Reviews of Charles Fox Ltd – Official Rolex Retailer. (Jewelry) in Bournemouth (Dorset).

Charles Fox Ltd – Official Rolex Retailer

100 Reviews

78 Comments

Jewelry

Jeweler

21-22 The Arcade, Bournemouth BH1 2AH, United Kingdom

Description

Information of Charles Fox Ltd – Official Rolex Retailer, Jewelry in Bournemouth (Dorset)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Charles Fox Ltd – Official Rolex Retailer

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Reviews of Charles Fox Ltd – Official Rolex Retailer

P.

Very happy with my experience here a few days ago, Fantastic level of support from the sales team and a comfortable and welcoming environment from the minute I walked in and came out. As a new customer I was treated with respect, patience and throughout my experience from registration of interest until collection. Very big thanks to the entire team especially Rose and Simon who assisted with my purchase. Definitely looking forward to many more purchases across the following years.

J. H.

Having first met Simon in the early parts of 2021 i have been delighted from start to finish with the service i have received from Charles Fox. i have since purchased two items from Simon that i am really pleased with. if you want to shop in a jewellers that stick to there promise speak with Simon! i look forward to purchasing more items from Charles Fox in the future! 5 star service - highly recommend!

S. S.

These guys provide amazing service (talking as a first time customer). I have always loved watches but don't really have a lot of knowledge. They were full of welcome advice, weren't pushy, and were also down to earth. The opposite of what you might assume from the pristine storefront. They are real people with a genuine desire to advise and help irrespective of your experience. I would highly recommend them.

D. H.

I have always received excellent service from the team at Charles Fox. Being a Rolex AD appears to be quite a challenge but Simon, Hannah and Rose do their best to keep everyone happy.

C. A.

What a fantastic shop this is. The staff are all so lovely and friendly. Every time I have been in they can't do enough for you. Very good service. I actually feel guilty for not buying something the last 2 times I have been in they've been so kind. Will make sure the next nice watch comes from here!!

L. M.

Purchased a watch from Simon and the team yesterday and was really impressed with the friendly and helpful service I received right from my initial enquiries to collection of the watch . Very informative staff and had links removed to make the watch fit perfectly on my wrist. A dream come true!

R. M.

It’s been a fantastic experience from start to finish- genuinely absolutely delighted. Highly recommend

R. B.

Just wanted to say a huge "thank you" to Simon and his team at Charles Fox for my new watch. I dealt with several members of staff in recent months and all have been super helpful - even when they are in the difficult position of not having stock to sell in some circumstances (Rolex)!! Which must be equally frustrating for you I am sure. Anyway, just wanted to say thanks for keeping me on 'the list' and it was worth the wait - couldn't be happier with my new Rolex.

E. C.

I purchased a watch from Charles Fox recently and their communication, service was second to none. Simon and Johnathan looked after me very well, in a COVID secure manner. This is the second purchase I have made with them now and I wouldn't hesitate to recommend them to any of my friends or family. By far and away the best jewellers/watch shop around! I am looking forward to my next purchase.

P. S.

I can only write positive things about Charles Fox. I am a local and loyal customer and have been fortunate enough to purchase a number of Rolex's from them over the years and cannot recommend them enough. I have read a couple of negative comments on the reviews regarding not being able to get allocations of Rolex's but in all honesty Simon and his team only have a limited number of watches allocated to them and this waiting list applies to all. The best things come to those who wait... I would recommend them to anyone for lovely jewellery and time pieces supplied from a friendly and welcoming team.

P. C.

As an update, I just thought I would comment on some further excellent service from Charles Fox Jewellers. I telephoned to order another Rolex watch (Datejust) and spoke to Hannah. She was extremely helpful and courteous. Indeed, my timepiece arrived within the week. That's what I call service! I visited today to purchase the rather splendid Rolex and was served by Jonathan. He was extremely helpful and professional and did his utmost to make the experience special. The surroundings are elegant and contemporary with a wonderful, old fashioned ambience which all adds to the experience. Hannah went out of her way to say hello to me and I certainly felt a valued customer. Everyone is charming and professional and goes above and beyond with customer service. So, another five stars and I look forward to doing more business with you in the future! Many thanks and kind regards, Paul. 😃

W. N.

Purchased my second watch from Charles Fox yesterday, as always, couldn’t be happier with the service I received. The staff were attentive and very helpful throughout. Will continue purchasing from Simon and the team here for years to come. Highly recommend!

S. C.

Popped in (via a booked appointment) to view a lovely 36mm stainless-steel Rolex DateJust. Jonathon looked after us very well and my daughter's boyfriend purchased the watch. He absolutely loves it. A great experience and very Covid secure. Hopefully will return again soon. 👍

M. W.

Massive thankyou to Simon and all of the team, for there attention to detail with the repair off my wife's Rolex, and the delivery of my New Rolex yacht master, Great team, Pleasure to deal with.

C. T.

Made an enquiry, within the hour Simon from the store was in touch. Held my particular watch over the phone for me to collect the next day. In store experience was excellent, Simon couldn't do enough for me, sized my watch several times. Simon is a real gentleman and wouldn't hesitate to do business with again. Thanks again Simon!

R. J.

Was made to feel very welcome by the team at Charles Fox, and am delighted with my new watch. Five stars!

E. F.

Repaired and serviced a valuable watch for my parents13 years ago. They were delighted with the service. I called today as the watch has now been stolen and Charles Fox Ltd couldn’t have been more helpful. Provided all the info I needed. Good old fashioned service.

M. S.

Charles Fox were very helpful through the sale of my new watch. Nice but not over the top service with a fantastic price. Just feels like a quality Company.

J. S.

Purchased a few Rolexs recently from Charles Fox, Hannah, Simon and everyone that works there are always really friendly and extremely helpful. I look Forward to many more exciting purchases! Cant recommend enough. Thanks again, Jamie.

B.

Just a wonderful experience. I was desperately searching for a recently discontinued Rolex 116234. Simon and Jane could not have been more helpful. Having bought many watches over the years, and It is truly refreshing to deal with a company and staff who have such wonderful old school standards. I cannot recommend Charles Fox highly enough.

R. F.

Charles Fox have been my go-to AD since 2013 and I really appreciate the good service and personal touch when shopping with them.

M. P.

I popped in to get advice for buying a Rolex and was treated like a family member! The gentleman who assisted me (can’t remember his name) was amazing, made me feel like the only customer in the store, I can’t recommend them enough and definitely worth checking out, great selection to choose from!

T. M.

It was our anniversary a few weeks ago and I wanted to treat the other half to something special. We sat down with Jane and went through everything they had, she made us feel at ease from the get go, my partner tried a number of eternity rings on and I just sat and watched the smile on her face as she was guided through the process. The ring was beautiful and they also steamed cleaned her Engagement ring, it was like she had two new rings when we left the shop. The whole day was perfect and one she will never forget. This is a Little Gem of a shop and for those gentleman that struggle with this sort of thing this is definitely the place to go. Thank you so much.

S. G.

Purchasing anything of value should be a pleasurable experience, I certainly found this whilst shopping at Charles Fox. The moment I stepped into their recently refurbished shop ( courtesy of Rolex ) I felt that I had come to the right place. Thank you Charles Fox for making my purchase even more memorable. Simon.

R. H.

I was browsing the window and saw the watch of my dreams at an incredible price. I’m somewhat of a huge advocate for independent businesses such as this and could not have been happier to make my purchase here. I was looked after by Rose and felt thoroughly appreciated as a customer. The entire experience was perfect and I can not recommend this store enough.

R. W.

Took my Rolex Sea-Dweller Deepsea in to get the diver's link removed, and their watchmaker not only did it for me on-spec, but didn't even charge me for doing so. That's the kind of service missing in most places these days; and guarantees that if I want to make a jewellery purchase in future, Charles Fox will be up there in one of the first I visit. They've also had a very nice re-fit in the past year or so - very elegant looking interior and well laid out.

P. R.

Were obstructive, but then very good - Please read all revue Decided on a watch, on enquiring in the shop, before I even mentioned the specification, I was told they are only drip fed onto the market and I could not order one! (they had 2 in their window - not necessarily the specification I wanted, but I would have considered them) I know the watches are in short supply, but being told I could not order one was laughable. UPDATE I decided to return incognito and not take up their offer of direct contact. The difference was excellent, although the watch I want is still not available :( , the service level is good, what I woud expect and do recommend

G. S.

Purchased jewellery and watch from Charles Fox recently. fantastic, friendly service - Highly recommend

a. o.

Purchased my rolex daytona recently from Charles fox rolex. Was dealt with by simon who was a pleasure to deal with. Over the moon with the watch purchase and the service provided was excellent. Looking forward to doing more business with you guys. Kind regards Aaron Ozard

J. C.

Top draw service throughout. Purchased a handful of watches over the years for myself and my partner and the service has been A1 every time. Thank you Simon and your team.

A. M.

Have not purchased from the store personally as they only support there local borough and i am based in London. but after speaking to the manager today i can only say these guys are the most professional AD’s in the country, very well mannered and very polite guys who only talk sense and also working hard to tackle the grey market so guys like me can actually enjoy a watch without spending thousands of pounds more than RRP! Top lad Simon is 👍🏼

M. G.

Three stars only due to the professional helpful service of jonathan, however that's where the professionalism ends. I went in to get my gold and steel submariner cleaned, but wanted to put my name down for a deepsea sea dweller too, when the director was asked to consider it he was very short with me telling me that i would need to be as ace customer before he would consider it, then walked off. The sales person i was with thought the director was rude too and apologised on the directors behalf. When i returned to pick up my watch from cleaning it still had a scuff mark on it, i mentioned this to another sales person, jane, and without even looking at it told me there's nothing more they can do as deep scratches don't come out, i told her it's a scuff not a scratch, but she didn't want to know. Not the kind of service i would expect, if it wasn't for Jonathan they'd get one star. They seem to need reminding that they are not the only shop in the world that sells rolex watches. Going to laings in Southampton, they were happy to put me down for the watch i want and were very polite and helpful in explaining the wait to me.

T. W.

Simon and the team are always available to help and advise and since my first visit I have no reason to go elsewhere. Building a relationship with a jewellers is so important, it allows you to buy the finer things in life with confidence. Cant wait to go back.

I. E.

I have only recently become a customer of Charles Fox and have been very impressed with the service. I had struggled for many years to find a Rolex watch and was fortunate that Charles Fox were able to source a watch for me to view and purchase The level of professionalism and care was exceptional and I strongly recommend this family jewellers for any future purchase you may consider

l.

My son purchased a fantastic Breitling watch from Simon today - we were made to feel very welcome and look forward to our next purchase

I. B.

Took my Breitling Avenger to Charles Fox for a service. Came back looking like a brand new watch. Couldn't of been happier with the customer service and the like new condition of the watch.

B. E.

Fantastic first class service as always from this family run business who always make us feel welcome.

e. c.

Been to the store this morning, about a watch and the staff were kind enough to explain the process of getting it but the atmosphere was relaxed and very professional staff. highly recommended.

g. s.

Recently purchased 2 watches from Simon, Hannah and the team - excellent service as always, I have been a customer for over 10 years and their expert advice and friendly manor never fails to impress.

G. B.

A fantastic service from start to finish . Lovely people who provide a really friendly and professional service. The ring they helped design for my wife is just amazing . Thanks again Simon and his team !

P.

They provide an excellent service and went above and beyond to make sure I was happy, I will definitely be back. They stock very high end pieces and can order in anything they don't have. The showroom is very nice.

B. A.

Very helpful staff, will do everything they can to get your watch as quickly as possible!

J. L.

Very friendly, the only jeweller in Bournemouth with the WOW factor.

S. H.

High end jewellers in Bournemouth - great service and a lot of help getting a service issue resolved with my watch.

n. b.

I have bought from memory 5 Rolexes from Charles fox. Every purchase was an absolute pleasure. In fact the last gmt master bi metal was on David's wrist !

S. P.

The owners and staff of this business are Professional and very helpful, they attend to your requirements, and are a pleasure to deal with. The shop is well worth a visit.

D. Z.

This is a great shop they a fantastic range of watches and jewellery and very knowledgable staff. I will be back soon

M. D.

Authorised rolex dealership so they can arrange for the servicing of your rolex

R. D.

A friendly, yet professional, family business where everyone wants to help.

R. R.

I have been a customer for years. Great service and knowledgeable staff. Outstanding selection of jewellery.

J. R. (.

Boutique family run jewellers. Impeccable service. Reliable evaluations. Perfect taste.

G. J.

Outstanding service from knowledgeable, professional and charming staff. I have been a customer for 15 years and always delighted.

T. K.

My dream destination. Stunning jewellery and excellent quality.

M. W.

Excellent customer service and staff.

S. O.

Very friendly, knowledgeable and professional staff.

A. K.

I'm new to Charles Fox, but delighted with the customer care and advice given so far. The blonde lady who assisted me was extremely knowledgeable and courteous; highly recommend.

J. P.

Very good service also a family run business that's always a plus .

M. W.

Very knowledgeable and a pleasure to do business with!

B. A.

Excellent service, really nice experience visiting the store. Thanks!!!!

B. S.

Great staff * great service * Thank you for all your effort *****

B. W.

Great customer service

K. G.

A beautifully run family business delivering excellent service.

N. R.

Friendly staff and really helpful, highly recommended...

J. P.

Super helpful staff and gorgeous items

t. p.

Great service and very helpful

A. J.

Excellent service as always.

M. B.

I have been a Charles Fox customer since early 2013 when I traded in my first Rolex, bought in Switzerland, for a Submariner Non Date and I could not recommend them highly enough. Since then I have purchased a number of pieces for myself and family members (with excellent customer service throughout). The Rolex buying/collecting landscape has changed considerably during this timeframe and whilst challenging for all parties to navigate, Charles Fox have managed the situation with regular transparent communications and they have worked very hard to be in a position to supply desired watches within the rules and limitations of the market. It requires a little understanding and patience on the customer side but loyalty and patience are rewarded. I have developed a good relationship with the owners (Simon/Hannah) and they have treated myself and my Mother extremely politely and kindly as well as offering good trade in values for previously purchased watches. I will remain a long standing and low customer!

A. S.

Great Watches ⌚

R. S.

Fantastic

g. h.

Professional through and through.

E.

To die for😍

E. T. H.

(Translated) The truth is that I am very happy with the service, the boy was very kind and attentive. The phenomenal brand, quality guarantee. I will definitely go back and buy another Rolex. (Original) La verdad que muy contento con el atendimiento, el chico era muy amable y atento. La marca fenomenal, garantía de calidad. Sin duda volveré y me compraré otro Rolex.

#.

(Translated) My Rolex watch, I replied (Original) ساعتي الروليكس اجببتها

C. B.

Excellent

G. P.

D. C.

I cannot speak highly enough of Charles Fox, Simon and his team have looked after us on numerous purchases , both Rolex and Jewellery. In these difficult times many essential and desirable products are taking longer to get. Yes I would like to walk in and buy the exact Rolex I want from stock, but the world doesn’t work like that. Charles Fox have got me the watch I wanted and yes it has taken a little time, but I have been kept informed all the way and it actually arrived early, I will only use Simon and the CF team for any specialist jewellery or watch in the future.

P. B.

Knowledgeable staff, friendly service, great watches and jewellery. Bought myself a nice Omega watch recently and also some Montblanc gifts for Christmas. Had a very good buying experience so would highly recommend these guys. Five stars from me.

P. B.

My family have been shopping here since the 1960's and I personally have for over 30 years and always had very friendly and professional service. They have always managed to supply the items I have been after, sometimes you may have to wait but that is down to supply and demand not Charles Fox. In the past few years I have mainly dealt with Simon, Jane, Rose and Jonathan who have always been very helpful even if just passing the shop and popping in for a chat.

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