Reviews of The Watch Lab. (Laboratory) in Nottingham (Nottinghamshire).

The Watch Lab

80 Reviews

45 Comments

Laboratory

Watch repair service

55b, Victoria Centre, Nottingham NG1 3QG, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of The Watch Lab, Laboratory in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of The Watch Lab

Sunday

11am–5pm

Monday

9am–5:30pm

Tuesday

9am–5:30pm

Wednesday

9am–5:30pm

Thursday

9am–5:30pm

Friday

9am–5:30pm

Saturday

9am–5:30pm

Reviews of The Watch Lab

E. H.

Very friendly and helpful service. Came to get my watch link removed. Excellent customer service and great prices . Extremely fast turn around . Highly recommended to anyone needing watch repairs ! Thanks so much !

D. M.

Absolutely fantastic. After Goldsmiths totally screwed up my last battery change, it was so refreshing to find someone who not only provided an excellent and totally professional one hour service but did it for a third of the price. I’ll definitely be back.

J. B.

Took my watch into Nottingham on the spur of the moment to get a new battery fitted. Jon was so helpful and I had it back in 30 minutes! Fantastic service

Had to have my Tag Heuer watch battery replaced. It was done inside 30 minutes. The guy that did it advised me that a service would be beneficial and gave me a cost and how long it may take. It was more than I wanted to spend but decided to go ahead with it. He gave me all the information I needed with regards what the service would detail and as much as there were customers waiting to be served (as he was on his own) he was really thorough. He told me that some people had been really rude to him and because of the impending lockdown were demanding their watches back repaired despite him advising this may not happen. Whoever these people are, there is no need to treat this guy so poorly or be rude!!! This assistant is professional and I wouldn't go anywhere else and do have a choice as lots of other jewellers nearby. Thank you for giving me confidence and trust to leave my watch in your care as it's very valuable to me. Absolute a first class service because of this young man. A++++++++

F. G.

Couldn’t have been more helpful. Offered cheaper, but like-for-like alternatives for a piece I’d broken in my watch. Done in front of me in minutes. I’ll be going back

L. W.

Colin Stuart was very friendly and efficient dealing with me even though the shop was busy. he told me how much it was all going to cost and approximately how long it would take. After a week or so I was contacted by Clare Kitchener who told me there was another fault that needed sorting. The watch came back quicker than I anticipated and looked almost as good as new. All the staff are friendly and seem quite knowledgeable which is reassuring. I have been to the shop several times over the last 3 years or so and always had excellent service.

Expert knowledge and fast service, gave my Tag a battery and maintenence clean free of charge, cant recommend enough

S. A.

I received great service at The WATCH Lab. My watch was too big so I needed some links taken out. I was served by Clare, who was very friendly, polite and was very quick at taking the links out of my watch, took roughly 5 minutes! Fits perfectly and I am very happy with the customer service, would highly recommend!

D. A.

I visited the Nottingham watch lab today in Victoria Centre and i feel i have to write a review of the customer service. The gentleman who fitted my new watch strap to my fitbit versa was extremely helpful and the customer service i received was brilliant. I had purchased my strap from John Lewis and i visited John Lewis to explain i was having difficulties fitting it. The member of staff told me to look on you tube to found out how to fit it. He was very unhelpful and his customer service was terrible. Thank you very much to the gentleman at the watch lab you definitely should give lessons to John Lewis on customer service. Diane Allen

J. C.

Got a quote for a watch strap and battery for £450 and was later told that it would cost a further £1,400 ie £1,850 in total, an understandable mistake. I declined the offer, asked them to return the watch and do nothing further. On collection they had changed the battery etc for £80 having been asked not to do anything further and declined to give the £80 refund as there was no-one present to authorise this. They then asked for £50 to insert a chain link (the shop along the way did it for nothing). I received a telephone call a couple of days later and was informed that the £80 would be refunded. Not the best of experiences.

M. H.

Friendly staff. Quick service. Reasonable prices. Nothing more to say than that. If you have a watch problem, take it here. Certainly better value and service that their competitors, and they offer lifetime adjustments on watch straps. Wonderful.

A. S.

Great service! Very friendly, welcoming and highly knowledgeable particularly a chap called Liam in the Nottingham branch. I’ll be returning with several watches that need sorting :)

W. T. (.

Took my wife's watch there a Guess with leopard print bracelet we were told that it needed a completely new working, we were told the price and length of time it would take all the members of staff were very helpful and friendly. The watch is now working and I have a very happy wife.

l. b.

Went to watch lab for a new battery in my Tissot watch and pressure test to 200m. This service was great. But they also said they would recalibrate the chronograph as one of the hands was slightly off. Unfortunately they didn't do this.

K. B.

Had a strap adjusted for my metal watch and they were very helpful, polite, friendly and respectful. Absolutely pleasant service, very happy with results and reasonable cost. Thanks very much.

I. W.

My wife and I have visited The Watch Lab in the Nottingham Victoria Centre for many years whenever we have needed help or advice from the Staff there. We have always been met by pleasant and competent Staff members.In particular, we appreciate the welcome and interest shown by Clare Kitchener on many occasions. Her personality is worthy of our comment. Yours sincerely I and J Walker

s. w.

I have used Watchlab in Nottingham a number of occasions, for Girard Perregaux, Choppard and Longines. I have always found the reception and quality of service to be excellent, from all members of the staff. The only negative I have is the cost of work done. The flat rate charge, 995 pounds in the case of the Choppard, to correct a date change anomaly, seems extremely high. The demise of small watch repairers, which Nottingham used to have, makes alternatives to Watchlab unavailable. But overall my experience is good.

D. U.

Clare Kitchener was very polite and helpful when I had my Maurice Lacroix battery replaced and cleaned it was the cheapest place I could find . Will certainly use again. Thank you.

H. F.

Superdry Watch Battery replacement Nottingham (Victoria Into) Scott was very helpful and the battery was replaced within 45 minutes (it needed resealing) of dropping off the above watch. Many Thanks.

J. C.

Once again excellent service! Would not take our watches to anyone else for repair or maintenance. Helpful, professional, quick service. 5 stars well-earned!

P. w.

The colleagues were very helpful they replaced my battery in an armani watch they explained all the options l had and l waited in the nottingham victoria centre while they completed the works I would return in the future when needed.

A. O.

Really happy with the service, turnaround time and quality - the guys here were helpful and did a great job on my rolex. Have already recomended them several times to other people. Thanks guys!

M. C.

Excellent experience. Needed re-altering when I returned because we weren’t sure how many links I needed out. Did it there and then. Pretty cheap compared to most places too! Would recommend

S. M.

The Watch Lab were able to repair my watch which belonged to my father. It didn't take as long as expected and is in excellent condition.

a. w. e.

Great service they knew they're stuff. So much so I will be taking in another watch next week. Very nice guy behind the counter as well.

G. P.

Very helpful and polite staff, Colin replaced the battery and cleaned my watch and it looks like new, have recommended them to friends

A. S.

Friendly staff who really know about watches. Can recommend them if you need a new battery

D. R.

very efficient, my Omega was ready within an hour. the assistant Clare was charming

J. O.

I was served by Gary Balsdon. The service was quick, efficient and just how customer service should be. Thank you I will be going there again. Janet Offord

d. r.

very good service explained what they was going to do told me the price it would be and ask if I was satisfied with the price and told me how long it would take I will be going back