Reviews of Bannatyne Health Club And Spa. (Gym) in York (North Yorkshire).

Bannatyne Health Club And Spa

318 Reviews

155 Comments

Gym

Gym

Unit 1A, The Millfield, York Business Park, White Rose Cl, Nether Poppleton, York YO26 6RL, United Kingdom

Description

Information of Bannatyne Health Club And Spa, Gym in York (North Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Bannatyne Health Club And Spa

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Bannatyne Health Club And Spa

J. Š.

The spa treatment was very nice and relaxing, we both enjoyed the scrub and massage and the relaxing atmosphere. We both enjoyed our massage, although it seemed to go by really quickly. I suppose that happens when you're enjoying something. However, the facilities, especially downstairs, are very dated, with visible wear signs, even on doors and... carpets, in some areas, which I don't find particularly sanitary. The cafe food was the most disappointing part of the whole experience. My risotto looked like a microwaved meal that I wouldn't even "cook" at home, it was "decorated" with three slices of cheese and three halves of cherry tomatoes. My partner's quesadilla was two pale tortillas with some chicken, grated cheese and what tasted like ketchup in between them, cut into wedges like a pizza. The smoothie was nice but I don't think they kept out the ingredient that I asked not to include, could have been a problem for someone with an allergy. We also had to chase on it as it did not arrive with the food. I suppose you don't go here for food, but I feel that if they can't be bothered to do it decently then stick to sandwiches and coffee 🤷‍♀️ Overall, I wouldn't go back to this particular branch, I don't know if the rest of them are the same.

M. T.

Amazing spa treatments and service and clean facilities with An amazing relaxation room with heated loungers. Beautiful pool and jacuzzis. Nice cafe only thing that let it down was limited menu. Not at all busy considering it wasa Sunday and mothers day. Very impressed. Shame you have to pay to hire robes though when you've already paid so much and would be nice to have a discount on cafe food.

D. F.

Nice surroundings, pleasant staff, very clean, would recommend the spa, shame the food area did not have 2 things we asked for off the menu. So had to leave hungry, if you are vegan take a packed lunch.

l. n.

Very welcoming place, clean and spacious, enjoyed a facial and massage to arms and legs. Cafe was clean with good value choices, would certainly return

T. V.

Bought a voucher deal to try out a Bannatynes health club. There’s one near me but there were no vacancies. The club is nicely presented with easy parking. All the staff we interacted with were friendly and efficient and I really enjoyed the massage. The gym is well equipped and the café area is a nice airy space to relax.

D. S.

Me and my daughter had a lovely day here. All spa equipment was in good working order, and good to have two of each sauna and steam room, plus 3 jacuzzi. Not very busy on a Thursday, so never felt rushed, and had plenty of space in the pool. The facials we both had was so relaxing, and it was great that it was based around our own cleansing routine, they just made it extra special. Would recommend 👌

A. D.

We had a fantastic experience the staff were warm n welcoming very friendly and made us feel relaxed, the whole building was very clean and sanitised to high standard ,the pool ,sauna ,steam rooms ,hot pools, meditation room ,massage room ,so much to enjoy n relaxing ,we will definitely be going again

R. K.

The spa treatment that I had was out of this world honestly had the best facial, scalp and back massage ever!!! lovely Parveen gave me unforgettable experience

D. B.

Spa is good gym usually not too busy. Changing rooms and poolside very dirty I'd advise wearing sandals if swimming. Staff at reception now more often welcoming upon entry. Changing rooms still dirty

A. S.

Been a few times. This time they stated the free gift attributed to our spa day wasn't available. No alternative offered.

R. B.

Good consistent and well manage Club, feels a little dated in some areas which prevents me awarding a 5, almost there.

L. J.

Absolutely amazing. Me and my girlfriend went for facials and Swedish massage they were excellent and the customer service is superb. Really made us feel welcome and I always get very socially awkward and shy with things like this. Couldn't have asked for a better experience so thank you all so much. Will definitely be booking here again.

F. J.

Me and a friend had a deep tissue full body massage which was great but we were in pain the day after, will definitely go back but stick to the sweedish massage next time! Staff were lovely on the phone and in person. Disappointed that they make you wear a mask when medically exempt. Lockers and changing room facilities were great and clean

N. F.

As always, very handy for chargers (InstaVolt). Very pleasant staff. Good coffee. Always reliable.

K. P.

Myself and a friend were booked into the day spa and a massage treatment. On entry into the health club our temperature was taken. All staff were very informative about covid regulations and were wearing appropriate PPE. The swimming area, sauna and steam rooms were good and quiet during the visit. The massage was fantastic and the therapist was very friendly and professional. Thank you a for a great relaxing day.

S.

Loved our treat. A relaxing massage treatment and unlimited use of the Spa area

D. K.

Very clean, civilised, and also they have two 50KW EV chargers in the car park!

m. w.

Have been several times but a little disappointed with food choices this time. Very limited menu but understandable in current circumstances. Besides this, it was as usual friendly, welcoming x knowledgeable staff, left feeling 10yrs younger

L. B.

Visited for a spa day experience...facilities were ok could do with a bit of a facelift though service was not great food took forever and was only sandwiches . However its saving grace was the spa the staff were lovely and treatments relaxing.

Z. A.

Myself and my partner went on Monday the 15th June as a birthday present. The spa treatment that we has was out of this world amazing (and we've been to a few spas) Unfortunately the rest of the visit really let it down. We had paid for 3 hours use of facilities, we went into the pool to be told 5 minutes later to leave the pool as there was an aqua arobics class starting, we were NOT advised on any classes and there were no signs. The facilities were not in use and we couldn't use the hot tub as apparently only one person is allowed in at any one time. Even if your from the same house hold. The 2 staff behind the from desk were rude and oblivious, we stated that we were not happy and the lady said "well if you want to stay the arobics class will finish in 30 minutes time" we did say that if we were advised prior to coming we would have rearranged the booking date only to be told "oh" and walked off. I would recommend the spa for treatments but that is all.

S. S.

Spa day with my daughter, was a lovely day, quality time spent with my daughter in the spa, swimming then lunch and was treated to a massage treatment for my Birthday. Fabulous day and the staff were very friendly and helpful, would recommend to anyone looking to having some wind down time....

F. F.

Nice welcome; gr8 to take one's own temp. Good viewing area to watch G/son learning to swim. Only addition which would really be so good: a few simple benches outside, when awaiting for swimmers to return!! Just a useful thought!!

E.

I had my first ever spa treatment here the other day - I was dubious as I wasn't sure this would be my thing but I ended up really enjoying my facial. The staff were very professional and accommodating. Also loved the relaxation room, could've stayed in there all day! I felt the swimming pool let the spa down a bit - it's fairly small, not very deep and also the depth of the pool is the same throughout. I just found it a little boring really. My only other criticism would be that it wasn't made clear where the classes were taking place during the day. Our spa package stated that we could join any classes that weren't full but we didn't even know where to find them. To end on a positive note, the cafe had a great menu and was very reasonably priced. Lots of healthy options as well as some nice cakes! All in all, we had an enjoyable day and some much needed relaxation!

A. G.

A warm welcome, good equipment in the gym, well spaced apart for social distance, many cleaning stations for own use. Pool area clean and tidy, steam rooms and saunas also jacuzzi, 2 of each. Changing rooms very clean but a bit of refurbishment needed in some of the showers, nothing major though. Cafe area clean and spacious top, limited food and beverage being served due to covid restrictions.

K. m.

Booked a spa day, bit disappointed how public the pool and jacuzzi were to just day time users and children, photos advertised weren't obviously this club so mislead a little, glad we didn't come all day to use facilities we would of been fed up half hr in , later we had 1hr of treatments upstairs which saved the day really, the girls were amazing, I felt truly spoilt and relaxed and had the best facial thankyou

B. N.

I'm a regular user here. The facilities are excellent, no complaints. Always clean, great staff. Very close to giving five stars but I held one back because I noticed the cafe frequently closes early or is understaffed :( Also the food on the pictures does not always match the actual food received, I was expecting whole green beans with my bangers and mash but got some mixed carrot/other stuff with a bit of chopped green bean thrown in. Pool is great, I use this every time I go. Most of the time it is warm, occasionally too cold for me. The gym itself is very high tech, love it!! Can't go wrong! I always feel at home here and like to just spend my time relaxing in the cafe area.

L. A.

Absolute heaven! Second visit to the spa with my mum and will definitely be coming back. Had a wonderful relaxing day. Emily was amazing doing my 4 treatments.. I nearly fell asleep. Loved every minute. You can just relax all day enjoying the facilities. All the staff were helpful and friendly and a good choice of food in the cafe/restaurant. Only downside is theres only 2 changing rooms so you have to wait to get dressed if your shy!! Looking forward to our next visit!

R. S.

Absolutely superb across the board. My wife and I had a spa day bought as a Christmas gift. Was made to feel welcome as soon as we arrived. Facilities were amazing, not too busy, and the massage was exceptional. Would recommend to anyone.

R. C.

Visited here as a spa day christmas gift. Treatments were lovely as were the staff. Shame about steam room being out of order and unfortunately wasn't as relaxing as I thought it was going to be due to children also accessing the pool area. My fault for assuming it would be adult/spa use only. Shower gel but no shampoo or conditioner in showers like at similar priced centres just to make you aware to bring your own. Overall a nice experience though :)

M. S.

newly refurbished, with great equipment, great place to go for classes and workout,free car park, warm and welcoming staff on the reception. Highly recommended

B. T.

Gym is great, no complaints there, loads of equipment, kept nice and clean and tidy. Cafe nice and spacious, light and airy, staff need to learn to smile and need to be trained in hospitality, they look like and behave like they don't want to be there. Changing rooms and pool side let this place down.The tiling around the pool and pool side jacuzzi is filthy, scummy and disgusting. Steam room tiling is slimy under the seating areas, no evidence of aromatherapy oils been used in here, just smells stale. Changing rooms are tired, staff seem to be doing their best but it seriously needs refurbishing. Shower areas not great either. No bags for wet swimming costumes, one of the spinners was working the other one wasn't. Pros and cons I'd say, needs money investing to keep members happy.

C. P.

We had another visit to the spa today. This will be our 4th time. Always really enjoyed it but I must say the massage today was fantastic.. I think he was called josh who did it. Lovely customer service & a fantastic massage. I have regular massages for my back & head back home. So I know a good massive 👍. I'll certainly be visiting again. Great job josh xx

C. W. (. W. J.

Been going for several years now... Nice and clean with friendly staff. 5 ⭐️

T. S. (.

My wife had her birthday spa treatment here with her friend. Staff very friendly and helpful. Warm welcome and kind consideration given to accompanying family. Massage was excellent, staff proficient and again very friendly. Only criticism is that I feel they should have separate visitors toilet facilities.

S. M.

Disappointed with the booking experience. I rang to check I could have a pregnancy massage which the receptionist said they did and I could have as part of my spa package. However when I arrived, the spa manager said they didn't do them at all. I complained afterwards and was still told that they did do them but wasn't included in the package I had bought which was against what the spa manager had told me; she said they had no staff trained to do this. At the site the pool was ok, a few black marks on the walls in the tiles (mould?). The spa was great! All the staff were very helpful and apologised for the misunderstanding. The relax room was lovely and my treatment (full facial) was outstanding. Overall the place was good, but I wouldn't go again.

P.

Nice gym and spa facilities. The spa treatments were also excellent. Afternoon tea was average. The stuffing in one of the sanwiches was still frozen. We were also only given one small pot of clotted cream for two large scones (I had to request more). I know cappuccinos are frothly by nature, but 50% of the cup was froth (not exaggerating). All-in-all a very nice and relaxing day. Would have been a five-star review were it not for the cafe.

T. H.

Could not fault the staff, polite, friendly & helpful. The facilities need some attention: Both massage tables/beds were worn through to the foam & looked grubby around the hole where your face goes, the towels cushioning oneself from the damaged area were thin & uncomfortable, it detracted from the massage somewhat. The pool was fine, a few tiles damaged around the Jacuzzi/chlorine dip area.

J. R.

My daughter treated me to a spa day with 2x treatments, and whilst I was being pampered, she was allowed to use the pool and sauna area. All of the staff made us feel welcome and could not do enough to help us.

H. P.

Love this spa. This is my 5th visit and will be returning again in a few weeks. We often get offers on Groupon or living social. Treatments are incredible. Great gym with amazing choice of equipment. A lovely pool with 2 saunas and 2 steam rooms.

M. D.

Amazing spa facilities, booked on group on and everthing went to plan. There were no problems with the booking and treatments. Which made the day pleasureable. A good variety of sauna, pool and jacuzzis. Although, there is a gym connected too, there were a lot of members of the public using the pool etc so wasnt very relaxing but to be expected. Bit pricey for the spa bag , £7 for usage and despite returning the robe and towel thought this was a bit steep. Nice food and coffees

C. T.

Came for a spa day and was frustrated by the lack of poolside seating. Or was it overcrowding? Anyway, although this eased off it had already annoyed me that there was nowhere for my wife and I to relax on arrival. Facilities themselves were pretty standard. Nothing exceptional but middle of the road. Massage was good with a nice room to chill out in before (although the loungers upstairs are heated, a pillow would be great!)

I. A.

Visited for the day today and had a wonderful time. Thankyou to Kimberly on Reception today, lovely lady...smiley, helpful and very welcoming. The treatments we had were lovely and started the day off well...relaxation room spot on. Lunch of yorkshire pud and mash and sausage was yum yum Enjoyed the pool, sauna and steam rooms...all clean and inviting. Finished with hot shower, going home fresh with dry hair and a big smile. Would recommend.

R. C.

I had a back shoulder and arm massage then a head massage and back of my lower legs massage very professional and very relaxing would like to go back at some point

C. M.

I was bought a spa day for two by my sister for christmas to one of these amazing spa's. As soon as we arrived we felt welcomed and relaxed with a friendly and welcoming staff member called Amy. We then enjoyed a wonderful back, neck and scalp massage which was absolutely fantastic! The cafe was delightful and the food and drink was lovely. Even the pool, hot tubs and steam rooms were a delight. I would highly recommend anyone looking for a spa to head to a bannatynes spa. We both will certainly be heading back. Thank you for a lovely relaxing day!

f. l.

Have had a membership at this gym for many years and genuinely think it is a good gym and value for money However ! The new layout and latest functional kit they have is barely used. This is due to the decrease in space and location of if right in the entrance walkway spoke to lots of folk there who all agree a change round and create more functional space would really help.

B. W.

The rates are higher than you'll pay for any gym in a 30 mile radius (about £59 a month for a rolling membership) but in my opinion it's the opposite of a false economy; you get what you pay for. The spa facilities are fantastic, and the pool area is one of the best you'll find in a Bannatynes outside of London. There are two jacuzzis, two steam rooms, one sauna, and a decently sized swimming pool. The pool area was refurbished about four years ago and caters to competitive and casual swimmers. The gym is well equipped with modern gear, and all classes are included in the price of the membership, which is a plus (you still have to book ahead of time, though). I often attend peak hours and have rarely, if ever, had to queue or wait for equipment to become available (aside from the free-weight area, but it's still not too bad). It also has plenty of parking, electric car charging spots, and a decent café. All in all, if you're looking for a complete up-market gym experience then Bannatynes is your solution in York.

W. W.

Good fitness and spa centre. Membership is currently 49 (12 month) or 59 (monthly). Towel service plus other extras are available. The food area serves Starbucks. The gym has a selection of free weights, and machines. Never busy early morning weekdays.

T. W.

Spa was ok. Felt rushed though. Sat in cafe which was so cold. You need to get some heating in there. People are walking about in their bath robes. Could do with better Internet signal too.

L. Y.

Awesome facility. All the gym equipment is new, staff regularly available and checking all the areas for the safety of its users. Spa facility is great. And the cafe provides a good range of food and drink!

R. M. (.

Really enjoyed our visit to the spa! Wow the treatments were amazing and the staff really friendly too. Spa was lovely afterwards and facilities were great too. We would definitely go back!

e. r.

The staff were great and really friendly, we really enjoyed our treatments. We had bought a spa day which included afternoon tea. Sadly the food was poor we had very small finger size sandwiches in bread that was slightly stale, a scone a tiny macorroon and a tiny eclair. I would not recommend the afternoon tea at all complete waste of money ! Worked out APX £20 for very little food 🙁

L. S.

Thank you Claire for an amazing massage and facial. 1st time having these and you explained what you was doing and why. I came out feeling like a new woman. My mum also loved it after a stressful few years and was worth it seeing my mum refreshed and relaxed. P.s. lived the relaxation room!

G. M.

Came here for a hen party and it's was so relaxing, the pool and sauna were so relaxing. Got a massage on my back/neck was painful for a few days after so I can only say she got some knots out. Wouldn't pay to join as its abit pricey but for one off days defo go back.

A. S.

Quite expensive but a really good gym with cool equipment/tech. I like being able to watch telly whilst I exercise. Also good for tracking how much you've done and the calories burnt etc. The pool and Jacuzzis are lovely :)

m. r.

All the staff are very polite and friendly. The treatments we had was very good and value for money very clean food lovely.All in all had a super day .3rd time we have been wont be the last.Only wish it was closer to Hull.

N.

Great gym with plenty of equipment, light & airy swimming pool at a comfortable temperature, 2 fab Jacuzzis (+saunas & steamrooms) & spacious changing rooms with clean showers. Well done Duncan Bannatyne!

m. w.

Went here for a spa day, massage was very good, however food from restaurant not great, ordered toasted BLT and the lettuce on the side had tuna flakes on them, obviously removed from someone else plate prior to arriving on my plate! Not sure if the Jacuzzi water should be this murky either??

j. b.

On arrival at reception I always have to wait a few minutes to gain entry as I'm not a member. I wish there was a bell to press. Or the staff could turn their desks around so it's facing reception rather than away. So they can lift up their head on occasion. I went to York Body Mechanic.,Shaun with a pain in my lower back, a constant daily ouch. He really listened and understood me went over my history and how my body reacts in different positions. He put into place an exercise programme to follow everyday. My pain has gone from several times daily to an occasional ouch. Whilst I was there he sorted out my big toe which was bending underneath the next toe, making it uncomfortable to walk. I'd already been to see the hospital physio who had organised shoe inserts. But this had not resolved my problem. After a couple of times of foot manipulation and certain exercises my toe once again stands alone. I will be seeing Shaun in a few weeks again,as he's discovered that there is something just not quite right with my neck and it could be a factor in my lower back pain. Would definitely recommend a visit.

N. B.

Nice pool and steam rooms, and wasn't too crowded. Massages were really good, and the staff were very friendly and helpful. The food was good, and reasonably priced. :)

N. R.

Lovely little place perfect for those in the area

P. T.

Had a great day out at this place was bought as a gift from my daughter for mothers day we both attended had facial.pedicure.afternoon tea.a swim .steam room. Sauna.and then gym lovely quality time with my daughter great staff and clean which is a bonus

N. G.

Membership is a nagging reminder to exercise. But it's well worth the effort. A huge choice of activities for someone like me who loves variety over fixed routine, go with the flow because every day is different so is my body tone for the day.

V.

A nice facility but the cafe staff were awful. Slack, chatting and after telling us to sit down and they would come over, they didn't. They were too busy gossiping. Spa staff on the other hand were SUPER!!!!

h. s.

Excellent spa and services. Sauna, steam room, swimming pool. All were fantastic. I had an amazing day thanks to this place.

B. H.

Needs some attention to cleaning of glass round pool area and shower area in pool room . Nobodynlikes to see dry water marks for over a long period of time .

n. j.

I had the most relaxing experience at this spa, the sports massage i received gave my whole body the boost it needed, for the price and what you receive its fantastic. I will be coming back again.

T.

The gym is a friendly, positive environment for people of all ages and all activity levels. Equipment is up-to-date and well maintained.

m. h.

Great gym however not enough rpm and cycling classes...all booked up by 7.45am 3 days before the weekend.

D. I.

Great spa and all round facilities. Treatments were supreme!

T. B.

Lovely day, treatments great and sauna and steam room a must

G. M.

I cannot recommend Bannatyne, York, highly enough. I've been to use the spa facilities on a few occasions now and each time the experience has been fantastic.

B. Y. M. Y.

Went for swimming pool and used the steam, sauna and jacuzzi were nice

P. K.

Very nice massage and place. Kind staff ;)

J. A.

Super clean Very lovely ladies Treatments where perfect so relaxing Definitely will be returning

p. c.

Great and helpful staff personal trainers always give you. The right advice ( without wanting your money ) A smile from all including classes

D. J. (.

Always lovely here unfortunately only one jacuzzi working this time

A. W.

Great free parking pay on the bus very well run service

c. l.

Very relaxing. First class treatments. Friendly helpful staff. Will be going again ⭐⭐⭐⭐⭐

D. S.

Nice relaxed atmosphere, lovely massage. Will definitely go back for another. Thank you

j. r.

Amazing in every way the staff are brilliant made you feel very special and welcome the venue was very clean and tidy a perfect day

W. R.

What a great place to unwind.good facilities, friendly staff.very good class tutors.happy to be a member of this fitness centre.

C. P.

The treatments I had were brilliant and really relaxing and the staff were really friendly and professional

B. P.

A full relaxation experience was enjoyed and very fulfilling....thank you

L. S.

Relaxing day. Disappointed they ran out of food by 2pm

j. b.

Nice place but a bit heavy handed with massage.we do go every year & not all staff are heavy handed.

M. H.

Really need to book to go here again! It was my first and I absolutely love it! Great service decent prices

A. P.

Very good gym. Lovely people

H. D. W.

The best of the York gyms. Love the venue and staff are genuinely friendly

P. S.

Really nice staff.. not too busy.. so good I made myself a member

N. H.

Nice health club and spa, had a fantastic body massage there

M. J.

Facilities are expensive. Staff are unapproachable and pool is always freezing.

S. C.

Been before, had lovely treatments

L. E.

Excellent facilities, helpful staff and fabulous spa.

P. B.

Needs the disabled stair lift to be put in working order, apparently been out of service for sometime.

M. S.

Very good, worth the money

C. S.

It's OK; a little careworn... Might check out the other options with pools....

P. S.

Warm reception, good facilities, café was reasonably priced.

K. G.

Staff freindly been to better Spa s

J.

Very relaxing

J. B.

Good treadmills and, 20m pool. Not crowded.

d. L.

Had a amazing time with my daughter

d. s.

Comfortable seating. Large stage. Friendly staff

L. H.

Excellent gym with swimming pool and good facilities.

c. G.

Staff very friendly. Exceptional service off Kevin.

J. P.

Pool was on cold side but everything else spot on

K. L.

Good place, great spa treatments

A. P.

Great place. Quality facilities for price

N. G.

Great value for money really enjoyed my day thanks

M. H.

Spa was lovely pool area good to

S. R.

Great gym and spa experience

N. J. K.

Great gym with nice relaxing spar

P. M.

Good facilities. Friendly staff.

L. C.

Good facilities, friendly and helpful staff.

A. A.

Wonderful environment and upscale equipment.

P. N.

Decent gym but slightly expensive

T. O.

Very helpful staff, excellent facilities.

P. J.

Slightly overpriced for a dated gym.

R. N.

Enjoyed a lovely relaxing day with friends....

S. M.

Great team and brand new equipment

A. B.

Nice facilities at a reasonable price.

S. H.

I love the pool.

d. m.

Very good

K. A.

Best Swedish back massage

D. R.

friendly staff and always welcoming.

M. C.

First visit to Bannatyne York. Terrific..

C. B.

Really relaxing day

A. B.

Local gym with good classes

P. M.

Great selection of equipment.

H. R.

Really good place to go and unwind

S. R.

Pretty good and reasonably priced

H. M.

Love it

A. D.

Cracking massage and chilling out

B. P.

Loved it

C. P.

All you need under one roof

S. S.

Loved it

E. F.

Great place and friendly staff

D. R.

Amazing

K. G.

Brilliant health club

m. l.

nice too expensive

W. F.

Excellent

S. H.

Peaceful

C. B.

Friendly nd quiet

N. L.

Good place to relax

L. R.

Amazing

P. Y.

Decent facilities.

A. G.

nice

W. P. G. T.

Great facilities

s. s.

Loved it 😍

L. M.

Friendly staff

R. B.

Freebie day but enjoyed swimming with my5 year old who's a member 👍👍

R. M.

(Translated) Cool place, nice relaxation. Prices not excessive, clean and tidy. I would recommend. (Original) Fajne miejsce, niezły relaks. Ceny nie wygórowane, czysto i schludnie. Polecam.

J. P.

H. C.

K. F.

A. W.

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