Reviews of Robert Gatward Jewellers. (Jewelry) in Ipswich (Suffolk).

Robert Gatward Jewellers

132 Reviews

58 Comments

Jewelry

Watch shop

Jewellery Store

37-41 Buttermarket, Ipswich IP1 1BH

Description

Information of Robert Gatward Jewellers, Jewelry in Ipswich (Suffolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Robert Gatward Jewellers

Reviews of Robert Gatward Jewellers

G. W.

I recently bought a watch from Robert Gatward as a wedding present for my husband. They didn’t have the one I wanted in either of their stores so Sharon went out of her way to order it and to make sure I had it in time for the wedding. She was really helpful and I am so pleased I went to a local business. We have just returned from our honeymoon to a congratulations card in the post from Sharon and the team. What a lovely touch! Thank you Sharon!

s. c.

Bought a Tudor watch from them today. Service from Lee at the Ipswich branch was exemplary. Can't recommend them enough. Can wholeheartedly recommend and look forward to doing business in the future.

T. C.

Absolutely fantastic service from the friendly and welcoming staff. They helped make a special birthday even better. Would definitely recommend!! 10 out of 10

J. P.

Purchased a Tudor Black Bay. Amazing service and aftercare from Sean at Ipswich. They will be my Authorised Dealer of Choice for all future purchases. Now on the list for another.... 😊

A.

Fantastic follow up Service. We are sometimes very quick to talk about receiving poor service, which I was last week. But the following a day a received a call from Duncan who had heard about the poor service I had received. He listened to my disappointment but he was very gracious and very humbling in what he said to me and demonstrated what Robert Gatward are all about. He invited me in to meet him face to face and discuss the incident further over a coffee. Which I have done today and had a very pleasant experience. By taking the time to contact me and acknowledge the service was not up to there normal impeccable standards he has won me over. Thank you for your time again and see you again in the future. Kind regards Andy

D. B.

Such a brilliant experience, I contacted them regarding a ring I had found online, the customer service was brilliant from start to finish! - they shipped the ring from one store to another just so me and my other half could see it! We loved the ring, The ring had be changed size and it was done fairly quickly, we were kept in the loop the whole time and the staff were very polite and excellent! Massive thank you to Laura in Ipswich and the online time, I do forget who I specifically spoke to but they were brilliant too! I'd definitely recommend RG to a friend :)

N. A.

My husband and I visited to buy a present for our son's birthday (obviously can't say what it was) and were treated fantastically by Sean, Lee and the team, plus the place looks spectacular since the refurb, I honestly can't recommend giving them a visit enough, you really won't be disappointed, great products with first class service, what's not to like!!

E. T.

Fabulous high end jewelry and watches. Very friendly.

M. S.

Fantastic service, staff very patient as I'm a nightmare when it comes to making a decision. The lady that I delt with was absolutely fantastic.

K. J.

Fantastic professional service from Sean arranging a valuation for my watch collection. A pleasure to chat to and deal with.

B. W.

You only really know what great service is when something doesn’t quite go to plan. When my husband ordered a ring for my 50 th birthday, the wrong one arrived. The team at Robert Gatward all worked hard to make sure that the right one came in, we were kept up to date with what was going on and they moved heaven and earth to get it in in time for my birthday. It arrived on the day, they called me the day before to tell me it was coming in and on the day when it arrived, also wishing me a happy birthday! They have all been very kind, they are always friendly and professional and going in there is always a pleasure. Thank you to the team at Robert Gatward x

A. R.

Lovely shop (Ipswich) with a great selection of watches and outstanding service, they didn't have the watch I wanted in store so they ordered it for me from one of their other shops. On our return the watch was ready to try on and adjust the strap, whilst enjoying a cup of coffee, before making the decision to buy. Overall a very pleasant experience.

M. S.

Good customer service - Although they were unable to assist with the item that i was looking for, they called me back to explain why this item was unavailable and took the time to discuss the reasons behind this and had a general chat. If i get the chance in the future i will not hesitate to purchase from them as the customer service was above what i had experienced elsewhere at other high end jewellers

R. H.

I purchased my first Rolex watch with Natalie, in this boutique. It is an amazing experience! All staff in this boutique are friendly and very nice to me. Highly recommend this lovely boutique!

A. R.

I first found Robert Gatward Jewellers around 2006. When I proposed to my wife, and we were looking for the perfect rings for our engagement and wedding, I knew that they'd be the perfect choice! The minute you walk into their Ipswich store, which is now a buzz entry system (extra peace of mind!), you're always presented by a warm smile and happy staff, who only want to ensure they can help in any way possible. On the occasion we visited it was a young gentleman that served us. I have to say, for a young gentleman (at the time) his manner and professionalism was just as brilliant as the jewellery he was showing us. His knowledge, attention to detail, personality and passion for what he was doing certainly shone. The store is beautifully laid out, with exquisite items, for all price ranges, perfectly displayed. I quite often found myself day dreaming to myself 'what if I won the lottery...' type scenario!! Overall, the experience was amazing - I felt, even though compared to probably other customers, we were not looking to spend an absolute fortune, we were still treated just as importantly! The manager runs a very tight ship, knows his stuff and is more than happy to help where he can! What's more, RGJ have been very kind to help with valuations every couple of years to assist with our home insurer demands. Mr Gatward - I certainly would not go anywhere else for my jewellery - I'd highly recommend anyone paying a visit, even to daydream, but more importantly, for that special occasion. Thank you for the most beautiful and important items of jewellery we've ever purchased. Mr & Mrs Redgrave.

s. p.

Sean was very helpful and even though I was not able to go into the shop due to COVID , he didn’t rush me on the phone went through everything , explained my options and had a great informed chat. Sean is very knowledgeable and I cant wait for the watch to come into stock and hopefully we will be out of lockdown and I can go into the shop to complete my purchase Big thank you to Sean !! Thanks Sam P

M. P.

I purchased my 1st luxury watch here and I have to say it was a fantastic experience, special mention to Sean who could not have been more helpful, hope to return soon to add to my collection.

M. P.

I rang around for weeks in my pursuit of a rare bi metal Tudor watch. I called these guys and they gave me the good news of the availability that one is in stock. They reserved it for me without quibble or deposit. I came to collect and they all treated me with the upmost respect and made the event worthwhile and memorable. The sized it for me and we’re knowledgeable beyond requirement. I’ve since put my name down for a even rarer batman Rolex model and I’m sure when, or if, it arrives they will replicate their great service. Highly recommend.

D. A.

Really great service, thanks Sean! Sean worked with me over the week to get exactly what I wanted, I found him helpful and knowledgeable, the actual purchase was COVID 19 safe too, well done!

G. W.

Sean was so helpful and made the purchase of a Cartier watch for my wife a really special occasion. A glass of Moët and polite and friendly service made an anniversary a truly memorable visit.

C. B.

Great experience at the Ipswich branch, Natalie was extremely helpful and knowledgeable and helped me greatly in deciding which watch to buy. Nothing was too much trouble. Highly recommend.

l. h.

Looked after brilliantly by Archie and all the staff, would really recommend to anyone, great service and more importantly lovely people

M. J.

A superb local jewellers that always has time for the customer. The service RG provides is second to none. Me and my partner have been served by Sean for the last few years and he has helped with everything from managing repairs of sentimental watches, to the sale of brand new watches. There is not a hint of the classic pressure tactics often seen in sales and the advice given to the customer is always honest and straightforward.

S. G.

Took my youngest son to choose a watch for his 21st birthday as we did a few years earlier for our oldest son such a friendly bunch of staff and fantastic customer service.

V. H.

Very helpful staff, kept us in touch while waiting for our Rolex. Good range of products

E. L.

A lovely store, suberb selection of watches and jewellery. Staff are really friendly and helpful.

M. H.

I've found this jewellery shop when I was searching for a local Pandora stockist. Staff are very attractive to your needs, this goes for both sides of the shop.

D. F.

Purchased two Rolex watches here, very professional service. Will purchase future items from them.

E. H.

Excellent customer service and a good range of watches, Pandora and jewellery makes this a worthwhile stop off when you're in need of shiny things....

r. d.

First class service great staff A pleasure to deal with

P. G.

Friendly and helpful service when we got our wedding rings. No pressure sales tactics.

T. V.

Purchased a Rolex from Sean ,very good would recommend many thanks

H. M.

Very helpful and polite. A stunning example of top customer service.

B. R.

After using Robert Gatward over the last few years I feel it justified to actually leave a proper review. There is no other jewellers like this in Ipswich, the are phenomenal!! The experiences we have had buying engagement and wedding rings has been nothing less than perfect. Taking as much time as we needed plying us with champagne is exactly how we wanted it to be!! Particular thanks to Duncan for pouring the bubbles and overseeing the whole process, Ellie for being so great helping us pick our rings and Natalie for being so fantastic and patient while looking at amazing watches. Honestly I cannot recommend this company highly enough!!!

C. F.

Extensive selection of quality watches and knowledgeable staff.

R. M.

Great store expensive

T. O.

Visited the Ipswich branch today and received a top service.

T. S.

Good, knowledgeable and personal service

B. S.

Amazing service, I would highly recommend to anyone.

G. M.

Such beautiful jewelry and outstanding service

J. M.

Excellent service where you feel special.

B. G.

Found the staff very helpful and gave a very personal service.

r. n.

Amazing products and service from passionate people

G. W.

Helpful staff. Nice jewellers.

T. B.

We bought two watches from Robert Gatward in Ipswich. The service from start to finish was first class, the watches superb. The care and attention the staff afforded us was first rate. Personal service, nothing was too much to ask. Would highly recommend....

J. O.

Great service and hospitality

D. B.

Lovely collection of timepieces

N. F.

Polite, welcoming and helpful

T. B.

R. a.

J. W.

D. C.

J. J.

S. G.

Absolutely wonderful experience . Manager Duncans knowledge of watches is incredible . Very comprehensive advice and guidance without a hint of pushiness . After sales service has been 10/10 as well . Will certainly use again

A. C.

Had the pleasure of dealing with Natalie, she took the time of talking me through all the options and decided what was best for my brother's wedding. Cannot recommend enough and a fantastic showroom too!

S.

Incredibly impressed and satisfied with the entire service especially by Natalie who was amazing I had really good amount of wrist time on the models I had been debating about and really glad I was provided the opportunity as it helped me in my final choice and so pleased to be a Rolex owner as of Friday! Thanks to the whole team at Robert Gatward

R. C.

Today was my visit to RGJ of 2024. I received the full attention of Lee who told ok time to catch up on our news from over Christmas. Pleasant conversation over a cup of coffee with no pressure to make a purchase. However, I was drawn to a lovely Explorer2 that was openly for sale in the shop window display. I was not expecting that, but it ticked all the requirements, so I bought it. Always a pleasure to visit here. Thanks Lee for your great customer service.

S. S.

Had excellent service from Lee Bowers of Robert Gatward Jewellers Ipswich finding my dream Rolex Oyster Perpetual Watch for our 40th Wedding anniversary.

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