Reviews of Phoenix Gas Services Limited. (Gas Station) in Stoke-on-Trent (Staffordshire).

Phoenix Gas Services Limited

71 Reviews

35 Comments

Gas station

Gas company

Furlong Rd, Tunstall, Stoke-on-Trent ST6 5UD, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Phoenix Gas Services Limited, Gas station in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Phoenix Gas Services Limited

Sunday

Closed

Monday

8am–4:45pm

Tuesday

8am–4:45pm

Wednesday

8am–4:45pm

Thursday

8am–4:45pm

Friday

8am–4:45pm

Saturday

Closed

Reviews of Phoenix Gas Services Limited

P. T.

What brilliant service received from Phoenix Gas today! Many thanks to engineer Kyle who took off and replaced the cupboard housing the boiler - before and after servicing. Well recommended 😊

T. H.

The boiler was fitted promptly and on time. The fitter took care and left no mess. He was friendly. The electrician - also good - who was due to follow on afterwards took a further 3-4 hours to show up because he had missed us out, but by that evening, we were firing on gas. However, the next morning, I thought I could smell gas around the boiler in the cupboard but was not entirely sure - I should have trusted my instincts and phoned phoenix gas at that time - Friday morning. I finally did email them on Saturday morning, as the gas smell was clearly not going away. They sent a gas safety person fairly quickly and there was a leak which was easily sorted. Apparently, a nut had not been tightened on the boiler. The boiler is great, but the experience was not as positive as it could have been with the gas leak.

S. C.

Excellent from start to finish. Had a survey of the work needed carrying out, was given a really good price before surveyor left. A full system installed and old storage heaters removed. 5 star rating would recommend to anyone wanting to use this company

r. w.

Our boiler broke down at the begining of March, justb as we entered a realy cold snap. Our regular plumber wouldn`t come out for 2 weeks. Called Pheonix and had a surveyor out next day and a new boiler fitted within 7 days. Very happy with the work, woukd recommend to anyone.

A. B.

I have been asked if I would mind leaving a review, If you are reading this then like me you are probably wondering how accurate these reviews are, here goes an honest account. First contact ; Very friendly professional customer service, a sales man Ryan was sent within two hours of my enquiry, He was friendly, informative and wore a mask a much appreciated bonus in current times. It was explained our boiler needed replacing asap and we were advised that there was space on Monday and the customer service team would be in touch. Within 2hours we had a call advised what we would like to go ahead the appointment for Monday had gone but we were offered Thursday. On Wednesday we received confirmation that everything was set for Thursday and the engineer would be with us between 8-9. On Thursday the engineer arrived on time, He was really professional got on with the job no problems at all wore a mask was polite and friendly and left the place spotless. He showed us how to turn the heating up and down and also the water. He further advised that the electrician would be arriving soon to fit the thermostat and receiver for the app controlled bit. The Electrician arrived quite a bit later he appeared to be in a rush, He had another man with him neither wore a mask despite me advising when they needed to speak to me that I would get my mask. When he advised he had finished I asked if he could show me how the app works also to see that the boiler was receiving it and it was working. He advised me which app to download whilst it was doing this he received a personal call and went out the other man advised he was his driver as his van had broken down the day before and it was the garage on the phone. When he came back in I asked for a number that was needed to put in for the app to work he provided me with the number and it came up with some message at that point he said oh must need an update (even tough only just downloaded) and that can take an hour here is the instructions and left the leaflets and went. Yes he left the place tidy. However on then trying to try the app and pair it according to the instructions which were not that clear I noticed the receiver was actually put on upside down and I still couldn't get the receiver to talk to the thermostat etc. On the Friday I phoned Phoenix and advised of the good service and the disappointing bits I was advised a manager was in the area and he would call in and look at the whole job. On arrival Friday pm he said the boiler was done ok apart from some overflow pipe which was ok but should have been changed and that he would get that changed. I advised it was the pairing of the devise and that the receiver was upside down I needed help with, at this point I was advised he didn't know how they worked and he would get the electrical department to come back out. On Monday I received a call from Male a different customer services department asking how it all went I said was there nothing on my notes and explained again. She said she was sorry and would chase it up I was advised a electrician would be sent Friday afternoon to run through it all and turn the receiver the right way, Friday came and Friday went and no one arrived I phoned the office Saturday to find the office was closed til Monday. On Monday I phoned and that there was no appointment booked for the electrician on the previous Friday so I explained again and was asked to send a picture in of the upside down receiver still no working paired app and no electrician coming. I eventually asked someone who knew about these boilers to help and have go it paired and working which was actually rocket science and im not a thick individual all my computers and printers work through wifi and apps. I phoned Phoenix today Friday and advised I hadn't sent the picture as I had been well following the vaccine to advise it was sorted and they advised thank you for letting them know any problems they are there, I said I wasn't happy with the level of service received apart from the engineer, after asking I received one free service.

a. m.

Easy on-site quotation process. A competitive price. Lewis and his team of installers did a cracking job over two days switching out a gravity-fed system to a combi. Attention to detail, for example, matching brickwork to plug the old flu hole. All in all first class.

H. W.

I've had huge problems with the combi boiler for more than two years - since March 2019, where the hot water run out after a few minutes and the boiler pressure kept dropping. I'd almost given up hope of ever having hot water again and resigning myself to cold baths and hairwashes, until -after innumerable visits with no lasting resolution - they sent Dan their lead engineer, a few weeks ago. To cut a VERY long story short the problem was calcification in the main radiator with the result that the outlet for the water had almost closed up resulting in cold water. I can't explain how grateful I am to Dan for solving the problem!! Thanks so much,Dan! It's been nearly a week so far and the water is really hot!

S. W. (.

Dean B from phoenix gas installed our boiler a few months ago now and the whole process has been pain free and easy. The job was done at short notice, at a good price, very quickly and Dean did a brialliant job. Not only this, he also went through the instructions with us for general running and when we had a small issue, they got Dean back out within 48 hours to rectify it for us. The girls in the office were also helpful, overall very happy we chose Phoenix gas and would deffinetly recommend Dean! Thank you!

Y. H.

Domestic Boiler service: engineer arrived in face mask and was considerate where he placed toolkits and what he made contact with round the boiler and general kitchen. They did a thorough service, cleaning filters and checking levels . They were timely, professional and friendly. Booked through the website and got 10% off.

S. H.

I've had Phoenix gas put me in a new Combi Boiler, the price was competitive and the work carried out was absolutely first class, their Gas engineers Gav and Tom were superb while in my house and their work was done beautifully, with as little mess made as possible.I'd thoroughly recommend to anyone looking to have a new boiler, infact one of the lads from work is going to use them now too. One happy customer

A. W.

My partner and I rent privately and needed a service on our boiler and gas. Colin came and his service was amazing and has picked up on things that were missed on the last service that could have been dangerous! We are extremely happy with his service and will recommend him to anyone who needs their boiler or gas appliances servicing.

S. R.

Absolutely fantastic company. They installed our Vaillant Combi boiler last year. Very professional and friendly team. Boiler broke down today. They had visited and repaired it under warranty within the hour! Impressed isn't the word ... would recommend them totally. Office staff were friendly and efficient and the engineer was a great chap ... made absolutely sure everything was working and leak free before he left.

r. m.

Excellent service from start to finish for full heating system installation. Staff are very attentive, efficient and freindly. Great price, which even beat the company I work for !!!!. Can not recommended enough, you wont be disappointed.

S. C.

The best!! Cannot fault the job done for me, don t know why I put up with my vintage boiler for so long. I was given three scenarios and quotes, as I changed from a usual old boiler to a combi, had it moved upstairs into the airing cupboard as was. So lost the eyesore in the kitchen , got the biscuit tin flue moved to a chimney on the roof, and the slow trickle of hot water out of my taps upstairs were made normal. I had been washing in cold water as it took so long. What a nutter I was!! Also no need for the power shower... saving money there. So, a lovely neat job done, no mess, a good price , I was quoted almost double by BG 4 years ago, just for a straight swap. !! I cant wait for the colder weather so I can test out the auto controls on my digital thermostat. I think I must of had the whole staff down over 2 days doing different jobs. The brickwork outside was an almost perfect neat match!! All my visitors get a tour I m so chuffed with the work. So thanks to all that came and sorry I cannot remember your names, I think it was Dave?? team, It was a fabulous job done and I shall recommend you every time ...

c. g.

Great company, turned up when they said they would, professional quote, which had no hidden extras, got you on the right track by offering first years service for free. Workmen were clean, tidy, hard working and left no mess. Left us without water for the very minimum of time. Well pleased with the product and the tutorial on completion. Would thoroughly recommend.

S. L.

Brilliant! Thank you for all your support. Everything has be great The two lads, I'm so sorry but I don't know their names but I'd just like to say that they had loads of good manners and looked after me and my property with respect and left it nice and tidy. They explained every thing as they went about their business and I am happy with the final product. I am pleased and I don't feel robbed. The electric chap was very nice and explained all the he did and left the place/area of work tidy. The builder was lovely. He was very kind and such a gentleman. He did a good job. Thank you so much and of course you guys in the office deserve a medal...Thanks Lesley! A big thank you to Ryan for me he was smashing and kept his word in looking after me and has a family fi may God bless you for looking after me.

T. L.

Great price, friendly team and job well done. This is the second time I have used Phoenix Gas for a system replacement and I would not hesitate to recommend.

S. G.

From the first meeting with the engineer who gave the quote, to the moment the fitter left after installation was all very professional and friendly. The job was described in detail, the costs explained and alternatives were discussed. Very happy

F. O.

Fantastic service went above and beyond, what I had expected.!! Mark and Steve are a credit to the company, would definitely recommend Phoenix Gas, great value for money!professional service and extremely tidy with minimal hassle to my daily life !!!! Well done boys !!!!!

S. A. S.

Had quote for new boiler on Monday turned up on time said he would email the quotes in about half hour spot on happy with the price they said they could fit us in on Thursday which was great because old boiler packed up only cold water engineer turned up 8 Thursday morning left him to it come back from work job done hot water plus central heating would highly recommend them 👍👍

B. C.

Excellent service. Fabulous staff polite and courteous. . Left no mess. Nothing was too much trouble. Best service I’ve had in a long time. Well done.

G. A.

Excellent Service from Start to Finish. Price Highly Competitive Best Of Three, Punctual and Efficient With Their Time Keeping, Advised At Every Stage Of The Installation. Clean an Tidy No Mess .... Would Highly Recommend To Those Looking For a New System or Boiler Swap .... Thank You All Concerned