Reviews of Cult Furniture. (Furniture Store) in London (London).
Cult Furniture
811-813, Wandsworth Rd, London SW8 3JH, United Kingdom
Description
Information of Cult Furniture, Furniture store in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Cult Furniture
Popular times
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Reviews of Cult Furniture
A. F.I am so glad I have discovered this company! The customer service team are so helpful and I am delighted with my purchases. In particular this desk chair was an excellent price and looks very sophisticated as well as being incredibly comfortable.
S. V.My experience with Cult Furniture was great !!!
Stools arrived on time and were really easy to assemble. A few screws under the seat and legs and we were ready to go.
Customer service had always a quick and efficient response.
The only issue I had was later on with the rubber under the feet, which produced some black stripes on my floor. I simply solved applying some thick protection pads ;-)
Definitely will buy more Nova Chairs for my dining table :-)))
C. L.Nice, clean showroom with a light airy feel. Quite small though so not the largest selection of products on display. Whilst the assistant was friendly, she didn't seem to have a lot of knowledge about the products and unfortunately gave us missinformation about sofa fillings (which we later realised when looking online). It also wasn't written or made clear if things came in different sizes or fabrics. The prices are however competitive and quality really good for what you are paying.
R. D.Totally love my two new bedside tables! They're so stylish and well made. They came promptly, were well packaged and easy to assemble. I would definitely recommend!
L. R.I ordered stools, coffee table and lamp from Cult Furniture for a show home install. The items are absolutely stunning, fantastic quality and everything arrived on time and packaged really carefully. Thank you so much, will definitely order from you again. Also thank you to Martina for excellent customer service.
N. B.I ordered dining chairs from this company. Customer service was excellent, really speedy and professional, the product arrived quickly and exactly as described. Would recommend the products and the service.
K. P.I ordered dinning table chairs from Cult Furniture. I received the product so quickly. Customer Service staff were so supportive. I am happy with my purchase.
S. d. W.Stumbled across their 'Seconds' section and was sure there must be a catch. Ordered four dining chairs (that were still at full price in their main website) and purchased for almost half the price. No idea why they were in the Outlet, they arrived within 7 days and all were still new with tags and I love them. Definitely recommend.
n.Josh was so incredibly helpful when after 11 months my chair started to come apart. He arranged an exchange very quickly and the new chair arrived yesterday! Couldn’t fault the service! Thanks again! I will be back to buy more items from Cult Furniture!
E. L.Ordered two chairs on Saturday--with a bank holiday Monday, they arrived Wednesday. Came pre-built, clearance price was excellent, very very happy.
I. C.Good products at very reasonable prices. Ordered 2 items, item 1 delivered within 48 hours, item 2 took a little longer (from another warehouse). Customer service excellent, delivery query answered immediately and follow up to confirm delivery. Very pleased with the whole experience, highly recommended.
T. F.I am very happy with my purchase. I got a nice and beautiful Arm Chair to read, it is very comfortable. Nice mirror, mustard lamp, colourful rug and a frame. Everything matches and my room looks beautiful and very cozy. Customer Service was very helpful and efficient. Amanda was very attentive with me and gave me all the suport helping me track my order. I highly recommend Cult Furniture.
D. M.I couldn't be happier with my experience with Cult Furniture. Their customer services is second to none. Every step of the way they kept me informed and were absolutely lovely to deal with. Their furniture is fantastic. I bought 4 velvet Rayner chairs and they are just beautiful. Cult Furniture will definitely be my go to store for any future home purchases.
C. C.***UPDATE 03/01/2020***
Following on from my comments regarding our recent visit both Josh (Customer Care Manager) at Cult Furniture and I managed to chat about the visit over a scheduled call. He was very apologetic on behalf of the staff who were on shift for that day and was appreciative of the feedback as it's feedback like this that will allow them to better the experience in the future.
Josh offered me a very kind gesture of goodwill which has meant all has been forgiven during our visit to the store and has restored Cult has being a main contender for being a supplier of our large furniture order to outfit our brand new apartment that we're about serve completion on.
Comments made below the dotted line under this paragraph are now redundant shall we say, but I've kept them so readers can get context of the story and see how Josh / Cult turned it around. The review star rating has been changed from a 3 to a 4 and will turn move up to a 5 once the order is placed and we've received our items. Thanks again Josh for your help. 💚
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Review post-visit on 30/12/19: We visited the store for a good 30 minutes today testing out their Anderson sofa range and at no point did we have any ‘Hello’ or ‘Can I help you with anything?’ from the two sales girls on the computer right by the front door. The store was completely empty for at least 25 minutes of this time and is small enough to warrant a quick walk down to where we were to ask if we needed any assistance. We felt invisible 🙋🏻♂️
Whilst I don’t expect a personal shopper type experience at all from any furniture store, to not have any acknowledgement at all from either of them was a bit disappointing as we are pretty keen on committing to an order with them for the sofa.
Not a good start to the sales journey with Cult. Perhaps just a one off from their staff today. 🤷🏻♂️😟
P. L.Absolutely brilliant customer service throughout. I bought a charcoal velvet sofa from them at a steal of a price. Received it within a week (other websites you have to wait 8-10 weeks for the same quality of sofa at least double the price). The quality is amazing, exactly as described and then some. I've also bought a chair from them before and again arrived as expected, top notch. I changed my my mind on another sofa I bought so I asked to be refunded and they've been nothing but stellar in their handling of it. Love them!
P. 8.Amazing Customer Service! I bought three beautiful stools in July 2020. Because of Corona Virus my kitchen renovation was delayed a number of times. I had the stooled packed up until a couple of days ago. To my great sadness the stools were too tall. I took my chances and contacted customer service asking if I could exchange. I was already preparing for putting them up on eBay at this point, because Cult Furniture's return policy is 14 days. I called and much to my surprise the lady I spoke to was really kind and said that she would vouch for me to her boss to make an exception. I emailed in, as asked, and the very next day Cult Furniture agreed to arrange a return and exchange the stalls. I am so impressed with their empathy swift replies and just the overall experience. Thank you so much! I will be reccomending you guys to everyone ❤️
E. B.I ordered an office chair from Cult which was a fantastic design, but had a small but critical fault with two of the casters.
I engaged the customer service who were fantastically responsive, co-operative, understanding, and relatively quickly offered a number of possible resolutions including replacement options, partial refund and keep the faulty item, and a full return/refund.
I opted to swap the chair for an alternative design, which is faulty free and equally fantastic quality.
Would recommend and buy from again.
a. s.Great product and service.
I ordered a Victoria Metal Kitchen Stool, Solid Elm Wood on the Monday and it arrived on Tuesday morning.
The stool itself was stylish and well-made. I happened to order the dark wood seat which, although nice looking, was a bit dark for my floor.
Customer service were super helpful and swapped it for the lighter one within two days. I've know got a perfect kitchen stool.
Would recommend.
C. M.Ordered a desk chair and couldn't be happier with our purchase! It seemed too good for the price, and arrived within three days of ordering. The chair was even better than I was expecting, very comfy and really high quality. I will definitely be buying more furniture from this merchant!
C. G.Great, friendly, reliable customer service and great product. About to make my second order. thank you.
H. N.I recently bought an Office chair and the delivery when very smoothly and the item was very well packaged.
I did have to contact them as I needed advice on the chair. A very helpful and pleasant lady took my call and asked me to submit a video of the problem. This was shown to their quality control department who said they would return my email ASAP. Within a few days I received a very detailed explanation of the issue and there was not an issue.
Most company's would say yes it's fine but Cult insured that their customer was given a detailed report. A very high standard that you don't normally get these days.
l definitely will buy from them again and can highly recommend this company.
P. B.I ordered a chair off the Cult Furniture website, but accidentally ordered the wrong colour! So I emailed the customer service team in the hope that I could get the colour changed before they processed my order. I received a prompt reply from Anna who was extremely friendly and polite and confirmed that she would contact the warehouse and get the colour changed. I received the chair a couple days later and I absolutely love it!! Anna even emailed once the chair had been delivered to make sure everything was ok. Probably one of the best customer service experiences I've had, fast delivery, and beautiful furniture that is worth the money! Would definitely recommend, and purchase from Cult in the future! Thank you!
A. B.I have ordered several pieces of furniture from Cult Furniture with fantastic result. Their deliveries have arrived quickly and in good shape, the chairs have arrived assembled which has made life very easy. On the occasion that I didn’t to return something simply because it didn’t fit my space, their customer service has been ridiculously good and they have made the return very simple. I recommend this brand to my friends all the time and consider it sort of a best kept secret of sorts. Think the secret is out...
L. S.I absolutely adore this chair that I have accessorized with a Jackson Pollock inspired print cushion. The teal colour is extremely rich and on trend, the material is plush velvet and it's so comfortable too. All this for a really affordable price! Love all of the Cult products - I'll be back for more and I'm spreading the word!
B. M.I am very happy with my stunning Winchester dining chairs. They are simply beautiful :)
Delivery was very quick, despite the lockdown. Couple of them had a slight scratch and when I call the customer service, they immediately replaced them without any trouble. Thank you for you great service :)
I would definitely recommend Cult Furniture.
R. P.Simply one of the two best customer service I ever experienced. We bought two ghost chairs (we bought a few from different companies but these are the best), one arrived scratched, it was swapped in 3 days: emails, timing, kindness, high professionalism through all the chain. Very impressed. Ayshea and Serena....thank you so much for your help. .
Contact
Photos
