Reviews of Radisson Blu Hotel, London Canary Wharf East. (Hotel) in London (London).
Radisson Blu Hotel, London Canary Wharf East
5 Fairmont Ave, London E14 9JB
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Information of Radisson Blu Hotel, London Canary Wharf East, Hotel in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
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Reviews of Radisson Blu Hotel, London Canary Wharf East
E. L.Not the best Radisson I have ever stayed in. Slightly disappointed. Rooms felt dark and small and not the best selection at breakfast. No/ very little GF options.
Fitness suite was really good, great equipment and 24hours.
Location is dependant on what you want - great for Canary Wharf (10 minute walk) but too far out if you want to enjoy an evening in any other part of London.
M. A.Went for a meal, we dined in the conservatory part which was nice and light with amazing views.
The bar area was my favourite very nice and cosy-there is also a pool/snooker table.
They also have a food menu at the bar. I really was very pleased with day and evening. The best part of the spa was relaxing on the heated loungers.
E. F.The customer service I received at this hotel was second to none! I had mistakenly booked the wrong date and they changed it over for me with complete empathy for my situation. A special mention to Maria on the front desk and Matthew, these two made me smile when I was visibly upset and rectified the situation for me in an instant. I am so grateful to them and they are an asset to the Radisson company!
S. J.Amazing hotel - and lovely staff. Special mention has to go to Sahib who welcomes guests on the reception. He really does go the extra mile to welcome you and ensure you know everything about the hotel. He was also very helpful when I enquired about how to query my points. So nice to have a friendly welcome after a hard day at work. Thank you very much Sharon
C. W.Not a bad hotel at all. Just don't walk from customs House! Room was very good. Bed was comfortable. Bar was decent. The restaurant food was actually a very pleasant experience and I'll say good value for the quality of food I had.
A. V.Lovely hotel in quiet location. Front desk staff were exceptional, assisting with all my needs both personal and business. Room was spacious and bed very comfortable. Housekeeping excellent. Onsite restaurant served buffet breakfast of high quality and variety. The dinner meals were also excellent and delicious. All the servers were polite and efficient. I enjoyed my stay very much.
J.Beautiful stay at the hotel. Maria & Ala were great. Thank you!
A. “.I can't give this hotel a 5 star rating unfortunately. The main reason being is that this stay was a very special occasion for my wife's birthday and absolutely NONE of the staff acknowledged that. I have never had that before. I have stayed in different hotels around for the same occasion and they have even gotten in touch with me to offer extra services to surprise my wife. I was looking forward to that but I did not get it, sorry... That is a real deal breaker for a 5 star review.
However, the room allocation and the view was spectacular. I recommend Premium Rooms with River View as they have a view to the river even from the bathroom, which is what I was looking for.
Breakfast was really good, the host was professional and friendly as he should be, so thumbs up for that. Waiters also, polite and respectful.
Would I come back? Yes.
R. S.The Room was fantastic a River view and the 02 The food was excellent although by the time I got my condiments I was half way through my meal. And at 8 am the Gardener decided he'd mow and strim the lawns not what I or anyone else wants on a Saturday morning I'm afraid. The Hotel Chauffeur Service is fantastic and great value. I'd stay again but I'll check the Gardeners hours first that little thing spoiled the experience when you want a relaxing break.
c. T.The hotel was serene, inside and out all the staff where pleasant kind. Their breakfast was amazing varieties. 👏 My cousin Janarious had a fantastic birthday 🎂 🥳 treat 😋. Will always refer /recommended and return 😉
S. S.Stayed one night for a visit to the O2, bit out of the way, but easy enough once you walk it once from the tube station.
Had a fantastic stay, all the staff are amazing and so helpful.
We had a meal in the Restaurant, which was great value and great food.
Also had breakfast which was great value.
Will definitely stay again if we visit London.
F. K.Wonderful hotel with the most amazing staff. I honestly can't think of anything I didn't like about the place or the staff. The sauna and steam room worked (most places don't). The food was great and the view from the restaurant was lovely. I highly recommend this place.
J. P.Hotel itself is beautiful and clean. However, their beds and pillows are extremely uncomfortable. Pillows feel like inflatables or like they deflat when you lay on them and the bed is super hard.
The bathroom was divine! Water pressure is great and relaxing. Very nice and spacious!
Staff were super friendly!
L. G.Overall good overnight or weekend stay.
They have spa facilities included as well.
Shout out to the staff. They were so lovely. Big shout out to Nikoletta who made us feel very welcome and assisted us during our stay.
P. J. B.Best Hotel I've stayed in! All staff were very helpful and friendly. My room was upgraded to a suit also! Breakfast was fantastic and the hotel is clean with beautiful decor. I had the best time and will return in the future. The food I had ordered via room service arrived quickly and was absolutely delicious, hot and fresh! I had a wonderful time at this hotel and highly recommended it.
A. D.Enjoyed a delightful stay at Radisson Blu Canary Wharf London! Spacious rooms, top-notch facilities, and that stunning restaurant view made it a memorable experience. Even though I was out exploring as a tourist, the comfort of the hotel was a perfect retreat.
W. M.Excellent services, all the staff were friendly,welcoming, quick to respond to queries and guide you appropriately. They were always smiling showing they were ready and happy to serve us. Great food. The room was spacious, clean and had facilities that i needed including iron kettle...I loved the the hotel decor and the building. The atmosphere was peaceful and calm. I would definitely visit again and recommend friends to visit. I had fantastic time qt the hotel
D. H.Beautiful hotel, great service. So easy and accessible. The rooms are spacious and clean. Comfy beds. Definitely would recommend if staying in this area. Close from London city Airport. Art everywhere. Public transport just around the corner
J. E.Room was not ready despite us arriving half hour past check in time which was odd. Air conditioning wouldn't adjust so the sleep was really uncomfortable. Other than that lovely hotel, breakfast was nice and location is brilliant
t. o.Beautiful hotel, our double room had a huge comfortable bed and comfy pillow. A really nice bathroom with robes and fluffy white towels. Tea and coffee making in our room iron and hairdryer. Immaculately clean. Hotel staff were welcoming friendly and very helpful. £25 transfer to the O2 arena booked for us by the wonderful reception staff. We will definately return.
A. D.Ive stayed here severally and would always rate 100 percent. Amazing hotel, amazing staff, amazing food, amazing bed, amazing bathroom! Please dont drop your standards, but please drop the price for parking. Thank you.
M. D.Staff very welcoming and friendly, they are available 24 hours to give assistance. We were given a room upgrade upon arrival with no extra fees, the room was very big, clean and there was a nice view from windows. Would recommend. Great place to stay for a chilled weekend
n. d.Fantastic hotel, great staff, easy access to 02 arena. Rooms are great size, bathroom need slight repair of rusty bath. But that's the only issue. Will definitely be staying again
D. F.My partner and myself booked into the Radisson Hotel on 25/3/24 and was received & welcome very well. The environment was pleasent and well presented. Our room was comfortable, clean and presentable.
Maria at reception was very proffession and had a glowing smile. Maria explained and answered our question very well.
G. S.We used a double room and a triple room. We found ourselves very well as the structure is located in a modern, tidy area, with a beautiful view of the Thames and logistically very valid with respect to means of transport. Tidy, comfortable and well-appointed rooms, high-quality international breakfast. A special thanks to the receptionist Ms Barbara, who welcomed us from the first minute and throughout our stay with great professionalism, competence, courtesy and attention. We felt pampered by his kindness.
Thanks for everything!
Until we meet again.
A. C.Me and my boyfriend had an amazing stay at this hotel. The woman on reception was lovely and gave us a room upgrade for my 20th Birthday. Breakfast was amazing and a great selection, as well as a lovely seating area overlooking the river. Overall a lovely stay and would definitely return.
A. S.Absolutely a must stay! Beautiful views great service and wonderful people all around. We thoroughly enjoyed our stay with you and shall definitely be returning soon! Highly recommended 5 Stars All the Way! You have earned my business for life.
C.This is a highly recommended hotel to stay in SE London, visiting since 2017, and always look forward to the next stay there. The spectacular river view room, gives a terrific and zen experience to my stay there. The staff are all amazing, quite a team. And most importantly, Barbara(the front office manager). A fantastic personality, the “Miss Fix it” to any challenge you may encounter there. Above all, it’s a 9/10 for me.
J. B.Fantastic stay at this hotel. Room was huge, we were upgraded to a suite, and pristinely clean, very comfortable bed and good amenities like tea and coffee. Staff were friendly and helpful, particularly Barbara on the front desk, she was wonderful. Food via room service was delicious and really well priced for what it was. It's a little tucked away so we got a bit lost trying to get there from the station but that shouldn't put you off of staying here, it really is a great hotel, especially for the price.
P. S.Beautiful place to stay. Lovely staff. Good breakfast and good communication skills from staff to guest
S. C.I have spent 100 days in this hotel. Words fail me! It was luxury personified. The staff were wonderful, the room was spotless, lovely river views with the most comfortable bed and the service was outstanding. It really was the perfect stay, I can not recommend it highly enough. I have also checked out other five star hotels in Canary Wharf and there is simply no comparison. The hotel is a cut above all other 5 * hotels I have stayed in. The entire staff that I met were all exceptional! From being met at the door, to the receptionists, upgrade to the suite, healthy breakfast in room, free shuttle service to canary wharf center, the entire experience with the staff was amazing. Very professional but approachable and friendly. Special thanks to the hotel manager Barbara and Matthew who made 4 months feel like home for me. Thank you all for a fantastic stay at this beautiful hotel.
I'm a frequent traveler but this is the first time I'm writing a hotel review because this hotel is exceptional. They go that extra mile from when you book, to your stay and after service. So, definitely, recommend this and yes, this is my go to hotel in London now.
B. C.Reception staff were lovely throughout and were able to check us in early with no problem. The room was clean and had everything we could have needed (the shower was particularly nice). We got a little lost trying to find the hotel itself due to the construction work nearby but other than that it’s in a good location with nearby stations.
The main thing that let this hotel down was the dining options. There were no vegan options for breakfast nor on the bar or dinner menu. I was offered a pizza that could be made with vegan cheese and it was totally inedible. I did say this to the server when he asked why I hadn’t eaten any of it, and was very surprised when there was no apology, offer to replace it or refund it. Also the only alternative milk available was almond milk and you couldn’t have a coffee with that as the dairy milk was already in the machine.
It feels like a petty complaint but it wasn’t exactly a cheap stay and you come to expect better.
D. N.Fantastic service, staff are more than helpful (arranging transport and getting us settled). The view from the rooms is incredible, with a lovely modern layout. Their breakfast won’t disappoint you either. Highly recommend! Thank you !!!
A. Z.Great view of Thames River. Walking distance from Canary Wharf.
P. P. c.Me and my family arrived via the United States. When we arrived the manager treated us with the utmost respect. We even talked about football, Go West United !! We love the Premier League. The hotel and room were very modern. The Canary Wharf area has amazing shopping and restaurant’s.
L. P.I had a great stay! Room was clean and spacious, breakfast was delicious, and all the compliments for Barbara at the front desk.
She held us out a few times and was always patient, kind, and informative.
Can’t wait to see her again the next time we stay at this hotel :)
M. L.Nice looking hotel and the room was nice and clean. The entire hotel was very quiet and the reception was fancy.
Really awkward location for a hotel though, it's hidden amongst all these other apartment buildings.
There was a bed bug monitoring trap by the mattress so that does not bode well. I assume they use it to make sure there is no infestation and so they can catch it early if there is -- there was an inspection sticker on the back of it so I'll give them the benefit of the doubt!
N. C.We came for a corporate event last weekend and found the hotel and service wonderful. The service at front desk, location to visit the shops in Canary Wharf was brilliant! The rooms were clean and food was great too. Thank you Radisson Blu we will sure to be back again!
A. T.Once more , I experience an amazing stay at Radisson Blu Edwardian New Providence Wharf Hotel. An amazing place to be in London , with awesome people… because a place is as nice as the people in it . I recommend using the spa for relaxing , Olga the manager will welcome you , with the best smile , guiding and informing you, about the treatments for your wellbeing. Also the gym is highly equipped , offering the opportunity to look after the home of your soul and mind ….your body . The restaurant keeps completing the wellbeing experience with chefs who can satisfy your need for an excellent breakfast, lunch or dinner, alone or with a company !!!! See you all soon 🪷🧘🏼
L. S.Both my wife and I stayed at this hotel for 2 nights for a weekend away in London. The location is great only a short ride into the Centre of London which was fantastic but what let this place down was the prices for breakfast! They were asking for £37 pp if you book ahead or £50 pp on the day which in my book is just ridiculous!
There are some great local cafes which you would try which are way cheaper!
T. A.Stayed at the hotel last Thursday and on the whole it was really good. I would just like to mention that I think biscuits with the coffee and fresh milk in the fridge (as most people don't enjoy UHT milk) would be a nice touch. Also a brochure/room service menu would be helpful. I did phone room service and duty manager to ask what was offered and they didn't answer the phone. The bar was closing when we arrived back around 11pm.. this should be extended. Staff very polite.
S. P.I had a lovely stay here before going to the NTA's. The hotel and rooms were very clean and spacious, the food was tasty and presented well with a lovely view of the Thames. I marked the location as 3 stars, as it was approximately a 20-minute walk to the cable cars, and there wasn't a great deal to do in the localised area. It's not ideal for older hoteliers that perhaps do not drive.
S. H.Good location
Clean room
Very helpful staff
Maria at reception was nice smily and very helpful.
R. Y.All staff were absolutely lovely and went out of their way to accommodate our requests during our stay and even added some personalised touches too! Our room was spacious and the views were stunning.
We used the Spa facilities (special thanks to Sophia and Evelyn) and had dinner at the restaurant - both of which were brilliant. Prior to arrival I had arranged for some decorations to be in our room to celebrate my partners birthday, and I could never have imagined this would have turned out so perfect!
Barbara and Milan especially made this visit amazing for us but everyone we interacted with at the hotel were super helpful and lovely to speak with - we will definitely be back!
J. G.Absolutely wonderful stay at Radisson Blu!! We were welcomed by friendly, polite and helpful staff, and enjoyed immaculate and very comfortable rooms with really thoughtful little touches for our wedding anniversary! An easy walk to canary wharf for travel. Breakfast was delicious too. We would love to come back again soon. Thank you 😊
A. R.Lovely, friendly and very accommodating staff, especially Barbara who went all out to make our stay such a pleasure. The beds are super comfortable 😴 and the breakfast is plentiful. The relaxation area in the spa is super cool. Thank you for a warm and welcoming stay.
Q. A.It’s an ok place to stay. Quite far from anywhere you might visit, no matter center or Greenwich.
The room I would say not designed very well. The switch are far from the bed, which quite annoying. And the electricity plugs are also far from bed side. The noise reduction is also unsatisfying, I was wake up few time in the night due to the noise from corridor.
As for the good way, the room is big and designed with a hub.
K. Q.Stayed here for a few nights on a business trip. In general I’ve got nothing to complain at all - services were attentive and in-time, room was spacious and equipped with almost everything you would need, bed was more on the firm side (and that happens to be what I prefer), and breakfast has exceeded my expectations.
Only one rather strange occasion was that on the Sunday that I checked in, there was some event on-going on the first floor with loud music lasting until midnight. My room was on the 6th floor so I was not bothered at all. However I couldn’t say the same about my colleague staying in a room on the second floor, and could obviously hear the music and felt the vibration while trying to fall asleep. Plus based on the chat around the breakfast tables, he was not alone.
T. B.Booked this hotel as we were going to the o2 for the evening,upon arrival we were greeted by Matthew who instantly built a fantastic rapport with us, He was helpful funny knowledgeable and no a huge help. The room was very clean the bed was comfy & the air con was cold.we had drinks in the bar all was great but I have to be honest £5.62 for what seemed like 10 almonds was expensive even for London standards. After check out Matthew again was more than helpful with looking after our bags.printing a document for myself & walking us to the car, what an asset he is to your business would definitely stay again. 👍
A. A.The hotel has a really awesome breakfast and the beds are extraordinary comfy. The bathroom is huge and has a shower and a bathtub at the same time.
If you like to visit london this is the wrong place to stay, you are out of bounds and have a long journey to reach city center. If you stay for business in canary wharf you couldnt be more right than this.
The waiters at the breakfast were very welcoming and did a phenomenal job. The employees behind the desk were not so happy to help past 10 pm. There is room for inprovement.
The room was clean but some interior items like lamps were not in good condition, looked somewhat used and old with cracking edges. The fridge was a joke because the heat could not escape the cupboard in which it was placed. So the fridge did not really cool down anything and just wasted energy. This is neither ecological nor economical.
Our room was facing a constriction site, this is not a nice view and the windows were dirty aswell.
All in all we paid a fair price for the room so i cant make any penalties here.
B. B.I’ve been in isolation for 4 days and the staff at the hotel have been nothing but kind, accommodating, going the extra, extra mile and super helpful and cheerful on the multiple calls to reception, room service and house keeping. It hasn’t been easy but don’t take your frustration out on the staff. They know I like my morning cappuccino and sometimes wine after a remote day of work. The room was clean and tidy when I arrived as well. The food has been delicious even though the menu had already set the tone for delicious food. Thank you for making a tough time easier by being so incredible.
E. M.Amazing service throughout the hotel and restaurant, staff were friendly and professional. Hotel was located near a bus stop, DLR station was not far either. I really liked the mini fridge in the room and the comfort of the bed. Shower had a good intensity, and the amenities were of great quality. Definitely recommend.
A. E.Nice looking hotel. Room was comfortable and spotlessly clean. The bar and restaurant leave a lot to be desired though. Food was mediocre at best. Not sure if I'd go out of my way to return.
P. T.Stayed one night after event at O2. Very good room with great views. Breakfast was also very good. Don’t agree with service charge for drinks at the bar - this should be optional.
R. H.We were very grateful that although we had booked the wrong date originally the staff were super helpful and got us a room for the night without hassle and even an upgrade. Very friendly and helpful service! The room was really nice particularly loved the walk in shower, would definitely stay again.
P. G.Amazing hotel, with amazing staff members, especially barbara, who was so welcoming and catered to all my special requirements and needs. She’s the best hotel staff member I’ve come across. I have no complaints about this hotel and services provided were excellent including the breakfast. Views were excellent and facilities great too! 10/10
j.great hotel, brilliant staff good value for money
L. “. B.I want to thank the Radisson Blu Edwardian New Providence Hotel, for their exceptional hospitality for my family, during the quarantine period. My family all have diet allergies and they went above and beyond to accommodate us, where they could and attend to our needs.
The hotel room had all the conveniences, and quality comforts to make our stay pleasant and all staff were attentive and pleasant and all servicing requests were handled most exceptionally. The highlights – were the TV in the bathroom and the rain shower! We were pleased rooms had windows that could open, along with temp control in the room.
Even beyond our stay, I left a package for collection at the hotel, which I had been trying to resolve for a month with the courier to collect and upon calling the hotel back… the service was exactly the same, as when we were guests - they even recalled my husbands’ name and were willing to assist us where they could!
We were treated like guests and not prisoners (most associations/assumptions made of quarantine) and we are so grateful our experience was with them this way!
We thank the kitchen staff and Chef for his good food and the efforts they made to accommodate us and make sure things were just right… from reception to room service! All guests were treated equally and 5-star - it's a notable accolade to commend the hotel for! It made our welcome into the UK, a memorable impression for our family – we wish to thank you in appreciation and hope to visit again! You can be proud!
Thank you, Rook Family!
D.Decent hotel, rooms good size. Open wardrobe is in bathroom which is a bit strange. Not much near by, we were going to o2 which is a 10 to 15 minute taxi ride away. Lunch was tasty. Breakfast was buffet and was nice but service for drinks slow due to lack of waiters not their fault.
M. M.The hotel is located in canary wharf. This means it is quite a distance from anything other than the local financial centres. Even travelling to the o2 takes 20mins by taxi. The hotel is immaculate. The bar (scoff and banter) is well stocked with friendly people. The bedrooms are nice, with some risqué art work on the walls!! My bathroom had a bath and walk in shower. Strangely, the wardrobe is in the bathroom, which can lead to having damp clothes, although less ironing is needed.
A. S. B.Best hotel to stay at if you're in the Canary Wharf area. Great sized, clean and modern rooms/ suites. Great breakfast with views of the 02. Barbara and her team went above and beyond to ensure an excellent stay.
J. H.Amazing time staying here and I have to name Bibek for his friendly, patient and accommodating customer service. It was lovely to be greeted by him on my arrival and to be given a room upgrade too. The very definition of A* customer service! Thank you Bibek
G. S.Very nice rooms; great customer service from everyone I spoke to here. Had a problem with my AC unit and it was fixed immediately. Had a problem with the TV and it was replaced with a new one immediately. The breakfast buffet was great, loved the hashbrowns too. Nearest tube station is a 10 minute walk so be prepare! Otherwise great hotel, great staff
i. l.Nicoletta was very helpful both at checking and checkout The charisma and the professionalism was very amazing Hotel is lovely, had a pleasant time. Turning up next month to enjoy the view around the hotel.
D. S.Hi,
I have been a regular visitor to the hotel due to its proximity to the airport and also my work place in Canary Wharf. I have always had a brilliant experience. But last two visits have been really disappointing. I was told that there is a management change in the last couple of months and it’s been very unfriendly since then. The rooms aren’t clean - there is always some stench, room cleaning is not upto the mark - lot of stains left in bathroom during my prev visit, last time I was there the AC wasn’t working and the room was pretty warm.
The reason I would go to the hotel was friendly staff who would accommodate a lot of small requests considering my frequent stays. In recent times all of this has changed and it doesn’t feel welcome at all. The room service menu is terrible with no flexibility offered for vegetarians
I would now def reconsider staying here.
It’s def going down in quality
Sorry state of affairs
G. M.Lovely staff. Comfortable rooms. Incredible food. This wonderful hotel was my home for 10 days. The hotel staff were friendly and efficient. The daily meals were delicious and varied. My room was very modern, had more than enough space for daily activities, and the super-fast internet made keeping in touch with family and working remotely a breeze.
C. a.Good hotel
Nice staff always ready to help.
Room was comfy and clean.
Big bed and bath.
The view of the o2 is amaze.
Providing four pillows rather than two would make for a more comfy sleep.
M. S.My favourite hotel in London at the moment. Pricey but not too pricey. The shower facility and room size are lush! The restaurant within the hotel is great, and the food is simple and nice.
S. M.Very clean, very friendly staff. Excellent breakfast. Complimentary mini bus to take you to the centre. Very comfortable stay. Would like to see a tip box somewhere as all the staff i met were very professional and would go the extra mile for our needs and would have liked to have showed our appreciation. Thank you for a great weekend stay. I would definitely recommend and would stay again if ever in London. Many thanks
F. &. R.Absolutely blown away by this hotel. I feel like I’ve checked into a hotel in Dubai. The service is impeccable, but also the receptionist mun mun just went above and beyond to make us feel so welcome. Any time I come back to London. I am going to stay here. I have made up my mind.
this was even before I entered the room I am even more astounded at the quality and cleanliness of the room. Again, I feel I have checked into Dubai into a five star luxury hotel.
Never have I been so impressed I would give it 7/5 stars
H. K. P. (.Lovely Hotel overlooking Thames-side walkway and the O2 Arena
.
Staff are very friendly and helpful.
We had a double suite, which was massive and all modern amenities. Hotel premises are very nice with great interior decoration.
The Restaurant downstairs by the river, which provides quality food and of course great service (staff/waiters).
Highly recommended and Would definitely visit again.
A. A.I have stayed here multiple times and can only say good things.
The staff are friendly, helpful and really accommodating. The facilities are fantastic and the food is always great.
I’m not quite sure why there are bad reviews on here, have stayed here on many occasions and have not been disappointed.
W. G. M.Excellent Hotel, but beware there is quite a bit of construction going on round about the hotel (but not on the hotel). If arriving by car it will be put into valet parking. Rooms spacious, bathrooms very roomy and accessible (but double check) there is a lift for those with mobility issues to the dining room bar area, so if your wheel chair bound you need not worry. Enjoy.
E. M.We arrived at hotel (£35 from KC in cab).. we had asked for twin room on booking.. when we arrived a twin wasn't available.. we were asked if we wanted to book into king sized room or wait... we decided to wait... left our luggage and went to bar area to wait until time to go across river to O2 for show) we spent nearly £20 in bar on 2 coffee's and then a pot of tea for 2... after the show we returned.. checked in to a lovely room.. well appointed (except very flimsy and awkward Nespresso machine we gave up on)..however it was a king.. not twin we had asked for (we could have booked in on first arrival and saved £20 in bar costs). We were tired after early start, travelling, show etc.. so went for dinner... decent meal, fairly decently priced, although service was slow, . we ordered a carafe of wine on ordering.... it wasn't until about 30 mins later when our main meal (first course was served) that we were told they didn't have that wine.. so had to choose another whilst our meal was sitting going cold! At the end of the meal I let reception know about the beds.... they did offer to change our room. but as I say we were tired and mum is 76.. had to stand on train getting to London... and with travel to hotel and O2 and show we just wanted to relax for evening so we declined but shocked our booking hadn't been honoured and we had to spend unnecessarily in bar on top of cab fees! On the subject of restaurant... never before before have we been told to sit and wait to go to breakfast! There was quite a queue of us... either increase restaurant size and staff or reduce the number of guests!
Positives.. plush looking hotel, lovely spacious rooms... bathrobes, slippers toiletries etc.
Although not as convenient to O2 as expected and wouldn't book again due to the book in/bed error... and having to wait to get a reasonable breakfast. Was at a Hilton Hotel in Kensington weekend before.... much better breakfast.. much more spacious dining room, far more choice and a lot less stress on consumers and staff!
S. C.Superb choice!
Clean room, friendly staff and a wonderful breakfast.
They lay on a free shuttle to the Elizabeth Line station in the mornings too.
l. n.Really nice hotel by the river with a great view if you are lucky. You have to go through a security check point if you are driving, be sure to ask the hotel about parking beforehand. Within walking distance to canary wharf
L. B.Brillant service, amazing restaurant with brillant team !
Thank you Dwight and his team ❤️.
L. T. D.Located right opposite the o2 on the Thames, it has some really scenic views. However wouldn’t recommend if you’re looking for a spa hotel as there isn’t a swimming pool nor a hot tub in sight which is just bizarre! Hotel staff weren’t very friendly either
K. D.I was extremely fortunate to have stayed in this hotel for my 10 day quarantine. What an excellent hotel. The staff were extremely friendly and courteous. Reception checked often if I needed anything. The food was so delicious! The room was very clean and comfortable. Thank you to all who are helping run this hotel so efficiently and making the quarantine time so much more bearable.
W. B.We did a spa day which included a treatment including a lunch.
My masseuse was amazing, it was sooo relaxing and the facilities are so clean and pretty. Our restaurant hosts Ben and Mo were absolutely brilliant. Mo went above and beyond to give us exactly what we needed to enjoy our meal, nothing was too much for him. He had a great sense of humour too and matched our vibe. Thank you Mo from up north!
..Had a great time staying here even though it was only one night. The room was nicely decorated and had all the basic conveniences, down to a mini ironing board or clothes press. Complimentary gym and spa access was a nice touch after a long day at the office (and great for a morning run). Breakfast buffet was included and just what I needed after a solid workout and run. All this made better by friendly and helpful staff and a convenient location close to canary wharf. 15 minute walk away or short ride on the complimentary shuttle service. Will definitely choose again.
K. P.We had an amazing stay at Radisson Blu. The staff is very friendly and were quick to check us in. The rooms are great, spacious and comfortable. It’s a little far from train station but you can take the bus or take the cab. They have a restaurant in the building which is amazing. We were tired and late so ordered room service and the food was delicious, we tried daal makhani and sticky toffee pudding and really recommend
S.Wonderful hotel with amazing service. If you really want the wow factor you must get a river view room. It was my husband's birthday and they left a birthday dessert and a card in the room , a lovely suprise.
Room service was quick and very polite.
The highlight was our room which had a spectacular view and a gorgeous bathroom.
The DLR is easy walking distance and can get you into central London or over to the 02.
Also we were very impressed with how baby friendly the hotel was.
D. C.Beautiful Hotel , very clean an Immaculate inside .
Front of house staff on desk very friendly an helpful.
Staff in restaurant( evening) friendly but service very slow indeed.
Atmosphere inside hotel is lovely
Rooms very clean an Beds comfy too .
Would come back an stay again
T. B.I come here for my partners birthday and couldn’t have asked for a better service. niki at the front desk was so lovely and welcoming to us. as we arrived into the hotel the smell was divine!!!! that alone i could rate 5 stars.
as we walking into our room they had a birthday card and a little cake which was delicious and extremely considerate for them to do. they gave us a complementary bottle of water along with a selection of bath wash/salts.
the beds were the best beds we have ever slept on, the mattress was like a cloud and the duck feather duvet in the middle of winter just made us feel so warm and cozy.
i called room service for only a bottle of wine whilst we was getting ready and it was here in minutes.
we didn’t manage to see the spa however we will be returning and it’s something we both agreed to do.
only issue we did have was the car park but we still managed.
overall we loved our stay and it was so lovely to get away.
M. F.Lovely hotel. Great, friendly and helpful staff. The food in the restaurant for both evening meal and breakfast was really nice and reasonably priced and the view over the Thames and O2 was really nice while dining. Rooms were nicely decorated and with good facilities. The spa was a lovely addition as was the free shuttle service too and from Canary Wharf. Would definitely stay again.
J. J.Right opposite 02 on the river ,absolutely spotless, could not fault the rooms ,bed so comfortable, good size rooms ,staff lovely, can't wait to go back.
E. T.Stayed at this fantastic hotel with my family and we all thought it was great!
The highlight has to be the great service - all staff were friendly and very helpful at all times.
Rooms are clean and comfortable and breakfasts are amazing.
Was greeted at the door by friendly staff, check-in was quick, easy and painless. While I was checking in my 3 kids were given an apple each, then the concierge disappeared and appears a few minutes later with bags of sweets for the kids!!
Our room was fantastic - we did splash out for a 1 bedroom suite to give us a little more room, but it was even better than we thought it would be.
And the breakfast was amazing - anything you could want, great quality, plenty available.
All in all a great hotel.
O. T.Nice business hotel. Rooms are very spacious. Breakfast is excellent and great variety. Staff is super friendly and accommodating. Front desk made me feel very welcome. I'd highly recommend this hotel to anyone staying in Canary Wharf.
M.We stayed here 01 sept - 02 sept, had a wonderful stay here with a great view in our room of the thames/02. Room was spacious and tidy. Great location to the Blackwall tube station. A special thanks to Sahib for giving us a warm welcome and making our stay extra special!
G. R.My daughter and I are quarantining in this hotel at moment. (Day 8 ) This hotel is absolutely the best thing about this unfortunate situation. The staff are so helpful and accommodating. The room was very clean and well equipped. The food is fresh and delicious. The manager Peter Wardley and his staff couldn’t be more understanding and welcoming. Everyone made this nightmare bearable during our stay so far. Thank you all!
S. B.Sahib & Ala has been a great asset to my stay at Radisson blu edwardian new providence wharf hotel. Clean room and great service with views. Will definitely be returning, thank you.
D. P.A Premium Room (River View) was booked for me as a present for after a local theatre show. We had some frustration with communication.
A card was placed on file in advance by calling in, upon arrival "no card on file", needed to put one on with a £1.50 charge or pay a £50 cash deposit.
Annoying as the point of the present and calling in advance with card info, was to have everything taken care of.
Poor communication/process from the hotel.
However, good customer service from the check-in desk even to solve the above, prompt check-in and check-out despite short queues.
Overall a nice room. A little expensive for the location, but you are paying for a pretty impressive view. Bed was huge, and very comfortable.
A few problems with the room, which for the price should be resolved by Radisson.
- No plug sockets on one side of the bed, pretty ridiculous in a world where everyone has a device that needs charging. No USB plugs on the desk sockets either. Found this tedious and easily fixable.
- room was very large, plenty of space for a nice sofa, but only had chairs which are hardly "relaxing" or "comfortable" for such a big pricey room. Opinion/taste, but room felt sparse.
- while the bathroom is indeed VERY nice, there were some unfathomable design logic in play with the bath right next to the window (which does have an amazing view). Problem is, unfortunately, so does the stairwell of the building opposite that is no more than 50m away, anyone in that stairwell can see the entire bath, probably even which tap is hot and which is cold!
That these windows do not have one-way film on them, or have not been replaced with one-way glass, seemed nuts.
There are blinds, which you need to pull down for any privacy, BUT if you want the view, you have to be willing to put on a show.
Not great at all given the view (especially from the tub given it's placement right next to the window) is part of the price of the room!
- lighting in the bathroom was pretty bad. The lights were on a dimmer, but the maximum brightness was poor because the bulbs were low quality. Could barely see in the mirror to shave with the lighting in the evening. The light above the shower in the cubicle was so low, literally had to deal with your own shadow in the cubicle. Weird and annoying. Put some better quality bulbs in, the light is on a dimmer after all. Let the customer choose brightness.
- the hair dryer provided being in the main bedroom and fixed the wall on a short cable was tedious bordering on useless. Not sure how much Radisson are losing on hair dryers in a room that costs almost £300-a-night, but if you're going to do this, put it in the bathroom, and put a longer cable on it.
To leave this review on an upside.
Hotel was told that it was a special occasion and they left flowers and towel swans on the bed, and a nice card, with some cake. Nice touch from the hotel staff.
o. s.Had an amazing stay! Enjoyed the whole experience! The staff were very polite and helpful, they also had a variety during breakfast which is a must.
Would definitely be staying again.
E. M.I had an excellent stay at the Radisson. The hotel was immaculately clean throughout, and my room was both spacious and comfortable — a perfect environment to relax in after long days of business meetings. One of the standout features was the on-site sauna and steam room, which offered an ideal way to unwind and recharge.
The location is also very convenient — just a short distance from Canada Square, and ideal for business travellers working in Canary Wharf. The hotel offers a complimentary shuttle service to nearby offices, which was extremely helpful. A special mention to the shuttle driver, Mahmoud (I believe), who was exceptionally friendly, welcoming, and professional — a great start to each morning.
Breakfast was another highlight. As someone who follows a halal diet, I was impressed by the team’s willingness to accommodate my needs. Freshly made omelettes were kindly prepared each morning, which added a thoughtful, personal touch.
A special mention must go to Meghana, who provided exceptional service in the restaurant. She was consistently warm, friendly, and professional. She remembered my order from a previous visit and anticipated my preferences — a rare and impressive quality. Her attention to detail and ability to build rapport created a welcoming and relaxed atmosphere that made a real difference to my stay.
At reception, Maria was equally outstanding — polite, kind, and welcoming. Her calm and professional manner set a positive tone from the outset, making the check-in experience smooth and enjoyable.
Highly recommended for both business and leisure travellers — I look forward to returning.
E. H.The best service one could receive. Staff are amazing, view is great, facilities are in excellent condition. Great gym, nice spa and the breakfast is mouth watering. I will definitely be returning without a doubt
S. B.My daughter, son-in-law, husband & myself have just returned from a one night stay at this hotel. We were very pleased with the room & bathroom, very clean & comfortable. The hotel is in an excellent location for attending a concert at the O2, costing around £20 in a taxi. Drinks from the bar are fairly expensive, but obviously London prices. We enjoyed a buffet style breakfast this morning, the food was good but not hot enough, perhaps because the plates are not heated, one of my pet hates. We had to ask for HP sauce also, a full English breakfast necessity, which possibly should be on display alongside the buffet. The staff were pleasant & courteous also, would definitely re-visit.
T.From the moment you enter the Hotel, you see a greater, who guides you to right desk. We sat down at Guest services and were greeted and checked in by a lovely guy called Adam. He was very friendly, very professional and explained the ins and outs clearly and precisely. We were offered a beverage but declined. The lobby is large, modern, fresh and clean. To the right of the entrance is the bar and restaurant, humorously named Scoff and Banter.
The room itself was a business class room, large, spacious and comfortable. The bathroom was clean, maintained and had all the relevant amenities including a bath tub and separate shower. The room had a very nice TV, a large bed, robes, slippers, mini bar, nice view of the O2 and temperature controls, easy to operate.
Breakfast both mornings, was a delight, i have included a picture from the terrace in the restaurant of the O2, which is a nice view in the mornings if you don't often see the O2 or are seeing it for the first-time. The staff were very helpful, very pleasant, always smiling, happy to have a chat, the food was hot, fresh, tasty and of a wide variety. You have to try the croissants as they are without a doubt some of the best I've ever eaten.
Our experience at this hotel was tremendous and would recommend and return!
S. D.Firstly the hotel is very nice although a little hard to find and located right on the river .
Once we found the hotel ,check in is very simple and your car is parked by a valet (parking is £25 per night ) also be aware you are liable to pay the congestion charge (£15 ), our room was nicely situated on the 6th floor and are very comfortable, there is an ironing board ,a safe ,tea and coffee making facilities in the room but on the first night we had no water ,also no biscuits for a morning or evening dunk , there are a small selection of coffee and tea and sugar and sweetners .
The bed was very nice ,large bed ,firm mattress and spare pillows in the room ,so slept very well .
The shower is a big walk in one with a lovely sunflower head and a very nice flow of water, there are shower gels ,shampoo and conditioner available as well and the towels are nice and soft ,also there are two sinks, which is really helpful .
We also used room service a couple of times ,both times the food was very nice and delivered promptly.
There is a nice bar and restaurant down in the lobby with a view over the Thames and the food was very good ,Inc the buffet breakfast, the staff are very good ,friendly and helpful both in the evening and at breakfast .
A few negatives ...on arrival we needed to make a show in Central London and had no time to source our own cab , I asked for a preferred cab company the hotel used and the receptionist contacted a company (falcon cabs ) the price was £50 , expensive because of the rail strike I was told ,so had little choice but to accept as we had already bought show tickets , the cab picked us up and dropped us NEAR the theatre saying we were close but he wasn't sure exactly where the place was ,also the driver said as we would br using a card there would be a charge (another £10 ,so now £60 ) after the show we caught a black cab back and that same journey cost us £28 !!! The driver said we should report them to TFL but when we checked the receipt given to us by the first driver it was blank ,no driver name ,price or reg number but we have proof of payment on our on line banking app , its disappointing that the hotel would use a company that on the face of it have a less than fare pricing policy .
Also if you are booking this hotel because of its proximity to the O2 please be aware it is on the opposite side of the river and will involve a £20 (each way ) taxi ride ..not a big deal but good to know .
Lastly ,although the restaurant is very good the food selection for evening meals seems very limited for a hotel of this size, couple of fish dishes, 2 steak choices ,burger ,a pasta dish, a salad choice ?? and a couple of pizza choices and 2 or 3 dessert choices , the breakfast menu has far more choices !! ( but food was extremely nice )
Overall ,apart from the £60 taxi rip off the hotel is very good indeed ,staff are very good and the cleanliness in the rooms and public areas are excellent .
K. T.Thoroughly enjoyed my stay here. The beds were extremely comfortable, the view from the hotel is magnificent and the staff was really friendly and helpful all the time. The location is good if you're staying to attend an event at the O2. My favourite thing about this hotel was the food though, it was super. Would definitely stay here again.
M. G.Stayed for 2 nights in a 1 Bedroom Suite which was very nice, very clean and spacious.
Staff on reception were excellent as we're the maids who were looking after the rooms.
Our only disappointment was the 24/7 room service, we were in the bar at 10pm with only 2 other people in sight, we went up to our room and decided we wanted a couple more drinks so called down, 20 minutes later we get a call back saying they are too busy and if we want our drinks we need to go collect from the bar!!!!!
Stayed for the O2, only a short walk to East India Train Staion and a short ride to the cable cars or in the other direction, 10 minute or so walk to Canary Wharf.
If you want some good food in a great place go to The Ivy in the Park, Canary Wharf.
R. Z.I was looking for a quiet place to stay for a weekend trip to London and this hotel was exactly that. Great staff at the reception.
j. x. k.Poor Customer Service Experience
I’m very disappointed with the lack of response from the hotel’s customer service team. I’ve emailed regarding an unknown charge that appeared on my card – a card I didn’t even use to make the original booking – and I’ve yet to receive any kind of reply. I’ve also left numerous phone calls and emails and still haven’t heard back. It’s incredibly frustrating and frankly unacceptable, particularly when it involves a payment issue.
I would appreciate it if someone could look into this as a matter of urgency and confirm whether a refund is possible. I expected far better service and communication, and this experience has left a very sour taste.
A. K.This is best 5 star hotel in London I ever see.
Where you can find all facilities.
Specially if you are Indian
And you come to visit London
Then book this hotel for your all day stay
Great view and feel for couple and family, even for single person.
They provide you great service and great food.
Even they give you best Indian taste food in London.
Which no one provide you in London.
They give you best room service.
If you are in room
Then they are just one phone call away
And your wish will be granted
So just relax and book this hotel anytime
Which make your vacation more relax and easier
And you also feel amazed after staying here.
Great experience and great supportive staff and services.
J. B.Was amazing hotel’ nice quiet peaceful the room was spotless and fresh the staff are great. Also would like to say a special thank you to the manager Matteo who is on hand himself for anyone and assisting with anything without any trouble. Truly wonderful experience, see you all again soon John Buckley and family. 5 stars 🌟 for me
S. H.A clean, modern hotel where the helpful, friendly staff makes all the difference. A special thanks to Clairece in Reception: She went above and beyond to help organize car service to our destination every single day, and even checked on us later to make sure we had a good, safe experience. Such outstanding, caring service made our stay so special. (Also, a shout-out to Barbara in the front office and Manoj in the bar/restaurant for excellent, caring service.) We highly recommend this location!
u. p.I highly recommend it! I have spend a weekend there with my girlfriend and the room was very nice and clean. I really appreciated all the little details in the room. The staff was incredible, friendly and professional! Really good quality /price.
R. D.It’s not often you receive outstanding service when you’re checking in to tell, desks are busy, people are waiting etc.
Elvis checked me in to the hotel and went way beyond the normal checking in process, friendly smile. He really took his time to help with what I needed. Brilliant service & thank you.
D. B.Great room, great staff amazing breakfast.
E. C.I was there for a concert at the O2 arena.
The location was perfect.
The service impeccable.
The Lady at the reception was very kind.
Even if I was there just for a night, everything was perfect.
I also asked food after midnight... The sandwich was very tasty.
Nice experience
A. K.Thank you for making our quarantine stay so awesome. I was having panic attacks, due to all the horror stories I had read about hotel quarantine. Barbara, Tea, Richard, Peter and Luca made our stay incredibly comfortable. I can't thank them enough for the hospitality they gave us and the outstanding service. The room, bathroom and view was fantastic. The security guards did a great job too. If you are lucky enough to have this hotel as your quarantine hotel, you will not be disappointed. I would actually come and stay at this hotel after quarantine ends and Iwould highly recommend it. For me this hotel was really 10/10.
S. B.We held our wedding at the Hotel. After a few hiccups the onsite team lead by Duwight made our day amazing! The food was great, the staff was amazing and everything went very smoothly in the end.
The rooms are beautiful, clean and comfortable! The hotel had arranged a surprise for me and my new wife and there was prosecco, flower petals and balloons in our upgraded suite! Barbara was very helpful and sorted my wife’s family out as well and everyone left the hotel on the Sunday, very happy with their stay!
A.Me and my partner stayed here for 2 nights and we both really enjoyed our stay. The lobby is beautiful and there is a restaurant inside the hotel with lovely views. The coffee from there is second to none and the food is delicious. The rooms are nice and tidy and the hotel is in a great location. I would highly recommend this hotel to anyone looking to stay in London.
H.I booked a one night stay for my boyfriend's birthday and we had a lovely time. We got the boat from Battersea Power Station to North Greenwich then the cable car over the river. We walked to the hotel from there and found it relatively easily.
The check in was easy and receptionist thoughtful.
The room itself was amazing, the view of the 02 was fantastic. Note: you have to select which room you want at time of booking. Nespresso machine & tea facilities were great.
It was quite hot in the room when we first got there (22 degrees) but we put the A/C on and opened the window which was much more pleasant.
The bathroom was wonderful, great waterfall shower and the bath was luxurious! We couldn't open the bathroom window but we thought this might be for safety issues.
The bed was awesome! Absolutely huge!
Overall, a really lovely stay and would definitely return!
D. B.Conveniently located while not being in the center of the hustle and bustle of the city. Spectacular views of the thames and the O2 from Scoff and banter restaurant.
Lovely lobby design with conversation pieces all around you. And an extra level of security in the lifts to get to the room floors.
Welcoming staff. Clean rooms with black out curtains. Loved the entire stay!
J. G.Nikki on front of house today was absolutely amazing. Really good . Thank you
L. M.Stayed here to go to the O2 and was very impressed by the size of the room and bathroom - very lovely. Breakfast was good but surprised by the lack of veggie options. Hubby is veggie and couldn't get sausages. Apart from that, a good, clean hotel with nice staff.
M. A.I have stayed many times and the rooms never disappoint. They are clean and the views are wonderful. It’s very convenient into Canary Wharf as well.
Additionally, the staff are always lovely. I would definitely recommend!!
S. S.Location is ok. About 15-20mins walk from Canary Wharf. More expensive rooms have a view to the O2 arena.
A. M.I was fortunate enough to stay here for my 10 day quarantine during September. Barbara and the rest of the team were so welcoming, friendly and always happy to help. The food was delicious, healthy and generous. The rooms are spacious and faultless and I was lucky enough to have a magnificent view of the river and the O2. I wouldn’t have wanted to quarantine anywhere else. Thank you!
K.The check-in process was very pleasant and the hotel was easily accessible via public transportation.
E. B.Wonderful stay here for my daughter's birthday and a trip to ABBA Voyager.
Shaan was just the most kind, wonderful and thoughtful member of the team.He went above and beyond to make our stay memorable and pleasant.A huge thank you from both of us.We will definitely be back.
T. H.Great place to stay, felt quite luxurious!
Bit of a walk (19 mins from canary wharf)
We got a luxury view with a spacious room and very nice large bed so had a comfortable sleep.
Ice maker in hallway was a brilliant idea!
J. J.Really nice hotel, rooms clean and stylish, service impeccable, breakfast was great, facilities on point, Limited parking, spa, steam room and heated chairs makes for lovely relaxing weekend.
D.I’ve stayed here for a weekend with my partner and we had a lovely time. Our friends came over for dinner and the food was awesome. Wonderful service, we’ll be back!!
D. H.A huge thank you to Peter and his Team. I cannot praise you and your team enough for the superb way in which we have been looked after. The food has been exceptional with such incredible flavour and variety. Much better than the meals we experienced on our holiday in SA despite the cartons and bulk preparation required by your team. Every staff member we have come across has been delightful. Well done Peter. You should be proud of what you are doing. I would have paid more to have the choice to quarantine here! We were certainly fortunate to have been placed here and the entire team should be commended. Thank you!
G. C.This is a UK government mandated quarantine hotel at the moment. The rooms are lovely. All one needs. Lovely bathroom with bath and shower separate. The food is delicious. Freshly made. Vegan meals are lovely. Large portions. Staff very helpful.
L. J. F.I booked this hotel for my cousin and her new husband to spend their wedding night on 6th of May. What a wonderful experience.
I contacted the hotels Front of House Manager, Barbara Frigiolini who personally made sure they had a wonderful stay.
The accommodation was a spacious and spotlessly clean Suite. The room was decorated to highlight the special occasion.
As the booker, the pre arrival, and post stay communication has been brilliant.
The hotel is perfectly located close to East India station on the Docklands Light Rail Way Train Line. The hotel sits on the river bank, with beautiful views overlooking the stunning o2 complex and beautiful city skyline.
Canary Wharf is also a short walk away, making this the ideal location for both business and leisure guests.
I’ll soon be booking a stay for myself so I can get to experience the wonderfully warm hospitality.
Excellent reports from my cousin and her husband. Looking forward to dining in their restaurant Scott & Banter. I’ve heard great things.
Thank you Barbara & team.
A. S.The room was great and the spa was very good too. Although, the spa can get a bit busy at times. The location is not the best as you do have to walk a bit from the underground station but overall, it is a great hotel and I would stay here again.
M. I. h. C.I stayed here for my mandatory quarantine and I must say - the service these guys have given was just top of the notch. From replenishing my room items, my daily tea and coffee to the food selection that was carefully ,Food was well presented, it was all healthy and delicious too. Despite the very challenging time brought by this pandemic, I appreciate the intense amount of kindness the staff has displayed to me. If you are coming to the UK and in need to quarantine, please request CTM to book you in Radisson Blu. I had an amazing stay here. Today my 8 days going on reception staff excellent service given , I appreciate this person .
m. u.Lovely staff, nice big room and great value. Comfiest bed I slept on in ages. The location was the best part as this was our first visit to Prague so it was great to have the hotel so central to swing back to if needed.
And the quality of food was awesome like they were asian food as we'll it was the best part for sending long 10 days in quarantine every moment staff we're energetic like 24/7 got an service and so easy check in and check out fabulous
Thank u somuch for making quarantine as my holiday
appreciate
T.Great hotel and great customer service. Outside building is beautiful. Reception hall decorated beautifully. Always somebody to help customers. Rooms are neat, clean and nice. All facilities are available here. The viewing of river and O2 made is something special, amazing viewing specially at night ❤️
P. G.I had a wonderful stay and experience at Radisson Blu Edwardian New Providence Wharf Hotel, London. Every staff member I encountered, from the check-in to the cleaning staff were delightful and eager to help. The rooms were clean, very comfortable, and the staff was amazing.
Special Thanks to Barbara and Shahmed Uddin who went over and beyond to help make our stay enjoyable.
We included breakfast in our stay and it was amazing. Variety of choices and very tasty. We met Riadh Ksouri again at the breakfast area and he yet again provided a very high standard service. My family and I thoroughly enjoyed the breakfast.
During the check out, we met a wonderful lady named Lucy who was very kind and the check-out process was very smooth
I highly recommend this hotel to all my friends and family. Thank you everyone :)
U. Y.Fantastic hotel! I stayed in the premium room with river view and it was absolutely beautiful spacious comfortable clean with a nice view. Great location just a few minutes drive from Canary Wharf and roughly 30-40 to central London.
The spa (Sauna, Steam & relaxation room) was perfect.
T. N.Only stayed one night but definitely worth the money, amazing service at reception staff always say hello when seeing you instead of just walking past. The breakfast on the morning was lovely, room kept very clean.
S. G.I stayed in one of the suites which was absolutely beautiful with stunning views of the river. The room was huge and beautiful and the staff were so lovely and helpful. The lovely lady at reception who looks like selma hayek upgraded me just because I'd had a busy and tiring day which was so kind. I cannot fault it at all!
S.The venue was on the small side catering for about a 100 guests, but did look great! Professional mic system to speak to your audience/guests and well kept bathrooms and on site security. The hotel itself looks amazing and the guest rooms are 5*. The entrance is grand and spacious and easy to access for wheelchair users.
My only concern was parking is restricted and the side streets get super packed.
N.The hotel is in a good location in Canary Wharf. Upon arrival check-in was quick and simple, they gave me a complimentary upgrade to a junior suite which was a nice surprise! The room was spacious and the bathroom had a great view of the o2 across the river. Parking is not great around the hotel, unless you’re willing to pay for the hotel valet parking
b.Fab hotel. Best bed I've slept in at a hotel and the pillows were heavenly. I don't normally sleep well in a hotel but I did here.
Staff were helpful and friendly and the restaurant has a great menu. Very nice bar with fab views and walks along the river with a view of the O2 straight across from the hotel on the other side of the river.
L. P.If you are looking for a place to recharge your vibrations and your energies, pls definitely come here.
I'm in love with hotel, a hidden gem.
The pictures doesn't make justice to this place.
I am for my staycation and I'm definitely coming back.
S. P.Fabulous hotel - spacious clean rooms. Excellent service from front desk to restaurant! Unfortunately building work going on outside but once you are in its beautiful! Great artwork around too!
M. J.Just returned home from a trip to London & Liverpool. My wife & I stayed at four different hotels throughout our stay and the Radisson Blu (New Providence) was far and away the best of all! The staff was nothing short of excellent. Sincere smiles, offer advice on where to go and what to do in the city along with helping us understand the transit system. The rooms were cleaned spotless, the restaurant was excellent and the breakfast is an absolute must EVERY DAY. The workout room, spa and massage rooms made our stay a 10/10. As this was our first stop every Hotel we visited after was clearly inferior.
The location in East London was a short walk to multiple train stations along with a local grocery storeIf you're visiting London, especially as a first timer I strongly suggest booking your stay here!
P. J.Amazing hotel looks beautiful great location very clean and well looked after, rooms are great with lovely views. Service was absolutely fantastic and Clarise and Barbra are so kind and extremely helpful any problem I had they dealt with perfectly I would highly recommend
L. A.By far one of the best hotels I have stayed in London so far and I have been to quite a few. It really did feel like home. The staff are so polite and helpful, and the beds are so comfy. Cannot find one bad thing to say about it at all !!!
Stayed there as the was a wedding being held there and the service they provided for that was also truly second to none!!!!
2. F.10/10 great stay. Will definitely be back. They have spring water instead of mineral and organic teas. Spa was great! Good value for money. Room was very nice and spacious also
N. N.I chose to have my birthday party here very recently- I was impressed with all the staff at the hotel particularly Ali on concierge and Riad and his conference and banqueting team and Jodie in the events team. The set up team were so helpful and accommodating, the room looked spectacular, the food was amazing and the guests loved the overall night.
I also had the chance to stay in the hotel- the sea view room with its beautiful ensuite was lovely as was the room service!
The hotel in itself is one of class and the hotel staff were more than professional.
J. F.Nicely appointed rooms, great beds, enough outlets, bathroom has heated towels. Room service food is good although they'll only cook a burger to well done. Spa is a great place to relax after flying in (a pool is lacking though).
P. A.Nice hotel but starting to look tied.
Breakfast for us was ok at 8am but after 8.30 very poor, not enough staff on for the amount of people. We left at 9am and there was a que of 30 people waiting very poor for how much you pay for breakfast, won't be going back.
P. C.Problem with phone when posting review. Have to revise rating to a definite five stars. The room and ensuite were brilliant. Very comfortable beds. The facilities at the hotel were good and the staff very helpful going out of their way to make our stay pleasurable and memorable.
J. W.Lovely hotel though you must book in advance to get the best price. Always stay here when in Canary Wharf due to the fast shuttle and quick walk if you prefer the fresh air. Couldn't work out how to adjust the aircon in the room so was a little too warm for my liking but the food was excellent and staff were extremely courteous and polite.
M.After returning from a family visit to South Africa and Zimbabwe, we headed to our quarantine hotel, the Radisson Blu in Canary Wharf. The transfer from Heathrow to Canary Wharf around the M25 via a coach is a little tiresome after a long flight, but once we arrived at the hotel, we were expertly taken care of. The General Manager, Peter and Manager, Diana were personally on hand to make us feel welcome and check us in for the next 11 nights. Nothing was an issue for both of them, and they made us feel very welcome. You choose your food in advance for the duration of your stay, and while I mention food, the quality was excellent. We couldn't wait for the doorbell to ring and the meals to arrive. The curries were outstanding. Lots of fruit, and soft drinks if you need. And unlimited tea or coffee is on hand too. Our room was clean, spacious and had everything we needed for our stay. Big bathroom with shower and separate bath. We called Housekeeping to request some more pillows and towels, and within 5 minutes they were delivered. You are allowed 15 minutes of exercise twice a day, and all you need to do is call Security and they collect you- the G4S team were always on hand and were very professional in looking after us. The biggest strength that the Radisson Blu Canary Wharf has is, FOH Manager, Barbara Frigiolini. She also made us feel so welcome and once again, if there was anything extra we needed, she would have it delivered to the room or sorted out in no time. The phone would suddenly ring, and it would be Barbara- 'hello...is everything alright with your stay?' Outstanding customer service from her and of course her entire team. We checked out feeling happy and well looked after. Thank you, Radisson Blu for making our 11 nights so much more easier to cope with...5 stars plus an extra for going the extra mile!
C. A.Second time staying here and we actually had the same room with the beautiful view on the Thames River and also overlooking O2. We stayed on this side of London because we were flying into London City and attending a concert at the O2. Hotel and staff are pleasant. The location is excellent just to grab an UBER and get more into the city. Also the breakfast every morning is delicious and has everything you need. Also make sure to grab a drink at the restaurant bar, their cocktails are really good as well.
C. d. S.I went to reception myself on Saturday afternoon, after checking out in a horrible air bnb stay in one of the next building to this hotel . I was in distress and in need of place to rest without having to travel , the girl at the desk was an absolute star , she was helpful, merciful and extremely professional at the same time . Thanks to her I had one of the most resting nights in a long long time
The hotel is beautifully decorated , clean and the staff is extremely helpful
I didn’t want to leave in the morning!
Thank you so much
D. B.Staff where lovely, polite professional and kind. The hotel was clean modern, fresh (although a little sterile) , the rooms spacious, clean, modern.
However, the bathroom basin was blocked, there was no milk for the coffee or tea.
The Nespresso machine is a great idea but sometimes you just want a cup of coffee. (I know I could have asked for the milk however, I only drink it when I wake, so I only realised at 630am and I'm not going to make a fuss at that time).
The room was exceptionally hot, I appreciate that this is fine for most people. So to address this, I tired to open window, unfortunately I couldn't, so I turned down the thermostat however the aircon was exceptionally loud. Fan probably needs cleaning or some minor maintenance.
If I'm at the 02 again I will use this hotel. It's a lovely hotel with only a few minor issues and attention to detail that could be addressed at the cleaning, room preparation stage, this prevented the 5* rating.
P. P.Great place. Stayed for 2 nights to participate in the ride London. Staff were very good, rooms were very clean and comfortable. Easy to drive to hotel with on site parking. Restaurant was very good and reasonable price. 7 minutes walk to the underground. Couldn’t fault the hotel in any way.
F. M.This hotel was absolutely amazing! Amazing clean rooms, lovely food and staff. Many many thanks to Latif for making amazing arrangements with my booking to ensure that I have the best stay possible! He was so helpful and I am incredibly grateful! I will certainly be returning to Radisson Blue Canary Wharf
m. n.Just stayed overnight with breakfast took ages to find on foot as its not well posted.
No signs in hotel for way to breakfast either.
Room wad amazing
Breakfast was poor don't bother
I won't be back
N.Booked thinking it was half a mile to the O2. Only if you swim or are a bird! A taxi ride was £28.50 for 6 minutes and we stood for nearly an hour to get one back which cost another £26.50.|Breakfast was good and the bed comfy.|Don’t rely on the hotel taxi service which was 15 minutes late on departure, despite 2 chases, putting us under unnecessary time pressure.
M. E.I had a truly wonderful stay at Radisson Blu Hotel, London Canary Wharf East.
From the moment I arrived, I was welcomed with genuine warmth and exceptional service. A special thank you to Ms. Ala at reception — her professionalism, proactive attitude, and genuine care made a huge difference. She handled everything with such grace and attentiveness that I genuinely thought she was in a senior leadership role. Her support made me feel truly valued as a Radisson Rewards VIP.
Also, sincere thanks to Meghana, who served us during breakfast each morning. Her warm smile, positive energy, and helpfulness added so much to our experience.
The hotel is beautifully located and well-maintained, but it’s the amazing team that made this stay exceptional. Thank you all — I look forward to returning soon!
G. P.I booked this hotel due it’s close proximity to the Excel in London. This was a nice, clean hotel with good facilities, modern rooms and good service. It is only a short walk to the dlr which you can then use to connect to wherever you need to go.
M.Staff have been fantastic and treated us like royalty! The service here has been better than most 5* hotels I've stayed in over the past few years! And I am well travelled across Europe.
9.Very good 👍🏻 👏 clear good breakfast nice staff 🙏👍🏻🙏👍🏻specially reaction staff was very good Maria was very helpful she was guiding us for the hotel and the famous places near the hotel it was a excellent trip in this hotel next time I will be here in this hotel only
D. G.Our two night stay was ‘okay’, although we left feeling somewhat disappointed considering we had paid for and were expecting 4 star residence and amenities.
We didn’t have the energy or time to spend our short break reporting all issues; routine maintenance should be ensured by the hotel.
On a positive note, all staff were friendly, helpful and did attend to the few items we raised to their attention. Checking in and out was seamless. The lobby was pleasant and nice to have some complementary fruit and water available on the desk at reception.
The issues:
* The in-room fridge didn’t work. (This was supposedly since the mini bar amenity was ceased.) Maintenance provided an extra upon request.
* The room’s carpet had some areas showing dirt and debris that hadn’t been vacuumed from previous occupation.
* The safe battery was low (not displayed on the LED until after locking) - thankfully not low enough that it opened back up! Maintenance replaced the battery upon reporting.
* No robes or slippers were available from the room or at the spa. Admittedly, we’d assumed these would be provided considering the spa is available for all residents to use and it being a 4* hotel; we hadn’t realised they are not normally included with the “superior” room. On the upside, before realising not included with our class of room, housekeeping were able to provide some albeit evidently worn (the material was fraying & there were some areas showing what looked like dried but little blood spots).
* Displayed above the bathroom towel radiator was a label instructing to contact reception to turn it on/off. Whilst we appreciate that energy costs have risen over the years, and considering the environmental factor, a request to guests would suffice - to be responsible with usage. I.e. a similar approach taken with towels whereby many hotels now request guests to reuse instead of replacing them daily/too frequently, to preserve water and energy. Also, since the radiator switch was in the wardrobe I’m unsure why contacting reception is instructed instead of simply noting something along the lines of “switch in wardrobe”. If the aim is to reduce or eliminate use of the towel radiator, expect more replacement towels requested from guests and at least provide a swim wear drying machine like some other hotels do within the spa changing rooms.
* No instant coffee sachets or bags provided - only a few Nespresso pods.
* Milk sachets and Nespresso pods not replenished during housekeeping.
* Unreasonable noise from adjoining room. This was due to the residents and visitors up till around 4-5am - not the hotel’s fault per se, but some level of sound proofing or occasional security patrol would be nice, at the bare minimum be transparent about whether the booking is for an adjoining room or not. (We were not informed it would be an adjoining room, it was not mentioned on the booking, it’s not visible in the hotel’s photos, the room description only mentioned they are available.)
* Rods that control the curtains (both privacy and blackout) were only on one side / broken off from the other side.
* Both our access cards stopped working after our first night (we only stayed for two nights).
* Questionable cleanliness of steam bath.
* Drinking water was not kept topped up in the spa relaxation room and no glasses were available on either occasion we used it, which was disappointing from a spa that advertises itself as luxurious.
t. b.Great hotel in canary wharf. On site parking. Friendly and helpful staff. Could do with proper 24 hour room service for food.
J. C.Enjoyed our stay here. We had a double instead of a twin but this was dealt with and changed very quickly. Good location and easy to get on the tube. The hotel doesn't have a pool which was disappointing it says spa but it's just a Steam and sauna. Staff were friendly and would stay again if needed
L. 3.Great location, very clean, but rooms could be more spacious. Breakfast service is slow, late with the same menu and buffet every day.
R. M.The room at Radisson Blu Canary Wharf was nice, but the service was not. The ladies at the reception were super slow and rude. I was in a rush when checking in, and one of them was just taking her sweet time doing who knows what on her computer. I even told her I needed to check in quickly and leave, but instead of speeding up, she wanted me to play some rewards game they had going on. I played and won 2000 points, which sounded great—except they never sent the points. When I asked, she said they’d email me the details, but that never happened either.
On top of that, they charged me a deposit and never refunded it. Overall, the room was good, but the service was frustrating and unprofessional.
b.Excellent service in Radisson Blu.....check in is always what makes you feel valued as a Radisson Rewards VIP guest and Maria at check in made me feel really VIP.I was upgraded to a 1 bedroom suite on the penthouse 7th floor and I was given a complimentary 90 minute late checkout which came in very handy for that extra lie in.Definitely be sticking to Radisson anywhere I travel in the world.Thanks once again!
J. p.Fantastic hotel,clean and welcoming with a great restaurant and spa and very comfortable luxurious rooms. The receptionist Barsha was excellent, so kind and helpful with a lovely smile. Definitely would recommend this hotel as it has to be one of the best in London. Very relaxing atmosphere in the place as well.A thoroughly enjoyable stay.
S. M.Came into the hotel very nice and clean, customer service was 7/10.
A lot of hotel are not showing in their policy that they charge £50 deposit for breakage and gets released if nothings been broken.
J. L.Came here only for spa day, so I can't comment on rooms. The back massage was nice. Good gym, changing room, sauna and steam room facilities. No swimming pool on site though.
I.The hotel is super! It is located on one of the best streets in London. The staff is wonderful, the breakfasts are great! The service is top notch.
C. V.We recently hosted a 3-day professional event at the Radisson Blu Hotel, London Canary Wharf East, and the experience was exceptional from start to finish.
The booking process was seamless, with Anastasiia providing outstanding support throughout. She was incredibly helpful, prompt in her responses, and made sure every detail was taken care of ahead of the event.
The event itself ran smoothly over all three days. The service was consistently excellent, with well-organised coffee breaks, delicious lunches, and attentive staff throughout. The food was a particular highlight, thoroughly enjoyed by all of our attendees.
We would be more than happy to work with the hotel again for future events and would highly recommend it to anyone looking for a professional, well-managed venue in London.
Thank you to the Radisson Blu team for helping us deliver such a successful event!
M. U.I am a member of the East River Spa, which is part of the Radisson’s gym and sauna facilities. The staff is excellent, and the gym is consistently clean with a pleasant relaxation area. However, I am disappointed that the sauna has been out of order for over a month. Despite multiple assurances from the staff regarding repair deadlines, the sauna heater has yet to be fixed. Typically, a replacement heating element should only take about a week to arrive, which raises concerns that the hotel might be delaying the repair to defer the expense. If you’re booking this hotel primarily for the sauna, I recommend calling ahead to confirm its availability, as it is likely still out of service.
F.Stayed here for a night||The staff are very friendly||The breakfast if your doing later (post 9am) might suffer from the early birds eating the good stuff and it not being replenished ||The bath in the hotel room is very nice||The area for a tourist is a bit soulless as it’s by the financial district but no problems to report
J. A.I recently had an excellent stay at the Radisson Blu New Providence Wharf in London. From the moment I arrived, the staff at the reception were incredibly helpful, ensuring a smooth check-in process. The management went above and beyond by organizing a special surprise in my room to celebrate my birthday, which was a lovely and thoughtful touch.
The room itself was very comfortable and impeccably clean, providing a perfect retreat after a day of exploring the city. The food at the hotel was great and reasonably priced, offering a pleasant dining experience. The breakfast, although delicious, featured the same spread every day; a bit more variety would have been appreciated.
Commuting was relatively convenient, with a 15-minute walk to the nearest Tube station and a bus stop located much closer to the hotel.
While the majority of the staff were polite and helpful, I did encounter a few staff members at the breakfast restaurant, including the manager at the front desk, who were a bit rude. Despite this, most of the team made our stay enjoyable.
Overall, I had a wonderful experience and would like to extend my thanks to the team at Radisson Blu New Providence Wharf for a great stay.
T. M.Had a great 5 night stay at this property. Stayed here for proximity to the office which was good. They offer a free morning shuttle into Canary Wharf and you can walk from the drop off. Rooms were nice and well maintained. I had a suite so the size was much larger than expected with a separate seating area and large bathroom. Breakfast included was good, served buffet style. All of the service from the front desk to the restaurant staff were helpful and responsive. Will be back.
A. W.Stayed here for tonight’s, rooms were good and the hotel was spacious clean and staff were always there. I left my coat in the bar at 1am, and came down next morning and asked at bar and reception and it was not there, we were last in the bar as it was already closed so a bit disappointed, I know it was my fault but maybe staff could have asked my room or details or asked what it was like and could have contacted me if it turned up. Location close to river but a bit far out from nearest tube station about 20 minute walk. Also windows were so dirty could hardly see out!
S. B.We had a wonderful weekend at this hotel, the reception staff were welcoming and friendly at all times, thank you Niki and team. The reception area has a real wow factor and the hotel smells beautiful everywhere. Lovely view of the o2 from the premium river view room including an amazing bath tub and overhead shower. 10/10 for the bed, only let down in the room were a few stains and the chairs were pretty and old and uncomfortable. The spa and gym were enjoyable we left feeling very zen. Breakfast was well worth the price, and staff were lovely also. You will need to get a cab or walk from the nearest station
B. M.Booked the room with a river view. 2nd most expensive.
Beautiful view.
Window broken. When the wind blew it opened and could not be shut.
Complained.
They fixed it with black nasty tape. Beautiful to look at.... not.
Breakfast was not the quality I was expecting for the price. Eggs Benedikt tasted of vinegar on day one. Day two the egg was boiled hard.
Location was also rubbish because no major bus or underground stops near by. Great for people that like walking.
W. W.Very good experience. Sahib was very helpful on the front desk and made us feel welcome from arrival u til checkout the next morning. Great value for money (Sunday booking) and will definitely be back.
K. S.Staying at the hotel for just one night, I found the overall experience quite disappointing. The reception staff were not friendly and seemed rather ignorant. Check-in took a long time as the lady assisting us was interrupted by chatting with her colleague.
We also had lunch at the restaurant located in the lobby. The oven-roasted mushrooms had to be returned as they weren’t fresh and lacked any flavor. The onion soup was reheated but tasted acceptable. For the main course, we had sea bass and a burger, which were quite nice. However, it took over 20 minutes for the mains to arrive, despite the restaurant being empty.
The breakfast is a big disappointment! Very small selection and not the best quality.
Overall, our experience at this hotel was significantly below the standard of other Radisson hotels we have stayed at before.
J. B.My husband and I stayed at this AMAZING hotel on Saturday 11th May. Upon walking into the hotel the first thing to hit us was the beautiful clean fragrance all over the reception area. The reception was spotless. Staff were the most friendliest we have ever met in London. We were checked straight into our room and wow the room was out of this world. Views of the O2 and the river Thames were amazing. The bathroom was huge and the views from the ceiling to floor windows spectacular. We unpacked and headed to reception to get help with the tube and the receptionist again very friendly and helpful. We timed it perfectly as the hotel were offering a complementary glass of champers which went down a treat before heading out to London. When we returned we were greeted with a plate of fruit and sweets along with a card stating we were the 'guest of the day' which was such a lovely touch. We took in the views by night of the o2 from our room which were again simply fabulous and then had the best sleep in the massive bed which was so comfortable. Breakfast did not disappoint and we were able to pay an extra £1.50 to have it in our room which was a wonderful treat. We would 100% stay again staff amazing hotel spotless and just wonderful.
C. H.I had such a lovely stay, I was attending a conference but managed to also have a delicious dinner, breakfast & relaxing visit to the spa.
Everything was so comfortable & enjoyable.
My room & bathroom were stunning, spacious, clean with luxury products & all amenities provided.
There was a high standard of service & attention to detail everywhere, the staff were very accommodating of any request I had and the panoramic river views highlighted the whole experience.
I felt excellently taken care of at reception, in the restaurant, at the spa & also by all the housekeeping staff I encountered in the hallways & spa, smiley, friendly & chatty.
Thank you to Maria on reception who left a lasting impression while checking me out, she was a delight, warm & caring.
I left feeling happy, content & rejuvenated!
Not bad for a quick business trip eh!? 😁
S. P.We spent £291 on a room with breakfast; it was ok. The rooms were very bare, as if everything that could be stolen had been removed. The bed was comfortable, it was quiet but was it worth the price? Nope. Breakfast had very limited options (no fruit, no yoghurt, very limited pastries) and my eggs benedict only arrived (cold) after 25 minutes wait.
S.Staff: Good-natured staff all around. But specific mention must be made of the Spa personnel. All of them were friendly, honest and kind during our stay.
Services: We enjoyed the Spa & Gym facilities and were impressed with the general maintenance. Gym access is 24hrs which is important in a city like London. Spa facilities available till 8 which is good. Ladies were not pushy or grumpy with time.
Breakfast buffet is £18.50 which I think is standard these days. Overall quality is good.
Location: A little bit out the way so it can be quieter at times. River view is pretty ugly in my opinion.
Hygiene: Overall cleanliness was superb.
R. E.Nice hotel, not much around that location though. Roughly 15 minutes walk from Canary Wharf tube.
j. c.Beautiful views of the O2.
Food and customer service is excellent. Plus the free shuttle to Canary Wharf.
D. D.Stayed at the penthouse suite, the view and room was incredible. Staff were so welcoming, ordered room service and food was delicious. Milan made it extra special, very kind and always came in with a smile. Can’t wait to come back here again. 10/10
H. P.Had a very lovely stay the past night at this hotel. Arrived at the hotel which had very good security and made us feel immediately safe. Walked into the reception and instantly greeted by the lovely Maria who was very friendly and gave exceptional service to us, very helpful with taxis and all the information for transport to and from the hotel to the O2. Very luxurious place, massive room with very comfortable bed and very clean. Recommend very much and would definitely stay again!
C. R.Stayed for a night in this lovely hotel. Upon arrival realized we were upgraded to a room with an amazing river view. The bathroom is amazing, it is very large with a really deep and wide tub. The bed was large and extremely comfortable. There was an expression machine and two bottles of water in the room. It was a lovely experience and I will be back
K. A.Beautiful hotel great views decent service
Reception staff could be more friendly but loved the stay room was excellent
Z. L.Booked a room for 2 nights and it was just very basic, shower was cold and hair dryer was completely broken. Service at breakfast was disappointing, under staffed, couldn’t find a cleaned table from last guest, everything was chaotic. Wouldn’t recommend.
V. G.I chose this hotel to spend my husband 50th birthday and I could not be happier of the choice I have made. We were welcomed by Ola (I hope I did not mispell your name) yesterday and she was sweet and very understanding of the special occasion. She arranged a cake and birthday card for the room, upgraded us to a superior room and also allow us to stay longer next day so we could enjoy the spa facilities. Breakfast with the view is great and we are definitely staying in this hotel again in the mear future. Thank youuuuuuu!
T.The hotel is beautiful lovely art work inside. Warm and elegant. Interior is beautiful.
The king room I booked was lovely very good size had everything you needed.
I enjoyed the spa very relaxing was the highlight of my stay.
The only cons is the receptionist provided me with wrong information at the start of the stay and got very defensive when I told her that she provided me with this information upon arrival. Just improve on customer service and It may have gotten a 5 star.
Cleaning staff is amazing. They made a beautiful romantic surprise when I came back. Extra attentive.
M. C.Didn’t stay in the hotel. However used the restaurant & it was fantastic, great food & cocktails with attentive staff & views of the Thames & O2 Arena on the opposite river bank
P. P.Located in Canary Wharf, this hotel boasts a friendly and helpful staff, ensuring a pleasant stay. While the rooms are a bit outdated and could benefit from a refurbishment, the excellent breakfast more than makes up for it. I particularly appreciated the complimentary morning shuttle to the tube station, which added a convenient touch to my stay.
T. S.Clean rooms, nice breakfast with view of the o2 - staff helpful. Parking is available but £25 a night.
R. S.Sahib was very helpful from check in to check out he made the stay perfect, top service from him . Would stay again
D. R.Sahib was amazing, friendly, professional and very knowledgable!! Absolutely perfect customer service!
The room was really lovely and spacious! We were celebrating our anniversary and they decorated the bed really lovely with swans made of towels and red petals! Thank you for a lovely stay!
J. H.Check in was easy and the receptionist very welcoming. I can't remember his name but he was tall and used to work in the central London hotel. Room was spotless, bathroom was HUGE and beds very comfy. Thank you for a lovely stay.
A. N.Stayed here twice now with my husband. Wonderful, comfortable rooms, spacious beds and well equipped bathrooms. Lots of comforts like hairdryer, toiletries, refrigerator and safe facilities. Views of Thames and O2 arena.
Helpful staff and knowledgeable. Ten minute walk from underground (Canary Wharf) and local bars and restaurants. Highly recommended.
A. B.Superior Room booked with river view - when we arrived they informed us they upgraded us to a superior room? In addition the original room we booked should have had a river view but instead the new room had views of a high rise building.
Further complaint the air-con kept us awake all night as very loud - we do not feel it was good value for money , yes our breakfast was nice and the breakfast staff were very attentive - however, the staff members from reception were really not interested in our complaints.
S. L.This hotel was amazing!!!
Great locations, lovely and clean rooms. Amazing service provided by Larif and Nikoletta at reception and Vashawn in the breakfast area. They went above and beyond for us and we are very grateful for them.
D. P.As Head of Business Development for Theeventbook, an event agency in London, I recently had the pleasure of hosting one of our corporate events at this venue. From start to finish, the entire experience was meeting all our expectations.
I must highlight the remarkable efforts of Ben and Harriet, who worked tirelessly during the reception drink and buffet. Their professionalism, politeness, and unwavering positivity truly enhanced the atmosphere of the event. They went above and beyond, accommodating our additional requests with grace and efficiency.
In addition, I would like to express my sincere appreciation for Dwight's outstanding support throughout the evening.
Bravo, and a heartfelt thank you to everyone involved!
S. J.The Radisson Hotel is absolutely stunning. The reception, the rooms, the views everything about it is just beautiful. The spa area is lovely and relaxing and the gym is amazing too. The bar is so nice and chilled and breakfast is great. Buffet style full English breakfast and lots of other options too croissants, cereal etc. Tea and coffee offered at your table once your sat down. River view from the dining area is beautiful. All the staff there are absolutely lovely. Very welcoming, friendly and helpful. We received a complimentary glass of Prosecco each on arrival and another glass each the next day as we extended our stay for another night. The staff at reception were so kind and efficient at our request for this. Nikoletta checked us in when we first arrived she was so lovely she also helped us sort out the extra night and again was amazing. A lovely man who I think may have been management was also really helpful with this and so friendly talking to my partner all about football and West Ham. Maria checked us out and she was a gem too. We couldn’t be happier with our stay at Radisson Blu for our first time there.
C. T.My husband and I have stayed at this hotel a number of times over the years, and every time we come here, it's like seeing friends again. The welcome we receive from reception staff, always make us feel so happy to be here. Barbara at the front desk is so professional, super friendly and always a pleasure to talk to. She has on a number of occasions, accomodated our requests to make our stay a pleasant and memorable one. Especially when we have stayed here on birthday's/anniversary. Without her, undoubtedly our experience would be different.
The restaurant staff in the morning, especially the wonderful Catarina, who is always smiling, so welcoming and just a joy to talk with, goes out of her way to make our breakfast an enjoyable one. It's a great start to our day!
We hope to continue staying at this Radisson for many more years to come.
S. B.I was staying on a one night business trip, I chose the hotel based on their reviews and close proximity to my venue.
The service was exceptional from Maria on the front desk, the room was a very high standard and spacious.
I had one query regarding the weighing scales in the bedroom, this was replaced within the hour by the housekeeping team.
I had food at Scoff and Banter, this was excellent while looking out on to the river.
The breakfast team was efficient, however, they appeared understaffed which affected their ability to see to people ordering a coffee/hot food.
The gym facilities were very modern which is welcome given the standard of other hotel gyms.
I’ll be back again in the future without hesitation, thank you!
L. H.Breakfast was great, rooms were spacious and bathrooms were clean.
K. l.I found this hotel because I was going to watch a concert. Although the location is not very close, the conditions are really good.
M. L.Very pleased with our stay. Great service from the moment we checked in. Kids were greeted with a bag of sweets each. The place has a very calm and chilled vibe. Room was great, although the mattress could have been a little softer, aside from that, comfortable room for a family of 4. We will return next year for our annual trip to see a show at the 02.
J. K.We stayed one night at the hotel.Service was brilliant. Reception lady Rashma was really polite and we have been upgraded with amazing riverview room. Best service ever.Would highly recommend. Few small surprises at the room completed our anniversary stay. Thanks guys, you doing really great job.Can't comment on food as we didn't eat at the hotel.
F. K.very good hotel, with nice rooms and great service.
G. D.Great hotel with luxury rooms. We were upgraded on check in to a suite. It was lovely. Probably the biggest hotel room I’ve had in London! Very big bathroom with separate bath and shower. The bed was very comfortable and I got a good nights sleep. Breakfast was excellent with al la carte menu available to order - however my poached eggs were more hard boiled!! Location is good for East of London - concerts at o2 for example. But with the jubilee line you can be in central pretty quickly. Bit of a walk to tube and it’s not the nicest. Suggest you walk 5 mins to the east India DLR to get on the jubilee line - takes longer but might be easier.
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