Reviews of Helpling UK. (House Cleaning Service) in Worthing (West Sussex).

Helpling UK

291 Reviews

156 Comments

House cleaning service

House cleaning service

Description

Information of Helpling UK, House cleaning service in Worthing (West Sussex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Helpling UK

Reviews of Helpling UK

A. S.

A really good platform for finding local cleaners. I have used Helpling several times and the cleaners delivered consistently good work and are reliable / trustworthy. Would recommend!

C. K.

Great service. You are able to read reviews from other customers to pick a cleaner that is suitable for you. The rating system is very neat.

R. Z.

Helpling Is super convenient to use, I have used it to find last minute replacement when my usual cleaner got sick, very prompt response and personalised search, you can use in multiple countries too, highly recommend!

O. W.

Have started using the clean my flat fortnightly in London and very happy with the service so far

D. C.

I used the service a few years ago and we had an issue with a specific cleaner at the time. But we have just started using the service again and so far so good. It's the best value cleaning service we've found compared to other cleaning apps.

R. B.

Fantastic cleaner who has a lovely helpful personality and is a thorough and exacting cleaner. Reliable and punctual always always.

P. B.

My cleaner was great! On time, proactive and very friendly. She did a good standard clean and was happy to clean whatever I asked her to focus on.

R. D. T.

Decent prices and easy to manage account online. All cleaners are independent, they don't work directly for Helpling, which means it's a bit of a hit and miss. They do a decent job, but you sometimes might stumble upon a not so good cleaner. Luckily it's fairly easy and painful to replace it for someone else online, but it gets a bit annoying after having to change our cleaner 3/4 times over a year.

B. B.

I've been using Helpling for a few years now and the service I get is great. From helping me choose a cleaner, making sure I'm happy with the service, finding a replacement cleaner if my cleaner needs to go on holiday, pausing cleans for a few weeks, they've always been really responsive.

K. B.

Their system is great as translates in the app for clear communication, but not as helpful once they arrive.

J. L.

I've been a loyal helping customer for many years, and have recommended widely. I did recently have an issue with a cleaner; however I was so impressed with the level of customer service provided to put the issue right. These guys are a class outfit and take the hassle out of finding a cleaner.

Y. C.

I have had an overall good experience with Helpling. My regular cleaner is absolutely fantastic and really lovely, and the customer support team at Helpling have been helpful too when I have needed to get in touch. The only downside I find is sometimes the app isn't the best, especially when looking for a replacement cleaner when my regular is away, but it works well enough most of the time.

S. d. T.

Our experience with Helpling has been mixed. The app and website have a very poor mobile experience and show a clear lack of technology mastery for a tech start up. They offer a cheaper service if you commit to a fixed frequency of bookings but it has been hard for us to find a reliable cleaner so far. The quality of cleaning itself was not bad at all but not beyond reproach either. Maybe once we find the right cleaner it will get better.

M. S. (.

Easy to find a cleaner, easy to use app. Would liked to have had the ability to edit an in progress request, but I think technically speaking that would be difficult to do. Have used the app before and would use it again. All cleaners through the app have been great.

J.

Having used cleaners in the past with mixed results, I was quite nervous at hiring someone new, especially a man as all the cleaners before have been female. However, Patrick was reliable, thorough and did a really good job. I would thoroughly recommend him from Helpling.

D. D. M.

At first I was a bit sceptical about using an app to get a cleaner, we all know it's very common and reliable to get recommendations by word of mouth. But since I've used it (3rd time now) I realize I could have done it earlier as it's very easy to use, you can see the cleaner's reviews and you can choose from the beginning your cleaning specifications so you can get a good match.

D. D. A.

I started using Helping a couple of months ago to find a regular cleaner for my home. The website is easy to use, explains procedures clearly and the staff have been easy to contact when I had queries. The service I have received so far from all staff is exceptionally good. Thank you Helping. I highly recommend this company.

A. C.

Easy to use website that helped me book a cleaner. The cash-less service and messaging feature made everything so much more convenient. Could be improved by making it easier to change the date of booking and selected cleaners prior the cleaner's response.

D. G.

Found a wonderful cleaner via the Helpling website. Michelle did a one off clean for me and did a great job so I’ve booked her for a fortnightly clean. Had a query with regards to an invoice which Helpling dealt with promptly.

K. S.

Helpling is a great website that's very easy to use. We've hired four different cleaners via the company over the past few years, and they've all been fantastic.

L. B. R.

I have found a great cleaner from Helpling who has been cleaning for us for the past two years shortly after my daughter was born. Easy to use service and would definitely recommend.

N. R.

Found a really great cleaner who's been with me for over 2 years and I couldn't manage without. I haven't had much luck when she's on holiday however. Overall a good agency.

R. S.

Helpling is good when it works - aka when you get an experienced cleaner. I have had two good, professional cleans so far with experienced cleaners who have come in and done a great job. However, I have had issues with an inexperienced cleaner who did not want me to leave her in the flat alone, then did not do a very good job at all. I have also been 'ghosted' by a good cleaner who came once then stopped responding to my requests. If you're willing to stick it out and keep trying, then Helpling is great when it works. However if your biggest requirement in this kind of service is reliability, I would not recommend it.

A. H.

First time user here - flawless experience. So easy to use the app and find someone who has a good record, and then they just pop up! Card automatically charged in the background - no fuss with trying to find cash either. Cleaning job was excellent too! Edit 29/07/2019: Lowered my rating to 3* from 5*. Frustrating as heck when you try to book a cleaner, specifying who you want, when you want them, and what you want to pay - and instead of helpling saying oh sorry not available, here are some options, they'll auto connect you to someone different with no ratings with higher prices and available on completely wrong days. It's a broken match algorithm and they just don't seem to get it.

A. W.

Helpling is a very easy-to-use platform and you can have some confidence that your cleaners have been vetted and positively reviewed by previous customers, which is great. My main issue is that they make it very, very easy to book recurring cleaning visits by default, but do NOT make it very clear that you are then locked into a minimum of 10 weeks. If this was clearer up front, you’d probably opt for ad hoc bookings until you were comfortable with your cleaner. Overall, though, a helpful tool in finding quality cleaners.

T. R.

We had our first clean with helpling this week and our cleaner is incredibly friendly and did a great job. It was easy to send out a request via the call centre and we ended up with a cleaner for our preferred timeslot.

E. W.

Easy to book and out first cleaner, John was on time, friendly and conscientious. I like that there's no minimum booking time required - my only concern is that I lot of things I asked for didn't get done, so time management could be better.

S. M.

Easily found a good cleaner at a good price on helpling, and the app is useful and easy to use. I've used a couple of other cleaning agencies in the past but this has been the best

s.

Was my first time using Helpling and me and my flatmate found it very helpful and user-friendly. First, you list your preferred time slots on site, then they let you select a few cleaners among their list, after that they match us up. We received service from a cleaner call Shelly and she was super friendly, helpful and left our flat spotless. We used the service because we needed an end of tenancy clean before moving out our flat, had a wonderful first experience with Helpling, regret not using their service as a regular booker! (P.S. they didn't pay me for saying this, I'm being honest fyi) :)

J. S.

I have now used 2 cleaners from Helpling. My last cleaner worked with me for a couple of years before returning home to Yorkshire. I had a second cleaner today, and am reassured that all checks have been done and a big bonus for me is that money does not actually change hands and is all sorted online. Would not hesitate to use their services again.

R. P.

Finding a cleaner is easy but finding the right cleaner is not that easy. Helping UK was new to me and first took sometime to work this one but was able to find the right person to do the right job. Fully satisfied and no doubt will continue for a long time.

L. S.

Easy to use interface, rapid response from customer service, excellent cleaner. Really easy to communicate with cleaner and Helpling proactively contacted me when they thought they could help with something. Recommended.

S. A.

Dagmar is an exceptional cleaner who does a thorough job in cleaning. Not only is she a good cleaner but she is a very friendly and nice person who I can see works hard at what she does. She will also ask you if you are unsatisfied with the job she has done and will rectify it if that is the case. I am very pleased with her services.

M. M.

It took a while to find someone to cover my area but I am so happy with the service. Highly recommended. Thorough cleaning, professional and punctual. The lady we booked is just amazing. Ange has been exactly what we needed and with a small baby she had made our house an ideal environment for him to play and move around.

A. A.

High turnover of cleaners, however majority of cleans have been to a high standard. Use of the app makes bookings / rescheduling, communicating with the cleaner, and payment very easy.

C. J.

This site is a great idea to find a cleaner in your area, for a price you’re happy with and who can work when it suits you. It’s great that you can see ratings and reviews of each cleaner. Found a cleaner I’m really happy with and will continue to use.

O. H.

Great service! Helpling makes the process of hiring a cleaner as easy as can be. Good to know that the cleaner only takes home less than 60% of the fee, so you get what you pay for.

D. C.

Connected us with friendly and reliable cleaner. We sort between ourselves days that our cleaner cant do and happy to just have missed weeks. You can get £20 off with the promo code 'rqpn00' so basically a first free clean.

C.

Amazing company!! The web interface is very simple and straightforward. On arrival the cleaners comes in, does the job then walks out, no cash in hand needed, everything runs seamlessly. Definitely recommend this company. 10/10

D. H.

Great service and great value. Quickly sourced cleaner who was very friendly and discussed requirements pre arrival. Service was excellent so really pleased. Strongly recommend.

W. S.

EFFICIENT OPERATION Really easy to use service with ability to change days/times and cleaners. Having a regular named cleaner is also a distinct advantage over other similar agencies. Our cleaner is absolutely first rate too.

C. J.

This app was easy to use and connected me with a lovely, professional and efficient cleaner. It's also reassuring to know everyone listed on the app has insurance, giving additional peace of mind.

T. D.

Easy app to book cleaners and to message them directly; works very much like Airbnb but then for cleaning. Perfect clean and will use it again.

C. M.

Very easy to book a cleaner. The quality of service is great, and my cleaner did a wonderful job. I think this is an excellent service and would highly recommend!

L. M.

App is very useful for finding a cleaner. It is nice and easy to use when booking someone and the payment process is automatic as well keeping things easy for me.

K. A.

Always a reliable service with excellent customer service. Flexible with bookings when life changes.

S. Z.

Found a cleaner I am happy to work with on the long run, but took a few tries to get here. Helpling has been responsive to missed appointments and let downs though, so overall a good experience.

O. J.

Very easy to use and to find a cleaner. Only criticisms are that the company itself can take a while to respond to communication and the website doesn't work well on my mobile phone e.g. rescheduling cleans

C. S.

There are very different cleaners and you're lucky if you find a good one the first try. Helpling need to improve the communication with the user (sometimes they ask the same question through different channels (sms, email...) and even though you reply one of them, they ask again). They should improve too when your cleaner is not available: they should find a replacement automatically, not ask, wait for the answer, then find someone... because sometimes there's no time left and you end up without cleaner. It's a good idea, the UX is not bad, but they have quite a lot to improve. I'm sure they'll do.

B. H.

I've used Helpling for a few weeks now and they're great. The cleaner is fantastic and very professional. The website is also easy to use. Recommend!

D. B.

We may have got lucky, but Antonia is brilliant, and for two hours gets stuck into the job. Most other cleaning company cleaners give you a list of what they WON’T do, but thanks to Helpling’s filter we’ve found somebody who CAN DO, and even gets stuck into the oven without having to ask. Now that’s first class service! In my opinion most other companies overcharge, over-promise...but under deliver. Not Helpling, and certainly not Antonia!! Very happy #neverleaveus!

C. O.

Helpling UK is a great company that sends great cleaners! I love their customer service, respond to enquiries within minutes and always on hand to help in any way possible

M. C. W.

loved my cleaner. it was spotless when she left. Definitely a bit higher priced for a cleaner but as long as the service is excellent I don't mind at all.

M. P.

It was my first time using this service and I am happy with it. The website is easy to use and though it lets the customer chose from profiles, if the job is not accepted, it will be passed on to others. This is what happened in my case and I was lucky to have someone very good come by. Now I can rely on this person regularly.

J. 1.

Helping is such an easy cleaning app! You can find Cleaners very quick for your needs and payment handled through them makes less effort!

A. A.

First time with Helpling. Easy to book a cleaner. She arrived on time and did a great job, finishing everything we needed done. Looking forward to the next clean!

D. P.

Kemi (our cleaner) was very thorough and had great attention to detail. The service from helpling has been great so far. We will keep using them.

E.

Amazing! I used handy for a year but their customer service was awful no way of contacting them and then waiting ages for email response. Helpling has amazing customer service helpline and everyone supper friendly. I love helpling.

C. C.

Great way to find a cleaner hassle-free and in no time! Four stars only as you definitely pay a premium for the service of finding a cleaner, but overall worth it.

M. W.

Great service and value for money -- I can recommend it both for regular or one-off cleanings. Super uncomplicated, fast and efficient. Only really positive experiences so far!

S. A. W.

Love using helpling! The cleaner I have is great, very professional and does a great job at leaving our place sparkling

L. D.

Super easy service to use. I had a cleaner within a few days who does a great job. Would highly recommend

R. H.

Mohamed comes into our flat for 2 hours on a weekly basis he is trustworthy and a brilliant cleaner. Can't recommend him enough!

M. F.

Thanks to JOHN from Helpling, I got the right lady eventually!!. I’m now feeling more confident in using Helpling. I now look forward to my cleaner returning many times!. I have now got reliability, and a lady who works to a high standard Thank you JOHN :)

S. M.

A great website to help match up cleaners and people who need them. Our cleaner is excellent and its thanks to helping that we found them. Definitely use this site if your'e in need of a cleaner to help you out.

H. Y.

I chose my cleaner based on his reviews on the site, and had a great experience. He was polite, friendly and cleaned thoroughly.

A. G.

I've used Helpling for over a year now and I am very happy with the service. The cleaners always do a good job.

T. F.

Sonja was fantastic- on time, friendly, and our house was absolutely sparkling when she left. I highly recommend her and will be using her services often!

B. W.

Really convenient booking for cleaning help in Lewisham! Smooth and easy. Just watch out for the £10 deposit - don't be alarmed! It'll be deducted from the overall cost later.

S. C.

I have always found Helpling staff most helpful and most efficient in obtaining good quality cleaners, although no one is perfect and I had to "let" her go.

K. M.

I booked this so simply and easily online and the cleaner was great, affordable and I will definitely be using this service again.

N. T.

Website not good, but otherwise very good if speaking to one of their service staff. In my case choice of cleaner was spot on and I am happy.

G. I.

Great platform and easy to use application. All cleaners were lovely, very satisfied.

C. P.

It is not just a platform, helpling makes sure to give training too. I was matched in less than an hour and was very satisfied with the cleaning experience.

S. M.

Very handy app and is the most convenient service. All cleaners I've had have been great, I would recommend

J. P.

Great experience with a one off clean. Only criticism was the lack of reviews for the cleaners available in my area.

M. W.

Really good service, makes it really easy to get a good quality and reliable cleaner. The customer service is always excellent and they resolve any questions quickly

n.

Excellent service - first time I've used Helpling and am very pleased. Sherelle did an excellent job!

C. B.

Very good so far, no headache, many cleaners available even with a quite short notice, easy automatic payment and a good review system.

N. C.

It's like Uber for using a cleaner. Pretty interface and good rates. Good customer service when I've had issues.

M. P.

Good service, always helpful with great customer service reps on hand to help with any issues that arises. Good cleaners available

B. L.

Wonderful professional service offered to myself and my partner when living in London. Wish I could use them in south of England as I have since moved.

B. F.

Just had our first clean and Candace did a lovely job. Very friendly and courteous too.

A. G.

I am extremely happy with my experience. Thank you Helping UK for being so helpful.

M. R. Y.

It was a great idea to hire a person to clean our new house. 100% recommended.

F. G.

Very useful website allowing you to choose from a wide range of cleaners with flexibility and ease of use. Recommended.

B. M.

Thank you for keeping my home spotless! Hardworking cleaners, efficient and well-mannered too! 5 stars

C. G.

Very happy with Helpling. Dead easy, very convenient, cleaner is excellent. Highly recommended.

A. P.

I have been using helpling for a while and I am very happy with the service and with the cleaner.

A. L.

Really good service .Good number of cleaners to choose from , all of which I have had cominicacomm really well and were of a professional nature.

H. W.

Great service and really fast customer support. Fast turnover of cleaners though as many have left the company

M. K.

Helping offer a really valuable service, the site is user friendly and makes arranging a clean very simple.

S. D.

Excellent customer service who handle all enquiries quickly and professionally, very smooth and professional clean. Very happy with Helpling

E. O.

Great service, super convenient! Been using as a present for my mom and for my own place.

S. B.

Used the service at several properties and never had an issue. All i get is an immaculate clean.

M. B.

Fantastic agency 😍 I'm very happy bicous bifor I was working for them 😊😊. Good people, payment speed, great customers and respect …

W. C.

Great job. This was my first clean for a long time and thanks for being flexible. O

B. J.

Had a great experience so far with Helpling. Georgio our cleaner is great

g. r.

This is one of the best way to use Wi-Fi

J. H.

My first time using this app and it was efficient and Dorothy did an great job. Thank you :)

C. H.

Really easy and straightforward. Our cleaner has done a great job

I. C.

Great idea, wonderful model for a company! Would recommend and will for sure use again.

F. T.

Roberta is so understanding and hardworking! Very thorough and super friendly. Super recommended!!!

R. F.

Very easy to get started, they have a reliable team and handle customer service well.

L. D.

Really good customer service helping me when I had a problem and a brilliant cleaner!

S. P.

Great job arranging a cleaner very quickly, and the cleaner did a good job

D. W.

Simple and transparent site, with a good range of options. Thanks Helpling for making this process so easy!

S. P.

Great service, easy to use, fantastic cleaner!

E. M. R.

Helpling is easy to use and a good tool for fining a reliable cleaner.

T. S.

Most of the cleaners we have had have done a good job

E. M. C.

a great, company with quality and dedicated professionals. I highly recommend it.

A. K.

Very happy with me cleaner. Totally recommend

V. R. R.

Great website and service 👏 …

T. B.

Fair enough, my contract was cancelled after I posted the previous review....

Z. M.

Very friendly staff a great service all round would definitely use them again.

E. K.

Very nice cleaning company.

N. R.

Great platform to find someone that perfectly fits your needs and schedule. Very transparent

K. E.

Excellent service and very easy to use - would definitely recommend

M. G.

Great service. Easy to find a good cleaner.

D. C.

Efficient and very convenient. Highly recommend

L. T.

excellent service hope it remains the same only had one clean done

V. R. R.

Easy to use website with competitive repeat cleaning rates

G. D.

Easiest way to get a good cleaner in the Orpington area at a reasonable price.

L. P.

Great work, app and great service

E. C.

Great quality for a really good price

T. B.

An easy and convinient way to book a cleaner online!

C. P.

Great service, easy to use and reliable!

X. V.

Great experience ! Very good and efficient service.

V. e. G. D. R.

Changing my review as helpling has now helped me with my issues.

C. K.

Great experience so far!

A.

good job

G. C.

All good!

D. S.

Verry good...recommended

R. W.

Very good service

A. W.

Great service highly recommended

S. D.

Punctual, professional and easy to subscribe.

D. S. A.

Very good!!

F. R.

Really simple and seamless process.

P. C.

Great!

H. D.

Easy to use and competitive

I. K.

Thorough and friendly service

W. M.

Easy to use website

A. V.

very good experience

H. R.

Very helpful. Thanks! :)

T. S.

Great service!

M. P.

Good

M. G.

Reliable and efficient

C. F.

Great service

r. f.

Great service

N. J.

excellent service

S. B.

Love the experiance

J. S.

Excellent services

R. R.

(Translated) The app is very good, I arrived in London aimlessly, and they help me a lot. (Original) Muito bom o app, cheguei em Londres sem rumo, e eles me ajudam muito.

S. A. f.

(Translated) Excellent (Original) Ótimo

P. C.

(Translated) I found it spectacular and very useful. (Original) Achei espetacular e muito útil

R. J. E.

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