Reviews of NPH Group. (Doctor) in Newcastle upon Tyne (Tyne and Wear).

NPH Group

88 Reviews

37 Comments

Doctor

Medical clinic

Victory House, Balliol Business Park, Newcastle upon Tyne NE12 8EW, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of NPH Group, Doctor in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of NPH Group

Sunday

Closed

Monday

8:30am–5pm

Tuesday

8:30am–5pm

Wednesday

8:30am–5pm

Thursday

8:30am–5pm

Friday

8:30am–5pm

Saturday

Closed

Popular times

Sunday

8
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16

Monday

8
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16

Tuesday

8
9
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16

Wednesday

8
9
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11
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Thursday

8
9
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16

Reviews of NPH Group

I. S.

Hi the lady was very professional and helpful with all she did. She also explained everything that she had to do explaining what I had to do next also she was very reassuring made me relaxed throughout my time they. Would highly recommend NPH Group

M. L.

Had to go here for a blood test, I am very nervous about having this done as I have had bad experiences in the past. The doctor I saw was lovely, reassuring and he did a great job. Really happy with the whole experience of today thank you :)

S. H.

Lovely doctors and nurses Lovely building nice reception easy to find really think it's better than the old place and more accessible and as always they have my best health in mind

A. B.

Incredible service from a company that cares. Our cruise line sent the wrong 'location code' to us, which prevented NPH from providing us with our Covid-19 certificates. Despite this being the fault of the cruise line, NPH created a workaround for this problem so that we could resubmit our test results and receive our certificates in plenty of time for the cruise. NPH can clearly be relied upon, even when things don't go to plan.

Y. G.

I came to the newcastle airport NPH test center for a quick PCR COVID test on Aug 13, 2022. The service was nice and the speed of providing results was amazingly quick. Impressed.

r. v.

Exceptionally great service Miguel, Bethany, Stephanie and especially Dr Clugston were ever so helpful, courteous and ever so kind in every single step. Miguel especially went out his way to make this a smooth ending to a very difficult situation. Highly recommended

M. J.

Brilliant service, felt at ease and welcomed from the moment I entered by Johnny ! Health check completed by Andrew and Cheryl and felt things were explained well and nerves were eased which was great ! Completed in no time at all and information was sent to me directly. Would highly recommend!

m. p.

We had the pleasure of getting tested by Susan and Alec this evening. They could not have been more helpful. The customer service was outstanding!!! All the staff at the testing centres tonight were fantastic, helpful, kind and considerate. Next time we travel we will definitely use this service again without a doubt!! Thank you so much!!!

S. C.

My experience of the preflight PFR in December 2021 as well as the click and collect LFT I needed before my return flight was excellent. The PCR test was on time, the tester was friendly and helpful and the result came through on the app within 8 hours. The pre return flight testing result came through on the app within a few minutes. The certificates were on the app too.

l. m.

Excellent service. Lovely welcoming reception lady. My assessor was brilliant. Effective, caring, understanding and fast service.

J. H.

At first I thought going to Newcastle Airport for my tests was going to be a hassle, how wrong was I, yes it in the airport grounds but it couldn’t be easier, great parking, you enter the building where they are so professional and efficient you are at complete ease. Your results are back no later than 24 hours, my test to release came back within 18 hours. And I must thank Kate Oliver personally, as I completely messed my bookings up and she helped me no end to correct them. An amazing clinic, which I would have no hesitation to recommend. Thank you so much

T. P.

I had a Fit to Fly PCR test this week in preparation for my journey to Japan for work. Throughout the process the staff and customer services at NPH Group were very accommodating, quick to reply to my queries and give assistance on a number of matters that arose during the process. When I went for the test, the car park attendant, reception staff and nurse were all extremely friendly and helpful during the whole process and it was a refreshing change to have such a calm experience.

R. M.

Less than 24 hours ago I discovered on completing my SPH form to fly to Tenerife tomorrow that although I had been double vaccinated and was in possession of the NHS certificate to prove it there is a drop down box on the form with approximately 10 vaccines listed to choose from and mine was not listed. Despite all my checking beforehand that I had everything in place I was devastated to think I wasn't now going to be able to travel. Having used them earlier in the year for an RAT to travel to Gibraltar I rang the head office. This time however I needed to have a PCR test for Tenerife. I was assured I could book a same day test that guaranteed my result before I travelled. I booked an appointment for 9.50am. There is free car parking for PCR tests next to the airport. We arrived early shown where to park by the greeter. Reception check in was swift. I was called forward by the clinician who after listening to my story was very empathetic and assured me that she was the only person who would be handling my test and results and that they would be with me within 3 hours. I left feeling more relaxed than when I arrived for my appointment. My results arrived less than 90 minutes later. It was negative. I have to say the cost was high, however the reassurance knowing that the test was done and results quick and I can now go on my long needed holiday was everything. A huge thank you to everyone involved from one very happy customer.

J. W.

Flying abroad is never simple and with covid-19 added to the mix it has been made doubly hard to get away. Nph customer service answered their phone line almost instantly and were perfect with dealing with any questions I had for them about the rules and the forms you need to fill out. When my holiday to Malta got cancelled I rang the customer service who gave me a email address to help get my refund. They handled the situation very well and I believe this is a trusted business.

B. B.

Friendly and very helpful service at their Gosforth clinic when I needed specific certificates for travelling. Results were received promptly. I also used their airport testing for "test to release" earlier in my stay and everything was very efficient. Thank you!

S. D.

From our first contact, we have had a great experience with NPH. We received a very quick response to our initial enquiry, practical guidance and support to identify our needs, and it was straightforward to arrange our clinics. Communication at all stages was quick and direct, whether over the phone or by email. Amanda, who delivered our health surveillance clinics, was excellent – friendly, professional and efficient. Even given the COVID restrictions we were working under, the clinics were conducted with minimal impact to our business. We’d recommend NPH to any business looking for support with occupational health and wellbeing – we couldn’t have asked for a better provider!

M. L.

Booked the Covid test at Newcastle Airport. Couldn't fault the service provided by both the NPH staff and the airport staff. Very well organised, efficient, friendly and above all, quick. Would definitely recommend if needing a PCR swab test for travel

D. M.

Extremely professional consultation with Caroline 🙂 friendly and welcoming. Highly recommended ⭐️

S. G.

Every aspect of our experience with NPH was positive. Email communications, meeting at the testing site, reception, taking of the tests and receipt of results has been exemplary. I would highly recommend.

B. J.

Extremely good experience. Swift, professional and clear communication. Highly recommend whatever your issue. 5*

M. P.

Hello, I lead our amazing NPH Group. I could not be more proud of our team. If you have had a good experience, do let us know. We love to listen to feedback. Keep well, Mark Philpott CEO NPH Group

K. M.

Ample free parking beautiful building and friendly staff. Would recommend.

A. L.

Excellent service. I was seen very quickly and dealt with in a very pleasant way.

M. V.

The test procedure was extremely fast, the team was so nice and happy to help you.

D. E.

Very fast, reliable, polite service, especially considering the time. All within half an hour. Perfect, would definitely recommend.

S. N.

Polite professional organised staff. A complete pleasure

S. K.

What an amazing team and service - everyone I met today was so helpful, highly recommended. Thankyou NPH 😊

d. D.

The staff and service from nph group was excellent super helpful and resolved an issue we had in no time at all. amazing service cannot them enough thank you so much

A. G.

Absolutely fantastic people and very helpful

M. N.

All staff are super friendly and attentive, and I’ve had a good experience here when dealing with a few mental health issues. Wouldn’t look to go anywhere else.