Reviews of Furniture Village - York. (Furniture Store) in York (North Yorkshire).

Furniture Village - York

378 Reviews

96 Comments

Furniture store

Home Furniture Shop

Bed shop

Bedroom furniture store

Mattress Shop

Sofa store

clifton moor centre, Stirling Rd, York YO30 4XZ

Description

Information of Furniture Village - York, Furniture store in York (North Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Furniture Village - York

Reviews of Furniture Village - York

H. H.

The entire shopping experience at York branch has been exceptional. The salesperson Michael was incredibly professional, courteous and knowledgeable. He supported us throughout and advised us on exactly what we required. The products on offer are of superior quality; both in looks and build. I highly recommend this branch and will definitely return.

E. E.

We had a wonderful experience at furniture village with particularly fantastic customer service from Harry! He won us over with his friendliness, helpfulness and knowledge of sofas! He wasn't a pushy salesman and he didn't linger but he was always right there when you needed to ask a question! We are very excited about out new purchase!

K. F.

Excellent Service from Victor the coffee and cookies were a nice touch too

S. K.

After around 18 months searching for the 'perfect' corner sofa, we decided to try Furniture Village at Clifton Moor. We were approached by Harry Warvill who offered us 'any help if we needed it' and 'tea, coffee, cappuccino' then left us to it, no pressure, no hanging around using all the usual sales chat, we felt at ease having the chance to look and we were finally able to make a decision. We called Harry over and he came to help us with our requirements, suggesting and advising but never pressuring us...what a difference to most other salesmen, nothing is too much trouble to him, his no fuss approach definitely suits us and we will definitely ask for him again with any future purchases.

J. B.

Outstanding service. The sales person in Clifton Moor Store (forgotten his name!) was so helpful, not pushy but also around to advise. Very good knowledge that helped us to decide. We actually made up our mind pretty fast on a Moreno leather recline sofa and recline chair! He was so polite too. Can’t wait for our furniture to be delivered in 14 weeks.

D. H.

I went to the York branch which was just over a hours drive from home as I had heard good feedback from friends. So glad I made the trip as my family and I were well looked after and the customer service was fantastic. Phil Batty, who is the General Manager, of the branch dealt with us and he was very professional, polite and he really went above and beyond to make sure we got the best deal. We were then passed over to Victor to complete paperwork etc who again made us feel at ease and was really nice not just to me but also the rest of my family. We were even offered hot drinks and cookies. If you are looking for new furniture I would definitely recommend this branch.

J. J.

Can only comment on the purchase as we have not yet taken delivery but the staff were excellent and not at all pushy. We visited the store more than once before deciding to buy but they were very friendly and relaxed. Let’s hope that all goes to plan and I can award an all round 5 star.

J. M.

Fantastic service from Victor! Friendly and approachable. Very knowledgeable about the products. Very helpful, stress free and relaxed buying experience. Not to mention the free tea/coffee and freshly baked cookies. Would 100% recommend a visit to furniture village in york.

L. H.

Very good service, we thought the hot tea, coffee and hot choc chip buscuits was a very nice touch after being in the shop only a couple minutes. Thankyou Victor and thankyou for not being a pushy salesman. Hope our new suite is as fabulous

L. S.

All the staff very pleasant and welcoming. Didn't put any pressure on or heavy sales speech. Really helpful with us deciding on the type of leather to choose. Good knowledge of the products they were selling. Even better result as the delivery times are far less than alot of companies and should be here at the beginning if December.

B.

Visited during the covid crisis on 2.12.20. Well what can I say.. as soon as I walked in it felt very inviting and comfortable. The staff were very helpful but not over attentive as to be intrusive. If there's one recommendation I can give, it would be to buy from here. The sofa range is fabulous and quality is good, but do you know the best bit? It's the staff. Warm hearted, welcoming yet very professional.

E. B.

Massive shout out to all the staff at Furniture Village in York, not pushy at all but there if we needed them, they were all super friendly and very helpful but especially Stephen Garnett who helped us put our order through. Steve was very knowledgeable and explained everything nice and clearly which resulted in a very quick, easy and confident transaction. We are extremely excited for our new table set and sofa, Thank you!

I. J.

This review is based on our experience in the store at Clifton Moor, York where we dealt with Steve as we have yet to take delivery of the sofa and chairs we ordered. The reason for the 5 stars for the instore experience is that when we entered the store we weren't pounced on by any of the staff and was left to browse, it was only when we required assistance and answers to questions that we approached the staff. Steve was very helpful and answered all our questions. He was polite, well mannered and easily understood. The reason for the initial visit was due to a family friend have just purchased a suite and having seen the quality and comfort decided to see what they had that would fit our needs. I'm sure that the items we have ordered will meet our expectations and delivered without any issues.

S. G.

A good price for a comfortable G Plan leather sofa. There was a wide range of furniture including 3 quality British firms. The sales consultant was super; he was easy to talk to, he had great interpersonal skills, left me to have a good browse and try out sofas, above all he was not at all pushy - this was the main reason I chose to shop at this store. I look forward to delivery in November

V. M.

Visited the York Clifton Moor store twice and was assisted by Steve, who was extremely knowledgeable about the products (wardrobes and sofa) and very professional. This store exceeded my expectations, not pushy, no sales patter and just really approachable staff, who really seem to care about providing the customer with the right product. We were well looked after and the team made buying furniture a real pleasure (I am no fan of shopping)! The products were solid and I noted that their wardrobe doors actually met in the middle, in full alignment which differed from the other well known high end retailers we had visited. All in all a great store, good staff who appear to enjoy their work environment and a positive culture throughout. Will be shopping here in the future. Highly recommended

l. s.

Having initially visited a few days earlier and then going home to compare different tables online, we discovered a better on line deal. After discussing with the salesman, the offer was matched. There was no sales pressure and our order was dealt with well. We also received a much appreciated coffee.We didn’t wish to purchase on line as we prefer to deal in person. It also gave us the opportunity to try different chairs and compare. And also look at table size with one or both leaves extended. Good service.

D. B.

We visited The furniture village store at York. We received a very warm welcome from all the staff. Once we had decided on our purchases Victor the sales man was so kind and considerate, he brought us tea and cookies while he went through the sales information making sure we were happy with our purchases. We would definitely recommend this shop we had a wonderful experience

A. K.

Very helpful team, listened to what I was looking for and couldn't have done any more to help me. My order arrived as expected in full and is excellent quality. I placed my order remotely due to restrictions - wish I could have said thank you in person.

C. K.

Friendly, informative, helpful and efficient staff. A very pleasant experience!

M. D.

They say patience is a virtue. I say this because I had to wait about an 1hr to get someone to help me with my order, but when he came I didn't regret the wait. Got good discounts and a fair price. Order was meant to be delivered in 2 weeks but I got it in 1 week. Product is very good and will surely go back for a 3rd time should the need arise.

K. A.

Never expected that I would feel inclined to leave a review after buying a sofa but received such wonderful customer service this evening from Steve G, I felt I had to. Having visited all the other sofa stores over the course of the week, not finding what I wanted and being approached by staff who were either pushy or bored, what a difference to walk in to Furniture Village and be helped by Steve G. Not pushy at all, just warm and welcoming and knew absolutely everything we needed to know about each of the items we bought. He even made really good points and suggestions when considering different options and gave the impression that he genuinely wanted us to leave happy. Also talked with real enthusiasm about the company and the owner and it truly did make the experience a pleasure. Even when our two little girls were playing up a bit due to being tired and hungry, he was kind and understanding and gave us cookies. Absolutely first class and cant wait for our sofa and chair to come now! Thank you Steve!

I. J.

Met 2 salesmen over 2 visits over a few days while we were looking for a new bed. Both salesmen were really helpful and not too pushy...a difficult line I'm sure but they both came over as being interested in helping. Unlike another retailer who just tried to ridicule the Which report we were looking at your guys just took this in their stride and really tried to give us a good deal. They got our trade and I'm sure we will be back if we need anything else.

L. J.

Can I just say how helpful Melanie Shelton has been at the York branch. Our new sofa purchase was made easily from start to finish and even resulted in buying a new bed and matching items! Looking forward to delivery day. Well done Mel!

S. A.

Both my husband and i shared a wonderful experience whilst visiting Furniture Village at the Clifton Moor Branch on Stirling Road,York.The showroom was set out very professionally and tastefully, and the sales people made you feel welcome and were not pushy at all. As we were on the lookout for a sofa bed, we were directed to the ones which were available by a very friendly and knowledgeable sales guy called Chris,who helped us to decide on a beautifully made piece of craftsmanship.We were also offered a coffee/tea whilst browsing and making our minds up. There is so much to choose from in the store that you will want to spend ages just looking and dreaming about the beautiful furniture that is available. We cannot wait for our furniture to arrive and to start enjoying it and will do for years to come and we are so happy to have visited the store by chance one Sunday afternoon.

L. H.

Bought a sofa on sale in December from the York clifton Moor store for delivery end of January. Great experience in store. Was given a coffee and cookies as we waited for admin to be completed. Very polite and down to earth sales man. A lady called to organise delivery, no hiccups. Email was sent to confirm date and time a few days before. Sofa arrived on time and delivery guys were great we had just decorated and they were very careful and removed shoes when they came in the house. Absolutely love the sofa fits perfect in our room and is Sooooo comfy. Overall extremely happy with our purchase 💜😊

T. F.

Had an excellent salesman in the clifton store. He made us feel welcome, gave us coffee's and sold us a very nice suite. Arranged fast delivery (which came today) at a great sale price. Not pushy at all considering they work on comission.Thanks for a great buying experience

M. T.

Nick was great who looked after us. We only called in to buy my son some new bedroom furniture, after an hour or so we also had a new leather sofa on the way also. Really friendly service and good to deal with.

d. r.

We were looked after by Victor. Excellent job. He even went through how to look after the sofa we bought. Lovely guy who was not pushy and very helpful. Thanks for the help.

V. L.

Very easy order processing. Very knowledgeable and friendly staff and I think the furniture looks like it is very well made compared to other similar stores. Haven't received our order yet, so hopefully it will prove to be as good as the displays

j. s.

Very friendly salesperson Andy enjoyed your coffee and the several recliner chairs I tried before I bought one. Very thorough explanation given and could not have been any more helpful. Will definitely be calling again even though I actually live in Middlesbrough and was visiting my daughter who lives in York. I have my eye on a lamp and a beautiful elephant mirror. Thank you so much for your hospitality.

N. T.

Its taking about 6 weeks to get a dining table and cupboard delivered even though adverts usually say they can deliver by Christmas 2 weeks before hand. Lol. The guys in store were great but the wait is a bit much. Also we have just seen our table advertised at £100 less but still we have to wait for our more expensive table. :-/ Another thing is why are we receiving emails asking how furniture village is doing so far when you haven't done anything yet? We will let you know how you are doing mid summer when we finally get our stuff. ;-)

S. F.

Havent received sofa yet(not due for 1 month), but the instore team were very friendly and knowledgeable. We shopped around and found them not to pressure us on a decision. Would recommend them so far.

J. W.

The sales person was knowledgeable and informative. Allowed us to take our time trying the mattresses to makw sure we got the right one for us. The whole purchasing process was also straight forward and painless (apart from It cost me money 😅)

A. G.

Excellent buying experience. Salesman was very good, extremely helpful and could not have been more helpful. Quality and choice of products instore was great and now looking forward to our delivery of the sofa ordered. Fully recommend a visit to the York store.

J. F.

The experience was pleasant. Efficient, friendly, polite service. This was just the ordering stage, I hope it continues throughout the whole process!

s. s.

On our recent visit to the York store we were met by Steve who gave us excellent and knowledgeable service . We therefore purchased a Parker Knoll sofa and 2 swivel chairs and stools.It was a pleasurable experience,and we look forward to receiving them .Many Thanks .G.Slater.

M. D.

Daniel Binks was very helpful and not at all pushy. Discussed my choice of sofa bed in detail and demonstrated mechanism. Friendly and efficient. Looking forward to receiving my purchase!

D. M.

Very helpful member of staff, courteous polite answered all questions order placed, only concern was delivery date was extended by several weeks.

E. H.

Very pleased with the service of all the Furniture Village staff. From ordering to delivery it has been a hassle free experience so well done to all 👏👏

S. S.

Friendly customer service, wide range of choices in bedding, storage units, dining, sofa and not to forget - excellent wall decorations - pictures, wall clocks, wall paintings etc. Furniture Village has always been my first choice when it comes to decorating home.

S. G.

Excellent customer service from Dan , made us feel very welcome , we bought a sofa from him and he was very professional. If you go to the york outlet ask for Dan , top bloke.

N. A.

Louise was so helpful to me .she understood exactly what I was looking for and didn't steer me towards more expensive items or try talking me into buying things I didn't need .She managed to find me the couches / unit I wanted for (hopefully ) really quick delivery.I would recommend the store and certainly the very helpful Louise .....Thank you hon !!

p. c.

The staff were exceptionally helpful. The in store product looks to be very good quality. I look forward to receiving my own suite.

K. F.

Found Louise very very helpful she explained everything we wanted/needed to know very pleasant and helped us find the furniture we required.

D. E.

The service from Furniture Village in York was absolutely fantastic. Victor and Phil looked after us so well, there was no hard sell just very helpful and friendly service. Would highly recommend. Thank you so much. David & Carly Ellis

G. W.

A very professional salesman in John Garnett. Gave us the confidence and reassurance that we needed following a poor experience with a main stream competitor

M. S.

I was very impressed with the level of service I received and that the gentleman took time to listen and consider my requirements. Cups of tea and biscuits whilst you are making a big purchase is very much appreciated!

m. b.

TrustPilot The store has a great atmosphere and several sales people were on hand to help , we had coffee and cookies given and we were allowed to relax and advised on the correct choice for us , what a lovely shopping experience , will definitely recommend and return for more furniture

L. M.

We shopped at your store at Clifton moor yesterday We were served by Louise who was an absolute delight She was very professional and showed us the full range of products that we were looking for I can’t praise Louise enough she is a asset to your company

N. A.

Dan was excellent in helping us select our living room suite. Very knowledgeable, informative and a no pressure relaxed manner.

P. M.

Very helpful staff member (Nick) went above and beyond to assist me in finding what I needed even if it wasn’t in their store. Great service. I’ll be back!

K. M. b.

We went in this store to purchase a table and chairs a lovely bloke helped us and couldn’t do enough for us delivery time is a bit long but I am sure it will be worth the wait

D. L.

Nick was fantastic, gave us his full attention when we came in to purchase a mattress, knowledgable and approachable. Will shop at FV again!

T. G.

Very helpful in the shop and I bought a dining set. Still waiting for a follow up call regarding another piece of furniture I am interested in

E. H.

Whilst we haven’t taken delivery of this item yet, so far our experience has been great and they’ve been very responsive.

T. B.

Great customer service, offered a coffee within a minute if entering and advised 'give me or someone a shout if you need anything', no sales pitch no pressure, made to feel at ease and welcome. Once settled on a purchase it was easily dealt with as Tye took payment and arranged delivery, whilst I sipped my coffee!! Only negative, and not worthy of reducing star review, is the background noise whilst others were wrapping furniture... they could really do with some if that silent maskingtape/cellotape!! 😉

M. C.

Lovely sofas great quality love them very friendly staff in store great delivery men only down side was 4wks delivery ended up 8wks but definitely worth waiting for

N. P.

Staff helpful, professional and knowledgeable. The store bright with attractive display of quality furniture. Pleasure to look around.

A. F.

good service from the store manager, Philip, faults rectified and I was satisfied with outcome,

P. T.

Sales staff very friendly and helpful. Nicely laid out displays could stay in there checking out the seating for hours.

P. S.

Fantastic service but not pushy ..staff.there to help but not fussing round you all the time..plenty of stock to choose from......even got free coffee!!

P. K.

Crackin choices, no pressure sales, Steve knew his stuff, was polite with bit of humour. Would recommend as excellent service 👍

E. M.

The sofa in store was as shown on line. Service was prompt and friendly. Would use again.

H. M.

Excellent advice and service from Steve Garnett. I have complete confidence that I have been sold a bed that suits MY needs.

R. T.

Helpful staff, good choice of products for complete house renovation

k. p.

Had a great day out and went to Furniture Village York the staff here are great and make you feel welcome and give lots off help.

L. S.

Victor Hobson had the honour of assisting me yesterday! He was excellent, the perfect balance between giving us space but also being to hand when needed. Very knowledgeable of all products. Thank you 😊

P. R.

I am responding to this review because we were treated briliantly nothing was too much trouble very good service.

K. N.

Welcoming staff no high pressure selling. Good communication. Top quality furniture.

j. s.

JAKE WILSTROP WAS FANTASTIC HE WASNT PUSHY AND HELP US CHOOSE THE RIGHT MATTRESS WE NEEDED THE CUSTOMER CARE AND DELIVERY TIMES AND KEEPING US UPDATED WERE GREAT.WOULD HIGHLY RECOMMEND FURNITURE VILLAGE

M. H.

We met Mark who was very helpful. We are looking forward to receiving our furniture

J. C.

Very helpful. Easy to order. Let’s hope items are delivered as promised.

t. h.

We needed to wait for a while to be served but after service for delivery has been very good 👌

B.

Bought 3x furnitures from furniture village.. great service very well looked after by steve and mark..

M. M.

Excellent service and delivery. Allowed to browse without being given a hard sell

j. s.

very helpful and efficient staff who could answer all questions re product.

R. S.

had a very good experience friendly staff and very helpful.we dealt with Paul very helpful and friendly

N. W.

Another return shopping trip here sofa shopping. Victor was so helpful, knowledgeable and listened to what we said we needed. Absolute pleasure, can’t recommend them enough, ask for Victor 🎉🎉

P. R.

Excellent customer service from Steve , everything question we needed to know answered thoroughly

R. B.

Great customer service, friendly staff, good quality products.

C. B.

Very good service from Dan and overall reasonable value.

C. F.

Lovely staff. Really helpful but not pushy.

L. H.

Lovely chap talked over our order

F. W.

We had a great experience from being to end

H. S.

Very helpful and friendly would definitely recommend

M. R.

Excellent service and quick delivery

W. H.

Very good

S. D.

Amazing customer service

W. L.

Visited Furnature Village on a Tuesday evening to look for a corner sofa. I was looked after by Victor who knew the sizes of the sofa I was interested in really well. I needed an extra section to fit the space so Victor worked out the price and checked it against the online price to make sure it was at least as good and his price was better! I ordered the sofa and had a cup of tea. It was a really good shopping experience and I got the sofa I wanted at a sensible price. Obviously not got the sofa yet I’ll update the review letting you know the rest of the experience once it arrives - hopefully on time! Thanks again Victor.

T. W.

Great service

B. D.

Victor hobson was very helpfull and not pushy .

j. c.

Love this shop. Got offered a coffee straight away so was nice to have been noticed plus it came with a cookie from a really nice approachable member of staff called victor who was exactly the right balance between handy on, knowing the answer to my questions straight away plus he also gave us time to wander ourselves without feeling any pressure. Friendly helpful and capable. Offered suggestions and got us best price. Felt really at home and consequently bought from there straight away and all sorted. Good looking too, bonus!

M. C.

Lou and Steve fantastic sales consultants lovely helpful couldn't ask for better service

P. C.

After having a bad experience with a nearby competitor we went to Furniture Village York to look at sofas and chairs. We were greeted by Victor, offered drinks and shown round a couple of items before being left to browse. When we settled on one we liked he was so helpful and informative describing all the points about it. Later returned after measuring up and made our purchase. His care and attention to detail is to be commended. 😊.

J. Y.

C. T.

Fantastic service from all staff, in particular the management who sorted us out with a new dining table & sofa

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