Reviews of Laings. (Jewelry) in Southampton (Hampshire).

Laings

207 Reviews

77 Comments

Jewelry

Jewellery Store

Watch shop

SU16, West Quay Shopping Centre, Southampton SO15 1QD

Description

Information of Laings, Jewelry in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Laings

Reviews of Laings

G. A.

Superb service spent a Saturday morning looking at rings. I am delighted with my choice I'd like to thank Katrina for being so kind and patient. She is very knowledgeable and I'm sure we went over her time but she never rushed us. Would recommend Laings to anyone looking for a quality ring with quality service. Thank you

L. S.

My partner brought my engagement ring from the Southampton branch and we have received fantastic service having my ring resized. It was able to be done in a time frame so I had it back for an event. Highly recommend all the staff are brilliant and so helpful. Thank you

m.

A truly wonderful experience - my initial enquiry was dealt with by Fiona who helped me source my dream watch. She was so warm and friendly and on the telephone made me feel like she really valued my custom, I could not wait to get into the store to experience the great service in person. On arrival at the store, Stewart came to greet me and the welcome was equally as warm and friendly. My daughter commented how chatty everyone was and it didn’t feel like the watch shops we had been to previously. The handover was great, Stewart went into great detail and I left a very happy man, with a watch I love. I would not buy a watch anywhere else now (and I have bought many) Thank you to the team at Laings, especially Fiona and Stewart - all the best, Mike

N. d. H.

Gorgeous boutique & excellent customer service. Nothing is too much trouble! Very pleasant.

R. S.

We bought our wedding rings here and the experience we received was outstanding by far the best I have ever received from a jewellers.

P. A.

Had a very pleasant chat with "Rodrigo" about an item I was interested in. A very genuine/human interaction that surpassed my expectations.

P. S.

Met with Louise at Southampton branch to discuss Rolex Watches and how to go about purchasing one. Given the waiting lists for Rolex, I was expecting them to be a little arrogant etc, However, Louise was very professional and courteous, let me try some on for size, and explained the whole process for me. Hopefully I will be able to purchase a Rolex at some point from Laings and I'm also planning on buying another watch whilst I wait.

B. C.

I visited Laings to enquire about a watch I have always been interested in and was extremely impressed by the time and attention that the sales executive, Fiona, spent with me, letting me try on the watch in question, explaining all its features and answering any questions I had. Thank you Fiona for your help and guidance.

J. F.

Geena is an asset to your business. Friendly, classy and most helpful.

J. S.

Great jeweller very knowledgeable and was honest about how i would get my first Rolex. I have just started my own collection with a . Bamford Tag Quaracer . Tudor Black Bay. Oris 65 40mm Heritage. So i hope it won't be to long before i get the call to collect a Rolex Oyster Perpetual. Thanks again for being honest.

T. H.

Happy to leave a 5 star review here for Fiona Liu and the team at Laings Southampton! Fiona recently helped us find the perfect diamond engagement ring, going over and above to spend time talking us through all of the different styles and settings. We really appreciate the friendly and personable service and look forward to seeing you again soon. Thanks again, Sean H-D

W. H.

I have yet to purchase a watch from Laings Southampton but I did visit to discuss a future purchase and to establish a positive relationship with the guys there. I met Jake the in house Rolex expert and had a thoroughly enjoyable experience discussing our watch collections and watches in general. All the staff were extremely welcoming and professional, especially Jake, who allowed me the pleasure to try on some wonderful watches. As soon as the particular watch I'm after is made available I shall be returning to make the purchase and thoroughly look forward to it, adding another grail watch to my current collection of Omega and Rolex. I also look forwards to continuing developing a great relationship with Laings as there are a number of other watches on my list to buy and my current collection to maintain with manufacturer servicing (that Laings oversee on the customer's behalf).

K. T.

I purchased a beautiful Rolex as a surprise birthday present and wedding gift for my future wife She had no idea and her reaction was a picture in itself when I took her to their shop.( on her birthday ) The team in Laings planned it all with her eventually taken to the display cabinet where a birthday card, a bottle of champagne and her watch were in view My enormous thanks to them all especially Fiona who planned it and Andy who completed the surprise I found the staff to be professional, polite and all that I spoke to seemingly happy in their work Laings should be very proud of their staff Thank you for making the day very special. Would I shop here again, of course, without any hesitation is the answer

A. N.

Fantastic service from Southampton store. Andy Andreou is a great guy, we have purchased couple of watches from him including Rolex and I have to say me and my husband had the best experience ever. He spent a long time with us even without having his lunch or anything just so he can provide a first class service to us. We travel from Bournemouth and we won’t go anywhere else. Very high class customer care, will definitely recommend them.

D. B.

I took my rolex submariner to be serviced the Rolex person was very friendly talked me though the entire process then I mentioned patek philippe he walked me acrossed the shop to then show me the collection! The patek gentleman was very friendly and knowledgeable what a great day and service! I'm sure they have a very loyal customer base it's only a shame people only leave reviews to complain!

G. B.

I would like to thank Fiona and the laings team for being so attentive for my jewellery and watch purchase a few weeks ago, the service you receive in store is second to none and the store is very welcoming with a fantastic selection products, I look forward to my next trip to laings.

D. C.

Wanted to replace my sapphire engagement ring with a diamond one, but didn't really know the ins and outs of diamonds. Rob was brilliant in explaining and took a lot of time to ensure I got something I really wanted. Everyone at the shop was friendly and helpful. Made the whole thing a pleasurable experience.

A. R.

Had to take a ring back after being repaired earlier in the year as the stone had worked loose again. Hoping when the ring is returned to me this time the workshop have done a good job. Shop staff however have been professional.

T. F.

Visited the store last week to ask about getting a watch for my fathers 60th. I enjoyed every second of it, I was particularly surprised at how well I was treated by a guy called Will. I'll definitely be coming to him for watches in future and will be sure to refer Laings to my friends and family. For those interested in purchasing through Laings - Will's your guy!

C. B.

I am interested to see that this store either scores very high points or very low ones and very little in the middle which is strange. I have used Laings formerly Parkhouse and Wyatt for about 20 years and although the staff have changed as you would expect I find the new staff as helpful as the original staff were. My experience was excellent from start to finish and I found Miriam and Stuart both very helpful. Importantly this Jeweler chooses its own pieces which means that you are much more likely to find something unique and interesting.

J. O.

excellent service from Tom of the watches department, after going to Bournemouth and finding the staff not very helpful my daughter recommended laings, Tom was very professional and friendly and we were very pleased with the service and we hope to buy again from you in the future thank you 5***** service😊

M. S.

Been shopping at laings now for over the past 12 months and the service we get is Absolutely brilliant dealing with miriam she is very friendly very helpful nothing is to much trouble amazing service got my dream watch yesterday that she had arranged for me as a surprise I can't recommend her enough thank you very much miriam and will be definitely back at some point next year for all our jewellery and watch purchases thanks to all the staff at laings the service you receive is great kind regards Michael

J. M.

What an amazing experience we have received every time we have visited the Laings Southampton Store during the last four years. From the minute you enter the store you are made to feel welcome and like you are visiting your family Jewellers. We are so fortunate that the staff all have a wealth of knowledge and expertise and are happy to share that and advise you in a very professional and yet relaxed environment. The range of products and quality are exceptionally good. They take the time to build a relationship with you as the person first, it is not just a high street jewellery store it is so much more. They never rush you and let you take your time, nothing is every too much trouble for them. The whole experience is something you will never forget and so special that it makes your purchase even more of a celebration of your special occasion. Sometimes the store can be very busy especially on weekends and holidays, so we would always book an appointment so that we are not disappointed when arriving at the store and can always ensure that we have the time with the staff that we wanted to speak with.

r. l.

Service with a smile and a pleasant manner dont adequately describe the experience of visiting Laings. Good quality jewellery at a good price. After sales service is second to none too

n. a.

Visited the Southampton branch today to purchase a watch and was assisted by Fiona Liu. Fiona's customer service was excellent and her knowledge of the products was incredible. Fiona is a credit to the company. We look forward to visiting again soon.

D. S.

Having spent the best part of 5 years looking for a ring that ticked all the boxes - was unique, had the wow factor; I finally achieved my dream and it was in no small way because of the patience, level of commitment, passion and dedication that was shown by the members of the Laing team especially by Georgia Huxted, the Goldsmith. The team was always available to answer the questions and worked with me to produce a design that I was only too happy to buy ! I am delighted to have found a jeweller who delivered on their promises and took the time & effort to create a piece of exquisite jewellery that I am thrilled with.

E. P.

My husband and I have bought many pieces over the years rings, watches, bracelets , earrings & necklaces and always had excellent service. As it is close to Christmas I went to parkhouse to look for a present only to find they are no longer at the same premises. I found out yesterday through a friend that they have moved to westquay and changed their name to Laing. I am a bit disappointed that they didn't let regular customers know they have done this. Anyway it's good that they are now in westquay as it's closer and safer. Miss the former sales staff especially Laura she was so good and so knowledgeable.

B. H.

Laings Southampton go the extra mile with great customer service, I need to specifically mention Tom who has provided me an excellent service throughout the last 12 months and will have all of my business in the future. Absolute pleasure to deal with!

B. M.

I had my fiancée's ring sized at Parkhouse. The jeweller did a wonderful job. The ring started as a size M and was sized down to H1/2 which is fairly considerable. Few places are able or willing to make this kind of amendment to a ring. I would recommend Parkhouse for the customer service and the quality of workmanship.

G. D.

I recently visited the Westquay boutique to collect my new Rolex. Miriam, thank you, you were so helpful, professional and friendly. I wouldn't hesitate to use Laings Southampton in the future.

H. A.

Excellent service. Only needed a clasp repair on a gold chain, it was cleaned at no extra cost. Staff very helpful and took time to chat, even though this would be a very low value transaction for them.

J. K.

I needed advice about selling my watch. Even though they couldn't sell it for me, an assistant sat down with me and spent time explaining where to go and who to speak to. The assistant even offered to contact the manufacturer of the watch to find out more for me. They couldn't have been more helpful.

J. H.

I felt at ease as soon as I walked through the door, they had incredibly helpful staff who helped me find the perfect engagement ring for my wife, she was delighted with the choice.

T. B.

Registered for a watch in September for my husband's birthday was made aware they couldn't guarantee the time it would be in, so was delighted to receive a call on my husband's birthday to say it was in. When we went in to the jewellers, the watch was in a display cabinet with a happy birthday message and a bottle of champagne. The service we received from Myriam was fist class, I was well looked after during the time waiting as I asked several questions which were all responded back in a lovely manner. Picking up the watch Myriam spent time with my husband going through the watch whilst I made the payment with Andy who registered the watch. Andy was the person who phoned me to say the watch was in, and was a star as I was so excited. Overall a 5* experience and highly recommended.

A. H.

Excellent service from the watches department, Thanks Tom brown you have been so helpful in the last few months, highly recommend this store, thanks again.

C. G.

We had a lovely time choosing my new rings and all the staff are very friendly and professional, a big thank you to Hayle for helping us.

M.

Friendly and professional staff with a wealth of knowledge whether it be a new watch or items of jewellery I'll all ways shop at Laings.

C. B.

Excellent customer service. Gorgeous rings and watches.

T. K.

A1 customer service! Popped in today to have a link taken off my father’s Submariner strap and the staff couldn’t have been anymore helpful. I was even offered a coffee whilst waiting but unfortunately I was in a hurry!

D. D.

I top up my trinkets here. I really enjoy the interaction with the vendors. Their enthusiasm for the big sale is infectious. Bless.

T. M.

Got my engagement ring from here, excellent service from Sarah and shiniest diamonds ever! Thank you so much!

P. K.

Excellent jeweller with helpful staff

V. C.

Got my eternity ring here. Unique and beautiful. Lovely service.

T. S.

Thank You to Fiona and Miriam for you assistance online today very professional service look forward to hearing from you.

O. H.

I recently had my Rolex serviced at Laings due to a bad accident which involved it getting broken and needing extensive repairs. The staff there were all very welcoming and it made my bad situation slightly better knowing my watch was in capable hands to be mended. The watch arrived back in store before the estimated date they gave me and it was looking brand new again! It also came with a very nice leather service travel pouch which was a lovely surprise! I was so impressed by the service I received at Laings and I look forward to carry on using them for the future.

R. P.

Great staff members but very low on stock of luxury watches

M.

Picked up my brietling .... young lady was very helpfull. Watch looked great

R. b.

Looked after me "First class " on several occasions, big thank you to David, Hannah, and Stuart.

J. l.

Staff are courteous, knowledgeable and extremely helpful, would recommend to anybody in the market for a luxurious treat 😍

p. k.

A lovely jewellers and Fiona was excellent.

O.

Friendly and professional staff who were extremely helpful, will most certainly return again

R. T.

Great service and good price for high end products. Aftersales are great and highly reccomended

J. C.

Excellent service, staff are efficient and friendly. First class.....

A. M. C.

Katie was very helpful and informative would certainly recommend.

J. H.

Fantastic customer service and a great price for a quality product.

M. C.

I bought my first Rolex here and they provided a great experience. I didn't have a history of purchases but they added me to their lists nonetheless and when my day came, I was happy to buy it from them. Service with a smile, personable staff and an all-round nice experience. Looking forward to dealing with them again!

P. F.

Thank you to Catherine and Fiona for your assistance... fantastic service

D. H.

The best customer service ever.

J. B.

The staff are always very helpful and patient.

F.

Always 5 star service at Laings 😊😊😊

I. A.

Great store and staff

P. M.

Excellent service and fantastic range of products

S. W.

Very helpful and knowledgeable staff.

G. K.

Very helpful

P. M.

Excellent service and a fantastic range

L. B.

Amazing customer service.

S.

We went here for a friend to see if we could have some ear rings repaired . We were met pleasantly and professionally. Even though they were not able to help us they suggested other options and also helped on another unrelated matter. Very impressed.

J. P.

First class customer service

T. W.

Nice stuff

T.

Good service

B. M.

B. K.

C. O.

B. B.

R. M.

I would never go back to Goldsmiths or any other high street jeweller - they are now a distant memory since discovering Laings a number of years ago. The service and products offered at Laings is consistently a good few levels above all other jewellers that I have visited over my lifetime. Just wish we discovered Laings sooner. Miriam at the Southampton store is a true gem! Goes above and beyond. We always go back to her because she is the best of the best.

D. A.

Laings encompasses the true essence of being a family jeweller. Laings have far surpassed my expectations in every respect but, above all, in creating a memorable experience. Ibrahim is an asset to Laings and I cannot recommend him highly enough. His knowledge of horology is exceptional, whilst his manner is sincere and genuine. A gem of a human!! I look forward to my next visit with my wife in order to catch up with Ibrahim over a cup of tea!

L. C. D.

A few weeks ago I attended an appointment to discuss about a rolex model that I am interested in. The team in Southampton was kind and knowledgeable and let me try on different models. At the end, I changed my initial thought and registered my interest with the submariner model. I really love the showroom since now they are displaying many rolex models so you can try it on and feel what will fit you the most. Here is the picture of me and the sub. Hopefully I will get a phone call to purchase it the a near future. would love to visit the store again. fingers crossed. :D

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