Reviews of University College Hospital at Westmoreland Street. (Hospital) in London (London).

University College Hospital at Westmoreland Street

107 Reviews

63 Comments

Hospital

16-18 Westmoreland St, London W1G 8PH, United Kingdom

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Description

Information of University College Hospital at Westmoreland Street, Hospital in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of University College Hospital at Westmoreland Street

Sunday

8am–8pm

Monday

8am–8pm

Tuesday

8am–8pm

Wednesday

8am–8pm

Thursday

8am–8pm

Friday

8am–8pm

Saturday

8am–8pm

Reviews of University College Hospital at Westmoreland Street

R. A.

Had pneumothorax surgery here recently, only decent nurses were Pamela, the food lady and the physio nurses. All the others had attitude problems and were unhelpful.

m. d.

Arrived today a bit early for my appointment,I was greeted very warmly staff very polite very clean only downer was the coffee it was one of the worst coffees I ever had this year ok last year as well

F. K. (. M.

Great service from clinical staff. Front-of-house service is the opposite.

G. C.

I was an inpatient at UCLH Westmoreland Street over night and would just like to thank everyone involved in my care for this visit in this very trying year of 2020, I was so well looked after and felt everyone found time to explain things and also listen to me. Staff seemed warm and caring. Keep up the good work.

M. R.

Fantastic staff first class care better than a 5 star hotel food very tasty.l had 5 days in there was transferred from another hospital for treatment .Credit to N H S .

P. K.

My wife has been treated for bladder cancer, and the Medical Staff have been absolutely amazing. I cannot say thank you enough.

Respect. I'm working for UCL and their hospital is doing job well. I don't know better place to go. Please do not come here because I don't want wait so long.

S. D.

Staff seem very more focused on getting the paperwork done rather than taking taking a moment to acknowledge people. Very target driven particularly in comparison to some other London hospitals that I have been to. A little customer service related training would go a long way! The food in the canteen was... (I’ll put it down to Hospital aliment) not worth the money. Parking is limited and dang expensive (street parking only) rather commute if you are able to.

P. C.

I was an inpatient at UCLH Westmoreland Street for one night after surgery. The hospital was supposedly refurbished by UCLH in 2015 after they took it over from St Barts when it was The Heart Hospital. The refurb must've been done on the cheap as many of the installations are already falling to bits. Pretty much without exception, every member of staff I interacted with was helpful, pleasant, friendly and professional particularly the nurses and ancillaries on the ward. Management and systems, however, are a disaster here. Staff are really struggling with a new IT system that seems ill thought through and implemented without much consideration for the end users - the nurses and care assistants. The centralised aircon system in this hospital has only one setting. Extra hot! It's stifling inside. So unhealthy for patients and staff alike. And it must cost a fortune too. Overall I'm very happy with the treatment I received at UCLH Westmoreland Street but there's certainly room for improvement.

G. F.

Have been diagnosed with stage 4 lung cancer and visited hospitals in the US and Europe for treatment. UCH is jus t so much better than any that treated me, including the private ones. The staff care, they are friendly and made me feel safe and looked after. I can not recommend the hospital enough.

p. a.

When I was first diagnosed with prostate cancer I thought I was going to die.After a biopsy and tests, I was sent to UCLH where I was told I could Have Radical Prostatectomy where as the prostate is removed by consultants using the Da Vinci Robot.I was soon put at ease when told they can rid this disease and remove the prostate.I went to a pre surgery school here where I met other men with the same problems and was explained by the nurses all aspects of my surgery. Two weeks later, the day of my operation I met my consultant who calmed me down , and I was soon in the theatre where every single person had a specific job to do.I woke up back in the ward and where I was well looked after by the amazing staff. It is now 5 weeks since my op and recovering well. I would like to thank my consultant who performed my op and every single person who was in the theatre at the time helping to save my life and rid this disease.

M. R.

This is a fantastic hospital, it is a specialty Hospital, thus the care that you have from here is very tailored to the needs of each patient. I would recommend this hospital to anyone. I travel over 80 miles to go there, but it is well worth it. What price do you put on health when you have been told there is no other options by your local hospital.

Thank you so much to all the amazing staff!! You have been very kind, caring and professional! I'm very grateful!

T. T.

Charming bloke did my MRI scan. Turned up ¾ hour late and they were really nice about it. Mind you, they did warn me I might have to wait till 5pm so as not to inconvenience anyone who turned up on time, which was fair enough. As it turned out they saw me almost immediately.

B. D.

Excellent medical support and treatment, outstanding hospital cafe food, best salad and best stew I've ever had and really tasty soup too. Only one glich, otherwise 5 star, I'm taking up with the fire service. 14 bin bag size bags of rubbish in the stairwell to the overnight stay bedrooms, on the first floor of 6 floors. Told that the entrance I came in was the only way out. A staff member showed me another way out, but said he wasn't meant to tell me. The manager said he shouldn't have told me!!(it's on the 6th floor! - with no fire exit notice, just a notice telling staff that they must not use this exit!). I look forward to this manager's letter, he promised within a week, after some pressure! He refused to deal with the situation, but anyone staying there, if the rubbish in the stairwell was on fire, the higher up you were, the less chance of survival, not being aware of the top exit. He said he'd speak to the fire officer who does the inspections, refused to give me the F.O's contact number or name, when I asked why, "Because he's a member of the Trust"!!!! Says he won't do anything straight away to resolve the concerns of rubbish in the stairwell (collected 4 x a day evidently), or the exits, until he's spoken to the Fire Officer. (or about confusing information about fire exits(s) or about the fire exit signage (where you follow the signage, on the floor you exit the stairwell, it doesn't show which way to turn in the corridor!). I know the manager was very busy doing year end figures, but really! REFUSING to tell or allow staff to tell where there are three possible exits, at least, rather than just the one where you came in, on the GROUND floor or sub basement!! Two other overnighters were rather relieved to know about the alternative ways out!

S. B.

All hospitals should be like this.... I have just had my second stay here in the past 5 years and was curious to see what changes had taken place place during that time... Well, the staff are still as wonderful, caring, making sure the patient comes first every time. Everybody from the cleaners (who are constantly on the wards dusting. mopping, tidying etc etc) to the consultants and everybody inbetween are there for the patient and to ensure the best care possible is giving. Patients are treated with respect, which goes a long way when you are scared or unsure of what is going on, opinions matter, the doctors and nurses keep you informed every step along the way as to what is happening. It doesn't quite have the luxury feel that it had 5 years ago, but I would be pushed to name a better hospital to stay in. The downside, and yes there is one - the food and catering.... make sure you eat the breakfast as it may well be the only edible meal of the day. Choices are given on the daily menu, but these bear little resemblence to what is on the plate, and it tastes foul.... from the goulash (looked like a dog's dinner) to the roast beef (very chewy). Outside caterers are used, and maybe it needs to be discussed in detail with them, but healng starts from the inside and good healthy food is part of the process. There is an onsite kitchen and a better way may be to employ their own cooks and provide their own cooked meals daily.. there really is no excuse for being served fruit and jelly 7 days beyond the use by date!! a hot drink before bed would be a good touch too perhaps hot chocolate??

A. G.

My wife had surgery for her kidney stones at Westmorland hospital and I must say staff nurses ( Hannah & student nurse tayin on the 3rd floor ) and doctor Miss Allen & her team was super amazing. Also Susie & Siobhan ( senior nurses ) were great and been so helpful. I would highly recommend this hospital to everyone... so thank very much guys !!! Anil & Amandeep

P. R.

Canteen is okay. Expect to spend literally all day waiting to be served for tests. Then months for basic results. My brother had to have the same test done 3 times because a machine didn't work! Overall time was 2 hours - time for me (same test in adjacent room on the same day) was just 10 minutes!

D. C.

I think the hospital and all the people who work there was brilliant. They looked after me. And they were very friendly and helpful could not thought any one of them

D. S.

Helping me tremendously, ♿ disabled friendly, just wish the staff in the restaurant was as polite as the doctors and nurses! Shame as it let's the hospital down in that area.

K. M.

Probably one of the best. Considering it’s NHS you could mistake it for being private. Some of the best consultants here, up to date with the very latest technology, some amazing stuff they do here. My only criticism would be after procedures in the ward, there are very few staff compared to a general hospital, buts that’s down to government cut backs. Appointments get changed a lot, this again I would say to lack of staff. Staff are very friendly, not found them to be unfriendly as some have suggested, and I have been coming here for around 3 years on regular visits. Keep up the good work😊👍

L. U.

My son had two operations here amazing staff on floor one intensive care brilliant care floor three the physio staff I'm be for ever grateful for the care the surgeons are doing on my son outstanding work and were overseas

P. W.

MORALE IS VERY LOW AT THIS HOSPITAL, NOT ENOUGH STAFF TO HELP STAFF THAT ARE ON DUTY.SOME RECEPTIONISTS VERY RUDE AND VERY UN HELPFUL.CANTEEN STAFF VERY POLITE AND HELPFUL.THE TWO DOCTORS WHO DID MY SCAN WERE ABSOLUTELY LOVELY,HELPFUL,PROFESSIONAL.THE SISTER WHO TOOK MY BLOODS WAS VERY ABRUPT AND NEVER SPOKE TO MY AS A PERSON,SHE HURT MY ARM TYING THE STRAP TO IT LETTING IT GO,IT SNAPPED AGAINST MY ARM,SHE NEVER APOLOGISED.THE DOCTOR WHO DID MY STRESS TEST WAS VERY ABRUPT RUDE HE SAID DO THIS,DO THAT HE NEW MY NAME AND NEVER ONCE REFERRED TO IT.HOWEVER THE DOCTOR I SAW AT THE END OF THE TESTS WAS LOVELY POLITE AND VERY PROFESSIONAL.I NO THIS IS NOT A HOTEL BUT A HOSPITAL AND I WOULD OF THOUGHT PEOPLE WOULD BE TREATED LIKE PEOPLE, I WAS NOT THE ONLY ONE WHO FELT LIKE THIS ON THE DAY. THE 5 STARS GO TO ALL THE PEOPLE WHO TREATED ME LIKE A PERSON YESTERDAY AND FOR THAT I THAN YOU XXX

B. J.

I had my ICD fitted here and I was very satisfied. People leaving bad reviews need to remember that it is a hospital and not a hotel.

S. M.

I was operated upon in Jan 2015. It is good hospital with high standards

j. w.

With the Mercy of God the staff and Dr of heart hospital specially nurse Gerald and Dr Aslam and some other they all are Angel for me, They gave me new life.Thanks to All ov them.