Reviews of Holiday Inn Express London - Newbury Park, an IHG Hotel. (Hotel) in London (London).
Holiday Inn Express London - Newbury Park, an IHG Hotel
Eastern Avenue 713, Newbury Park, London IG2 7RH, United Kingdom
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Information of Holiday Inn Express London - Newbury Park, an IHG Hotel, Hotel in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
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Reviews of Holiday Inn Express London - Newbury Park, an IHG Hotel
M. M.The accoustics of this hall is very good but there's a noise limiter set to 80 decibels. So, if you have a live band for your party, DO NOT chose this venue! Also, you have to pay a minimum of £5 to park your car for the day. There's no free parking for guests.
L. G.This was the first time we had stayed at this hotel. The staff were very friendly, nice and helpful 👍. The room was good however it could have done with a painting. The curtains were shabby. But the most disappointing thing was the toilet kept getting blocked we feel the hotel needs to look into their system and hopefully get it sorted. Apart from that we had a very nice stay and will definitely stay there again.
L. S.The room was clean and tidy. And check in was smooth. All info was provided and help was given promptly when asked. We stayed for 3 nights and had a good stay. The only thing which left a bitter taste in this whole experience was a staff at breakfast on our last day( Friday) . I am unable to have any solid food first thing in the morning, and asked at reception on our first day whether a grab and go back can be arranged and I can have my hot drink at table with my family. The staff were really nice and provided me with grab and go bag for me for 2 mornings. The final morning when I asked for a grab and go, a rude gentleman plainly refused. He was unpleasant and abrupt. Finally the lady at the reception and another lady staff at the breakfast area sorted the problem swiftly by getting me a bag. However this man staff never apologised after the incident. Well, I guess there is always one in a competent staff group who tends to be awkward and biased. Kudos to other staff who work hard and are competent. Generally a good stay, equipped with good travel options. We took the tube easily into central London from Newbury park.
L.I now never stay in any other hotel brand if I can help it. Our experience over the weekend was excellent. The staff, as always were so happy to help and were always willing to go out of their way to do so. Parking the car was easy and very …
F.The staff at this hotel were so lovely! We were staying at this hotel to attend a family wedding and had stopped in Manchester on the way at another IHG hotel. The comparison was night and day! The rooms were immaculate and the the staff so friendly and cheerful.
S.Stayed four nights at this property immediately after the UK's freedom day and a very good experience. Would have been better if some more varieties were offered in the breakfast menu.
J. S.Considering this is a budget hotel, I was pleasantly surprised by the quality of the rooms - a little dated perhaps but a solid offering for the price - and the location is ideal as a base for onward London travel.
The room is immaculate. COVID training has paid off and I'd encourage the property to maintain this level of care post-pandemic.
I can't provide comment on the breakfast - I was a very late check-in (the reception dealt well with my 50% functioning self), and so slept right the way through on a very comfortable double bed!
N.I loved this hotel so much that I have pre booked rooms for my sons wedding guests to stay. The staff, rooms, breakfast and hotel was amazing. Very clean and hygienic. COVID system in place. The breakfast has a variety of muffins and …
H.Myself and partner stayed here whilst visiting friends, fantastic hotel, very clean and the staff went above and beyond to help us with anything we needed. Nothing was to much trouble! Hotel was nice and quiet and the room and beds were …
F. 2.Nice place to stay. Air con was very loud, but better than being too hot. The only thing that ruined it was the guy who stabbed someone outside. Police everywhere and police helicopter above my room. Not the best nights sleep. Not the hotels fault though, unless disgruntled employee! Reception staff and ladies serving the food were great.
D.This hotel is always our choice of stay when in London.
It is a clean, modern hotel with clean comfy rooms.
The staff are brilliant, great service, always willing to help. …
P.The checking in and the staff at the checking counter made visiting the Hotel great. Most of the paper work at be done before I arrived. It was easy to obtain all information about the locality. The room was at normal temp and it was clean. …
a. D.Didn't use the Holiday Inn actually They have a small hall just around the back for hire Which We used for pre wedding party Nice and clean
M.Our stay was short but comfortable. We checked late but were welcomed by a friendly member of staff. Air conditioning was perfect for the sweltering summer evening. Bathroom was lovely and clean.
Only thing out of place was some stains on the carpet.
J.I was pleasantly surprised with the room after reading work was taking place in the hotel. The hotel has the basic necessities. A comfortable bed, tv, sofa, desk and chair and a spacious clean shower. The staff were friendly and by day 3 …
L.Staff were all lovely. Check in was easy. Room was clean and comfy. Good choices of food for breakfast and plenty of tables. Hotel was a cool temperature even though it was 30 degrees outside. Great location for transport. All round great experience.
S.We have used this hotel on previous occasions and we would happily use it again, staff are friendly and helpful. We find the transport access to be non stressful, driving to and parking at the hotel and using the tube, which is within close and easy walking distance, to get into the centre of London.
H.Enjoyable stay at this hotel, we were pleased with the standard of the hotel for the money we paid. Room was clean and what you would expect. All staff were friendly and helpful, especially the man serving us breakfast, as he was very …
R. C.We stayed here for one night for a family event. We chose this hotel due to the location and for the specifics around covid hygiene. For those reasons, we score it highly. There are one way systems in use as well as plenty of signs and other good ideas. Such as a pot of pens (to use when signing and checking in) and a pot to put the used pens, to avoid contamination. At breakfast, 2 staff members are there to take your order and walk through each area, so you can see what food and drink is on offer and they will sort it all out for you. Really well done to Holiday Inn for these covid smart approaches!
I only gave it 4 stars because I think the car park lay out is very odd, as you enter a different companies car park to get to the hotel one. Then the disabled bays aren't clearly marked and therefore I saw lots of disabled parking bays taken up by non blue badge holders. Also in general, due to the layout of the car park to the busy road, and breaks in the bushes, it feels like there could be security issues.
The room are fairly good size and good lay out. The mod cons are simple but effective. All nice and clean and I think they've done a good job for the price! The window panelling means that when it rains, you will hear it! Especially at night.
F.Hotel was really clean and social distancing measures were well placed. Room was also very clean and comfortable offering a good night sleep. Breakfast was good too and it was good that breakfast options also included Gluten free bread …
h. p.Erika on the front desk should be congratulated for sorting out some problems very promptly. She listened and acted quickly during the check in process. A very professional young lady who is an example to be followed by others. Apart from …
S. D.The staff were amazing ! They literally bent over backwards to meet our every request and every need.
Can’t thank them enough for making our stay so pleasant during such difficult restrictions (Covid)
Would definitely stay again and would definitely recommend.
The rooms are quite basic but well supplied with refreshments and towels etc , very clean and the breakfast was extensive considering that the Covid restrictions meant we couldn’t eat in the restaurant......it was all packed in bags for us ‘on the go’......
Thank you to all of the staff for their kindness and professionalism
J.The bed was far to soft and dipped in the middle, could do with changing mattresses.
Staff were very kind and helpful and the hotel was close to where I needed to be …
B.We had a great time. Hotel staff friendly and happy to help. Room was comfortable and had all basic amenities. Breakfast was nice with a good selection.
A. T.Did not personally visit this establishment only dropped off Doctor who holds surgery for the occupants staying there.
Security guys very polite and helpful and on first impressions reception area very clean and tidy
2.Ideal value for money Hotel close to Tube for easy access to Central London. All staff found to be very helpful and friendly. Looking forward to visiting again.
Q.As a gold member, made to feel very welcome. The late checkout and free WiFi was great. Wish there was a takeout box for my partner who didn't want yo eat breakfast with everyone else. Could be nice to offer this option in the future. Thank you
r.I really enjoyed my stay here. Very good value for money. Staff are excellent. Very polite, genuine and yet professional. Room was impeccably clean. The cleaning staff was very, very polite and especially the young lady that was on my …
S. -. K.Some of the reasons why we like staying at hotels generally because being in a freshly prepared hotel room gives you that nice 'new' feeling. ... Fresh bedding, fresh towels and new amenities, clean bathrooms, clean surface. The view from the hotel is amazing from the highest floor.
L.My daughter and I went for a weekend break. From arrival to departure, the staff were very friendly and attentive. The bed was very comfortable and we both had a good sleep. The shower was beautiful, very refreshing. Breakfast was not a …
S. L.To me breakfast to the next biggest thing to having a great night rest. I asked for vegan sausage and to my surprise it was unheadable!!!! As if they took it out of the freezer and bang it in the microwave . Please improve on this.Thanks
K.The staff were all amazing and helped us with a few small issues we had efficiently.
The breakfast service was awkward because we could not see what the choices were …
2.Having stayed at this hotel in the past it was pleasing to see that the management and staff had put in place all the measures required to make our stay safe and secure, which made for a most relaxing stay. All staff encounted were found to be both helpful and curteous.
M. W.I stayed here from the night of Friday 28th August until Tuesday morning but I was meant to stay for 2 weeks. Glad I didn't! Here are the good points. The room was very spacious and had everything needed including a nice big bed. The bathroom had a proper shower and space for toiletries. There was wifi and breakfast included. Now for the bad, on Sunday and Monday morning I was queuing for breakfast and was told by a member of staff to go to the other side where it said no entry. When I did that another member of staff said the queues over there. Then I tried to explain what I was told by the first member of staff but unfortunately she didn't understand much english. These mixed messages shouldn't happen. I've got no problem with people not being english but if you're going to work in a hotel or similar accommodation you need to know and understand the basics. Also this member of staff that didn't know much english kept staring at me when I was eating. The other bad thing was later on Sunday morning I had gone down to reception to ask about cleaning which I was given a bit of paper about that said I had to choose a 4 hour slot in advance which is fair enough but it failed to mention that cleaning was between 9am and 1pm which I found out from the member of staff who expected me to already know. Then I said can I have the cleaning the next day (Monday) between 9 and 10am and she said no because it has to be 4 hour slot. I said well how am I supposed to choose a 4 hour slot when 9am until 1pm is 4 hours. She then ignored me and spoke to the person behind me who also wanted cleaning done the next day. He asked for an hour slot after 12pm. I waited until he'd gone because it wasn't his fault. It was the staff's fault. I did have a go at the member of staff for ignoring me and for not treating me the same as as the man. I did swear a bit but only out of frustration and not directed at anyone. I then went up to my room and when I came back down to resolve the situation and apologise for swearing the staff member apologised to for not treating me fairly and said my room would be cleaned the next day at the time I wanted. So I then thought everything was fine but Tuesday morning I went to meet with my social worker who told me the hotel staff wanted me to leave even though it had been resolved. This has led me to write this review
G.Dated and in need of renovation. Cleaner did not remove previous occupants shaver from the shower. Air conditioning unit in lobby leaking on to carpet. Reception did not answer the phone over a period of an hour which was very inconvenient. …
A. W.Clean and the windows can open, the bathroom has a night light and you can postpone your check out by an hour.
T.Have stayed here a few times for work and have enjoyed my stays most times. This time sadly their kitchen extractor wasn’t working so the food was extremely limited again. They could do with better food choices on the menu anyway, hardly anything has vegetables with it.
S.Nice hotel with very friendly staff and helpful. The hotel looks clean and tidy and is doing their part with the covid rules. The breakfast is nice but the main menu is very limited at the moment and there's not many places to eat around.
P.The staff were very friendly and nothing was too much trouble. The room was clean, tidy and had efficient maid service.
G.This hotel is well worth a stay and it was our second visit. What makes this hotel a pleasure to stay in is the quality of the staff. On both occasions they have been so helpful and always polite and smiling. …
H.The location of the hotel is great. Very close to the Newbury Park tube station which is the red central line. The breakfast selection is great and gluten free options are available - I am not gluten free but great to see this advertised. …
J.We travelled down from Glasgow for a family funeral and I was looking for a hotel close to the underground station and within a reasonable distance to the funeral as my mother is in her 70's and suffers from arthritis. On arrival my honest …
G.Excellent standards, friendly staff, good location near tube station for travel into London.
Breakfast was good and the lady who served was absolutely delightful.
Really good value for money.
L.Easy check in and booking. No issues with car parking as well which is very reasonably priced. …
S.Value for
Money with breakfast. Average stay. Very busy hotel, avoid if you want some peace and quiet.
N.After a long day of work you just need to check in quickly and get settled in your room. …
M.First stay at this hotel since before the pandemic start in 2020. Disappointed with level of cleanliness, smell of drains and lack of variety in choice of breakfast.
R.Great Hotel, comfortable and friendly service. staff members were attentive, rooms were clean and comfortable.
Brekfast was varied and service was great given social distancing guidelines.
A.Affordable and clean. Would recommend to anyone intending a short stay. The car park facility is not as expensive as other hotels nearer central London.
Holiday Inn have taken significant steps to ensure all areas are clean and social distancing is in place which made me feel safe.
A.The staff were polite and friendly. Good sized welcoming rooms. Decent breakfast selection.
The room was clean and tidy and respectfully cleaned by the hotel staff while we …
D.Great value and service. Staff are always pleasant and friendly. I always check in late at night and am always welcomed back warmly.
A.I was pleasantly surprised with the hotel. My only reason to be disappointed is that, like many others, the hotel doesn’t offer free range eggs. I don’t eat bacon sausage etc and won’t eat eggs from battery hens, I can’t understand why so …
r.It's a nice and clean hotel with great staff that look after you but at times you can here the traffic at busy times
S.No problems, staff very efficient. Understandable restrictions but could offer a bit more variety of food in the evenings. Clean and comfortable for a key worker staying for necessary work.
K.It's always relaxing coming to this hotel even though it's based in a busy area and right next to the tube station. I always sleep well in the rooms.
I have stayed many times for work purposes and the staff are always friendly and …
M. G.This Holiday Inn has surprisingly good location. It is a very short walk from Newbury Park Tube, which is under 30min from Central London (on the Central Line) and all it has to offer. I was here on business, so is a great for drivers too as it’s directly off the A12.
Rooms are spacious, quiet and have generous size beds.
The WiFi is good, even on high floors.
If you decide not to eat in the restaurant, there’s a small M&S adjacent to the hotel. You can also used a microwave on the first floor, provided for all guests.
D.Very nice hotel with tasty breakfast and clean rooms. The prices can vary depending on how close you are wanting to stay there from when you are booking. There is a nice spacious reception which you can relax. The staff here are friendly and more than willing to help make your stay a better one. Under the hotel is a venue room available for bookings and serves as a prime location, as guests that have travelled far can stay in a room extremely close.
T.We are unaccustomed to London, but felt very well looked after at the Westbury Park Holiday Inn from the moment we arrived until we left. The on site parking and it's £5 per day fee were welcome as was the staff member who came out to …
G.Came to a wedding at Fairlop Waters, this hotel was around the corner so very convenient for travel to and from the venue. Very impressed with the hotel and staff. Every body was friendly and welcoming, asked to check in a little earlier …
G. S.The staff are amazing, friendly and willing to help in all situations. Generally the hotel is clean rooms are a good size and well presented. Would not hesitate staying here again.
s. f. h.helpful staff in reception and bar. small room , possibility to have take away breakfast. plenty of space in car park but then the hotel was half empty
h.The room was good quality with all amenities including tv, tea and coffee and good quality linen. Excellent shower and bathroom. The staff were really friendly and helpful and served us extremely well. The lounge furniture in the reception …
T.Met with smiles and friendliness from beginning to end. Every staff member I interacted with was willing to help and seemed to enjoy their work which makes a big impact. …
E.is good for local hotel for short stay. easy parking.
follow procedure Covid protocol. friendly staff. only the area traffic was bad. breakfast was average. outside area busy.
C. L.We picked this hotel and it was close to where we needed to be easy to get to and had good reviews.
The check in was easy and quick and I like the card system for the lift. …
N.A nice, clean hotel and great for a short stay. Tube is 2 mins walk away with a direct line into the centre and theatreland. Staff are always pleasant and helpful. The road outside is busy but doesn't affect guests. Breakfast is standard …
n.Great location for tube, pleasant staff, breakfast staff were super efficient. Room a good size, main bed very comfy, towels soft and room very clean. Quiet room wasn't disturbed at all. Free wifi and breakfast a total bonus and car parking was only £5 for 24hrs.
R.Nice and quiet. Very comfortable bed. Staff well presented and very friendly.
Only 2 minor issues. The sofa bed in our room was heavily stained to the point I didn't really want to sit on it. We awoke to find we had no electric and when …
J.This hotel is in a great location close to tube station with reasonable onsite parking. The hotel is getting a bit dated but is functional, no frills as you'd expect from the brand. I had a few issues with holes in towels and cups in room …
N.This hotel, although on a main road is very quiet. It is great for a short stay. The tube is just 2 mins walk away with a direct line into Oxford St and theatre area 30 mins away. Staff are polite, rooms are clean and warm and, with …
B.First impressions were pleasing. Check in could have been more informative. As we entered our room room attendant was still in she was moe informative than front of desk as she told me how to use electronic key to activate electricity for …
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