Reviews of The Franklin, an SLH Hotel. (Hotel) in London (London).
The Franklin, an SLH Hotel
24 Egerton Gardens, London SW3 2DB
Description
Information of The Franklin, an SLH Hotel, Hotel in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Reviews of The Franklin, an SLH Hotel
A. A.We had an absolutely lovely experience at The Franklin. The hotel staff went above and beyond to ensure our needs were met, especially when it came to COVID testing for travelers in and out of the UK. They made the process easy and worry free! The location of the hotel is within walking distance/short ride to major points of interest and dining options. The hotel accommodations and amenities made us feel like we were on a dream vacation! Thank you for everything!
A. A.One of the best hotels I have stayed in is a five star hotel, very helpful staff from the reception staff to all the staff, the hotel is very comfortable and the hotel is in a very close proximity to the Harrods department store, excellent hotel, excellent staff and excellent services
L. S.Very friendly and extremely helpful and serviceminded staff. Excellent location, nice rooms.
b. g.Lovely Hotel. Wonderful Location. the staff was very attentive and helpful.
A. A.It was a great experience. Staff are very friendly and the hotel interior design is phenomenal.
A. M.Incredible! A wonderful authentic experience. Very convenient to move around London. Staff was perfect!
P. H.Such a beautiful property! The staff also makes a big difference there. They're all fab!
K. S.Best night's sleep ever. Extremely comfortable service and amenities. Will definitely go back.
S. L.Great Christian Dior inspired afternoon tea served in wonderful environment by really friendly staff
R. H.Great friendly helpful staff.
Rooms are noisy and do not provide a full blackout.
A. S.Very nice hotel, well located, parking close by, and excellent staff.
S. B.Our stay at the Franklin was outstanding - beautiful room, and a lovely hotel. Service was impeccable and staff could not have been more helpful. Service at breakfast was a little slow, but I think this more due to the late hour that we dined than anything else. I did also find it a little odd the amount of times I had to give my credit card details as there weren't any charges aside from the room cost - online, on arrival and then on check-out. But these are very minor things in an otherwise faultless experience at a spectacular hotel.
P. T.Cozy, inviting and stylish. Very helpful and friendly staff. Outstanding breakfast.
M. S.Outstanding service, great boutique hotel. Location is near Harrods and Harvey Nichols.
M. J.excellent hotel not far from harrods, fantastic décor great bar and service with excellent products
D. D.Great location, quiet and comfortable room overlooking the park behind the hotel, great staff.
O. a. (.Stuff is great, rooms are very clean, decoration is awesome
李.Nice place! Beautiful yard! Fantastic service！ Delicious breakfast!
S. C.Thank you very much to the staff..we had a fantastic stay!
I. H.A little gem, centrally situated with an efficient and friendly team that will make your stay.
W. J.Very boutique. Small rooms. Smaller closets. Comfy.
A. M.Loved everything about this hotel. Highly recommended!
F. M.Amazing Staff, beautiful room and the bed was 10 out of 10, Sauna experience amazing we had, hotel arranged a private session, we had whole place to ourselves priceless !!
Will most definitely visit again !!!
Thank you for memorable stay !!!
A. L.A perfect week end ! really to recommend...perfect location, extremely nice staff and beautiful service...
M. W.First class service in a boutique style hotel with sumptuous decor.
f. m.Fantastic Hotel in a great location with excellent service!
a. c.Our stay was truly Amazing! Thousand of thanks
T. S.Quaint boutique hotel designed tastefully with a Michelin star restaurant
f. m.Boutique hotel in the middle of Knights bridge close to shopping area with the most amazing staff
l. s.Definetly, will come back again...
Loved the quiet and beautiful room.
p. d.Gorgeous place! Many thanks to the franklin team!
a. a.One of the luxury hotels in London. Great location near Harrods.
L. S.Amazing time over there! Many thanks to the staff i'll be back!
C. H.Fantastic place to stay..The staff couldn't help enough..Lovely experience.
M. L.Outstanding accommodations and attentive staff in a wonderful atmosphere
D. A.Very nice boutique type hotel.
A. C.Absolutely perfect in every way
Y. V.the staff is very nice and helpful we will recommend to others.
m. a.Amazing stay , amazing staff , high quality
M. C.The Hotel is stunning
The staff is very helpful
D. D.Please don't change anything. Very perfect digs.
Thank you.
C. S.A lovely and charming hotel in a cool London aerea.
L. R.Great service, boutique style and lovely staff!
S. S.Fabulous 5 star hotel
M. F.Only had a coffee and a meeting but it was very smart and welcoming.
d. p. g.The best hotel in london
I. F.excellent
B. M.Wow so cozy and relaxing hotel
J. F.Great staff. Little noisey
m. f.Fantastic Service! Will be back
R. N. (.Great shower room and bed
T. B. K.Nice and cozy rooms
L. P.Best cocktail in town!
P. K.There are no good breakfasts.
j. m.Soo nice
M. S.My family and I stayed there for a short weekend in September.
Hotel is the most beautiful I have been to in London but the real added value here is the staff.
Reception team made a real difference in our experience, always helpful and lead by really nice managers.
Bar is small but cosy and cocktails are great! Just let the super skilled bar manager know what you like and he will create something amazing for you!
You book a first time for the ambiance and great location but come back thanks to the staff and the service they deliver.
D. A.Good place and good stuff 👍👍
A. D.Best Italian restaurant in London
S. K.Very nice services
B. C.Nice
A. A.Overpriced for a new hotel
T. M.Worth it
H. A.👍🏻
R. M.Aa
P. T.Wery nice Hotel
a.Excellent
K. A.This hotel is absolutely superb. From the moment we arrived until departure we were made to feel totally at home - in luxury surroundings. Our room (junior suite) was beautiful & spacious and the bathroom had a deep bath and 2 rainfall showers. The staff, especially the reception staff, couldn't have been more helpful and really set the mark very high in terms of service. The only negative point is the lack of a chest of drawers or somewhere to unpack clothes. There is an area for hanging clothes but no proper wardrobe. Everything else was beyond excellent!
P. H.Beautiful hotel
A. F.Very beautiful
H. A.Quaint in the heart of London.
H. A.Nice hotel
E. A.Lovely place.
G. S. S. D. (.Gardens are great
D. S. P.Berry good
R. V.Amazing experience
S.Love this place
T. M.Your stay at the Franklin will be memorable. The rooms have been stunningly appointed by celebrity designer Anoushka Hempel. The tiny bar is so cosy it feels like home. The Michelin restaurant offers small and perfectly shaped portions of dishes. This place in a quiet corner of Knightsbridge / South Kensington ticks all the boxes of a luxury hotel. It has truly the WOW factor.
T. H.The staff was over the top friendly, kind and helpful. The service is some of the very best we have ever experienced at any hotel around the world.
The room was lovely, spacious and well appointed. Spotless clean and all the amenities were included for a perfect stay at a home away from home.
The gardens are beautiful. The neighborhood is quiet, yet, when you cross a block, you are on a main street with many shops, fabulous restaurants and Harrods. The underground was close and it was a fantastic walking area. We will definitely stay here again. It was a wonderful experience and we thank each and every one of the professional and kind staff for making our stay a perfect one.
Blessings to all.
Dale and Tami Head
Houston, Texas USA
S. S.Thank you so much for another wonderful stay - it was my first time abroad since 2020 and The Franklin was my first choice for their warm hospitality, gorgeous rooms and dining area - they did not disappoint with every detail taken care of- so many changes to reservations, restaurant bookings, and they even got impossible to get Faberge exhibition tickets. Thank you Enrique, Silvio and the entire reservations team.
Thank you also to the restaurant staff for a family reunion dinner to remember - my guests all commented how welcoming all the staff were, we had amazing service and it was lovely to meet the chef.
Super comfortable room, bed, and very good size for central London (big wardrobe and shelf space).
M. J. R.Second stay at the hotel, but with family this time. The welcome was as attentive as the first time. The staff did everything they could to make our stay as pleasant as possible. We appreciated the hotel's amenities and also the quality of the food in the restaurant, where the chef even had a surprise for us on the evening of our wedding anniversary.
m. r.The hotel was chosen for its proximity to the Victoria & Albert Museum, where I had to go for work. The surprise was that, despite being in a very central location, the hotel has the comfort, silence and tranquility of a house, which in fact it was in the Victorian era. My room overlooked the beautiful internal garden, so we were able to sleep with the windows open. The bathroom was splendid, with a very spacious double shower and a bathtub. Ample supplies of towels, soaps, various toothbrushes, a REAL hair dryer, etc.
The morning breakfast and dinner that we enjoyed in the hotel were also excellent. The staff were extremely courteous and ready to fulfill our every request.
G. C.We were made very welcome by the staff following the cancellation of our return flight to France.
The rooms provided were very comfortable and clean, and the staff did everything they could to help us with our problems returning to the country.
Too bad we couldn't take advantage of our very short stay at Franklin Hotel!
A. A.Boutique hotel in the heart of Kensington, 5 minutes walk from anywhere in the neighbourhood.
Unconventional reception and staff attentive to your every need. Luxurious rooms overlooking the amazing 'condominium' garden.
The restaurant is excellent with a rather sophisticated Italian menu. Finally, the small bar where you can stop for an aperitif is beautiful and luxurious.
С. Г.Well, so. For this money, I'm not sure. Everything is very small, narrow corridors, low ceilings. The rooms are strange. Like designer ones. Everything is decorated with aged mirrors. Even the bed. It feels like everything is dirty. The plumbing is expensive, Villeroy. The rooms are not very well equipped. There is no coffee machine, kettle, iron, of course. Instead of a table, there is an incomprehensible console made of dirty mirrors and one chair. A small wardrobe. The staff is friendly. The linen is good. The location itself is not bad. It's a 30-minute walk to the center through the park. Harrods and other shops are nearby. Breakfast for 25 pounds per person is not worth it. There are plenty of cafes around with great breakfasts. In short, in my opinion, in London you should only choose chain hotels. The prices are about the same, but at least there are no surprises.
D. S.(Translated) Very well renovated, very chic, it makes you feel at home and pampered.
Convenient near Harrods and many shops, well served by public transport but quiet because not directly on the street.
Like the others in the chain the staff is impeccable.
(Original)
Ristrutturato benissimo, molto chic, ti fa sentire a casa e coccolato.
Comodo vicino ad Harrods ed a tanti negozi, ben servito dai mezzi pubblici ma silenzioso perchè non direttamente sulla strada.
Come gli altri della catena il personale è impeccabile.
O. R.(Translated) Very nice family stay in this hotel, super nice reception, room with great decor and very comfortable. The restaurant very good and nice, excellent meal. The staff is super attentive. It was perfect.
(Original)
Très bon séjour en famille dans cet hôtel, réception super agréable, chambre avec super décoration et très confortable. Le restaurant très bon et agréable, repas excellent. Le personnel est super attentionné. C’était parfait.
N. L.(Translated) Magnificent hotel. We highly recommend it. It is a small hotel very design, beautiful decoration made with great taste, the rooms are sublime, amazing bedding, you clean your room twice a day, all the bedding is changed, it is very pleasant. The staff are lovely, and very helpful. It feels like home. The hotel is very well located, close to Harrods and many shops. Very good restaurant nearby, you can do a lot of things on foot. You are 40 minutes walk from Oxford Street with a great walk through Hyde Park, it's just the perfect place for a romantic weekend. We will be back again this is a certainty.
(Original)
Magnfiique hôtel. Nous le recommandons vivement. C'est un petit hôtel tres design, une décoration magnifique faite avec beaucoup de goût, les chambres sont sublimes, literie incroyable, on vous nettoie votre chambre deux fois par jour, toute la literie est changée, c'est très agréable. Le personnel est adorable, et tres serviable. On se sent comme chez soi. L'hôtel est tres bien situé, a deux pas d'Harrods et de nombreux magasins. De très bons restaurant aux alentours, vous pouvez faire plein de choses à pied. Vous êtes 40 Minutes à pied de Oxford Street avec une super promenade à faire en traversant Hyde Park, c'est tout simplement le lieu parfait pour un week-end en amoureux. Nous reviendrons c'est une certitude.
F. R.(Translated) Pampered from the moment of our arrival, cleanliness and personal attention.
Do not underestimate the strategic location for public transport
(Original)
Coccolati dal momento del nostro arrivo , massima pulizia e attenzione all’ospite.
Da non sottovalutare la posizione strategica per i mezzi pubblici
N. N.The reception staff was very kind and helpful in anything we needed. Our room was outstanding with a great view on the beautiful hidden garden. Elegant internal design, private atmosphere throughout the hotel. Very well located for shopping and walk-around.
We'll definetly come back
a. p.(Translated) The best spicy spaghetti I have ever eaten,
my aunts and I always talk about that unforgettable dinner, we will remember it for a lifetime
As for their oysters, how can I explain it in words?
so all the taste of the sea in your mouth
Unforgettable
(Original)
Los mejores espaguetis picantes que he comido en mi vida,
mis tías y yo siempre hablamos de esa inolvidable cena,lo recordaremos toda la vida
en cuanto a sus ostras como explicarlo con palabras,
asi todo el sabor del mar en tu boca
Inolvidable
E. K.(Translated) An exceptional setting.
Beautiful rooms made with taste
Very good experience for a first trip to London.
So chic!
(Original)
Un cadre exceptionnel.
Belles chambres faites avec goût
Tres bonne experience pour une premiere virée a londres.
So chic !
F.(Translated) I would say perfect hotel, hospitality and professionalism of the staff, cleanliness of the room elegance in the furnishing of the Hotel, excellent restaurant and Breakfast.
(Original)
Hotel direi perfetto,ospitalita'e professionalita' del personale pulizia della camera eleganza nell'arredo posizione dell'Hotel, Ristorante e Breakfast ottimi.
N. K.(Translated) A chamber hotel in the very center of London, 5 minutes from your favorite museums. Very kind staff and tasty breakfasts.
(Original)
Камерный отель в самом центре Лондона, до любимых музеев 5 минут. Очень любезный персонал и вкусные завтраки.
C. C.(Translated) Hotel very well placed, very good service, nice rooms. I recommend this hotel.
(Original)
Hotel très bien placé, très bon service, belles chambres. Je vous recommande cet hotel.
A. G.(Translated) Wonderful hotel, fantastic location, staff and really top services. Cinsigliatissimo !!!!
(Original)
Hotel meraviglioso, posizione fantastica, personale e servizi veramente al top. Cinsigliatissimo!!!!
M. R.(Translated) Excellent reception. Always very pleasant stay
Very attentive staff. Very high quality decoration
(Original)
Excellent accueil. Séjour toujours très agréable
Personnel très attentionné. Décoration de très grande qualité
C. A.(Translated) Very nice property, great staff, thank you for the welcome, I highly recommend! We will come back !!
(Original)
Très bel établissement, super staff, merci beaucoup pour l’accueil, je recommande vivement! On reviendra!!
B. B.(Translated) Perfect, impeccable service. Take a room with views of the garden.
(Original)
Perfecte, servei impecable. Agafar habitació amb vistes al jardí.
s. t.(Translated) The place is excellent and close to the distinctive places ... the Italian employee is very friendly and helpful
(Original)
المكان ممتاز وقريب للاماكن المميزه ... الموظف الايطالي خدوم وبشوش 👍🏻🌹
A. L.Wonderful Hotel! What makes it great is not only the accurate design but also the warm welcome of the Management team and of the Personnel. A perfect concierge who will always arrange the taxi for you at the right moment, a room service that assure that everything is clean and comfortable to rest at night, staff members ready to fix in no time any problem you may have. What to say: the perfect elegant and calm corner where to recharge your energies after a busy day.
M. S.(Translated) Good hotel, rooms stylish, central but quiet location. young audience. 👍👍👍
(Original)
Gutes Hotel, Zimmer stylisch, zentrale aber doch ruhige Lage. junges Publikum. 👍👍👍
a. a.(Translated) Exceptional staff are helpful and helpful as well as the comfortable and friendly services
(Original)
استثنائي موظفين خدومين ومتعاونين كذلك بشوشين مريح هادى خدمات ممتازه تلبيه جميع الطلبات
m. f.(Translated) A wonderful hotel. Discreet but impressive
(Original)
Un hotel meraviglioso. Discreto ma di grande effetto
s. m.(Translated) Experience worth replaying
(Original)
تجربه تستحق الاعاد
A. C. M.(Translated) Well
(Original)
Bom
K. J.(Translated) N/A
(Original)
N/A
B. A.(Translated) Gorgeous
(Original)
رائع
G. A.
R. C.
M. R.
N. R.Wonderful experience. Staff were unfailingly attentive, even helping us find a great babysitter for our almost 5-year old while we attended a function one night during our stay. The hotel itself was beautifully appointed and comfortable. The private garden was an unexpected bonus. Location is great for many attractions and transport.
C. F.I had a 1 night stay at The Franklin in August. I arrived before check-in, but was able to get into the room, which was excellent after a long flight and a lot of travel. The staff were all remarkably friendly and professional. It was an exceptional experience from start to finish. The room was very well appointed and spotless. I can't begin to express how happy I was while there. The bed was one of the most comfortable beds I've slept in. It was absolutely a refreshing sleep. It was unfortunate that it was only a one night stay. When I return to London in the future, I hope to stay here for a much longer time frame.
V. B.
Γ. Μ.
A. v. d.
L. G.
A. C.
S. C.
F. S. B.
M. o. m.
M. M.
R. O.
T. S.Stayed here with my girlfriend to celebrate our engagement earlier that day. absolutely loved every part of the hotel and the staff made every effort to make the stay even more memorable. Rooms were amazing, breakfast was perfect and the whole experience was unforgettable. Best hotel I've ever stayed in and I never wanted to leave. Magical :-)
C. E. D.I have had the honor of staying at this fabulous place many times along with 4 Governors during business trips. Staff and Service is second to none... They remember your name and if u liked the room you were previously in.... They will get u back in that exact room. Wanted to go see a play 15 minutes before it started and I needed just one ticket. That one ticket was on the 3rd row center on the end. Wish US hotels had this service NOT expecting a tip... But u don't mind tipping these folks because they take their job so seriously and want you to enjoy your stay. U can stay in bigger better known places... But why do that if this hotel is already perfect!
S. h.We had booked our wedding night here. However, after the hotel we were going to stay at the night before let us down so spectacularly, we had only one thought, which was to book the night before at the Franklin too. And we were not let down; we were greeted warmly by staff who went out of their way to help us. The day before the wedding the staff helped organise treatments for my wife at very late notice. We had drinks that night at the bar with a few close friends and, again, the staff were brilliant. All our guests commented on the fantastic service.
Our junior suite was beautiful, comfortable and very clean.
On the day of the wedding, staff were happy to help assist all the people that arrived at the hotel on the wedding day- they even had housekeeping change the sheets and make the bed (even though we weren't staying in the same suite) so our photos would be perfect. They helped ferry up wedding bouquets etc. On the wedding night our second suite was incredible, the effort the staff had gone to was fantastic. We were so amazed. Rose petals, champagne, wedding card.... Honestly we we're blown away. The suite itself is beautiful and decor unrivalled.
We also had drinks at the bar on the second night, and once again the staff were brilliant. We really were made to feel like the only guests in the hotel which was not the case.
We will 100% be returning, the hotel is beatiful and staff are some of the best in the world.
J. K.Amazing hotel and staff. The service was absolutely delightful and the food quality and presentation was superb. So happy we stayed here, will definitely be coming back! Luca from the bar and Sandro at the concierge were wonderful to interact with, making us feel very welcome. One of our top 5-star hotel experiences.
L. A.I travel nearly every week and was unfamiliar with this Italian Hotel Chain
Such an exquisite boutique hotel on a quaint quiet street. The attention to detail at every level is impressive.
The lobby, restaurant, bar, sitting rooms, and the actual suites - all feel quaint, but luxurious.
The staff is extremely professional, accommodating and pleasant -- Adding to our wonderful experience.
There is only one small recommendation - in the sitting area of the suites a bit more light is needed.
It will be difficult to stay anywhere else in London - Highly recommend!
j. d.The Franklin has a young, generous and efficient staff who help with every request immediately and with a smile. The hotel is beautiful, quiet, comfortable, clean and the location is fantastic. This is my second stay in six months and it just gets better! Thank you to all the lovely staff. Breakfast was delicious, my favourite place to sit is in the restaurant (even for a drink) to enjoy the beautiful green garden in contrast to the fabulous interiors of black and grey. The Franklin is so calm I feel like it's my home with all the advantages of a hotel. My husband loved the hamman and our room with the enormous bathroom. Can't wait to return! Thank you again for your help with all my requests! We love the Franklin!
L. O.I can't say enough about how great this hotel is.....so happy we selected this amazing hotel. Not only was the room clean and modern but the staff were so helpful and friendly! My daughter ended up leaving her cellphone on a black London cab and the awesome driver called us from her phone and I asked him to take it back to the Franklin (because we were on a train to Paris at the time.). I then worked with the Franklin to overnight her phone to Paris. They were so helpful in getting this done for us. Thanks to everyone at The Franklin for a wonderful stay!!!!!
S. V.I really enjoyed the hotel. During check in I was charged for 2 rooms, since me and a friend have booked together. Although I have asked for independent credit cards for each room, I was charged for both.
Breakfast is great. Unfortunately I was attending a medical congress and left the hotel before the buffet was ready for guests, so I couldn't enjoy it the last 4 days.
The room was very cozy.
Location was perfect.
R. M.We enjoyed a very pleasant stay at the hotel: exceptional has been the hospitality of the personnel which was supportive in every situation. There had been several events: e.g. when they brought a cake to congratulate my son, when the organized the doctor for me daughter etc. The hotel was nicely decorated and the breakfast /dinner good quality. The original room received had been to small - but the one we got later was just right.
A. D.Truly one of the nicest hotels I have ever stayed in. Fantastic location and very elegant rooms!
T.What a stunning hotel! I simply adore the decor. Sadly I wasn’t there to spend the night but I had stopped by for afternoon tea which was delightful and I hope to return at some point to have a full meal in feb restaurant (and stay in one of the beautiful rooms)
Huge shout out to the wonderful Miko who was wonderful in organising this fabulous experience.
m. j.Comfortable well beautifully designed small rooms, quit environment. Unexperienced young staff, not particularly interested in their guests. Excellent food in restaurant and impeccable drinks in the bar. The breakfast did not function at all, wrong time for serving (on morning up to 1 hour!), wrong orders, undrinkable coffee... Staff at the departure completely unexperienced and very unprofessional. Maybe extra persons as it was Sunday morning?
We can hardly recommend the hotel to our friends.
A. R.Nice hotel, lovely design and location. Five minutes walk from South Kensington tube station.
The staff is gentle and professional ... make you proud to be there.
Great job guys.
The room was comfotable with a pleasant view but, unfortunately, on the 5th floor (one floor over the elevator service) in a sort of attic that make the room a little bit narrow, other "bug" just an open wardrobe.
Nice amenities like penhaligon's bath stuff
Next time i will ask for a different room but i will choose again the same hotel
P. H.Looking for something a bit different this hotel didn’t disappoint.
The location, whilst extremely quiet is well placed for South Kensington Tube Station and bus routes too.
The room was very good, the bar was great without the struggle to get seated as is often the case in London hotels and the breakfast was a delight.
All the staff were great and we’d definitely return.
N. T.Overall the room is very nice but something is missing. I do not get bed turn down service any night, no additional bottle of water supply after first night which is pretty weird.
Lady working in the breakfast room is very thoughtful and good memory which is important.
C. V.Very good indeed. The only negative is the bar closing a little early in the evening.. Room. Location. Breakfast. Ambience. Decor. Style. Staff - all excellent. A combination of discrete, charming and sexy!!
Perfect.
We were upgraded automatically.
C. I.On arriving at the hotel I found the reception area very dark and dull and not at all welcoming, however the staff were charming. Our room was also very dark and dull, decorated in dark grey throughout.
There was no complimentary tea or coffee which would have been a nice touch as the cost of staying here was very high.
We left early on Chelsea Flower Show day and returned at 2.30pm and our room had not been serviced in this time!!!
S. G.Had a lovely one night stay. Room fab, decor in public rooms lovely. Sadly didn’t have time for the hammam etc. Nice atmosphere. Breakfast a little bit of a let down. With a £35 price tag, and with food very well presented, waiting for 15 mins for a pat of butter to eat my bread was disappointing. Overall, though, I’d recommend the hotel.
P. G. S.Such a nice looking hotel in the heart of Chelsea, 6 min walk from the Kensington metro station.
When you enter you are greeted by friendly staff and a dark art deco interior.
The restaurant had a carefully curated selection of Italian cuisine and the presentation of the dishes was more than interesting.
For a stay or just for food I highly suggest it
G. C.Excellent location , very friendly and pro-active staff, beautiful suites.
It's like a home away from home.
We had a great time staying at the Franklin which will become our place to stay when in London
Just found it a pity that there were no tea or coffee making facilities in the suites.
Y. K.The Franklin Hotel in London is simply lovely. It is beautifully decorated, the staff was extremely efficient, polite and helpful ! We were lucky enough to get upgraded to a superb room - over looking the beautiful gardens and most of all the dinner was fabulous, great service and presentation, all the dishes were tasty and well presented. A must stay in London if you would like to have an unforgettable experience and be pampered for a few days.
C. N.On arrival we were told we had been upgraded to an executive suite which was a very nice surprise however, the room was dark , the bedroom area small and cramped and not what i expected for a 5 star hotel. We had to ask for more tea and coffee for the bedroom as only given a small amount. There was no mirror near a plug socket so had to improvise to do my hair. There was no atmosphere in the bar on Saturday evening or in the restaurant for breakfast on Sunday morning. The staff are all very attentive and polite but the place just lacks some life.
The breakfast was nice and plenty of choice but I am not sure I would stay here again if in the area.
R. S.What can I say about The Franklin, this hotel completely blew us away! I booked a Thursday night stay on our way back from Paris as a surprise for my fiancé’s 30th birthday and WOW. The staff are friendly, helpful and a 5/5 on the customer service scale. I spent a few day emailing the hotel about our special occasion and everything was spot on, they even provided us with a cake, balloons and an upgrade (to the Presidential Suite), they took care of us like royalty. The room was spotless, well equipped and had a lovely ambiance. Our meal in the restaurant couldn’t of been better, it was an absolute treat and was perfectly executed, tasted delightful and again the service made the experience even more special. I can’t thank the hotel enough for making our stay exceptional. I have been recommending this hotel all week to my clients in my business and will continue to do so as neither of us can praise them enough. My fiancé was absolutely delighted.
R. Z.I recently was a guest at the Franklin Hotel in Chelsea Knightsbridge area. The Franklin is a marvelous hotel, the staff is wonderful and very helpful. The location is so convenient, allowing you to shop locally at Harrods, walk to a series of nice restaurants and easy access to the Tube. I enjoyed the breakfast. The rooms are very comfortable and equipped with the latest technology to ensure the modern traveling has what they need to be productive. However, it is the beauty and ambiance of the hotel and the great staff that make it a great place to stay!
S.We had the great pleasure of staying of staying at the Franklin Hotel in London, The service and whole experience was 1st class! We would definitely come again! The Breakfast is also very nice! The neighborhood is most excellent and walking distance to Harrods and Nice Shops! #SSLoveART
B. A. s.It was my first time staying here and i totally love it! I love the interior design of the hotel. The service is excellent and cleaniness of the rooms too. The staff are polite and welcoming always. I love the hotels garden.. My 10 days were excellent at the hotel. Thank you!
D. B.We only stayed one night at this beautifully decorated hotel in Knightsbridge, to attend a concert at the Royal Albert Hall in the evening (a short walk away). It's a very smart, contemporary boutique hotel with all the amenities you'd need and expect (even a garden - which is unusual for central London). The stand out feature though was the friendly staff, who were welcoming and professional and made you feel comfortable from arrival to departure. The Franklin is definitely on my shortlist to stay again.
P. B.This does not meet the standards of a 5 star hotel for me. The bath tub was faulty and the air con was weak. The rooms are small.
S. C.This is a beautifully designed luxury hotel, well-located for Knightsbridge, museums etc. The room was very clean and comfortable and the bathroom well-appointed. The staff are warm, friendly and made us feel very welcome throughout the stay. We didn't have breakfast but did have cocktails in then bar (the mixologist is very good). I would highly recommend this hotel and would return.
M. A.My stay at The Franklin has been one of my really favourite stays in London. The hotel is so cozy and comfortable. The location is ideal and accessible to so many museums, shopping districts and major London's landmarks. The staff at the reception and the concierge were really friendly and very helpful. They were a big help for securing me great seats at the theatre in such short notices. I loved the hotel interior and decors in all the places. My room was so beautiful and very nicely designed. I think the smartphone that is placed in the room is very helpful. I used it for few times. It was really great! I was lucky enough to be at the hotel during the time of the special exhibition of Frida Kahlo at the Victoria and Albert Museum and was able to try the special afternoon tea and got a ticket to the sold-out exhibition. I have recommended the hotel to so many friends and family members and some of them have already booked their stays at The Franklin for December. I will always keep it as my number one choice whenever I plan to come to London.
G. R.Once again, a terrific experience with Starhotels. After such a nice, recent stay at The Pelham in South Kensington, decided to try The Franklin. Was not disappointed. I really like the personal, elegant feel there. When you enter it feels like being in a home. Food was very good, and I like the breakfast selection. The only suggestion is to put in a shower downstairs next to the steam room. The gym is small but effective, but would be nice to have a shower after the steam room before going back to the room. Otherwise all great, and especially the friendly, professional service.
C. N.Beautiful hotel, very Restoration Hardware-like decor. Staff is super nice. Love the heated floor and the best part is how quiet it is at night so everyone sleeps well.
J.We had our pre-wedding night here! We had so much going on with so many people coming in and out of the hotel! Thank you for being so understanding and putting up with us.
There was never too much trouble for all the staff at the Franklin. We really got spoilt with fruit in the room and a room upgrade too!
The hotel is stunning. When you walk into those doors, you feel like you have walked into another world. Our makeup artists and photographers and of course ourselves we’re totally blown away!
If you like the Gatsby movie and real class and beauty with all the service to match then this is the place to be!
Pillows were too soft my liking and room was too warm for me but other than that pretty much perfect! Breakfast was amazing.
L. B.We loved the hotel Franklin- my only criticism is the chair in the room is not comfortable to sit in and the decorative pillow(s) from the bed take up a lot of room when not on the bed- just a comment for future design thoughts. The staff were very nice and helpful and the location was great.
A. D.A hidden gem two blocks from Harrods. Has a gorgeous Courtyard in the centre which is exclusive to the hotel. The bacon and tarrot poached egg breakfast was off the chart. The chef is a 2 star Michelin rated period by far the best breakfast I've had in Europe period the rooms are very modern and the service exceptional
I. T.I had an amazing experience to stay at the Franklin Hotel London! It is very comfortable, cozy, small, impressive and stylish Hotel at the London center. Staff is very hospitable and friendly. Food is delicious. I'm delighted to have so pleasant experience!
N. L.Came back after 5 years, staff were very welcoming and happy to see head concierge there who is impeccable, but found the overall decor to be a little bit in need of a refurb. One of the lifts was shut off for repair, one of the ladies toilets had a sign to say it was out of use, my room had broken glass table top and quite a bit of wear and tear plus black around the bathtub. With a bit more tlc I think the experience will reflect the price better.
J. P.From the moment you enter the Franklin you feel it is your home away from home - it truly feels like you are in a residence only with all the luxury amenities. The staff, the accommodation, the intimate dining area are amazing. That’s not all it is so quiet yet centrally located to the museums, shops and tube station to take you all over London
Thank you for the experience
N. K.I arrived to the hotel quite early just to drop off my bags. I was surprised to hear my room was ready, not only that, I received a complimentary upgrade! Throughout my stay, the service was fantastic. All staff were wonderful and went out of their way to ensure my stay was perfect. I will be back!!
S. M.It's a plasure to spend a few days in this amazing hotel. The locations can't be better in the center off London.
The staff is friendly well trained and always smiling. The bar is great to get a drink before you go to bed in a fantastic room.
I will be back soon
C. S.The Franklin is a lovely hotel but seems too obsessed with branding and not enough about the individual customers needs. Corridors are very dark painted in 'Wormwood Scrubs' grey, our room too although beautiful and stylish wasn't big enough to carry the dark walls and there was no desk which you would expect in a superior double as almost everyone these days has a laptop. No tea or coffee making facilities in the room, come on guys even you basic Travel Lodge would have the means to make yourself a hot drink, for some reason our curtains were changed after our first night the curtains which were taken down were left on the chair for the duration of our stay. Our room 402 was right next to the stairwell where the house keeping were coming through talking loudly andbanging about outside our door, they then hoovered outside the door and even under the door, so much for 'do not disturb' we were on holiday and wanted some relaxation in a morning. Overall a nice hotel, would we stay again? No would we recommend to a friend? No. There are plenty of hotels in London for a similar price who respect your wishes not to be disturbed and where you can when you decide to get up make yourself a cup of coffee. Carl and Sarah Smith
G. M.Staff are wonderful, really make you feel welcome and special. The restaurant is highly recommended, most memorable meal in a long time. Rooms and overall atmosphere are wonderful of course, the perfect place for a special occasion.
V. C.I really appreciated the kindness and efficiency of the staff. The hotel is very quiet, cosy and sophisticated. The room is very confortable and well decorated. I also like the location which is very convenient for visiting London, for shopping and close to the best restaurants.
c. u.Quiet luxury. Staying for business in London and this hotel provides an oasis of peace during a hectic visit
M. B.I spent three days at the Franklin, and everithing was perfect. From the very beginning, the Staff at the Reception Front Desk were extremely charming and helpful.
I was upgraded to a Suit that was beatifully decorated , as the rest of the Hotel, spacious and very confortable.
But above all, I would point out the extremely kindness and efficiency of all the Hotel Staff members: From Mico and Sandro the Concierge, who brilliantly recommended me the best places in London for eating out, to Fabiola at the Breakfast Room and Salvarore in charge of the Bar. All of them made my staying at the Franklin Hotel a wonderful experience in this five star boutique hotel, that I would highly recommend to anyone thinking about spending some days in London and looking forward a very charming experience in a very well located beautiful hotel.
j.We visited the Franklin Hotel, the weekend of April 20th. We were invited for a wedding in London.
Once we arrived at the beautiful hotel, everybody took care of us : a little tea/coffee, friendly staff(without being pushy though), the concierge was a real hero: I made all my appointments very late but I had an amazing hairdresser, nice restaurant for 2, taxi in a couple of minutes,.. he was just great! Regarding the room, the hotel offered us an upgrade: pure luxury! The cocktails at te bar, even the virgin cockaitls were delicious! We were "pampered" from the beginning of our stay until the end. So in the modern styl my review would be : #luxury #friendlystaff #24/24smile #finebreakfast #whatagarden #goodbed #details #deliciouscocktail #realholliday #idefenitelycomeback! :-D , KR Julie from Belgium
T. B.This is a great boutique hotel located in Knightsbridge. The hotel is extremely well appointed and the rooms are ample. The hotel is attached to beautiful communal gardens. The restaurant is also fantastic.
m. T.A super cute hotel with beautiful rooms and fantasist staff. Service was impecible and personalised. Brilliant location but still not over exposed so you have privacy right in the heart of London. Would certainly recommend to anyone.
K. N.This is a charming boutique hotel with stylish design and good services. Our room is amazing with a gorgeous garden view. The hotel is in a good location within 10 -12 mins walk to shopping departments like Harrods & Harvey Nicolas, museums like Natural History Museum & Victor & Albert Museum, and Hyde Park. Special thanks to Mr. Miko Selcuk, who is a super nice gentlemen and help for the car rental for our countryside trip to costwolds. We had much fun with the driving experience with the lovely Jaguar F type that rented via the hotel. Also, the environment and the food in the hotel’s restaurant is fantastic. We did have a very pleasant stay with the hotel. ^.^)
G. S.It was very nice to be there. Service was perfect, people are very nice and kind. Location is very good, it is close to everywhere. The room is clean and everything works.They have a very nice room service, decoration and technology. It was a pleasure to be there for holidays.
r. c.Beautiful hotel with fantastic customer services. Quality of bedding and towels were at high standards.
S. P.beautiful boutique hotel, warm people, nice small bar, very nice garden view.
room temperature below my standards at 18-19c, which was quite cold, tried to pick up with the a/c without any success.
S. N.It was really wonderful and memorable stay for me, all staffs are very friendly and helpful and also breakfast was just amazing, Quality of each items were more than excellent!
Thank you very much for all of staffs.
A. F.This is a review of their bar which is excellent - stylish and intimate - and which apparently only recently opened to non-residents. Luca really knows his cocktails and we learned he has worked with some of the best mixologists. Being Italian (and the hotel being Italian owned) they have expertise in amaros, vermouths and of course Negronis. The Autumn Negroni is one of the best I've ever had... and I've had a few!
d. o.Beautiful hotel in knight's Bridge. Staff were friendly and professional. Will definitely be going back, but stay longer
F. L.WHAT A CHARMING HOTEL!!!
Among the best hotels I have ever stayed in..... mouth watering food and snacks..... Room was extremely clean and luxurious.... Everything was at its peak.....most courteous and professional staff ..... Very welcoming and a positive ambience, in a perfect location
Well done The Franklin!!!!!
G. E.Best boutique hotel I ever staying in.
Design is lovely but what makes the difference is the kindness of the staff, they are all top notch, and always ready to help!
I highly recommend the place and I will definitely be back soon!
S.Room is gorgeous, staff is nice, bed is comfy and I took a bath. Feels like a new hotel (is it?) – like they're really trying to earn repeat business. I'll take it.
A. B.Very nice decor and lovely bar and restaurant. The garden at the back is divine and the location is second to none. Attentive service. Unfortunately, I did not stay for the night. I should try that the next time.
N. L.Staff was extremely accommodating and courteous! Rooms were gorgeous and the Turkish Sauna is a nice touch.
S. A.Everything is great except the 5th floor which you have to step out of the elevator and take a flight of stairs . The room is small (3x3) and the room I got had no blinds to shelter the sun in the morning.
L. N.We had a delightful stay at The Franklin. Everything from the room, common area to the staff were very welcoming. We definitely would return and recommend to our friends.
F. A.The hotel is very nice, comfy is the right word to describe it, very quite and in a great location, the room very nice and well decorated, I would suggest to offer a broader selection of food for breakfast
M. F.Location very cool- staff is very attentive- I appreciated that when I ordered food from outside, staff brought it to room with tray and silverware- room is small, but also very beautiful- we loved the heated towel warmers and such- my feedback is to get the elevators upgraded. Thanks!
A. A.My stay in this hotel was one of my best stays in any hotel ever! The stuff was more than helpful and welcoming. The room was outstanding in term of cleanless and lexury.
Franklin will be my only hotel in london going forward and i will definitely stay in it every time i come to london
N. S.I can’t say enough about this hotel .. it’s one of the hotels that I felt welcomed as a family member ♥️
M. B.Met a friend for drinks there.
Love the design. Lovely staff. It’s brilliant hotel. I’m coming back again for sure !!!
S. A.Really luxurious spacious rooms, we got a cake to celebrate our anniversary! The breakfast did not seem that price worthy.
C. S. R.Beautiful room and comfy bed, super helpful staff.
L. L.Small boutique hotel located in Kensington. The style is very sleek and Italian with a cool bar serving really tasty cocktails. The food is quite superb and staff are so friendly!
E. S.The Franklin is a brand new stunning fancy Hotel located in Chelsea, in a Victorian townhouses neighborhood, with beautiful decorations, Italian style, from designer Anouska Hempel. High attention to detail and service seems to be the utmost importance to the Franklin,
文.I really liked this Hotel because staff are very friendly. And the breakfast was very good.The location is also good.
M. G.The Hotel is probably one of the nicest i have stayed in throughout the world. Very high standards of customer care and would love to stay again. Thank you.
M. A. M.i wished there is a higher score than 5, as this hotel worth countless number of stars, starting from the very very welcoming and friendly staff, reservation team is super super supportive and helpful
the rooms are first class, and spotless
i was extremely happy with the my stay and as I said my home when ever i am in London !
U. A. S.Thank you for the great hospitality. The location is perfect and the hotel was elegant with great attention to details. Wonderful experience, worth to come back again.
g. r.Small boutique holtel. But still very comfortable. very modern look in the inside. Breakfast is not great, but is not bad even. Good location. amazing service and cleaning.
M.Small and stylish boutique hotel, staff were mostly great, charming and well intentioned. Our room was a good size, it overlooked a pretty garden square. Unfortunately the hotel let itself down on a few key areas that suggest it may be more style than substance, for example heating system was not able to maintain a constant temperature with nights getting very hot, a number of the blinds and curtains were broken and the breakfast wasn’t great, missing a few basics like butter and normal condiments on both days we were there. We had a particularly unpleasant experience at 1am on the night before check out with the night staff insisting we pay part of our bill then and there, which was not something I’d experienced at a quality hotel before.
All in all, it looks great but misses the mark on some of the basics of great hospitality. For the money I’d suggest a more traditional 5* peer in the area.
m. a.the staff is perfect . the food is good the room is too small does not deserve the price per night .the cleaning service needs lot of improvement
C.We love this place - super attentive service (but not overwhelming), stylish, and unique. A very special place we enjoy coming back to.
S. F.The Franklin is a gem - nicely appointed rooms, helpful and friendly staff, quiet. (My room overlooked a garden rather than a street.)
B. H.Impeccable service. Stunning decor. Amazing cocktails. One of my favourite hotels ever.
E. L.The staff is amazing, So helpful and trying their best with a big smile.
The room is so beautifully designed.
M. T.The rooms are are extremely well appointed and comfortable. The design aesthetic is very consistent and the location is excellent.
T. O.Everything here was top notch. The staff and accommodations were the best we’ve ever experienced. They made our vacation just that much better.
E. T.Good location with a lovely garden view and very cooperative team at front desk and concierge. My only remark is the size of the rooms...
J. B.Fabulous, great rooms comfy beds, great service, the hotel could not have done more.
J. W.Great hotel with friendly staff. Rooms are very nice, overall a lovely experience.
E. B.Great little bar and very welcoming staff. The hotel is situated on a lovely backyard and it all feels very homey. We will definitely be back to review the restaurant and dinner, as well as the rooms. From a design point of view, we were definitely very impressed.
Location wise, perfect for hotel guests to access a number of museums, Harrods, Hyde Park, tube etc. while sleeping in a quiet street.
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