Reviews of Marriott Executive Apartments London, Canary Wharf. (Hotel) in London (London).
Marriott Executive Apartments London, Canary Wharf
22 Hertsmere Rd, London E14 4ED, United Kingdom
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Information of Marriott Executive Apartments London, Canary Wharf, Hotel in London (London)
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Reviews of Marriott Executive Apartments London, Canary Wharf
C. J.After working tirelessly through the pandemic, myself and a few colleagues decided we needed a well deserved break. We were recommended the Marriott Canary Wharf by another colleague of ours and I can honestly say the Marriott did not disappoint.
Fanny was my point of contact who was friendly and helpful and worked tremendously hard to ensure all our rooms were booked and was always on call to answer any queries I had.
Martha and a lovely gentlemen checked us in and the customer service was outstanding from the moment we stepped through the door to the moment we left. They were very accommodating and informative ensuring we had all the necessary information for our stay.
The security and bar staff were also very welcoming and helpful.
The Marriott is now our go to Hotel, thank you to all the staff for making our stay so pleasant.
Many Thanks
Corina
P. L.Excellent hotel and facilities. Parking payable nearby. Great staff. Really big room, lovely and clean and overlooked the docks area. Exec lounge very good. Staff more than helpful with replenishing snacks and drinks. Perfect.
L. B.Great hotel. Really nicely done out. Very clean and modern. Bar is great and has a nice atmosphere, although it's hotel prices, as you would expect. Only negatives were that you could hear the DLR and the beds aren't very comfortable, although they wouldn't put me off booking again
M. S.Truly a perfect example of the Marriott standards for a physical room, lounge, and location -- but what really stood out at this property was the staff.
Kai, who checked me in after a long overnight flight, was positively enthusiastic about it being my first visit, making me feel so welcome. I kept the sheet of information she wrote out for my entire visit, with opening times and resources to use. Not only did she make me feel like I was the only guest, but I saw her many times throughout my stay clearly walking around to resolve problems and make stays more comfortable for all the guests. I don't know if she's the most senior staff person, but if not, she deserves a promotion.
In the executive lounge, Lara & the other staff were so kind, ensuring I didn't miss the food before it was closed, ensuring I had enough for the evening before they closed the coffee station. I don't know where the Canary Wharf property has found these folks, but they are superb. Exactly what I'd describe as the ideal experience in a lounge -- and not something I'd experienced since pre-pandemic.
Even at breakfast, the staff working made sure I had my pick of a table, and even fetched the chef just in case I wanted an omelet or something else like waffles or pancakes. Between the catering and the staff, the last time I experienced such great hospitality was in Malaysia years ago at a Marriott property.
When the staff here say "Welcome Back," they mean it. I'd happily commute an extra hour each way every day for Kai, Lara, and *all* the other staff whose names I missed that made this a great stay. Highly recommend this property. This is why I come back to Marriott.
P. T.PROS:
Nice hotel for staying while on a business trip.
- the wait staff are very generous and accommodating.
- hotel rooms are large with lots of light and a nice view of Canary Wharf.
- the executive lounge is accessible to guests which offers 24/7 drinks, snacks, and sometimes hot food or desserts. Great place to hang out for a drink and enjoy the view.
- the hotel was very clean and comfortable.
- the gym facility was small but had a good amount of equipment that should be more than enough to exercise during your stay.
- the breakfast was very nice, with a full english breakfast offered every day along with an omelette station. Additionally they offer baked goods and continental breakfast.
CONS:
- the bathroom looks a bit outdated
- housekeeping did not always clean the room to the highest standard
- room service was not available later into the evening
Overall, a very enjoyable experience and I would return to in the future.
R. M.Good location for visiting canary wharf for business, clean and attentive staff. The rooms are good size and as always Marriott beds are the best. Stayed here many times and never been let down by the quality and service.
H. R.The Marriott at Canary Wharf is a business hotel. The rooms are very comfortable and the bathrooms are good too. The location is perfect for anyone that has work in Canary Wharf. For tourists, while it may seem a bit outside the city centre, the convenient DLR station adjacent to the hotel makes it a breeze to get into the Centre. You can also take a short walk to the Jubilee line from Canary Wharf to go towards the Centre. There are plenty of restaurants (both high street chains and top end) to choose from at Canary Wharf. There are many pubs and bars close to the hotel as well. The hotel is very convenient for anyone flying in and out of London City Airport, definitely the best airport in London.
The Executive Lounge located on the 7th floor is a comfortable space to work and unwind as well. Friendly staff, wine and beer in the evenings with 2 hot food options, it is a well run space. Breakfast was never busy when we stayed and had a good spread. The chef was happy to make eggs on order too.
L.I have stayed in 4 different hotels in London since August. Marriott Executive Apartments London is the only one that I’m happy with, but when I tried to extend my stay on 25th September, the hotel was fully booked! So I had to move to a …
N. O.I had my birthday breakfast at Marriott Canary Wharf on the 8th February 2022, the food was good but the service was excellent. Andrea went above duty to ensure I felt special on my birthday. All the staff were excellent and did their job with the highest professionalism and care.
When you visit for breakfast, do ask for Andrea, she will make you feel extra special.
C.We booked two high floor room with lounge access. The rooms were well appointed and housekeeping throughout our stay was excellent. All the staff were friendly and polite. Marina on front desk was very efficient and arranged a bottle of …
H.Lovely hotel located in a great area with a carpark 1 min walk away was perfect for us , also ferry boat in to centralondon a 3 min walk so ideal location ! Hotel so lovely and clean and we chose to upgrad to a curve suite and it was worth …
M. V.We Marriott Bonvoy members and it’s always a pleasure to stay with Marriott. We have stayed here thrice in last 6 months. We really enjoy it. Easy check in. Polite staff. Large room facing the river. We will stay here again it’s among our top picks in London to stay when traveling.
Q.This weekend away was for our anniversary, whilst this was nice it was the little things that let it down. Other chains and other Marriott hotels have made our stays special (even with COVID), either with upgraded rooms or offers of …
A. W.Best staff I have come across within Marriott hotels. Stayed there for nearly 3 months. The breakfast menu needs to change but other than that fantastic stay
s. b.We have been staying here as we do every year. We come back back because we love the accessible location for family and room sizes. This time in particular I would like to add the service and hospitality from staff has gone above and beyond. Very impressed and highly recommend!
T.Our two night stay was perfect. Lovely location away from the hustle and bustle of central London. On arrival the Staff at reception were extremely helpful and friendly. Our room was very clean and comfy. Breakfast was delicious and the …
L.Had a great stay here. The staff were super helpful and made me feel comfortable and at ease. The food was lovely. The room was big loads of room for activities and clean, the bed was super comfy. The location was great and my room looked out onto the river. Felt so safe. I'd definitely look at staying again and recommend it to others.
S.The title says it all really. It was a good stay, but...
The booking process was very easy and the pre stay service was exceptional. The …
A.The best thing about this hotel are the people working here. They are simply fantastic - friendly and helpful. The staff at the breakfast restaurant and the G&T bar are brilliant - I have never come across such quality staff across Asia …
M.Beautiful hotel. Staff were friendly and helpful. Rooms were very clean and bed was comfy. We had breakfast both mornings and it was delicious. They catered for everyone with their buffet style breakfast. Highly recommend
O.We stayed one night int he hotel, which was a lovely night.
The hotel is in a great location and we had a lovely view. …
N.Stayed here at the Marriot Canary Wharf for a night with the hubby.
The entrance was clean and welcoming and staff too. Room so comfortable (the …
J.Every aspect of our stay at this hotel was superb, from the friendly efficient staff to the good size, clean and comfortable room. Enjoyed several drinks in the G&T lounge where the service was excellent. Didn't eat dinner in the hotel …
T.We had reservations at another hotel in the area, and within the first hour there had multiple issues (including cleanliness and having to change rooms due to a maintenance problem). While making our way over to the Marriott, I called …
V.This hotel truly appreciates its loyalty members. From check-in, to room assignment, 24/7 executive lounge (the first I’ve ever seen, even as lifetime titanium) and the helpfulness of everyone I encountered was absolutely a pleasure! …
J.Stayed for one night. There was a long queue for check in, however we did arrive at the start of check in and were expecting it to be busy. Staff were helpful and friendly, the check in and out processes were really quick. The room was …
K.Excellent room with a very comfortable bed and pillows (just what you need after a busy day sightseeing).
The staff were all very friendly and nothing was too much trouble. …
D.Myself and my family stayed for 2 nights. Above all else the main thing that has stood out is the friendliness of the staff, from our very first encounter on reception through to the bar & restaurant, maintenance, concierge and check out. …
R.Located at a beautiful corner at the wharf. Outstanding evening walk possibilities. Loads of restaurants and shopping close by. Train station is 2 minutes walk. …
R. R.Definitely not up to Marriott standards.
The apartments are a completely different brand than the Marriott hotel on the lower floors, as a result many of the things you would expect, you do not get in the higher priced apartments. Want to order room service from your phone... NOPE! Try to call room service from the 1990's phone on the desk doesn't work either. Okay so, let's cook our own meal we are in an Apartment with a cooker right? Only ONE pan, a large deep stock pot. The oven is very, very clean! Probably has never been used. I complained about this and got a mid-sized brand new non-stick fry pan.
Wall paper is peeling off the walls, television has ~20 channels and no High Definition or program guide. I feel like I have been transported back into the age of pay per view hotel movies. The air conditioner in the bed room (there are two, one for the main room and one for the bedroom) has a very loose belt, screams like a small child in pain. Make sure you turn that off at night if you like sleep. Oh and did anyone at Marriott mention that there is a train line directly beneath the hotel? This is GREAT for getting around London, not so great for sleep. And that fact, my dear reader is the ONLY reason I would stay here again!
Oh and one more note for long term visitors, there are three laundry rooms in the apartment section. With one washer and dryer each. The staff use them to clean all the rags they use to clean the hotel and rooms with so the machines are always stuffed to the gills with rags. And two of the dryers are broke as of this writing. Laundry service is available at a painfully high price.
Beware of websites with limited pictures, the other angles may not be as attractive!
1.For a five star hotel I expected better. Parking location isn’t great & the food wasn’t great either. The gym is decent and is open 24/7 but it’s very limited.
The actually hotel room was really nice. The room was really clean and bed was comfortable. I was a little disappointed with the bathroom.
Been to much better Marriott hotels
S.I booked a quayside room for my husband and I as we had a show at the O2. The reception on checking in was warm and friendly and that was quickly dampened by the fact the external windows of our room were extremely dirty. This unfortunately …
G. B.The people working here are amazing. Makes it feel like a true high end London flat. Great food, great apartment, great people. 10 more days here and wish I would have stayed the other 15 days here rather than the regular hotels.
6.The Marriott's hotel is located in canary wharf surrounded by water one of London's most iconic areas. Arrival at the hotel we met Marina at the reception and found that she is very helpful, polite and interacted with us well. Hotel staff …
S.Having stayed for the weekend twice before in the two previous months we decided to upgrade to an Executive Suite from the usual Deluxe Double. The view improved immensely. …
n. n.Fantastic service and great price. I was disappointed at first that we paid for the executive lounge upgrade and the lounge was closed. However, the staff set up an alternative site. Food was limited but very good. So impressed with the food they did have. Even breakfast was much better than standard Marriott breakfasts. Miguel from the G&tea bar was so kind and accommodating to all visitors. When they cleared up the food for the night he made sure to check if we wanted anything and brought it out to us.
R.Anniversary stay.
Room was decorated so nicely, and the chocolate strawberries were such a treat. …
C.We highly recommend the hotel for service, location and guest services. It is excellent. …
M.Nice stay in a very comfortable and quiet room. Not a very nice view as we overlooked the DLR track at the back of the hotel. Third party, who we booked through, made promises that we could pay on arrival, but this wasn’t the case. Had to …
M.It was a disappointment not to be able to get a drink after 11 at the bar even though we were resident. Despite this the rooms, food and staff were superb. A lovely touch was champagne and fruit in the room, compliments of the hotel for my husband's birthday.
D.I booked an apartment for the night. The staff could not do enough to ensure my stay was perfect.
The apartment was very well equipped and immaculate. …
H.This is a great hotel. Every amenity one needs is available at the executive apartments. Size of the apartment is also very good. The staff is excellent and helpful. Great location for work and leisure. We will surely stay again
D.Overall the hotel was clean and well maintained (although a little outdated). Its in a decent location if you need to be in that part of London. Its not a 5 star hotel, the bar doesnt open until 3pm meaning there is nowhere to sit in the …
J.The hotel and staff were amazing and made my friends birthday weekend extra special with little touches in our rooms. The rooms were spotless and breakfast was well stocked and a great choice. I have already recommended the hotel and will definitely book again. Thank you
F.Beautiful view, quiet room and comfy bed! Bathroom shower a little grubby and because I wanted to settle in for the night early, I could have done with a robe. You would expect this from a 5* hotel but there wasn’t one. Also no tea spoons for tea and coffee facility. You would also expect this from a 5* room.
M.Had a fantastic weekend at Mariott Canary Wharf. Location was perfect for walks, bars, food and also right next to the DLR station so we could travel anywhere easily. Staff were super friendly and attentive, especially Elvis on the front …
A.Customer service for all the team was excellent as we have come to expect from all the Marriott hotels we have booked. However we paid extra for an Executive room with 24 hour lounge access as we were seeing a show on the first night and …
D.From the foyer to our room, there was a lot of space in this hotel, which I found surprising, for London. Our room was warm, large and had a view over the water outside ans some of the buildings of Canary Wharf. Outside the hotel are pubs and restaurants and the DLR is a couple of hundred yards away.
G.This was my 2nd stay in a couple of weeks. The service & staff were as good as my 1st experience. Very good location and large car park opposite (need to pay). Rooms are of a good size with comfortable bed and great shower. Good selection of food in bar & room service.
L. H.Amazing experience. Reception and all staff were very friendly!
Myself and my partner stayed 1st-3rd July 2021 for her 30th Birthday and our 4 month old daughter came too. Very attentive and thoughtful throughout our stay. Reception being polite and friendly making sure we had everything we needed for our stay from the moment we arrived, giving directions, making sure we had water and our daughter was OK on trips out in the warm weather .We also received a wonderful message from the Senior Guest Relations Manager during our stay.
Even before the stay communication with the Guest Relations Team via email was brilliant.
Spacious and clean rooms, no noise disturbance, comfortable beds and good room temperature control facilities.
Highly recommended and hopefully we will also be back soon ourselves!
A.Excellent location, with easy access to activities in Canary Walk and Thames path if you enjoy walking. Nearby DLR & underground stations provide fast links to central London, O2, Greenwich etc. …
S.Best breakfast among other Marriott I've been in London.
Room is also bigger and nice view by the water.
Need more attention in cleaning lifts and public spaces.
Water pressure in the bathroom is on the weak side.
E.The Marriott is a wonderful hotel, located in a great area and gave us the chance to explore a different area. …
D.Great hotel to stay in London in Canary Wharf right next to West India Quay DLR station. Great check in and out staff. Great service from the friendly staff in the bar serving food and drinks in the evenings. Comfortable and clean room.
D.There are some good rates on offer in London at the moment so for a full service Marriott property Canary Wharf was a good choice. Excellent breakfast service and with a staff team who are enthused and ready to help we felt valued guests …
M.We were able to access our rooms when we arrived at 11am. An upgrade given to one of our party who was celebrating a special birthday. Loved the late checkout. Reception staff friendly efficient and helpful.
L.Choosing Canary Wharf for a short city break in London is ideal. Great transport links, things to see and so in the area and the hotel itself is offers so much. The staff always try and make your stay as pleasant as possible and the facilities will make you feel relaxed and pampered.
D.Modern, sparkling facility/facilities in a sensational setting. We have previously stayed at a number of more 'established' Marriott hotels but this was far more than we dared expect. The rooms on the 7th floor have incredible views and the …
W.The hotel, room and staff were outstanding in every sense of the word. The bartender introduced us to drinks that were both unique and surprising.
The hotel was a short walk from the Jubilee Tube stop which provided us access to every area of London and The City of London we wanted to explore.
J.The stay was satisfactory. I do not understand why I had to pay £50 deposit on each room at booking in, when I had paid the full amount for the rooms; for a short break this dented a limited budget. The price of breakfast is extortionate, …
S. v. V.I have been staying for two weeks in the apartment on the 10th floor and I am not disappointed at all about this place. The staff is friendly and helpful and close to the reception there is a coffee machine to have a good start of the day. If you arrive from London City airport the tact will take you here in 15 minutes. Close to the hotel there are many restaurants and bar for a good night out. The gym on the ground floor offers all the equipment you need for a decent workout. The breakfast is only served from 07:00 in the morning, what is a bit of a disappointment, because I think it's too late. The room itself is very spacious, clean and offers all the equipment you need. Toiletries in the badroom, kitchen equipment in the kitchen, pots, pans, coffee maker, kettle, toaster and the cutlery. The furniture is comfortable and the television offers some basic television programs. Cleaning is done twice a week.
S.We arrived at 5.30pm and had to depart by 5.45pm for our evening engagements. The next day we had to depart for a wedding on the other side of London.
The hotel is clean and well presented but cannot comment on anything else because of our very limited stay. The staff were courteus and efficient.
S.Lovely stay, very friendly staff, especially the young girl on the front desk whose name began with M (apologies I can’t remember). Plus we had Prosecco, brownies and fruit in our rooms for my friends 50th which was a lovely touch.
M.We had an enjoyable weekend at the Marriott. The hotel is very clean and follows the Covid rules with hand sanitizer in the lift. The staff is very welcoming too. We had a lovely breakfast and dinner. A little background music would have …
J. H.Had a lovely stay The receptionist young Gentlemen Mark Was super helpful and very kind in every step of our stay I recommend this lovely hotel for everyone who visit.
L.We stayed for our son’s 18th birthday. The hotel made sure it was made very special. The service is fantastic! The staff go out of their way and are always smiley. A special mention to the bar staff who are so helpful!
M.Very easy to check in n out, extremely friendly staff and very helpful staff always willing to help and polite. Clean hotel. Excellent location. I m very satisfied with my stay.
T.One of my favorite hotels, mainly because of the excellent staff. Unfortunately, some are no longer there due to pandemic cutbacks. Some curtailed hours in restaurants due to labor shortages. Club is back and very nice.
S.I stayed for my birthday weekend recently, and was so impressed with the service from both the customer service team on the app, the reception, room and bar staff. Everyone was so welcoming and went out of their way to make my stay special, …
N.Brilliant location , friendly staff and spacious rooms . We stayed in the room with two double beds which were very comfortable . To top it off the breakfast was divine . Highly recommend to all
H.A great hotel for access to Canary Wharf and all it has to offer.
Good size rooms, very clean and all the facilities. All you'd expect from Marriott.
R. A.The location was great. It was a hop and skip from the DLR station and also really close the canary wharf shops.
The staff were outstanding, they were all really warm and pleasant.
Two of the front desk staff Anta and Elvis made the stay extremely lovely. Anta went out of her way to get a robe when I asked for one.
Elvis was extremely polite and patiently answered all questions I had.
Based on the interaction with those 2 persons, I'd definitely stay again.
J.Our stay at the Marriott was so lovely, the staff were extremely accommodating and had made it extra special for my partner's birthday. They had given us a water view room and also gifted 2 mini champagnes and scattered the bed in rose petals - the extra detail makes such a difference! Will definitely be returning.
M.All staff where amazing with the exception of the breakfast staff. The manager needed to be careful the way he speaks to young staff in front of customers as it was a aggressive style whilst walking round with his mobile phone sticking out of his back pocket.
J.A short but extremely pleasant stay.
Wonderful, friendly, helpful staff. Especially reception and room service and night staff. …
N.We recently spent the weekend here to celebrate our daughters 18th, we couldn't have asked for more! Great location, friendly staff, kind birthday gesture left for my daughter, overall brilliant!
K.Nice rooms, good location. Room service not 24 hours couldn't get food at 11pm which I thought was a bit naff for a hotel like this
S.When travelling solo (anywhere) I generally stay in hostels or local hotels because the service tends to be much more personable and relaxed. In this case I was avoiding hostels on the 'covid excuse' and Marriott was actually cheaper than …
K.A great hotel in an exciting and vibrant area of London, the hotel is very clean and tidy, the staff are fantastic and very friendly. The location is very near West India Quays Station so has easy access to all of London. The hotel sits on …
K. C.Excellent place to stay if you are on a holiday in London. 2 stations away from Central London yet away from the crowd. Nice amenities.
T.The Marriott, did an amazing job of preparing our room for our wedding night. We had awkward check in and out times which they catered for perfectly. Staff were super friendly throughout our visit. Would highly recommend them!
S. B.Stayed may bank holiday 2021 for my birthday. Outstanding service. Really impressed with the special birthday touches. All staff have been super professional and welcoming. Will definitely be back. Great location. Very comfortable bed
M.The room was amazing although a request for a higher floor was unfulfilled. The drain to the shower had a horrendous odour coming from it. I would recommend the curve suite as its beautiful and spacious and the included breakfast and …
N.Hotel generally good, great location, super facilities, lovely people but spoilt after my curve suite night was confirmed in advance of my stay, then on checkin, it was removed & I would have checked into a different hotel if I had known …
T.A really great Marriott team in a modern property, which is well run throughout. A great choice for elite status and executive lounge offering is very good. Breakfast is good and the staff are the best part giving genuine recognition of loyalty status!
O.Stayed here for 5 nights and loved the hotel, its location in Canary Wharf and most of all our accommodation in a corner suite. All staff were so nice and friendly and welcoming - particularly Miguel, Ricardo, Felix and the boys in the G & T Lounge.
A.I’m not normally one to leave reviews but it needs to be said how accommodating everyone at this Marriott was during our stay. Nothing was too much trouble and service was always with a smile! Especially Elvis on the front desk who was so helpful and friendly.
B.We had a good stay in spacious and clean rooms. The bar produced great cocktails and the staff were friendly and efficient. I’d urge customers not to take the breakfast and look elsewhere.
N.Cannot fault the staff, size, cleanliness and overall comfort of room (2nd floor deluxe double overlooking dock). Quiet and great location
Pleasant bar area....tasty bar food. …
J. C.Great place to visit if your just looking for drinks and bar snacks. They've always provided table service so you don't have to keep visiting the bar. Staff are friendly and polite and will try and accommodate all requests. The seating is comfortable, with plenty of cushions and tv screens on three walls to view sport on.
You really cannot go wrong if you are looking for a place to catch up with friends without having to shout over loud music.
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