Reviews of Browns The Diamond Store. (Jewelry) in London (London).
Browns The Diamond Store
Unit 1174, Westfield Shopping Centre, Ariel Way, London W12 7GD, United Kingdom
Description
Information of Browns The Diamond Store, Jewelry in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Browns The Diamond Store
Sunday
12–6pm
Monday
10:30am–6:30pm
Tuesday
10:30am–6:30pm
Wednesday
10:30am–6:30pm
Thursday
10:30am–6:30pm
Friday
10:30am–6:30pm
Saturday
10:30am–6:30pm
Popular times
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Reviews of Browns The Diamond Store
N.I can't recommend Browns enough. I had gone to the Ernest Jones next door to Browns, bought a ring, got told it needed 3 months to go to the USA to be resized. 4 months later nothing had arrived, so I refunded it. I went to Browns instead, and I left with the perfect ring. Kimberly helped me and she was fantastic. Really strong rapport, listened to what I needed and then showed me several options, among which there were about 3 that I loved. I just wish they offered in-store insurance options like Ernest Jones did.
J. E.Purchased our wedding ring from here. Saw a ring we liked in white gold, and asked them to make it in yellow gold with white gold accents. We had an issue with a diamond coming out. They were EXTREMELY professional in handling the issue and sorted it all out FOC. We have since dropped in multiple times as we are passing to chat to the lady who sold us and feel part of their family. Very warm welcoming atmosphere and not a high pressure sales driven organisation. Just genuinely good people with excellent service and quality jewelry. Keep it up!
F. M.Amazing staff and great service! The jewellery is really high quality and every detail is handled with care.
0. “. B.A new shop to me staff very knowledge able. If you are interested in DIAMONDS gift/investment/ 💍. U won't go wrong.
M. T.My boyfriend and I visited the store last week and it was great! Adele brought us through the history of the company and patiently helped us choosing what was best for us, taking care of every detail! That was such a nice experience and the quality of their diamonds is just excellent! Thank you and well done!
D. L. (. M.Great service with a personal touch. Always friendly and truly care for their customers long term, make you feel special in the store ... if something goes wrong with the ring they fix it no questions asked ... every time we visit the store they offer to clean the ring for free and you have the option to Upgrade at any time and just pay the difference ... feel like I will be a customer for life
N. N.A great place to buy high quality hand crafted jewellery. Prices are a bit higher than usual but the service makes up for it. Our Man Gavin helped us to pick the right ring and his friendly and helpful personality made us feel welcome and well looked after. Ramona took care of my after care and gave me good advice too how to look after my ring. Big thank you
M. M.Very welcoming place to be at, nice clean, the jewellery are exposed in comfort, and the most important thing is the staff Kim is the one you look for what a nice lady, I came in with my daughter to buy a gift for my wife and yes we did it, Kim was knowledgable and put us at ease all the time of choosing our piece, they do fitting to size in 2 weeks and engraving for free. Liked this shop and will be my 1 choice if it come to jewelleries! Big thanks to Kim and the staff there.
A. A.They have lovely engagement and wedding rings. Both of my rings are from here - what a lovely collection. Also my hubby's ring is from Browns. We bought our rings like a year before our wedding, and when we wanted to engrave it, even if they changed the policy for it I was able to get it included. Although for my engagement ring I didn't get the free engrave, even if they told us it's will be valid even after few years.
R. D.A thoroughly engaging and professional consultation with Romana who provided exceptional customer care and customer service on a recent visit
S. B.I bought a beautiful solitaire diamond ring from Browns store in Westfield White City last month.
I have to say i was very cautious after reading some of the reviews and i am very pleased to say that i was very happy with the service i received from Despina and Gavin the manager.
The customer service was brilliant, all my questions were answered and my ring was re sized and returned within a week.
I absolutely love my ring and would definitely purchase other diamond jewellery from them in the future.
A. L.I bought a beautiful ring from Browns last month (my fiancée absolutely loved it!). I came in many times as I was a bit uncertain about which ring I wanted to buy - but they were super patient each time and gave me tons of good advice and walked me through each step of the process. They were even flexible to my needs and we extremely professional throughout. I'll definitely be back, even if it's just to stop by and say hello.
T. C.Ramona looked after us so well, she was extremely nice and very knowledgeable about the company and jewelry care, all without being pushy. I really don't leave reviews unless people really deserve recognition for their bespoke service, she was really helpful and did everything with a big smile, you don't see this kind of service every day. Thank you Ramona :)
A. X.City branch was amazing. all staff were very helpful and I finally got my wedding ring sorted. the Stratford branch was a let down for the experience which made us go back to city even though Stratford is closest store for us. big thank you to both ladies and the gentleman who assisted us with lot of care and patience
K.I had great experience in this shop (westfield shopping centre). Michelle was superb help and great service. All was done fast and with great communication. Thank You !
C. H.Staff are extremely friendly and accommodating. Had to have engraving redone on my wedding bands because a branch in South Africa ruined it. Browns at Westfield redid this complimentary for me.
H. I.Very nice staff. Didn’t feel uncomfortable. Looked at some beautiful jewellery. Will definitely go back to purchase jewellery.
G. G.Fantastic customer service and good quality jewels and jewellery
M. Ç.A great place to buy unique and elegant diamonds and jewelleries..
Expensive..
Y. X.Great customer service, lacks stock and higher quality diamonds for set pieces. No room to negotiate on the price
H. B.Very helpful staff. Treated like VIP's. A good high quality purchase
M. S.Very personal experience! Michelle was great!
J. G.Amazing staff during and after purchase, happy to have bought from them.
m. b.Fantastic place with a chilled relaxing atmosphere and a great collection of designs :)
R. R.Great service great atmosphere and able to do a good deal
A. K.Excellent staff, very helpful without being pushy.
L. J.Nice store, fab range, friendly service
H. M.Brilliant staff excellent service
S. K.Amazing experience 👍
L. S.Amazing service
S. W.Excellent experience. Excellent product.
E. M.Great customer service ❤️❤️❤️
g. b.Very nice merchandise
G.Nice store!
H. y.Good store
S. K.Feeling lucky
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N. M.Contact
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