Reviews of Mappin & Webb. (Jewelry) in Manchester (Greater Manchester).

Mappin & Webb

173 Reviews

59 Comments

Jewelry

Watch shop

12-14 St Ann St, Manchester M2 7LF

Description

Information of Mappin & Webb, Jewelry in Manchester (Greater Manchester)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Mappin & Webb

Reviews of Mappin & Webb

T.

As always absolutely faultless service. received a call on Tuesday from David who i have dealt with for a number of years previously in the York branch to say they had a 126621 coming into stock. I have been after this for a long time to add to my collection. I look forward to continuing to grow my collection with Mappin and Webb in the future. a GMT next fingers crossed :)

P. A.

They treat all customers very well. I have been looked after extremely well by Lorraine’s team and would highly recommend visiting the store for watches, jewellery or just to browse.

G. E.

Fantastic service! Once again Andrew at Mappin & Webb Manchester has gone above and beyond in sourcing a present for my daughter's 17th Birthday. Made her feel very special indeed! Thank you

H. K.

Have a brilliant relationship - Sky is very knowledgable, transparent and accommodating. I purchased my first Rolex from m&w and I will not be looking elsewhere for jewellery!! Thank you

M. A.

Fantastic customer service from the Nimrah and the team last week. Thank you to Lorraine for the surprise on my Rolex case. Looking forward to returning in the future.

C. B.

Can’t wait to buy my watch from here the service so far has been amazing. Called in today to try and buy a Rolex, unfortunately they didn’t have the one I wanted in stock but Antony (a friendly and genuinely nice guy) was really helpful and helped me get on the waiting list.

A. L.

Great service from Antony at Mappin & Webb today. I was made to feel very welcome at entry and it was refreshing to deal with someone who shares a genuine interest in watches. We had a great chat and I’m very happy with my new purchase.

L.

*Edited review - I raised some concerns with my AD over a lull in communication following a lengthly wait for a particular watch. This was dealt with incredibly quickly and reinforced my original positive opinion of the Mappin & Webb Manchester team. Their customer service was fantastic. I have now purchased my third watch with them and it's always an incredible experience going in to the store. Thank you again.

W. A.

Brilliant experience using Mappin & Webb for the purchase of a Rolex, Angel and Nimrah are both very knowledgeable and provide a great level of customer care. My first purchase with them, will definitely be back for more.

H. S.

The customer service at this store is exceptional. I visited earlier this week to look at a watch. I was warmly welcomed by the gentleman at the door and after that all the staff members went out of their way to make me feel comfortable and like a valued customer. In particular Lorraine, Martina and Nimrah were extremely professional and knowledgeable whilst still being friendly and approachable. I ended up purchasing the watch and am very happy with my decision. I look forward to seeing them all again in the near future.

M. B.

Exceptional service from the team and they really went the extra mile with the fine details on my dad's 88th birthday making the day even more memorable and exciting! Thank you

W. C.

Excellent service from all staff whenever I visit, especially Nimrah, Helen & Angel. This branch of Mappin & Webb is a great place for a high end purchase with great customer service and support. I had a new watch and two very sentimental rings repaired which now look amazing. Highly recommended. 2nd update - Unfortunately it seems I can't write another review on here so this is an update: Second purchase a few weeks later, great experience again and the very fabulous Nimrah sourced me a new Tudor Black Bay 41 with an amazing blue dial. Highly recommended folks. 3rd update - another great purchase, this time a Cartier Ronde Must 40mm. A beautiful watch in a striking red Cartier box and an 8 year warranty, extended for free when registering with Cartier. thank you again Nimrah.

B. W.

Fabulous service from Antony. I wanted a particular Rolex watch which Antony had in stock. He refused to take payment before I saw the watch. A week later, after saving it for me I travelled to Manchester and was made to feel very special, and the service was excellent. I have since realised buying a Rolex watch is only the first part, the main part is where you buy it from. There isn't a day goes by when I don't look at my watch and think of my time spent in Mappin & Webb with Antony looking after me. I look forward to a return visit for another purchase in the future. Bob Whitehead

D. t. L.

I have been purchasing watches from this store since 2016. I'm always made to feel extremely welcome and valued. Lorraine and Antony are a pleasure to deal with. I can't recommend this store enough. Keep up the great work and I hope to see you and the team soon. Thanks. Luca

N. B.

Find yourself a High Street jewellers where all the staff have passion and commitment for what they do. The whole team at M&W Manchester are fantastic, making one feel welcome and comfortable every time you visit. In particular Andrew, his knowledge and customer service goes above and beyond what you would expect.

V.

Friendly professional staff with 5 star customer service. Retail stores need to step up their game to compete with online and I feel mappin and Webb have done that

I.

A long overdue and special thanks to Martina for arranging a wonderful retirement present for my father in law. A great experience from start to finish, the team here proved themselves to be friendly, knowledgable and reliable. 10/10

J. A.

I would like to express my sincere appreciation for the exceptional service and memorable experience I had during my visit. One aspect that stood out to me was the attention to detail in the store's presentation and ambiance. The elegant and sophisticated layout, along with the well-curated displays of timepieces, created a luxurious and inviting atmosphere that enhanced my overall experience. I would also like to commend the entire team at Mappin & Webb Manchester for their professionalism, expertise, and genuine passion for horology. It was evident that each member of the team takes pride in their work and strives to provide the highest level of customer service. The personalised attention and willingness to go above and beyond to meet my needs were truly commendable. Furthermore, I appreciated the seamless and efficient purchasing process, from the initial consultation to the final transaction. The team's expertise and knowledge about the timepieces, as well as their assistance with paperwork and documentation, made the entire process smooth and enjoyable. In conclusion, I have been thoroughly impressed with my experience at Mappin & Webb Manchester. The exceptional service, attention to detail, and passion for horology demonstrated by the team have made me a loyal customer. I look forward to continuing my relationship with Mappin & Webb Manchester and recommending it to others. Thank you once again for your outstanding service and for providing me with a truly memorable experience.

1. G.

After having bad experiences at other jewellers I nearly gave up trying to purchase the Rolex I have always wanted. However I must say Martina at your Manchester store was extremely helpful and professional and she is an absolute asset to your company! It was a pleasure to speak to someone with good knowledge and willing to help with my enquiry unlike my previous experiences elsewhere. Thank you , Richard Griffiths

M.

Recently purchased an item and I can't praise Amy enough for spending time with me during my visit to the shop. Very accommodating and knowledgeable. Hope to be back in soon for another purchase!

G. B.

I can’t speak highly enough of this store. I have had excellent service over the last few years from all the staff here, and special mention to Antony who is a very nice chap. The friendliness of the staff is only matched by their knowledge about the items they stock. Looking forward to doing more business again in the near future.

J. W.

If you think you know what great customer service is, wait till you visit the fantastic staff at Mappin & Webb St Ann St.Manchester. The whole team are second to none. Martina, Pam, Lorraine and last but not least the very Patient Ryan. From the moment you walk in the door you are made to feel very special and the champagne Just tops it of, Amazing experience. Thank you all for making my daughters 21st present very special.

J. C.

My experience with Mappin & Webb Manchester was absolutely brilliant. I would like to extend a personal thank you to David Barber, who helped me acquire my first Rolex! David was so professional from our first interaction in which I expressed my interest in my desired piece, he kept in regular contact with updates & made the collection of the watch really special! He is a true credit to the Manchester Showroom and Mappin & Webb as a business! I look forward to dealing with David in the future!

J. S.

Andrew is the most polite and professional representative of the showroom you could imagine. The showroom is immaculate and they always provide 5 Star treatment. Bravo!

D.

Nice boutique type store with a relaxed atmosphere, friendly knowledgeable staff with exceptional customer service skills (with a smile) I contacted the Maplin and Webb customer service department and found them very helpful and again a fantastic service and handled my enquiry efficiently and effectively. Highly recommend.

S. R.

Great service, Martina was Excellent. Very helpful staff

i. C.

Situated in the city centre close to most of the other watch sellers. Very happy with my watch service.

J. L.

Wonderful experience purchasing my watch. Highly recommended

H. A.

Lorraine & Antony are absolutely wonderful. Extremely helpful and always so hospitable. Thank you as always guys.

P. W.

Extremely Helpful & Professional, would recommend M&W for Rolex service. Thank you!

M. C.

You don’t have to always buy on your first visit but I must say the customer service given from Abdul was excellent I look forward to purchasing in the future.

H. V.

Excellent customer service, we were offered tea, coffee or champagne... made to feel very welcome and my gift was beautiful!

S. R.

I recently purchased a stunning watch from this store, and the experience was exceptional! Lorraine, was as always incredibly knowledgeable and made me feel completely at ease. She guided me through the process, answered all my questions, and helped me choose the perfect watch. The timepiece I bought is everything I hoped for—elegant, precise, and truly special. Lorraine’s professionalism and personal touch made this purchase memorable. Highly recommend this store and Lorraine for anyone looking for quality service and luxury timepieces or jewellery! Fantastic experience from the team as always!

T. C.

Andrew was wonderful, very polite, very helpful, plenty of information, I am really pleased with my eternity ring and I am looking forward to wearing it. With Andrew's help he made it easy for us to choose and feel very pleased with our choice. I word definitely recommend this store when buying for a special occasion. Thank you

H. H.

Great staff who will look after and guide you in making your jewellery purchase there. They are professional and affable, I highly recommend this store!

M. S.

Treated in the most special way for a special purchase, you are made to feel unique and valued

N. T.

A 5 star professional knowledgable service with staff who go above and beyond to help the customer. An excellent establishment with qualify products,staff and service.Will visit again.

L. N.

Excellent customer service, every member of staff are happy to help but we have always been really well looked after by Andrew, Thank you!

G. G.

Good service, pleasant staff, completed repair to watch, all good.

R. M.

polite helpful staff, and wife loved her new watch.

F. H.

Great place for jewelry & watches...staff very helpful.

P. B.

Great place to shop, staff fantastic

S. P.

Excellent, professional and friendly service as always.

J. K.

The staff are so so nice and helpful fantastic service

P. W.

The Best. Period. Traditional and courteous client professionalism meets modern ambience. Lorraine is the exemplary definition of setting the bar for how to run a blue chip branch. Always has time for everyone and nothing is ever too much to ask - her staff are a credit to her , the store itself and a business as a whole. Look nowhere else.

S. W.

Very accommodating and professional

S. H.

Good covid precautions

D. E.

A. R.

I. J.

T. B.

A. H.

R. C.

p. s.

P. M.

I went into the St Anns Square branch. The experience was wonderful. I was cheerfully greeted at the door. The staff were very attentive, friendly and lovely to deal with. I got a cup of tea from them a lovely touch. Nothing was too much trouble. You are made to feel special. Exemplary service is the service I got. So thank you all for looking after me on 6 th April

J. S.

Nimrah has never failed to give exceptional service. Very knowledgeable and transaprent. Managed my expectations well and also got me bubble tea and macarons as well as the watch I wanted! Genuinely the best service ever.

J. L.

Went with a friend of mine and met with Amy. All of the staff are very accommodating and informative . Nothing was too much trouble.Enjoyed a long chat and refreshments. My friend and I came away hours later very satisfied. Excellent.

A. B.

10/10 all round! Antony is super helpful, friendly and very knowledgeable. Great selection of beautiful watches on display. 100% recommend - Thanks

C. S.

After wanting my first Rolex for along time now, i wanted to buy one brand new and start a collection, I have walked into other dealers in the past and basically got brushed away. I got in contact with Nimrah back in early 2021 and put my name on the list for my first Rolex, i stayed in contact with Nimrah, she always replied and was always helpful, in May 2022 I got a call from Nimrah saying that my watch was ready to collect, I was so pleased, I collect the watch after that weekend, hopefully this is the first of many, thanks again Nimrah.

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