Reviews of Horwood Homewares Ltd - Stellar, Judge Kitchenware. (Furniture Store) in Bristol (Somerset).

Horwood Homewares Ltd - Stellar, Judge Kitchenware

219 Reviews

204 Comments

Furniture store

Kitchen supply store

Avonmouth Way, Avonmouth, Bristol BS11 9HX, United Kingdom

Description

Information of Horwood Homewares Ltd - Stellar, Judge Kitchenware, Furniture store in Bristol (Somerset)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Horwood Homewares Ltd - Stellar, Judge Kitchenware

Reviews of Horwood Homewares Ltd - Stellar, Judge Kitchenware

J. D.

I bought my set of saucepans about 10 years ago after a recommendation and the fact that they offer such a good guarantee, but over the past few years the non-stick surface had started to deteriorate. I emailed the company and had a very quick response from Louis. After sending a few images as requested I received a replacement set! I'm absolutely delighted with the service I received and can't thank Louis enough for the prompt, professional way that my concern was dealt with. Can't recommend this company enough and will certainly be buying from them again.

D. W.

I bought a 3 set of Stellar 7000 Draining pans about 15yrs ago to use on an induction cooker. Over the years of constant use and dishwasher cleaning the rivets holding the lid and pan handles started to erode causing the handles to wobble. I contacted Horwood with a short note and a few pics and video clips. The following day Louis replied asking a couple of questions. These I answered. Louis said that some improvements had been made to the pans and that this shouldn't happen again .He also said my replacements would be sent out. Before lunch the following day my new pans were delivered. Wonderful to see that Horwood honour a "Lifetime guarantee" and are truly a professional company. Highly recommend.

R. B.

10/10 for Customer Service! A small issue with a corkscrew was resolved speedily and efficiently (even when I couldn't remember where I'd bought it, nor where the receipt went) by replacing the entire item. The Stella range is well-engineered and my partner and I cannot speak too highly of it.Thanks!

M. E.

Excellent customer service! I bought a set of pans over ten years ago. The rivets on the handles corroded (possibly from dishwasher cleaning). I responded to another review warning of this issue - not seeking any response from Horwood. They contacted me, asked for details and replaced the set of pans. The new ones have better rivets and I am assured that they are dishwasher safe (though I hand wash my pans now). Not only are my Stellar pans excellent but the customer service goes above and beyond. A rare but wonderful thing to experience in these troubled times. SJE, North Yorkshire

D. N.

The service I have received from this company has been nothing short of first class. When everyone else is using the pandemic as a reason to give poor service, Horwood have been superb. Louis was super fast in getting back to me and my query was resolved very quickly indeed. I will definitely be using you again in the near future and will recommend to everyone. My best customer service experience in years!!

L. P.

Superb customer service - contacted the customer services team with an issue regarding a four year old pan and less than 72 hours later received a replacement under the lifetime warranty. Fantastic performance by Louis and the team, thanks! :)

R. F.

Received a Judge ice cream maker and ice cream scoop as a birthday present. Once opened the machine appeared to be damaged , so I contacted Horwood Homewares Ltd. I have received such excellent service from this company , they replaced the items immediately , no quibble , and I am more than pleased. It is such a joy to get such prompt and quality service . I would recommend this company and would certainly use them again. Well done.!

I. V.

From start to finish my experience was first class. Horwood representative Louis was extremely helpful and courteous so much so that as before I had this problem with a Stellar product I will return to buying this excellent brand. The "aftercare " is exemplary

W. D.

Had my judge pan a good few years. I was mortified when my handle came off. Judge sent me a handle but I explained it had broken at the weld. They immediately with no fuss agreed to send me a replacement,this is an exceptional service I will never buy another manufacturer of kitchenware...judge every time ..thank you

R. M.

Exceptional service. Our ten year old Stellar teapot began to leak at the spout, and when Horwood were told about it they asked for a photo of it, and then sent a brand new replacement by return of post. I cannot rate this service as highly as I would like, 10 stars out of 5 would be more honest.

R. B.

Fabulous customer service from Louis and Rachel of Horwood Homewares. Both were empathetic, proactive in resolving my issue and made it very easy for the customer. I will be using Horwood again as they offer great support for their products. Thank you Louis and Rachel.

J. B.

Whatever you are paying Louis is definitely not enough! What a star! I’ve just received exemplary customer service from him in regards to problems I had with two non-stick Stellar Rocktanium frying pans. He responded promptly to my initial email, and after requesting a few bits of information and photographs, I got a very detailed response with lots of helpful information and two replacement frying pans delivered almost immediately. This sounds really odd but it was almost a pleasure having this problem and getting it dealt with! We need more people like Louis in the world.

J. B.

Louis has been brilliant in response to my asking for help with my Stellar saute pan. The reply was prompt, polite and efficient with promise of replacement when stocks are in. Such lovely service is rare and it's wonderful to see that it still exists. Thank you Louis (and Horwood.)

C. T.

I can't speak more highly of their customer service and helpfulness. Louis was incredibly quick to help me purchase an item of theirs for a wedding present when my US credit card was having troubles completing a transaction on their site. Within a day of emailing their support address, they provided me with a custom checkout and shipped the product the next day.

B. C.

Had a set of Stellar Rocktanium pans which degraded very quickly. Contacted Stellar and have received excellent service under the guarantee. Pans replaced within 48hrs of contact. Excellent customer service. Thank you.

B. R.

My Stellar bread knife broke in two over Christmas and I emailed Horwood to ask about the lifetime guarantee. Rachel and Anne quickly responded and Rachel confirmed a replacement would be sent with 7 working days. I received it within a week. If only every business was this pleasant to deal with!

F. G.

Amazing customer service! A small part on my Stellar juicer and even though the product was out of warranty they simply popped the required replacement parts in the post. I wish more companies were this good to deal with! Bravo!

P. H.

Had a problem with one of the products. Rachel was really helpful and took me through the process of solving it. Having managed a customer service team in the past, the best recommendation I can give is to say I would have been exceptionally pleased to have had her on my service team back then. Thank you for your help it was much appreciated.

D. R.

We had an issue with one of our saucepans and I contacted Horwood because the pan in question was over a year old. I received a very prompt response with an apology and the young lady I was dealing with has arranged for us to receive a replacement lid. The whole process was handled professionally and in very good time. I am and have been very impressed with the level of customer service provided by Rachel.

T. W.

I have had a Horwood steamer for many years and virtually use it everyday. In November the handle broke off the lid, which meant it was virtually impossible to use the steamer without getting burnt. I emailed them and they said when they got new stock in they would send me one. I had a bit of a wait, but then all of sudden the other day I received a new lid in the post. Many thanks to Rachel for sorting this out for me. Brilliant customer service. I must add that my two children also have one of these steamers. They are brilliant.

T. F.

A fault appeared in one of our Stellar saucepans after some years of use and I reported it. The company responded within a few days as stated on their website. Communication was very good and shortly afterwards I received a replacement. I was very pleasantly surprised that the 'lifetime guarantee' stamped on the bottom of the pan was genuine and not just marketing hype. Customer service as it should be.

S. D.

I contacted customer service for advice about a problem with the non stick coating on my milk pan. Rachel replied very quickly saying that as soon as they were able to despatch products she would send me a replacement! Of course I didn’t expect to receive anything until we were out of lockdown, but lo and behold a few days later I received a new milk pan! All this would have been excellent customer service in normal times, but during lockdown it is absolutely amazing!!! Many thanks to you all!

N. S.

One of our beloved Stellar pan lid handles became loose. I contacted Horwood as the pans had a lifetime guarantee. Rachel responded very promptly and I received the most professional and quick service. It was second to none. A replacement pan lid was received in less than a week. Thank you.

J. C.

We contacted Horwood when the handle came off one of our much loved pans after a mere 21 years! Rachel was very helpful and was able to send us a replacement promptly. Quality products and great customer care.

M. R.

Stellar pans lifetime guarantee really means what it says. I always buy Stellar. They are good solid pans and food cooks very well in them. Recently, after years of use, one of my pans developed a faulty base. I contacted Horwood and they replaced it immediately. There are excellent products with excellent service.

S. F.

I purchased a Stellar cutlery set which I love but had an issue with some forks. What excellent customer service, nothing was too much trouble. The team replied quickly to all my queries and the issue was also resolved very quickly and beyond my expectations. A great company with a quality product. I wouldn't hesitate to use them again or recommend them.

W. E.

I bought a set of Stella Rocktanium pans a couple of years ago and noticed recently that the coating inside the smaller pan was starting to peel. The store I bought them from had closed down, so I emailed Horwood direct. Received a response within a couple of days and after sending photos I had a lovely email from Louis who, without any hesitation or further questionning said he would send a replacement. Pan delivered this afternoon, unexpectedly swift given Covid and Christmas post. What refreshingly excellent customer service - over and above expectations but much appreciated. No hesitation in giving five stars all round.

S.

Emailed Horwood to ask their advice about a discoloured pan lid from my Stellar set. I received a reply the morning after asking for my address in order for them to send me a new one. This is the best customer service I have ever received. Excellent products and excellent customer service.

S. G. S.

I had a great experience with this company. My stick blender stopped working unexpectedly and I contacted their customer service, receiving a response in only one day. Once I'd sent my receipt and a photograph, the very next day they emailed to say that a brand new product would be sent my way and I received it a few days later. They were helpful and efficient in dealing with my claim and I very much appreciated that!

H. H.

Bought a Stellar 6000 sauté pan from Amazon 4 years ago and it rapidly became a real favourite. Unfortunately in the last couple of weeks it began to show signs of damage so I contacted customer services, who, within 24 hours, had contacted me and offered a replacement. Amazing service. Will recommend Horwood to anyone I know who needs kitchen equipment.

L. J.

I have been a little disappointed with some of my Stellar cookware lately. I contacted Rachel in their Customer Services and explained I was not happy with the grey coloured non-stick. I had a frying pan and a baking tray that both looked worn and were not very non-stick any more. Horwood had my items collected and they looked at them. Despite advising me that I had overheated the frying pan, which I still dispute, they have agreed to replace both items for me, under their lifetime warranty. I have had other Stellar products that have fallen a bit short of my expectations too but am particularly happy with my stainless steel saucepans that have given no trouble at all. I am very pleased with the outcome of my claim and hope that the new, replacement non-stick pans last better than the old ones did.

R. M.

We recently had a problem with a frying pan we purchased (3 years ago) as part of a complete set for use on an Induction Hob. After we wrote to Horwood , we received a call back from customer services to say that a replacement item would be sent within 7 days. We are delighted with the overall quality of our Horwood pans and were especially impressed with the support we received from customer services. We can't speak highly enough about the way this company values and looks after its customers. Mr.& Mrs R.Martin

J. C.

Our roughly 10 year old Stellar kettle started leaking where the spout joined the kettle body. I was unable to find the receipt, but I contacted Customer Services at Horwood, and sent them photos (to identify exact model), and a short video to illustrate the problem. A couple of days later, a brand new kettle arrived Brilliant customer service - thank you very much.

G. M. G.

I would like to commend Horwood Homewares on their excellent customer service. I purchased a set of Judge saucepans about six years ago. Recently I dropped a lid & broke the knob. I emailed their customer service and received a replacement knob free of charge within a week. Then unfortunately a couple of weeks later, the knob on another lid broke - probably just wear and tear this time as it is the most used one! Anyway customer service responded promptly & I received another knob and two spares again within a week of my request. I can't compliment them highly enough. Definitely an excellent customer experience.

O. L.

great service... helped me out with a broken part, would reccomend.

R. M.

Had a problem with a Stellar beech knife block after many years of use, so contacted Horwood customer services. The issue was dealt with by Rachel in a very efficient, friendly and prompt manner. A few days later I received a replacement which now has pride of place in our kitchen. Thank you and Top Marks for Horwood and, in particular, for Rachel. Roger McDonald.

J. K.

Excellent Customer Service My Judge pans are really good and I particularly like the strainer on the side of the lid. They work well on my induction hob and continue looking good after 5 years. I was disappointed when the smallest pan developed a slight leak and I reported this by email. The response from Judge was rapid and very positive. Everyone was very helpful and polite. A new pan is now on the way. Thank you to Rachel and Anne at Customer Services.

P. C.

Excellent customer service from Rachel. Contacted her regarding a kettle we have had for many years. The problem was dealt with in a professional prompt manner in a very quick time. So pleased with our new kettle which arrived very quickly and is already in use.

N. C.

I bought a set of saucepans from Debenham s and there was a wrong saucepan and too many kids. They were unable to help but Horwood were excellent. The staff on the telephone could not have been more helpful and duets me to correct department. Replacement was sent within 7 days with no quibble. Brilliant customer service and the saucepans are excellent. Well done.

A. R.

Our superior six month old Swiss roll tin developed a crack in the non stick coating. We had been very strict never using any metal utensils or knives on it. I contacted customer services and they generously honoured the guarantee and sent out a replacement. I would seek out and pay extra for their products as they are great quality (usually) and the guarantee is much more than advertising rhetoric.

P. G.

We have used 'Stellar' pots and pans for over forty years now, and have always been impressed with their quality but recently we had a problem with one item and to resolve the glitch we contacted their Customer Services dept. I am sending this review to say how impressed we have been with the courteous and friendly help we have received from Anne and Rachel in that department resulting in all our concerns being resolved. It is so reassuring to be able to deal with a company of such integrity

B. P.

I had a problem with a Stellar kettle about a year after purchase, with the kettle constantly switching off immediately after switching on. I phoned customer services and spoke to Anne and Rachel, and even though I had lost my receipt, they recognised the age of the kettle and immediately sent me a replacement. Customer service and telephone manner from this company are excellent. Highly recommended.

L. G.

Brilliant customer service once again. No quibble over the replacement of my 7 year old frying pan with impaired non-stick coating as a good will gesture, even though it wasn't a warranty issue. A faulty milkpan in the same range was replaced last year without hesitation. The team are polite, knowledgeable and efficient. A pleasure to use the pans and have such reliable after sales service.

C. S.

After many long years of loving my Stellar pan set they began to corrode. I sent pictures to customer services thinking their lifetime guarantee was about to have some sort of loop hole.... but there wasn’t. They sent out a new set of pans on next day delivery!! For once.... the extra initial cost was worth it!!! Fabulous products & great customer service!

K. S.

During these very interesting times of this worldwide pandemic, it is wonderful to find so many things that give you pleasure; nature, environment, personal skills, family and how much we actually miss them. Additionally, there are other, unexpected things can provide you with a warm feeling of contentment. My father gave me my first set of Stellar saucepans some thirty years ago, which are currently ensconced with my estranged husband .... Therefore I had to find a replacement set - returning, with much excitement, back to Stellar . My saucepans sit tightly and tidily in my cupboard, like an architectural masterpiece, fitting into each other like a kid glove - and when I open the cupboard, when cooking or not, and just see them sitting there in their gleaming glory, it fills me with such happiness. The feelings of joy are still on-going, some five years later I take on board, dear reader, that I probably do need to get out a little bit more, but in this life, take your pleasures where you find them. William Morris would be proud 'have nothing in your house that you do not know to be useful or believe to be beautiful' - and my Stellar Saucepans are both useful and beautiful. Thank you

J. L.

Fantastic customer service. Replied to my email within the day and replaced my broken sabatier knife without any quibble. Can highly recommend this company and their team. Over the last 10 years I have no complaints whatsoever. Keep up the good work

J. K.

Had a Judge frying pan which must have had defective non-stick, as it started to peel off. Got in touch to see if it could be replaced under the guarantee and was assisted by Rachel, who was a pleasure to deal with and prompt to reply. She very kindly organised for a replacement to be sent out to me. Can't thank her or the company enough for this, very pleased. It's refreshing to get such good customer service! Thanks very much!

C. P.

We have a variety of Stellar & Judge items all of which we are extremely happy with. On that basis we purchased a Stellar copper can opener as it is well made, good looking and has the lifetime guarantee. We were very disappointed that the opener was not only very difficult to use leaving dangerous sharp edges but the lid falls into the food. Unusually I decided to send an email & photos expressing my frustration. I cannot praise Rachel and her team at Horwood enough for their prompt response and exceptional customer service. This may seem a trivial item to complain about in this day and age but this Company clearly value all their customers. I will confidently continue to purchase items from your Collections in the knowledge that quality and customers really matter to you all. Thankyou

A. L.

I have had a Stellar 6000 pan for a number of years, but I was having trouble latelywlately things not cooking properly. On closer inspection I could see that the metal plate on the bottom of the pan had warped and lifted. I couldn't remember where I had bought it, but when I searched on the model I saw that they have a lifetime guarantee. I emailed Horwood to ask if anything could be done and Rachel asked me to send photos of the pan. She then said that they would send out a replacement pan, but that there would be a delay because of Covid. It arrived this morning and I'm looking forward to using it for many years to come, they are such a versatile pan which can also go in the oven. Many thanks to Rachel who was so helpful, and to Horwood for honouring the Stellar guarantee.

P. L.

Many thanks to Horwood for their excellent and fast service. I phoned their customer service with a leaking kettle on Monday lunchtime. I have a replacement kettle delivered and in my hand by Wednesday lunchtime. Very fast response to my email too. Faultless, couldn't do better unless they'd made the tea as well!

D. P.

I've had the James Martin knife collection now about 3 years and they are fabulous. The end cap came off one of them a few days ago so I got in touch with Horwood. Within hours Rachel emailed me back and after sending my details she said she had arranged for a replacement to be delivered to me. Absolutely fantastic service. Well done to Rachel and her colleagues. Thank you.

R. P.

I had lost a Stellar Salisbury table knife. Had initial difficulty in getting contact details when I searched using the Stellar brand name. However, once I found that Horwood were the owners of the brand the replacement process was straight forward. I found Customer Services easy to deal with and very efficient.

D. C.

... had a defect with a sautee pan that I'd purchased as part of a set about 18 months ago... didnt have a proof of purchase receipt. The pan set was covered with a lifetime guarantee... I emailed Customer Services thinking that would be the end of me getting a replacement... not so. Within 24 hours I was called by 'Rachel' who, after receiving some images of the defect, sent out a brand new replacement... great service! I do a lot of cooking....The old cliche holds true: 'you get what you pay for'... and this is why:... a brand that goes the extra mile to keep its customers happy... thanks for helping me out Rachel!! Much appreciated...

D. i.

Customer service was excellent. Fast ,prompt and very helpful. It was a pleasure to deal with Louis. I wish that a lot more companies customer service worked as well as Horwood Homewares

W. H.

I have had a very good experience with Horwood customer services sent them a copy of my receipt for a faulty Kettle. The Kettle has been replaced in a very timely manner. Well done.

M. M.

I purchased a James Martin endorsed roasting tin around 2 months ago. After some uses, the pan's non-stick coating bubbled in a couple of places. I contacted customer service who replaced the item without quibble. The level of service and general approach was really great and to have a replacement item delivered by DPD within a couple of days of raising the issue was beyond my expectations. Well done!

M. J.

I bought a soft touch egg slicer about 4 months ago and had immediate problems with all the rubber feet falling off during washing. I wrote to Stellar who did a speedy job of replacing the whole slicer. Thanks Rachel, very happy customer again.

I. L.

Delighted with my new Soupmaker. 20 minutes and delicious soups made from scratch. An enquiry regarding warranty (just in case) was met with a next day response!, During a pandemic! I am well impressed.

L. C.

Incredibly impressed with the customer service experience with Horwood Homewares. Having rung them with an issue with a pan on Wednesday, I received a replacement pan this morning (Friday) . Polite,helpful - with genuine care for their customers. Other companies could learn a lot from them! Thank you again to Rachel at Horwood.

S. G.

I have a set of Stellar Pans, generally they are brilliant quality and have served our family well! I recently contacted customer services who dealt with my enquiry promptly with the utmost professionalism. I would definitely consider purchasing from then again.

S.

I have several Stellar saucepans and fry pans. They are all over 10 years old and never fail to perform. On this occasion the non-stick coating on a fry pan was starting to come off on a 6 year old pan. They come with a lifetime guarantee. I contacted Stellar who quickly arranged a replacement pan. They provided excellent customer service. Highly recommended.

C. H.

Rachel (customer service) from Horwood Homewares could not have been more helpful. If only other customer service teams were like the team from Horwoods Homewares. I am delighted with my Stellar saucepan and would use no other brand in my kitchen. The pans are extremely well made, robust and are long lasting.

N. C.

I have had a set of Stellar saucepans for a long time. 20 years or more. The handle on one became loose and finally came off. When looking for a new pan I noticed the lifetime warranty. I contacted Horwood and provided photos. It was replaced by return. Service cannot get any better than that.

E. D.

Customer Service rep Rachel was extremely helpful in honoring the lifetime guarantee on my pans and she had them replaced in no time at all. Thank you for such wonderful customer service and I am extremely happy with the quality of the replacements.

l. l.

Wonderful company to deal with and accommodating to the highest degree . Bought a stellar kettle 18 months ago, switch not staying down , still in warranty and replaced within the hour and to accommodate the style was sourced from Ireland. You cannot get any better than that Amazing customer service would never go past this company They deserve 10 stars

L. V.

Having enjoyed several years of good service from a collection of Judge 18/10 Stainless Steel Saucepans - Vista range, one of the handles became detached from the pan. On contact with one of the support agents, Rachael, I was truly amazed at the responsive nature and service provided. I was more than satisfied with the resolution to my issue and certainly would have no hesitation in recommending both the cookware and the quality of the aftercare service.

C. D.

I would like to thank Rachel for dealing with the issue I had with a pizza stone I had purchased. The stone cracked and broke on first use. I contacted the company and sent them a photo of the stone and a copy of the receipt. They quickly sent me a new stone with no quibble. Their customer service was prompt and courteous. Many thanks.

M. W.

Had a problem with a glass lid on a steamer that I have had a few years and can honestly say they are one of the best companies I have ever dealt with. Very quick responses to emails and so polite. Quality products with 1st class warranty, what more can you ask for, thank you.

M. H.

Cannot fault the customer service I have received from Horwood's, they are a pleasure to deal with. They sell fantastic cookware, when I broke the glass lid from my stockpot they got a replacement sorted out very quickly.

S. S.

Fantastic customer service from Horwood in Bristol. I had a problem with my Stellar scales so emailed customer service for help and they sent me a brand new set. Very polite and helpful emails and brilliant service. Well done Horwood! Thank you.

A. D.

I emailed the company after having problems with some stellar utensils which have a lifetime guarantee . I got a very prompt response from Rachel and within a very short time and a few emails I am very pleased to say I was sent replacement utensils . I have to say this was a super service . I have always liked stellar products and I enjoy using them. Thanks

J. G.

Really impressed by the prompt and efficient service I received from Rachel after contacting Stellar about a problem with my stir fry pan. Delighted to receive a replacement so quickly. Thank you.

W. A.

Brilliant customer service. My saute pan's teflon coating started to peel off in places so I contacted Rachel and in less than a week had a replacement pan delivered, no quibble, no stress. Thank you so much.

R. G.

We bought a set of Stellar cutlery only to lose a knife in the first week. We tried to locate a replacement on the internet without success so my wife rang Horwoods to see if they could help. A replacement knife was received 2 days later - brilliant customer service. I would add that their Stellar products are excellent having bought cutlery, saucepans and coffee jugs in the past.

n. j.

I experience a defective preserving pan, contacted Horwood Homewares who were quick to acknowledge the problem and a extremely efficient in arranging for a replacement pan to be sent out. Absolute delight to deal with their service demonstrates a continued commitment to quality and service.

E. K.

Bought set of Stellar pots and had problems with the handle fasteners. I contacted customer service and they (Rachel) sorted my complaint immediately. Excellent customer service which is somewhat rare these days.

k. w.

my wife sent an email to Horwoods around 3pm yesterday, with regards to a fault that had developed with a kettle. The kettle had been purchased approx 2 years ago. After sending photos to highlight the problem, we recieved a complete satisfactory response immediately. They have said they will replace it for us. The 1st email was dealt with by Anne and the 2nd email was dealt with by Rachel. The whole matter was resolved in under 24 hours. Cant thank them enough as we have never experienced such 5 star service before. Would we purchase any Horwood products again, well it goes without saying, its a definite yes for this company. thank you. I HAVE ADDED TO THIS REVIEW, JUST TO SAY THAT WE RECEIVED A REPLACEMENT KETTLE YESTERDAY. THAT MEANS THE WHOLE PROCESS TOOK 6 DAYS. HOW IS THAT FOR SERVICE. Thank you Horwoods. 👍😁

M. W.

Brilliant, no hassle, customer service. Their no quibble guarantee process was handled sympathetically and promptly. They went over and above my expectations.

D. L.

I had a problem with a set of saucepans that I had purchased about 6/7 years ago, as they came with a life time guarantee I contacted Horwoods and discussed the problem with them, without any delay they sent me a whole new set of pans, which I am delighted with. They are a first class company, and the customer services are second to none.. Well Done !!!!

J. T.

I felt the need to make contact when an item I'd purchased didn't last as I'd expected. Horwood responded the next day and said they'd sent me a replacement which was very generous and more than I expected. Great customer service and a company I shall happily buy from again.

N. L.

Bought stellar sabatier set of knives nearly ten yrs ago. Excellent cutting edge, easily sharpened, and look elegant. One blade snapped on a butternut squash recently. Horwood promptly replaced under a very hassle free lifetime guarantee. Excellent service.

k. w.

We bought a judge non-stick table grill and when we opened it up a rubber foot was missing. I emailed Judge and got a fast reply that one would be sent. It arrived promptly so very happy. Also impressed with the grill.

D. S.

Excellent service from Rachel in customer service. Had a problem with the handle attachment on a saucepan (set bought about 20 years ago, and still look good). After photo evidence, arranged a replacement. Can't fault the company.

C. R.

Bought an induction fry pan from a store in Aberdeen about 3 or 4 years ago noticed the non stick coating started to peel off emailed Horwoods and got an immediate response. Which was a nice surprise asked to send photos of damage to fry pan & they emailed back to say they would send out a new fry pan & were very sorry for an inconvenience. Very helpful & very speedy service. Highly recommend Horwoods 5 star service!

s. w.

What an amazing customer service!!! I am so pleased with the service I received , when I contacted them re a split in one of my pans. No quibbling, no waiting, straight back with a reply to send info , so a replacement could be sent out. Very impressive. So rare these days , to get this sort of service with no arguments. Well done stellar 😊And thank you

A. H.

Excellent in dealing with a problem I had with one of my Stella Pans. Amazing quick response and very professional. Extremely happy customer I have a new replacement pan on its way! Fabulous product and after service

m. t.

Having had an issue with a non stick pan, i was dealt with Rachel. She was courteous and professional to a tee. Great communications and Rachel going above and beyond meant i had the issue dealt with and a new pan out to me within 7 days.

J. M.

Speedy response to my email, no issues in wanting to sort out a replacement pan. Certainly would recommend purchasing a Stellar item and will do so again myself.

E.

Excellent products and outstanding customer service. The bakeware is heavy and of really good quality. A very small fault developed in a baking sheet that I purchased. It was replaced by the company immediately and without any quibbles.

S. S.

Have owned a 678 series pans since May 2017. It was my go to wok the whole time. It needs careful temp control to ensure long life. My one was replaced for depleted no stick coating on good will. Good honest company. Wish to upgrade to a 700 series later in the year.

T. H.

If I could give more than 5 stars, I would. What a refreshing change - genuine quality customer service at it's best ... and how it should be. No hanging on and no pressing this or that button and listening to piped music. You get straight through to a knowledgeable, professional and polite person. I got the genuine parts I needed promptly. Especial thanks to Rachel and Anne.

T. P.

Had some pans that fell apart after a few years so I contacted Horwood as they look after the guarantee. I got a reply within 24 hours and now replacement pans are being sent to me 48 hours later. Can't fault the service!

D. H.

We had a teapot 1.2 lts which developed a small leak at the base of the spout, i emailed horwood homewares {stellar} including a photo of the defect , four days later we received a replacement teapot ,yes 4 days, The service from Horwoods is the best i personally have ever experienced. Great service keep it up and thank you.

B. B.

I have had a set of Stella pans for well over 10 years , when 2 handles started wobbling I contacted customer service for advice and was advised that two new pans were being posted to me. Excellent customer service. Thank you.

M. K.

Up to now and reading the reviews, I have had excellent service, I bought a toaster for Housetons in Ayr, unfortunately they are closing and are not doing refunds or exchanges, my toaster did not work properly. I was told to get in touch with Harwood homewards, spoke to a really nice lady on the phone called Ann and she told me what to do. I am now waiting delivery of another toaster. Thank you so much Harwood Homewares. Margaret Knowles.

a. p.

I must say that the customer service from Horwood is second to non. We always buy from there brand as the back up and support is fantastic. I can’t praise them highly enough from a fantastic product line and awesome customer service. A very happy customer.

G. H.

Purchased 44pc Judge Bead cutlery set. So much easier to use and sharper knives than cheaper types. Very pleased with quality, great price and fast delivery. Would highly recommend.

E. A.

I had a faulty teapot with a damaged lid,which was under 25 year guarantee. RAchel dealt with my complaint very well and replaced the teapot. I am very pleased with how she dealt with my complaint. Elizabeth,Co. Derry.

A. J.

Rachel, who dealt with my case, was polite and helpful, resolving the problem through an e-mail exchange; great! The fact that Judge honoured a guarantee 15-20 years after it was given is most impressive. Tony.

D. J. G. (. G. P.

Ran into a problem with one of their pans. Rachel and the team had a replacement sent out of the next day after a couple of pictures. Couldn’t fault things. Excellent customer service

J. B.

I had an issue with a frying pan, contacted Stellar and it was replaced within a week, no problems, really glad I decided to pay the extra for this pan set. Thank you.

T. R.

Great company, Fantastic products. My correspondence with the customer service team has been second to none. A real pleasure dealing with these guys. Highly recommend to one and all. Thank you Again.

B. T.

I contacted Horwood, when one of our stellar pans bubbled and within a day of the complaint I had a response from Rachel. I am very happy with the promptness of their service. Thank you

K. B.

Had an issue with a knife from the Stellar range, contacted Horwood who asked for pictures to see the damage and then sent me a replacement which arrived within a week. Very good service indeed.

E. K.

Phenomenal service - quite the best I have received. I telephoned re faulty pan and a replacement received within four days. No quibble, no hassle. I still can't believe it.

S. K.

May I commend Louis for his faultless service, he left such a good impression that I have already recommended your company to friends and will certainly use you again in the future.

b. w.

I had reason recently to contact Horwood Homeware Ltd for advice on my cookware. I found the Customer Service Team to be exceptional in their helpfulness, promptness of response and advice. This is a company that listens to concerns and responds appropriately. Thank you

I.

Excellent after sales service. The blade on our chip cutter got damaged and a replacement was dispatched immediately and received in two days.

J. S.

We have been very pleased with our knives. I have to say the customer service that Horwood deliver is also outstanding. Will definitely buy from them again.

E. S.

Stellar has been very supportive, I am due to receive a new saucepan as a replacement of my almost 10 yrs old one which got damaged. Can't wait to receive it!

s. b.

The coating had started to come off of my stellar milk pan, after a phone call, and an email later, I was offered a brand new pan. Wonderful service! Thank you

L. M.

Excellent response - I had a defect on a frying pan after five years use. I got in touch and the pan was replaced with a new one fast and without fuss. Very happy, thank you

C. T.

I am very happy with the speed and way that my issue was handled! There was no sense that I was at fault, which was nice as this can sometimes be the case with other companies. From my initial email, I was just asked for a bit more information and then my issue was resolved, all within a matter of days. Thank you! :)

D. T.

I emailed to ask what could be done about a sauté pan which had lost its non stick coating on the sides of the pan. I was asked to send a photo of the damage to the pan, which I did. I was then asked to send a photo of the base of the pan, and this I did. I then received an email to say that the pan would be replaced free of charge. I was extremely pleased with the way the complaint was dealt with. Thank you very much.

L. B.

Rachel was an absolute pleasure to deal with. Stellar certainly standby their lifetime guarantee policy. The service provided was swift and extremely efficient.

K. T.

Great service! They honestly reply pretty fast, listen to you and even go an extra mile. I can only recommend. They are able to give you additional advice as well!

E.

Superb no quibble guarantee, replacement knife arrived within days. Very polite and helpful customer service department.

t. f.

Having contacted Horwood Homewares about a problem I had with an egg slicer they were very quick to reply and deal with the problem. First class service, thank you Rachel for all your help !!!

P. W.

I have had to use Horwood on a couple of occasions. I can honestly say that their customer service is second to none. The issue was resolved in a few days with constant progress updates. I will continue to use Horwood as often as I can. 10/10

m. m.

Small issue with some cutlery we purchased. Rachel responded and resolved straight away. First class customer service, I would highly recommend.

M. R.

Excellent service. Lifetime guarantee on diamond knife sharpener, worn out after 5yrs, was replaced without quibble! Thank you.

P. L.

Fantastic customer service!! I emailed with a query and received a replacement. No 3rd degree, just trust from Horwood. They are what customer service should be.

K. T.

customer service above and beyond. Great set of pans in first instance but had an issue that needed sorting and Rachel was brilliant with zero fuss. So happy

P. H.

I needed a replacement lid for a steamer that was dispatched within 24 hours. Excellent prompt service! Highly recommended.

K. H.

Emailed about a 4 year old faulty stellar frying pan. Resolved quickly and effortlessly so much help and couldn't do enough for me, well deserved 5 start rating

A. J.

Very pleased with the service, had issues with pan after two years of use. And had it sorted with no problem at all (which is very uncommon now) Now awaiting for new replacement. Thank you very much

A. a. J. B.

Replacement part for my Stellar teapot dealt with efficiently and received in 2 days. Great customer service.

p. r.

we were bought a set of knives as a present, when opened on christmas there was a knife short, contacted the mnufacturer they sent out a replacement good service from them

M. G.

My Judge chipper blade broke for second time I contacted customer service and repacment arrived in a few day's from Rachel Excellent service

B. G.

All my dealings with this company have been exemplary, from there representatives friendliness and efficiency right through to swift resolution of queries and fast delivery. I cannot praise them highly enough. Thank you once again.

j. j.

My flask stopper ceased to function properly and on contacting Horward and providing them with the receipt and details a new stopper was immediately dispatched. Very friendly and helpful.

O. P.

Excellent service offered when contacted regarding some faulty pans. Resolved in a few days, replacements on the way. Thank you - customer service as it should be.

A. C.

Thanks to Rachel for dealing with my complaint very quickly. I emailed Tuesday night and had a reply before 12 the next day. Altogether very happy with the service.

J. K.

I would like to say thank you for replacing some faulty knives. It is a pleasure to do business with an efficient and friendly company.

T. J.

First class service following a terminal issue with a garlic press. Warranty replacement received within days.

H. L.

Contacted customer services about the failure of the Teflon on one of my pans. The matter was resolved within 36 hours

R. G.

A very good service from Horwood. They honoured the guarantee on my frying pan. Just goes to show that ‘you get what you pay for’ thank you

O. G.

Although the handle on my lid of the classic range after 2 years the customer service I received from Rachel was excellent many thanks

f. g.

I am very impressed with the prompt and efficient service I received. The staff were courteous and helpful when I contacted Customer Service. Thank you for making this process so painless.

J. W.

Excellent customer service when emailing about a faulty pan. Was contacted almost immediately with an apology and arrangements for a replacement

C. M.

Had a problem with some very well used and loved pans with a lifetime guarantee and they sorted it quickly and easily. Would recommend

C. S.

Ended up with wrong item on order - my mistake. One mail sent and they sorted to the item I wanted. Can't fault that kind of customer service.

A. P.

Excellent customer service. Kept up to date, prompt response and no quibble or diversion from the product guarantee. Highly recommend.

J. C.

Called about my pan which had started to rust, they exchanged it no problem. Fantastic service.

S. M.

I have been very impressed with the helpful, courteous and trouble free service given to me following a problem with a pan. Wish more companies worked in the same way.

J. N.

Excellent service, reliable, quality products and first-rate customer service. After-market product support is the best I’ve experienced.

J. B.

Having rung customer services received help and advice and replacement part was forwarded promptly. It was a pleasure contacting them.

h. k.

Excellent, prompt response to query and equally speedy resolution. If only every business had such fantastic customer service.

M. J.

Great service, slight problem with item which was under guarantee, immediately replaced with no quibble. Many thanks Horwood

L.

Rachel at Horwood was excellent she could not have been more helpful, I would highly recommend buying horwood products.

M. C.

Really good products and first rate customer service - I will look at Stellar the next time I need anything in the kitchen

d. R.

Absolutely brilliant customer service. Within 2 days of emailing them everything was sorted. Amazing says it all really

P. D. L.

The jug of a filter coffee machine was dribbling when poured. They didn't have a replacement, so refunded the cost of the machine.

I. P.

When we had a problem it was very quickly sorted by Rachel. Full marks for their customer service.

s. d.

have had many stellar products all superb, have had one faulty item which was dealt with quickly , fantastic service

A.

Replaced my faulty item very promptly with no questions asked. Great service!

A. P. C.

Excellent customer service. Develop a fault with the pans and these where replaced with no qualms.😁👍

J. C.

Handle came of pans and a new set arrived in a few days. Brilliant service

S. S.

Very helpful and, true to lifetime guarantee - immediate replacement of corroded baking tray.

D. L.

First class customer service in response to my enquiry, no quibbles, very swift straight forward and professional reply

S. B.

Excellent customer services, will definitely recommend this company and use when wanting to make a purchase

b. W.

Excellent response to my problem with lifetime guarantee baking tray. Courteous and quick resolution.

M. M.

Customer service dealt very quickly with my query and resolved my issue

F. S.

A great old fashioned company very helpfull & 1 one of the best things is when you call theres no automated voice saying push button 1 etc

R. C.

Absolutely first class customer care, I can fully recommend these good people

j. h.

fantastic service, Rachel was very good. A big thank you.

J. B.

Found them very efficient excellent service very fast to respond with out any quibble first class service

D. G.

Fantastic prices, great quality and free delivery, whats not to like.

d. w.

Exceptional customer service. No quibble when things go wrong. Highly recommended.

s. m.

Excellent service quick response and replacement. Very impressed thank you sue devon

g. m.

Great timely efficient reply to my inquiry by Louis would recommend.

P. H.

Excellent customer service from Horwood, speedy communication and total satisfaction with their service.

M. M. D.

Very happy with recent experience and replacement product sent out in a matter of days

S. P.

have never received service like this before quick polite and just nice i wish more people were like this

K. C.

Great products and absolutely amazing customer service. Thank you Rachel for your assistance.

J. B.

Great place and offers good services. Very pleased how quick and nice the staff is. Recommend!

L. B.

very great customer service!!! very satisfied with their product too!

R. M.

Excellent, dealt with my query promptly, great customer service.

D. G.

Fast and efficient service for after product care and would recommend.

D. S.

Would 100% recommend. First rate customer service.

J. H.

Excellent service, can't fault this company or its products.

p. p.

Staff very polite and helpful like to use them again

P. B.

Dealt well with a product fault that developed two years after purchase

j. v.

Their service is very good. You will receive very good service!!😀😀

L. R.

Excellent service, fast & friendly & very helpful Thank you Rachel

K. C.

Excellent customer service.. quality products.

J. A.

Nice people doing great work and good fun

d. E.

Fantastic response. My issue was dealt with promptly and positively.

S. G.

Very helpful when a pan broke and replaced straight away.

n. j.

Very help and responsive customer service.

D. O.

Excellent service, buy with confidence.

V. B.

Excellent customer service!

A. H.

Great customer service

S. B.

Great customer service

M. P.

Great place to deliver to

L. E.

Excellent customer service

P. R.

Wonderful and prompt service

K. B.

Always helpful

P. D.

J. C.

S. W.

R. R.

J. A.

P. C.

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