Reviews of Brightside Insurance. (Insurance Broker) in Bristol (Gloucestershire).

Brightside Insurance

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136 Comments

Insurance broker

Insurance broker

Brightside Park, Severn Bridge, Aust, Bristol BS35 4BL, United Kingdom

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Information of Brightside Insurance, Insurance broker in Bristol (Gloucestershire)

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Reviews of Brightside Insurance

M. A.

I had fully comprehensive insurance where I was able to drive other vehicles as soon as my renewal came I was no longer able to drive other vehicles I didn't know the changes were made until I received my documents

J. G.

Got a reasonably priced quote I may take up the offer when I'm ready to proceed.

O. L.

Brightside have given me a great price but also a great insurance product. It gives me the tailored car insurance I was after and saved me £200 over the year so it ticks all the right boxes. The car cover is comprehensive and the policy wording is easy to understand. I had to make an amendment after I had bought the policy and the customer service team were polite, helpful and professional. 5 stars from me!

J. V.

I called Brightside insurance for a quote I saw online and the service I received was incredible. I was spoken to with respect and listened to. Everything was explained to me clearly and I was very happy at the end of the call. I indeed did recommend my friends and family to them and some of my friends also took out a policy with them. Great customer service, great price, many options of paying and most of all great attitude towards their customers.

T. M.

From start to finish of taking out my insurance policy I’ve had a great experience. Brightside kept me informed about what information they required from me and had an easy platform to upload my documents. They kept me up to date via text alerts which I liked. I hope the service continues and I would recommend to anyone!

s. T.

I chose to renew my policy with Bright side when it up for renewal as I found them good quality. I normally do switch companies as in the past I have found it pays to do so , but after searching severally others this time I found it was cheaper for me to stay with Brightside, Thankfully I have never had to make a claim, but have rang them to alter my policy. They are very helpful, and you are not kept waiting to get through to them. They are very helpful, good value for money

s. N.

Brightside were the cheapest that I managed to get on a compare website. All the staff I spoke to were friendly and helpful. The reason I haven't given 5 stars is because I encountered some issues with them whilst setting up. After signing the contract and agreeing prices, they decided to bump up my policy, luckily enough I noticed in an email they sent and phoned up, apparently any form of charges up to £100 can be added onto your account without notifying you first. Because they use a finance company to sort the payments their interest is also put ontop of that for changing the policy plus the admin fee to do so even if it isn't a change from yourself.

M. D.

I was up against a deadline and needed car insurance fast. I called several companies after researching them via the price comparison websites. I had conversations with about half a dozen companies and it's amazing what that process can reveal about how different businesses operate. A tiny difference in the level of customer service can make a big difference when your calling and speaking to many in a short period of time. The worst thing they can do is put you on hold!! it doesn't take long for me to ditch them if they can't get the customer service right. Brightside Insurance came top of the search results and the customer service was great and the attention to details was spot on. I was really pleased with the way they handled my business. I would highly recommend them. 5 Stars all day long.

J. W.

Had an issue with my no claims bonus due to some unfortunate circumstances. Lewis who cordinated my cancellation and sent me through to the sales team for a new insurance quote was absolutely fantastic! He was a champion from start to finish, instantly reduced my anxiety and stress relating to the issues and didn't leave me in massive debt! The sales team were terrific aswel even if we didn't reach a productive end with a new quote policy. All round gold star for everyone, absolute hero's in the end!

m. g.

It was very easy and clear to add what I wanted to my new car insurance policy and setting it all up was well communicated. Created my account with no problems and all documents were ready to view straightaway. Reason for dropping a star was the process of uploading required docs (no claims bonus proof & check my licence code) it was a nightmare and took two hours.... in the end I just emailed them, which they were happy with.

A. C.

I have had my car insured and now resentful both my cars with bright side for a couple of years. I must say I have had no problems, they are very efficient and obliging when making a call. My insurance rolls on from year to year, obviously they contact me to see if I wish to continue with them. I, myself I’m very happy and will be staying put for quite a while. Thanks all at bright side.

S. J.

Quoted me a decent price last year and renewal this year was within a pound of last year. Changing my bike to a newer model, phoned them up with 11 months left on policy with credit card in hand. Spoke to a very helpful bloke who sorted out the change and then informed me that there was no charge. I'm happy. :)

r. p.

Fantastic place quoted me a fair price for my insurance for the car. Then when submitted 2 years ncd. Got an extra £100 knocked off my premium. Really chuffed with the service I've recieved so far. Would definitely recommend to good safe drivers.

m. s.

Just renewed my car insurance,without any trouble, after going online to see if I could better the quote - I couldn't, by a large margin. Only waited a couple of minutes to get through on the phone and, thereafter, all went like clockwork. I have another car with Brightside and when that policy comes up for renewal in a couple of weeks I shall stick with them. Have read a lot of very negative postings but they do not reflect, in any way, my experiences with Brightside.

S. G.

Very pleased with Brightside Insurance so far. I did not have to make a claim, but I am certainly satisfied so far from their communications, their online system capabilities and interaction that keeps things simple and easy. It is the first time in a long time that I am renewing with the same company offering a even better deal from the year before. Thanks Brightside!

D. M.

I've been with Brightside for a few years now as their renewal quotes have been very competitive against search engine quotes. This year, the only quote that beat their renewal offer was by them if I were a new customer. After speaking to one of their reps, I was offered a reduction that matched it! The rep was polite and professional, and I was impressed with the service. Good stuff!

P. P.

Minor teething problems dealt with efficiently after a phone call, yes I had to wait on hold, but was answered in about 20 mins, and they were very professional and helpful. The automated email system threatened to cancel my insurance after this, but Brightside apologetically answered my concerned email and have been true to their word. All in all, good value for money insurance.

T. A.

It’s a great insurance company, I’m with them since 2019 and I’m very happy with their service

H. R.

I came across Brightside insurance through Go Compare, which I have used in recent times and found to be very useful. Loyalty to companies does not work for me, because I have noticed that if I remain with one company the price invariably goes up year on year, in spite of my car getting older each year. I chose Brightside this time because the price was right, in keeping with my budget and the age of my car and the fact that I have not made any claims for years. I think that consideration should be given to drivers who have had no claims over a long period of time. I have not been aware of this company in the past, so I have yet to see outcomes. I will be happy to make comment in the future.

L. E.

I have been driving for 10 years and my insurance has been steadily reducing year-on-year through no claims discounts, but this year the savings that Brightside gave me were far greater than my current insurer or any other on price comparison websites. Great value for money!

D. B.

very good service .would have been 5*but you sent two quotes for different amounts but same cover within a few days of each other £721/£755 which got me a bit confused.hope i am covered by the cheaper quote. as usual premium has increased against no claims made .If i had my life again , I would defo get into the Insurance business. having never claimed i am taking it on trust that you will look after me if i have a accident.Regards.

B. D.

Brightside came out on top when doing a price comparison. The purchase was simply and straight forward and I've been able to upload the required documents without fuss. No issues at the moment. I would recommend giving them a look.

D. S.

Great service from the guy who I arranged the insurance with. Insurance provided at a good price. However, they lose a star for trying to bribe me with the chance to win a £75 Amazon voucher, in return for a review. Otherwise, it would have been 5 stars.

N. B.

Very thorough and they took the time to ensure that my policy was accurate. Excellent customer service and the gents I spoke to (I had to have 2 calls due to gathering additional information, and both calls I was contacted at the agreed time) really knew their business. As an example they discussed the option to have excess cover which no broker or insurer has ever mentioned to me before, and after discussing in some detail it really became a no brainier. Seriously wish i had known about this option last year on my older policy with another insurance company as I had to make a claim when some loser hit my car whist I was away on business and did not leave their details seeing me £350 out of pocket and my renewal quote go sky high. Now with the excess policy in place I have the peace of mind that if something like this happens again I can claim back my mandatory and voluntary excess in full up to £1000 (basically twice in the 1 policy year as my excess this year s £475) They are a broker, so they have their limitations, but I am pleased i made the decision to contact them, and I will seriously consider contacting them again when my home insurance is due. ...I do not work for or have any affiliations with this company, this is an open and honest review and I hope it helps.

A. K.

Well looking at the other bad reviews on here I can’t relate at all....although most of the 1 star ratings begin with the customer not doing the right thing. Anyway, just taken a policy out with them, was very easy to upload docs (NCB/DL Check Code) and their communication was clear with frequent reminders. Have only given 4 stars as I haven’t had to contact them with regards to a claim etc. As it stands I would definitely recommend.

M. O.

Very easy and fast to arrange. They quoted and completed the purchase of my insurance within minutes when other insurance companies were taking almost 3 hours to provide a quote after having held a multi car policy with my now ex husband and now needing to arrange my own individual cover.

S. C.

For my quarter century on the road I have been wishing and wondering why insurers don't give a reasonably close renewal quote to keep your custom. Finally, after all these years, Brightside gave such a quote, saved me the bother of switching, having to call in and cancel et c. So I am more than happy to stay with them. Well done people, common sense prevails.

I. D.

Excellent service and best quote by miles. I actually made a mistake in the initial form so had to call customer service. The agent was friendly, helpful and understanding. He resolved the issue and also ensured that the quote remained the same despite the error being mine. Very happy

s. j.

An excellent service given by Brightside. The website is amazingly simple to use compared to other insurance groups. My insurance was set up within ten minutes and then followed up with a phone call to welcome me to Brightside. No pressure is put on you to take out other products.

G. W.

I've taken up Brightside's invitation to comment on them, but not sure they'll relish reading this. I got a quote through Confused.com but for reasons unknown, I was unable to purchase the policy online. So I rang Brightside the next day (tick in the box here for actually being able to speak with someone unlike some other insurers, e.g. QuoteMeHappy); the lady I spoke with suggested it was because the date of a claim in October 2015 was not the spot-on date - I've always guessed at the 15th of the month whereas in fact she told me it had been the 29th [which begs the question: if insurers have immediate access to an applicant's previous claims history, then why is it asked for during the application - I'm sure I can't be the first person who cannot recall the exact date of an old claim - I thought I'd always done well to remember the month and year]. The lady did a re-quote using the correct date and it came out about £6 higher. I queried this and she said it was because of the different date of the old claim. Although intrigued by this, I still went ahead over the phone and purchased the policy. However - when I reviewed my policy documents in the portal, the Insurance Proposal only asks about claims within the last 3 years, so why was there such a fuss about a claim from 4 and a half years ago? I emailed Brightside immediately (28th Apr) querying the principle of this (the additional premium was only £6), but having not had a reply by 7th May, I emailed again. To date (24th May) I've still not had a reply. Maybe their customer service does not stand out from the crowd after all.

P. P.

Giving 4 stars for the actual insurance purposes as its the best price out there for the cover i need. However the phone service is poor and needs looking at, would prefer it to be a 24 hour service 7 days a week. If something were to happen over a weekend period or you need help and info you have to wait untill Monday morning then hopefully manage to get hold of them straight away or your kept on hold waiting for a considerably long time.

A. C.

I took out cover for a car that I was intending to tidy up and use myself for a short while and then sell on. After 5 or 6 months I sold the car but did not cancel the insurance as I was considering buying another and would transfer the new vehicle to this policy. For several months I let it run without a car, mainly to obtain a further years NCD. I eventually bought another vehicle a 2010 Suzuki Jimny, and went online to change my vehicle. I was unable to do this online and had to ring Bright side who said the broker I was with would not insure this car, but they could find another that would, but I would have to start a fresh policy which I didn't want to do. I told them to forget it and just let the policy run til it expired and send me proof of my NCD. I was told I couldn't do this and had to cancel the policy which had approx two months left to run.They then told me I needed to pay £52 to cancel it. I refused to pay this and have eventually been given a £7 refund, and NCD back to where I started. Very poor service

R. I.

Brightside Insurance acted in a professional level which encourage me took my car insurance with them. Terms & Conditions were well understood which means you can't go wrong when choosing your car insurance policy. Within 30 minutes I bought my car insurance policy from them. What a brilliant service l received

D. W.

Arranging my car insurance was very straight forward with Brightside and I was particularly pleased with the cost. It's not a company that I have had any previous experience but I'm to have contacted them. Of course, the full value of an insurance company emerges when a claim is made. I can't comment on that and hope I never have to.

S. P.

I only chose brightside because my original insurance company refused to continue my insurance as I had points on my license. However I have had to phone three times for help as I'm not Very good with filling forms in online. At all times the people on the phone were pleasant and helpful even though things must have been difficult for them during lockdown. Because of this I will be staying with brightside

r.

This company was verbally recommended through a contact who used this company themselves. To date Brightside has given good value and covered what we needed for the Car Insurance. I am more than happy and judging from personal experience would recommend it to others.

M.

I had a quote online of £140 for empty property insurance and went through the process to pay. However you can't do it online and have to call. Lo and behold the £140 is only an estimate as "we have to ask more questions to confirm a quote". They didn't ask any more questions than were online and now the quote is £195! They were still cheaper than others so went with them. Whilst on the call I enquired about cancellation and refunds and was advised they did but kept £50 which was their commission, fair enough. I was then advised to listen to a recording after the call which stated on top of the £50, there was a £75 admin charge, I assume to press a button on a computer, and some additional charges. Would i recommend them? After reading other reviews, probably not.

B. W.

Dear Sir Thank you for your email. Would you please remove my name from your mailing list. The reason I moved from my previous insurer was purely because I was receiving continual adverts and promotions from them - I had told them not to harassment but they took no notice. If you want to retain my custom next year when I come to renew then please do not send me any adverts or promotions - I only want the insurance nothing else thank you. Thanking you in anticipation and regards Bill Walmsley

J. W.

Brightside was so easy to set up, no hidden fee's and payment is taken on the day that you choose. Would recommend them to anyone looking for a new, reliable insurance company.

s. g.

Unfortunately I had to get car insurance cover during the Covid lockdown. This caused problems as offices were closed and staff were working from home - for which I can't really blame Brightside for. Communication was the main problem. I got the cover eventually after calling them several times as I hadn't received my documents. Now all fine and am quite happy overall.

W. C. C.

Insurance was renewed with out hassle but there were issues with the direct debit being taken from the wrong account although this was mainly the fault of Close Bros Finance but still involved calls to Brightside, Close Bros & my bank. Was resolved quickly after that however.

N. K.

Really quick, easy process to renew car insurance. Had to upload proof of no claims but that was a walk in the park too. To top it all, exceptional value. Doesn’t get any better.

S. B.

So easy n understanding sorted my van insurance out quickly very competitive prices also

G. R.

Massively improved and continuing to improve all the time. Friendly and helpful service on the phone and queues are getting shorter. Very efficient when claiming. Glad I stayed put and gave them a chance.

S. K.

I'm very impressed with Brightside car insurance. They give great value for money. The cost was half what I'd been paying previously to another company. All the documents arrived by emails very quickly.

r. r.

This quote not only undercut the renewal, but was less than last year. The true value of insurance is only revealed when you have an accident. I am pleased to say I haven’t had one so it has to be 4 stars. Regards, Ray Rowe.

S. R.

Car premium offered was competitive (always shop around and never renew with same insurer). Buying process was straightforward. Documents can be uploaded easily on the website under your account.

A.

so easy to renew with brightside as they didnt need to ask alot of questions they knew the answer to already, so it was quick and efficient. they offered me the best deal i could find and even made it cheaper when i asked about some changes to policy. some of the nicest phone staff i have ever talked to, they were very personal and not just rhyming off scripted sheets and bent over backwards to answer any questions i had . i would recommend them to anyone

G. W.

I was with ebike insurance for 5 years my renewal this year came through but I was away nursing my sick mother. On arriving back home I found my renewal form contacted ebike who said as my renewal had expired I would have to take out a new policy with Brightside insurance. I phoned the name provided and once connected their representative was very helpful explained everything and quickly gave me a quote and in no time I was insured. The whole experience was done in a professional manner and would not hesitate to recommend brightside to my fellow biker friends. Gary Webb

t. p.

Do not use this company! The reference number they use on their posted renewals is not accepted by their website - wrong No of digets. They rarely answer their phone. The automatic renewal letter they send out states that the payment will be taken from my card on xxx date - yet that card expired 4 months previously!! Yet another half hr on the phone trying to sort it out. Hopeless!

v. t.

Excellent service very easy to set up. Done it all online no fuss no phone calls or anything. Didn’t ask for lots of documents to be sent and then spoke to someone once it was all set up about proof of no claims and they were very polite and helpful. Hoping to stay with company in future years too

S. B.

I was very impressed with the easy set up of taking out vehicle insurance with Bright side. The price quoted was very competitive and the communication from them was also satisfactory. Overall performance so far 10 out.of 10.

s. s.

An enjoyable experience which normally I wouldn't entertain. Simple, clear and concise information with easy to follow prompts, the range of products are all you need and the journey through fact finding to completion was smooth. Glad I took the time and chose Brightside Insurance

S. C.

This is the 2nd year running that I've chosen Brightside for my car insurance. This is because their quote was more than competitive and they are a really easy company to deal with. I would thoroughly recommend them to anyone.

R. C.

I have this year renewed with Brightside. As with other budget insurances there are charge to make any changes and I haven't had to use the insurance yet but on the whole I have found it easy to purchase, administer and good value insurance.

v. k.

Brightside Insurance offered me a fair cover for my car and the registering process was seamless. I feel very grateful to Brightside for the agreement we have made and the straightforward manner in which the details were dealt with. Thank you.

S. G.

We need insurance to satisfy the law regardless of circumstances. Brightside tick all the boxes and make it affordable as things should be. Simple to set up no sales calls and everything online where you won't loose, destroy or the dog eats it. What more really can you ask for. Recommended

J. B.

Absolutely fantastic insurance company, I had a lot of problems with my previous one. Brightside offer so much more, there customer service is wonderful everyone is so accommodating and goes above and beyond to help you with the queries you have, I just set up a new policy with them and would 100% recommend to a friend! 🌟🌟🌟🌟🌟

J. T.

Was really easy and straight forward to set up me car insurance for cover I am more than happy with. Plus the first payment was not the usual double or triple amount that you need to pay to other insurance companies. Making it very comparatively priced. Cheers John

S. B.

Had to make a claim this morning as a hgv smashed into my wife's car. After an hour phone call to brightside everything is been dealt with and a courtesy car on it's way for my wife. Great service thank you for been so efficient

R. F.

My experience was very very good and easy, and everything was very quick and easy and got a good cover for everything that I’ve needed and a bit extra to make me feel more at ease and this insurer put you in full control of your account and they also made it easy for you to manage your account and make changes as and when it suits you, so overall very satisfied with my purchase . Will recommended this company to friends and anyone who needs good cover

D. S.

Relatively cheap insurer, BUT... I gave them a wrong CAR PURCHASE DATE by a year (not age of the car to be clear!!) and it has resulted with over £120 premiums increase per year which is ridiculous as it has nothing to do with the age or use of the vehicle.

J. K.

I've been using this insurance agent for 2 years. I have never had a problem contacting the company and staff have always been friendly and helpful. Very competitive prices. Would definitely recommend.

A. S.

Love Brightside - always receive a professional and friendly service. This is my 3rd time of insuring with Bright side - I like the way they try to help you and don't make things harder than they need to be, which is the polar opposite of the service I received with my previous Insurer. Brightside get my vote every time 😊

A. H.

I am very impressed with Brightside Insurance, with a speedy response time. Easy navigable menus. Competitive prices, but what most impressed me was the warm welcome from Holly, taking the stress out of the process.

M. O.

I have just renewed my car insurance with Brightside. This policy meets all my needs for comprehensive car insurance at a better price than any competitors were able to offer.

O. S.

Good service, mostly done online via your account. Good price almost £200 cheaper comparing to renewal quote. Recommend.

J.

Today after 3 fone calls your worker James Franklin was the most helpful and nicest professional customer service agent he delbt with change of insurance which was causing lots of upset for my elderly uncle High praise to this gentleman and outstanding service

P. H.

Brightside were really easy to deal with and really quick in getting me set up with my new insurance policy. Would definitely recommend Brightside to anyone who is looking for a good quote on their car insurance.

H. A.

I requested a policy cancellation and the staff woman I've talked with in phone was kind to serve me and had Money back in 2 working days. I'm happy with the service and thank you very much.

S. K.

After being with my other van insurance’ for over 10 years with no claims, this year it went up £150 and in 2016 it went up £50. How can they justify these prices. So I went to briteside van insurance and they came out a whopping £280 cheaper and I got free cinema tickets for a year. Brilliant So get on to briteside for you insurance

p. l.

Really good price for my car insurance. Staff at Brightside were very pleasant and informative. Saved a substantial amount from last year's quote. Thank you.

L. M.

Brightside claim that everything can be done online. I’ve been asked to enter my registration 5 times, prior to paying for the quote, forcing me to go through the entire quote each time..I’m losing confidence, waiting for call back!

D. J.

Good responsive, very friendly and professional service, I took out a policy and had to ring about changing something on my policy, the phone call was answered quickly and professionally, whilst they were answering from their homes and everyone was on lockdown, and before the call was ended the policy had been changed. GREAT SERVICE.

D. H.

I changed to Brightside because their pricing seamed fair, the transition has been seamless. they have a good, easy to use online portal. So far so good.

K. D.

A very understanding and professional company with an approach to provide the quick good quality service to me. I have already come back for 3rd year of Insurance and would certainly like to come back in future too. Thanks

S. U.

When I renewed I noticed there was some details that were wrong which I wouldn't of declared, like married or single I was married all the time I had my policy but it said single so was a bit confused about that However we sorted it in no time at all when I did renew there was a problem and they couldn't give me the renew price for some reason or other they said it was to do with their end so to get round this they gave me a whole new policy but with the renew price they promised in the 1st place so was really pleased with that in the end, so will probably renew again in a year's time...

K. J.

Very competitive and easy to deal with. Small gripes: admin charge to change details on previous policy and need for new online account for a new policy, so new login etc.

A. B.

Surprising competitive. Had to speak to their call centre twice early on and it was easy with clear instructions to make the transition easy from my former provider to brightside. Very please i picked these this year.

r. t.

Really easy application good communication throughout my application, can't fault the team on the phone neither my partner was having issues and they sorted it within minutes of the call 😌

J. S.

Amazing service and not all the expensive when considering I have a driving conviction. Which on most insures would out the price through the roof. These are amazing and probably the best value for money. Would really recommen

a. a.

Great insurance at a reasonable price thanks! Could do with increasing you customer service as they are not able to answer all the calls & are too busy to ring back when they say they will. I suggest you staff up a bit!

M. B.

Work for the company and spent a day at the office. Stunning location with a great view Dog walkers will love it

J. G.

Good price but confused about proof ncb. Sent it but was told by an operator it wasn't acceptable so we got a different document but then got an email to say insurance was valid. Still sent the 2nd one and rung up to be told the first one was OK.

L. B.

Excellent customer care, informative and have all the answers to the questions I asked. Competitive prices for cover too. Renewed for a second year with Brightside for these reasons

A. G.

Renewed with them this year, after getting quote from the usual comparison sites. I rang and spoke with them and they were able to beat the best price I was quoted. Happy Days :)

S. A.

After suffering lack of transparency,almost impossible ability to make human contact with previous larger insurabce companies Brightside has shown smaller is better in all areas,i would reccomend to anyone,i simply cannot praise them enougy!

P. B.

pleased I chose brightside insurance to insure my car. appears to be good value for money and the follow up call told me what I needed to know and l am pleased to say that the customer services where not pushy when they asked me about breakdown cover etc. thank you brightside.

D. B.

I have been with you guys for a few years now and I have no reason to leave. Your simple online services always keep me up to date and your price is always better than the other qoutes I get. Thank you brightside family. Keep up the great work. Dave

m. G.

Brightside gave me the cheapest quote using online comparison websites with free extras.The whole process was easy and quick and completed in a few minutes online,A few days after I had taken car insurance with Brightside I had to call them and change a couple of details on my policy the customer service agent I spoke to was very helpful,pleasant and courteous,I would recommend them to friends and family.

K. D.

I was referred to Brightside by RIAZ who were unable to quote me for my car insurance. Brightside quoted me for a new policy with the Company I had been insured with for the previous 12 months And saved me £300 compared with the renewal quote from my previous Broker.

P. H.

After I made an initial mistake on my application Bright side were very helpful in correcting and insuring my car with speed and efficiency. Thoroughly recommend

k. g.

Very quick response and time to time reminder on documents needed or renewal....I will recommend Brightside to everyone....got protected NCD insurance with £20/month less cost...and service is great, too.

s. D.

Very easy to get insured, no hassle, straight forward . Found the cover I needed at the right price, I would recommend Brightside to anyone who is looking for great value car insurance, without the hassle.

B. W.

I have used many insurance companies to insure my scooters over the years. And find brightside to be the best insurance company i have used ever And thourly recommend people to use them to insure their scooter without a doubt.

D. B.

Been with Bright side Insurance for the 3 years and never had a issue with them, their customer service was excellent when I phoned about renewing my car insurance.

A. R.

Had an accident car wrote off all great, Bought new car had to pay £70 to swap my policy with only 2 months of it left Then to put my private plate back on charged another £30 So another £100 clawed back

J. R.

A few months after joining Brightside I had a car accident, the customer service team were fantastic keeping me well informed of all progress. I highly recommend them.

J. P.

Before using bright side I checked reviews most were not good but I continued anyway over the years I have had my insurance I've found them very polite and helpful thank you brightside

H. L.

Very easy to open a account and very good rates of insurance! Had no problems with agreeing my insurance and when I rang them answered without a struggle perfect!

L. B.

(B) est company out there... (R) eally great customer service... (I) s the only company I will use... (G) reat price... (H) assle free to organise... (T) here to answer any question... (S) tress free payment options... (I) ndeed I will tell others about this great company... (D) efinately the best insurers out there... (E) veryone who knows me now knows to use BRIGHTSIDE for their needs.👌🏼

I. C.

Best insurance I ever buy and now every year I don't have to keep changing my insurance.the reason is because it goes down and not up.there loyalty to their customers is great and every time I renew my insurance the price goes down.why if your getting that type of customer care would you go anywhere else.

d. m.

Brightside car insurance had the best quotes than any other insurance company, no fuss quick and easy account set up with competitive pricing on road side assistance and courtesy car add-ons

I. J.

Been with them for over a year now and changed cars 3 times always helpful and good price for a foreign licence

D. J.

Competitively priced, plus Tracey was very patient and helpful whilst trying to sort out a ridiculous situation where Privilege had logged a no-fault claim on the database for something that never even happened and then claimed they couldn't remove it.......which they eventually did.

s. w.

Was given a fair price and the portal system works well easy to use and check your documentation, a breath of fresh air compared to my last insurers

G. K.

Joined Brightside insurance a few months ago when I needed car insurance, they were the best value for money by a long shot, especially for young drivers!

m. d.

Very quick and easy to insure my car with Brightside..no hassle .no problems..very pleased with the price as my previous company decided to bump up the price by nearly double...very happy.

P. B.

Was amazed at how much I saved . Almost 50 percent from my previous insurer sure thing on a much better policy - ie fully comp rather than 3pft . And everything went smooth and was easy . Highly recommended

A. R.

Really easy to set up, no hassle unlike other insurers. Would be happy to go with them again if they are cheaper on renewal.

T. P.

Extremely friendly and helpful, offering products without pressure! Online facilities are easy to use with very reasonable prices in today’s market! Highly recommend this company!

J. G.

Best price I found to insure my car! Easy to upload my documents and the customer service section answered extremely quick and helped so much!

L. C.

Even in these trying times the professionalism was first class. Any questions I had were quickly and thoroughly answered. Nothing was too much trouble for the agent.

g. T.

Just not long insured with brightside and so far think they are really good and provide just as promised. Great support and really seem to appreciate u as a customer. For this I rate them as shown.

p. m.

Very good should one have a query, quickly to reply to any questions. No fuss if an alternative method of sending documents required. Recommendation definitely

C. F.

Brightside are always available to answer your call I have never had trouble getting through.also they are very understanding if your payment is going to be a few days late .I have always found the staff very helpfull

S.

I got pretty nice insurance from them. When no other company gives a dime about you they are the guys to call.

P. H.

Bright side give a service second to none my insurance was sorted very easily and to my satisfaction and my renewal quote was great and I renewed straight away as the price was excellent and might my needs I would recommend bright side everytime

c. t.

An excellent insurance company had no problems with them and happy to get another cover quote once this one expires many thanks for a great service

a. b.

Everything that i required was included in the policy price which was by far the cheapest on the comparison sites set up was quick and easy and i encounted no problems and all documentation was easy to print off

g. d.

Very good to deal with, everything was done online. Very happy and glad I got my insurance from Brightside. Will be recommending.

S. 7. S. N.

First class service and excellent cover at a really good price for fully comprehensive insurance even called me after purchasing my insurance to see if I was happy with the cover I had got really good and helpful costumer service highly recommend brightside car insurance.

A. P.

I have found Brightside to offer the most competitive of prices and cover. The website is extremely easy to navigate and their customer service is of a very high quality

A. G.

Hi i am andrew had a very good experience with brightside had cheap insurance had no bother with my application on line easy to do and everythink was exsplained in all emails that was sent all was very good i would recommend to anyone .

M. F.

Although they provided a good quote they have no staff to take calls couldnt get to speak to anyone to modify policy had to go elsewhere after waiting several weeks to speak to staff.

D. B.

not happy my renewal price was over a hundred pounds more expensive than the quote I go online and I work till 6 so didn't have time to call

D. C.

Hi there , Asked for Motorcycle Insurance, spoke to a very nice lady , ran through all my requirements Was all sorted within the hour .... got more information than I ever did elsewhere Regards Dean

T. S.

Earlier this year I was involved in a accident, a car & caravan hit me. Your actions were 1st class. I have renewed my insurance through y

J. E.

Only just purchased my policy, very competitive on price, hopefully will never have to use their services as 20+ year NCB.

D. *.

Very happy with this insurance company, got my quote cheaper this year without having to do anything. Not many companies do this, very recommended.

L. L.

Excellent customer service very helpful and friendly. Best price for insurance saved me bout £250 on last insurers quote, would highly recommended

A. B.

Brilliant from start to finish, the quote was very comparable to others but the customer service swayed me to take insurance with Brightside, 100% confidence ~ many thanks

M. H.

Excellent service very nice well spoken frendly staff been with them for a few years now and don't see myself changing had to have a replacement windscreen one year totally hassle free

M. T.

Very helpful customer service department, managed to sort out my insurance query

R. R. M.

Very easy to get insurance quotes, automatic renewal, and very helpful and pleasant when I had to ring about an accident I'd had, as well as keeping me updated afterwards.

J. D.

I had a problem downloading my documents, phoned up and they were resent right away. Very good customer service.

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