Reviews of Fossil. (Jewelry) in Glasgow (Glasgow).

Fossil

134 Reviews

106 Comments

Jewelry

Watch store

Unit E12B, 763 Barrhead Rd, Glasgow G53 6QR, United Kingdom

Description

Information of Fossil, Jewelry in Glasgow (Glasgow)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Fossil

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Fossil

P. H.

Finally after 2years of saying I'll buy a Fossil watch just need to find one I like I bought one! Oh and my daughter did too, staff were so helpful and very friendly.

P. T.

E. B.

C. M.

e. a.

H. G.

B. W.

A. T.

Called up the store to check if they could fit me a new battery. They said in 90% of times they would but to pop by to take a look. Sorted me out with a new battery in less than five minutes. Top notch customer service.

M. B.

Went into Fossil Silverburn as watch strap needed replaced due to fastening breaking. Spoke to Christine who replaced buckle so no need for new strap. Extremely happy with result and the with the help provided by Christine. Will definitely be back

C. C.

Amazing customer service today from Elaine and Christine in Silverburn Fossil store. It’s refreshing to see these ladies treating customers so well. They really do go above and beyond for you. Please support them by shopping in person.

A. M.

Big shout out and thank you to Elaine and Richard from the Silverburn store. I ordered a watch which turned out to be faulty and they sorted it for me without hesitation! Great customer service! From now on, I'll be going to the Silverburn store for all my Fossil purchases! Thanks again guys!

I. H.

Was served by Elaine in the store in Silverburn Glasgow. She and the other assistant were absolutely great and went over and above to help me. Both staff members are a credit to your store and know how to treat customers.

M. B.

Excellent customer service here, friendly and helpful staff. I went to get my watch battery changed in store, and it was completed in the time it took to browse the shop

S. M.

Staff are incredibly helpful and nothing is too much trouble for them. They went above and beyond tohelp replace a battery for an old, long out of production watch.

C.

The ladies at this store couldn’t be more helpful! I had my eye on the beaded Jolie baguette bag for months and by the time I went to buy it it was no longer in store. My own fault for waiting to buy but was very disappointed! They quickly tried to help me order online but when that didn’t work they phoned the Aberdeen store and got the last one sent down to me at Silverburn. It arrived promptly within a day or so and they kept it for me until I was able to come and collect. All staff were so helpful and friendly and I felt like they took a genuine interest in the needs of the customer. Will definitely recommend to a friend!! Thanks again for your help.

S. N.

Fabulous experience! Went to Fossil Silverburn at 7:40pm to be served by Elaine & Sam. Went into see if they could fix my vintage Fossil watch as the link snapped on the strap. Elaine went to the back to fix the watch but my eye caught another watch which Sam helped me with. Got the old one fixed for FREE! And bought a brand new one and they also gave me a 15% discount! Both staff members were lovely to chat to and were great help! Will be back soon to get more watches etc Thanks a lot guys💯 (P.S the one in the box is the new one and the one on the wrist is the old one)

J. S.

Purchased a lovely watch , bracelet and card wallet today for my 50th birthday, the staff were lovely and so helpful and they even offered free engraving of my watch , which was a gift from my friends. I will definitely visit again!!

G. H.

My husband gifted me an engrave watch from this store a few years ago however it consistently stopped and after numerous battery changes the mechanism was replaced however unfortunately after a week it stopped working once again. I attended the store last week and was advised it may be better to purchase a different watch. I explained that my watch was a gift & had been engraved however the staff offered to engrave any new one. I received a partial refund towards the cost of any new one. I chose a new watch with the help of staff member Elaine which was engraved by Sam and I would like to commend them both for the excellent care and service they provided.

F. C.

Amazing customer service at Silverburn Fossil store. Needed a new watch strap and Christy and Richard couldn’t have been more helpful. Would highly recommend visiting their store for all things Fossil related.

P. C.

Most enjoyable shop with beautiful and fabulous ladies, who kindly replaced watch ⌚ battery for my husband. Hope to see you soon. MRS C xx

S. M.

Was in the Fossil Store at Silverburn today. The staff were brilliant: helpful, knowledgeable about the product and extremely friendly. Couldn't have got better service anywhere

A. W.

Visited fossil store in silverburn today. Staff were very friendly and extremely helpful especially Richard and Victoria. Customer service was exceptional. Thank you

F.

Really great experience at the silverburn shop ,left a watch to be repaired a week ago told it could be upto six weeks.received a phone call on Sunday that it was ready .fantastic staff and service,would highly recommend.

W. W.

Great customer service from Christine & Richard Today at 10:10 , excellant product knowledge and both went above and beyond to solve my problem with a Skagan watch .I will use this store again and recommend it to everyone

K. I.

Elene and Julie in the silverburn store were so helpful when I was in store today and managed to sort my watch in no time will definitely be back

S. C.

Was bought a watch for Christmas from this store. Been extremely helpful when I have had any issues or needing a new battery.

C. S.

I went in looking for a replacement strap for an older style watch. Although there weren't any straps in stock for the watch. Elaine took my details and advised that she would get in touch with Head Office. Elaine then went above and beyond by providing a replacement strap from the spares box of the store and replaced it there and then. The customer service was fantastic and the face to face discussions made everything so much easier than it would have been dealing with things online.

T. C.

I have had great experiences in this fossil store! Ive had many watches from fossil, normal watches and now smart watches. I bought one last year and unfortunately the rings keep coming out but Elaine was amazing with me yesterday and it gave me the trust with Fossil again. With changing watches, Elaine even introduced me to the fossil community! Can't wait for the discounts to get my friends and family these watches. I'm wearing my new watch and it feels great! Thanks again Elaine, you've been amazing!!

P. M.

Took my partner in looking for a watch for her 50th Birthday, Was really impressed by Elaine in the shop. She was really helpful in making sure I got the type of watch I was looking for, and it was even engraved free of charge. Whilst there, my partner joined the Fossil Community, and we received a discount on the purchase for doing this. Looking forward to coming back sometime soon for another purchase. I personally thought the free engraving was an excellent touch of extra customer service, and applaud the company for this offer.

M. M.

Would like to thank Richard and Christine for their excellent service toda Helpful above and beyond delighted to leave with our watch which now fits and works perfectly.

F. O.

Was in the store on Saturday 28th May and received a fantastic service from Richard. Richard went above and beyond to ensure that the service I received was first class.

R.

Visited today with an issue with my watch, Richard was incredible from start to finish and could not credit his professionalism enough.

M. S.

Recently bought a Fossil smart watch in the Silverburn branch, Glasgow. I Was looked after by Ros and she was amazing. She let me try on many watches and was so knowledgeable about the functionality and the design. When I did choose one she spent so much time answering questions and giving tips and advice. And to top it all she got me a great discount. Very happy customer 👍👍👍

J. M.

It was fantastic getting back into my favourite Fossil shop in silverburn today. Great to catch up with the staff and check out the new watches. Spotted the new Limited edition solar watch which was a must buy. The new watches available were really smart but too difficult to decide which one to buy so I ended up with three. Very convincing staff,too good at their job... always a pleasure visiting the store. Never leave without another new watch or two....🤣🤣

Z. A.

10/10 would recommend! Whenever I go to Fossil Silverburn, always been served by nice and welcoming staff. On 20 October 2021 at 6:15pm (7pm close) I was served by the lovely duo, Christine & Sam. Went into see if they could arrange for me to purchase a Fossil smartwatch with my Fossil Community discount and despite technical difficulties, both were so kind and knowledgeable and were able to apply discounts so that I got a GREAT deal! They were so personable and arranged it so I was able to pick up the watch before I left the shop. Will be back soon due to this amazing service and hope to see both Christine & Sam again - very much appreciated!

M. M.

I went in with a software issue with my smartwatch, which I'd had for just over a month. The looked at it for a few minutes, couldn't solve the problem and, without hesitation, immediately swapped it for a brand new one with a new warranty. Brilliant service from manager, Elaine and her team, who looked after me really well!

A. M.

Visited the store on Friday, 8th October, Christine and her colleagues were very helpful. Originally went to replace a watch which was beyond repair. Christine contacted customer services on our behalf and resolved the problem to our satisfaction. Really know how to look after their customers, will definitely be back.

L. X.

Extremely impressed by the customer service we received from Sam today and even more impressed by the free engravement service!

R. M.

Fantastic experience every time I’m in store. Staff are so courteous and helpful. Cannot fault their store or customer service

M. P.

I had an issue with my FOSSIL watch (and most precisely the strap was damaged with time). They managed to fix the issue very quickly, change the piece. My watch is now looking new, very happy. Thanks again Melissa for your job, professionalism, very appreciated. Maxime.

G. M.

Guys. Its because of staff like Richard and the other lady working today that we should all get back to actual shopping. Online just doesn't give the same experience as you get when served by such lovely staff as we were here today. My daughter bought a lovely bag and I bought a fab watch for my husband's 60th. Staff were so knowledgeable and helpful. Thanks.

J. M.

The customer service I received was fantastic. I had only gone in to ask about a small fault with my watch and even though I hadn't purchased my fossil watch from them they were incredibly helpful and sorted for it to be fixed. Jen behind the counter could not have been any more cheerful or helpful. Thank you.

J. R.

Many thanks to Elaine, Sarah and Louise for helping me with the issue my husband's watch. They were incredibly friendly, efficient and effective and really went above and beyond to help me out. Can't think of a better customer service experience.

D. h.

Returned to the store 17th July 2021 & was politely greeted by Richard, Sam & Christine. My Explorist HR had been sent for repair under warranty & I had received an email telling me that my watch was unrepairable & that I should return to the store for a replacement. Richard assisted me while looking at the gen 5 watches available & talked me through the features on the watch. After settling for the carlyle gen 5 watch Sam checked the wrist size & removed the extra links so it fitted me perfectly. I must thank then for making my experience in the store an enjoyable one. I am thoroughly delighted with my new watch. Thanks again for all your help.

L. C.

Went to the Silverburn store today as I had a problem with the watch I had be given as a gift. Sam and Elaine couldn't have been better help, they sorted my issue with the watch and I left one happy customer. Thanks again for you're help today.

S. M.

Great staff who were very attentive when I went in to return a faulty smart watch. The staff member serving gave me options for next steps and happily exchanged my watch, no quibbles. Excellent customer service!

A. S.

My husband and I have been regular customers in Fossil Silverburn for a couple of years now. We can't recommend them enough and are always served with the highest level of professionalism. We visited last week after a problem with a smartwatch and this was resolved quickly by the brilliant Jen and Sam. Both are always attentive and knowledgeable and always have smile on their face. Always look forward to our next visit 😊

T. M.

Customer service at its best. Staff very helpfull, Sam assisted us by replacing battery in our smart watch and helped set it up before we left ensuring we had no other problems. Thank You

M. D.

Unable to order a watch online I phoned Fossil Silverburn for assistance to be greeted by the delightful Sam who did the job for me. Great attitude, great service and still my favourite Silverburn shop. Thank you Sam.

F. T.

Thank you to Elaine at Silverburn Fossil. You went above and beyond with customer service - I will be looking forward to coming back and thank you for engraving my bag key with a bee. When my mum is down I will take her in to see you - she has been in sales all her life, and both of us love to be looked after by a great sales person which you definitely are xx I can’t wait to start using my new bag !

K. Y.

Originally went in for a new battery for my watch, however whilst waiting looked at bags. So before I decided to buy one I was told no charge for this, normally £9. Service was exceptional by Richard made it an easy decision to purchase my new bag and engraved free of charge. Definitely will go back.

S. D.

Has good collection of watches, its one of my favourite brands which I wear.

F. B.

Chris couldn't have been more helpful. Will definitely be back!

A. R.

Very helpful and friendly staff who provide a great service. There is also a great range of products and all high quality.

M. J.

Excellent staff. The lady helped me in a Xmas emergency. Online site let down! Great service and the products are of high quality.

J. A.

My Fossil watch lost a pin... The guys at the store fixed it for me.. The watch is 20 yrs old and the team still managed to help fix it and no cost..... What can I say great team and great service this is why we buy Fossil 👍

S. D.

Excellent service from both Richard and Sam. They gave a warm greeting and were happy and able to answer all questions. Lovely shop to treat yourself to something special.

S. D. N.

I visited the store recently for an exchange and the staff and the manager were both very polite and helpful. It would be great if all the shops treated their costumers in a similar manner. Highly recommended Fossil store!!!

A. K.

Fixed my watch strap, no problems, very nice helpful staff.

J. W.

Visited the Silverburn store this morning as my battery had died during lockdown. The staff were so friendly and helpful and changed the battery quickly, couldn’t recommend enough.

B. S.

Thanks to lovely Roz and her fellow assistant today when I was looking for a watch for my friend. Roz was very helpful and nothing was too much trouble despite me being half blind as I'd forgotten my glasses, thank you x

S. R.

On arrival at the Fossil shop in Silverburn shopping centre, we were greeted by Chris, who provided us with a professional and informative shopping experience. This was relating to the fossil hybrid watch. All other times when browsing/ shopping at this store, we have always been served by friendly and helpful staff. Highly recommend this store for an enjoyable shopping experience. Thank you 😊

S. G.

Superb service from Elaine in silverburn fixed my watch for me when the strap had broken off. Much appreciated!

Z. A.

Louise at Fossil was great today, in no time at all she had sized my watch chain & returned it with a big smile. Fossil have chosen their staff really well.

D. d.

Fantastic customer focussed staff and so helpful.

S. C.

Always top notch customer service when I've required help with smart watches

A. T.

Although I didn't buy anything, really fantastic selection of watches and jewellery. Staff go out their way to help you too. Thank you.

R. M.

Thank you to Roz and Elaine in the Silverburn branch. Great customer service, helped me get my watch back on track and connected to my phone.

R. T.

Nice stuff a bit pricey

A. S.

The staff in this store make the experience extra special. They are knowlegable and passionate about the product. Friendly and helpful. Keep it up guys!!

P. H.

Excellent experiencein store, staff couldn't have been more helpful and kind. Had great service from Elaine.

C. C.

Outstanding customer service experience from the staff who were just great engraving a keyring gift for me. Very special thanks to Roslyn for going the extra yard! Fantastic experience!!

A. M.

Always fantastic service at this outlet. Great range too. I purchased a Fossil Watch in January and it developed a problem. When I returned To the shop today Christine greeted me in a very friendly way and took the watch to Christy who repaired my new watch quickly. While I was in I also purchased a battery for my oldest watch. I have 3 Fossil watches now and I would recommend them to anyone. Great service from Christine and Christy. Thank you,

J. G. (. J.

Staff went the extra mile to ensure my watch got sorted

G. D.

Brilliant service. Staff are friendly, helpful and also went above & beyond to meet my requirements. Thank You

m. d.

Great service, friendly staff!

A. K.

It's so expensive it makes your eye water but the quality is second to none, I was served by a lovely young woman called Samantha in Silverburn who really knew her stuff and ended up spending hundreds of pounds but all worth it as it will last for years. Thank you Samantha thank you Fossil

M. M.

My wife loved it and the products. The staff are knowledgeable and friendly. She can't wait to return there again.

C. P.

Really helpful with sorting out my links in my new watch and the staff were friendly and helpful

C. T.

Friendly , helpful staff & very knowledgeable. Would definitely shop again

S. W.

Only young and was my first big purchase! Customer service was excellent 🌟

L. S.

Store was lovely and immaculate, staff were all so helpful and friendly.

m. k.

Lovely time pieces at very affordable prices. Staff are friendly very helpful

D. O.

Had the best ever customer service from the Fossil store in Silverburn, Glasgow. Had bought a watch on line from Fossil and had a few issues which is unusual as I’ve always been really satisfied with any purchase. The staff could not have been more helpful. I was kept up to date and the staff got things resolved very quickly. Thanks to Christine, Richard and the two Sams! Excellent friendly, professional customer service.

F. C.

The staff are incredibly helpful and friendly, there is a great selection of items in store

M. S.

Nice store Some good stuff

C. P.

Just visited for advice, the staff were very helpful.

E.

Friendly staff

s. W.

Excellent service and very helpful staff.

J. N.

The wife bought lovely bag... so it was worthwhile

M. C.

The staff in the store were very helpful.. Thank you

J.

Very knowledgeable and friendly staff.

L. N.

Staff are fantastic. So helpful.

D. C.

Staff really helpful

A. S.

Excellent service! I went in to have the battery replaced in my watch and it was complete in 2 minutes by Quanetta. Got an amazing discount as well, such good service all round!!

c. m.

Really helpful staff

J. H.

Good selection of handbags here

N. L.

Excellent service

M. D.

Fantastic love the Fossil shop

I.

Good selection

I. S.

Nice friendly staff

G. M.

Great watches

K. F.

E. J.

M. E.

P. H.

Service was amazing from both Christy & Julie. Needed a battery to be replaced for my watch, and within minutes it was done! I just love Fossil stores and this one in Silverburn is at the top of the list. Thanks again Christy & Julie for such wonderful customer service! Patricia. xxx

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