Reviews of Bensons for Beds Worcester. (Furniture Store) in Worcester (Worcestershire).
Bensons for Beds Worcester
Unit B2, Elgar Retail Park, Worcester WR3 8HP, United Kingdom
Description
Information of Bensons for Beds Worcester, Furniture store in Worcester (Worcestershire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Bensons for Beds Worcester
Sunday
10am–5pm
Monday
10am–8pm
Tuesday
10am–8pm
Wednesday
10am–6pm
Thursday
10am–8pm
Friday
10am–6pm
Saturday
9am–6pm
Popular times
Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of Bensons for Beds Worcester
S. L.Extensive range, prices to fit your budget and a knowledgeable, helpful salesman.
We were pleased with the quality and the opportunity to test various mattresses before selecting our final choice. We were impressed with Benson's offer to take away our old mattress for disposal at a reasonable charge. Happy to recommend the service we received from Benson's.
J. J.Carl was extremely attentive & helpful to us. Asked us our price range & showed us options within that, as well as giving details on each matress and being very patient whilst we tried each one. Ended up walking out with a new mattress! Couldn't recommend more - 10/10 customer service.
T. L.Fantasic service from the newly opened worcester branch. We were dealt with factual and knowing staff who made buying a new bed easy.
L. N.Neil who served us was brilliant, very friendly, made us laugh and feel very welcome and at ease. Some of the best customer service we have ever received.
He's a credit to the store.
Z.My wife, young son and I visited Bensons in Worcester in search of a new mattress. We were served by store manager Richard, who’s friendly persona made us feel comfortable throughout the process.
Richard asked the right questions to establish our specific requirements and was respectful of our budget, presenting us with an impressive range of mattresses without using any pushy sales techniques. While my wife and I lay on mattresses, Richard was kind enough to involve our son, letting him also test out the mattresses as to not leave him feeling left out, which was a nice touch, especially from the perspective of an 11 old who typically finds any shopping experience a torturous chore which deprives him of playing Fortnite! Instead, our son dubbed Richard the “Mattress King”.
Once we settled on a mattress and made payment, Richard even tried to bring the delivery forward to coincide with the collection of our existing mattress, as there is currently a weeks wait between the two dates (which is nobody’s fault) and whether he is successful or not, the important thing to note is that he tried to avoid us being without a mattress for a week.
Overall, Richard made us feel like people, rather than a route to commission, and if he does in-fact receive commission then I can safely say it was well deserved.
We shall certainly recommend Bensons Worcester to anyone in search of beds and mattresses, and I will be looking to make further purchases with Bensons in the future.
Thank you Richard, best wishes.
Zack and Meghan Starkey-McGrath
I. T.Emma was the customer adviser who greeted us, asked us the right questions to understand what we’re looking for and then took us to try the different firmness levels of the mattress using the special testing mattress in store. After that, she talked us through the various brands, explained all the differences (very knowledgeable) and then she advised us to look at all models and test the mattresses. After a while she came back to us to ask how we were getting on and whether we had any additional questions regarding the products.
She has also advised us to consider the size of the bed and the space in the house to allow it to be taken upstairs on delivery.
Ordering process was really easy and quick!
L. D.I didn’t really know what kind of mattress I was looking for and find it a bit of a minefield. I wanted to try out them for myself and try to discover what was comfortable for me.
Richard, the sales rep, was really friendly and clearly explained the different kinds of things that are important to consider when buying a mattress. He made a couple of suggestions and gave me time to try them and made me feel comfortable when doing so. 3rd mattress I tried and I was in heaven. His advice was excellent and thorough whilst not overwhelming me.
At the point of sale, he clearly explained the guarantee and that I had time to change my mind once I had tried it at home. He did an excellent job at building a rapport with me and balanced bed talk with general chit chat perfectly. As far as adapting to the customer and the experience the customer is looking for, Richard got it 100%.
T. M.Both the gentlemen on the phone who I spoke to about the problem with my current mattress were extremely helpful and dealt with the problem in a very efficient way. Also, the gentleman in the store when we went to choose our replacement mattress was very helpful and obliging.
C. B.Neil helped us pick our new mattress, he was very professional, knowledgeable and honest. Instead of taking us to the highest price products he took time to understand our needs and found the mattress that suited us. Luckily the mattress we wanted there was an ex display of and were able to get it delivered next day! Great customer service, thanks again!
A. H.Neil who initially sold me the mattress was fantastic - he helped me save £150, and gave me ideas about a mattress protector which I hadnt thought of. His customer service skills are excellent and so lovely to see someone cheerful! Richard actually took my order. He was great too. He made things very clear about the process of delivery & removal of my existing mattress and was generally a very nice guy! I would definitely recommend Bensons in Worcester.
j. d.Helpful friendly team who were very informative about their products. They were happy to allow us enough time to make the correct decision for us. I will definitely return when we need any other new beds.
J. H.Thankyou Bensons for Beds, especially Neil who was amazing. Nothing was too much trouble. Will definitely go back in the future. Cheers Neil
R. G.The delivery staff communication was excellent and they took great care taking all items through the house. Nothing was too much trouble. Brilliant service!
R. g.The mattress I had ordered was meant to come with 4 pillows these had Been given to a different customer
S. B.Excellent service from order to delivery. The delivery. Men were lovely and very efficient. I was kept updated re timings and everything was as I expected.
M. M.We found the experience of deciding on a bed that was right for us most satisfying. Matt the Ssles Manager showed us all the options that fitted our needs then matched it all together. At the end though we had no paperwork that confirmed what had been agreed.
P. H.The staff were very helpful and were not pushy, allowing my wife and I time on our own to discuss our potential purchase. When we weren't sure about something they helped us in a friendly way. We have also been kept up to speed with regards to the timing of the delivery of our order. Would not hesitate to recommend.
R. H.I went to Bensons in worcester. What a great experience at worcester Benson. Great customer service ask for Hannah. She was brillant. Thank you Hannah.
G. E.Spoke to Emma and told her I had a tight budget. She took her time to find out what I needed and then showed me options in my price range.
Came away with a new bed and change in my pocket.
Wonderful friendly service.
B. M.Excellent service. Delivery drivers were brilliant. So friendly yet professional.
C. P.We were very well looked after by the sales assistant and had absolutely no complaints
D. W.Good team in the store listened to our requirements and help sort out the correct Mattress.
J. C.Excellent service from start to finish. Very helpful in the store and the delivery men were on time and very professional.
N. K.Very helpful member of staff. Great product knowledge and listened to my requirements. Did purchase a bed elsewhere in the end £150 cheaper with similar if not same type. Even with sale price.
M. M.Friendly, welcoming customer service from Richard made all the difference.
J. L. S.Good service. Good choice and selection. Sales person knew his stuff about the variety of beds
T. P. (.Wide selection of beds and other furniture. Staff very helpful. Quality looks okay will have to review in time. Free parking, disabled parking and access to store. Location on retail park.
P. B.The bloke that came was brilliant, he was really friendly and happy, he was such a positive guy and cheered us both up.
J. S.Nick (?) the assistant manager was very helpful and honest with his advice.
K. H.We had great Service and Communications plus a Super Product
a. p.Very helpful and friendly staff nothing was too much trouble.
j. h.The staff were very good and very helpful with their knowledge of the range of beds
d. w.Excellent service, manager saw us outside and opened door early to let us in.
M. M.Brilliant service wifi in shop rubbish took bit longer but staff excellent
T. B.Excellent customer service , purchased a bed with ease.
C. G.Richard was very helpful, knowledgeable and pleasant to deal with. And no hard sell .
H. G.We only went in to have a look at the beds, but we was so impressed with the sales staff we decided to buy. Thank you Jackie Ford for all your advice and help . 😁😁
S. S.The lack of communication between the store, head office, silent night and guardsman has caused a lot of unnecessary stress .
P. G.Really friendly and knowledgeable staff, five stars all day long
A. D.A Straight forward experience, the staff were knowable, polite & helpful.
C. H.Neil was vert helpful and has a great sense of humour
H. R.Ok, good selection and price . Unfortunately my wife need some water to take a tablet but no facility available.
J. C.Good choice, reasonable prices, helpful sales person
V. S.Very good customer service by Emma
R. N.Left alone to browse but were available for any questions we had.
P. L.Great experience staff very helpful.
B. C.Excellent service, would highly recommend
N. R.Excellent delivery and purchase experience.
D. W.Big range, but looks like everywhere else. No toilets, so we left before buying and forgot to go back.
R. G.Good choice and knowledgeable staff.
g. l.An excellelent staff. Great furniture shop.
C. H.Good customer service
D. G.helpful friendly and efficient staff
D. B.Fantastic beds I could fall asleep in them
R. P.Great choice, great service
l. F.Not many bed shops left
J. G.Good beds
R. A.Fantastic
G. S.I'd go for the number 3
A. R.Standard bed shop
T. N.
S. A.
R. E.
H. G.
A. G.
J. D.Contact
Photos
