Reviews of Holiday Inn Express London - Stratford, an IHG Hotel. (Hotel) in London (London).
Holiday Inn Express London - Stratford, an IHG Hotel
196 High St, London E15 2NE, United Kingdom
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Information of Holiday Inn Express London - Stratford, an IHG Hotel, Hotel in London (London)
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Reviews of Holiday Inn Express London - Stratford, an IHG Hotel
d.Stayed for an extensive period of time. Very happy about the check-in/room arrangement. Thanks again for the duty supervisor/manager on that morning shift! …
D.My husband and I stayed at this hotel last weekend so that we could help my daughter move into her next student flat. It's in a convenient location, not far from Stratford station and Westfield shopping centre, which has a range of restaurants.
The room was clean and, when the window is closed, it is quiet so that you can get a good night's sleep in the comfortable bed.
When we checked in, I was asked if we wanted room service or one free drink at the bar. As we intended to go down to the bar for a glass of wine, we chose the latter. However, the following day we got back to a room that hadn't been cleaned with no tea or coffee refill. I called reception and was told that it was because we had chosen a free drink rather than have room service. I hadn't realised that this meant cleaning the room, I associate this term with ordering food and drinks to the room. I thought that the free drink offer was linked to my being a member.
Although we were able to pick up more tea and coffee from the bar, I felt that this confusion marred our experience. I would recommend making the term room cleaning rather than room service to prevent others from being disappointed in this way. There was a notice up in the bar stating that IHG members would be offered a welcome drink but I never received anything other than the voucher given on check in, which was linked to lack of cleaning after the first night.
N. J.Really professional and helpful staff who were on hand 24/7 and able to cheerfully deal with all queries.
I would certainly stay in this hotel again , despite it being further away from …
v. t.I was really impressed, friendly welcoming staff, everything is so clean and the bed now as so comfy i had to sneak a peek at the matress label so i can buy one for myself. The only downside is that there is no shelter from the elements for is wretched smokers
S.Vanessa and Jana are excellent at the front of the hotel when you check in and will make you feel extremely welcome.
The staff will do everything to make sure your stay is superb …
C. M.This hotel is near to the Stratford tube station and bus station. Near we can find Stratford mall, Westfield mall and Tesco express for shopping. Hotel is neat and well organized. Staffs are very cooperative and helpful as well. There's a complimentary English breakfast everyday but no change in the menu. Also it has bar and food available mostly English dishes. I suggest hotel to change in the breakfast menu atleast alternative days.
R.- Hotel well located close to public transport station hub - train, bus, underground, airport coach, (London Stratford).
- In walking distance you find big shopping center and plenty of choices to grab …
D. O.Great hotel . Have stayed here for the past month working on events around the area. Staff have been fantastic in looking after myself and my team . They have done everything possible to make our stay as comfortable as possible. The Service has been Exceptional even though we have been leaving early in the morning and returning late at night . Would recommend this hotel to everyone staying in the area . You will not get better customer service anywhere around . Big shout out to Ian / Ahmed and Martina who have taken extra care in looking after us all .
N.Nice hotel, staff friendly and welcoming., hotel clean.
Beds were comfortable, pillows weren’t.
Great AC in the room and they were well soundproofed.
Great shower and bathroom space.
Disliked plastic cutlery at breakfast Very disappointed.
Breakfast was average, nothing special but edible. Disorganised one way system. Meant obtaining hot food first and drinks last. Which in turn meant cold food to eat on sitting down.
10 mins walk to Stratford shopping centre and Train station also parking if there’s non available at the hotel
J.The price we paid for a night in London was superb value for money.
Excellent in every way - service, comfort, location.
We went to the O2 for an event and used the 24hr 108 bus service from directly …
L.Nice clean room. Very good choice of breakfast.
Bad point, car park. Be honest I was chosing Holiday Inn because of the car park. Unfortunately when I arrived all spaces has been taken. I don't think you …
c.We have been coming to this Hotel for over 2 years and can honestly say we have only ever had the best service and stay of any hotel in London. The staff are exemplary, friendly and very helpful. The rooms are clean and very comfortable and the selection at breakfast is fantastic. This is a very well run hotel with caring staff and I cannot recommend them all highly enough. Thank you for making our stay so great.
K.Standard Holiday Inn. Clean. Comfortable bed and pillows. Good sized room. Lovely shower with plenty of hot water.
Slight concern at breakfast as breakfast still set up as a buffet. Guests did have to wear gloves and plenty of hand sanitizer available to use. However, I found it extremely worrying as breakfast is laid out in such a small area and there wasn't any space for social distancing. It was very busy when we visited. Lots of food choices were empty and ran out of cutlery, cups etc. Only saw one member of staff trying to replenish items, but fighting a losing battle. You need more staff and introduce table service.
Good coffee and muffins were delicious.
Have stayed before and would stay again when we visit again
c.I would recommend this hotel. The booking and welcome were efficient, it was very clean and pleasant and is within just a few minutes walking distance of Stratford stations and bus station, and the Westfield Centre where there are excellent restaurants. Excellent value all round for the capital.
J. K.Great place, unfortunately the restroom was not clean and staff were nowhere to be seen. It was already like this right from the start of our meet. I wish they had more staff working behind the bar. Every thing else were good.
Thank you
L. G. S.I spent 2 weeks here. Very helpful and friendly staff. No mini-fridges in the rooms which was a disappointment. The bed in my room was made up of 2 large single beds and was excessive for one person. It took up 80% of the free space in the room and the only place I could open my suitcase was right in the door way to the bathroom. Most of my nights were pleasant except for the extremely thin walls and noise transference through the connecting doors, including having to listen to a couple enjoying their stay, and later a group of drunken men shouting and smoking in there. However staff were helpful in resolving my issues and offered me another room.
J. O.What a great find, after a SUPER HOT night at THE TRAVELODGE next door, we were very lucky that they had a lovely, COOL, Comfortable room available for us for the further 2 nights we needed, Plus a space for our car in the secure parking on the premises. The receptionist was Julieta & she was so accommodating, she even showed me to the room, so I could be sure it would be cool enough. It certainly was & extremely clean, comfortable & had everything we needed. All the Staff were very cheerful & professional. Will definitely be staying again & would highly recommend.
M.Nice hotel .Bed was comfortable but room was rather small.High fllor room was rather quiet.Friendly and helpfull staff.Breakfast tyical for H.I. E. but limited choise. 15 min walking to Stratford station. Room and bathroom were clean .Area near hotel was not appealing but I think it was safe .
L. T.Really great hotel. The room was a really good size and has a huge bed. The bathroom was nice and came with everything we needed. The stay worked out great value considering breakfast was included, and although basic, breakfast had a lot of choice. I also really appreciated how quick checking in and out was.
R.Slightly longer walk to Westfield shopping centre than other hotels but only ~9mins walk …
F.I stayed in the same hotel the HI Express in Stratford, a week after my last stay, at this hotel. …
P.This is a good hotel near to all amenities especially for shopaholics - Westfield Shopping Centre is only about 5 minutes walk away. …
D. B.Staff are wonderful, so helpful and polite. The cleanliness is superb and rooms so comfortable, it really is a wonderful place to feel relaxed and safe. One very minor point for me personally is that mainly there is not any cornflakes …
F.I recently stayed at the Holiday Inn Express at Stratford for 3 nights. The staff were terrific and made me very welcome. The breakfast was really good and the service was superb. I would recommend this hotel to anyone looking for great …
T.No issues at all with this stay other than they could do with a few more staff at peak times. …
M. O.Tidy and clean. Friendly and helpful staff (even knocked us up a pizza after the kitchen closed). Had a hiccup with our rooms, but sorted very quickly with no fuss.
A. G.Clean and friendly. Easy DLR access (Stratford high street). We stayed for O2 event requiring overnight. Easy to all to Stratford Westfield shopping center for retail therapy and food.
A.A comfortable room, with great black out curtains. Great shower. However, tea bags were not replenished and milk had gone off, which was rectified immediately. Comfy bed and pillows.
D. H.Had a lovely stay here. The staff were so friendly and helpful. Room was clean and comfortable, only thing I would say is they don't have a children's option for food so if you have young children, I'd advise not to eat here.
P.Stayed here for a weekend and was very impressed with the hotel. Breakfast options were plentiful and varied, room was clean and very spacious. Staff were friendly and helpful and kept areas tidy and clean.
W.Our first time in a holiday inn express and we were impressed by the cleanliness or the room, spaciousness of the sofa bed for our 8 yr old and friendliness of staff. …
F.The HIE hotel in Stratford is just a very nice hotel, which is clean and homely full of great staff, that take an interest in your stay when you are there. …
S.I stayed here with my niece for one night. The staff were friendly and the cleanliness was up to scratch. It’s a 10 minute walk from Westfields Stratford and right next to a Tesco which was handy.
G. L.I really enjoyed the experience. The staff were welcoming and very helpful they even gave me a present when I checked out. The room was smart clean and very comfortable. I had a double bed, a sofa, desk, excellent Smart TV. The bathroom was spotlessly clean and well presented. I will certainly return.
V.The location is easy and near Stratford shopping centre. However the. Breakfast choices are limited and dinner was not available …
B.Excellent and clean rooms, incredibly kind staff and tasty breakfast. This is one of my best hotel experiences ever! I highly recommend coming here if you are on holiday or moving houses.
l.Needed a comfortable and well located stay in London to meet leisure and business needs. This met all criteria. Staff are friendly and helpful. The only difficulty continues to be the cramped buffet area which can cause a lot of waiting and balancing of trays at breakfast..
R.Lovely hotel and great value for money.
We enjoyedor 2 nights here we were able to unwind and relax totally. The staff were welcoming and helpful. The communal areas and room very clean and felt safe …
D.Stayed here for 3 nights when visiting my daughter in Leyton. Included breakfast and was good value for money. Was a bit of confusion over servicing room and points or free drink but was soon sorted
H. L.Top place to stay around Stratford, nothing beats. Rooms are good size, comfy and breakfast very well set up.
Y. L.I spent a night at this hotel. It was central, rooms are a good standard. Breakfast was good and warm
Only thing is the parking. I wasn't able to park at the hotel
P.Great hotel in great position fir tube. Lovely staff in reception but could do with rearranging breakfast area to avoid waiting if you just want a coffee!
k. b.Excellent value for money .Nice big room. Breakfast does not have tomato or mushrooms anymore in the hot cooked choice
K. K.It's a beautiful hotel the staff their are lovely people very helpful how room was really nice n clean and the shower 🚿 was so beautiful n big it's the 2nd time I been here always will keep coming it's the best
M.I was extremely pleased with the customer service at this hotel, especially Mo at the reception took care of us as we were checking in. He was very warm to receive us, and offered his advice when i asked a few questions regarding the neighbourhood and food delivery options. Excellent service overall!
E.Perfect each time, I know I would have great quality room and service with Holiday inn’ they don’t compromise on anything!
Really great value considering it was a last minute decision to book a stay due …
K. Q.Overall it’S an excellent hotel
The breakfast is delicious
It’s close by the football stadium and also the Westfield shopping center
Rooms are new and modern
Staff are incredibly helpful especially Vanessa
Would highly recommend
S. K.Everything was great. Very descent breakfast, very friendly stuff and clean rooms. Totally recommended.
i. o.Very pleased and happy with the place. Clean room and staff very helpful and very professional,also very good food. Very close to Stratforf train station and also with nice park near by.
A.Room 414 was given absolutely smelly and no freshner and no exhaust fan in toilet working.
Made a complaint then moved to room 426. Slightly better but no exhaust fan …
R. S.Well done for a great weekend here and the room all of the communal areas so very clean. Great service from the reception staff and the the bar staff. Bit of a que at breakfast to be expected and some of the hot breakfast items were actually cold and the bar shut at 10pm my only issues. All in all very pleased and a very pleasant stay and great just to be away so well done to the team here
K.Staying for one night whilst an essential worker in he area, I was pleased to find such a welcoming hotel. Despite the Lockdown and restrictions the staff were friendly, helpful and very welcoming. Checkin was easy and my room was clean, …
G.Everything was top notch, highly recommended for anyone looking for a clean, affordable place to stay. Staff were brilliant and really friendly.
A.Had a great stay. Rooms are clean and well kept. Staff very friendly and COVID rules clearly abided by. Excellent value for money - fresh towels given and room kept tidy. Central location so really easy to get into central London (5 mins …
L.Had a good night sleep and lot of safety and covid consciousness in place to keeping guests safe. Bed is very comfortable and huge. Breakfast was nice, shower is nice temperature. But only downside is that I would like to see antiviral spray or wipes in the room.
D.Very Helpful staff. Was greeted pleasantly. Room was standard possibly a little bit dated but the beds were comfy and the room it’s self was quiet. Very busy at breakfast In the morning I preferred having someone serve you breakfast. Gloves were placed in the middle next to hand sanitizer which nobody was using. I will suggest they put the gloves in the entrance to the breakfast area if I stay again. Not a bad hotel though I’d stay again.
D.Me and my partner had a little night away just to have a relaxing night. The hotel was very clean and safe. All guidelines was said to us as we arrived. The rooms was very clean and was lovely and quiet. We had a great stay and we are planning to stay there again soon
J.Great stay, for medical appt. Staff aware and went the extra mile to take care of me. Had to take b.fast to room due to C19 so a plate cover would be helpful for keeping that hot. …
W.Needing accommodation near to our final destination in Stratford, and after comparing the numerous choices available, we decided that the Holiday Inn Express ticked all the boxes. Overall my wife and I found it to be a very good choice only three minutes walk from our intended destination The scene was set for us by the warm welcome we received on our arrival by a member of the hotels staff. We were quickly booked in and given room 401 as I had requested a high floor.
On arrival we found the room excellent, exceptionally clean and tidy with a bed that filled the room. Considering its location, facing the main road (A11?), the bedroom was very
quiet. The bathroom was spotless and the coffee/tea supplied was greatly appreciated. The only downside was that we could not find a happy heat setting on the room thermostat. Consequently the temperature in the bathroom was non conducive for taking a "comfortable" shower. In the morning we were again greeted by friendly staff on our way to breakfast. Under the restrictions being imposed, due to Covid, we found the breakfast adequate but missing spoons, knives and butter but we made do with what was there. We did mention the missing items to a member of staff on our way out from breakfast and they apologised and were going to supply the missing articles mentioned to them but for us it was too
late for us as we had eaten.
Checking out was as checking in, the staff member was of a friendly disposition.
Overall a pleasant experience so much so that we intend making use of the hotel later on this month, possibly!!
G.I would recommend this hotel, because of its location, which is close to major transport hubs and shopping facilities, very easy to get to from all major road destinations, would recommend this hotel and would definitely go back and stay again.
L.Good location, easy and quick to find from Stratford station. The room was clean and tidy. There was a slight delay in checking us in but the receptionist was very helpful and friendly. …
N.This stay exceeded all my expectations, especially with my initial reservations due to the current pandemic. The ladies behind the reception desk on check-in were fantastic, highly professional and more than attentive (one even assisted me with a wine choice I purchased at the bar). The room was very clean, well equipped and comfortable.
Breakfast was ok (not as hot, more tepid) but put that down to it not being normal service due to restrictions but there was a good variety on offer.
I would definitely recommend this hotel to anyone looking for good quality, comfortable, well-priced stay with lots of amenities within a short walking distance, with excellent public transport links on your doorstep.
C.Pleasant stay. Staff were helpful and friendly, room was clean, fresh and well equipped. Good location, quite at night, we didn't have breakfast so can't comment. Carpark on site with limited spaces at an additional cost.
M. C.Great hotel, friendly staff and welcoming. Quick & smooth check-in & check out.
Room was comfortable and reasonable size (1 double bed and 1 sofa bed) with air cond in, reasonably priced and good breakfast. Cleanness was a several negative
J.recently stayed at the Holiday inn Express.
location is ideal for shopping and food all within a few minutes walk.
rooms comfortable, great nights sleep. …
J.Overall, this property met our expectations. The staff was very pleasant and accommodating. After overseas travel and associated jet lag, we were graciously provided an early check-in, and this was truly appreciated. This property is …
P.I had a wonderful experience at the Holiday Inn Express and would gladly recommend it to anyone who wishes to visit the area for business or a city tour. It seems to be popular with families as well. If you are in the area for work, the place is not only very easy to reach but it is also in the vicinity of a large shopping centre, several banks and a lovely church. There is a trampoline park nearby to the delight of children and the area is calm and friendly. The hotel rooms are really comfortable and clean. Service is outstanding, the staff are welcoming and professional.
A.Every aspect of my experience at this particular hotel was exactly as I had come to expect having experienced it before.
My only issue on this occasion was the heating In my allocated room was not …
R. H.Excellent stay we are here for two nights and a great hotel for London. Rooms very clean and spacious with all the facilities you need. The breakfast was self service and a large choice of food. Room has an iron and board also hair dryer etc. Tea coffee facilities and the bed very comfy and both slept well. Room 217 on the 2nd floor was very quiet.
All in all really enjoyable stay and heading to another in Manchester at the end of October. Thanks to all of the friendly staff. Cheerful and very helpful.
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