Reviews of Smart Pension Ltd. (Financial Consultant) in London (London).

Smart Pension Ltd

694 Reviews

341 Comments

Financial Consultant

Financial consultant

The Smart Building, 136 George St, London W1H 5LD, United Kingdom

Description

Information of Smart Pension Ltd, Financial Consultant in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Smart Pension Ltd

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Reviews of Smart Pension Ltd

S. H.

Had an entire day speaking to different pension providers to condense my old ones together. Adrian Frederick at Smart was by far the most polite, helpful and professional of them all. I've managed to locate & update my account, correct a wrong DOB, find a policy number and receive a welcome pack lost from change of address' in around 10 minutes. Now reconsidering a transfer away from Smart because of him and looking into transferring all my pensions to this company.

K. G.

Wanted to opt-out for a while and no one at work would clarify this to me so I phoned the Smart Pension and a lovely lady called Alex patiently explained and informed me about it. Her communication was absolutely 10/10, that girl deserves a wage raise! Tremendously helpful and polite, more people like her are needed in those posts. Thank you Alex ♥

I. S.

Account registration. I had a letter from SmartPensions sent to my old address. I wasn’t sure what company I worked before had me enrolled there. Gladly I kept the letter archived and 2y was able to register and access my fund balance. Had excellent customer experience from Vânia , who guided me and helped retrieve my account using my old details after passing the security check. Thanks again Vânia . Knowledgeable and friendly professional!

L. F.

Update: After complaining about this here, Smart Pension has been in touch and fixed the problem perfectly. I got brilliant support and am really happy now. I leave this at 4 starts, as I think it should not have been necessary for me to force them to support us with this. Original: Only work with them if you are 100% sure of what you do and how the pension calculation works. They are unwilling to support you if anything goes wrong and they are sending false emails to your employees, causing unnecessary concern and anxiety. We have been working with Smart Pensions for 4 months and have paid our pension contributions over direct debit, on time, every month. Two weeks ago, we have been informed by Smart Pensions, that we are using "a wrong method" of pensions payment and that they would inform our employees about us not paying our pensions properly. When we contacted them about the problem and inquired how we can fix this, they informed us that they will not help us, that we are expected to "self-manage" and that we need to hire an accountant to sort this out (all still under threat of them sending alarming emails to our employees). When we asked what would be necessary to move to another pension provider, they informed us that they would not allow us to move our accounts because the money that we have maid in are locked in for 50 years. I seriously regret ever having started to work with them.

A. C. _.

Have been with Smart Pension for a couple of years as an employer. Great value at first but since they introduced £15+Vat per month employer charge from 1st Dec 2021 it is no longer the great value for the smallest businesses with just 1 or 2 employees to spread the cost between. Sadly I will revert to Nest which is not so good but free to belong to in order to remain compliant in these times of high administrative overhead for small business owners.

S. J.

I am an employer and have just started to manage my employees online, so I needed some help. There customer srvice is great, they are very helpful and talk you through each step while on the phone. Thank you

K. S.

Had a great chat with the good people at Smart Pension Ltd and they help me with my problems. They were very patient and professional and I can not fault any part of their service!

S. D.

Very good help from Orly, she walked through errors and spent time reconciling any errors. Worth calling and trying to speak to her.

D. M.

I had a very positive experience with Smart Pension initially as my SIPP provider and secondly assisting with transferring to a new provider. They are contactable via phone and very responsive with email correspondence. Highly recommend

T. W.

After a small breakdown of communication between my employer and I, regarding pensions, I called Smart Pensions and spoke to a Danielle, a wonderful woman who made me feel in safe hands. A little while later she called back with the outcome I desired. Great stuff

J. O.

Maxine has been very professional and helpful in sorting out our issue.

A. V.

I called smart pensions for advice yesterday as I have been struggling as a new user on how to complete all the tasks required to set up a pension. Andy talked me through everything step by step. He was very patient and really helped me understand what I needed to do. The customer service I received was outstanding Thanks Andy!!

T. D.

The transition from Nest to Smart pension has been seamless and my staff now get access to a huge range of extras that you just dont get with Nest. Alanta Arnold has been especially helpful always on the end of the phone if I had any questions and taking the time to make me feel confident and at ease with the new system.

L. L.

Maria is always available when I have a query and has helped me with the set up of a Pension Scheme on a few occasions. Always nice to talk to someone instead of just a chat box.

A. D.

I had the pleasure of speaking to Adrian this morning. I have to say what a pleasure it was to speak to him. He was professional and very helpful and an asset to the Company. I am in customer services myself and know how challenging it can be at times but Adrian was a true gentleman from start to finish and provided me with all the information I needed to make the right decision for me. "Thank You" Adrian.

J. H.

I confess that I was originally doubtful my query could be resolved through 'chat'. However I gave it a try and have been impressed with the experience. The responses were timely and helpful. The team have resolved the issue. And it was a good experience. I am a convert to 'chat' going forward as a quick and easy way to resolve queries quickly and efficiently. Very good service from the Smart Pension team.

S. T.

I am not a "typical" employer, having employed some part time home care support during Covid Lockdown, and having NO experience of payroll/pension or anything employment related! Smart Pension was very intuitive as a platform and clear, but the online chat function, and phone support was brilliant when I needed a bit of help to finalise matters. Would highly recommend this service. A big thank you to Smart Pension at a slightly stressful time!

C. M.

Great service as always from the instant messaging function of SMART pension employer dashboard, Cathy was able to solve my problem quickly and professionally and understood exactly what I was after with little effort. Thanks Cathy and thanks SMART for the continued excellent service.

W. B.

Vania at Smart Pension is amazing in assisting the employers with all aspect of the systems. As we are really new in using smart pensions we might have come across frustrated and unsure about many of the procedures. Vania understood our situation and really kindly and patiently assisted us with every single step. We have got given all the time we needed to understand the system. Customer care like we have never experienced before. Many thanks Vania.

G. F.

I am an agent and I took a new client recently who were using Smart Pension. As I was new to using Smart Pension I had to ring quite a few times and they were very helpful and professional. They have been very good and very patient in showing me how to navigate through. The call back system is great. Most recently Emanuela has help me, very professional and very helpful. Thank you all!

K. W.

I rang today for assistance in re enrolling a staff members pension. I spoke to Andy. What can I say, excellent, he took me though step by step. He explain what I need to know and guided me though to completion. A daunting task to me was made straight forward. Thank you Andy, you have given me a stress free weekend.

P. D.

New user, had a complicated enquiry and Jenny from the support team was superb. She listened, was patient and all the issues were resolved as quickly as could be hoped for. Clearly Smart Pensions values customer service, and I am happy to recommend them and will be using them as a preferred supplier for auto-enrolment going forward. I am not sure I have had such a good customer experience in a long time.

A. D.

Smart Pension is the provider my company uses for its workplace pension. I have been impressed by the clarity and simplicity of its service. The customer service I received from Kim when I had issues/question was excellent. I would highly recommend them.

M. G.

I am the first person to complain when things are not right or when a supplier lets us down but credit where credit is due Smart Pensions are a great company to work with and their online pension portal is nice and easy to use. I have made a few calls to their customer support team in the time we have been using them and always found them to be very helpful, but, recently i had a few issues back to back and way lucky to be put in touch with Cathy Isaacs who has been an absolute star in sorting them all out for me quickly and efficiently. Cathy is a real asset to Smart Pension and as a company you can be very proud of her and she is the main reason for me giving you this 5 star review today.

S. G. R.

excellent service by karolina who solved my problem which was ongoing for months thanks to her but when I try to call last time, I was waiting to get through regarding my pension it took me 1 hr 15 min that was lunch break but when I finally got through finally the guy I spoke to had a zero clue and what he did was hung up imagine 1hr and 15 mins to get through and he hung just saying could please wait. 5 star to carolina. thanks once again

M. M.

Following a referral I phoned Smart Pension with a specific issue regarding Auto Enrolment and the Pensions Regulator. During the last 48 hours I have spent a substantial amount of time ( probably hours ) in an effort to resolve the situation and the service I have received from a gentleman named Bruno Rodriguez has been truly outstanding. His advice, courtesy and understanding were exemplary as a result of which your company will receive my highest recommendation should the occasion arise. My grateful thanks-Derek Spires.

A. G.

Had a great experience working with Smart Pension. Jenny went above and beyond and accommodated out of hours calls to help resolve the issues. Fantastic service. Thank you

S. C.

Fabulous support and exemplary service from all at Smart Pension. Queries dealt with promptly and efficiently. Thank you Jess and Cathy for you friendly and efficient service - sorted all my errors! :)

T. L.

I had several questions as first time iam an employer and i met Cathy she replied me quickly with brill help. Amazing service. I felt iam very welcomed. All my enquires sorted out instantly. Thank you ineed Cathy xx

M. R.

I spoke to Adrian on the phone today regarding my SmartPension account and he was super super helpful and lovely. Adrian was very bubbly, had the best manners and was professional all at the same time! He even made us laugh along the way! He also made the process so so easy for us. I can’t emphasize that enough. He didn’t take up much of our time either. It was quick and easy. Having people like Adrian working for companies like SmartPension makes everything so much easier and helpful. Thank you once again Adrian. We appreciate you!

S. J.

I contacted customer support today and spoke with Cathy. What a fantastic adviser and so patient. Cathy knows Smart Pension product inside out and any concerns I had have now gone. Thank you. One very happy customer.

C. C.

Had problems on weekend signing in. First thing this morning I get an email from Frank, to sort it out. As my emails in response to his were promptly sent, as were his replies. I have never known a company respond and sort so Quickly. Thank you Frank

I. P.

I am a novice when it comes to matters relating to pensions and in particular pension contributions. Natasha at Smart Pensions answered my queries through the e-messaging service promptly and with a simplicity that I could readily understand and use. The information provided was extremely helpful, and enabled me to resolve the issues I had with our companies pension contributions.

A. M.

I get very anxious when dealing with things like pensions, especially if they involve numbers or passwords as I am number blind and struggle to remember that kind of thing. I spoke to Cathy on the webchat and she was amazing, endlessly patient although she must have been very busy. I am so grateful for her help

M. M.

Having become a former employee, I had several queries regarding my Smart Pension which were handled by 'Cathy', who I found to be very responsive and professional in her approach. Cathy addressed all of my questions fully. Very helpful indeed!

C. T.

Smart pension have always been supportive through web chat as well as over the phone. They're thorough and explain in detail how to resolve issues i've encountered. Thanks for your support!!

A. R.

Needed help on specific fairly complected requirement and Frank from Smart Pension was extremely helpful, articulate, polite and professional. The sign up process was very easy and quick. I would highly recommend this pension provider.

c. m.

I would like to say that I have just received the best service from a customer advisor by the name of Roman Farion. I have had a very frustrating week with Smart Pensions and their systems. I have phoned 5 times in total and whilst every advisor was polite and mostly helpful they would leave me hanging at the final hurdle and say you need to open our attachment, read through it and it will help you or refer to our website. However, today Roman went just that little bit further and talked me through the process in lay terms and he was able to resolve my issues with out me referring to their website/ attachment. He is polite, patient and truly knows the meaning of customer service. Well done and thank you Roman for your help! Best wishes, Clint

A. I. M.

We were having great difficulty uploading due to a laptop breakdown. I used the chat facility and spoke with Jess and have to say she was so helpful and patient in enabling us to upload the correct info quickly. Thanks so much again Jess, I really appreciate your time! Claire

C. M.

I chose Smart Pension because of their dashboard! But what has really impressed me is the efficient and helpful service from their team. Their chat function is brilliant and really helpful. Thank you for your help.

S. F.

Matt has been fantastic and instrumental in giving me confidence with smart pension . His customer service is fabulous and has kept to his promises of making calls when promised. He is a great asset to smart pension and if you offer this he should be team member of the month!

B. L.

I like the Smart Pensions live chat feature. It's a great way to get assistance without being tied up in a phone call. The agents were very helpful and all is now straight.

j. s.

I phoned Smart Pension this afternoon, about 5 minutes to 5 pm, thought they might have closed. But Vania, a very good customer support answered my phone call, went through all the questions I had for over half an hour. She was very patient and polite. I can not fault her great customer service. Second to none!!!

J. G.

Had problem logging into my account using my preferred search engine, Jess at Customer Services was brilliant forwarding my request to the Tech dept who went over and above duty line, not giving up until they'd solved the problem. Well done, great communication and response times throughout. Amazing service and product. Hugely grateful for your persistence in sorting this out for me.

a. b.

I have just had the rare privilege to received fantastic, friendly, and highly professional support from smart pension ( Jennifer and Kerry). Kerry and Jennifer were very efficient and knowledgeable in providing optimum assistance. I will not hesitate to recommend smart pension to anyone.

P. W.

Left some detailed questions by email on Fri 4th June, regarding the process of employee assessment for our 3 employees, and how to map that onto SmartPension. Contacted via chat on the following Tuesday, I was able to chat with Polly and pasted the email into the chat. Responses were fast and clear, and now I should be able to continue with the assessment upload process. Tks!!

A. S.

Jenny has been a great help and made the transition to SMART Pensions very simple and straight forward. We are very grateful to be able to deal with a very competent human than a robot which is becoming the norm these days!

T. W.

Smart Pension is the best service you can possible get at very low cost (in most cases no cost). Software is very easy to use and very difficult to miss the deadline (thanks to reminders). Smart Pension comparable with most accountancy platforms so no hassle to submit a return. Customer service simply incredible. Jenny was extremely helpful and polite. I'm glad I've chosen Smart Pension. I recommended it to all my clients. Highly recommended.

C. G.

My experience of dealing with Jess on messenger this morning was excellent. This is the first month of using Smart Pension so she had to talk me through all the uploads.

L. D.

Even though the system was very busy due to Covid online system being used by the masses , I didn't have to wait too long for a response. Cathy was really helpful and resolved my problem within 5 mins. Very friendly and professional

J. F.

I wasn't too worried about the process of setting up pensions as the senior finance person for my employer, but when it came to it, it was a lot more involved than I had realised. Smart Pensions were available via email and telephone calls to help at every step of the way, which meant I was absolutely reassured that we had done everything we needed to to be compliant. Now that we're fully set up, the Smart Pensions platform is so easy to remain compliant and takes no time at all each month. Overall a great service, thank you.

P. G.

I received excellent customer service from Zsuzsanna regarding my company's enrollment responsibilities and steps to complete them after the person managing this left our company. I was impressed with her knowledge and clear, logical instructions that helped resolve all issues. Zsuzsanna strengthens Smart Pension's strong reputation and I'd recommend their services.

d. s.

Hello to every one. I must say that I have never seen a better pension company than smart pension. All the staff working for smart pension are very helpful and they will guide you if there is any mistake or any difficult task. I am so proud that their staff are well trained and very polite when they talk. I wish if all my clients would have been with smart pension. I have a client who set up the pension scheme with a company called CPL AUTO and I have noticed that to get in touch with the support help line it will take at least 30 minutes for some one to answer. very poor service and their reports are not good at all. I personally feel very proud of Smart pension staff team to support me all the time at any time.

P. W.

I have to say that SMART Pension is hands down the best service company I have dealt with, not just best Pension company, but best company and I am not often impressed by large service providers. The online portal is user friendly and clear, the help guides are useful and above all the online chat and email support, particularly in my case from Zsuzsannah, is second to none. I get issues answered promptly, correctly and as they can look at my account they have always completely solved any queries immediately. I can't imagine having to get it all set up and working correctly without their competent support. Highly recommended.

M. M.

I have been really impressed by the information provided by Smart Pensions. Cathy was incredibly helpful in guiding me through the setup of my new company, providing advise on how to transfer my existing pension and setup my contributions going forward.

M. W.

Very helpful and pleasant to add. Would highly recommend.

C. X.

Fantastic Service. I rarely give 5 stars. Niki was absolutely great. I've never set anything up like this before and she took me through the steps literally and was very clear and concise. Customer service these days is not great in many situations, but Niki was a cut above the rest. I feel confident now that my company is in a good place and we can move forward in the right direction knowing that everything concerning the pensions are correct. Would highly recommend Smart Pension.

s. c.

Great company to deal with, the system is simple and straightforward and makes what seemed like a very complex procedure to set up and manage totally easy. The team are incredibly helpful, queries are answered in no time with massive amounts of patience. The platform works really well and carrying out your regular tasks is very easy and takes very little of your time, the system "guides" you every step of the process. We are very happy to have chosen Smart Pension and would highly recommend

A. S.

Personally I believe SMART Pension has a user friendly platform for auto enrolment. It is simple and easy to use. Their team are very helpful especially Elaine Phillips who has been exceptionally helpful with any issue myself or my team have had.

K. D.

I used their online chat window today because I had trouble logging in and needed to reset my password (and my email address wasn't receiving the reset password email). Kimberley helped me resolve the issue straight away and in minutes I was logged back into my account. Great to get immediate help as I needed it. Thank you.

H. R.

I like the product and the layout online, it's fairly user friendly. I have successfully managed to get our workplace pension up and running and we are fully compliant, which is great. I have had very good responses from customer service via email and they have always resolved any issues or queries I have had. Zsuzsanna in particular is a star. However, the issue I have is that no one picks up the phone. I don't want to leave a voicemail - I only work 4 hours a day and 9 times out of ten by the time the message has been picked up I've left the office for the day. I had a query about maternity pay calculations and it's taken me over a week to get it corrected because the communication is so slow. The girls I've spoken to have been incredibly helpful and patient but it takes far too long to get a simple answer, which makes the whole experience quite painful at times. When I need assistance, I just want to speak to a person.

F. M.

Ever since I selected Smart Pensions as our provider of choice, the help I’ve received from the lovely folk at Smart has never been anything other than fantastic - and I've had cause to contact them on many occasions. I hasten to add that this has been largely due to my own ignorance rather than because of any shortcomings with the system, which is actually very easy to navigate. The staff are unfailingly, knowledgeable, helpful, proactive, friendly - and, above all, patient!

S. M.

I have recently had to set up a pension scheme for my employees and was recommended Smart Pension. They have been quite brilliant in helping me through this complicated process. They respond quickly to telephone calls and emails and provide immediate support. They have liaised with my accountant and guided me with great skill, patience and charm. I would recommend Smart Pension to anyone and look forward to working with them in the future.

J. G.

We have recently begun using Smart Pension for our workplace pension scheme. As new employers we have found the support from their help team to be fantastic with any question answered not only promptly, but also very clearly & kindly.

S. A.

Absolutely excellent telephone support, full marks to At**Ar** for her knowledge of not only Smart Pensions Ltd, but the payroll software. My main reason for choosing SP was the telephone support and I have not been disappointed - even in the midst of Covid Chaos

T.

Bruno has been amazing in advising us the effective way of using Smart. He has given great guidance and assistance. He has rang us as promised and he can't help you enough. Thank you for your assistance Bruno, a great asset to Smart as a member of their team.

B. P.

I have to be honest and say I haven't found it easy to set up the pension. However when I ultimately phoned Smart Pension and spoke to Maria, she was incredibly helpful, answered my questions very clearly, and walked me through the remaining steps I needed to take. Wish I'd spoken to her a bit earlier!

t. K.

Smart Pension Advisor Support is so helpful (particularly Justine and Maria!). Very easy platform to use, and if we ever have any issues these are sorted out very quickly and professionally - we use several pension providers for our clients and Smart Pension is by far the best in our experience!

J. M.

We have been customers of Smart Pensions for a few years now, both for our own business and as advisers for client businesses, and if I ever have a query, not only are they quick to answer, but they are always very knowledgeable about whatever I may need to know. We can't fault them, and will be happy to continue with them for many years to come. Further to my previous post, many thanks in particular to Atlanta, she was very helpful, and prompt in her response, in my most recent query. Again, today, a big thank you to Kim, she was very helpful in sorting out my query, quickly and efficiently. And once again, thank you kindly to Natasha for all your help today, you make everything very straightforward.

M. W.

Great service, I got all my questions answered quickly, everything I needed to do was shown to me in a step by step fashion, all doubts were clarified. It's hard to imagine what a better service would look like. I'm very satisfied with contact with the company. I was dealing with Cathy all the way and I'd like to thank her here publicly for the help. Thank you again!

D. M.

They made it so easy for me. I am a new business owner as was miss informed but the pensions regulator on what I needed to do. These guys were quick to respond, explained things really easily and are very good value to the employer. I would definitely use them again and recommend them to all my friends. April was exceptionally helpful.

N. L.

I have dealt with Smart Pensions on more than one occasion and from the very beginning, my experience has been very positive. Instructions are clear and when I did hit problems the support has been prompt and very helpful. I must thank Jessica Budge specifically as her ongoing help, support and guidance has been second to none...What a GREAT person to have in customer care....Thank You!

D. C.

Great system, totally free. We are a small company and were looking for a company to help with Smart Pensions. I was able to set-up the system, calculate the weekly contributions for our hourly staff. So no costly accountant fees. Smart Pension creates a file which I just send weekly to our payroll provider, its as easy as that! Had one query and was able to speak to team at Smart Pension (Maxine) who solved my query in minutes.

S. R.

I felt i should leave a review as the customer service at smart pension has been fantastic guiding us as a small independent business through the whole pension process. I personally want to thank Jess at smart pension for helping us resolve an issue also. Only think to be aware of is that currently on the "to do list" it can show postponement letters as all sent out for all staff even if you have only sent one. This can cause an issue if you do not realise and may cost you later. I'm sure smart pension will rectify their system if they are hot on their systems as there customer service.

C. P.

I had a minor issue regarding set up; when I contacted Smart pension's business support team where I spoke to a very polite team member. Lloyd was able to resolve my issue with in minutes and the whole set up experience was easy and straight forward. Thanks Lloyd for you help today.

C. G.

Maria at Smart Pension made the process of signing up for a new account with my new company so easy. She activated everything instantly and converted my account to adviser status to make it easier for me to administer both of my companies under one account. I'm glad I reached out instead of trying to do it myself!

W. R.

I experienced a problem uploading a contributions file & kept getting errors. Really helpful member of staff was able to look at our account & give me an explanation about the issue. Great customer service, keep up the excellent work Cathy Isaacs!

S. H.

Quite a few teething problems whilst trying to get my Sage payroll program to match up to Smart Pensions, but help service was excellent and can't thank Lotti enough. She was so patient with me and sorted out all the problems one by one. I have used Nest and the customer service is not half as good, so definitely recommend Smart Pensions for setting up your company pension scheme as you will need the support as there are so many small things that need to be set up correctly.

r. b.

Although it took some time for a reply, I cannot fault the service provided by the help line/ Chatbox at Smart pensions - they are very knowledgeable and will stick at it until you have a response. well done the team at SP and Heidi who assisted me today.

J. S.

I operate around 40 payrolls and having struggled for a twelve month with pension. I gained a new client who was already with Smart Pension a scheme I hadn't used before. The help I have had has been absolutely outstanding. The guidance and step by step guide from Teresa with e-mails and phone calls, her patience and willingness to resolve issues we incurred resulted in a successful setup. If I was allowed to recommend I wouldn't have any hesitation in saying SMART PENSION and I hope that in the future I will be dealing much more with them. Many Thanks.

K. D.

Smart Pension has been a good choice for us. It is easy to set up and use, the system walks the user through the process, but what has really set it apart is the customer service. I had occasion to ask for help today and I received prompt, knowledgeable and patient help. Thank you John!

j. m.

I had a question this morning and even though it took a while Kim was very patient, very helpful and very pleasant. The standard of customer support is very high and I want to thank Kim for her expertise. it was a pleasure to speak with someone who cared about their customers. I would recommend Smart Pensions to everyone.

A.

I had a problem that turned out to be an IT issue. It was sorted very quickly, and Natasha kept me informed of their progress and let me know when it was fixed so I could upload my file.

R. H.

What a pleasure this company is. We have one employee but Smart Pension made it very easy to set up and understand. When I had a panic attack over sorting out the Pension Tax Return, they soothed my worries away with an online chat which was quick and professional. Highly Recommend

K. P.

I cannot thank Niki enough for guiding me through this process. I didn't have the first clue about setting up a workplace pension scheme. Niki was very patient, explained pensions jargon and and talked me through step by step exactly what I had to do on the website. Thanks to Niki we now have our pensions scheme running. I feel very reassured that she is at the end of the telephone should we need further advice or guidance. The Smart Pension scheme is so simple to run as well. A very happy customer!

N. M.

Alanta was super helpful and patient in helping me to set up our Smart Pension account - both very much appreciated!

A. A.

I'm an advisor with a few clients using Smart Pension. The support staff are fantastic both on the phone & webchat when there are difficulties uploading files. The scheme setup itself is easy, as are the on-going tasks. Depending on what payroll software is being used, it can be a virtually seamless experience! Would definitely recommend, particularily when using something like Brightpay which integrates. Most of my payrolls are ran using Payroll Manager which sadly lacks the integration (but is of no fault of Smart Pension).

N. M.

I have found Smart Pension Staff, Maria Markwick very professional and she has helped me today to set up my Advisory platform form within minutes, and take all my stress away. Very delegate and efficient pension handling team. Defiantly recommended to others.

T. N.

I had to call Smart today to resolve an upload issue on a clients new account and Matt was very helpful in helping me resolve these. Whenever I have to call the SMART help desk it is always good to be answered quickly by a person who can help and not an automated system.

G. S.

Amazing customer service, I was hand held every step of the way at sorting out one of my employee's I had submitted wrongly. Romiley was by far the nicest person I have ever had to deal with via on-line support, and I have dealt with quite a few good ones. But this was above and beyond. I can thoroughly recommend Smart Pension to any new employer who finds it all a bit daunting. I think it is a great government initiative, getting everybody into a secure pension scheme. Thanks again Romiley you are outstanding.

P. C.

After a bit of research we decided to use Smart pension. Setting it up was easy and the step by step guides are easy to follow making sure you have completed all steps required to set up and run a pension. . Uploading files is easy and if you do have any problems the telephone staff are excellent and really helpful. I really cant think of one negative thing about the process. I would recommend them for any business.

T. H.

Jenny Roberts has been beyond helpful. Her patience with me and a heavily back dated tricky client was second to none. I experienced multiple complications and issues and she was utterly fantastic. Brilliant knowledge and superb customer service. Highly recommended.

N. F.

We have been using SmartPension for only a few months, but the system works well and their service is excellent. We are a small charity and as CEO I had no prior experience or expertise in auto enrolment, but their checklist system supported by really good telephone helpline got us through it remarkably easily - all at reasonable cost. Recommended!

S. H. A.

I spoke to NIKI who works in Smart pension . she explained everything clearly to me, walked me through step by step on all the features etc and helped us to sort all the miss we had been through. NIKI took the time to explain everything in an efficient way .She was very patient and considered to our situation. The Saudi health Office Would recommend strongly this company to anyone looking to set their employees up for an auto enrollment.

R. L.

This has been a new experience for me, and now all is well. I am so grateful for the undying patience of the team at Smart Pension. Perhaps I have spoken to most of the team, the ladies were always so,so helpful and Matt too. Thank you so much. I am a very old OAP, but I still have some marbles!

o. d.

Left my previous company and was, as a result, locked out of my account! Emily helped me get transfer forms sorted, changed my email address and gave me a clear view of my accounts. Excellent service.

S. R.

As an employer with Smart Pension running our staff pensions I've always found them an excellent company to work with, they always promptly resolve of any queries or issues and they make a mundane task less painful and very cost effective.

K. C.

My experience of using Smart Pension is first class. The LiveChat facility makes queries so convenient to resolve. I have had occasion to use it twice recently and the operatives, Michelle and Callum, hand-held me through what I need to do.

A. K.

I've been using smart pensions for just a few weeks, as you can guess I have had more than a hiccups Georgia Stewart has been amazing. No matter how many times I have rang or emailed for help Georgia has always been polite, friendly and so helpful. Thank you Georgia for all your help and keeping your cool with me 😊

B. L.

Had a rocky road to start with as our payroll software was not altogether compatible with Smart Pension. However, on Smart Pension website, the information that I obtained there were the clues that gave me the knowledge to change the information to make the software compatible, which our payroll software company was unable to do. Very pleased to be working with Smart Pension. They remind us every time letters have to be sent out to new employees or when there is anything that we have to react to. Great company. Smart choice. I had a number of issues to sort out which were not Smart Pensions fault but I had a lady called Sussanah help me to get my Pension account back on track. Not only did she sort out all my queries, which were varied and major, she also went the extra mile to get my payroll software compatible with Smart Pensions by phoning our payroll software company and advised me what to do next. I am soooo pleased that we chose Smart Pension as our Pension provider and find all the staff very helpful, knowledgeable and friendly.

J. T.

I have been working with Smart Pensions for 6 months now and they have been extremely helpful via phone or messenger. Replies are more or less immediate and information provided is detailed and descriptive. Staff are very helpful and friendly, very attentive.

C. P.

I am so impressed and extremely grateful for the help and support I have received from smart pensions. I missed my staging date and need to back date payments. Niki from the late enrolment team help be through the process taking away all the stress I had been feeling! She talked me through every little detail and was extremely patient with me!! I could not recommend them more highly.

L. L.

Absolutely fantastic support. Highly recommended. I spoke with Cathy who patiently spent a couple of hours thoroughly going through everything with me. All concerns answered and explained in a clear and concise manner. I really can not thank you enough for your help and support.

C. W.

We had trouble uploading contribution summaries due to changes in dates of payments, Polly was patient and extremely helpful, she resolved all my issues, and made sure it was all correct moving forwards. Amazing service, thank you Polly

J. H.

Incredibly simple and effective way to set up Auto-Enrolment pensions for the 40+ employees of the business. This is a complex area that requires thought, due process and expertise - unfortunately, like most I guess, I'm not expert in the field of auto-enrolment and was grateful to have been recommended Smart Pension. They clearly understand the challenges facing owners and leaders of SME businesses and have, in my experience, created a process (platform?) that allows you to get compliant with a scheme that is backed up by one of the world's largest and most secure administrators in a matter of minutes. Everything is set up online for you, so I was very quickly able to complete the details using our accounts package and sign everyone up, in a safe/secure online environment, and it didn't cost the business a penny. Perfect. (They even set up some information leaflets and posters that were unique for our business that I've printed off for the noticeboards and had pinned up on the Monday morning - genius.) Once I'd searched for recommendations and gained confidence in Smart Pension the whole process from start to printing out business specific posters took me less than 2 hours and gives the team a cracking deal and plenty of flexibility and makes the business fully compliant. Very happy - highly recommended.

K. M.

Five star service, Cathy has been so patient and helpful with a long online chat, Smart Pension definitely earns top marks for service from their kind and knowledgeable staff. Many thanks, especially to Cathy.

D. V.

I have never had a bad experience with any of the staff who work at Smart, they always reply promptly. Zsuzsanna Lakatos in particular is an absolute star! I am always confident that I have complete support from Zsuzsanna. Whenever I have a query or need to check something she is always prompt and polite. Zsuzsanna has helped us a great deal since we have started working with Smart Pensions. - Thank you

J. K.

Definitely improved their service in terms of response times, clarity and help since I last used the chat a year or so ago!! Now very happy with the support I received this week to correct uploading errors.

N. J. P.

can honestly say from start to finish of my numerous phone calls to smart pension they were so very helpful especially April in the late processing team - she was amazing, so helpful even after my third call to her! We would definitely recommend the team. Thank you April.

V. B.

Had a great experience working with Smart Pension. Jess helped me very quick resolve the issues. Fantastic service. Thank you

R. D.

Natasha was excellent and sorted my problem quickly, efficiently and cautiously. I want to thank her for being so helpful. Smart Pensions - you have a good one there.

L. C.

Excellent customer service. I have used the Smart Pensions support many times and the staff have always managed to help me and sort everything out. I use the online help and it is excellent.

J. B.

I have had amazing support and understanding from both Bruno (yesterday) and Michelle (today). Michelle was very patient in dealing with me who unashamedly declares to be an IT User but not necessarily IT Intelligent! The whole process is so much clearer and not as daunting as initially assumed, thanks to Michelle allowing me to confirm each stage of learning - as we went along - so as not to get confused and explaining everything in detail. Nobody can go wrong when you get this great quality of amazing support that ultimately impacts on other people's money, which no one can afford to get wrong. Thank you both so much :) :)

J. S.

Smart Pension really has a great team, providing all-round help and support, not only through emails and telephone, but also online chat as well! It allows me to solve the problem all in one go. I am glad that we chose Smart Pension and would definitely recommend Smart Pension.

N. S.

I was rather anxious about the minefield that is auto-enrolment but Smart Pension were on hand to advise and talk me through the process to enable me to get to the point where i can now make my declaration of compliance many months earlier than i thought i would be able to. A special thanks to Lotty at Smart Pension who patiently took the time to walk me through the online process. I was assured by her obvious knowledge in the area of auto-enrolment and feel no anxiety now at all that i haven't followed the right process. I would highly recommend Smart Pension as a straightforward and low cost way to fulfil your auto-enrolment obligations.

S. M.

Choosing SMART for our Company Pension is still the best decision we have made. We have been using SMART since January, 2017 and have had a number of "bumps" along the way (Payroll Software) which, especially Lotty, have rectified quickly and easily. Most small businesses, ours included, have little or no experience in auto enrolment and Pension management so it is a relief knowing we have the support and expertise of a helpful and friendly team where no question is ridiculous and nothing is too much trouble. Highly recommend this provider!

C. C.

I would strongly recommend SMART, the have always been helpful and supportive. I had a query this morning and Cathy came back to me very quickly and resolved my issue which was great and very reassuring!

Z. I.

We have been with Smart Pensions for a few years now. I have had several issues over the years with our accounting software which does not integrate very well with some other platforms. When incidences have arisen, the individuals I have dealt with have always acted with sound knowledge & alacrity.

T. H.

The support from Smart Pension is invaluable, I do not know where we would be without it. All support has been given in a friendly and patient manner. Thank you all, I have no hesitation in awarding 5 stars!

A. M.

Excellent service at each stage from providing verbally and via email all the necessary information required to understand and to setup a new company pension scheme.

M. P.

Smart Pension have been amazing. As a newbie to administering a pension scheme I was nervous of making a mistake, however Lottie has guided me through the processes in a simple easy to understand way. Calls to the helpline are answered quickly. I wouldn't hesitate to recommend Smart Pension for a seamless pension scheme start up.

T. M.

We're only a small company with 15 employees and I am the only office staff so I'm Jack of all trades and master of non. Its a while since I've had to use Smart Pensions but Cathy gave clear info to help me update and enrol new employees. Its easy when you know how!

C. S.

I've just started using SMART as an employer and so far the experience has been excellent. I had a lot of questions and some slightly complicated setup requirements and I'm pleased to say that Niki at SMART was very patient and entirely professional in talking me through the complexities! Thank you Niki.

A. S.

Every issue I have with SMART or issues wit PAPDIS reports are quickly and efficiently dealt with. I would not hesitate to recommend this provider, in fact I already do. It is such a simple process, can highly recommend

L. M.

I believe that SMART Pension has the best platform for AE Pensions. It is simple to use and it it easy to track the work that has been completed and still to be completed. The help desk is amazing, they are contactable, by telephone, email and web chat and respond so very quickly. Following on, the staff are truly knowledgeable, patient and polite and this makes such a difference. We are Agents for our clients and we have no issue when it comes to handing over the reigns for uploads to our clients as the the portal is so simple to work - our clients are very impressed. Liam McCann Enrol My Staff

D. H.

Kim Webb was extremely helpful and patient to me today when I was setting up a new pension for an employee. She took the time to lead me through all the administration and made a daunting task much more manageable. Thank you so much

H. E.

Teresa at Smart Pensions is absolutely brilliant, pulls out all the stops to solve any problems, no hesitation in recommending Smart Pensions as an all round solution for Auto Enrollment. Do not hesitate to contact Teresa, if you are experiencing problems, she is so friendly, efficient and helpful. Would also like to thank Ceri, who also helped me with a personal visit when I had the initial problem with my software. Smart Pensions have got it right!

T. N.

Awesome work by the customer team, really short waiting time and resolution of my issue within the day. Additionally, a step by step explanation that could not have been easier to follow. Thanks Kim for your great work

C. M.

Platform seems well designed, especially once you become familiar with uploading contribution data. Easy for a novice like me to run a pension for our small business. When I have needed support on two occasions, the smart pension contact centre were very helpful to talk me through what to do or advise me on particular pension technical information. At this stage, I'm very satisfied.

O. B. A. L.

What a relief! Quick and easy to use. There's always someone there to support me if I need any advice. Lots of initial help with setting up the account. When we had an error in calculations, refund was processed in 1 working day! Highly recommended. I also have to mention a lady called Jess, who was an absolute trooper when it came to dealing with the errors we made.

K. L.

Fast, excellent and always very patiently helpful. I have had a number of issues with Pensions - from set up, re-enrolments and closing schemes and they are always able to help and advise. Thankyou

A. T.

Pretty good response time with Covid taken into account. Cathy provided assistance quickly and knew what was required to correct the system. Pleased with the help received today

T. R.

I've had a smart pension for a while now and intend to move my other pension over. I call up for advice and they were very helpful. All in all I would recommend this company. Keep up the good work Smart Pension LTD.

A. O.

Cannot recommend smart pension enough, made the whole process that seemed so daunting and complicated so simple and easy for us to complete and become compliant on our staging date. Big weight off our shoulders. Not only is the system very easy to use, the customer service and instant chat service was great! Thank you!

k.

Excellent customer service. Had a query that required urgent attention and I was put through to Kim at SmartPensions Who promised to give me a call back. I got a call back from Kim stating that the issue was completely resolved and I didn’t have to do anything from my end. I’m so so happy and relieved I highly recommend this company and Kim is an asset!

p. W.

Smart Pension as normal were excellent at resolving my problem. The team are the best for a person like myself with limited IT experience. Thank you again. Sandra J C Ely Ltd

J. B.

As the owner of a small business I had no previous experience of paying pension contributions. I chose Smart Pension because of the good online reviews and I am pleased I did. Their website is easy to use and their support team has been very helpful in explaining Auto-Enrolment to me.

T. P.

Amazing help from Karen and Jennifer, pretty much all day online help with my pension account, extremely patient and helpful. I am not a person the give very easy 5 stars but they deserve it.!

V. J.

After feeling quite deflated from speaking with a couple of the team that were unable to help at the beginning. I felt rescued when I received a call from Alanta, explaining she is my dedicated support contact. We discussed the difficulties one of my clients was facing and the task ahead to unravel the tangled web of missed contributions etc. seemed impossible. However, she immediately took the reins and spent time to highlight the areas which needed rectifying. We are still in the midst of resolving the issues but she has the made this mammoth task so much easier to deal with. I cannot thank you enough. Viv Jones - BrightSide

N. J.

Last year I had numerous issues in getting my payroll software to connect with Smart Pension ,and after spending 3-4 days trying to sort it out with help from Smart Pension and payroll I gave up and opted out. After receiving a reminder that my direct debit was about to expire I decided to give it another go. With numerous questions and problems, I was helped by Lotty and at long last everything is sorted out.

J. C.

Niiki for Mayoress!! I was really confused by certain aspects of the pension process and I spoke to Niiki who was really brilliant. Knowledgeable, patient with a wonderful telephone manner. I'm delighted we choose Smart for our pension enrollment and I can relax with it all now knowing that it's sorted. Thanks again.

T. S.

I was in a mess, the previous Pension provider was as usefull as a chocolate fireguard. I couldn't even pass security to access my own account. Smart Pension have sorted things in a professional and very patient manner. I really can't fault their support team. Megan, Maureen, Teresa, Justin and Naomi have been absolutely wonderful and Bret of course who was my first and thankfully persistant contact. What a load has been taken off me. All reports easy to upload and clear to understand. I recommend Smart Pension whole heartedly without hesitation.

B. G.

I have nothing but praise and positive words to say about Smart Pension. The help and assistance I have receieved from Zsuzsanna has been outstanding! If there was an option for 6 stars, I would give it!

A. T.

I recently started working in a new role, which necessitated the employer enrolling me in the pension scheme. For personal reasons I did not wish to be in the scheme and the people at Smart Pension were very helpful in enabling me to cancel my membership and receive back the few contributions that had been taken in the intervening period between starting working and withdrawal from the scheme. Certainly can’t fault them for good communication and helpful friendly people.

B. S.

We are a small business and the auto enrolment for pensions has been a headache, but Smart Pensions have helped set up our company and guided me through the whole process, they're very attentive and helpful, they respond to any issues immediately and go, in my opinion above and beyond to help the user. This is a brilliant pension scheme and I would recommend them to any business!

L. E.

I am new to smart pension and is afraid I might mess up. However, James is prompt and very patient in answering my questions. He's very professional and provided me correct solutions to my problem. Keep it up.

b. c.

working full time and a part time job was with two pension company but the part time job came to an end so need to transfer funds to my main Pension and Smart Pension was a great help in making this happen. Thank you Smart Pension

C. M.

Smart Pension website so easy to navigate, but then I had a brilliant person, Elaine Phillips, teaching me & guiding me through all my errors. She was so patient & never once made me feel like a numpty. A true ambassador for Smart Pension. Thank you Elaine.

A. L. L.

I can honestly say that April from the Support team is a superstar!! She was very helpful and patient even though over a two day period I rang her about ten times. With Aprils guidance our pension scheme is now up and running smoothly.... Thank you

J. S.

Excellent choice for our SME with just under 50 employees. Step by step setup was very easy to follow. Website is well designed with intuitive navigation. Uploading payroll files is really straightforward and takes only few minutes. Overall extremely happy with the service provided and I highly recommend it.

S. L.

Have been having trouble uploading pension contributions for months, with some being captured, some not. I sat on the online chat to Natasha who walked me through every step and finally got me up to speed.

A. C.

As a small employer, who completes payroll in-house using the HMRC website, we were recommended to use SMART Pensions as our preferred Workplace Pension Provider. We were nervous about the situation, the website in hindsight is very simple to use, and the traffic light job lists are very helpful. When we were in need of additional help we called the company telephone (speaking to a girl called Jessica) and found the service excellent.

R. W.

I am absolutely delighted with Smart Pension. Their website is outstanding, so easy to use and their customer service is friendly and very knowledgable. Zsuzsanna could not have been more helpful.

s. H.

Only used Smart Pension Help line for the first time today, but I cannot fault the service!! I spoke with two different operatives and both were most courteous and helpful and solved my problems quickly and efficiently.

N. F.

Fantastic experience and great support from Zsuzsanna. Who was very patient with me and walked through the whole enrolment process. Would highly recommend as the product is very user friendly and the support staff are superb.

G. B.

After having not the best experience with other pension providers I have to say that SP team is just excellent! Elaine is extremely patient and knowledgeable, I always wonder how quickly she is able to fix my mistakes and help me, I'm so grateful she is there!

P. P.

As a small employer this pension change takes a bit of time to gasp. I had a query and called Smart Pensions and within a short time got through to a member of staff (Jess) who listened to my query and talked my through the process of completing the month's pension contribution. Full mark to Jess. I also got a step-by-step guide by email on how to complete next months return. Top mark and Thank you.

F. T.

The support team worker was absolutely brilliant. She was incredibly patient and went through all the different aspects of the issues that I had. I can't praise her enough. Thank you

C.

The overall experience I've had with SmartPension so far is mixed Pros - It's free for employers. - When managing to get in touch with a member of staff they are friendly and do their best to be helpful and efficient. Cons - It is very difficult to get in touch with anyone even during their stated office hours as the phone wasn't answered after trying many times over several hours, there is just a recorded message directing you to leave a voicemail with your number for a returned call which is quite inconvenient for a busy small business owner. There was also no response from their livechat feature on their website. - The website is quite outdated and awkward/ difficult to use. - It isn't easily compatible with the payroll software I use (Freeagent).

c. p.

Alanta is a very patient and understanding employee with Smart Pensions, she took the time and effort this morning to sort out the mistakes I had made on my client's accounts and explained how to look out for anything in the future. Hats off to a very caring professional

H. R.

Smart Pensions were very efficient in dealing with a complicated issue and were responsive and helpful.

j. d.

Niki hand held me through the process with patience and respect the whole way through. I'm so glad I went with SMART pension to help me fulfil my duties. I would highly recommend SMART pension for any employer, especially small businesses people like me.

M. F.

The online support is great and always helpful, but the site it's not super user friendly. If everything is ok with your Papdis file it's great, but once there are some errors, then to find it and rectify it takes much longer than it should.

R. U.

Excellent service. After our own uploaded CSV files had been causing problems I finally got thru' to the 'Late Stagers' support assistant 'April' - she's in the late payment department which also covers issues causing upload error messages. She was wonderful. Took us thru' the whole thing, staff member by staff member - now all up to date and perfect. And we know the exact issues with the files moving forward. She was fantastic. Thank you, April! Best wishes, Rosland.

S.

Great service from start to finish, from enrolling my client company through to opting members out , Alanta was fantastic throughout, guiding me through the process, and remaining patient despite the numerous delays in my replying due to my own workload. Couldn't ask for a better customer service,

A. T.

Fabulous Customer Service - April was helpful, friendly and always able to solve the hundreds of questions that I had when setting up our Auto-enrolment Scheme. A rarity today - a company with genuine, reliable and accessible Customer Services! Thank you.

C. P. (.

Had some questions about re-enrollment. Used the online chat, which said it could be up to a couple of hours, it was replied to within minutes and answered my questions quickly and professionally! Cheers Cathy.

G. C.

Elaine Phillips was so helpful today! I was a bit daunted about handling my Pension Scheme at first but Elaine took me through the whole process and online portal. She answered all my annoying questions and explained everything so clearly. Thank you!

R. C.

This has been an admin chore that I have put off and put off...until today. The system is super simple, pretty intuitive to use and the help I received from Jenny today was simply first rate - probably the best over-the-phone customer service I have ever had - thank you, Jenny, you were brilliant!

I. G.

I have found the Smart Pension programme very easy to use but when a problem does arise, they are so helpful. I would have no problem recommending them. Very pleased I found them. Harry Isaacs The Isaacs Glass Company Limited

J. B.

I spoke with Cathy at Smart Pensions this morning, she gave me some great advice which really helped me resolve my problem. She could not have been more helpful.

J. B.

Cathy was very helpful dealing with my queries. There were quite a few problems to rectify and Cathy remained helpful and polite throughout the lengthy online chat. Thank you very much.

D. K.

Excellent customer service received from Smart Pension from the start of scheme registration and right through the autoenrolment process. Highly recommended. Jenny in particular provided outstanding customer services throughout all my queries.

R. T.

Found the help from Atlanta at Smart Pensions very helpful and useful. She guided me through quite a confusing situation and at last I can make some sense of it!!! Would definitely recommend speaking to her.

L. B.

I had spent ages trying to figure out issues with contributions and uploading files from my payroll software. Then I tried the online help and I was helped fully, professionally and quickly to an understanding of the system and a resolution of my problems, A very positive experience.

S. B.

Jill Bates - The Screeners Limited. After having initial teething problems with my downloads, I was sending regular emails to April on the late processing team and then spoke to her on the phone a few times. She knew exactly what my problems were and how to resolve them. Do not hesitate to contact them if you are experiencing problems, they are friendly, efficient and helpful. Thank you for your patience April, you have been an absolute gem.

K. C.

Zsuzsanna couldn't have been more helpful. I explained the issues that I had and what was required, Zsuzsanna quickly established the best way to rectify, her responses were prompt and I felt in very capable hands....what star she is, a credit to Smart Pensions. Alanta has been very helpful and prompt in sorting out my query. Thank you

E. K.

Meghan is simply brilliant - it's Friday afternoon and she just coped - lat day of payroll year and she just put it right for me. Not the first time Smart Pension has rescued me!! Many thanks. (From Carol the payroll clerk.)

C. K.

Always polite and happy to help, I am a nightmare I know as I am not computer literate and it usually takes a while for the penny to drop in what I am supposed to be doing! Thank you for your patience and understanding. Alanta assisted me yesterday ad Elaine assisted me today, both brilliant. You have such a good team. Thank you.

J. H.

The best thing about Smart Pensions is that it's free for employers. Had lots of teething problems and miss informed at start of process. Web site could be improved and made easier to use - things are hidden and you need to use F5 to up date to get forms and information!

A. M.

Whenever we've encountered technical issues or questions, we've always been able to use the online chat function or call them directly. Each time they have always been very helpful and knowledgeable, always happy to assist in resolving our issue.

w. j.

Having been with Smart Pension since 2017 we encountered an problem a couple of months ago of which i contacted Smart and was assisted by a very helpful lady by the name of Nikki she talked me through all i needed to know and was at the end of the phone whenever i needed her, great support and would not hesitate to recommend them.

J. B.

I recently had a query about my pension and spoke with Kim in the Direct Employee Support Team. Kim answered all of my questions in a professional manner and was able to put my mind at rest. Extremely happy with the service offered, thanks Kim.

S. G.

Just finalised the setup of our pension scheme through Smart Pension. Due to late staging our company's circumstances was complicated and this was a daunting task for me to tackle. Choosing Smart Pensions (and dealing with their special Late Staging Team) made the whole thing childs play. They simplified everything, their special dedicated team was on hand every step of the way, happy to take my numerous phone calls and promptly reply to emails. The online portal is really easy to use and understand with very little jargon and best of all - when you phone you dont have to deal with an automated system - you get to talk to an actual person. Could not be any happier. Would HIGHLY recommend them. Excellent from the start.

A. G.

Just been on the telephone with Victoria, she answered my queries with professionalism,speed & a good sense of humour, which in my case was well needed as Id forgot nearly everything to sign on & access my account...thanks for your help

B. J.

i have just been on the phone to a very capable, friendly and efficient operator named april. she has a lot of patience!! this whole scheme has been a nightmare for such a small company but now i have april as a contact i will have no hesitation in contacting her again (if she will spare me more of her precious time) if i were able to give her 10 stars i would!

D. H.

Unfortunately left on hold for an hour and 20 minutes on the Advisors helpline and am still waiting for their callback. PAPDIS files need to be manually amended and uploaded if clents use XERO, Kashflow or QuickBooks which is quite time consuming if clients have weekly payroll. Works well with BrightPay but not so good with Moneysoft where, again you have to re-write the PAPDIS files

M. R.

Very good Company, they have an app easy to use and make changes. I had to switch as I have a new employer but otherwise I wouldn't have switched. Thank you for everything.

N. T.

Alanta got straight back to me, even though it was a busy period, answered my immediate question about charges and then pointed me to the section where I could find my detailed billing information. With that in front of me it took five minutes to find the error (on my part, I hasten to add). A perfect example of how to deal with a customer query!

j. s.

Cathy was attended my query promptly and with consideration, as I am a new employee with St Kitts. Thank you Cathy, we need more customer service like yours. Joanne

M. G.

Had issues with submitting monthly return after changing a weekly employee to a monthly employee. Cathy was amazing! Patient and competent and sorted my problem in minutes! Thank you!

D. D.

The chat works really well, my query was answered efficiently, slight delay, but easier than over the phone as I could get on with other things whilst waiting. I was also given the information on how to check on the portal in future.

S. J.

Absolutely brilliant, I love this company. They are so patient to try and help you all the way through. I asked some stupid questions and they calmly walk you through everything you need to know. I cannot speak more highly for this type of service. Again Absolutely brilliant customer service. Whoever I speak too, always have first class knowledge. Need more staff like this in every company.

J. Y.

I had a problem with some uploads - Natasha was able to help via the live chat. Very easily & speedily dealt with - well done & thanks.

C. H.

Have been struggling along for the last few months as we were badly advised by a pension setup company. Jenny at Smart Pensions has been wonderful, swooping in and melting all the problems away with nothing being too much trouble!

N. M.

I have found Smart Pension Staff, Maria Markwick very professional and she has helped me today to set up my Advisory platform form within minutes, and take all my stress away. Very delegate and efficient pension handling team. Defiantly recommended to others.

s. H.

Only used Smart Pension Help line for the first time today, but I cannot fault the service!! I spoke with two different operatives and both were most courteous and helpful and solved my problems quickly and efficiently.

R. W.

I am absolutely delighted with Smart Pension. Their website is outstanding, so easy to use and their customer service is friendly and very knowledgable. Zsuzsanna could not have been more helpful.

M. C.

I had a query about employee entitlement. It was dealt with very promptly and clearly.

J. M.

We have been customers of Smart Pensions for a few years now, both for our own business and as advisers for client businesses, and if I ever have a query, not only are they quick to answer, but they are always very knowledgeable about …

S. R.

A very professional and helpful service, thank you Jennifer.

C. N.

Jess was very clear and gave me precise indication on how to log back into my account as I was not able to log in after changing my login first time.

A. L.

Very impressed with the helpful and knowledge help I had today on 'chat' thank you

E. H.

First class service, always there and happy to help, staff skilled and patient. Website easy uploading files reasonable. very happy with Smart pension and recommend it to all SME's

N. F.

We have been using SmartPension for only a few months, but the system works well and their service is excellent. We are a small charity and as CEO I had no prior experience or expertise in auto enrolment, but their checklist system …

d. w.

Excellent service and very helpful. I couldn't get into my account as I had left my previous employer and was never given a login. Answered some security questions and was sent instructions by email of how to access my account. All sorted out now. Very helpful pleasant man of whom nothing was too much trouble.

V. J.

I spoke with Kimberly and she was so helpful and extremely patient with me. There were quite a few issues cropping up and she handled it all in a very polite and friendly manner. Very grateful for her help!!

A. G.

Just had a query with the website when uploading our consributions and it was dealt with by Georgia she was really helpful and quickly resolved my issue. I highly recomend Smart pension for all their services always happy to assist you and support you. Thank you Georgia

S. S.

I never write reviews but I feel I must write one for Smart Pension and the wonderful people they have answering queries on the end of the phone. Our pension scheme started October 2017 since then I have had on a few occasions had to ring them with problems and I must say there is nothing too much trouble for them they are a credit to your company.

D. H.

Niki was lovely and walked me through everything step by step. Considering it is a new thing for many employers it can be quite nerve-wracking and it is important to get it right. I was able to ring back several times throughout the day and speak to the same person which is so refreshing!

C. A.

Alanta was top class in the swap over to smart, without her assistance and pleasant manner on the end of the phone, I dont know where I would be at this time. Nothing was ever to much trouble for her, every email I sent, she replied or called straight away. (and I sent alot believe me) Going forward I know if any issues pop up I wont hesitatae to call Atlanta. If you are looking at using smart in the future , dont delay it's so easy...Thanks again Laura

D. W.

Very pleased with smart pensions. Setting up to start was so easy and simple. The site is easy to use once you know what is wanted. I am so pleased I picked smart pensions for my company pension. Would recommend anyone to use this company.

p. D.

The transition to Auto Enrolment for a number of my clients could have been difficult but the people at SMART are friendly and helpful, and together with the software they have created, have made this a relatively easy process. It is a pleasure working with the people of this organisation.

L. J. L.

I have found that all the persons I have spoken from my initial contact are patient, understanding and helpful. No problem was too small to render assistance. If anyone promise to send an email or call back they always follow through. I appreciate the team.

m. h.

Had excellent advice off a lady named Zsuzsanna about the auto enrolment . I have emailed her a number of times and she has answered my queries straight away. Well done Zsuzsanna for your excellent service for Smart pension From Wendy ( wage clerk )

G. P.

Like many of these reviews, we worked with a Nicki who helped in resolving some of Padua file challenges. Smart Pension, she is a huge asset to your organisation. Friendly, patient and professional, Niki used simple terms and clearly explained everything to us enabling us to understand and move forward with our pension contributions.

S. G.

The most amazing company ever. Everyone I have spoken to there have been extremely helpful and have always answered my questions and put me at ease with all my problems. They are beyond amazing. Do not hesitate to call them asap!

L. G.

Greta idea having an account manager to be able to contact with queries. Much much better than your online chat which i find a waste of time. My account manager Alanta Arnold is very helpful!. Thanks Alanta - great knowing your there for my queries.

J. G.

A sticky problem with an employee's access to her account has now been sorted out through the chat with Bruno Rodrigues, and her phoning the help line to finish off. With thanks for the rapid response.

D. C.

I called up with some problems I was having and had it all explained to me patiently and calmly making the process pleasant and easy. One of the very best customer service experiences I have ever had, Thank you Niki.

J. L.

Smart Pension, have an easy to use platform, plus always help in a swift and polite manner when ever I have a question. Totally recommend Smart Pension for any company looking for an auto-enrolment scheme.

C. S.

As a small business the thought of a workplace pension frightened the life out of me. Thanks to the very helpful and patient Niki everything is now up to date. I would definately recommend using this service. Thank you Niki.

M. S.

I am a senior partner of the Accounting Firm , practising from the City of London. Works Place Pension Regulation is a very hard nut crack, when you haven't read enough, but believe you me! SMART PENSION is an wonderful organisation and all its team members/advisers are brilliantly helpful and will show sympathetic attitude to your concern about the Works Place Pension, whatever it may be, an adviser will be at your hand to give you help you need complete the tasks. I am not writing essay in here, on the contrary I am writing from the core of heart the type of help and attention I have been receiving from some of the wonderful persons like Ms Lynda, Ms Katherine, Ms Noami and others. SMART PENSION LIMITED is truly the best people, you will find to put your mind at rest. JUST TRY & TALK TO THEM to believe me what I commented about SMART PENSION.

C. C.

The team are always super knowledgeable and helpful. Nothing is too much trouble and they are very patient and thorough when taking me through the screens and the various options. Many thanks

T. G.

I had tried to get through on the phone today but it was very busy. I asked my question on the online chat and within 5 minutes my question was answered fully and all help granted by Jennifer! much appreciated, I can now carry on thank you

I. D.

Had a teething problem seeing my welcome letter as I use Edge and Joanna kept me informed via email until we recognised the issue - Very helpful and now logging on via Chrome so all sorted - very professional service.

a. a.

Jessica The support I received from you Jessica was second to none, your patience and understanding in dealing with the problem I had at this end was brilliant. Thank You for being their I wish more Companies had the Customer Care you have given .

J. F.

Dealt with Kerry having picked up an Employer's query having never used Smart before - She very quickly and clearly showed me the ropes and we managed to get the issue sorted in a morning!

G. M.

Found the Customer Services very helpful indeed with a couple of complex enquiries. Heidi Moore was the main contact and she was very helpful and efficient each time we spoke.

E. H.

The 'chat' option is fantastic, every time ive contacted Smart Pension, not only has my question been answered, but its been explained in full. Very good service.

a. e.

I am just after a long chat with Cathy and she helped and taught me so much. She had great patience with me and answered all my questions. Thanks gain Cathy

E. K.

Great product for clients and to manage as Adviser. Customer service and Support services is also excellent with friendly and helpful staff. Keep it up and tank you.

e. c.

I had problems with uploading contributions for a new client and Cathy took a lot of time and patience to help resolve the problem. Excellent customer service. Thank you

V. B.

We have recently changed our pension provider to Smart - the process was much easier than I was anticipating, and they have been extremely helpful.

E. M.

Alanta helped me with my complicated query of an existing pension scheme being ran via the live chat. She took on board my questions and answered accordingly. Recommended.

K. R.

I have received an excellent support from Dorina today. As I've been new to smart pension Dorina has been very patient with me and helpful. Thank you! :)

C. W.

Tremendous service today from Jenny, she is superb, a real asset to the organisation. Can't rate her highly enough. She was knowledgable, patient and helpful. Hope she answers the phone next time I need help.

M. P.

I had a query about what to do on Smart Pension following the resignation of an employee. A prompt and clear explanation was received and the matter resolved.

D. M.

The Smart Pensions support team were very helpful in solving a problem, and patient enough to explain why the system had identified an error in circumstances that were not apparent, which may help to avoid a similar issue arising again.

L. N.

Just helpful , even when I was in the wrong you all directed me with the correct information and most important with the professionalism that need to be acknowledged. Thank you for the entire team who assist me in resolving my late pension scheme contrbuitions. Thanks to you. Keep up the good work. Len K N Ronsaen LKNR Constrcution Consultancy Ltd.

A. O.

Smart have been incredibly supportive providing wonderful help and advice while I take our scheme through it's first Re-Enrolment Scheme - never getting frustrated at the number of potentially silly questions that I have asked!

F. D.

Cathy from the Direct Employer Support Team is an exemplar of excellent customer service and clear helpful advice. Well done Smart Pensions Ltd

A. A.

I made an error with my Contribution Submission, which meant that an Employee was making a Voluntary Contribution ... and Bruno was able to sort this out for me and apply for a refund. Very professional and knows his "stuff"! Thanks Bruno

G. M.

SMART Pensions have been incredibly helpful with the whole process, nothing was too much trouble and also they are easy to get through to on the telephone. First Class well done

C. M.

The autoenrolment process seems overly complicated, but Smart Pensions breaks it down in to easy steps. They are very responsive and helpful on the chat feature. Thank you for your help.

A. G.

Smart Pension is by far the best AE pension scheme I have used. The customer support is absolutely fantastic and the software is easy to use.

K. S.

As an advisor, we wanted to work with a company, that was forward thinking and supported us and our clients. Smart Pensions had ticked all the boxes and I am one of the few privileged, to have not only personal support and a team we can count on Shah K Lotus Benefit Consultants Ltd

K. K.

Although initially sceptical about webchat, I was very impressed with the concise and informative response to my query from Jennifer. Very happy with the service provided and would recommend it.

P. D.

The Pensions' Regulator's terminology surrounding re-declaration is confusing. My on-line chat with Smart Pension Ltd resolved this is minutes. Thank you Polly!

J. S.

Transfering my Client to Smart pensions has been very simple and easy, Maria has helped all the way.

J. M.

I had a query on whether it was worth an employee reenrolling or staying with current arrangement. Totally profressional and patient despite me asking some basic questions. Excellent service.

e. j.

Smart pension handles a transfer to a different provider with ease and professional attitude....tks

B. H.

I felt the website was easy to use but had a problem i need to get sorted. Call on a few occasions over a couple of days and always got good support to guide me through how to fix my problem.

N.

Can't praise the service enough! Was helped by Nicki who was extremely patient, courteous and knowledgeable. The whole process was stress-free with her 1st class assistance! Thanks Neil

J. J.

I have been really stressing myself out over pensions and dates but only had to make a phone call and spoke to a lovely helpful lady called Jenny,she really helped me out.I then had to make another call and spoke to another lovely helpful lady called kim ,i got everything sorted with these ladies and can now give a sigh of relief.Thankyou so much.

V. M.

Smart Pension responds to my requests quickly and solves any problems or requests I have. Everyone that I have worked with has been great!

E. S.

Jennifer was extremely helpful with my queries of which there were several due to my serious illness over the past 20 months which has led to financial concerns regarding my pension.You have reassured me. Thank you

p. d.

I have been working with Smart Pensions for some time now and I can honestly say they are always very helpful and professional.

B. D.

Excellent, easy to use.Very helpful and informed staff especially Alanta invaluable.

P. O.

The team at Smart Pension are absolutely superb. The service is top notch and nothing is too much trouble for them. I cannot recommend them highly enough.

J. T.

i found myself what seemed a massive problem and called smart pension. they were brilliant, patient and talked me thru step by step. they are without doubt fantastic!!

A. E.

Had a chat with Jennifer today from the Smart pension. She was very precise and answered all my queries. Thank you Jennifer!

A. B.

Thank you Cathy & Jess for your help today, I was very unsure of how to resolve the issue I had, its good to know that I have such good customer support at Smart Pension,

J. B.

Quick response. Helpful human! I did get some automated suggestions but Cathy solved my question quickly and easily. No scripted conversation which was a nice change in Live Chats

R. A.

Very positive experience whilst using the online chat. Helped me to transfer an old pension into my account.

A. B.

I have just worked with Kerry for over an hour. Her knowledge and patience was incredible and I cant thank her enough for talking me through again and again and again!!! Thanks Kerry - you hold LEGEND STATUS in my eyes!

M. K.

Fairly easy to get hold of to discuss any questions, queries or issues, normally answer the phone on 1st ring but if not, always call back if you leave a message. Zsuzsanna there is particularly helpful, informative and pleasant to deal with.

D. C.

I experienced my first dealings with them today via a lady called Joanna. Joanna was able to answer all my queries and was extremely helpful I was very happy with the responses and can recommend this Company to others.

E. M.

Real issues between our payroll provider and Smart Pension. Smart Pension were patient enough to go through everything until it was sorted

N. M.

Was in complete panic mode with this new to me requirement and was saved by April who helped me all the way to the end. Tremendous customer service, completely took the pain away - very obvious that staff are very well trained and familiar with the product they are supporting.

M. S.

Lynda is brilliant - a great advert for Smart pensions - so helpful and patient - all my clients will be coming to Smart Pensions - thank you Mike Sullivan Accountants

R. C.

I just wanted to commend Cathy for her prompt advice in resolving an issue that I encountered when processing the data for this month. Many thanks!

C. N.

Jess was very clear and gave me precise indication on how to log back into my account as I was not able to log in after changing my login first time.

A. C.

I needed help with my first contribution and used the chat. Cathy was very efficient and sorted it all out in no time.

m.

Jennifer was extremely helpful with my pension enquiry. Took time to answer my many questions. Great customer service, thank you.

g. r.

From the very beginning my experience with Smart Pensions has been very positive. Instruction asre clear and when I did hit problems the support has been prompt and very helpful

Y. W.

Smart Pension makes it so easy to set up and manage the company Pension. The service is the best! I feel so lucky that we choose Smart Pension for our Company. Thanks!!!

D. J.

Fast and easy to use, very good value for money for SMEs. Uploading the documents took some time but everything got sorted out before the deadlines!

D. W.

As usual brilliant help and advice from knowledgeable people that takes away the need for me to be a pension scheme expert. Well done Cathy and Matthew.

G. C.

Very Helpful Support in setting up and ongoing Auto-Enrolment duties. Many thanks to Alanta from customer services.

E. C.

Very helpful and website is very user friendly. Would recommend using them if you are looking for a good support network and if you are new to pensions as they will answer your query properly.

A. D.

After looking around I settled on SMART PENSION because their staff are so friendly and helpful. The system is pretty easy to use too, far easier to understand than some I looked at.

S. A.

Maria Markwick has always been extremely competent and helpful whenever I have had a Smart Pension query. Absolutely 5*

C. C.

Easy to check up on your pension

J. E.

Was dreading setting up our pension for our employees chose Smart Pension because its cheaper than Nest and looked less complicated, set up of the account no problem, then got confused called Smart Pension Support spoke to a very welcoming and happy person called John he was so welcoming that he put me at ease immediately and slowly and very professionally explained the process in very simple terms, I forgot my stress and after 5 minutes I understood it, not as complicated as first thought, thank you Smart Pension, thank you John.

B. E.

How can you give 5 stars for a pension when its only been going 2 years, or joined only 3 months ago. Surely you wait until the end before scoring.

c. R.

The step by step process was beneficial and easy to use and when I encountered queries the telephone support staff were prompt and an excellent help. They are certainly geared up to help small business manage themselves through this procedure.

D. M.

As an employer, while the company is not intrinsically supportive of Xero, the support staff, and support waiting times are some of the best I have seen.

D. B.

Lovely office site, moving soon though...

L. W.

Have made transferring my pension easy, thank you so much for your help and prompt replies!

T. S.

I had a big problem that I just couldn't work out how to fix. It took a while explaining but together we fixed the problem and I can sleep tonight. Thanks Bruno

S. C.

Initially took a bit of help to set up our pension scheme, but the online help is amazing and had me sorted straight away, any issues I've had have been resolved immediately, the easiest, most cost effective way for a small business like ours to comply with auto enrolment, recommended by my accountant, smart pension is a very professional and easy way to handle pensions.

R. S.

straightforward and professional, SMART pension speak in layman terms and really help sorting out problems as they occur. I would recommend SMART as a pension provider

L. L.

Smart Pensions are always so patient and eventually I can correct or alter my updates. Thank you so much

T. W.

1st time submitting, Natasha was very patient and explained clearly. Got sorted, thank you very much

J. H.

Spoke with Cathy today. She was extremely helpful and resolved my issue immediately. Thank you Cathy - you're a star !

N. B.

Fast to answer the phone, Friendly and professional, extremely helpful. I have every confidence in their knowledge to resolve my task. Amazing customer service. Thank you

A. F.

Very pleased to have come across Smart Pensions. Free, easy to set up and very supportive. Ideal for a very small business with only a few employees. Recommended.

P. S.

Very efficient and helpful when dealing with my queries as I am not IT Savvy. Thanks Justin Rodriguez of Smart Pension advisor, you are a star and a scholar!

S. W.

Nicky walked me through the pensions process brilliantly. I am so grateful to Smart pension, life is difficult enough in business but this was a doddle, many thanks

C. L. H.

I have had difficulties trying to upload some documents. I was set to change provider but the person I spoke to was so helpful and patient, I am perfectly happy to stay.

J. B.

Really pleased with the tech support from Alanta. I was really confused as to why the file upload wasn't working but using the online chat with alanta ensured the issue was resolved promptly.

V. R.

Needed assistance on how to make submissions and other related help Extremely patient, great help and patience to make sure I got everything correct (this over a chat ) must say felt very comfortable and happy at the end

C. M.

I had an issue with an upload, and Kim was polite and helpful. I am grateful for her help in resolving the issue.

K. E.

Super helpful and lovely Matt. Thank you for assisting in fixing several issues. You were very informative and acted immediately to the help I needed. 5*

m. f.

User interface is easy enough to use, however some of the processes require a fiddle to make work. The employers support line is appalling and totally unresponsive. Poorer than an electric company or tax office.

A. P.

I have called them 4 times in less than 24 hours for help, they have all been so patient with me and could not have been friendlier. Absolutely excellent service.

L. A.

Thanks to Jessica and Zsuzsanna for helping me through the process of setting up the scheme. Prompt and detailed responses to my emailed queries alleviated the stress immensely :)

T. K.

Smart pension - easy to use interface! Friendly advisers - always willing to help and advise. Very happy with this service, will recommend!

W.

Handled my phone call most professionally. This resolved the matter.

D. P.

Had an issue with an error. Spoke with Jess and she sorted the problem out within minutes. Great service.

E. H.

Alanta was amazing, got back to me straight away and resolved my issue immediately. Great job, thank you smart pension.

R. B.

Excellent, simple to use, makes use of latest secure technology and backed up by a very friendly and helpful staff! Also integrates with most Payroll Softwares :-)

A. C.

Great company to deal with. Spoke with Lotty today regarding some queries I had and Lotty was incredibly helpful. My queries was answered immediately. All the team are very helpful and very professional

A. P.

Excellent customer support. Even though very busy still went through everything and helped to solve the issues.

A. H.

Staff (Germaine in particular) have been very patient and helpful during all our set up discussions, and very patient with a novice.

R. B.

As a new business I cannot fault the support I have received. I have been guided through the whole process and feel comfortable with meeting my obligations. Thank you

D. C.

Really helpful customer service - they are good at picking up and make it easy to naviagate around the site and fufil all of my employer obligations - I forget on a monthly basis and they always show patience

L. C.

Very helpful, very patient and helped me resolve my issue quickly. Thank you Frank you were brilliant

S. D.

Help team were extremely helpful / patient and understanding Spoke to Niki who was excellent This is new to lot of us so knowing if I get stuck I can ask for help is wonderful

B. M.

The chat facility was very helpful when I was struggling to log in. The person I spoke to was able to help me out immediately.

M. G.

I spoke with Jess today, she helped me upload my pensions to the site.. I was impress with the help I received from her. Thank you very much Jess

T. B.

Great live chat service on their website. I got all the information I needed with quick and useful responses from their customer service team.

N. S.

Very prompt and efficient handling, even during pandemic lock-down times. Very satisfied!

P. P.

I need to give Nicky a huge thank you for helping me through everything. She completely understood my needs and helped me step by step. Many thanks Nicky

F. T.

As a new user, was very impressed with telephone and email support given. Quick response times and patience second to none.

E. D.

Cathy was most helpful with a query I had and explained things in a concise, and easy to understand way, thanks Cathy, your help was much appreciated :)

D. J.

Struggling to setup a pension, spoke to the support team and was all up, running and sorted within 15 mins!! Fantastic Service!

R. D.

Always very courteous and helpful, cant fault the service received at all and an extra special thanks to Polly for her online assistance.

N. H.

Matt was very helpful when I had trouble logging in. His service was speedy and to the 'T' Thanks Smart Pensions!

g. m.

great service very pleased

D. W.

Excellent help today from Niki! I had been ignoring the fact I was in a mess with this pension but she helped me sort it out! thank you so much Val

J. G.

I spoke with Natasha this Morning to sort out an employee/employer issue which was resolved very quickly. Thank you for your help.

P. A.

Very well done to Natasha for your polite and friendly service I received today, it was much appreciated.

S. M.

Great service for my small business, I am glad we are using Smart Pensions, have been very helpful over the phone, very good staff, Thanks

T. F.

Rang the company and it seems there was a problem with the online chat and was being replied to. Spoke to one of the girls and she was very helpful and problem has been sorted. Ma

D. D.

Have to say the staff so far have been very helpful with the process in setting up my company pension ,with there guidance and advice to hand it has made a daunting task quite straight forward.

b. c.

Really helpful service today. Quick to respond, patient and solved my issue within 3 replies. Thanks Jennifer.

A. V.

Absolutely amazing help centre especially Kimberly, she was able to help and assist immediately knowing the answers to my bizarre requests. Brilliant :)

t. o.

Great service from Callum. Highly recommend this company. Nothing too much trouble to deal with in a professional manner.

A. M.

Dealt with my transfer quickly and professionally Polly was very helpful, thank you

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