Reviews of HPR SERVICES LTD. (HVAC Contractor) in Gloucester (Gloucestershire).

HPR SERVICES LTD

76 Reviews

73 Comments

HVAC contractor

Heating contractor

Unit 6B, Tuffley Park, Lower Tuffley Ln, Gloucester GL2 5DE, United Kingdom

Description

Information of HPR SERVICES LTD, HVAC contractor in Gloucester (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of HPR SERVICES LTD

Reviews of HPR SERVICES LTD

L. G.

Had them come out to do a quick fix initially and then had them fit a new boiler shortly there after. Happy with the price and quality of service/product. When they changed the boiler, they were quick and efficient on the day and their waste disposal deligate picked up the old boiler and waste packaging from my property the following day. No complaints.

L.

Excellent service from HPR. They were prompt and courteous. The engineer was very professional. Since ours is a very old boiler that is probably not spotted very often the engineer double checked his assessment with another engineer back at base, he was correct in his initial assessment but it was reassuring to see such thoroughness. Would definitely recommend.

D. H.

I have employed HPR Services for the past 7 years and have always had a professional and responsive service. They service two holiday cottages in the Cotswolds and work around our guests departure times and always manage to accommodate specific dates and times. Their call-out team are punctual and very polite with our guests. I have recently had a boiler replacement just before we had guests arriving and their engineer worked long hours to get it done. I would definitely recommend HPR Services.

S. L.

We needed a new boiler in our community centre, not a small job! From the initial quote right through to the signing off of the completed work, HPR were thoroughly professional, helpful and could not be faulted. I can honestly say that all the team went above and beyond in the work that they did for us. I would definitely recommend them.

M. H.

HPR disconnect a gas cooker and connected a replacement. The engineer turned up on time and was polite, knowledgeable and highly professional. He carried out the work expertly and checked everything was safe and secure before leaving. The pricing was very competitive. Highly recommended!

J. f.

Big thanks to Dan for sticking with problem solving what was wrong with my old boiler! And hanging around to help me test the theory with good humour. Also thanks for squeezing in the visit just when I needed it!

C. C.

Excellent service can’t say enough about this company .I had Dan for most of the time and is very professional, polite , laid down stair protection and floor covering .Kept things clean and tidy at all times. Communication was excellent from the office and the boss coming by to check the work. Value of money too. I will always use this company and can’t thank them enough. Also they are very diverse and not much they can’t do !

B. L.

Great service from start to finish. Communication from Barbara was excellent. Ben was highly professional, diagnose the problem quickly, and carried out fitting the replacement element and thermostat efficiently and effectively. Highly recommended firm.

L. E.

Great customer service from initial contact with Emma in the office, to communication thereafter and engineer (Brian) attending as promised for my boiler service. A great competitive price with knowledgable, competent staff. Some others would do well to follow your example. Definitely will recommend and you and will use you again. Thanks HPR....

A. I.

We spoke to a lovely lady called Jade at the office about the fact our Boiler had stopped working. Within 3 hours we had 2 members of the HPR team around our house. Within an hour the team had replaced a part and had it back up and running. Extremely well priced and very professional. They left the area clean and tidy and went on their way. I could not recommend these enough. Hopefully my boiler will last the next few years but if I get into bother again I know the first people I will call with be them. Thanks again to the HPR team - Very impressed

Y. Z.

Always on hand. Super efficient response times and clear systems of scheduling. Available on phone and email. Professional service from all their engineers (have been using them for the last 2 years). They replaced a bath floor standing tap cartridge and with a little help from us it was completed in record time. They've also done heating and hot water maintenance and boiler service, replacing rad valves all to a high standard. Courteous and calm. Very pleased.

C. A.

Dan was friendly, helpful and professional. He explained clearly what he was doing, very reassuring. Likely to ask HPR to do more jobs here. Nice to know the heating is all OK before Autumn comes - thanks!

M. W.

I used HPR for a repair to my underfloor central heating system. I chose them initially as they were the only company I could find that knew about u/f heating and were not afraid ot it! Turned out to be my lucky day - they installed a new pump cheaper than I could by the part for. They were professional, courteous, knowledgable, efficient and reliable. Proper old fashioned service! Not going anywhere but to HPR in future.

A. W.

HPR replaced our boiler on the day scheduled and within the agreed time scale keeping to their quotation price. Miles the installation engineer was very conscientious and did a really great job.

J.

I was let down last minute by British Gas on my home care plan and was offered their next appointment.....3 months later! Spoke to Jade at HPR who managed to sort me an appointment the next morning! John arrived the next day and was very polite, thorough and knowledgeable. I'm seriously impressed with HPR and will be using them in the future. 10/10 thoroughly recommend!

R. C.

Phoned up for engineer to have a look at my boiler as I have no hot water, they explained they are very busy but managed to squeeze me in for an appointment. Friendly and polite.

A. W.

We had our new oil boiler fitted by this company, and it has broken 3 times in the first 6 weeks. The first time was within 24 hours of fitting, which they told me was "normal". There's no out of hours call out, so now it's Christmas day, and we've no heating or hot water. *Update* There remains no official out of hours cover for this company, however, we were eventually able to get hold of Chris, one of their engineers, who seems very dedicated, and picks up messages out of hours. He has been extremely helpful, and arranged emergency cover for us from Boxing Day, and came out on Dec 29th to look at the boiler. Unfortunately, the boiler manufacturer also only opened up on the 29th, so the parts are now in the post. Chris has done his very best, and it looks like it's probably a manufacturing issue, but things that could have made this all a bit less stressful would have been: -having dedicated out-of-hours contacts, possibly with a partner firm, or list of trusted plumbers/engineers -better familiarity with all makes of boiler that they fit - our Warmflow boiler was recommended to us by HPR, but our engineer didn't know it as well as other brands they fit -keeping some parts in stock for all the makes of boiler they fit.

L. P.

HPR came out to my to assess my renovation project. We are extremely happy with the new heating system they installed. From start to finish 5 Star service, we liked the fact they were always so helpful throughout our project. We will use them again for future works and recommend to friends without a doubt.

S. A.

A very efficient and friendly company, they had someone out the service my boiler the day after I called them. The engineer that turned up was very knowledgeable, polite and friendly. The boiler runs better than ever now, and there were no hidden costs or sales pitches. Would highly recommend this company!

C. G.

The Engineer arrived within the time frame advised. The boiler service was carried out in a professional manner including the fitting of a new part and a filter clean. When the Engineer had finished the work area was left clean & tidy.

P. D.

The receptionist was so helpful so caring as we are in our seventies rang us back and in no time Chris was here sorting the problem out for us. Such great service actually I couldn't believe. So grateful to the team. We would thoroughly recommend HPR SERVICES

m. w.

They came to service our boiler. The time was supposed to be between 12 and 4pm. It was 4:40 when they showed up. When I said they should have been earlier the plumber said "well someone's got to be last". No apology. Then he didn't have the right spanner to disassemble a filter which is a standard fitment on Worcester boilers and expected us to have one. Not impressed.

J. M.

We had a full bathroom replacement from HPR and we are utterly delighted with the result. It was a functional but tired 15 year old bathroom and it is now truly a showroom standard space which is wonderful to spend time in; we love it! HPR from start to finish were lovely people - courteous, professional, on time every day and didn't make any mess (except where they were supposed to!). Would use them again in a heartbeat on any similar project or things in their area of expertise and would recommend to my family & friends.

s. D.

Have used HPR Services for a few years now for installations and servicing of my rental properties. I always receive a great service at a competitive price. Highly recommended.

I. S.

Fantastic service. Phoned late regarding leak in new house and they had someone out next day and sorted the issue quickly and efficiently. The engineer was amazing and really nice and clearly knew his stuff. A real find and will be using many times again.

T. M.

Had HPR move and replace my boiler to the loft space. Job was very tidy, works perfectly and the chaps which did the install were polite and professional. I could not recommend HPR anymore, faultless!

D. C.

Called HPR to book a boiler service, They arrived on time as planned. Ive used other companies in the past but i will never go anywhere else from now on. Very very happy with HPR. Thank you Jade for scheduling in the boiler service and working around my needs. Darren.

C. S.

Excellent service from Chris who kept me up to speed all the time over a very stressful job, and at a reasonable price considering how much extra work it entailed. No hesitation in recommending to fellow occupants of Merchants Quay.

C. C.

HPR have undertaken works for me and i wouldn't use any other company now i have used them. Chris has not been anything but helpful and efficient and overall HPR have been a pleasure to deal with and look forward to dealing with them in the future.

J. L.

Just had Chris from HPR come and replace a defective component in our new-build. Turned up on time, absolute gentleman, gave me a 101 on our heating system and got the job done just great. Excellent service guys thanks v much.

M. B.

I've used other companies in the past to service my boiler but nothing compares to the quality of service from HPR, Chris was outstanding. We will use this company again and recommend to others.

A. B.

Great service from HPR who have recently upgraded our oil boiler. Jade in the office was a pleasure to deal with and the team who installed our boiler were lovely bunch of lads. Thanks guys

A. D.

Very helpful and patient engineer who diagnosed and fixed my problem at an excellent price. The office staff were also sympathetic & helpful. Strongly recommended!

k. h.

A very professional service at all levels and highly recommended. The engineer, who came to us, Bryan, was first rate, very personable and had a lot of experience. Will definitely use again.

N. M.

Great company, friendly and professional, and efficient

C. B.

I tired other companies but no reply. This company helped us quickly and efficiently. Our hot water is now working well, thank you! Keep safe!!

M. V.

My boiler stopped working so I called Hpr, one of their staff surveyed the boiler and booked me in the next day. We now have a new Worcester Bosch boiler and 10 years warranty!

E. C.

I used HPR for an emergency call out on my boiler. I was very happy and pleased with how quick they came out and repaired my boiler. Great service.

V. g.

Outstanding Service My oil boiler is now running at last! It's such a shame we didn't find you before. Thank you to Paul from hpr who carried out the works.

M. F.

Boiler Service and Break Down. Good experience from start to finish. A very lovely lady called Jade organised the engineer. He explained what was going to be done. Very professional company.

D. K.

New Heating System. James came out to our property everything he said happened. We were informed of what was going to happen throughout our project. Overall experience 100% Thanks Dave

D. J. Q.

I was delighted with the efficient knowledgeable skilled job. It was a large and difficult job done to perfection. Use this firm!

J. H.

Had a new boiler fitted by Daniel first class cannot recommend this young man highly enough, Very polite, Friendly, and efficient was here from 8-2 and didn't stop, A brilliant company from the staff to the boss excellent would not go anywhere else from now on Thank you so much for all your help over past two weeks 😊

c. s.

HPR installed several commercial boilers for me after being let down by another company!! Start to the finish its been a pleasure having their engineers here. Thanks Carl

A. L.

My Wiser system now connects to the Internet. Everything is working perfectly thanks to Chris and the Drayton wiser support. They sent me a replacement hub the next day. All worthwhile for a really excellent system.

m. s.

Daniel G went all out for me.He was amazing and answered all my questions and extremely helpful, I can’t speak more highly of him. Thank you Daniel G

P. H.

We just love this company! Thanks for the ongoing support with our projects over the past 4 years. P&S hopkinson.

P. R.

A friendly and helpful team right from the start of booking my boiler service in, to the engineer arriving to carry out the works. I couldn't of asked for a better service.

P. W.

New Oil Boiler - Amazing company everyone was great. We now have a new boiler that’s very cheap to run.

C. C.

Massive thank you to chris and its nice to see an apprentice learning on the job. Will highly recommend to others.

L. J.

Thank you so much for fitting my new boiler!! Everyone from HPR were amazing 5 stars.

S. M.

I have used this company three times now and the quality and service is second to none. Great experience will use again.

J. L.

Very polite very professional very efficient would happily recommend to friends and family,

L. L.

Nice guys, great service, and friendly!

A. H.

5 Star the engineer was great!!Great company.

I. A.

HPR were very professional, turned up on the day and time they stated. Came back and completed the job to a high standard. The engineer was very conscientious and did a great job.

I. T.

A friendly and efficient company that I would recommend to family and friends.

p. h.

Friendly and professional manner and a job well done

C. P.

Top Class! Good job lads.

T. A.

Very helpful with advice I needed.

K. M.

EXCELLENT SERVICE. HIGHLY RECOMMEND.

J. R.

Really friendly engineer

G. S.

Cheap, friendly and efficient!

A. T. y.

Interesting

C. C.

V. M.

D. F.

I have used HPR for a while now, for a boiler service and repairs and more recently for a replacement boiler. HPR have been very professional, always punctual and polite. Can only recommend!

L. C.

m. B.

A. O.

J. &. J. J.

A very friendly and professional company. Our engineer had researched our project before his visit which is rare, arrived on time and knew exactly what he was doing. We would recomend these people without hesitation,

B. C.

I was recommended to HPR by my partner after another firm had failed to resolve my boiler problem which had left me with no heating or hot water just before Christmas. HPR attended within 24 hours of me contacting them between Christmas and New Year. The engineer arrived on time and after phoning first to say he was on his way. Friendly and professional, he quickly diagnosed the likely problem and I am delighted to say the boiler is now working effectively again. The cost was extremely fair and reasonable and I will not hesitate to use the firm in future especially as the admon staff are also vrery helpful.

R. S.

We have used HPR for the last 3 years since we moved to Gloucestershire and a property with an older gas heating sytem. We have always found the whole team, including the office staff, to be very friendly and professional with engineers turning up on time to any job, big or small, and going the extra mile to source spares when we 've had a problem. They always quote a price for additional work once they have diagnosed what is wrong, so there are no unexpected surprises when the work is completed ! We will definitely be asking them to quote for our new ( possibly electric) boiler when the time comes.

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