Reviews of H. Samuel. (Jewelry) in Birmingham (West Midlands).

H. Samuel

151 Reviews

5 Comments

Jewelry

Jewelry store

SU328 Bullring & Grand Central, Smallbrook Queensway, Birmingham B5 4BA, United Kingdom

Description

Information of H. Samuel, Jewelry in Birmingham (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of H. Samuel

Popular times

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Reviews of H. Samuel

B. A.

It was a nice and quiet store, albeit a bit hard to locate. The sales staff that attended to us was very nice and showed us a wide range to pick from. The jewelries there!!!!! Omg, they just want to make you keep swiping your card. Their collection is super nice and quite affordable too and a plus, they have insurance too! Great place, will most likely shop for my jewellery in their stores from now on

C.

The service here seems to go one of two ways. Its either really good or absolutely terrible. The fist time i went in i was served by a gentleman called i think Phil he was amazing and when i said i wasn't sure what i wanted he started to make suggestions based on what i was asking to look at which was great as i didnt have a clue. He had good ideas and was really friendly and super helpful. He said it might be an idea to go grab a drink have a think and come back as i was torn between 2 rings. I came back and he was busy unfortunately, the bloke that served me next his customer service was much to be desired as was his ring polishing skills. The display ring fit so was obviously super excited he "polished" it out back and i popped that right on my hand. Once we left i was obvs admiring my new engagement ring to then notice flaws on it. I took it off there was glue left from the label despite the bloke saying he polished it, it was tarnished and some of the rose gold was worn, missing what ever you want to call it. So we went back again and the woman that served me wasn't impressed had her magnifying thing out and kept look at me like i was lying and it wasn't glaringly obvious what was wrong she didn't seem like she wanted to help, snapped at another customer while helping me and said it had to be sent off rather than ordering me a new one even though i had it for under an hour. It went for repair and came back with new damage! So i went back again and the lady that help me this time was lovely, so helpful really understanding and ordered me a new ring straight away and offered me the after care that wasn't offered to me previously. So overall good luck as its very hit and miss as to what service you will get.

f. r.

Bought a watch from here yesterday and I am really happy with it, great customer service highly recommend.

I. H.

Was very sceptical about customer service due to reviews but Phillip made me and my children feel welcomed and exchanged faulty watch. Thank you so much Phillip for making it an easy process. Well satisfied and will return in future for sure. That's how customer service should be like. He's an asset to H Samuel!!

J.

Great service. The Manager Lisa was especially helpful. She seems like a wonderful person.

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