Reviews of TW Thomas Bathrooms & Tiles. (Hardware Store) in Swansea (West Glamorgan).

TW Thomas Bathrooms & Tiles

157 Reviews

136 Comments

Hardware store

Bathroom supply store

6B Lion Way, Llansamlet, Swansea SA7 9FB, United Kingdom

Description

Information of TW Thomas Bathrooms & Tiles, Hardware store in Swansea (West Glamorgan)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of TW Thomas Bathrooms & Tiles

Popular times

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Reviews of TW Thomas Bathrooms & Tiles

M. T.

I can't begin to describe how TW Thomas transformed the whole process of redesigning, procuring and implementing our new bathrooms; But I’ll try; After some months of visits to showrooms and with a mounting collection of brochures, we met Jamie Whitton at TW Thomas in Swansea and our lives were changed. His facility with TW Thomas’ bathroom design software led us quickly to millimetre-accurate models of our bathroom spaces. As he had precise digital models of their wide range of fixtures, fittings and tiles, he quickly produced colour 3-D rendered models of our bathrooms, enabling us to spot optimum placement of fixtures and fittings and rapidly try alternatives. His comprehensive knowledge of suppliers, construction quality, durability and delivery quickly resolved our questions and gave rise to unforeseen opportunities. The detailed plans and 3-D views he provided were brought exactly to life by our bathroom fitters, as they had already ironed out any logistical problems. That our new bathrooms precisely match the 3-D views he produced is testament to the software that TW Thomas uses and to the processes that maintain and update the huge portfolio of supplier fixtures and fittings and, of course particularly upon the skill and knowledge of the operator. I certainly wouldn’t go anywhere else other than TW Thomas. Martin Thompson

S. M. M.

All I can say is amazing service from start to finish from Andrew and the team. The excellent service, the attention to detail and the high quality products they can source from a range of suppliers is beyond exceptional. I would highly recommend TW Thomas to anyone. Andrew is such a lovely person and will go above and beyond to achieve your vision of your dream bathroom.

S. W.

I would highly recommend Andrew and the team at TW Thomas to anyone local wanting to renovate their bathroom. Andrew was so patient with me and helped me in every way to achieve the desired outcome for our bathroom and cloakroom refit. His recommended installer Chris Ellis was also amazing and him and his team fitted our bathroom to a very high standard. Andrew has also been amazing regarding aftercare advice and resolving any minor issues or questions relating to the products. TW Thomas have an amazing choice of bathroom furniture and tiles and I would recommend them to everyone

D. E.

Wanted to upgrade our en suite, and struggling with range of options. TW Thomas have excellent ranges on display - better than looking at a catalogue - and Andrew was particularly helpful in advising on choice of fittings, flooring, tiles colours etc. Clearly knows his stuff! Stored product till we were ready, and delivered on date agreed. Excellent service.

K. B.

Simply the best. Bathroom and cloakroom designed in detail with Marcia who took time to walk round the impressive showroom explaining the key features of each product. Plans were very detailed and considered my needs and budget. Products from tiles to fittings were high quality and ongoing after sales service outstanding. Could not be better.

p. l.

We were looking to refurbish a main bathroom and an en-suite. We'd been looking around many other stores but as soon as we sat down with Andrew to plan and price it up up we felt very comfortable and confident. The quality and the prices are great. We had an issue with a product which was not TW Thomas's fault. Andrew was very helpfull to us to get it sorted which you wouldn't get that service from other stores especially the national one's. I would definitely recommend them to anyone. Top marks

C. J.

Highly recommended along with the plumbing and heating company, Hot or What who fitted our new bathroom. T W Thomas supplied excellent an excellent quality new bathroom suite, fab assistance re the design, nothing was too much trouble.

B. G.

Thoroughly enjoyed my experience while renovating my house, brilliant service and the CAD images were very helpful, as was the labeling of all the products ordered so my builders knew where things went. Jamie Whitton my main contact could not have been more helpful. Would highly recommend TW Thomas to all my friends

S. R. A.

Upon arriving back to Swansea, I was keen to find a new bathroom suite but wanted something different. I came across TW Thomas and after meeting Andrew I can honestly say the service has been outstanding. Not only the quality of the products but Andrew's knowledge and recommendations were second to none. If you are looking for a quality product with the support of an established business then look no further. Like they say buy cheap buy twice.

A. H.

The level of service provided by Andrew and his team at TW Thomas really is second to none. Andrew put together our initial design, provided excellent product recommendations, dealt with changes and amendments with speed and courtesy (even during the installation!) and found us great fitters - Lino and his team - who've carried out a lovely installation and have been friendly and professional throughout. I'm so pleased we chose TW Thomas over the big chain stores - the difference really is noticeable. All in all, we're absolutely delighted with our new shower room, although with a house full of kids, I just wish I could bloody get in it at some point...

R. S.

Have just refurbished two bathrooms and the service from start to finish has been faultless. Really easy company to deal with and they made the process as seamless as possible. Excess products were refunded without any quibbles (eg tiles) and products swapped, to accommodate an unforeseen change of plan, without any issues. TW Thomas also liaised well with the bathroom fitter such that we did not need to worry about stock arriving in time etc. Nigel is very knowledgeable and the delivery staff are friendly and professional too. It’s probably possible to source some of the items slightly more cheaply by shopping around on the internet but based on this experience the value added by TW Thomas has far outweighed any nominal saving in this respect and we would now consider it a false economy (in time and money). We will definitely use this company again.

S. L.

We were building the house of our dreams and needed to get our bathrooms right … Andrew at Tw Thomas was an absolute expert and was incredibly helpful and patient - ultra supportive - and happy to swap and change and advise . Not easy when we didn’t have a clear vision ! But having found the right products for our budget it needs INFINITE detail and knowledge - a bath or a shower might be a big decision - but the wastes / outlets / valves - and connections arent the obvious elements - but they are vital ! Andrew is totally amazing in getting it 100% right - sooooo grateful to have found a bathroom and fixtures expert who is kind compassionate and considerate - and the follow up service for any concerns is absolutely second to none ! We were building 70 miles away - and had to have it right …. Huge thanks 100% would promote TW Thomas - simply the best . The order and accuracy was totally amazing !

V. M.

From design to final installation the whole process was seamless and stress free. Andrew designed a beautiful bathroom and recommended an excellent fitter (Seb Ferris). Very happy customers would highly recommend TW Thomas and Seb Ferris.

B. H.

My tiny bathroom needed a total refit, I visited TW Thomas for help re-designing, Andrew, from TW Thomas, was very patient after several visits the design was perfect. After Christmas the fitter arranged for the job let me down for personal reasons so I phoned Andrew at TW for advice. Andrew suggested I talk to Chris Ellis, a local fitter used by TW Thomas. Andrew at TW Thomas designed the best shower room I could wish for built by Chris and his team.

M. D.

I have recently used TW Thomas as we have renovated 2 bathrooms. Andrew designed the 2 rooms which and has an exceptional eye for detail. The quality, choice and customer service is excellent. The pricing is very competitive.

S.

From first visit to the showroom to bathroom refit being completed, it was a pleasure to deal with TW Thomas (in particular,Andrew). Everything was timed to perfection and faultless. We also wanted to thank Kelvin, the fitter recommended, who’s workmanship was superb. Nick and Bronnie

C. P.

Very happy with TWThomas. Andrew helped us design our bathroom exactly as we wanted and when we faced issues with the fitting due to a plumber's mistakes, he offered to take back some of the units and offered us a replacement unit free of charge. He was very understanding and we felt that he thoroughly wanted to help. Very grateful and highly recommended.

L. H.

The quality of service from bathroom design through to outstanding after sales support has been exemplary. Jamie and Adam were both incredibly helpful and professional and went the extra mile in helping us get our new bathroom designed, installed and looking great. I would have no hesitation in recommending TWThomas to anyone who wants high quality products, professional modern design and support underpinned by old fashioned caring customer service. Well done to all who helped us.

G. H.

After some delays in getting the project started, T W Thomas worked extremely hard to get the project moving with great follow-up from the team. The final result has been wonderful, and I would recommend them to anyone looking for ‘Premium’ bathroom suites. Polite and professional from start to finish, with real interest and care provided to customers.

M. C.

Just experienced a total refurbishment to our bathroom. I am very pleased with the quality of the products and thanks to Craig for his ideas and designs. Plenty of choice at the showroom with very helpful and knowledgeable staff. Our fitter Tony Fisher is very professional in his work and is carried out to the highest standard. Tony’s attention to detail is second to none. Our plumber Mark Morgan did a superb job in making the pipes “disappear “. What a great team.

i. r.

Some 18months ago we had our en-suite and then main bathroom completely stripped out and refitted. Craig did a great job in planning the new layouts and was very patient in helping us to decide on the type of units, tiles etc. required and dealing with the ordering and delivery process. Even though we had an initial problem with a shower base Marcia was on hand to ensure that the issue was resolved to our entire satisfaction. I can thoroughly recommend T W Thomas as they go the extra mile to ensure a great customer experience. Furthermore they recommended Tony Fisher Home Solutions who undertook the entire renovations. Tony takes great pride in undertaking the work to the highest standard and we found his advice, together with his joinery, tiling and bathroom fitting skills to be first class. Working closely with Tony was Mark Morgan who undertook all the plumbing work and together they are a formidable team whose skills are in great demand.

V. A.

Couldn't rate Andrew and his team enough, from the design stage to liaising with our builders to ensure all connections were in place. We had a slight issue with the shower screen having a mark, it was replaced immediately without question. Customer service was exceptional and the quality of the products excellent. Will definitely be returning for our next bathroom.

P. S.

Our 22-year-old bathroom looked its age and was in urgent need of an overhaul. We looked at lots of different suppliers/ showrooms before finally settling on TW Thomas. Jamie guided us expertly through various options with a product knowledge that was superb. He resolved any issues we had with due care, working with our amazing fitter/ installer Tim to get the result we wanted and sourcing variants of standard designs. . We could not be more pleased with the outcome! The before/after pictures are amazing. We didn’t really have to worry about anything with the two of them taking on all aspects of the job....making it hassle free for us... other than picking up the bill at the end of it all. A job really well done... Thank you.....

R. D.

I don't often write reviews but the experience I had at TW Thomas is definitely worth writing about. Customer service and quality of product are often the only factors which set you apart from the competition and they definitely achieved both of these. Every member of staff that we came into contact with was exceptionally helpful and the entire process was smooth and stress free. Andrew was always able to find alternatives to keep us within budget and although we changed our minds a couple of times on the items we'd purchased they were exchanged without any hesitation. I can't recommend these guys highly enough!

M. A. K.

TWThomas are the best in the business for Bathrooms and tiles. I have used them to design and fit 4 bathrooms for me and they excel everytime. I just needed my measurments and they designed the perfect bathrooms to accommodate the space, restrictions and budgets. And if things werent right, they went out of their way to replace even during public holidays. I cant thank Andrew & team enough. Highly recommend !

r.

This is our second bathroom fromTW Thomas, and we are delighted with the whole package. The initial design completed by Andrew enabled us to see what the finished article would look like, and I must say the finished product has not disappointed. Our experience from start to finish has been first class, the tiler and plumber recommended by TW Thomas were outstanding, the standard of work was exemplary, and nothing was to much trouble. Another happy customer. Thank you.

J. R.

Would recommend TW Thomas to anyone. Andrew T was fabulous throughout our bathroom refurbishment. He provided excellent advice on the fixtures/fittings and all items ordered were quality, competitively priced and arrived as ordered. Our fitter couldn’t speak highly enough of them either which also says a lot! Thanks again Andrew! 👍

S. W.

Went to T W Thomas with an idea of what we wanted and were thrilled to be able to purchase all items for complete bathroom refit from one supplier that kept us informed, answered queries, checked specifications and compatibilities of items being sold to ensure they were suitable for existing heating system etc. We were extremely pleased with the service we received - nothing was too much trouble and queries were always responded to. Andrew was great, really helpful - could not have asked for more. Would recommend highly to friends and family.

D. H.

TW Thomas has a great range of products and were very helpful in sourcing particular sanitary ware and tiles for our project. The customer service post sales was also excellent, they were very helpful in sorting out replacement parts for a damaged mirror light, and also offered fitting advice to our builders for a shower install that they were having trouble with. Can highly recommend, would definitely use again.

M. R.

Outstanding service and quality products. After purchasing 2 complete bathrooms and tiles over the last 2 years I can only thank you all at TW Thomas and commend Adam Tweed for the design of the Two bathrooms which was supply only. The 2 completed bathrooms have the wow factor. The after sales service is second to none. Any issues are dealt with promptly and efficiently without the need to contact the company's. I would highly recommend to anyone.

G.

I cannot recommend TW Thomas bathrooms highly enough. From start to finish they made the process of designing two new bathrooms in my home effortless. There was a wide variety of styles to choose from and the product knowledge of the sales team was excellent. Deliveries were reliable and the administrative staff were all extremely friendly and professional. The after sales service is also excellent. If you are looking for professionalism and a personal touch when designing your new bathroom this is the place to go.

P. E.

The shop is nice and clean. The staff are friendly and welcoming. They know and understand the requirements of the customers. They help in finding alternatives and update if any offers come by. I would recommend the store to friends. They offer plenty of ideas and choice. The help with design and the visual displays presented how the bathroom will look was good.

A. B.

The service be received from T W Thomas in designing and choosing the tiles and furniture for six bathrooms in a number of houses was first class. In addition the after sales service, when we had slight damage to some individual items (in one case eight years after the initial purchase) was quite exceptional. Would definitely recommend them.

A. B.

Thank you to T W Thomas for the supply of a high quality bathroom. Many thanks to Craig for his help and guidance given to us enabling us to make the right choice. Thanks also to Nigel for his help. T W Thomas were recommended to us by Tony Fisher (bathroom fitter) who we have known for many years and who has done work previously for us and friends and family. As always his work was of a first class service and finish. Excellent service all round.

N. W. E.

Overwhelmed at the prospect of buying a new bathroom, and a little wary of sales staff, I was delighted to meet Andrew and the team at T W Thomas. Friendly, honest, and efficient with outstanding customer service, they even managed a hassle free exchange when I changed my mind on something. I highly recommend this store.

b. m.

I was impressed with their professional service. Apart from helping me choose a suitable new bathroom suite for my new home budget, they guided me through the entire process and even arranged the installation in time through their nominates contractor smoothly with no delays or extra / hidden costs. You get what you pay for, really happy with their 5* service & product quality for just 4* prices! Highly recommend them!

E. G.

Excellent service and great bathrooms - price was comparable to internet but obviously the service and knowledge is far far better. Good communication with emails answered promptly. We had 3 bathrooms provided and they helped with the design and ideas as well. A damaged shower tray was delivered which was replaced immediately with zero hassle. Only regret is I didn't use their installers as well.

A. J. T. V. L.

In my position as a VAT reclaim specialist I often have to contact suppliers on behalf of our clients months and sometimes years after they made purchases to request copy invoices or ask questions. This is often met with an awkward or negative response - firms have had your money ages ago, they do not care but today am delighted to say I received A1 service from Julie Edwards of T W Thomas, prompt, accurate and nothing was too much trouble. A credit to what appears to be a company with traditional standards based on great customer service

W. C.

Excellent service from start to finish! The designer was really knowledgeable and helpful with good ideas, the products were all good quality and the installation was of a very high standard. The communication was very good and the company was reliable and professional. I would highly recommend them.

M. C.

Customer service here is superb. The staff are very helpful and knowledgeable. The range of tiles was incredible, almost too much choice! Delivery was quick and the staff who delivered were polite and careful. We're very pleased with our new kitchen floor and people comment on how good it looks.

M. W.

Steve Williams Plumbing (SDW) and his two sons were absolutely excellent, they made our experience of creating a fantastic new bathroom a sheer pleasure. They took my requirements along with the wonderful bathroom items that I had purchased from TW Thomas and provided a professionalism that went above and beyond, they treated the bathroom creation as if it was their own with precision and love. Josh's tiling is precise and such finesse. The End to End process from walking into TW Thomas to today has been easy to deal with and everyone was always there to suggest bathroom innovation and were professional. The process was not cheap but not the most expensive so great product, great service and we will be buying from them again. Thanks Andrew, Craig form TW Thomas, Steve, Josh and Curtis from SDW - Fantastic guys.

A. W.

I bought my bathroom and furniture from Andrew at T W THOMAS, and to say he has the "patience of a Saint" is an under statement. Nothing was to much trouble and although I asked numerous questions via the telephone, email or in person, Andrew always made time to answer, reassure me and to give me guidance. During lock down when everything went on stop, I was contacted and updated as and when by the staff at T W THOMAS. And when my bathroom was delivered and paid for, Andrew continued to advise and reassure through the fitting process.

K. O.

I can't begin to say how happy we are with our bathroom. You have delivered an outstanding service and nothing was too much trouble.. The choice of showers and products was brilliant. So much choice and well presented. Thank you to Jamie who designed the bathroom, he was professional and helpful. Give this man a pay rise. He deserves it.

F. B.

One of the owners Andrew is pleasant, helpful and professional. He did the designing to completion of our bathroom. Great staff and good quality bathroom furniture. I highly recommend them and say don't waste your time looking elsewhere.

H. W.

5 star service from the whole team. We searched around and didn't find anything as good as they offered. We paid a bit more than what we planned however it was well worth it! From the planning to the fitting and quality of the kithen. The fitter which we had, Andrew Walters could not do enough for us. He is very friendly , reliable & a hard worker overall. He advises little things which really finish the kitchen, with the experience that he has. Be warned he is a tea pot mind lol. Excellent Service & very pleased with the end result Thank you to all the team! The Watkins family !

J. G.

I was greatly impressed by the service provided by TW Thomas during the installation of a new bathroom suite for my elderly parents. Their experienced and helpful staff handled and co-ordinated all aspects of the process with my parents in a professional manner, greatly reducing what could otherwise have been a stressful process. I would not hesitate to recommend them.

C. W.

T.W. Thomas have just fitted a brand new en-suite in our apartment and we are over the moon with the result . Every single aspect of the process has been a pleasure , from the first time we walked into the showroom , right through to saying goodbye to the fantastic fitting team on completion . Many thanks to all involved , especially Andrew Thomas , for his great planning, and help and advice choosing all the items . Looks like we'll have to have the main bathroom done next !

J. H.

great service from TW. They had a good selection of equipment and tiles and staff were very friendly and helpful. Nice displays to help visualise. Happy with the service for our ensuite and we just gone back and ordered a new bathroom suite as well!

S. H.

Superb service from start to finish, Jamie Whitton was our bathroom designer, no pressure sale, very informative and gave us excellent advice and ideas. Jamie provided us with CAD images of the proposed design via e-mail and recommended an amazing tradesman Tony Fisher who transformed the design into reality. Tony is a true craftsman and promised us a first class service and finish, boy did he deliver, we now have a bathroom which feels like we're in a five star hotel every time we use it.

S. D.

The whole experience was seamless. I measured the bathroom and wrote a list with the type of products that I wanted. Within a couple of days, Andrew had built me a full quotation by item. I visited the store and we ran through the quotation, item by item, agreeing or amending each. Andrew listened to all of my comments and provided helpful suggestions. I paid a deposit and didn't need to pay the balance until the goods were delivered on the date requested by the plumber. With a couple of very small exceptions, every item was delivered as agreed. Where there was a delay to delivery on a couple of minor special order items, Andrew kept me fully up to date and got the plumber's agreement to come back at a later date before sharing the news with me.

J. M. J.

We wanted to update and upgrade our ensuite shower room and called in at TW Thomas. We ended up looking no further! The range of choice interns of every aspect in bathroom design and fitting is second-to-none! We had a very personal service which included great advice and more importantly, we were listened to and every wish was accommodated. The design process was very enjoyable and thanks to computer aided software, we were able to get a very realistic 3D printout which could be adjusted quickly to take account of anything we decided to change. The fitting was carried out by one of the firm's approved tradesmen. The one we had was excellent! He carried out all the work to high standards and was as clean and tidy as you could wish during the fit. He even worked on Saturday and Sunday to get it finished in time for us to return to work and fitted any accessories free of charge. We are delighted with our new shower room and would highly recommend TW Thomas as a company you can rely upon to provide a complete service "all under one roof". Thank you for reading this. I hope it helps you if you are intending having some work done.

N. B.

Having been looking for a new bathroom for a while I had been to a number of bathrooms showrooms. I found the service and advice at T W Thomas exceptional. The staff were very knowledgable and friendly. They listened to what we wanted and designed the perfect bathroom. We weren't goining to refurbish our ensuite for another year but were so impressed have now had this done as well. I would recommend T W Thomas to anyone looking for a new bathroom. Andrew and his team our second to none!

D. W.

Family run business with over 100 years in the industry and it shows. Knowledgeable, friendly and passionate staff who are happy to help and advise customers and trades people. Their products are great quality and I always recommend my customers to purchase from TWThomas. None have been disappointed.

B. W.

Absolutely superb customer service. Really knowledgable, friendly and practical advice on the planning and fully supportive throughout the entire delivery and installation. Probably the best company that I've ever had the pleasure to deal with. Their recommended bathroom installer is first class.

l. g.

Awesome customer service throughout from design to delivery, nothing was to much trouble for them. All products they installed were top quality. A very professional servics right the way through from the design stage at the show room to installation. Never felt anything was to much trouble for them even when i suggested a slight alteration at the end.

S. M.

Amazing service at TW Thomas . We went to their showroom to get an idea of what we wanted and ended up buying everything from them - from the under floor heating system right down to the soap dish ! The service was outstanding . Really helpful cad images were emailed to us and every query was dealt with quickly . Andrew Thomas was incredibly professional and extremely knowledgeable - nothing was too much trouble . We highly recommend and would go nowhere else .

M. T.

Excellent service and competitive prices, the staff are very helpful, nothing is to much trouble. The selection and price range is second to none no matter what the budget or design taste. Did have a small issue with one item but this was rectified with no ifs or buts and at a super fast pace. Brilliant T W Thomas , will definitely be buying the next bathroom from them.

W. O.

Superb customer experience from this local company. Price comparable with what we found on the internet with a lot of added value from the personal touch. We installed 3 new bathrooms and Andrew was a massive help, providing extensive knowledge and guidance along the way. He was very responsive to our many demands and always replied promptly and courteously. Would not hesitate to recommend this company. Lucio Massignani

P. J.

We would like to say a big thank-you to Andrew for the excellent job he did drawing up the plans for our shower room installed by Allied Welsh Loft Conversion Company. We are very pleased, especially with the shower tray and it is exactly what we had been looking for, all the staff at TW Thomas were very helpful and we would definitely recommend you, for the huge choice of products and your very knowledgeable staff.

J. C.

We would definitely recommend TW Thomas to supply you with excellent products and first class service. No pressurised salesmen just staff who are helpful and are there to give advice.Nigel Hann drew up a plan and helped us select the fittings and tiles which fulfilled our dream of a five star bathroom. They suggested a plumber to install our bathroom and Steve Williams did a superb job. When it came to returning tiles and trims that we had over ordered, there was no fuss just instant credit back into our account. From showroom staff to drivers to warehouse to office staff we were impressed with the service given. If you want the best, go to TW Thomas.

C. J.

When you have lots of decisions to make about a new bathroom or kitchen you can have complete confidence that at TW Thomas you will get the best attention, information and product to make your choices. I have bought both kitchen and bathrooms from them and we are delighted with the service and product.

H. B.

Great Service. We bought a Kohler suite 8 years ago and recently noticed a small crack in the sink. Made a call to Jamie and then emailed a picture to show the problem. I collected the replacement yesterday. How good is that?

G. R.

Used TW Thomas several times over quite a few years. The advice and products you get are first class. Professional service has always been evident and I would not hesitate to recommend TW Thomas to anyone intending a project. I have moved away from Swansea but still come back to buy all my bathroom products for the above reasons.

D. P.

Fantastic service from start to finish. Very good range of designer products, knowledgeable sales person, competitive prices and great after sales care. Will definitely return when we complete our next project. I'd like to personally thank Andy who looked afer all of my wifes requests.

M. W.

What a fantastic service we received from this quality bathroom supplier.All the the staff were extremely friendly and genuinely interested in providing us with the information we required to give us the best possible outcome.The after sales service was second to none and the quality product and service we have experienced means that we will never shop anywhere else for any bathroom products again. Thank you again look forward to completing our next project with you.

D. H.

Really good customer service - helping with design and specification, how to weigh up the pros and cons of particualr choices, patient, flexible, willing to negotiate and an excellent showroom. Long established family firm with plenty of return custom.

S. K.

i have an upper limb disability and needed advice and guidence to get the right bathroom for my unusual requirments.. TW Thomas provided this, researching products for me and finding very specific items. They advised me on the practicality of my proposed bathroom plan. Their pricing was competitive and the products excellent quality. If you are looking for a bathroom to last with service and support this company far outshines and internet based options

A. R.

Salesman Mr Jamie Whitton handled everything to perfection,from measuring up to choosing furniture,tiles and fittings. The tradesmen recommended by Jamie who carried out all the work were first class in all aspects of the job. The whole experience of the service supplied by T W Thomas is superb.A+++++

J. H.

TWThomas has been our ' go to' bathroom store for years. Their knowledge of products and technical information is immense. We say thank you, especially to Andrew and Marcia, for guiding us through two bathrooms and a cloakroom! Joan & Steve Henry

E. V.

Exceptional Customer service and quality of products supplied. Andrew and the team provide an extremely personal service. As repeat customers we would thoroughly recommend for all aspects of Bathroom developments.

M. B.

Brilliant showrooms with a multitude of style's. Whether bathrooms or kitchens , tiles to accessories your spoilt for choice. Great bargains to be had as well to upgrade a tired shower or bathroom on a budget.

J. P.

Everyone at TW Thomas was really helpful, patient and made choosing a new bathroom with floor and wall tiles into an easy, straightforward and surprisingly fun experience! I had anticipated getting a bit stressed out with it all but it was smooth and the virtual bathroom created from their software programme from the bathroom dimensions, allowed me to visualise what my bathroom would look like with the choices I had made. I cannot recommend TW Thomas highly enough.

R. G. E.

Excellent service from start to finish. The Expert help provided by Andrew Thomas, which was second to none and we can't thank them enough for their help from the planning and choice for the bathroom and ensuite that they helped us with. Happy to recommend them to all.

P. K.

As always, 5 star service from Marcia and her team, and from her recommended bathroom installer, Seb Ferris. The project was to fully renovate (back to bare walls), and convert, a tired old bathroom into a state of the art walk in shower room, to enable my brother (who has dexterity issues) to use more safely. Due to my brother having a certain period of care home respite, we only had a small window of opportunity to get the installation done, and Marcia trawled her recommended installer list and secured Seb's services. Marcia drew the plans up, ordered all goods, and had them delivered on time. Seb did the rest, apart from sub-contracting a plasterer, electrician, and flooring specialist, all of whom's work was also 5 star! Absolutely delighted with the end result, fabulous wet room, all waste materials removed and house left spick & span, you wouldn't know works had been carried out. Downstairs loo next, why shop around, T W Thomas & Seb already booked!!

P. O.

T W Thomas planned and sourced our bathroom eight years ago. This was after visiting at least four other local suppliers. At TWT the difference was the 'service'. Complete commitment from the outset, both in ensuring a great design and that the fittings chosen were totally compatible with our circumstances. (Some items only work within a specific range of water pressures- one should not just choose fittings without checking. I did not know this. When one manufacturer changed an item's specification without notification, TWT just replaced the item immediately,with no hassle ) The planning was excellent, and professional, but the best of all is that even after 8 years, if I phone for assistance with a small query,(unusual tap washers, for example), then all details are on their computer system. I am still treated as a valued customer, and NOTHING is too much trouble. In some establishments, as you leave through the door, that is it! If I were to move house and needed to revamp another bathroom then I would definitely return to TWT.

D. B.

Raum Architects have worked closely with TW Thomas on a number of projects and have found them to be a thoroughly professional, knowledgeable and flexible team. The range is excellent and covers a variety of budgets and styles. They have been a pleasure to work with! Helen

A. C.

I have Used TW THOMAS for many many years and indeed many Stunning Bathrooms suites, Stunning On-suite and walk in showers etc. Theres a well Stocked Show Room for you to view and to imagine what your Bathroom would look like and they are at a very high Standard indeed. And if theres any problems Andrew and his Staff will do his/their Very Best to Resolve them Fast so i Highly Recommend for anyone to buy The Very Best of Bathroom Suite Etc.

W. J.

A Great range of products, ordered bathrooms for the whole house and a kitchen, everything arrived on time without any problems. Staff very knowledgeable and friendly with excellent after sales service. Top quality establishment and would highly recommend.

P. S.

TW Thomas provided us with a suburb quality bathroom and helped enormously with the design and fittings. The staff are first class and are always prepared to help solve any problems that might occur. it really is a five star organisation.

I. G.

Excellent service, help and cooperation from start to finish. Excellent installer in Chris and Andrew Thomas really knows his stuff and was always prompt with advice and suggestions. Altogether a pleasant creative process

B. M.

Good service, not pushy, left to make your own decision. Take your measurements and they will plan your layout with suggested options.

J. E.

An amazing showroom with very helpful and knowledgeable staff, would highly recommend a visit ! We are delighted with our new bathroom and were so impressed with the bathrooms on display at T W Thomas which gave us great ideas when designing our new bathroom.

M. H.

Andy and the team looked after my project from start to finish. Fantastic result at the end. Communication was great which is why I've written this review as the simple things are hard to come by nowadays ! Thanks again all Martin Humby

S. L.

T.w.,Thomas have the most amazing showroom, we have recently had a new house built and bought all of our bathrooms and fittings from them, Andrew and staff were extremely helpful to us, we can highly recommend them to anyone looking to buy bathrooms etc,. from Philip and Sheila lewis.

B. N.

Fantastic place Nothing was to much trouble, all the staff was so very help full. There is so much choice, and the plan that they come up with was perfect for my bathroom. would definitely recommend to others and would definitely return in the future..

L. c.

Excellent very pleased with our new bathroom , big thanks to Andrew for the design and service received.

M. W.

Amazing service, huge choice of bathroom suites. What I liked best about TWT is the guidance they give you, with no pressure of purchasing. After service second to none.

D. J.

Really helpful and knowledgeable staff. Nigel gave great advice and sorted out our new bathroom. We'll be back for en suite and downstairs loo!

m. s.

Great experience enjoyed choosing my kitchen. Staff very helpful and accommodating would highly recommend

J. A.

A wide range of high quality kitchen and bathroom units, fixtures and fittings. Friendly and knowledgeable staff.

M. W.

Lovely staff, fab service and I am thoroughly pleased with my new bathroom which Andrew designed for me. Got everything I needed under one roof.

N. B.

Have used TW Thomas for all our bathrooms. Very friendly professional family business with beautiful and stylish bathrooms . Would highly recommend.

S. G.

Knowledgeable, helpful staff with a great selection of quality product. Nothing is too much trouble and any problems are immediately sorted. Highly recommended.

M. M.

Best place to purchase bathrooms in Swansea, All the staff are most helpful with designing and purchasing your new bathroom, excellent products with first class service, after sales service is also Top class :-)

J. G.

Great to see a business offering such a wide range of product. There really must be something for everyone. Nothing is too much trouble for the staff either they were very helpful in answering all my questions

J. W.

Excellent service from the basic design stages through to completion.this is the second bathroom purchased here and would definitely recommend

A. B.

Quality products and the best after-sales I have ever experienced. Keep up the good work Andrew and the Team!

M. B.

Very helpful staff in store.

L. C.

Very happy with the quality of the bathroom suite. Staff are very helpful and welcoming. I would definitely recommend Tw Thomas

R. W.

Really helpful with bathroom design. Lovely products. Not cheap but good value for money.

B. W.

Fantastic range and quality products!! Very friendly and helpful staff!! Would highly recommend to others! Beautiful bathroom- thank you!

W. T.

Amazing service , they always go the extra mile. Wouldn’t bother going anywhere else as they have or can get anything you need for that fab new bathroom.

A. B.

Excellent showroom with nice high quality stuff... very helpful staff. I have recommended friends and family who have also had great service 👍

M. B.

Excellent service from Adam in the showroom and fitting with the highest standards of workmanship from Chris and his team.

P. J.

Liked it so much ,excellent selection so good I ordered a new kitchen

R. J.

I would recommend using this place. I dealt with Jamie from start to finish and he was a great help. Thanks again for all your help!

G. D.

Great range of quality bathrooms and staff could not have been more helpful - nothing was too much trouble

E. P.

Experienced and friendly staff will help choose your new bathroom or kitchen.

s. f.

Omg this place blows my mind it's so awesom I just love the staff they are so friendly and helpful there's nothing they don't know about bathrooms

L. k.

Really great service, from planning to installation of the wetroom! Would highly recommend

E. P.

Very experienced and friendly. Nothing is too much trouble and always happy to help.

J. K.

Very helpful staff and fitters couldn't fault them...

H. F. T.

Great choice at the show room and good personal service, easy parking

G. B.

Great price and service on an illuminated mirror for my en suite.

S. R.

Very good work and my new bathroom is fab.

A. W.

Brilliant staff, great products at the right prices! what more can I say!

S. j.

Very happy with the quality of the bathroom and excelllent customer service.

P. B.

professional service with really affordable prices!! something you cant see this days in many places 5/5

A. T.

Thank you for the first class service. Thank you very much for all the help, advice and support

C. B. C. L.

Quality products with excellent service would highly recommend.

j. (.

Great service not cheap but excellent quality

D. J.

Great place to visit..very friendly staff

g. g.

Exellent service for a quality product. Very friendly staff.

C. L.

Excellent expert advice from staff. Quality products.

K. B.

Excellent service. Would highly recommend !

B. W.

Excellent service from knowledgeable staff!

C. O.

Great staff and service

G. W.

Great service and knowledgeable staff

A. L.

Good choice and knowledge staff

w.

Customer Service second to none.

D. D.

Modern excellent quality.

J. K.

Highly recommended

r. r.

Excellent service

p. p.

What a selection !!!!!

c. e.

L.

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