

J. W.

Great surgery - modern systems and friendly doctors and staff. Really make an effort to go above and beyond - can see why they win awards!

K. K.

I have not experienced anything but great help from this practice. Love the app and how easy it is to update prescriptions. Once when I needed urgent help, the GP got me referred and on medication within an hour. I have been a patient at this GP for 4 years and I am only leaving because I am moving from London. Wish I could take the practice with me:)

I'm a newly registered patient of RRMC and the practice has been nothing but wonderful so far. The staff is compassionate and care about their patients, working to ensure that everyone's needs are met. Would recommend the surgery to anybody in Hackney!

I respect the staff so much here, super knowledgable and found the answer i was looking for after a year of searching around and speaking to so called "doctors" about my problem. Finally a medical centre with proper knowledge and the ability to actually help!! thank you again

E. k.

My mum has been registered with this gp for over a decade and they have never let her down.The doctors are delightful and the reception staff are sympathetic towards us. Very quick and efficient service. 10/10

a. c.

Later edit : I was contacted about the below review to give clarification and my issue was solved. I am changing my rating from 1 star to 5, as I am very appreciative of how my issue was solved. I will leave the below comment, in case anyone else has a similar problem (or just a problem in general). Their response after the below review was extremely prompt and I am very happy with the manner they dealt with my issue. People are amazed at the efficiency of this practice... I am amazed the practice is operating. I had one doctor appointment and it was absolutely fine, no worries there. My issue is with the main desk admins/staff... I recently joined, and, as I am in a crisis, I desperately needed an appointment. The main desk put me in their system with a different name, different contact number and it took me 3 calls for them to see there is something wrong. Maybe reading is not their strongest point...and I am the foreign one. Following the appointment with the doctor I got a note which I needed for my job, which, of course, it has the wrong name, thanks to the front desk. When I called to remedy this, they said they will have the doctor rewrite it. I am still waiting for it... and of course, it is affecting my health because I am the stresed one. Throughout all of this, there was no apology, not even a "soz". So thank you again for the formidable service, you are probably more likely to reply to this than actually fix my records.

E. W.

Highly recommend this excellent GP surgery. They consistently go above and beyond for their patients.

K. A.

Excellent GP, very efficient doctors and very friendly team of reception staff, best surgery I’ve been to so far. Spoke with dr. Mehta and he genuinely cares about his patients and I believe he went above and beyond for me.

K. M.

Really great GP, I have referred everyone in the local area to register. I've never had to wait more than 48 hours for an appointment even if it's not an emergency and appointments are almost always on time. Quite a change from my previous GP, where the average wait was 6 weeks.

K. A.

C. B.

So far my experience with this practice has been great. Fast effective communication and a clear plan to help me identify best treatment options.

a. c.

J. B.

Updated review at bottom: Look I've only ever had a good experience at this docs. However, my partner just spoke to a doctor in relation to her long Covid symptoms, particularly concerning distorted taste and smell. She was told quite abruptly there was nothing they could do with zero empathy. I appreciate there might fatigue in the medical world at the moment, it's been a long year. But currently *everything* my partner tastes and smells tastes of either burning flesh, rotten fruit, fuel or nothing at all. It's knocked her for six and took a lot for me to push her to call her GP, if not to explore treatment but perhaps for mental health support. They effectively said there was nothing to be done which might be true in direct treatment for lack of smell but is certainly not true for knock on side effects. Why was there no recommendation for smell training? Why hasn't a therapist session been set up or suggested? Try a little empathy next time. Update: Dr Gopal phoned immediately to speak with my girlfriend and offer some support. Made the world of difference already to feel like someone understands her and that her feelings are valid. Thank you :)

M. B.

Amazing surgery! Some of the best doctors and service by far.

K. M.

J. T.

So glad I moved to this practice from my old one. Every doctor has made me feel taken care of, and hasn't dismissed any concerns I've brought up regarding my health and all throughout covid. Dr Mehta and the rest of the team are always professional and compassionate.

J. C.

Best drs practice I’ve ever had! Honestly, I reached out to a member of staff via Instagram and they had me sorted and with an appointment within 2 mins! 100% would recommend!

C. G.

I couldn’t recommend a surgery more highly in London. All staff are caring, understanding, and compassionate. Appointments are easy to book and timely. I love that they have extended hours, so I can get there after work. The building is clean, efficiently run, and a pleasant and caring environment. Most importantly, I feel I can trust everyone there with my health and wellbeing.

B. C.

Absolutely love this practice! Always make me feel 100% comfortable and confident about my health. The previous practices I’ve been registered with never had doctors appointments for 3-4 weeks as they were always fully booked, it’s absolutely unreal how amazing the access is at Richmond road as I’m always seen or spoken to by a doctor the same day i call up! Would highly recommend

J. C.

Best drs practice I’ve ever had! Honestly, I reached out to a member of staff via Instagram and they had me sorted and with an appointment within 2 mins! 100% would recommend!

N. H.

I have had so many poor experiences with surgeries in London, but RRMC is the best GP I have ever been to. The staff are excellent, understanding of your needs, and the online bookings and phone consultation booking system are excellent. I’ve always been able to speak to a doctor within 24-hours - can’t recommend enough!

Recently changed GPs to Richmond Road as we moved into the area. I was hesitant at first, because of the online reviews, but a friend recommended them. I am so happy I picked them. Light years better, in every respect, than my previous GP clinic. The reception staff are very polite, I always get through on the phone with minimal waiting, I'm always called back within an hour, often patched through immediately to the GP if he's available. The waiting room is large and pleasant. The GPs have always been very polite, courteous, and don't treat you like a problem, but like a patient. The patient care alone makes you feel better, and reassured. I would definitely recommend them.

B. M.

Pleasant staff, helpful Doctors and Nurses. Always been there to help us out whenever needed. Like most GP clinics nowadays you see different Drs. However, this is the system. Dr Mehta is especially helpful and is a brick. Update increased to 5 stars. The support the Drs give is amazingly caring and professional. Thanks

C. B.

So far my experience with this practice has been great. Fast effective communication and a clear plan to help me identify best treatment options.

M. M.

I wouldn't recommend this clinic to anyone. I registered with them in September (now we're in December) and I haven't see the Doctor even once! Even though I'm an ex-cancer patient and had a surgery in London which required aftercare from the clinic (they just ignored it). Test results are very delayed and they don't let you know when the results are out (you have to call every day). I gave them all my medical files which they never looked at so you have to remind them about your case. If something is wrong with you and you don't know about it then you're in trouble because they depend on you to give them the diagnosis. Only thing is the receptionists and nurses are nice but horrible system! Edit - After the above incident Dr. Mehta has been able to turn the relationship around, by simply being caring enough to remember my medical history and being proactive in his advice. Finally someone that cared until I moved houses. After living in the UK for so long now I realise that that the system issue is a common denominator across a lot of NHS facilities unfortunately. You have to be your own doctor and chase the GPs and doctors to get anything done. Nothing preventative, only save you if you're in deep deep deep trouble. Sad. Hope someone sees this and tries to find some solution to this. I'd rather pay a bit more and increase my chances to staying alive than pay less and only be saved on my death bed. Just saying.

D. R.

UPDATE: I had a lovely doctor call me briefly after this review was posted (sorry for forgetting the name, I am bad with names). I talked through my issues and he was very helpful with rebooking my blood tests. In the end I got all my referrals and my blood tests and my appointments and I am grateful for that. For the sake of full transparency, I am leaving the (slightly amended) original review but wanted to post an update because they have helped me out and that is still saying more than a lot of other places. And the doctor I have spoken to was absolutely fantastic: efficient, understanding and kind. I wanted my review to reflect that and be fair on both sides. *** I had to follow up three times to get my mental health referral sent through. All they need to do is send and email and, still, I had to follow up three times. Why not make a depressed person have to ask for help over and over and over? I mean, as everyone knows, us depressed people are great at asking for help. And we LOVE having to do it over and over again. Our go-getter attitude is exactly what us depressed folk are known for. I also had to have a blood check, because being 25 and having hot flashes isn't normal so maybe worth investigations. Great. So the GP forwards me to reception who offers me a booking for Friday at 10:30, which I took. Today (Wednesday) I get a reminder for my Thursday appointment. I called to say that is wrong and they say "oh, well, there's nothing available tomorrow" trying to initially place the blame on me. When I insisted and explained, they brushed it off as 'she probably made a mistake' and then informed me that the next available date is in TWO WEEKS. Well, how about when it comes to people's health we try not to make mistakes? Booking a blood test isn't exactly complicated and people have jobs and commitments that they need to plan around.

O. M.

Just a fantastic GP. The staff are lovely and during the pandemic the centre has continued to organise virtual classes, such as meditation, to support our wellbeing

T. D.

I am absolutely amazed by the efficiency of this practice! I turned up yesterday evening to register as I've been feeling unwell and haven't got a local GP. I was registered on the spot and was seen by a lovely GP within 15 minutes of walking in. Definitely not the service I've been used to. Completely restored my faith in the NHS!

S. S.

Fantastic Surgery! I am so pleased to have found Richmond Road Medical Centre. I registered a few months ago and cant believe how efficient they all are here! I have always managed to get an appointment on the same day and their use of online booking is just so useful. The staff are always smiling and very polite - a real change from my last surgery! Thank you!!

J. M.

I recently had an awful ear pain and called my previous GP surgery who told me they had a wait time of 2 weeks for the next GP appointment. My friend told me to visit Richmond Road as she was always seen quickly by her doctor. So I walked in and told the reception staff about my ear, they registered me right away and I was seen within 30 minutes by a GP. Amazed! Thank you!!

M. J.

Absolutely Fabulous! Registered at Richmond Road after reading their amazing reviews online and have not been disappointed. I am so impressed with their online booking service for GP consultations and I have always managed to get a same day appointment when necessary. Lovely staff and lovely GPs! Highly recommend.

M. F.

Always easy to get a phone appointment (use the Patient Access app). Doctors are great, always listen and give good advice. Digitally savvy.

D. I.

I signed up for the first time yesterday. They were patient and kind. They made me an appointment for a blood test. I went to the test today. It's all over so quickly. I enjoyed it and would recommend it to anyone. Many thanks to all of you.

G. M.

Simply the most efficient clinic ever - even during covid they keep on delivering the most amazing service, the staff is super friendly, and booking an appointment / speaking to a doctor is completely hassle free all the time. Thank you!!

R. S.

THE best doctors in London! Not only are the staff kind and amazingly helpful but the GP's themselves are a pleasure to be treated with and 100% give their all to make sure they see you and take the best care of you. Cannot thank them enough for their service.

M. S.

Can't recommend this surgery enough. Signed up today and got an appointment straight away. Prescription ready at my local pharmacy within 5 minutes. Really amazing!

C. :.

I feel for the person 4 days ago whi complained about Dc Metha, I also complained after being ignored for months whist going through abuse and a breakdown.I was tired of hearing how " stressed" the gps sending emails ... The inevitable happen i had a breakdown yesterday and called the surgery whilst under the influence of self meditating what I was forced to do because of the state of my head . He just called me to ban me from the surgery, it was the longest time he had spent on me .The pleasure in hes voice as he was talking about " his surgery " and how my behaviour would not be tolerated any more was unreal he loved every minute of telling me .and I told him so People have breakdowns fact ,I had one after months of calling explaining I think im going mad this just happened in a shop etc please help me .they did nothing but say they were tired of chasing people up .Im NHS mental health the obvious step would gave been to complain but Dc Metha gets real excited even when a higher than himself person calls him back at all ,and refuses to push because of his reputation. so instead leaves people like me to the point of total breakdown isolated in a Tower block then calls to say im banned and he won't be changing his decision ( didn't ask him to ) he just enjoyed saying it . so here i am suicidal and going through abuse in a pandemic at Christmas For anyone else who relates to this please contact your mp and keep complaining ,nobody should be spoken to the way he speaks to people, he makes so many mistakes with care himself and takes no responsibility. Its not HIS surgery thats just his power trip way of talking down to people. Keep complaining take it further and make him take responsibility.

R. T.

Im new here and i just wanted to say that the reception staff are very Kind, professional & so efficient! They followed up a question I asked regarding my bloods and within the same day they called back with an answer. Also the nurse was wonderful & made feel relaxed. (I havn't seen a Dr yet)

A. O.

Is a good GP but now when I try to call at 8am to make an appointment, is not possible to do. Only because the anwser machine switch of my phone call a few seconds after the recording finish. Can you please fix this problem.

A. E.

I have just signed up for this practice, and I'm already really impressed by the customer service. It's already a million times better than my last place (xx place health center - stay away), and everyone is polite and efficient.

M. B.

Amazing surgery! Some of the best doctors and service by far.

R. W.

They are so kind, attentive, efficient and nice here at the RRMC. They’re also up to speed with technology that makes things speedy and useful. thanks!

P. J.

Very impressed. Great communication, very friendly and helpful. Easy to access service.

M. G.

A lovely and well run practice who ensure that my family and I get seen when we need to be seen. Couldn’t ask for more - thank you NHS!

X. J.

Always incredibly helpful and ready to support where needed! Regularly go above and beyond to support patients and are easily contactable. Great service.