Reviews of Watches of Switzerland - Official Rolex Retailer. (Jewelry) in Brighton (East Sussex).

Watches of Switzerland - Official Rolex Retailer

121 Reviews

90 Comments

Jewelry

Watch store

21-22 North St, Brighton BN1 1EB, United Kingdom

Description

Information of Watches of Switzerland - Official Rolex Retailer, Jewelry in Brighton (East Sussex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Watches of Switzerland - Official Rolex Retailer

Popular times

Reviews of Watches of Switzerland - Official Rolex Retailer

C. K.

Fantastic service throughout. Jade was incredibly helpful throughout in helping me to get added to the waitlist for buying a Rolex (my first). I waited roughly 6 weeks before receiving a call to let me know the watch had arrived. Would highly recommend. A very happy customer.

W. G.

Very informative and educational visit to the showroom today, new to the brand and felt zero pressure or judgement. Explained the order process and managed expectations perfectly, the start of many return visits I think! Pre visit was equally as good and phone consultation prior was not rushed and extremely helpful. End to end; great and will recommend. Thank you for your time and I’ll look forward to collection day!

M. B.

Outstanding service once again from the WofS Brighton team. Purchasing an expensive watch can be daunting experience and if I am being honest I have felt on many occasions that I am looked down upon when trying to enter other authorised dealers, but WofS Brighton is so different from this. I have found their staff members to be so knowledgeable and passionate about watches and their approach to taking time with customers, explaining the industry and likelihood of getting hold of particular models to be refreshing and very honest. As with most luxury goods items, people must appreciate that even if you have the money to afford the item you want, the watch dealer cannot always guarantee that they will be able to supply this model to you, as there will be an already large demand on that particular model. I am one of the fortunate ones who has managed to secure a couple of dream watches from this store (one for me and one for my wife) and I will continue to use this store when I look to expand my collection in the very near future. Although I have only met/spoken to them on a couple of occasions, I consider both John and Spence to be friends and I am genuinely looking forward to the next time I am in Brighton so I can go and discuss new models and future purchases with the team. I cannot recommend this store and the staff any higher. I am always made to feel so welcome and treated like their most important customer, which is an amazing feeling especially as I have only purchased "mid-range" models. Keep up the good work guys and I will see you very soon!!

S. S.

Great service from both the girls. Had to pop back on Wednesday as my Tuesday collection with Jade fell through due to my Amex card being incompatible. Jade was off on Wednesday but equal smiles and a 2nd glass of fizz also greeted me on Wednesday. What`s not to like?

J. N.

Watches of Switzerland, Brighton have been absolutely fantastic! Each and every member of staff are so welcoming and offer such a superb experience when purchasing. I have purchased a number of watches from this store and will not shop anywhere else. My advice would be to ask for Holly who has been outstanding in helping me build my collection - nothing is too much trouble, Holly offers fantastic advice and always replies quickly to emails or calls, she is an credit to WOS. Thank you so much Holly! :)

A. L.

Having had a little bit of an itch to purchase a quality watch & my local Watches of Switzerland came up trumps on Google so after hankering for the iconic Omega Moonwatch. I thought what the hell pop in & see the guys. Well I can only tell you that service I received was indeed professional & above all very knowledgeable about the timepiece that I was really interested in. All of the staff I encountered were amazing thanks to Spence for making me feel comfortable & your down to Earth enthusiasm for watches really made me feel in the right place. Plus the lady that served me and personally adjusted the bracelet to perfectly to fit my wrist got it spot on accurate. Everybody in the shop from the gentleman on security who greeted me made me feel very welcome & at ease which is what you want . Great unhurried experience

J. B.

Roxy approves of John and Spencer, and all the wonderful dog friendly staff at WOS Brighton!

J. B.

I've recently purchased my first Rolex from Watches of Switzerland in Brighton. The sales advisor Mo was a delight to deal with, great to chat to and gave me a pleasurable experience from start to finish.

B. T.

On arrival I was greeted by a lovely young gentleman who welcomed me at door and kindly asked if needed any help with my wheelchair to which I replied to which I replied apart from holding the door open for me which you already are no I don’t thank you for asking We both laughed so an instant rapoir was created a very knowledgeable viewing of the time piece and watches I requested carried out in my opinion to the highest standards and our deal my was done.

M. G.

What an experience. I’m already looking forward to the next visit, albeit years away! Every single person at this store was friendly & polite, served by Jade who was first class. All the best to the team, thanks again.

g. o.

I picked up one of my first watches today from watches of Switzerland. Found them incredibly helpful. The gentleman called Mo. Took his time to explain all the different watches Was very helpful. Felt the service was 10 out of 10 couldn’t recommend them anymore :)

G.

I couldn't believe my luck when finally I got the call from Mathilde to say my new watch was waiting for my collection. On the day of collection I received outstanding customer service given to Me from John and Holly they made the day one to remember. I was also given a cold beer to celebrate which was greatly appreciated. The watch is amazing and I'm over the moon with the purchase. I can hole heartedly recommend Brighton Watches of Switzerland. Thank you so very much well done.

R. A.

Good range of Swiss watches but didn't have the model I was looking for as it was just released

O. B.

Having bought a few watches from here and plenty of watches serviced through WOS- always happy and pleased with service. John and Kathy are particularly helpful and I have got to know them well from just popping in to have a browse. Very welcoming and knowledgeable people, offered teas and coffees whilst you chat and have a think. Definitely worth dropping in if you are in the market for a luxury watch!

S. C.

We visited the Brighton store last week, whilst on holiday. Spence has a great knowledge of Rado watches and helped me with my purchase. He was very warm and welcoming, even giving treats to our 3 large dogs. I highly recommend this store - ask for Spence!

D. B.

Excellent knowledge of products. Very helpful advice given when choosing our products, without hard sales tactics. Tom & Spenser were friendly and easy to deal with. I highly recommend this store for your luxury watch purchase.

J. M.

I would like to commend the team here at WoS Brighton. They're always so accommodating and friendly. I would like to say a special thank you to Spence, you're always so attentive and your service is impeccable. Thank you for always making my buying experience an absolute pleasure

A. L. L.

Staff are extremely welcoming and helpful and the new shop is beautifully laid out, always look forward to visiting my favourite shop. Massive thanks to Jade, John and Spencer for making my recent purchase an amazing experience, 1st class service as always!

S. H. d.

I can safely say this is the best Service I have received at main dealer John the manager is absolutely amazing very welcoming and the lady I think her name is Hannah extremely helpful We bought a watch for my daughter last month I also had my watch fully serviced from here and purchased a Watch today from here also Absolutely amazing extremely helpful especially in these uncertain and UnPresidented times Grate experience Felt very welcome thank you guys keep up the good work extremely professional services Happy Christmas to youse Kind regards

S. C.

We visited the Brighton store last week, whilst on holiday. Spence has a great knowledge of Rado watches and helped me with my purchase. He was very warm and welcoming, even giving treats to our 3 large dogs. I highly recommend this store - ask for Spence!

D. B.

Excellent knowledge of products. Very helpful advice given when choosing our products, without hard sales tactics. Tom & Spenser were friendly and easy to deal with. I highly recommend this store for your luxury watch purchase.

O. B.

Having bought a few watches from here and plenty of watches serviced through WOS- always happy and pleased with service. John and Kathy are particularly helpful and I have got to know them well from just popping in to have a browse. Very …

A. H.

lovely showroom and Super friendly staff. Thank you John, we dropped in on Friday and you made us feel at ease and went out of your way to help me and confirmed my thoughts on a beautiful timepiece. Can’t wait for that phone call, it will be worth waiting for and a great treat to myself for celebrating a special occasion. Will post a update, thanks again Alexander

P. S.

Happy to purchased my first watch here

S. G.

Picked up a lovely watch from Dan today the whole process was brilliant and he was very professional a welcome step up from my local Rolex dealer. Highly recommended. Thanks

C. M.

Really great service from all the staff at WOS. We visited quite a few times before I finally bought my beautiful Rolex. Jade was, in particular, helpful and friendly as was the store manager. I was happy to have purchased my Rolex from this store and would not hesitate to recommend it to all!

P. P.

An extremely professional and efficient service recieved from Dan at Watches of Switzerland in Brighton and would highly recommend for all premium watch purchases.

M. C.

I’m not a big fan of writing reviews unless something is exceptional and that is exactly what I got from Tom and the team. He was polite, engaging and very welcoming from the get go. I entered the shop and wasn’t hassled, was offered a coffee and he even acknowledged my wife and baby and offered the staff facilities should we need to change the baby at any point. He had no idea what I wanted and his knowledge of all the products and the fact he treated me the same as if I was getting an entry level tag or a Rolex made me feel valued. We couldn’t secure the deal that day so I popped back a week later and in the mean time he called me with updates and offered to help sort things so I didn’t have to and even remember how I liked my coffee when I did manage to come back and collect my watch. Great customer service and impeccable experience. You should feel very proud

D. P.

Fabulous Team always friendly and personable with high customer service levels

M.

I've been to WoS Brighton on a couple of occasions now, and both times I've been welcomed by the friendly security at the door (who were equally friendly and courteous on the way out). On both occasions, all the staff were very extremely friendly and helpful. I/ we spent nearly an hour with Dan Stoner on both occasions and he's a pleasure to chat to. Very honest and knowledgeable. Also, Tom has been very helpful and responsive via email during lockdown. All round, a thoroughly enjoyable experience and highly recommended.

G. W.

The service I have received from WOS has been outstanding. From an initial warm welcome to the prompt delivery of my watch. In particular Holly was very friendly, professional and kept in regular contact. Mention to manager Jon who was equally helpful and welcoming. There is no doubt I will use for my next luxury purchase.

R. A.

I've been meaning to write this review for some time now. It's been put off for far too long. I had the pleasure of buying a watch for this story a few months ago. The service I received from the staff was outstanding. Very knowledgeable and courteous staff who were very happy to help. I went in a few minutes before closing time yet I did not feel rushed. Excellent customer service, can't praise John, Spence and the rest of the team enough. Keep up the good work guys.

N. D.

Lovely shop. Great range of Hublot's. Standard stock of Rolex - so nothing special there, but that's not WoS' fault. Only downside is the zero loyalty when it comes to its customers. They offered me £2k for a watch I'd spent £6.4k on only six months earlier. I was looking to a trade-in for another watch as well. Watchfinder offered me £3.8k for the watch and I didn't even buy it from them. For WoS it was a matter of the "computer says no' and couldn't care less about my previous purchase record with them. Definitely puts me off using WoS in the future.

N. W.

Would like to say a huge thank you to all the staff at WoS Brighton, especially to Spencer & John who assisted in my recent purchase of a Rolex Milguass. Spencer's pride clearly shows when he talks about the products, his knowledge is excellent and he is certainly an ambassador for Watches Of Switzerland. I didn't feel rushed or pressured either. An extremely pleasant transaction. Coffee good too! Thank you team.

R. C.

Great service! Lovely shop with the best watches in the market. Can't wait to get one myself.

M. A.

Fantastic experience with Holly today. Click and collect so no opportunity to size in store. Holly took my wrist measurements and got it spot on. Thank you again.

R. W.

We went to the shop three times in the process of purchasing my watch, dealing with four different members of the team. The service was of the same excellent standard throughout. Thanks Dan, Tom, Spence and John for all your help and makinh it an enjoyable experience. we will definetley be back for our next watch purchase

B. E.

Probably the best and friendliest buying experience I have ever recieved. The customer service was impeccable, the staff where professional and their welcoming demeanor was exemplary. I don't understand how anyone could have a negative thought about this place or the staff. I recommend this shop to all and if I could give 10 stars I would! I purchased my first rolex from here and they made it a truly unique and unforgettable experience and I am very grateful.

R. Y.

The security staff were intimidating to say the least and my consultation was cut short by a senior member of staff. The advice I received from the representative who dealt with me was excellent however hence the 3 stars. I wouldn’t rush back. It wasn’t a pleasant experience.

P. P.

An extremely professional and efficient service recieved from Dan at Watches of Switzerland in Brighton and would highly recommend for all premium watch purchases.

M. J.

The best shop for luxury/ mid range watches. I have now bought 3 watches from because every time I go in, they treat everyone with respect from the first time I went in in my work clothes enquiring about a BLNR gmt. Spence ( sales assistant 0012 ) politely explained that this was one of the most sought after GMTs available but proceeded to let me try one on that was being prepared to be allocated to someone on the waiting list. Since then I have bought 3 other watches from Spence. However every sales member at this branch was eager to help. The last watch I bought was a little cheaper at another shop but I specifically went to the Brighton Watches of Switzerland. Ps. I don't work for watches of switzerland or have any affiliations I was just happy with the service and selection.

G. F.

The lovely young lady instore I think her name was Hillary. If not for her you wouldn't have had this sale. I think your exchange team need to do some updating on their pricing. Less than half what two other watch traders offered.

P. S.

Happy to purchased my first watch here

Y.

Fantastic customer service, staff here are courteous and respectful. Thanks particularly to John for sorting my new watch out.

M. G.

Excellent knowledge of products. Very helpful advice given when my Rolex had arrived and the manager left message and I get appointment by phone ,without hard sales tactics. Staff were friendly and easy to deal with. I highly recommend this store for your luxury watch purchase. Thanks Dr M Gholami

A. W.

Excellent service. Customer care is superb. Saw Jade today and can highly recommend both her and the store.

g. b.

Excellent AD for Rolex Very obliging - they will get watches in for to have a look at and compare. No high pressure sales - a relaxing atmosphere. A great place to make a choice.

A. B.

I found Holly very professional and very helpful buying a watch at watches of Switzerland was a very pleasurable experience I would highly recommend watches of Switzerland Brighton

J. C.

Brilliant customer service when I've had a problem with my watch. They couldn't have handled it better.

M. i. i. j. d. a. x. B.

My second visit to the store and was made to feel welcome and relaxed by Holly she knows her stuff and did not make me feel pressured or rushed and was very helpful 5 star rating good all round. 😁

M. P.

Very efficient operation, very pleasant staff. Sorted my watch service very quickly. Excellent. Service.

m. t.

Very attentive, knowledgeable people and generally great service throughout our visit. Highly recommended.

A.

Very efficient. Booked a slot in line with Covid and attended for a watch repair

N. W.

Really nice staff (compared to other Rolex ADs). Helpful and polite too

A. H.

It is okay but doesn't make you want to sing its praises. Forgetting to ring back in an establishment seeking to claim that it is special is a big faux pas.

e. s.

Watches of Switzerland Brighton, where do i get started? The place is efficient, professional and the staff are just so helpful and down to earth. I have purchased 3 watches in total from this branch and every single time it has been service which i would not receive anywhere else. Holly and Spencer are so great to deal with. Its five stars from me and would definitely recommend if you are looking for a premium watch and some professional help. Thanks Holly/Spencer and the team at WOS its always a pleasure!

A. H.

Very helpful but unfortunately didn't stock the watch I was after

S. S.

Absolutely delightful staff, very helpful and friendly and a glass of wine while we were waiting - best customer service we've experienced in ages :-)

R. B.

Had a great service form the start to the end by Jade in the Brighton branch.

M. W.

Spencer was a 5 Star host very good knowledge and just made my experience thank you

H. B.

As always watches of Switzerland give impeccable service. Highly recommended

A. D.

Really happy with the customer service at this branch. Everyone helpful and polite. Highly recommend.

M. P.

Fab staff. Amazing stock. Thanks Billy for selling me my Hublot today. 👍🏻

I. F.

Fantastic buying experience. Very professional and friendly. Special mention to Spencer for his great service.

G. C.

They don't do repairs on site. Send watch away and can take a long time.

F. Q.

Billy was incredibly helpful and professional on Saturday in new Brighton location. Thank you 😊

S. G.

Thank you to Mo and the Team. Mo found me the perfect watch. Called me to say it arrived. Was ready for me on arrival and an all round enjoyable collection with a cold beer to celebrate. Great experience treating myself to a new watch. They also took the time to send off my older watch for a service and refresh. Cheers

j. f.

the lady sale she was the best and the other staff also

A. H.

Seem okay if you want an expensive watch to buy.

J. K.

Great selection, knowledgeable and enthusiastic staff.

D. M. N. S.

Very proficient and welcoming this morning !!!

C. S.

Friendly staff and very helpful

G. M.

Friendly and helpful staff.

L. A.

First class shop

T. T.

Very helpful staff

D. G.

Very helpful

a. g.

Fabulous choices

R. B.

Jade and the team are welcoming, knowledgeable and really helpful. Of course I would love to see more watches in the showroom but you do a great job considering the supply. Thanks so much for your help and look forward to visiting again soon.

k. w.

A. K.

B. T.

D. M.

T. A. E. S. L.

M. O.

K. E. L.

J. S.

S. J.

B. R.

e. y.

I don’t normally a write review person but I have to say I had the most wonderful experience in your Brighton store. It was a Tuesday morning, me and hubby went in to adjust my watch and didn’t expect we could buy any ‘R’ watch on that day. Had the watch adjusted by Holly ‘Perfect’ and been offered really nice coffee too while waiting for our wonderful lady Mathilde back. Out of the sudden she is back and what a ‘Surprise’ she brought out a ‘R’ box and flowers and cards too. My heart was pounding so hard and I was so emotional when I open it , it was the watch I have been looking for almost 3 years ! I can’t thank Mathilde enough for making my dreams come true. It was blessed for well being look after all these years by her who she never give up locating it for me. An absolutely pleasure purchasing watches in this store everyone (John, Tom, Daniel) were so nice, knowledgeable and helpful. We can’t wait for more surprises to come ! See you all soon

J.

Came in on Saturday as my partner had ordered me a Rolex Datejust for my 30th birthday and it was ready to collect, Daniel is simply one of the nicest guys i have had the pleasure of speaking to, he made me and my partner feel so welcomed and important, he is a credit to your store. John was also so lovely and funny. The whole experience was simply perfect. Thank you all so much. P.S. i looooooove the watch :-)

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