Reviews of ScS Coventry. (Furniture Store) in Coventry (West Midlands).

ScS Coventry

282 Reviews

112 Comments

Furniture store

Sofa store

The Gallagher Retail Park, Stoney Stanton Rd, Coventry CV6 5QE

Description

Information of ScS Coventry, Furniture store in Coventry (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of ScS Coventry

Reviews of ScS Coventry

M. N.

Helen at ScS Coventry was lovely. We went in with just a small idea of what we wanted but after Helen walked us around and showed us all the options we soon decided what was best. Helen went through all the options, offered us coffee, answered all our questions and was very knowledgeable. I didn't feel pressured into anything which is always a bonus and felt very comfortable the whole time. We found our perfect sofa and we are excited to see it all set up in the living room ready for our 2 dogs to enjoy probably more than ourselves!! - Thank you so much for your help and time Helen, asset to the company for sure 😇

C. W.

Very helpful staff

M. J.

Excellent service

R. G.

Good

A. B.

Well looked after

D.

Great service

N. D.

Very helpful

R. H.

Great sofas

M. C.

Qualify furniture

L. G.

Nice shop and staff leave you to browse

J. E.

Nice friendly service.

s. c.

Bought my sofa from here 10 years ago and it’s still in good condition, I sold it. But I’ve just purchased another one from scs (just fancied a change) we love their furniture. And the staff go above and beyond to help you. Can’t fault SCS Thank you love my new sofas!!!

R. C.

A. T.

E. H.

Fantastic! Really desperate to get a sofa bed, been all over and nothing we could get any sooner than 3 weeks. Visited here and found 2, one was greatly reduced and fantastic quality! Staff are amazing! Nigel Speed looked after us, Thank you! 😊 the rest of the staff are lovely and so helpful. Side note...their Covid measures are also fantastic if you're nervous 👍 Highly Recommend!

M. J.

We ordered in August 2020 with the usual Bank Holiday offers placing a big order. I have to say with the covid situation they cannot be blamed and they even loaned us furniture as we were moving to a new house in November 2020 and we needed the furniture for our disabled parents. We had a partial delivery midway through. Although they were in communication to a certain point its now ceased. One of my parents have passed and it ls May 2021 and it irates me to see them advertising on TV when after 9 months we haven't a clue if we will get the rest of our order.

P. G.

I cannot convey how happy I am with the service I have received, from the moment I walked into the store until the minute the delivery guys left. I've had nothing but first class customer service. I was treated with respect and was made to feel very important as the choice of your new suite is a massive one and something you don't do very often. I ended up with exactly what I wanted and cannot thank the staff and rate them high enough, from the sales lady to the delivery boys, first-class, well done keep up the good work!

C. E.

Oh my...fabulous selection of nice sofa. My wife and I bought a 3 seater and large single. But what made it a blast was a salesman called Russell. Awesome dude! Answered all our questions, super polite and was an absolute delight to work with. I recommend this store for sofas and most importantly, ask for Russell. Photos when the sofas come in 3months

C. C.

We visited the Coventry store to have look for a new Sofa, we saw an extremely helpful gentleman called Simon. He talked us through our options and at no point did we feel pressured into making a purchase, he even advised we go away and think about it. We did just that and returned a week later and made our purchase. Thank you we can’t wait for our order to arrive.

C. P.

An excellent shopping experience...We came looking for a blue sofa and chair in a non leather covering, and found it at the Gallagher retail park store. Superb service with Chad taking us through the purchase, we bought our existing sofa from there too...so that's 2 out of 2 sofa buys from SCS...100% performance! 👌😎

N. F.

The salesman explained all about the sofa we were interested in without any pressure to buy we had been to other retailers but SCS was by far the best buying experience, we were offered tea or coffee before they even asked what we were interested in, upon entering the store the staff were pleasant and welcoming with a smile. Overall a genuine customer focused experience and worthy of recommending to friends and family

D. K.

Absolutely great service Russell helped us find the right sofa for us at a great price and it was delivered on time and with care would highly recommend shopping there would definitely shop there again.

S. Y.

I have just purchased a sofa from SCS and had a very good experience. On entering the shop I was informed by a member of staff how the 1 way system worked. It was very clearly marked and easy to follow. There was a hand sanitiser dispenser on the wall which I was politely asked to use. Steve the salesman introduced himself to my family from a safe distance and said please feel free to wander the store at your leisure but if you need any help please just ask. When we found the sofa we wanted Steve came straight to us and answered all our questions. We signed on the dotted line and the experience was a very pleasant. Steve was delightful, I took my elderly father with me as the sofa was for him and Steve was very conscious that my dad was ok & comfortable at all times. I’m very happy with my experience at SCS, it was very well organised, not to busy and very clean. I saw staff cleaning regularly while I was there. At this particular time this made me feel very relaxed and not at all worried especially having an elderly relative with me. Thankyou Steve & SCS

K. A.

Russ was brilliant and gave amazing customer service. Was truthful and advisable about all products we questioned! I had all 3 children with me oldest being 6, he was brilliant with him and welcomed him to test out the furniture like he wanted. He convinced a 5 year cover on our furniture in less than a minute! Brilliant customer service and a real credit to Coventry SCS store! Thank you very much.

L. A. S.

I have to say, that I had the most pleasant experience shopping at ScS in Coventry. I had spent the whole morning in Rugby at other Sofa stores, Sofology, DFS, Furniture Village etc in Rugby and much to my disappointment, both in sofa variety and service if I’m honest. However, my mum pointed out that she had recently purchased her sofa from ScS in Coventry and we have all been delighted with it! Upon arriving at the ScS Coventry store, it was very busy and it allowed me the time to walk around without a sales person following me!! When I found my dream sofa, Nigel (Store Manager) kindly came and over and explained everything from material, cushion types, colours, insurances and more suitable financial alternatives should my dream sofa not fit my budget! Which it did not! However, Nigel took the time to sit with me and mum and explain ways in which we could make the sofa fit my budget without too much compromise!! He even tried the sofas out to ensure we could fit 3 adults on the 3 seater sofa!! Nigel offered valuable and extensive advice, his Unlimited time and attention and above all else excellent customer service and satisfaction!!! I am so incredibly excited about my sofas arrival!!

S. W.

Can't fault the service . The shop staff were very polite and attentive . They offered good advice and were very helpful. The fitters they used arrived on time and phoned us to tell us when they would arrive. The price was reasonable as well .So all in very happy.

A. M.

Quality products. I haven't given it 5 stars as the salesman would not leave us alone, even though I said we would ask for help if needed. But saying that since I was there, the wife has been back and got the item's we want wanted. Great price and quality

P. W. (.

The settee advertised was a great price , but then when you speak to the sales person it is then explained that there is an option for different cushion filling i.e fibre or foam! I paid the extra, roughly £50 a chair for the better shape keeping foam filling! Why cant these options be shown on their adverts.

A. J.

Nigel the sales person was very helpful and explained about the suite. Gave us a good deal after he left us too look around others first. Which we felt was good for us to try.

m. l.

The service I received from start to finish in store was amazing. Mohammed and Kelly are superb and worked well together. I came away with a sofa and carpet of exceptional quality for a bargain price

B. D.

Really friendly staff at the Gallagher Retail park store in Coventry. Very knowledgable about their products and advised on what was ultimately right for us. Very please with the service, even made us a cup of tea while we decided!

J. H.

Staff welcoming & helpful, refreshing response. Full Credit to Alyson, able to answer queries & offer solutions along with options available in choice. Look forward to receiving the sofas.

L. W.

I always have a positive experience at SCS (Coventry store). The staff are not pushy at all, which is a bonus, and they are always helpful and polite. Particularly in light of pandemic lockdown lifting, the organisation inside the store has been well-thought-out for the safety of the customers. It's also nice to see a hand sanitiser fixed to the wall with proper hand gel, unlike a couple of other similar stores who seem to have watered down the bottles they have available!

J. W.

Went in had a look and ended up applying for a sofa the sales manager Gary was great wasn’t just trying to sell to us had normal conversation with us and being a sales man myself I do know when a conversation is forced. Great customer service will give 5 stars after my sofa has been delivered

N. P.

Second time using SCS since I've been a homeowner. Great offers on at the time I visited. The staff are friendly and don't necessarily jump on you as soon as you walk in like some places. Russ helped me out with choosing what I needed. He was very knowledgeable and made sure it was fit for purpose without shoving the most expensive item my way. Would recommend 👌

K. J.

I have visited the SCS Coventry to purchase furnitures. Nigel who Works in this store helped me in explaining every detail and guide me in booking the sofas and furnitures. I actually visited this store 3 continuous days and all these 3 days he is one guided me. I remember our face and understood our requirement and helped me booking the furnitures.

P.

Very good staff and very helpful we had a three piece suite from there last week and every thing was great especially the delivery men were very helpful and polite and went through all the suite. I would definitely recommend to have a look round excellent service by all 😊👍

E. M.

My husband and I went to the store to buy a two seater settee the guys name Russell and Sam, they where lovely to talk to and very helpful thanks again can’t wait for the two settees to come

I. J.

Great service, really helpful & friendly staff. Chad was a star and sorted our 2 sofas and carpet for 5 rooms at a fantastic price! Highly recommended

s. d.

Very little choice, not bad prices

b. d.

Got great help from the staff, especially Russell Brant; really beautiful furniture they got. Cant wait for my chairs to be delivered

k. s.

I'm really happy with my purchase. Sofa is lovely and very comfortable. Very friendly and helpful staff at store and quick service. I would definitely recommend!

C. P.

Very friendly but not pushy service, great help and advice got what we wanted at a good bank holiday price. Was a pleasure to shop here. Thanks to Chad and Gary for taking our cash lol

C. L.

Happy friendly service ! Looking forward to receiving our new sofas in a couple of weeks. Would definitely recommend good prices and fantastic styles !

A. M.

On arrival at the scs store at Gallagher retail park cv6 5QEwe were welcomed with a smile from Russel,after explaining about social distancing and using the hand gel supplied he was very helpful when it came to finding the right sofa for me,we were not pushed in any way ,did not feel rushed at all Russel left us to look around and was very helpful in finding the right sofa for me I found Russel very knowledgable and very easy to talk too, and I’m sure he would of made me a cup of tea to relax in my chosen sofa if he could ,it was a pleasure to do business with him

e. M.

What a fantastic experience we had at SCS ! From the moment we walked in the store until the moment we left, the customer service was outstanding. We were shopping for carpet and laminate flooring with our daughter. We were greeted by RUSS, No high pressure selling. He was very friendly and helpful. We spent two hours in store . He provided us with hot drinks and even cake! My daughter came away after buying both carpets and flooring and all for a fantastic price. Thankyou to JACK, who worked out the cost. We were so impressed with the quality and service we bought sofas too! I strongly advise anyone if purchasing carpets, flooring or sofas. This is the place to go, you will not be disappointed

D. W.

My assistant was very helpful explained the materials on my leather sofa and chair even got me a cup of tea his name was Simon very pleased with service will get my order within 12 weeks thank you dennis order SOO12_4317390

L. M.

Great help and advice from Abdul. Really knowledgable when looking at various options to help make up our minds and then great service going through all paperwork. Looking forward to delivery now 😁

l. s.

I was pleasantly wowed how Good the customer Service was.. 👍👍 Very helpful & I'm ectremly happy which the Settee I've chosen... I got a Really good price for my 4 seater & 2 seater... I would definately recommend to go to SCS...!!!

D. C.

Great service. The gentleman that served me knew the answer to every question I had about the sofa. He was very helpful and gave me time and space to have a good look around

A. H.

Nigel was fabulous, patient with my 90 year old mother, he found her exactly what she needed, she is very pleased with her purchase and I am very grateful to Nigel. 😁

M. N.

Very happy with the service, came cheapest and least hassle in the area. Very friendly, great communication and easy to arrange. Thank you, we are very happy with your service and highly recommend!

s. c.

Excellent customer service’s friendly and explained everything I needed to know. Settee chair & foot stool absolutely gorgeous and excellent quality

M. C.

good sofa

B. H.

Pleasant experience at SCS Coventry. Looked after by the lads and got a really good deal on a couple of 3 seaters. Would highly recommend

S. O.

We felt very pressured.we sat on a suite discussing what to have and the salesmen came over and sat where we were not giving us time to think about what we were having we felt very pressured and thought it was very rude and not professional at all....would not go there EVER AGAIN...everything u want is extra priced that yr not told about before hand and I just think some thing are way over priced.....

M. F.

They was brilliant not pushy to sell showed us all that have in style we wonted when choose gave us a drink and went threw the purchasing with us at a pace I understood can't fault them I will go back if need more

G. L.

Pleasant store to visit the staff were friendly, polite and helpful not pressured into buying. Would recommend.

L. A.

Brilliant staff, very friendly and welcoming without being overbearing. Would highly recommend this store.

A. J.

The salesman Steven James was extremely helpful, he explained everything and made the purchasing a very pleasant experience

J. G.

Good service not feeling pushed into buying by the salesman who was very friendly and helpful

J. B.

Good selection of furniture and carpets etc. I furnished my home with products from here and very happy with what I brought.

P. P.

I was very pleased with the service I got at the store.......no pressure, which was appreciated.

s. j.

Jack at the store in coventry. Was very professional when we were ordering the sofas and the pouffe..he is a credit to the company and store thank you

m. g.

Great service and advice .... returned to purchase a carpet and same great service again so would highly recommend .

C. G.

Great service fantastic deal given Thank you

E. L.

I have the best new furniture and Alison was so helpful and friendly. Thank you

A. S.

MAMOUD Was very helpful at Coventry store. Very respectful allowed to make our choice with no pressure. Good clear information on goods and delivery

M. W.

Very friendly staff and were very patient with us as we were there for quite a while choosing our items.

J. A.

brillaint store helpfull in everythink needed. sat for 2h helping us decide what was best

A. W.

Very helpful staff

M. T.

Not pushy, good showroom, some great prices and helpful staff.

S. D.

There's furniture is amazing best In some places I've been in

D. S.

Great selection at good prices, staff very friendly and helpful!

C. B.

Quick and easy service with knowledgable staff. Thank you for great customer service

S. H.

Very helpful. Well done Gary you got the order without being pushy.

M. K.

Very happy with the sofa from purchasing to delivery all went very smoothly

G. S.

Salesman followed us round like our shadow! Everywhere we stopped he was there. Put us off looking so we left.

C. S.

The Staff there are really very helpful and very nice and helpful. I was there last Thursday tea time to take a photo for my friend as she is having a new Leather Suite so I took some photos for her. And I saw a lovely Grey Leather 3 Seater and 2 Seater next to my friend's one. And I landed up buying one myself. And the Lady Ali was so very nice and very helpful. And I get my new Leather Suite in early November and I really cannot wait to have it. I have never ever brought a new Leather Suite in my life. And now I am going to really enjoy my lovely luxury Recliner 3 Seater Sofa and it is also Electric.

D. R.

First class salesman no. Pressure gave us a good deal

l. h.

Lovely range of furniture. Staff very friendly and helpful

N. I.

A variable amount of stock. Staff are polite and knowledgeable.

T. P.

Sofa and Carpet Specialist ! Upto 4 Years Interest Free Credit 0% Ask For Tom Perry

M. S.

The best customer service in Coventry, thank you Russell for your help

N. W.

Informative salesperson, quick service and speedy order process.

S. M.

Great service gpod price

J. H.

Very good quality and the staff are very friendly

d. h.

Good choice, welcoming staff and excellent service

g. w.

staff were very helpful and friendly

J. B.

Excellent ! I visited the store in Coventry all the staff were friendly helpful and professional. Made two visits first to look round and choice what I liked staff gave me all the information so I could make an informed decision, the second I booked an appointment as I had decided which I wished to purchase. It was so quick and easy to purchase as I had the relevant information the sales lady was fantastic. All staff very well trained not pushy in anyway social distancing was clearly in place . I highly recommend quality price service and finance all very good value! Thank you SCS

j. k.

Shop assistant very helpful, not too pushy

S. E.

Was amazing.. great customer services

D. S.

Great products and superlative service from Joe!

j. a.

Had a lovelysofa and chair, great staff to

T. P.

Quite expensive despite sale price

L. s.

One word. Fantastic

S. P.

Good friendly staff, wide choice

J. H.

Really good and friendly service

S. M.

I like the sofa desings and the quality.

T. L.

Lovely friendly and helpful staff

s. p.

We'd been struggling to find some chairs which we both liked but decided to ask when we entered the store about options for the colour we wanted and the saleswoman we asked, Alyson, was very helpful with immediately finding every option in the store and offer thoughts and suggestions about them. Also helped us with the colour matching, allowing us to take a swatch outside of the store to check. Helped us get the best possible price and explained payment / finance options clearly. The ordering and purchase process was relatively painless and we left very happy and relieved to be able to find something we both liked and which we'd failed to find at two other furniture stores before that. Thank you.

J. T.

Very helpful and friendly service

R. R.

Excellent service, very happy

J. S.

Great products and great deals

C. M.

Great customer service !

b. j.

Very friendly staff and services

n. s.

Great to try the sofas.

p. k.

Have great offers

L. P.

Pleasant and helpful staff,

N. H.

Very good prices

D. O.

Friendly helpful service

S. B.

Friendly, knowledgeable service from staff, we were even made a brew and encouraged to spend as much time as needed getting comfortable before making a decision on what sofa to get. Which was a nice change. However Like any furniture store the sales team always have one eye on you and regardless of where you are in the store they are always right behind you offering advice whether you want it or not, yet once we had bought something despite having a few more questions there was suddenly no one available so a slightly disappointing end to the experience

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