Reviews of Hedge End Medical Centre. (Doctor) in Southampton (Hampshire).

Hedge End Medical Centre

47 Reviews

24 Comments

Doctor

Medical Center

24 Lower Northam Rd, Hedge End, Southampton SO30 4FQ, United Kingdom

Description

Information of Hedge End Medical Centre, Doctor in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of Hedge End Medical Centre

Reviews of Hedge End Medical Centre

B. L.

Have been registered here since I was born. The doctors & nurses have always been kind and helpful to me, and my wider family. Appreciate it is a hard time we’re all living in, and this review is simply meant as a way to inform the managers of my own experience. Overall, the staff are doing their best and, of course, I appreciate everyone’s efforts despite the obvious roadblocks and pressure, hence the well deserved 5 star review for my experience based on having been a patient here for the last 25+ years. This is intended only as constructive criticism, and is for recent changes over the past couple of years only. Firstly, I have to mention that reception staff do not seem to take any sort of pressure very well and they are often visibly stressed. This means they can sometimes come off as very disinterested and abrasive over the phone. However, if you catch them on a good day, they are generally knowledgable, helpful, and kind. It really depends on the day, and how busy they are. The other thing that I wanted to discuss, since covid, is that patients are required to call at 8:30am, and sit on hold for 30+ minutes in a large queue to be able to get an appointment. This system doesn’t work as a “one size fits all”, particularly for those situations where people are busy and cannot sit on hold for 30+ minutes at a time. I would like to understand why this system is still active when the previous pre-covid system (although now a distant memory!) worked really well. The new approach shows no sign of changing any time soon. I find this an archaic and inefficient system in the modern day, which ends up wasting everyone’s time, including the reception staff. No wonder they are more stressed than ever. They’re essentially working in a busy call centre, and not a doctor’s surgery reception. I imagine that patients are often hostile towards staff as a result of having to wait for so long and having to listen to long phone menus before being able to speak to someone. I would love to see a proportion of these appointment slots instead offered throughout the day to patients via a digital system which runs alongside the phone call system, so that less technically savvy patients can still get appointments in the way they’re used to. I think that a digital system should only available to those who have already been triaged or completed an eConsult, and who are required as a “next step” to book a face to face appointment as part of their treatment. I think this would relieve some of the ever-mounting pressure on everyone. It seems crazy to me that in 2022, bookings are still being made by calling a human when the technology readily exists to solve such a problem. It doesn’t have to be this hard, with a bit of initial effort. I’m sure that any sort of digital solution or assistance to the current problem of securing appointments would be welcomed with open arms by the community. Thank you for reading my review, and for taking the time to understand the situation from a patient’s current perspective. I look forward to hearing your thoughts.

L. h.

I’ve continually had excellent service from Hedge End Medical Centre when using E-consult - on my lastest Econsult, I submitted the form around 8.30 am and had a doctors call me back by 10.45 am and my issue was resolved. On other occasions my query isn’t been so urgent, but they’ve always got back to me, usually on the same day and occasionally the next day. Their triage service on Econsult is excellent. Thank you Hedge End Medical Centre

G. S.

I have been registered with this surgery since I moved to Hedge End in Dec 2018. I have experienced no problems with either the Reception Staff, Nurses or Doctors. I have a couple of issues that need reviewing on a regular basis, namely blood tests, but the practice nurses, particularly Carla whom I seen to see most often, are all great & it's nice to have a little chat & laugh when I visit. I try not to make face to face appointments with the Doctors as I feel that they have enough patients who are in greater need of this service than myself. I usually arrange a duty Doctor call & all of these have been dealt with efficiently & effectively. A few referrals to Southampton General for minor procedures have all been completed in a timely manner & with the minimum of fuss. I wish I could find a local dentist that could provide as excellent a service as this establishment. Finally, thank you for your service during this particularly busy past 5 months. You're all heroes.....

M. A.

Been a patient here since moving to Hedge End a few years ago. I have to say that all my dealings with them - I do have underlying health issues so speak to them several times a year minimum - have been very good. Everyone is always polite and I’ve nearly always been seen on time and phoned when they say they will. I’ve seen a lot of the negative reviews, this was mostly why I thought I’d take the time to leave a positive one. GP clinics / medical centres are desperately underfunded and overworked, I don’t think I would want to do the job of a GP, nurse or medical centre receptionist as it must be really demanding and quite a thankless task tending to everyone. You simply can’t please everyone: it’s a very intense and stressful environment. I hope to stay there for many years and respect the hard work everyone there does to help me with my health and well-being - I can recommend the surgery. Yes, it does get busy but that’s a modern surgery for you.

R. S.

I would just like to Praise AMY for showing a concern that I was unable to double up on my prescription as I plan to go to France for 5 weeks and wanted to be covered if I had to stay in France due to Covid restrictions. A subsequent call from The prescription tech who sorted it out in minutes after a total of 4 negative contacts with the surgery.

H. K.

I want to thank Dr Sophie McKenzie for being kind and unrushed during my visit. I felt well looked after during my appointment and then with a follow-up call to see how I as getting on as well. Also worth noting I called at 9am and was given an appointment on the same day a few hours later.

C. H.

I have to praise Hedge End Medical Ctr. Last week I was feeling unwell, I called Thursday morning & was offered an appointment that same day! I also forgot to ask for my repeat prescription whilst I was there & realised on Friday afternoon that I had totally run out, I called to explain & the helpful member of staff ensured the duty doctor signed the prescription so I didn't have to go over the weekend without my medication. I hear so many stories about other Doctors surgeries & of patients having to wait weeks for an appointment or being told to call back when more appointments are released. I know all surgeries are under extreme pressure with so many more house's going up in Hedge End & no new medical centres to be built, but well done Hedge End Medical Centre .

T. l.

I would like to say a huge thank you to the kind receptionist who took my call and sorted an immediate apt, the receptionist who came round to help me when she noticed I couldn't breath, the caring patient who helped her and the Dr for dealing with my breathing issues so swiftly and seriously. Have had nothing but a positive experience with this surgery. Loving the e-constant too.

H. G.

I have had bad experiences with previous dentists, I recently started to go here and I am really impressed. All the staff are lovely and go above and beyond for you. I would definitely recommend this dentist practice.

l. s.

I completed Econsult yesterday. Today I received call from Dr. Graham and being referred to Dermatology. So sorry I missed the call back from GP 3 times. I tried to call back but being Tuesday after bank holiday they were busy. So thankful for this brilliant service and prompt action. Lorraine Stratton

C. M.

The people in this surgery are very helpful and always try to accomodate. There is a doctor available next day. Only wait time is if you want to see a particular doctor, and they offer an emergency phone consultation. And the reception people are friendly and helpful

K. N.

I first rang up needing to be seen right away. The receptions kindly suggested their online forum which is an online assessment. After completion, I immediately received a call which the Dr. suggested I came in just in case. Dr. Hill then handled me from there and everyone was so kind and understanding when I felt so poorly. Such amazing staff!

k. d.

Dr.Yates was my Mums doctor who recently died at home with Bowel Cancer. The love and Care Mum received from Dr Yates and Belinda the care Navigator was beyond anything we could have hoped for. Belinda was there for us all emotionally and day and night towards the end. We can not thank her enough as she was at the end of the phone or at mums as soon as we needed her. Us 4 children cared for mum ourselves day and night and with Belindas support and wisdom we were able to continue the care until she passed. Dr. Yates was so wonderful and mum loved her, Dr Yates visited mum alot and gave mum a boost everytime she came. Thank you so much to both Dr Yates and Belinda and the community nurses too who were wonderful. You are all angels.

S. E.

Moved to this practice following a move into the area - they are much better than my previous surgery (Chessel) & were very thorough! Both times that I have visited the surgery I have been very impressed.

J. P.

I've never had an issue with any GP I've seen at this surgery. They always listen and give me choices for actions/treatment.

S. R.

Their electronic triage system works amazing. Always got the call back from the GP the same day. Both my wife and I are very thankful to be with this GP surgery.

G. D.

I am going through serious mental health issues but I cannot fault this Medical Centre, Dr Sushmi Heal and Dr Gallagher along with two other Doctors have been absolutely brilliant, others may fault but not me. Thank you.

E. M. H. C.

It's nearer to my home address than the one before just one thing though have to cross a busy road to get to It.they are a heck of a lot better than the other surgery that I went to.they actually care about their patients.referrals & all.than i ever got from netley..

R. T. (. W.

Tricky to get an appointment, but the online consultation service can help with that problem. My experience of the clinical services here have been mixed: some were good, others less so.

C. d. K.

My family been patience since 197l and they have always been there for my fily no complaints from me

C. C.

Very helpful, made me a same day appointment, all very easy. Thank you, Mr C Cole

M. L.

Could do with a refurbishment as it's very dated.

E. F.

So nice and I feel safe there

E. W.

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