Reviews of The PROMIS Clinic. (Doctor) in London (London).

The PROMIS Clinic

28 Reviews

10 Comments

Doctor

Medical clinic

2 Kendrick Mews, South Kensington, London SW7 3HG, United Kingdom

Description

Information of The PROMIS Clinic, Doctor in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of The PROMIS Clinic

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Reviews of The PROMIS Clinic

E. G.

A truly life changing experience. I found the therapists incredible and this was the perfect program to get me clean and on the road to recovery. I spent time not just looking at my addiction, but also my anxiety and I thoroughly recommend it. The accommodation is very comfortable and Mo the chef is amazing and accommodating. Furthermore the cleaners are brilliant and as for the nurses; Eva and the team are just wonderful. All round I felt very well looked after and safe. HIGHLY recommend.

D. J.

I can’t talk highly enough about me experience of spending 28 days in PROMIS London, they have completely changed my life and for that I will be eternally grateful! The therapists, housekeeping team, nurses and Mo the chef were all amazing, friendly and incredibly accommodating. If you are looking for treatment for addiction, this is the place to go. Thank you PROMIS!

J. S.

From my initial enquiry right the way through to my departure, I felt Safe secure and comfortable at Promis, Kendrick Mews. A truly positive life changing experience. The excellent team are true and trustworthy professionals. Worth every penny as far as I'm concerned. Their in house Chef, Mo is a culinary genius - Beautiful food. For anyone that is looking for help with their addiction, I would unreservedly recommend this clinic.

N. C.

I had a truly amazing experience at Promis, Kendrick Mews.I was treated with kindness and respect throughout my two week stay. The programme was exceptionally diverse, informative, educational.Most of of all each group was lead by extremely knowledgeable, challenging and involved therapists. I learned something about myself after all sessions, never disappointed, and always feeling closer, more trusting of my peers and therapists. And not to forget how much I wanted to give the group because of how much they all gave me. As well as achieving so much from daily group work, the ultimate for me was seeing a therapist individually, every single day for an hour, including the day I first arrived and the day I left. There was a highly qualified nurse and assistant 24/7, our lovely individual rooms were superbly taken care of by a great cleaning team, and the absolutely superb chef took care of our every individual needs... breakfast, lunch and dinner. A lot of trust was given to the clients and I felt so at home all the time I was at Promis. I was completely at ease and feel even more comfortable going back for a weekly full daycare programme, especially since I see a familiar therapist I trust and who knows me. I really feel I made one of the best decisions I have ever made.

R. N.

I went to Promis at Hay Farm in Kent with a very open mind, when I arrived the staff warmly greeted me, explained what was going to happen over my week long stay, then I was shown to my beautiful room, which was very spacious and left to unwind and settle down. All the meals are cooked for you every day, they really do cater to your every need, I am a chef and I though all the food was delicious. Throughout my stay I found the therapists to be very caring and they really do get straight to the point, you have one to one session every day, I found my main therapist Frankie to be very helpful and truly felt she understood me, we also had group therapy every day and I found the other patients to be charming and found many similarities listening to them. I would recommend Promise to anyone with addiction problems as I really got a lot out of going, I got so much out of it I extended my stay a further 2 weeks, staying for 3 weeks in total, I left feeling so grateful, hopeful and focused in my addiction free future, taking with me all the tools I needed to deal with my addiction, I am now 50 days sober and can’t thank them enough for the help they gave me at Promise. X

E. B.

In all honesty, PROMIS saved my life. I went to Hay Farm as a complete ball of fear, I was absolutely terrified of everything - including my own shadow. I fought countless of times with the therapists, trying to tell them that I knew best and that my way was right. However, hitting rock bottom took me to a place that I never want to go back to again. I was finally able to see that my eating disorder was not my best friend, but something that wanted to kill me. Desperation enabled me to finally listen to them, and from that moment, I put my faith in them and trusted them literally with my life. I was so incredibly lucky that they never gave up hope and they believed in me even when I didn't believe in myself. Their persistence and care, as well as their guidance, was everything I needed to get my feet back on the ground. They helped me push past the most uncomfortable feelings - they made me see that there was actually light at the end of the tunnel for the first time! I cannot thank the team enough for what they have done for me. My focal counsellors changed my life and will never forget them. I was also fortunate enough to also get the opportunity to progress onto Kendrick Mews for secondary treatment. Here, I learnt the skills to live my life to the fullest of my capability and learn how to assert myself in ways I hadn't known before. I was able to grow into the person I am today. The facilities at both clinics are impeccable. The chefs made the most delicious food, and I never thought that it would ever be possible to enjoy food. The house keepers were so friendly and did anything to make me feel at ease whilst being in treatment. The nursing staff were super lovely and kind - they always did everything to make me feel more comfortable. And of course I cannot forget the admissions team and the therapists. They did everything in their power in order to help me. I will always have a special place in my heart for them all, they will never know how much they mean to me. I truly believe that there is no other clinic like The PROMIS. They go the extra mile! I went into PROMIS as a fragile girl, but came out as a strong woman.

A. R.

My first experience of Promis clinic was in 2017, it was a time when life finally caught up with me, I was reduced to being a bundle of nerves, full of guilt and shame. Going into promis was like a life line thrown at me, a chance to start again and rebuild a new life. It was frightening as I was going into the unknown, it took me a while to settle in, it took me longer to come to terms with the reality of how broken I had become. I stayed for 3 weeks just in time to get home for Xmas. I learnt a lot during my stay, and received top notch care throughout. I left promis feeling revived and reinvigorated. Just when I thought I’d cracked it, life had other plans, my next visit to Promis came in November 2019. It was a conscious decision on my part, to get myself to a safe place, and there was no other place than Promis, Hay farm. I stayed for 2 weeks, and it was the best decision I ever made, I was welcomed with open arms, there was a care plan ready for me, my focal therapist Sarah made me feel at ease straight away. This time round I knew what I had to do. I had to have an open mind, to be honest to myself, and have the willingness to listen and heed advice. I totally immersed myself into the program, from group therapies, 1-2-1’s and attending meetings. It gave my days a structure, a plan, the basic tools to build a purposeful life for when I left Hay Farm. I particularly enjoyed my 1-2-1 sessions, as it gave me a chance to express my feelings but also gain unbiased feedback. One of my favourite therapy sessions was the equine therapy, it opened my eyes to a different way of thinking, and seeing the world around me. Therapists at Hay Farm were throughly professional and maintained a high level of discretion. There was always someone available to talk to, my mental and physical health was their primary concern. My stress levels started to dissipate, I looked forward to each and every activity planned for the day. It was all possible due to the support and guidance of the staff and therapists around me. To sum it up my experience at Hay Farm, has helped me find my voice and to be true to myself. It has brought about an organic change in how I think and how I tackle real life problems. It’s all thanks to the hardworking staff of Hay Farm. My experience was truly life changing, I’m still working on myself, as I know that’s going to be a life long journey, but with the support of Promis, it’s far more enjoyable than I’d thought.

P. N.

What can I say other than outstanding. I arrived there in a pretty awful state. The nurses (24hr) has a doctor round to visit it and administer my medicine immediately at 2am. The counselling was second to none. The difference being we had group confidential sessions for 1 hr, no holds barred about addiction I’d never heard of. You have to tell them the whole truth and if you were uncomfortable about that then the one on one sessions you could pour your heart out to a one on one counsellor. Incredible heart to heart stuff. I had a few uncomfortable first nights that were solved immediately by the 24hr nurses to calm me down and get another DR the next day for ECG and full blood tests all back in less than 24hrs. The accommodation and the food was fantastic but the most important thing for anybody considering going there. The WHOLE staff are simply incredible. The past is just that, the past. Tomorrow and the future is up to you and Promise will help you at your pace to look forward to tomorrow. PN, highly qualified, incredible job but like coronavirus, addiction doesn’t select colour, cr religion or wealth. God bless, PN

E. J.

I spent two stints here this year and both were huge parts of learning about myself in my life. I as going through difficulties in my personal and private life that I needed to address. All the staff at Promis made the stays so much easier and even added some fun. The counselling and therapy is planned through the day so you know what is on the Agenda and you are also not completely confined to the 4 walls. Also Mo the chef who catered to my fussy dietary requirements was brilliant. Would recommend if you need the space away to think things through.

L. L.

I was in a very bad position in my life, to be honest I had a very big problem of addiction that was ruining my life and affecting people around me. So my family and I decided it was time to react, and my psychiatrist adviced me to go to the Promise clinic in South Kensington. I stayed there for a month. And it was honestly the best decision I have ever taken in my entire life. People who work there are extra caring, if you need to talk there will always be someone avaible to listen and give you advice. At first I was scared to be sorounded by people and facing the reality of my problems. But once I went to the first group therapy I immediately felt comfortable, and I realised that I was not the only one and that people were here to help me and nothing else. I was very scared of the judgmental part, that they would look at me like if I was a monster that was only living for drugs and alcohol. But none of this happened, they helped me every single day and in every single way possible while I was there. The therapists are absolutely amazing and extremely caring. To be honest, I am 20 years old and I’m into hard drugs since I am 16, I tried to get out of it with the help of my loved ones and psychiatrist but it didn’t work. And now, it’s been 6 months that I left Promise Clinic and I am sober since then and will be for the rest of my life. In this clinic they just give you so much motivation, support and care, it’s unbelievable. Each person has his own room and bathroom. When it comes to the food there is a chef, who makes amazing dishes and very heathly and respect everything you say ( I am a vegetarian, so he was replacing meat by something else and it was all the time delicious ). You can ask for whatever you want to eat which is pretty amazing. I am not trying to advertise the clinic, I am just being honest and sincere. And I was only supposed to stay for 2 weeks but end up staying one month because I felt so safe and secure. It was the best experience of my entire life and I will never thank Promise Clinic enough for the care they provided me ( and still provide because they call me often to know how I am doing ). It really feels like a family and leaving the center and saying goodbye to everyone was very very hard. All of this to say that they saved my life and my future, that I can now live my own life without depending on something that was killing me. This clinic was my miracle and one more time I will never thank them enough for that.

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