Reviews of Tile Giant. (Hardware Store) in Maidstone (Kent).

Tile Giant

87 Reviews

78 Comments

Hardware store

Tile store

Hart Street, Commercial Centre Unit F, Maidstone ME16 8RF, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Tile Giant, Hardware store in Maidstone (Kent)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Tile Giant

Sunday

10am–4pm

Monday

7:30am–5:30pm

Tuesday

7:30am–5:30pm

Wednesday

7:30am–5:30pm

Thursday

7:30am–5:30pm

Friday

7:30am–5:30pm

Saturday

9am–5pm

Popular times

Sunday

7
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Monday

7
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Tuesday

7
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10
11
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13
14
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17

Wednesday

7
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9
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11
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17

Thursday

7
8
9
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11
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13
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17

Friday

9
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Saturday

10
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15

Reviews of Tile Giant

P. T.

I couldn't offer higher praise for the Tile Giant Store in Maidstone Kent. The team here are super attentive, very welcoming, and went the extra mile to dig me out of a hole! My wife and I ordered two sets of tiles for our ensuite and main bathroom, I inadvertently calculated the incorrect amount of tiles needed for both bathrooms, as such my tiler who was on limited time with us, told me we were going to run out of tiles, I phoned the Maidstone branch and spoke with the Store manager Tracey Reilly-Mannix, Tracey couldn’t do enough to help, as the tiles we needed were not held at Store, Tracey emailed the central warehouse and gave them the batch numbers, the warehouse responded and placed the extra tiles needed on an express service to be delivered to store for me to collect a few days later, this allowing our tiler to finish the job on time and save coming back. At each stage Tracey kept me informed and regularly updated. Well done Tracey and Team, fabulous service. Regards – Paul

K. M.

Incredible service by Tracey, very knowledgeable and great customer service. Tiles were a great price the store was well laid out, clean and tidy and was easy to find what we were looking for. Online and over the phone purchasing made it even easier to navigate Maidstone traffic.

T. S.

Absolutely amazing service. Friendly women helped us find exactly what we needed and even helped us load up the car and recommended the safest way to load them in the prevent breakages. Other tile store had limited stock for another month, but tile giant had everything there to take away on the day. Would recommend the Maidstone branch and would deffo go back. Tiles great quality.

B. S.

We recently purchased our bathroom tiles. Mick and his colleague were absolutely fantastic. We were unsure of what we wanted and Mick was more than happy to help and advise us. There was no pressure to purchase and they gave us lots of helpful advice. We ended up finding our tiles and purchased them with a 15% discount sale. Very reasonably priced and excellent quality. Cant recommend Tile Giant enough. We would definitely return for future projects.

S. F.

What a great service. Liam in Maidstone was just so helpful & Conversational

P. X.

Visited on a couple of occasions whilst deciding on bathroom tile colours and designs. Wonderful team of friendly and very helpful staff. Plenty of time to browse without any pressure but knowledgable advice given should you require it. Order arrived exactly as arranged. First class service from Tracey and Mick.

P. O.

We went to the Maidstone branch just to have a look & get a quote on some tiles for our bathroom. We was served by a lovely lady called Tracey, she was very helpful & knowledgeable. Tracey worked out all what we needed to tile our bathroom & gave us some good advice about tiling our floor. We didn't feel like we was being "ripped off" as in making us buy more than we needed for our bathroom & was told that we could take any overs back for a refund (full boxes). Tracey called us about a week later to let us know that over the Bank Holiday weekend there was a 15% of off the tiles that we had been looking at. We went back over the Bank Holiday to order our tiles, we was served by a man this time (Mick I think his name was) & he was equally as helpful & knowledgeable. So we ordered our tiles & saved just over £100 so thank you Tracey for the heads up & thankyou Mick for the great service!! Would highly recommend 👌 well done guy's 👏

Special thanks to Tile Giant. I had to go a couple of time to get some samples, but with a little help from the lady who manage the store I made the right choice of tiles. The other two gentlemen were very friendly and helpful as well. The tiles arrived quicker than usual than the standard 5-7 days, so this is another great point. Overall great service and expertise. I will be back again. Nick B(Arsenal fan)

C. B.

Put a click and collect order in on a Tuesday evening for cement board. Phone call by 10am Wednesday saying ready for pick-up and to phone 30 minutes before. Phoned, very helpful lady told me exactly where to park to load. Arrived, parked, checked-in, expecting to load vehicle myself, but two shop workers did it straight away. Excellent service. Highly recommended.

R. B.

We were looking for tiles for our bathroom and needed them fairly urgently. The staff were really really helpful and found us exactly what we were looking for and gave advice about the grout colour and extras too. We will definitely use this store again.

R. M.

Mick, Liam and Pawel were fantastic. The shop is tucked away and easily missed, make sure you find it. Parking is easy and free!! The whole team have great knowledge of all the products and will assist in anyway they can. Very quick service and good COVID measures for anyone who is concerned. I would definately return and recommend to anyone. Thanks so much guys.

B. L.

From the time I walked into the store to the time I left I was nothing but impressed.. -Outstanding customer service from all on shift. -Product knowledge was on point. Many retail workers could learn alot from the team within this store on customer service and selling skills.. Thanks again

W. V.

Its a shame i have to further comment from my original below, i had material left after the quantity being advised what i required, so wanted to return surplas, i was advised 60 days return, then when returning was advised 30 days. Due to Covid etc the contractors were unable to start on my project so over ran on the return dates, great shame my issue was not received with any empathy. I have to say I received an exceptional service from Tracey, from my initial enquiry to the extensive technical questions and solutions gained from a customer focused employee, well done Tracey and Tile Giant.

J. C.

Really excellent and helpful service from Pawel today. Took time to give me good advice. Really friendly guy - and even help me load the car. Prices are good too!

W. A.

Went in to check a tile I saw online. The staff (Mick) was very knowledgeable, patient and friendly. Took his time to explain and shed more light on what I wanted. It was just nice to be attended to in that way.

H. S.

So helpful, very knowledgable couldn’t have done any more for us. Mick excellent customer service very friendly everything you would want when making a purchase.

J. G.

The service I received was excellent, the staff are very knowledgeable and helpful, I found the range to be well priced and would highly recommend Tile Giant in Maidstone.

C. R.

Night and day compared to the Topps tiles down the road. I was welcomed with a very happy and enthusiastic member of staff as I entered, I wasn’t entirely sure what I was looking for but a member of staff spent some time with me, showing me samples, I’ve taken a few home with me and will be returning soon to place my order. Exceptional service, your Maidstone branch is truly a credit to this company. Keep up the great work!

S. N.

Visited this showroom on Sunday. Very helpful staff and very informative. Ordered flooring and was delivered to shop by Tuesday. We'll done!

G. T.

We visited the store this afternoon, what wonderful service. Although they were unable to help us, they did everything they could to point us in the right direction. Both members of staff were friendly, polite and bubbly. Thank you

G. M.

Wonderful customer service from a lady working until closing (who’s name escapes me) who has only been at the maidstone branch only a few weeks. She was so kind, bubbly and went above and beyond in terms of helping me get my tile selection done before we went on holiday. I didn’t even bother looking elsewhere in other stores as she was so helpful. She’s a real asset to the company and tiles look incredible.

C. C.

Helpful staff and we'll priced.

R. K.

The customer service at the Maidstone store has been 100%. Tracy is a legend and nothing has been too much trouble sorting out a problem I had with my order. Totally recommend this store for all your tile needs. Thanks Tile Giant Maidstone

M. B.

Popped in Thursday. The store was busy but i was still made to feel welcome. Served by Mike and Tom as i made my way round. They were both very helpful and gave me great advice. They seemed to know their stuff!

A. E.

Amazing shop loads of choice superb staff and fantastic service 👏 Update We are recently purchased some more tiles for our ensuite and yet again the service was fantastic I can't rate this shop enough 5 star all the way

H. B.

Popped in yesterday on the bank holiday. The two chaps in there were very helpful despite the heat, and helped me narrow down a few choices. I'll be recommending Tile Giant to all my friends. Very different to the shop round the corner, in a good way!

H. F.

A positive experience, had my order ready to collect very quickly from online sales, lady at the counter was most helpful too...

V. P.

Mick was an absolute pleasure to deal with store, he stated he was new and couldn't answer some of my questions but he found the answers and called me back, as promised, to give me the information. Good luck with you new job.

S. R.

Store manager Tracey was an absolute godsend. Had dull looking tiles and with her knowledge of products, I now feel like I have brand new super shiny tiles again. Couldn't reccomend any higher if I tried

C. F.

Very helpful, friendly and professional. We needed extra floor tiles for our bathroom renovation and they don't hold them in stock but they managed to get them for me on short notice. Ordered Wednesday and received them Friday. Thanks loads guys.

R. w.

Extremely Helpful and polite staff. Fantastic range of tiles. I won't be going any where else when I'm looking for tiles for our next project.

S. P.

Great service, friendly, helpful and knowledgeable. Nothing was too much trouble.

B. S.

Having shopped here a fair bit in the last few years, it's a fantastic place to shop as a trader. Tom and Mike know what their stuff and always have the right advice for what products to use where. I don't go anywhere else for tiles.

L. S.

Went into this place to look for something special for my bathroom. The staff were extremely helpful and knowledgeable, and helped me find exactly what I was looking for. Josh was very approachable and friendly, I will definitely be going back and would recommend to all my friends.

M. O.

Very helpful staff, great choice and much cheaper than the other tile shop down the road. They made it so easy for us. Highly recommended 😀

F. T.

Really helpful, especially Matt and Chris, we run out of tiles which were now discontinued at our local Romford branch, luckily this branch had 4 more boxes left and Chris was travelling to the Romford branch and brought them down for us....Thank you soo much, saved us a trip to Maidstone.

R. P.

Fantastic range of tiles, really friendly and helpful staff. We spoke to Michael instore and made a real change speaking to someone that shows an interest in what you after.

H. C.

Great customer service. Very friendly staff who were very knowledgeable and attentive. Highly recommended!

J. H.

Fantastic customer service, great team, so knowledgeable and helpful, will definitely return 👍😀

J. M.

Excellent store, all staff are always very helpful and knowledgable, cannot recommend enough.

B. L.

10 out of 10, couldn’t recommend enough. Staff were extremely welcoming and knowledgable. Went in not sure what I was looking for, however I was served by one of your team and they walked me through everything. If you need tiles in the Medway area this is the place to go!

M. P.

Found the staff very friendly & helpful, explained pros and cons of different tiles. Didn't pressure us at all. Thanks

N. H.

Great set of guys working there, very helpful & friendly. Had what i wanted to take away, so could get started that weekend. Will recommend to my friends & family.

M. M.

Excellent service. Made the call for click and collect. Arrived and all waiting by the front door quick easy. Excellent service

J. B.

Very happy with the service we received Tom was extremely helpful when arranging a next day delivery for us which got us out of a tricky situation Thanks to all at the Maidstone store

A. E.

Very polite staff and always smiley. Keep up the great work.excellent customer service and the manager is so lovely and helpful

N. W.

Went into store for some information and staff couldn't have been more helpful. Did not feel rushed and left equipped with all the info I needed. Will definitely return to the store and recommend to others.

R. M.

Found exactly what I was looking for with a little help from the staff who were excellent. Happy with both the service and price and now got the finish to my kitchen I was looking for.

P. R.

Staff Michael and Tracey were exceptionally helpful and pleased with product.

B. C.

Good range of tiles in stock and everything else was easily deliverable, left on the same day with everything I needed, excellent service, would definitely recommend!

C. R.

Excellent service! I was served by Tom and Scott who were both very welcoming and extremely helpful, will be recommending to friends and family!

I. C.

It's refreshing to get personal service, in an age where shopping online takes precedent. They also have to possibly be the tallest collective of guys working in a shop ever!

S. G.

Brilliant staff, very helpful, and definitely the best tile shop in Maidstone!

M. G.

Good product and extremely good service. Thank you Maidstone team.

k. B.

Great friendly team, very knowledgeable about products and application 👍🏻

D. P.

Excellent experience Got what I wanted, good prices too

A. M.

Very helpful and knowledgable staff. Got exactly what I wanted and for a great price.

S. S.

Very helpful staff, very friendly, all round excellent service! Thank you!

J. F.

As a single bloke with no design skills, these guys helped me out to no end. Left me to have a look about, then stepped in when i looked confused. Thanks again.