Reviews of Energy Care Group. (HVAC Contractor) in Bedford (Bedfordshire).

Energy Care Group

95 Reviews

54 Comments

HVAC contractor

Heating contractor

12 Kenneth Way, Bedford MK45 3PD, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Energy Care Group, HVAC contractor in Bedford (Bedfordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Energy Care Group

Sunday

Open 24 hours

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Reviews of Energy Care Group

M. U.

Have been using this company since 2018. Excellent service all the time. Servicing my boiler and also has had my loft insulated today. Excellent job as always. Definitely Recommend this company.

What can I say? Of course a big thank you to each one of you from Energycare and all involved in having the insulation of the house done. I would not mention names, but every single one of you is much appreciated for the great service, such professionalism and a good heart. Very well done, + one warmer and greener house. With less energy consumption, a clean and happy planet is. May every house be warmer and greener. May there be love, peace and freedom among all beings. Limitless Love, Rodica

P. V.

I'm one of the HAPPY costumer. Energy Care Group guys very helpful and professional. Help me out with Cavity wall installation and loft installation. I'm so gratefulfot the job they done I'm saving at least half of money what I spent before. House is really worm specially now in winter. Thank you , Thank you and one more time Thank you. And also BIG THANK YOU TO Safa.

T. B.

We recently had a new combi boiler installed at the beginning of November. Steve, the contractor that carried out the work was an absolute diamond. It took him forever to figure out the pipework for the boiler that was already in situ but it didn't phase him at all. He was polite and professional at all times and went above and beyond our expectations. I can honestly say that i wouldn't hesitate in recommending them as a company and should the need arise i would definitely use them again. Exceptional service and excellent value for money. Couldn't fault anything.

E. G.

I am satisfied with the boiler fitted. However, the engineer who fitted it was untidy and careless. He broke the cupboard door the boiler sits in and dropped a tool on the worktop denting it.

G. B.

Just had my new Vaillant boiler installed and cavity wall insulation by Energycare. Everyone was lovely, professional and did a perfect job. I can't believe how quick and mess free it was. Have already recommended.

C. W.

Given 3 stars as good and bad points: Good: Worcester boiler is excellent and working well. Will arrived early and worked really hard for 1.5 days he had to re-site the boiler and install a new one so fair bit of work. The heating is brilliant and they added thermostatic valves to our rads after I requested it. Sam bailey was very helpful on email and Dan the surveyor was much more impressive than another company's surveyor we had round. Bad: extra pipes were needed which wasn't brought up in the survey so now the bedroom is covered in copper pipes, However we can box them in. The plumber made loads of holes by mistake under the boiler and filled them with silicone so looks messy now. The electrician was unable to finish work as our electrics needed some work so we had to get that sorted and ask them back. In the meantime got a few letters asking us to complete the finance forms. I emailed them saying job was not completed. Got a rude reply from their director David Malia saying my credit rating would be affected etc when I was merely informing him what was going on. Called them and he wouldn't speak to me. We got another electrician back to complete work, wiring boiler to main electrical supply he pointed out the original electrician had not secured the cable casing to the walls and were all coming loose. So he fixed that. Overall an ok company with some plus points but some below par workmanship which for the £3500 they charged is not really good enough.

J. B.

We've just had our boiler and system updated by Energy care group and I couldn't have been happier with the service and work that they have done. At every stage they have been polite, courteous and professional - I don't know many other companies that have engineers / electricians that would stay to finish a job past 6pm on a Friday, and I quote 'I didn't want to leave you without heating over the weekend'. Top job, I would recommended them without hesitation. Thanks again.

M. S.

Fantastic engineers! Not the easiest job to do as they were taking away my old back boiler, but after two days worth of work you wouldn't of known they had been, except the new shiny Worcester Bosch boiler on the wall. Thanks to the engineers and also thanks to the electrician, surveyor and the office staff for making the whole process go so smoothly. Mike

D. A.

We was pondering weather to use a big company or a one man band. one man bands tends to be cheaper. we got 4 quotes in the end. 2 big companies. energy care, british gas and 2 smaller companies. whats stood out for us and made us go with energy care is the surveyor had a structured system of what a job would cost... rather than a salesman trying to get as much as they can out of you. keely who carried out the survey was very personable and the price was on par with the one man bands. they offered us finance deals like pay nothing for 6 months and the likes. but we decided we never needed to employ finance arrangements . booking time was 10 days. pretty good this time of year. and we had a gas engineer turn up 8am on day 1 of a 2 day job and manage to get the system fired for us over night so we was not in the cold. this was at the engineers expense as he worked until nearly 8:30pm. day two we had some making good and final touches and paper work which was all explained in great detail. we now have a 7 year guarantee and a building regulations compliance certificate which ads peace of mind knowing the boiler was installed properly... i will add though. should you want to keep your guarantee you do need to get your boiler serviced every year. which seems a little daft getting a new boiler serviced but i guess its a small price to pay for a good boiler and that added peace of mind. would i recommend Energy Care? without a doubt. they turn up when they say they do. the engineer was polite, swift and sacrificed his evening to ensure we had a working boiler. this is truly a great choice when you need a new boiler

S. B.

After being refused about 3yrs ago by another company for having too small loft door,i tried again after receiving leaflet through the door. Customer service couldn't have been more helpful. I was able to choose the day for the survey. Very polite and professional. Was also able too choose the day of insulation. One young man turned up,very surprised as i was expecting two because of the size of the hatch. He was amazing not a small man but just got on with the job. Thank you James and especially Adam for doing the job. Thank you Energy Care.

S. S.

They answered the phone in one ring and dealt with my enquiry. Very professional. Definitely recommend for boiler installation and servicing

K. B.

After my mothers boiler broke down I called Energy care to quote for a new one. The visited the same day and fitted the boiler two days later. New boiler is now working and is very quiet which is a great improvement from the last one.

S. C.

Thank you to everyone at Energycare. My boiler broke down and Energycare managed to get my new boiler installed within 48 hours. I am so happy I have hot water and everyone was helpful, friendly and professional. Thanks again from a very happy customer

C. P.

What can I say. My boiler broke on Monday and my new boiler was fitted & installed yesterday (Thursday). The engineers work was very neat and no mess left behind. Thank you for sorting this out for me so quickly.

T. O.

Excellent service! Had a very friendly guy do my insulation survey and once told I was able to have the insulation he called the office and I had the loft done the same day! Cavity wall was done the following day! Amazed with the prompt service, would highly recommend using energy care.

D. A.

Quick service and great job done on my new Worcester Bosch combi boiler. Would highly recommend.

A. L.

Had my new Vaillant boiler installed yesterday by Energycare. Extremely pleased from start to finish. Matt who installed the boiler was very professional and clean and tidy. Perfect job!!

A. W.

Energycare do what they say. They care. Great assessment (not sales pitch). Engineers workmanship was one of the best I have seen in my years. If you need a boiler call then today!!

P. C.

Had my boiler serviced by Peter from Energycare. He called to confirm a time and arrived when said. Was very professional and have recommended my neighbour to use them

D. M.

Feedback letter from Mr Tinley in St.Neots. I recently (5/2/16) had a new Worcester boiler installed by Energycare Group and I would like you to know how pleased I have been with the service and quality of the work carried out by your firm. The two operatives who came were fitter Patrick and the electrician Shaun, both of whom were polite and tidy and carried out their work with skill and efficiency. Also the support from your office staff was very good including surveyor Jim. Thank you for all your efforts D Tinley

D. V.

Survey completed within one day of me booking my appt. Boiler installed on a convenient day for me. All back up and running the same day. Highly recommend. A+++

S. a.

Really pleased with my new boiler. Survey was very effiecent - no salesman which I liked. Works booked in for a day that suited me and their workmanship is really good.

M. R.

Boiler Replacement. A pleasure to have such polite & helpful men to install my new boiler. My house was left very clean & tidy after install.

C. D.

Thank you for replacing my boiler so quickly. 2 days from my original phone call I had heating & hot water again. Price was competitive also. Thanks again.

T. A.

Great service from the whole group. Admin were very efficent and the installers were first class. Will definatley be using them to service my new boiler next year :)

B. B.

Had a new boiler installed on the Government scheme and got a grant towards the cost. Energycare dealt with everything and Richard the fitter was brilliant and very pleasant.

T. Y.

Great service from start to finish. I am now with a nice new boiler with a 10 year warranty. They also offer 0% finance which is very helpful!

L. H.

Brilliant service from the energy care team. I arranged a survey for the Monday afternoon and by Friday my new boiler was up and running. Highly recommend!!

C. N.

Ref: loft insulation. Received phone call before workers arrived witin specified time. Very pleasant guys. Quick & efficient work done.

T. P.

Thanks to the team at Energycare for fitting my new boiler. Excellent job done

M. R.

Had Energycare just fit my new boiler. They kept me updated throughout the process and really pleased with the new boiler fitted by Richard.

Everything went smooth and as promised. Sam was verry helpfull. Happy with price too. Replacement and relocation of boiler took 2 days. All good.

A. M.

really helpful staff. pleasure to have in my house installing my new boiler. would use this company again.

S. D.

Although the installation unfortunately didn’t go to plan I could not fault the aftercare service given by Energycare, the problems were fixed and I would still recommend them to a friend.