Reviews of Phelans Jewellers. (Jewelry) in Milton Keynes (Buckinghamshire).

Phelans Jewellers

68 Reviews

60 Comments

Jewelry

Jewelry manufacturer

14a, Crown Walk, Milton Keynes MK9 3AH, United Kingdom

Description

Information of Phelans Jewellers, Jewelry in Milton Keynes (Buckinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Phelans Jewellers

Reviews of Phelans Jewellers

L.

Exceptional Service and Stunning Bespoke Ring. I popped into Phelans after initially spotting a channel-set ring and upon chatting to Samantha, found out they were an independent business and able to undertake remodelling work. I returned with some old jewellery and stones for them to review and Samantha started to sketch out some designs after getting a sense of what I was after. Her ideas were great and the design along with the stones, were sent to the workshop for review. A short time later a CAD drawing was sent to me of the ring along with a very reasonable cost and following some very small amends, the ring was commissioned. The Customer Service from start to end was exceptional - a weekly status update was provided, the designs took into account my other jewellery, and the additional stones needed were of comparable quality. Only a few weeks later, I have a stunning ring, unique to me which is getting many compliments. I would have no reservations about recommending Phelans based on this experience and am confident I'll be a return visitor the next time I'm looking to buy a piece of jewellery.

J. H.

My now husband purchased my engagement ring from Phelans; designing it himself. The ring is beautiful! We have then both purchased our wedding bands from Phelans and cannot thank the team enough. They are always on hand and the service is great. I damaged by engagement ring, and took it back to Phelans. They assured me that they could fix, and within a week it was back with me. We take our rings back to Phelans once a year to get cleaned, and come back as good as new! Would 100% recommend Phelans

T. B.

I found Phelans when browsing Milton Keynes shopping centre for a wedding band. The staff were so helpful and listened to exactly what I was looking for. I also asked for my engagement ring to be remade as it was made bespoke by another jeweler and had broken twice so had lost confidence in wearing it, especially as it contains diamonds passed on by my Mum so were priceless. I now have confidence wearing my engagement ring and have a wedding band that is a bespoke fit against my engagement ring. Brilliant service, everything was completed before the time frames they had given and great quality. Thank you so much.

S. B.

I had Phelans make earrings to match a favourite necklace belonging to my wife. They listened to my detailed brief and have produced a beautiful pair of bespoke earrings just as I had imagined. The whole process was a pleasure. I was kept informed of progress and they were finished within a specific time frame. The workmanship is exquisite and the complete cost was actually less than expected. Staff are knowledgeable, friendly and very easy to deal with. A first class experience all round.

L. H.

Outstanding service! Simon and his team rebuilt my engagement ring in platinum for me and made our bespoke wedding rings. All the rings were exactly what we wanted and came back within just a few weeks! Exceptional service and value for money, I can’t wait to go back and have another price of jewellery custom made. Such a lovely family business, I always choose to support local and this is why! The value and service you get is just the best! Thank you :-)

J. B.

Ella and the team at Phelans were absolutely fantastic during my recent purchase of an engagement ring for my fiancée. The service was first class - from knowledgeably explaining the process, sourcing the right diamond for me, designing the ring and checking in as the ring was being made. Buying an engagement ring is not only a big commitment but also can be a minefield buying it for your partner! Ella put me at ease throughout and I can’t speak any more highly than the fact my now fiancée absolutely loved the ring. Would recommend Phelans to anybody - thanks again!! James

M. P.

I don't think I've ever experienced better customer service, from the moment we walked in the very first time for a rough idea of pricing to the moment we picked up the rings I was blown away by how friendly everyone in the store was. Nothing was too much trouble! The rings are beautiful, the price was the best on the high street and the service was impeccable. For a couple getting married, this took the stress out of the whole ring purchasing process. And we will always recommend and return.

N. B.

I have purchased numerous items of jewellery from Phelans over the years, including custom-made pieces, and each time they deliver! The quality of the jewellery is fantastic, as is their customer service. I definitely recommend them. Thank you very much Simon and Ella, I will be back!

j. b.

So pleased with my custom made wedding & eternity bands, beautifully crafted with care and attention to detail that's second to none. Also the most welcoming and professional service by all the team in the store. Faultless from start to finish, would always recommend.

S. S.

This is a lovely, family-run jewellers. They have always provided a fantastic service to us and offered great advice when we were choosing my engagement and wedding bands. We'll be returning there to shop for any other pieces of jewellery!

F. H.

The service provided by Samantha was exemplary. I purchased a pair of diamond earrings on her recommendation and am not disappointed. This store is a professional outfit that looks unapproachable but is in fact one of the friendliest and most welcoming jewellers in The Centre MK

C. C.

Natalie is certainly a credit to this family business. After searching for wedding bands and finding almost what we wanted but not quite, we thought let's just visit and see...and what a great decision it was! We had our wedding bands made exactly how we wanted them, including a specific stone setting to match the engagement ring. All done within time frame, including engraved. Sizing was slightly wrong but immediately resized taking just 2 days straight after our wedding so that we weren't without the ring for long. Only comment was the resizing left the inside of the ring unpolished, but as its the inside it's not the end of the world.

M. H.

Amazing service! Lovely people and wouldn’t go anywhere else for jewellery repair now. I lost an earring back and they managed to find an almost exact match for me, saving me from having to buy two. Thank you!! Fantastic repair on my gold necklace too.

J. G.

Absolutely outstanding service. We had my wedding ring made here 12 years ago and have now been in to resize. Over the 12 years I've always recommended Phelan's, and I've only ever been thanked for the recommendation. Having been back again recently, it's exactly the same level of service as before, and thats a good thing. Simon and the team, thank you, and see you when my fingers get fatter again!

B. C.

I had the shank of my engagement ring rebuilt as it was very thin after 55 years. I found the staff very helpful and was quoted a very fair price for the work which was completed on site and ready for collection in excellent time. I chose them because of the favourable reviews already on line and would recommend them to any friend requiring similar repairs

D. C.

Absolutely brilliant service, start to finish i couldn't ask for more. I exchanged about 50 emails communicating about the specifics and visited the store 3 times to make the important choices in person. Seriously competitive on pricing and great aftercare with a ring resizing. Would highly recommend.

R. S.

Having enquired from Hatton Garden to the Jewellery Quarter in Birmingham I found my own gem in Phelans in Milton Keynes.Not only did Simon source the best diamond at the best price on offer, the advice and the presentation of the ring by the staff to my wife left her in tears of joy , from which I am still receiving my own benefits! Thank you Simon and the team, my family and friends will no doubt be in touch .

B. S.

Anazing service and such attention to detail. When my engagement ring needed to be rhodium pkated, they nitice the claws were weak and the diamond was loose. Simon, Natalie and the girls are so friendly and helpful would not use any other jeweller

s.

Phelan's worked with my partner to create the most perfect engagement ring for me. They gave great help/advice to him and the end result is more than I could have expected - couldn't be happier with it!

M. H.

I've used this jewellers a few times now and if I want anything I will always try here first. They are always putting their guests first and make you feel valuable. Thank you for your awesome service

S. M.

After 4 painful trips to Hatton garden, where I was sold a Garnet as a Ruby and had to haggle to get my money back I was recommended to Phelans. I felt from the second I walked in the shop they wanted to find me my perfect piece rather than just sell me something like in Hatton garden. Every single member of staff took interest and turned my experience into a really positive one. I cannot recommend these guys enough, they did everything they could to find me exactly what I wanted.

J. C.

So happy I discovered Phelan's Jewellers. The expertise of all the staff along with the excellent customer service makes the experience of buying jewellery extremely special .Their bespoke service is particularly special - I asked Simon Phelan to design and create a necklace to match a ring I had, I was thrilled with the result - so much so that I subsequently asked him to design and create a matching bangle. I would recommend them to anyone that wants to purchase jewellery. I will definitely be visiting them again.

C. H.

Wanted to get a piece of jewellery for my girlfriend for Christmas, wasn’t sure exactly what to get. I went to Phelans after it being recommended. Natalie was amazing and so very helpful in helping me pick something. She was very knowledgeable and it was a breath of fresh air compared to some of the more well known jewellers. If you want a quality unique piece that will last a lifetime, I would highly recommend Phelans.

L. W.

Friendly service and great advice abd expertise. They have done a fab job resizing and cleaning a family heirloom. My daughter is over the moon. Thank you.

G. W.

Have used Phelans for a number of purchases and design work, They are not the cheapest but the quality of workmanship is second to none, so therefore you get what you pay for an item that will look fantastic and will be maintained free of charge afterwards and have peace of mind you made the right decision to use Phelans All the staff are highly knowledgable and nothing is to much trouble, a special thanks to Ella and Sam who we saw regarding our purchases and not forgetting Simone, Natalie and Simon (Designer and Jewellery Maker) If you want something unique and different, something out of the ordinary Phelans is the place to go

L. S.

Fantastic staff! Super friendly and helpful. Made the experience very enjoyable. And the ring was just perfect. I love how it is a little unconventional in its design. Very unique and special. Thank you 😊

M. R.

My husband and I were searching for bespoke wedding rings and we looked at lots of different shops. We came across Phelans and we were at ease from the very beginning and decided to get our rings with them. We were attended to by Ella and she kindly got our sizes for us and gave us all the information we needed without any pressure. She kept in touch with us the whole process and we are so happy with the result. Ella is very kind, friendly and professional. The rest of the team at Phelans were also so kind and attentive, so thank you to all of you! You are a wonderful family business Phelan's prices in our opinion are also more affordable compared to the other jewellers we looked at, with the same high quality. Thank you so much, we didn't get the wedding we wanted because Covid basically cancelled it, however we have beautiful rings that will last forever

G. J.

Absolutely fantastic service from these Guys! From the design and style to costs! Couldn’t be happier with all of it! Highly recommend if you are wanting something bespoke! You’ll be treated very well! 5 ⭐️

L. C.

I have used this beautiful jeweller’s since it was in Luton I have bought items which are lovely and had one designed and made using little diamonds from a ring I already had 3 years ago I decided to change my wedding engagement eternity and another beautiful diamond ring changed and redesigned into platinum my wedding ring was dated inside with our wedding day and our vowel renewal dates so it was suggested they did a platinum overlay and used the diamonds out of my eternity ring as insets and my other ring took the diamonds and made a new eternity ring all absolutely stunning then hubby bought me a beautiful solitaire from there that is not the end I have just received my old engagement ring which was a trilogy also bought from them when they were in Luton Natalie has redesigned it for me it’s stunning can’t stop looking at it I will shortly be taking my mums engagement ring of which the setting is platinum so going to have shank changed to platinum as she is no longer her and I will be able to wear it The staff are second to none the jewellery is beautiful it’s a pleasure shopping there

L. J.

I’ve always slowly walked by this Jewellery shop, perusing the glistening window displays. I recently needed my rings resizing, so requested a quotation from them. This came back very reasonable, and cheaper than other Jewellery shops. They also included a complimentary re-plating of one of my rings. One of the assistants said that it’s their policy if you purchase from them you get a complimentary re-plating once a year which is fantastic! I found them professional, great workmanship, welcoming and very helpful. I will definitely be using Phelans again, give them a go!

J. S.

Very professional - love my earrings - would definitely consider a bespoke piece of jewellery as the quality for price is very good

J. S.

I have previously purchased a few items of jewellery from Phelans. Having had fantastic service from them before and especially the fact that their after care far exceeds any other jewellers I have been to I decided to create a bespoke ring for my girlfriend during lockdown. I cannot fault their service; they were extremely helpful and completely exceeded all of my expectations, especially during these unprecedented and difficult times. They guided me through all of the design options and made sure the ring was exactly how I wanted. My girlfriend was over the moon with how the ring turned out and I cannot recommend them enough.

S.

Such fantastic service, they create really good quality bespoke jewellery. Brought my girlfriend some earing amd she loves them.

P. R.

Excellent and personal service. They made me and my wife feel like we were their only customers. The finished product was better than we expected, we've already gone back for more.

C. N.

Honestly the best service ever given. We've brought my engagement ring and our wedding rings from them and the service was outstanding. They make you feel so welcomed the second you walk though the door. Great family atmosphere. No pressure into buying anything, they're very helpful with advice, really know what they're talking about. Have highly recommended this jewelers to everyone I know.

M. F.

All the staff we dealt with were patient, friendly and attentive to my fiancé and I. The experience was perfect from start to finish and delighted with our weeding rings.

J. H.

I have used Phelan’s on a number of occasions but this time it was for something extra special… Back in April 2017 I purchased 2 plain gold bands which were to be used as engagement rings for my partner and me – the level of service I received then, when making sure I got the correct size and style, was excellent! As we had agreed on a date for our marriage we needed to get the ball rolling on finding/creating our wedding rings; and because friends of mine had had stunning jewellery made, and because it was our wedding rings, we knew exactly who would make them for us. Upon the initial meeting with Natalie we knew we were in safe hands with someone who had the patience, expertise and knowledge required to ensure our rings were perfect. We had a number of meetings where we would all discuss ideas and finally decided on our designs. One was using the existing engagement band but enhancing it by incorporating a diamond, and the other was totally new with diamonds but had to incorporate my engagement ring too – which was placed on the inner side of what was to become my wedding ring. There was constant communication throughout the entire process and catch-ups were had while the rings were being made to monitor progress, make sure our designs were still the same and also to ensure sizes hadn’t changed. Upon collection of the rings a fuss was made by not only Natalie, who was handling our commission, but also Simon and Lorraine too. It really felt that they all had a genuine interest in what we had made and our actual wedding too. Thank you Phelan’s for all you did - people are still admiring our wedding rings commenting on how amazing they are. Without hesitation I would definitely recommend using Phelan’s for all your jewellery requirements.

l. m.

Just before Christmas, I visited the shop to purchase an eternity ring. The owner served me and the service was first rate. I was shown a vast selection of rings and spent a long time trying to reach a decision. My engagement ring was styled in such a way that it would not sit flat to another ring. This meant I was unhappy with all the eternity rings once I put them on. He explained why and showed me how my ring could be remodelled to fit and even did this at a fantastic price. The remodelling was completed in half the time quoted and I am absolutely delighted with the rings. They look fantastic together. I will certainly return.

V. R.

Love the Phelans experience. My husband wanted to get me something special for my 40th and had the most beautiful ring and then for my 50th diamond solitaire earings, both peices just beautiful. The service we got especially in lockdown was outstanding. Would recommend to anyone.

A. M.

Welcoming, friendly and very helpful. Went in for wedding bands with a bespoke etched pattern. Samantha was very helpful in helping us choose the style of ring and precious metal. Would definitely recommend.

L.

By far and away the best jeweller that I know. As a family, we have bought all of our jewellery from Phelans for many years. Outstanding, faultless service in every way. I can't recommend them highly enough!

A. B.

Using my partners account as I don’t have a google one. Phelans were absolutely amazing, the moment we walked into the jewellers we knew that it was the store where we were going to purchase our wedding bands from. Natalie talked us through the process from start to finish and was able to re-set my engagement ring so it fitted perfectly against my wedding band (something other jewellers couldn’t do). They used a diamond from a very sentimental ring and created me a pendant which I can wear on my wedding day. Highly reccomend! A big thank you to Natalie, Simon and all the staff at Phelans. Thanks Nicola :)

A. T.

I have purchased a few pieces of Jewellery for my fiancé from Phelans and the quality of the jewellery and customer service is second to none. They are also very competitive on pricing and I will be buying more :).

S. R.

My mum has her ring adjusted at this Jewellers. Someone recommended them. I have to say we received outstanding and reliable service . I would definitely recommend Simon and his team . Thank you !

S. W.

My favourite Jewellers, I have purchased a few items from them and absolutely love them. The staff are so friendly and helpful and the quality of the Jewellery is the best, after finding Phelans I wouldn't use another Jewellers.

I. B.

Brilliant and professional service as always.. My rings look amazing.. Thank You.

J. T.

The team at Phelan’s are exceptional. The customer service is outstanding and the Jewellery that they make is beautiful. We buy all of our Jewellery from here and would not even entertain going anywhere else.

P. R.

Courteous staff as always. Thank you for cleaning my precious jewels purchased from yourselves. Will definitely return.

L. T.

Always first class service from Phelans. I have been a customer for years.

K. P. (.

Took my wife's ring that had lost a small diamond to see if they could replace it, very courteous staff who checked the entire ring and quoted a price for the replacement, which is now being repaired by them. Excellent service..

A. O.

Very impressed Would recommend to family and friends! Thank you very much

J. C.

Purchased a ring, always get compliments. Enjoy wearing it every day. Great personal service, super product knowledge.

M. K.

We have used this jeweller for many years for repairs and new products first class advice and service. Thanks

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