Reviews of Victoria Plum. (Hardware Store) in Doncaster (South Yorkshire).

Victoria Plum

545 Reviews

244 Comments

Hardware store

Bathroom supply store

1 Water Vole Wy, Doncaster DN4 5JP, United Kingdom

Description

Information of Victoria Plum, Hardware store in Doncaster (South Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Victoria Plum

Popular times

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Reviews of Victoria Plum

P. D.

Live Chat customer care. Excellent service from Melissa on live chat. She solved my issues within minutes during the message. One happy customer.

K. L.

Package arrived with everything apart from the sink missing and Parcel Force had used that as a football - it's coming home - in lots of little pieces. Customer Support was very quick and helpful in getting it re-sent. Fingers crossed its not bashed in this time.

K. C.

Absolutely love my bathroom bought in February 2017; from top to bottom, teamed with a good experience with a great fitter, I went on to order two more for my rentals and have recommended a few friends here now who are all more than happy with their bathrooms. Very easy to navigate the website with "you'll need" suggestions, my Shakespeare bath on feet is everything I ever wanted in a bath!! The bath for my rental property was great value and looks to be worth more than it actually was (lower priced P bath, tenants very happy with it) Great little sink unit with plenty of storage, fit in great (Bath Co I think). Delivery team were great guys, extremely helpful, insisting on heaving the bath upstairs ready for fitting (VP have an exceptionally handy room of choice option), was very impressed with that as the man of my house has a bad back and my fitter was on his own. I did not get my original taps from VP and had big problems with the ebay jobbies I did get, started rusting after a few months and then the sink taps leaked overnight!! I bought replacements from VP a few months back and they have been perfect up to now, no rusting, look great; wish I had just bought them originally.

S. N.

Brilliant service, very helpful via the online chat. (Melissa) Sorted out a product that they don't even stock anymore for me.

G. W.

I've used Victoria Plum for my en-suite, downstairs toilet and now my main bathroom. All products arrived when stated and the delivery team have been great everytime. I had a few issues that were quickly resolved on the live chat. The customer service I have received was brilliant! Thanks.

L. M.

Melissa was really helpful in providing information to make sure everything was perfect with what we were ordering

d.

Received a delivery today and 6 out of 7 pieces were great - however the front panel for the bathtub had a noticeable mark and quite a few scratches. I went online to the live chat & Andy was super helpful & quick at making arrangements for a replacement to be sent. Super friendly & excellent customer service!

E. L.

The customer service is fantastic. The staff is super helpful and responsive. We ordered a large order for two bathrooms. All fittings looked great and had good quality but a couple was damaged with transport. VP promptly replace it and we had the new fining within days. I will definitely recommend them.

R. S.

Made my order late at night, needed to change the delivery date and check the items I had purchased. Therefore, I contacted the support chat early the next morning, delivery date changed and order checked and advised to purchase one more item. (without which there would be no toilet - very important.....) In summary, very accessible, very helpful and supportive considering it was all done via a Web chat - great service. I only hope the products are as good as the support, as if they are, I will not go far wrong I am sure!

J. D.

Victoria Plum bathroom, I ordered the Mode Ellis bath, basin and Mode Hardy bath and Mode Tate sink, oh wow absolutely stunning items, beautiful luxury, well made, easy to plumb in, the bottle trap is probably the most superior trap we've ever installed. Haven't finished installation yet but can't wait to use. Had an order error but was so easy to chat online to Rachel W who arranged a replacement swifty and quick delivery. Would definitely recommend and use again for quality products, services and support. Thank you, will update with photos when completed installation.

B. B.

I have just had the most outstanding experience with Andy, a support agent at Victoria Plum. I ordered a Grohe toilet which arrived damaged . So, how do you contact an online company with no phone facility? Via Chat apparently! So, my first time doing this and he was brilliant! He helped me upload a picture and once he had it he immediately arrange a replacement - no haggle and no quibble. A brilliant experience which turned a bad situation into a loyal customer

n. o.

My bathroom suite came quickly and efficiently. On inspection I did notice a slight imperfection with my bath, however when I spoke to Andy in customer care he helped arrange a replacement within a couple of days as well as collection of the damaged bath and another item which I returned. Overall, it was a lovely, friendly and helpful service and Andy was able to inform me and answer all my questions! Problem solved! :)

S. E.

Order arrived 2;45pm today. x1 Cabinet damaged, but replacement sorted & being sent out this week after chat with customer service team, (marilyn). Great service, just pity about damaged item as rest of new bathroom looks great, looking forward to getting it fitted soon.. Delivery drivers were both very pleasant too.. Thank you..

C. O.

Fantastic service from Alex H. I urgently needed a replacement product sent out and was apprehensive about using live chat but the service I received from Alex H was totally professional and efficient. She was helpful and patient and guided me through every step of an exchange, re-arranging a delivery for the next day . I am very impressed by the stress free professional standard of Victoria Plumb and the quality if their products. The service received from Alex H was also impressive Thank You

J. S.

Bought a bathroom suite from Victoria Plum last year that we had installed in September. The suite looks great and we've been really happy with our new bathroom. Unfortunately noticed the toilet seat slipping out of alignment a few days back so took it apart to investigate further and the fixings used to hold the seat in place had snapped. I wasn't sure if the seat (or fixings) would be under warranty but thought I'd check before we bought a new one. I spoke to a customer service rep named Toni via email and within a few messages and after submitting a photo of the damaged hinge they arranged a new seat and fixings pack to arrive within 2 working days. Really pleased with their after sales service aftercare as you don't always see these experiences reviewed so wanted to share.

L. H.

Ordered a bathroom suite with Victoria Plum recently for our new bathroom. We were impressed with the modern look of the items, as well as the quality, plus the price was great. Although a few things came damaged or were faulty (minor marks on items and one faulty sink basin), the customer service team have always been amazing at sorting any issues out for us and have sent replacement items out to us very quickly. The customer service team have all gone above and beyond every time and I'd have no problems recommending this company to friends and family members because of this.

a. e.

Great products at reasonable prices and always ready to help with after sales service.

H. I.

A regular user of Victoria Plum Trade, I’m always impressed with the quality of products, great designs, a broad range, and good stock levels. What sets them apart, and the main reason for using them as my primary supplier is the service. I have an account manager (Rob Wagg) who handles everything, has great product knowledge, and is just a quick phone call or email away - always responds. A pleasure to deal with. A company set up perfectly to deal with the trade!

A. f.

I found chat with Andy to be an excellent service. One part of my order was missing, went on chat and Andy sorted out straight away for me. Item will be re-delivered in two days time. Chat easy to use, Andy was friendly and extremely efficient.

J. W.

I got a lovely surprise yesterday, a box of lovely seasonal scented candles. I was try to figure out who it could be from. Then I saw the card "from Victoria Plum" I am having a new bathroom designed and fitted by them, and so far they have been amazing, even with me changing my mind so many times. Thank you to Chloe and Katie at Victoria Plum for your patience and understanding. Jane W x

B.

Excellent service regarding minor problem with an item ordered from them in October 2020. I have little experience using chat lines but I was totally impressed with Michelle who handled my query politely and efficiently. A replacement part was ordered under their guarantee without any quibbles and delivery was arranged within three days. Thank you again Michelle.

E. H.

I purchased a large shower tray, black shower and water seal kit, the shower and tray are amazing, highly recommended and would buy again. My plumber didn’t want to use the sealing kit. So I returned it. Daisy assisted me on an online chat and is arranging my refund for this, very happy with the service

J. S.

Order via the website is no fuss and quick- great stuff. However, I went online as recommended by the FAQ to chat, because I needed to change my delivery date. I was transferred though to a member of their team quite efficiently. However I then waited for approx 10min to be told, thank you for my patience as the system was still loading. I was then left waiting again to the point I was logged out due to inactivity. I re logged in with my request in their chat services and was promptly transferred to Andy. Andy was very kind and prompt with his responses and managed to resolve my issue, thanks Andy!

V. M. E.

Bought a toilet seat, a couple of screws were missing and as a result, it was a bit damaged at arrival. Got in touch with them, Alex was great, in a few minutes she took care of it and arranged for a new one to be delivered next Monday. I'm not giving it 5 stars only because the toilet seat is still not on the toilet, but the customer care bit was great. Well done Alex (H?).

M. K.

Great website, quick to order, shows other necessary products (accessories) when you buy big items, so all great. Customer service is very good and as well as return or refund process is also a hassle, appreciate it. Product quality could be little bit better (hence 4 star), I guess that could be because of price :). else can't fault anything else. Nicole from customer support being excellent, very good communication, so thank you.

A. K.

It is a mixed bag with Victoria plum. I had several orders. The first one arrived all good, but i had to return the toilet and the back to wall unit because it was too big for my bathroom and stuck out like a sore thumb. This is where one star goes off. To return an item you got to pay £50. it is a bit excessive so whatever you are returning make sure it is more than that to make it worth your while. The second star goes out for the replacement toilet I ordered. I needed a closed coupled toilet as it was small enough to fit where i needed it. i ordered next day morning delivery so extra money on top of that and i get delivered 2 boxes one with the cistern unit, but the other was a back to wall unit which turned out was for someone else. Obviously i kicked off and given i had the plumber for limited time i had to make adjustment to the original back to wall toilet and box and return the wrong items. Refurbishment and house move is stressful enough, and it was one thing i didn't need. Other than that, i like their products, very stylish, some are a bit overpriced but i am sure you can find something to fit your budget. I like the next day delivery option which Wickes and others don't have for some bigger items but other than that good shop. Update: the customer service is great on chat. It is a real person not some bot and they processed everything for me and got my refund. Overall pleased and would use them again just need to read the labels

B. B.

Spoke to Andy on the Chat thingy. He was very helpful. The five stars are for his service. Still waiting for my order that should have come 2 days ago, problem with delivery company. They would get 1 star from me, as they haven't kept me informed.

G. T.

Ordered a lot of stuff for the bathroom, one thing was missing. But after a 5 minute chat they had sorted out a next day delivery for this item. The products were all free of damage and great quality, Ill always come back to victoria plum for any future jobs.

A. H.

Ordered a Mode Adler 8mm framed sliding shower door 1200mm on the 22/06/21 and it still hasn't arrived so I contacted the chat page and spoke to Andy who kindly sorted it out for me. It has now been re ordered for Friday. Happy days !!!! thank you Andy

W. R.

The furniture for 2 bathrooms was stunning. Really liked the products. One of the shower trays was curved and should have been square. They were going to send a new one out but delivery to Northern Ireland is really poor. Takes forever. Spoke a few times to Andy on the online chat. He was really good, supportive and understanding. So one of these stars is because of him.

c. w.

I had a problem,with my new bath waste,which was not holding water.I contacted customer services on a live chat and spoke with Alex H,who,within minutes,had ordered me a new part and was being delivered in 2 days. Fantastic aftercare.I would definitely recommend this company for anyone thinking of ordering a new bathroom.

R. G.

Had a problem when an item was dropped on delivery. Started a chat with Andy from customer services. He was very helpful , was able to arrange a replacement delivery within 2 days at no extra cost . Great service .

J. M.

We purchased a fabulous mirror that developed a cosmetic fault. Aisha helped out on a simple chat service which was quick & painless. Aisha was polite & provided great customer service, I have yet to receive our replacement mirror (it’s on its way) but Aisha & VictoriaPlum operated a no quibble replacement under warranty. Thank you.

j. s.

We bought all the pieces needed to install an en-suite and a cloak room. They arrived in good time at the date agreed. All items were checked for damage and no damage was seen. A few weeks later we got round to installing the shower tray on to the Riser Kit. On removing the thin proctective film from the shower tray, a hairline crack was seen half way round on the curved edge propogating about 15 cm into the tray. Customer services were incredibly helpful, friendly and efficient in arranging a replacement. We are very pleased with the products and with the friendly back up service in support.

C. C.

We had to bring forward the delivery date of our new bathroom suite so that we could complete house renovations in time to move in. I used the chat function on the website, and was eventually connected to a lovely lady called Becca who helped sort things (splitting the order so that items which were in stock could be delivered ASAP whilst items not in stock would follow once available). It was a massive help and relief and she made it really easy. A credit to the company.

J. H.

Ordered a bath which arrived damaged, spoke to an online agent; Andy, who was extremely helpful, not only with the problem but also with my lack of IT skills. He resolved the product issue quickly and efficiently, arranging collection and delivery for the same day. Brilliant. Unfortunately when I tried to rate his performance I was unable to do so, additionally the copy of the conversation I had requested, was not delivered to my email address which necessitated a further conversation this time with Lorrain who was extremely helpful and managed to recover the conversation and send it on to me quickly and efficiently, thank you Lorrain, thank you Andy you are both a credit to the company.

T. F. D. A.

Great products, great price & excellent customer service from Toni. Even on a Saturday morning nothing was too much trouble. Toni provided solutions to all my queries & issues. It just goes to show even when there are product issues it can actually be beneficial to the company if their customer service is of the same high standard as their product. Thanks to Toni, Victoria Plumb will definitely be my go to merchant from now on! Well done Toni you are a credit to your company.

D. L.

I have had a design done to extend and renovate my bathroom by victoria plumb. I have altered the design and products several times along the way until I got it how I wanted. Katie Anderton was very helpful and understanding. I have a fitting date now for 7th March. I would like to thank Katie especially for being very prompt in helping me and returning my messages. I hope the fitting goes awsell as the customer service I recieved from Katie Darren

s.

UPDATE: 1 month passes and 4 polite email chases later, they have agreed and sent a replacement, so it's only fair I update this review and score, I'm still not recommending this place but certainly not encouraging anyone to avoid it now either (original review 1 star)...... Some top quality products, spent hundreds with these guys fantastic..... Until you have a problem, and then I must say I wish I would of read the reviews here. They do not respond waited 3 weeks for a response and have chased them politely 3 times complete with pictures. Was sold a defective bathroom cabinet, the mirrors back is breaking down and is unfixable I bought 2 for different rooms and the other is fine. It doesn't matter how much you like something they have for sale or its price, if you have a problem then your in a bad place, they are not worth the risk. I will not use this company again.

G. R.

Great service from Andy @ customer service chat, missing bidet has been reordered and on its way to us. Faulty bidet has been replaced by Nicole T. Really quick and good communication service. At first was upset about the fault, but people at Victoria Plum make it easy to solve the problem, thank you

D. L.

Needed to chat to an advisor after our prompt delivery and Rachel W was really helpful. Issue could have been avoided if the item had been listed on the website as one of those being needed to be ordered separately but overall a very good service and delivery.

G. E.

Great products, great prices. Quick delivery. Chat service is fantastic too. I had a toilet pan with a hairline crack. Replaced without fuss. I lost the fitting instructions for a shower waste, which was shared with a JPG in the chat.

I. G.

Had to return 2 products due to them not matching the tiles we had fitted in the bathroom - totally my fault but Victoria Plum were easy to deal with via their online chat and their follow up was superb and on point. I had a query on the collection which was again resolve promptly and efficiently by a colleague called Rayne.

A. B.

The chat facility is easy to use and responsive. Had 2 issues resolved quickly. Unfortunately we had wrong bath panel delivered but they have since refunded. We later discovered there was a dent in drawer of vanity unit. Toni was helpful and scheduled for a replacement to be delivered to us in a matter of days which should hopefully not delay the completion of bathroom. Reference DNUVP.

K. H. F. K.

Was VERY disappointed my ordered suite was going to be delayed for a further 6 weeks and frustrated about 'chat' as I like to speak to someone........but on using it - FABULOUS! Andy was brilliant - sorted everything, very polite, quick and efficient! Shame about the supply Victoria Plum but your customer service team deserve a medal!

P. L.

I've used VP in the past but this time has been a bit of a disaster. I placed the order in May this year and received my order on the 27th of July, however a large part of the order, the part sourced by a trusted partner failed to arrive. The Victoria Plum part of the order arrived in great condition and the delivery guys were so so careful. However the radiators and values I ordered at the same time never arrived and after 4 chase attempts by VP without any reply from the trusted partner I was eventually offered a refund. I had to quickly source the radiators from another supplier. Surprisingly though, unlike VP the radiators were purchased on a Friday and arrived on the following Monday, Same radiators, same brand and valves too. Had good experiences with VP in the past but this time they let me down and without chasing I feel I would still be sat here in limbo. Apart from all of this though the VP customer service team have always been understanding and tried to help. Still waiting for my refund but hopefully VP can deliver on this in time.

G. D.

Exactly how customer service should be! Within 5 mins of speaking with Chloe from the Live Chat team, the issue was immediately remedied with a replacement product ordered whilst on the chat! Couldn't ask for any more! Keep up the good work!

C. W.

We had a faulty toilet seat where the soft close function stopped working. It was within the guarantee and replaced with no problems. Customer service was great and easy via chat function. Thanks Alex H!

G. W.

An item of my delivery was damaged on arrival but I was able to get a replacement ordered for delivery for 2 days time with a quick chat interaction with Andy , one of the customer service advisors. PS - You have a chatbot initially , it didn't recognise the order number initially. Thanks Graham

S. B.

I was dealing with Lorrain and she was very helpful. we bought a number of goods back in January . One of the goods was a sliding shower door. Mode Tate Black 6mm sliding door 1200mm . My wife was taking a shower and the door exploded into 1000's of pieces all over her and ended up cutting her. I got in contact with the company and they agreed to replace straight away after I sent pictures.

m. h.

Massive thank you to Nicole on the live chat today in dealing with my very last minute cancellation due to me ordering the wrong item. Excellent customer service will definitely be using VP in the future hopefully I'll even order the correct product next time .

A. M.

I had to bring forward the delivery date as we had the builders in completing the renovation for the bathrooms. I used the chat function on the website, and was eventually connected to Andy who helped sort things (splitting the order so that items which were in stock could be delivered ASAP whilst items not in stock would follow once available). It was a massive help and relief. Thank you Andy.

A. C.

Went on line to order a Kitchen sink with taps and waste, the sink itself arrived on time however on opening the package which was well wrapped I found the Tap and Waste Missing. However on contacting Customer Services the young lady had our problem resolved very quickly and in a friendly manner , I would still recommend Victoria Plum

C. R.

Spoke to Andy, one of their support agents over the live chat about changing our delivery date and he was really helpful. Customer service was excellent and all his help was much appreciated.

T. H.

Had an issue with a damaged part of a kitchen tap I ordered. Spoke to Emily on customer service and she was really friendly and helpful. She organised a replacement product to be sent out immediately. Hassle-free customer service!

J. S.

Really unhappy to get an email 5 days before the due date telling me that the bathroom items would be delayed by six weeks!! Used the live chat to speak to a guy called Adam... took a bit of time getting to him (a real person). I am not very happy being informed by email and so late in the day of these changes (2/10) BUT Adam was brilliant at helping me resolve the issues (10/10)

J. L.

Absolutely fantastic service from Chloe C. Patiently waited as I tried to explain in my non plumbing, very layman's terms what was happening to my thermostatic shower valve and has been able to help me completely resolve the situation. Will happily purchase from them again.

S. A.

Majority of items arrived on time and in good condition. Really pleased with the quality. A couple of things were on back order and I have contacted customer support via the online chat to discuss. On both occasions the agents were very helpful and able to provide answers. Would highly recommend.

N. B.

Lorrain was great. After issues with a previous staff member in the chat box not following through with the order properly and therefore making us wait a long time and eventually messaging them again, Lorrain solved this and got the part replaced and is being delivered in 2 days. Although not good this happened in the first place. It has delayed our bathroom install.

E. L.

I contacted Customer Service today as my shower (fitted 7 months ago) has developed a fault. I chatted online to Lorrain and she arranged for a replacement to be delivered within the next three working days. I’m most pleased with the outcome.

J. R.

Received a bath panel with a slight cracked edge, spoke to Toni through the chat, Toni was very helpful and efficient with identifying my problem and finding a solution for me. Was happy with the service I received and surprised with the outcome and efficiency.

M. B.

Cannot fault Victoria Plum but Mode toilet was missing key part of cistern within Mode's own packaging. Spoke online with Toni who resolved the issue really fast and had a new set of cistern components dispatched quickly. Ordered almost an entire new ensuite from VP and never had any issues other than this minor one not of their doing.

N. C.

Had an issue with an order but their customer support team were outstanding especially Melissa, who helped and dealt with my query to a high standard.

M. E.

Ordered a shower enclosure and tray and when we installed the handle was missing. Used the chatbot to report this and they are sending out the handle straight away - thanks!

D. J.

Easy to order from. Lovely chaps delivered everything, but there were some broken bits. Spoke to Andy on the chat who simply reordered the bits to come out for delivery! Good customer service

E. L.

I just had a very helpful gentleman called Andy help me with a product that was giving me problems. He asked all the right questions and suggested ways around it and has solved the problem in record time and this was all through using the live chat which I thought would have been problematic. Excellent bloke is Andy. Unfortunately, I didn’t get his surname and unfortunately I lost the chat. This review is well deserved. Thank you Andy from Victoria plum!

G. P.

Had to contact VP twice via chat. The first time to deal with a return (I ordered the wrong style of toilet), which was arranged very smoothly. The 2nd time was due to a damaged item (broken cistern lid) and once I was dealing with a real person, it was smooth and swiftly dealt with . Thank you Toni!

A. M.

Plumber went to fit new bathroom suite when we realised that they had sent the wrong toilet pan and the correct cistern. Eventually sorted this out and they agreed to send correct toilet pan. Only 4 stars as it took an extortionate amount of time to connect to an Agent and resolve the problem. Not the agents fault but certainly need more agents to deal with issues

J. S.

This is the third time I have bought a bathroom from Victoria Plum and have been happy with the service I have received. My only criticism is I am not computer savvy and really struggle with on line chat. Please could there be a telephone number for some of us oldies to use

J. P.

I had a small issue that was dealt with by Mellisa , very professional and pleasant.

P. A.

I chatted with Rachel W who was very helpful. Despite not been able to help with my extended delivery time request Rachel was very helpful and able to help me with her suggestions. I will be back at a later date to place my order.

A. H.

easy to deal with once got through on live chat!

T. D.

I had a great customer care experience with Andy from Victoria Plumb. He was incredibly helpful and sorted all my queries out within 5 minutes. I even got a £120 refund. Fantastic!!

D. D.

Had a faulty inlet valve on a cistern delivered as part of a cloakroom package. Started a Live Chat with Aisha on saturday resulting in an engineer sending a quick fix pdf sheet. That didn't help and the valve still let by not shutting off when the cistern was full,so went back to Aisha today, the Manager tried fob off both me and Aisha. Eventually both Aisha and myself arrived at a satisfactory conclusion to my problem. Thanks Aisha as you know the customer is always right and even though your manager might not like it your customer focus today was admirable. Some of us customers know our rights and I think you recognised that and saved the day. 4 stars because your manager needs some retraining in customer focus.

F. G.

I bought a big vanity which wasn't suitable for my small bathroom, so I bought a new smaller one it was easy to arrange a swap chatted to a lovely gentleman called Andy who was really helpful so I'm waiting for the new one to be delivered and the 1st order to be picked up😊😊

R. G.

Hi, one item was missing from our delivery but Aisha and Andy, support agents, were on the case very quickly and particular thanks to Andy for bearing with me and finding out when the replacement item would be delivered. Thank you.

N. T.

Received all items well! Our vanity unit had a few paint/stain marks, contacted Loraine at Victoria Plum Chat and she was very helpful and organised a replacement unit within a week. Thanks Victoria Plum!

A. H.

Used the chat service to ask a question about my new freestanding bath tap. Great service from Lorrain, very patient with me whilst I gathered videos etc needed to pass onto the technical team. Looking forward to a quick response from them. Thank you Lorrain

C. A.

Order a triple bathroom mirror, arrived quickly and well packaged. Am happy with the service and more importantly the product quality, that i have placed another order for 3 smaller mirrors, thanks

l. y.

I spoke to Andy on Chat. He was most helpful, assisting me in chasing the missing items from my order. I would give him five stars for a very efficient service.

R. D.

Excellent service. Faulty bath panel replaced.

C. C.

Bought my first item from the website and it was delivered very quickly, unfortunately one the items was cracked but a quick enquiry through the customer service ( Chloe )and a replacement was provided pronto . thank you very much

L. C.

I have had many orders with VictoriaPlum. the minor issues we had were handled well by the online chat team. Honestly, great value products, the drivers were great and the bathrooms look brilliant! will be back for more

M. B.

Needed to change my order Chloe was great and the order changed, chat transcript sent to you if requested as confirmation. Great service once you navigate around the system to get what you want

P. W.

Andy did an amazing job sorting us a replacement bath. The process was really smooth and stress free. Top marks for customer service.

D. V.

Excellent c/s sink installed March 2020, noticed a crack yesterday, got in touch to report it today, & have a new sink arriving in 2 days time. Rayne was excellent, highly recommended

F. P.

Just been helped by the excellent Aisha. Was concerned that I wouldn’t be able to speak to a human being as all phone lines seem to have been removed but Aisha’s online help was superb, she was efficient and speedy and organised a return in super quick time. Thank you Aisha and keep up the good work!

A. R.

Chloe was great at sorting matter out for me but a shame Victoria Plum only dealt with refund 14 days after return of item. They can seem to take the money quickly enough.

S. O.

Marilyn was amazing. Best customer service I have had from an online company. She was a credit to Victoria Plum - I just wish i could get service like this from other suppliers!!!!

M. B.

The prices are excellent. We did however have two items missing from the order but went online and a brilliant online assistant (Lucy B) sorted everything out. Frustrating that things went wrong at first but impressive resolution so 5*s

S. B.

Just used the Live chat facility on the website. While it was initially a bit clunky getting through the bot, once I had been connected with Andy, he was fantastic. He really went above and beyond, to answer my query about one of the VP products.

S. A.

Needed to alter my order. To correct an error.. whilst it was difficult to speak to someone on the care team as there is no telephone number to call. I did manage to speak to someone on a live chat.. no issues at all and order issue resolved swiftly. 👍🏻

M. M.

Excellent service following a shower enclosure door shattering. A very helpful and caring agent sorted it and arranged a replacement. Cannot fault this firm or its agent Lorrain.

p. d.

Returns service. Many thanks to Andy who processed the collection of an over delivered shower tray (got 2 when we only needed 1). Fast efficient & courteous, thank you

C. W.

WC Seat arrived broken, had clearly been dropped (presumably) and there was almost no packaging, just a cardboard box, so the wood split where the hinge was. Victoria Plum say they will replace it, no questions asked, which is good of them, but why not use some bubble wrap etc. as you know (suspect) ParcelForce will (might) throw items around

C. H.

Great quality; ordered a bathroom a couple of years ago, still looks perfect and I didn't bankrupt myself either! Recommended to friends and family who are looking to rennovate soon. Had one small issue and VP sorted it in seconds. Highly recommend.

N. T.

Just had to sort out returning some products on the chat line and Andy was extremely helpful and sorted out our refund. Friendly and efficient service.

K. F.

Excellent service and quality products, couldn't recommend highly enough! Main thing I was impressed with was the delivery driver rang me the day before to confirm my delivery was coming and then rang again on the day half an hour before they delivered which was just great- allows you to plan your day! Delivered to room of choice (not left out on the kerb like some companies) and all with a smile. What more could you want?

W. C.

Always seem to find what I want at a very competitive price & the staff are friendly & helpful if a problem does arise. I had a problem with some taps I purchased two years ago & informed them of it on Monday & had a new pair of taps delivered by Friday....no quibble.

C. A.

Recently purchased a bathroom suite from these guys only to find a day later it was reduced. Contacted them via live chat on the website and Chris from customer support was very helpful and refunded me the difference. Top service and great product.

M. P.

Had a few issues with delivery date being changed and out of stock items, spoke to Toni on the chat and she got this sorted for us. She was very helpful

A. R.

Spoke to Andy in customer service. Really helpful and answered all my questions fully. Been a really good company to deal with. More than happy with all the service I have received so far :)

f. f.

Having had a problem with the handle on my shower, Marilyn in Customer support via the chat has helped me enormously. Great service. Thanks

A. H.

Needed a replacement part for an item ordered a few years ago. They endeavoured to get me that part and went the extra mile. Big shout out to Toni (ticket F5 TFI) who was great.

A. S.

I urgently needed a replacement product sent out and Rayne sorted this out for me in minutes through the online chat service. The service I received from Rayne was professional and understanding.

E. N.

Just had to amend an order and delivery date, used the chat line with Andy, very helpful guy and a great result - order amended and delivery date pulled forward. Well happy!

J. H.

Received my delivery but unfortunately the vanity unit was damaged. The returns procedure was easy and the customer care was excellent ( thanks Lucy B)

C. L.

I bought my new bathroom from Victoria Plum last week and it all arrived with minimum fuss on the Saturday morning ready for the plumber to start on the Monday. By Tuesday he was having problems with the fitting, which is another story, but Victoria Plum were happy to replace the shower tray and enclosure and delivered the replacements the first thing the next day.

A. B.

Excellent online chat customer service with Toni - she helped to consolidate different orders into a single delivery schedule. Really great service.

S. R.

I 'spoke' to Lorrain via chat in a panic on two occasions, she was clear and knowledgeable and know he stuff. She sorted all my concerns for me and was really efficient even though I was blustering and worried. Thanks Lorrain, great job!

E. P.

Victoria Plum were very helpful in arranging a full refund on a damaged item and I accepted a partial refund on another few items that were damaged that I chose not to have replaced. Very helpful and friendly customer service

P. L.

Great service and great to deal with , had damage problem with one of my items but it was quickly dealt with and no fuss. So very happy with the customer service and will buy again Thanks

K. R.

Had to change a delivery date and through the chat line Adam was really helpful and did this without a problem. I really appreciated this. We will be using this company again.

S. G.

ENCORE PLUMBING Been using Victoria Plum for a couple of years. I cannot understand the bad reviews as they have been excellent. Any problems, they have dealt with them straight away, and we generally receive a replacement the next working day. The ease of placing order and being able to choose the delivery date is great, with the added bonus of being able to select a 10am - 2pm delivery slot (for a small extra charge), as it saves our engineer having to get to our customers at 7am. I am not sure if the booking system has changed, as I was not able to select a 10-2 delivery today which is a shame, but was able to book further ahead which a big plus. The products are very good, and to be expected, an odd item has arrived damaged. The prices are very reasonable. Overall we are very pleased with Victoria Plum, and will continue to use them for future orders. We would highly recommend them.

A. S.

Products are lovely and quality great , returning items not so good, had calls advising collection and the next day and turned up 6 days later, said I’d here a bout delivery and again products randomly appeared without warning, it has taken several attempts to get a refund however Lorraine today was really helpful as was Rachel the other day well done ladies

D. A.

Had a problem with some damage to a cabinet today upon delivery, contacted via webchat and Andy dealt with the issue with great speed and upheld the no- question guarantee offers by the company . Excellent service

L. K.

Mellissa gave fantastic costumer service when helping with a refund, thank you for making this an easy process!

R. O.

Great experience with the customer service team - Andy was really helpful in chasing a missing item from my order. No qualms about using again!

J. M.

Query on product, Becca in Customer Service, asked a few relevant questions, tried to help, with forwarding manual, and then arranged replacement. Great service, dealt with very efficiently. Thank you

g. s.

I have to say I have been trying to sort a return for a shower I purchased and found it difficult to sort via Victoriabot, Marilyn was fantastic in ensuring my query was dealt with in a human friendly manner, credit to your firm, thank you Marilyn

S. M.

Just got my new bathroom delivered and the drivers were lovely. Had a question about my taps and spoke to Gareth who was so kind (I am a bit dizzy) Thank you for your help. I will post a photograph when it is all in!

N. M. p.

What a excellent customer service don't have word, had issue with my toilet and they resolved it immediately. Thumbs up and keep providing excellent products with great customer services

E. M.

Had a missing item from my order, got customer service on the chat and Andy dealt with it really quickly. Good customer service.

S. S.

My order was delivered when expected with email and phone call to give the time slot. One item was slightly damaged but this with dealt with swiftly and courteously by Chris on the Customer Services team.

J. P.

I had an issue with my order and used the chat function and I was messaged by Aisha she dealt with the issue fast and couldn't do enough to get it rectified. Thank you for your help!

A. K.

Ordered an unsuitable item and only realised 1 month later. Chloe C helped on live chat to organise an exchange.

S. R.

I ordered from Victoria Plum to be delivered to Ireland and it took a little while to be delivered and some things were slightly damaged. I spoke with Nicole on online chat and she sorted this out for me

M. B.

Web site easy to use and they had exactly what i needed. A bit of a mix up in my order but it was quickly resolved by they great customer service

N. 8.

Toni was really helpful I had managed to muck up my order and thankfully she resolved everything and got an earlier delivery date. Really helpful and efficient.

S. C.

Easy to order at a competitive price and good quality, a couple of brackets were missing from ancillary pack but quickly and easily rectified by them, Great service thanks

B. A. S.

The customer service is fantastic. The staff is super helpful and responsive. Had some problem in voucher code applying, sorted through chat

D. A.

Always a quick turnaround here, very friendly staff 😎

N. B.

Andy in customer service was very helpful, let see how the exchange team will work as I placed another order today.

A. A. L.

Andy was incredibly helpful, knowledgeable and efficient in helping solve my issue. He was also friendly and amicable which helped reduce my stress considerably!

N. P.

toilet and seat arrived and one of the toilet holes was bigger then the other. Victoria Plum were excellent and dispatched a new pan immediately

P. M.

just been on the chat with Adam. Fingers crossed he's sorted my issues and I am expecting a replacement on Friday . Very patient and understanding thanks Adam

A. B.

Had a slight error with our delivery where one of the items was labelled incorrectly. I chatted with Melissa online, who dealt with it swiftly and arranged for an exchange to take place

G. M.

Just had a web chat call with Andy from Victoria Plum and he was excellent. Told me everything i needed to know and had great customer service skills. Great experience.

b. r.

I had a damaged unit supplied but Toni in customer services sorted it very quickly with a partial refund - excellent service!

C. W.

We bought a tap from this company and unfortunately it developed a fault but Andy refunded our purchase with great efficiency. Thank you

R. B.

Very helpful service today from Lorrain to identify the contents of an upcoming delivery, and then reschedule to a more convenient time when I would be home to receive it. Thank you.

G. F.

Did receive a damaged product but got onto live chat and had a new one sent out straight away. No trouble.

A.

Used the on line chat for aftercare. Conversation with Toni. Excellent service. Extremely professional. Sorted the problem quickly and efficiently. Amazing. Thanks Toni

P. R.

Great team and really helpful - supported us with sorting out a change in size for a shower tray which was much appreciated. Definitely recommend!

T. S.

Had a query with a faulty part of a shower head. Rayne dealt with this very quickly and professionally. Great customer service. Thank you

V. F.

Sadly the item I needed was not sent out, after waiting for a week I contacted the company and the issue was resolved by the very helpful Lorrain.

E. D.

Any issues with purchases are always handled quickly and replaced with no issues. Live chat with Victoria Plum is quick and efficient

N. C.

Great service with the helpdesk when reporting a fault with my radiator. A lot easier using chat than telephone calling.

A. J.

Fast delivery - needed as was let down by another supplier and tiler had been booked. Quality of shower tray good - customer service excellent

C. B.

Bought some goods and found a shower screen was damaged. Called Victoria Plumb and they immediately sorted a replacement shower screen

M. G.

One item out of stock day before delivery, which isnt very good, but spoke to customer service (Andy) was very helpful, rate him very highly hence 5 stars

g. k.

I've used Victoria Plum a couple of times. Always great for fast delivery, quality robust products and great service. Thanks for Support Agent "Lorrain" today for your help.

J. M.

Toilet arrived with a cracked seat - Marilyn in customer service has helped to resolve and sent a new seat out really quickly. Thanks Marilyn!

J. D.

Online chat worked well for my query.

J. s. u.

had to cancel my order after it had been dispatched fretted all night thinking of the battle to come needn't have worried i was told to tell the driver i'm refusing delivery as the person on the help desk had all the details and my money will be returned in 7 to 14 days to my bank account

Z. T.

Had to change the delivery date which I did via chat (with a real person called Rachel!) and it was very straight forward!

A. M.

Always very efficient and competitive prices. Made a mistake in one of my orders and was sorted very efficiently through one of the team on the virtual chat.

e. C.

Great service from online chat organising a replacement of a faulty toilet seat. Straight forward and delivery due end of the week

T. H.

I hade a delivery problem and the went to there customer services to help, on web chat. I had fast friendly, knowledgeable from customer service agent Marilyn.

p. d.

Was struggling with the returns function of their website so set up a chat on line with a lovely lady called Lucy B. She was very helpful and gave me all the support and advice I needed.

L.

Excellent customer service from Lorrain who helped replace a faulty loo seat and got it sorted and sent out at lighting speed. Thank you!!

D. P.

Lorrain was really helpful, great customer service, helped sort out 2 issues straight away, I am more than happy to recommend Lorrain and VictoriaPlum. Thank you.

L. C.

So far a very positive experience. Customer service is brilliant, and very very easy on the online chat function. Prices are very reasonable.

I. C.

My shower developed a fault after 2 years and after a brief online chat they're sending me a replacement part at no cost. Good customer service.

M.

One of the customer service reps Andy was very helpful, friendly and quick to try and sort out my returns so thanks for that.

J. W.

Just had delivery of a complete bathroom set, just opened the box to find the sink basin was broken and have spoken to Victoria Plum and they have immediately requested a new basin to be delivered what an amazing service thank you

E. S.

great service via the online chat, quickly helped amend my order and arranged a new delivery date.

K. G.

There was a bit of a wait on the chat, but once I got through customer service was fantastic and quick to assist me.

M. W.

Item arrived missing 1 piece spoke to Lorrin at customer services who was amazing and has sorted the issue the missing item is being delivered

R. D.

Just made a silly error on an order .Chloe from chat line was very helpful and resoved the issue straight away. Brilliant

B. Y.

Extremely good attitude and manner from Andy, helped all the way to solve my missing item. Well done and thanks again. Andy

R. C.

Had a problem with my shower enclosure, contacted chat support and Andy sorted out my issue quickly and politely. Thanks Andy!

M. M.

Chloe was very knowledgeable and sorted all that was required with no fuss. A very easy conversation & a credit to the company

J. T.

I had entered my details incorrectly and could not confirm or track my order but Lorrain sorted this for me within a couple of minutes. Thank you Lorrain.

D. S.

Needed to get a replacement item. Excellent service on line through chat line. Well done

T. W.

90% of the order was good first time, the issues we had were resolved satisfactorily.

J. W.

Victoria Plum are one of the most helpful companies I have dealt with the customer service is bar none I would not hesitate to recommend there products or service

D. W.

Melissa was super friendly and helpful. Great customer service.

P. B.

Olivia helped me very quickly and efficiently, a smooth and quick process to help me return some items, thank you so much.

K. S.

I bought a bed recently from victoria plum it was one of the last few they had but it's a great bed and perfect for my room. Recommended to my friends and family.

S. N.

Great customer service and products are of good quality. There was an issue with an order but was fixed as soon as I raised it.

K. K.

Fault developed in veneer of the unit some month after i had purchsed and Victoria Plum offered replasement without fuss.

s. m.

Excellent customer service aftersales. Resolved the issue so quickly. Will recommend Victoria Plum.

E. O.

Happy with my purchase and the customer service I received when trying to change delivery at the last minute. Thank you

0.

Excellent customer service today by Aisha. Aisha sorted my problem out quickly and efficiently. Great service. Thank you

T. T.

Andy has been very professional and treated me 5 star. He knows how to talk to customer and treat with respect.

I.

Aisha was a great help and manged to get part of our order delivered sooner than expected. Thank you

d. l.

Very helpful service by the 2 lads that fetched my basin and cupboard.. Tom D & Jamie W..🙂

F. Y.

very helpful chat when I had a question about my order, thank you and I am looking forward to getting my bathroom delivered!

E. D.

Great service from Nicole and using the web chat for issues in general. Many thanks for efficient and friendly service.

L. D.

I needed a refund processed and Marilyn was helpful, friendly and efficient! Recommend VictoriaPlum.com to everyone

G. S.

I spoke to one of your agents called Andy, i wish there were more people like him that would try and help you. He was fantastic.

M. G.

there have been issues with our order which were not the fault of Victoria Plum. they have been very helpful in rectifying

D. M.

Had my delivery today, drivers were very kind. Amazing quality and can't wait to get it fitted :)

d. a.

cabinet arrived damaged but after a web chat we have been promised a replacement within 2 days just waiting for it to arrive

J. M.

Great price and quality, bought a bath panel, well over a year ago and still going strong

N. K.

Great customer service from Rebecca T. I asked to exchange something and she sorted it out for me.

K. L.

Great service from Toni when I eventually got through on the online chat. Very polite quick and efficient - Thanku :)

A. R.

I was put through to Lorrain on the Help Team who was very helpful , friendly and efficient- Problem solved! Couldn't have been better!

P. M.

Had a damaged product and Andy from support sorted it within minutes through there chat app. Cheers Andy

D. D.

After initial frustration with the lack of information from the technical team the customer support representative went above and beyond to sort the situation out - well done!

M. S.

Vet helpful in responding to an original fault in the product that came to light outside guarantee period.

B. U. (.

Good products and delivery. Had an issue with a tap, but was resolved promptly.

B. H.

Everything great - just missing a washer, which customer service rectified after a quick chat.

D. H.

Had a minor issue, was delt with by Olivia on the online chat, super quick and super helpful! Boss

S. M.

Really helpful customer service advisor. Made the changes I needed quickly, - ver friendly

L. F.

Excellent customer service, after a bad experience with another bathroom company I opted to try Victoria plum and glad I did. My bath was delivered on time on my preferred day with no problems. After delivery a few days later I noticed that the price had reduced and spoke to Lucy in customer services who sorted a price match straight away. Would recommend Victoria plum to anyone and I already have done so.

M. R. P.

Lorrain was very helpful in arranging a replacement defective item. Great service! 🙂👍

h. e.

Excellent customer service. Andy was very helpful and quick with responding. 10/10!

L. W.

A reliable company with very good after sale service. They do care about their customers! I'll certainly come back.

N. B.

Spoke to the lovely Rachel who organised extending my check time. Thanks Rachel, efficient and altogether wonderful

I. P.

Ordered my new bathroom from victoria plum. Only fitted bath so far but everything looks ok .

C. F.

I did 3 refund due to items not available, the customer service Rachel W very helpful and patient

A. S.

Excellent service from Lorrain today via Livechat. Arranged replacement of a faulty item.

n. l.

Great help. Ordered wrong product did a live chat and was sorted straight away

L. D.

Lorrain on chat line was very helpful and put my mind at rest. thank you for correct response and professional. THANK YOU SO MUCH

S. G.

After much faffing about a dreadful web site that sends you in circles Lucy sorted our problem in just a few minutes, thanks for your good and helpful service.

J. N.

Completed an online chat and got very quick and helpful advice from the agent Andy.

Y. N.

Great customer service from Lorrain and quick response to resolve and track missing item.

A. C. T.

Great service. Great choice of items and lovely quality. After sale service perfect.

K. B.

Five star service from Nicole at Victoria Plum. Dealt with my query quickly and efficiently.

C. D.

Excellent customer service from Andy, sorted out my problem really quickly and efficiently, Highly recommend. Thank you

O. C.

Very prompt and efficient help from Lorrain. Pleasant and good humoured. Couldn’t have asked for more.

M. B.

Andy on the chat help facility was great. Solved my issue very quickly

C. E.

Great customer service by a man called Andy, helped me out with my issue and solved in minutes. 👍🏼

J. S.

Assisted by Lorraine - what a star. VP you are lucky to have this person. Give them a raise.

J. T.

Had a problem with order but all sorted by a very helpful young lady called Lorraine on chat

A. C.

Great customer service. Dealt with my issue fast and efficiently. Thanks “Becca”.

I. G.

Item missing from order. Prompt reply from customer service. Lets see if the missing parts turn up.

j. d.

Fantastic service from Nicole today very helpful and sorted my problem so efficiently, thank you Nichole.

S. B.

Andy was amazing at sorting a problem with the order. Brilliant customer service.

D. S.

Had a wonderful experience, had my items fitted yesterday and all high quality

A. A.

Quick response to addressing damaged item. Sorted on a Saturday also, which was helpful

g. s.

Great service when the emails from the site were lost. no hassle getting everything resolved

P. H.

Have spoken to Melissa today , and she was very helpful , resolving our problem quickly .

G. P.

Appreciate the turn around times by the customer support team and installation team too.

C. P.

Excellent customer service from Rayne, took my query and had a solution sorted quickly. 👍

J. R.

Fantastic service from Nicola, very helpful and my issue was sorted immediately!

K. P. G.

No quibble exchanging unwanted product - the collection cost is quite high.

l. c.

I was given great customer service and got my queries resolved thanks Chloe C

C. H.

Resolved a delivery issue with Lorrain a support agent on the online chat.

H. A.

Great products and very helpful customer service, highly recommended! :)

m. A.

Brilliant service from Andy on the chat - very efficient, thanks so much

m. h.

Excellent service, helped with a last minute rescheduled delivery

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