Reviews of Top Chapel Day Nursery. (Kindergarten) in Manchester (Greater Manchester).

Top Chapel Day Nursery

7 Reviews

6 Comments

Kindergarten

Preschool

154 Elliott St, Tyldesley, Manchester M29 8FL, United Kingdom

Description

Information of Top Chapel Day Nursery, Kindergarten in Manchester (Greater Manchester)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Top Chapel Day Nursery

Reviews of Top Chapel Day Nursery

S. K.

My children attend Top Chapel Day Nursery and it is absolutely amazing. The managers are so very professional and I cannot fault them at all. They have worked very closely with me in making sure my children are welcome. I feel my children …

t. i.

UPDATE SEPT 2021 Further to my last review, I had cause to contact Ofsted about senior management and some of the nursery's procedures (namely around invoicing and dealing with complaints), which I have found extremely frustrating and upsetting. Ofsted deemed my experience with Top Chapel Day Nursery as very concerning. A particular matter was concluded rather than resolved as the Area Manager/Owner failed to apologise for poor implementation of procedures and rude conduct. The level of care also appears to have dropped (such as soiled nappies and unexplained bumps to the head). As we can no longer trust senior management and our oldest has started school we chose to withdraw our youngest child from the nursery and would like to express our thanks to the keyworkers for their individual care and hard work. ...... AUGUST 2021 Keyworkers in Toddlers and Pre-school rooms are AMAZING experienced individuals who contributed to our children settling very quickly. They take on feedback and are eager to know the children's interests so that they can build upon this in their care. They have provided a home from home, engaging, fun and safe experience for our children. Thankfully staff who work more with the children are the opposite of senior management. Our experience of management has been very frustrating at times. Areas for development are definitely in the areas of communication, change management and management structure. Senior managers lack basic customer service, respect and professionalism. Simple requests are sometimes problematic. Examples of taking responsibility, showing empathy, understanding and good listening & communication should be demonstrated from the top down. In summary 5 stars for keyworkers, 1 star for senior management .... .

A. W.

Highly recommend, staff members are very welcoming and professional, management team very helpful and always happy to answer all my questions. Wouldn't go anywhere else!

M. G.

S. S.

J. F.

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