Reviews of Primrose. (Landscaper) in Reading (Berkshire).
Primrose
44 Portman Rd, Reading RG30 1EA, United Kingdom
Description
Information of Primrose, Landscaper in Reading (Berkshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Reviews of Primrose
M. S.Bought willow fencing panels, the quality far exceeded our expectations. A slight problem with delivery was quickly and efficiently sorted by Primrose customer services. Have already recommended Primrose to others. Will definitely use them again.
J. M.Great customer service, really fast and friendly. I bought a pack of 10 willow hurdles and 3 arrived damaged. I sent an email with photos and within a few minutes had a promise to replace them (no quibble) and within one day, ONE DAY, they arrived! I
It’s great to find a mail order company that inspires so much confidence. I fully plan to use primrose again and would happily recommend to others
B. S.Bought a bluebird wind spinner in April as a golden wedding anniversary present. I chose the coloured one over bronze as it was so pretty. Loved it. However over winter it lost colour and crackle bulb stopped working. I contacted primrose in February and they replaced it next day! No fuss, no problem. Excellent service. Would definitely shop there again.
l. c.I am very impressed with my purchase of my solar powered water feature. It works very well and looks lovely in the garden. The sound of the gentle water is very relaxing. There was a delay in receiving it. I am in Ireland. This was the fault of the courier in Ireland who "lost it". I am grateful to the Customer Agent Lucille who very promptly reordered the product and sent me another tracking number. Lucille was polite and nothing was too much for her. It was worth the wait.
H. P.Nice customer services - But a pretty dreadful product. I ordered an Apricot 'golden glow'. A nice little tree about 4 ft tall with 8x well spread branches was delivered in November. I planted it in a sheltered spot with a good mix of soil and compost. Made sure it was well watered but not too wet and waited for spring. Sadly come the spring not a bud opened. I contacted customer services and after a few emails a replacement was delivered. Again the 'tree' was about 4ft tall but has just 3 x 4" branches - two of which are crossing so one will need to be removed. I'm waiting for the buds to open. Trees outside Tesco and Aldi are higher quality - Although not the same varieties. EDIT - Primrose customer services have sorted out the problem. I can't say 'to my 'entire' satisfaction' because what I wanted was a healthy Golden Glow apricot tree and I don't have that - but it has been sorted as far as is possible and other items bought off them [Small fig tree and Alfred apricot tree] are doing well so I'm changing 2 stars to 4
Y. H.Absolutely thrilled with the screening, it concertinaed right down with only a little left that I had to cut , it has covered so much unsightly concrete and brickwork . Customer service is second to none . Well done Primrose
G. H.Swift delivery ...accurate description of the product ...bought 2 Sails and accessories now for our log cabin...which have changed the place and the outside entertaining area ...helping winter in the UK 😇 would recommend....
H. L.Very happy with Primrose’s sales and service. We ordered replacement bubble tubes and they were delivered promptly next day. There was some slight confusion over the invoice and that was also rectified immediately. Excellent customer service.
J. I.I ordered two tree ferns in November 2021. These came from Australia and were delayed several times but they were delivered yesterday 25th Jan 2022 and I am delighted with the ferns. They appear to be in top condition and better than I had hoped. Good result. Thank you.
B. M.The help I received recently from Roxana, a member of the Customer Service team was second to none.
She needed to contact the Nursery and said she would email as soon as she had an answer.
She did!
She was efficient, friendly and made me feel that she really wanted to help.
Customer Service must be a very well-managed team.
Well done!
j. w.I ordered greenhouse staging, and less than 24 hours it was in my greenhouse. Good quality product. I did have concerns about the delivery, because we were going to be out. After having a lovely online chat, all was sorted. Our special instructions had been passed to the delivery driver. Excellent service.
W. W.My wife and I had been considering purchase a solar powered water feature. As we had little experience of such products we needed clarifications on a couple of issues - although there was ample information on the website. We sent two separate emails and both were responded within 24 hours. The advice given was clear and detailed which enabled us to proceed with the order - which was easy and efficient. Two days later, we received the product and is now awaiting for the gardener to install. We are very impressed with the Primrose's staff' responsiveness and proficient communication.
N. R.Fantastic staff Joseph was great and dealt with my warranty for my cover replacement well. He was understanding and very polite. I would recommend buying from them. I will buy more goods from them soon well done Primrose and thank you staff members. Have a great day 👍
A. O.Fantastic customer service,
I ordered H86cm Kendal 4-Tier Cascade Water Feature with Lights. Unfortunately the item was damaged when I opened the box, I contacted customer service and was asked to send picture of damaged item, I did that and instantly got reply back that a replacement will be coming in 1-2 working day. The following day I got email to say it will be delivered that day, and it came.
The speed of which the replacement came was first class and the customer service team were very professional dealing with my case. I’m yet to set it up but I’m sure it will work. It also look beautiful standing there.
E. A.I needed to return an item and I have never had such good service from a company. After simply providing photos of the item, I received an email informing me that a replacement would be with me the next day.
Exceptional customer service and I will absolutely make Primrose my first port of call for any future items. Thank you.
R. J.Excellent and accessible customer service. Agent Gloria showed admirable persistence with protracted delivery problem of courier's making until resolved. Reacted promptly to my messages and kept me informed throughout. Also promptly researched and provided reassurances on integrity of product. What customer service should be - accessible, friendly and efficient. Other companies - public utilities especially - please note!
B. M.Have previously ordered from Primrose and received great quality products. Customer services is the best......kept informed with details of delivery from ordering until on my doorstep. Hedging whips being delivered at the end of the month and I have no doubt they will be of the highest quality. Keep up the good work Primrose!
N. H.Ordering some items on the website went well until checkout when a problem arose with some discount vouchers. I contacted Primrose support who were responsive, helpful, escalated my issue in a timely manner, and took responsibility resulting in a generous final resolution. How it should be done. Well done and thank you.
My goods arrived in a couple of days - everything as expected. Not the first time I have shopped with them, and it won't be the last.
R. ‘. H.Excellent customer service. After having problems with PayPal reconnection after paying for my order and receiving confirmation, I had a extremely helpful exchange of emails with Primrose customer services who offered me a full refund or confirmation that my order was live and would proceed. Very kind of them to offer and to give me the comfort of knowing my order will be processed as I had hoped. Thank you
j. W.Primrose is an exceptional company. Have purchased quite a few things ranging from plants to garden accessories. All been first class. Super quick delivery, and very good communication when needs be. I have recommended Primrose to family and friends. I will remain an loyal customer
S. C.Bought my mum a Gyroscope Nova Kinetic Wind Spinner for Mother’s Day. She absolutely loves it and spins so freely and catches the light you can’t stop looking at it.
Unfortunately I was not home when the parcel was delivered and the courier left no card (no fault of Primrose!), however a quick evening email to Primrose to ask if it had been sent out to me, and the next day I had a reply with confirmation of where the courier had taken the parcel and an hour later I picked it up.
So a big thank you for the swift response!
g. w.Bought a pebble fountain, the item arrive within 3 days and customer service was excellent informing me all the way to delivery. Excellent company to do business with. Will definitely use again.
E. H.After receiving some slight damage on delivery to a hazel screen I was delighted Primrose responded so promptly. They were easy to contact and resolved the matter to my full satisfaction. I was impressed with the quality of the hazel screen and would highly recommend it.
C. C.I purchased a white veranda last year to go on the back if my house to provide shelter from showers and some shade in a south facing garden and am extremely pleased.
I had a roof panel blown out in a recent SW very windy named storm and the team at Primrose have gone above and beyond to help me, I have nothing but praise for them. Thank you all so much especially Monica who was extremely helpful.
R. S.First time buying from Primrose but they had the tree we'd been looking for when RHS didn't. Easy to use, slight delay on delivery but instant response when I contacted customer services (minutes not days!) and, sure enough the update on delivery was correct! Really well packaged so the precious little tree arrived safe and sound. (I've had the opposite experience from some other online suppliers). Thanks!
A. R.I bought 3 apple trees from this company. After another company held my payment for 3 months last year and then, at the end of the planting season, said that they couldn't supply me, I am pleased Primrose were quick to deliver 3 healthy well packaged trees. Excellent customer services in my deals too.
C. B.It was disappointing that Primrose couldn’t deliver my plants BUT Lily at Customer Services was brilliant! She explained that they weren’t happy with the quality of the plants so wouldn’t send them out. I really appreciated this, rather than receiving poor products. I received an immediate refund and I will be ordering from Primrose again. Always excellent and reliable service. Well done!
B. M.Ordered some garden furniture in the sale as I couldn't get any last year without paying stupid prices. Great customer service when I had a query and overnight delivery. It's the second time I have purchased from Primrose and very satisfied on both items.
G. H.Great customer service. Have used this company for many years for various items and really cannot fault them.
Currently I am waiting for some trees which should have come in December. When contacting them about this their response was almost immediate with a full explanation regarding the delay. Trust them implicitly and is my 'Go to' online gardening store. Highly recommend.
S. C.The plants were really healthy good specimens but smaller than I’d expected - they apparently include the pot in their plant measurements. I explained that it wasn’t made clear on their website, having checked. The great news is that I was given an apology and a discount almost immediately. This is superb customer service. I was happy with the result and very impressed with the overall service. I will definitely be using them again.
B. K.Great product very quickly dispatched
Customer service was about the best I have ever had, responded and replied in a quick timely manner. Very helpful with advice. will definitely buy from them again if needed. A BIG thank you to all
m. s.Have used Primrose on several occasions with good experience. On the last occasion however there was a computer glitch and my order was cancelled. I rang customer service and spoke with Lily who couldn’t have been more helpful. The problem was quickly sorted and my order is on its way. Very happy to recommend this company.
L. H.I had an issue with receiving the incorrect plant. I contacted the customer services and they were extremely helpful in dealing with my issue. I got sent a replacement plant straight away and I’m absolutely thrilled with the plant I’ve received . Would definitely recommend to use this company as received excellent customer service.
I. L.Excellent website with wide range of products not found elsewhere. Also brilliant customer service who very efficiently arranged a replacement after receiving a damaged item. New one arrived after two working days by tracked express delivery. Would definitely recommend this company and will use again.
M. R.Ordered a couple bare tree early last year; they arrived in time for planting with a good root development and no root rot. One tree delivered with the wrong rootstock simple mistake. There helpdesk was super easy to contact (no waiting for hours in a line) and the issue was resolved that day, thanks go Monica and Phil B. Would order through them again.
S. M.I bought some Cat Scarers that had stopped working. Contacted Primrose by email and Aaron replied. I sent a photo and replacements were sent out and received the next day. Lovely company to deal with. I've been singing their praises ever since.
Y. F.Had to order a patio heater at short notice as updated covid restrictions meant had to have outdoor gathering for my sons 21st birthday. This was cheapest for heater so ordered and popped an email asking if could help with quick delivery. Response was really quick and was despatched that very day, received the next day to my delight. Highly recommend this company for price, quality of goods received and customer service.
J. L.Courteous, quick and easy resolution to my query. I wasn't sure when to expect delivery of my plant, (it had said 4-5 working days back at beginning of Feb). I contacted Primrose to see what was going on and Portia was able to give me the information I needed. As it happens, the plant won't be ready for despatch until around June, which is fine as far as I'm concerned, I just thought the initial timeline on the email was misleading. perhaps making this clearer in future would be useful. Thanks to Portia though for managing my expectations expertly.
J. D.Excellent service, the only company to supply what I needed to Ireland. I bought a "jet spray repeller" some years ago to deter cats, crows and a heron that wanted my goldfish. Primrose supplied me with a second unit at reasonable cost. On opening the box I found a broken component and sent a photo. Primrose offered to replace the broken part immediately. I'm very happy with them.
C. W.I have purchased a number of items from Primrose over the years and always found them very good and their customer service is excellent. I recently had to contact them about a faulty led light on my last purchase a water feature and they responded within 24 hours and sent a replacement within 48 hours, excellent.
J. G.I ordered a rose as a wedding present and am very happy with the service and product. I also used their online chat before buying. My query was answered promptly and knowledgeably. I would definitely use Primrose again.
v. n.Our water feature pump has packed up (22 years old!) and has quite a complicated set up. Having had excellent service from Primrose before, I decided to ask advice through Online Chat. Virginia was really helpful, not only suggesting a replacement, but then passing the problem and our photos onto the technical team to check out her solution. She emailed me the next morning with their suggestion. I am so impressed with the company - it really seems to care about customers and giving the right advice and recommendations. Thank you
J. G.I have purchased from Primrose on more than one occasion. They have always provided excellent customer service and delivery. The water feature I purchased was priced competitively and lived up to my high expectations. Extremely satisfied on all counts.
S. B.Super friendly staff. Had to arrange to return a damaged item. Themselves and the courier company used were superb. Even a lady from the couriers rang to check we were ok with the arranged collection. Wouldn’t hesitate to recommend Primrose.
M. H.I have been buying from Primrose for many years. The reed screening is a brilliant low cost way of making "sight screens" for garden privacy (fix to lightweigt treated timber framework). This order delivered very quickly. A blip in the order process, not of Primrose's making, was very efficiently resolved.
E. D. C.Ordered various Kookaburra sun-sails and accessories for these several times from Primrose . I Myself got Kookaburra/Primrose recommended verbally from a neighbour. Quality oustanding and prompt delivery. Very good communication and email support. Recommended.
Erik
r. d.For a recent garden project, I required 10pc.of privet. I searched the internet and came across the Primrose web site. Having read some old customer reviews I placed an order. I am very glad to report that I was entirely satisfied with all aspects of the transaction. The cost was competitive, the delivery was within the stated time schedule, the packaging was perfect, the communications were timely and positive and above all, the product quality was excellent.
M. C.Whilst there was an issue with the installation in that the manufacturer hadn't made something clear, Primrose's customer service department worked rapidly and efficiently to resolve the issue for me (and take steps so that future customers would be aware in advance). Pleased with the outcome and I have full confidence in buying from them again.
G. H.I recently purchased an awning from Primrose via the internet. Delivery was very quick and the quality of the item was excellent. A couple of. on-line queries regarding installation were answered within 24 hours. Very good service.
J. C.Needed a new led light for garden sphere bought from Primrose. None in stock (early October 2021) so they said call back mid January. Did this a few days ago and the led was dispatched immediately. Not like some companies who hide behind COVID for their poor customer service.
A special thank you to Grzegorz who handled it all superbly.
Would highly recommend Primrose.
C. W.The wall water fountain we bought turned out to look awful after a few months. Primrose straight away offered to replace it. Unfortunately we had to wait 4 months for the replacement, but that was due to supplier problems and not Primrose. All the time we were updated and always in a very honest, friendly and professional way. We have now received the replacement and although the wait was long, Primrose's customer service is absolutely brilliant.
G. M.After some delivery issues in the spring, and little to no communication with customer services despite my best efforts, I experienced another delivery issue this month (Dec 2021). My experience couldn't have been more different – an immediate reply to my email, followed by a phone call from a team member who was helpfulness and courtesy personified. I have no idea what was happening to customer services earlier in the year, but I certainly cannot fault them now. And obviously I should add that the quality of the plants I've received has been exceptional, and extremely competitively priced. So, well done guys for getting everything sorted out and restoring my trust in Primrose – I'll definitely be shopping with you again and more than happy to recommend you to friends and family. Keep up the good work!
J. (.Ordered several bare root trees and plants which turned up looking very healthy. Customer services are helpful and polite. Not sure about the decision to wipe out customer's accounts when they switched to the new website (I can no longer access my old account to check the status of existing preorder), but other than that I would recommend and will definitely use in the future.
P. S.I ordered the 3.5m half cassette awning which was delivered earlier than expected. It was easy enough to put up, but do note the recommendation not to do this on your own, these things are heavy! When extended, the awning was initially slightly lop sided. There were instructions on how to correct this but I also requested assistance from customer service and got a reply with further instructions very promptly and it was really simple to resolve this. I would recommend using a socket set to fasten the bolts as this makes the whole process much easier. Overall I couldn't be happier with the awning and thoroughly recommend Primrose!
j. f.I recently bought a bamboo from Primrose . I did have concerns as delivery was taking longer than expected . Twice i emailed customer services who were very and friendly and reassuring .I was very impressed with them . The bamboo arrived eventually and i was delighted with it .Excellent service all round . Many thanks .
M. B.Really amazing service! Ordered a patio heater last Saturday and it arrived on Wednesday. No fault of Primrose but the heater was missing a part. Called them on Thursday and a replacement heater arrived today (Friday). Doesn't really get much better than that! Good to deal with and equally good if there's a problem.
P. T.I recently purchased a Shropshire plum damson and a parlour palm from Primrose. Both arrived well packaged and in excellent condition. A third plant had not travelled well and I was unable to revive it. When I advised Primrose of this, I was simply asked to supply a photo, and the plant was quickly replaced.
P.Primrose is a favourite of mine, guaranteed healthy plants at very reasonable prices.
Customer service is excellent, they go above and beyond.
Highly recommend 👍
D. K.I am actually still waiting for my delivery which I placed way back for a tree fern, however the wait has been far less painful by the excellent customer service which I must say I can’t fault, the only reason I have given four stars is that I haven’t received my goods yet I will pop back and review at 5 stars when the item is actually received. But in a world of remote call centres and “press one for this two for that” to be able to just to speak (or in my case contact via email) and get a sensible prompt response has been brilliant. So well done Primrose!! An excellent company excellent staff and hopefully when it eventually arrives an excellent tree Fern !!
J. W.Really pleased with the look of the water feature, good product, good price & swift delivery once available. I much appreciated the helpful, courteous and swift response I received regarding the replacement of the item that was found to be damaged when unpacked. Excellent customer service, putting something right promptly and without fuss, my thanks to Lily and Wayne.
K. S.After ordering from Primrose, I waited a little while for my delivery (just over a week) but had no communication from them. I got in touch via the online chat to ask where my order was. I spoke to Michael who was very quick to help me. He apologised for the delay and told me some of my order was now out of stock. For almost an hour we were looking for alternatives on the website, and he checked if they were available. He eventually found products that were suitable for my garden and offered to send free of charge and also reimburse me for the delivery cost of my original order. I think customer service at Primrose is 10/10. Michael went out of his way to help me and it was greatly appreciated.
S. J.My first order from Primrose arrived very quickly, sadly it had been damaged. I sent them an email and received an apology and a promise that I would receive a replacement the following day. By 7.30 the following morning the replacement had arrived. Brilliant customer service, absolutely 100%.
f. c.I've purchased 2 plants, one gardenia and one sansevieria, both arrived on time and in excellent condition! Now I'm waiting patiently for my gardenia to give me flowers!!! I will definitely buy more plants from Primrose in the future!!
C. W.A problem occurred with the delivery of my order. I contacted the Primrose help line and they were brilliant.
The problem, which was the carriers rather than Primrose, was dealt with immediately and efficiently.
Really exceptional, helpful service!
M. G.Absolutely amazing rubber plant - Ficus elastica!
Please see photo - I only paid £34.99 for this amazing plant- it would be a fortune elsewhere. It was advertised as 3ft - they sent me an incredible specimen which is much much bigger and this has been my experience twice from this website!
Arrived in 6 days and was well packaged!
This is my second order and once again I’m giving 10/10 and could not be happier!
(My first order was for a bird of paradise Strelitzia reginae and a monstera minima on a moss pole - both were cheaper than all other sites and massive healthy specimens for the price paid. On that occasion they threw in a free standard monstera for spending over £75 which was an amazing specimen also!).
So so happy I found this site! Will be buying again!
J. M.I'm thrilled with the Primrose company and my gorgeous tree. From beginning to end I encountered courteous professional service.
Excellent staff - great trees, good delivery.
Next time I will order a bigger tree - meanwhile this one is looking lovely now its completely covered in lights.
Thank you from Jenny Mosley
C. S.I forgot what I had bought and the help from Primrose was superb! I got a lovely Christmas present as I had ordered bare root red leafed hazel bushes, to help the global warming just a little bit. They are coming soon and the customer service was excellent
J. S.I have bought an awning from Primrose. I cant comment on the quality as we havent opened it as yet(too early to go up). I can however comment on the outstanding customer services. We had an issue with the delivery and i have been assured that if their is an issue with the awning when we put it up thrn they will deal with it then. I feel that is excellent. I am looking forward to.whrn it is up.and i can use it, the price was excellent too!
N. A.I ordered 4 items from primrose 2 arrived on time two are still to arrive. Customer services kept me informed and up-to date. Great service Thanks
J. G.The plants arrived in excellent condition, very well packed, exactly when they were said to arrive, and a minor issue afterwards was very quickly dealt with by your very commendable customer service. Now I just need spring to come :-)
A. W.Delievered day after ordering, so fast. Bought willow fencing rolls of different sizes. all correct and some installed the day after ordering, wow. First class service.
S. B.Bought three different bare-root trees. To be honest, the dispatch notifications could be improved, but deliveries did arrive within the expected time window.
The first tree is thriving.
The second tree was planted, but was subsequently discovered to be dead somehow; it's a normal risk with buying a living plant, I guess. After a brief email discussion, with a photo of the plant, with Antonia in Customer Care, she refunded me promptly and with no quibbles. Unfortunately, she was unable to simply send me another tree, since apparently these things are only stocked within a narrow time window every year and that window had closed.
The third tree didn't arrive and when I enquired, Antonia explained that it was, in fact, out of stock, for reasons mentioned previously, and she refunded me promptly for this. (Chronologically this was the first enquiry and refund.)
The email enquiry system is a fully ticketed helpdesk thing that you see more of with IT departments, and not everyone likes those, but my queries did get resolved within a couple of days.
The company seem to be putting in a fair effort for the type of business they are in and I think they might be experiencing growing pains (unintentional pun), in that the stocking and delivery issues haven't been integrated into the communications, but I suspect that they are probably working on doing this; these things take time to perfect.
All in all, I had a good experience from Primrose, despite a couple of unlucky or unfortunate circumstances, and their support staff are very helpful.
E. J.Sitting in an airport late last Sunday night -waiting for a very delayed flight - I decided to kill some time and read my emails. Primrose had some special offers so I thought I should cheer myself up and order some bulbs.
Once I’d placed the order I realised I hadn’t taken advantage of the 25% discount, so I promptly emailed Primrose again. The next morning I had an email letting me know that a refund for the discount amount would be credited, which was very good news. Even better is that the bulbs were delivered today in very good condition and they are potted up.
All in all an excellent experience from very helpful staff. Thank you.
R. M.Having found a product I liked and ordered, I was disappointed to find that it was actually out of stock on the day it was due to be delivered! I had expected to then play a long cat & mouse game of chasing my order - but this was not the case! Speaking with Ana, in their Customer Services department (via their 'live chat' and later, by email) she worked quickly and efficiently to resolve the issue, keeping me updated throughout! She managed to get the majority of my order delivered to me just 2 days later, with the remainder to follow. I was very happy with the resolution, and delighted with what I have received so far!
Having worked in Customer Service most of my working life, I am only too familiar with customers disappointment when things go wrong - the way that Ana & her team at Primrose dealt with my query, completely turned around what could have been a nasty complaint (and loss of future business from me) into a situation that was a delight and filled me with confidence to place more orders in the future! As with every situation, it is not the issue that we remember, but how the company (and particularly their staff - in this case, Ana - who dealt with me throughout) resolve the issue. Thank you to Ana, her team, and their courier, Tuffnells, for all their assistance ... Excellent Customer Service from you all!!
S. H.We have used Primrose a number of times and we are very pleased with the service. They have a great selection of items to choose from, good quality fence panels, arrived on time and well packaged. Thanks a lot!
RenewEL
reneweastlondon.com
I. M. G.After choosing a water feature from Primrose to finish off our garden landscape improvements it was delivered on Friday.
Unfortunately it arrived damaged in transit.
After taking a photo and sending an email to Roxy at Primrose a replacement was delivered on Sunday. Problem solved. Efficient and professional all round service.
D. T.Excellent customer service and help from Emmy. Needed advice about assembling something and Emmy went the extra mile. I always find Primrose products good quality coupled with excellent service
D. G.Bought a Garden spinner that had a problem, but it was resolved and the refund was made promptly once the concern was identified. They replied to emails quickly and were a good company to deal with
L. C.I had a problem with some troughs, and their customer service department ( Lily) sorted it out promptly and very efficiently, with the best outcome for all. I would not hesitate to use Primrose again, their customer service has helped in making this decision.
A. !.Ordered 2 pomegranate trees, they arrived really nicely packaged and look very healthy. i had a question regarding delivery and the customer service was incredibly quick to reply and offer me all the details
S. A.Got a cherry tree off my mother and father in law,arrived in good condition and is doing really well on my allotment.Following that,me and my wife ordered a few bits,just waiting to receive our order which is no fault of Primrose,they informed us about a hold up from the nursery but at our request,have asked for what is in stock to be sent for now.Very quick to reply to my queries,very polite and helpful.Thanks Primrose and hope to receive my order soon
Update:Great customer service,really happy that I have received the first part of my order.Brilliant quality plants,packed very carefully and arrived in immaculate condition.Super happy,will be coming back when I have another order to make for my allotment
M. W.A small problem with delivery and replacement of a compost bin. The people at Primrose Customer Service were friendly, prompt and very helpful. Full marks to Caitlin and Ana.
A. C.Really good customer service. One of the trees I ordered was damaged in transit and they replaced it without any hassle. Will be using them again for future purchases.
M. B.Wow !! My trellises arrived so quickly less than 24 hours after ordering.. easily erected ,sturdy and will look great when they are covered with my plants Thanks
A. C.I’ve sadly not visited the shop but order from here on the regular, it’s my favourite shop for all my gardening essentials, especially my pond, really happy over all with all orders and customer service! Highly recommend! Thank you :)
K. W.Bought a tall indoor palm plant - arrived well packed and in excellent condition. This was our first purchase, will definitely use website again !
C. S.I’ve had a really good experience of excellent customer service, quickly putting right when things go wrong. Can’t fault Primrose for how they’ve dealt with my problem. Big shout to to Virginia. Gives great confidence to online purchasing.
A. B. (.A most helpful person to deal with.
Monica was very prompt to answer my emails and the problem with the order quickly resolved to my satisfaction.
Definitely will use Primrose again.
F. P.I had never used Primrose before but was really impressed with how quickly the products turned up. I had a small issues with one of the parts, which was not a show stopper but the way my enquiry was handled was excellent, prompt and helpful.
E. H.Excellent service from start to finish.
Their Chat service is also excellent and very helpful.The order arrived on time perfectly packaged and the tree was in perfect condition ready to plant.
M. G.I purchased two patio heaters, unfortunately the infraredtube was damaged on one, I spoke to Primrose support, they asked me to sent a picture of the damage, 30 mins later I got an email to say a new one was being sent out today, it arrived next day, great customer service.
S. M.I purchased the recycled lawn edging I must say I’m delighted it was easy to fit. The look is great so much better than the old half round pegs which had gone rotten
J. R.We had a problem with a water fountain that was damaged in delivery which was promptly sorted by Ana in customer services . We received a replacement within 2 days . Thank you very much Primrose excellent service .
G. L.Great after sales support which gave me all the information I needed & more. I have given them 5 stars because this support was on a bank holiday & was clearly written by someone who cared.
J. B.I must say that Monica sorted out my problem (which had got quite frustrating), over and above the usual help given by anyone.
She is certainly an asset to “Primrose” and by her actions alone it has ensured I will stay a customer ......... thank you Monica
a. M.Very helpful, plants delivered well packed and In good condition will use them again for my plants
P. S.I purchased three hazel panels last week and they arrived within three days which was a lovely surprise. The delivery man was a great help in carrying them - with me - into our yard. They are far more robust than I imagined and are beautifully crafted. They are now in situ and were very easy to erect. I now have an old rose draped over them and thinking about more climbers.
s. r.Bought my parents their Christmas gift from Primrose it was VERY well packed but didn't open until the day. Sadly Hector the Hare was damaged which was surprising. Sent an email and had a reply the next day apologising and a replacement arrived a couple of days later. All intact. Brilliant customer Service 👏
R. J.Had an issue with the compost aerator I ordered - contacted Primrose and the item was replaced without quibble (just supplied photo and video to support, which was reasonable), new one came next day.
Excellent support service
K. D.Primrose.
The Tulip and Myrtle trees were really well packed for delivery. All enquiries we have made to Primrose has been dealt with quickly. They always respond to any contacts quickly and efficiently.
R.Bought a 1ft Evergreen Azalea 'Orange King' |3L Pot | Azalea japonica from Primrose, it was the best online price I could find, local garden centres do not stock them. It was delivered in good condition and was a healthy specimen. I did have problems with tracking the order which Primrose responded to but was unable to resolve before delivery, so Primrose refunded the delivery cost. I would buy from Primrose again and do recommend them.
V. H.Excellent goods from this firm. Customer care is really good, all my questions were answered with great care by Carlos yesterday. A friendly efficient service. I highly recommend this firm.
T. J.The measure of any company is how they perform when there is a problem.....well, Primrose and there customer service team are 1st rate. I cannot recommend them highly enough . A brilliant company to deal with.
S. S.Customer service is outstanding
Had a problem with a polytunnel but Greg from customer service explained what might have happened and resolved it very quickly. I would recommend this company ( and have done ) they are an excellent company to deal with I will use them again
S. S.The order and delivery process went perfectly and then, through no fault of Primrose's, I had to return the product. This too was handled smoothly and without fuss. Exactly as one would expect nowadays, one would say, but not always the case.
S. C.Primrose were extremely helpful as the courier firm damaged my original tree. Primrose arranged for a new tree to be sent out and it's arrived in time for Christmas. Monica and the team provided great customer service and I would recommend Primrose
Y. W.I ordered a red rose Christmas wreath.
It arrived well packaged, in good time and is really beautiful.
I'm extremely pleased with this and will have no hesitation to use Primrose again next year.
N. A.The customer service is excellent. One of several items I purchased had a fault. They dealt with the issue politely, efficiently and immediately with a replacement shipped the next day/delivered day after. Full marks in particular to Wayne in the customer service dept.
H. T.I have used Primrose for many years and have always been happy with the products particularly garden mirrors and wall water features.
This year they have excelled themselves.
I bought a wall water feature in June which had a few issues but customer service have been fantastic. Due to delivery issues with the product and extended deadlines (outside their control) they have gone above and beyond to help.
Meredyth in customer services has kept me informed every couple of weeks and has ordered me a replacement when they become available.
Such a great service I could nt have wished for more
Thank you.
K. F.excellent all round...lovely tall Mimosa tree, well packed and delivered on time. Good communication on phone. Thanks...going to buy more!
k. r.Excellent customer service, big thanks to Michael and her colleagues.Received a damaged water fountain,a replacement was arranged without any fuss and they were very apologetic. I Will definitely use this firm again.
J. T.Used Primrose for the first time and Wayne was fantastic help in guiding me to the right purchase. Very knowledgable and extremely helpful.
A. H.Very friendly, quick and efficient customer service from both Virginia and Michael when I had query about my order. Have used before and will use again - very good quality plants
L. M.Excellent customer service and I absolutely love my plant. It’s beautiful and great quality. I’ll definitely be ordering from you again.
L. J.I have been buying from Primrose for years and can highly recommend. Customer service is prompt, polite and helpful. Will continue to use.
J. a. M.I am Very happy with my experience with primrose, unfortunately the latest item I ordered had to be cancelled and refunded as it became unavailable due to circumstances beyond their control
but they have kept me informed all the way along by email, I have found them to be very friendly and helpful and would definitely have
no concerns in ordering from them in the future
P. M.Quick and speedy service. Have used twice now. On 2nd purchase there was an issue with damage to an item. Picture of damage requested and sent. Replacement sent out straight away. It is a mark of a company of how they deal with issues. Very satisfied.
C. C. B.I bought a 4.5 m Awning via an online site. The awning seems reasonably priced and when it arrived it was clearly good quality. However when I came to install it I couldn't put the supports in the ideal location. I contacted Primrose and they quickly came up with the solution, the addition of Spreader Brackets. Whilst this cost an additional £500 I view this as my fault since I should have checked more carefully before buying. The end result is great even if a bit more expensive that we hoped. This photo is pre-installation of the spreader brackets.
R. H.Had a fault with my awning
Primrose were amazing in their response
As the part was out of stock they gave me advice for a temporary fix which allowed the awning to be used until the part arrived
They kept me informed throughout and the part was delivered as promised without the need to chase up
Excellent customer service and very knowledgeable staff.Would highly recommend
p. f.Great product, speedy delivery! Customer service were really helpful and fast at replying. I needed a VAT receipt which I got within a day or so. Very pleased.
D. C.I asked a question via the online chat regarding planting and pruning raspberry canes I had purchased
the online agent was very professional and helpful and gave me answers to questions very clear and concise and also explained why it was done at this time of year and what the benefits were
The raspberry canes are excellent and already have buds on them
Very impressed with primrose will definitely buying from them again
B. S.I ordered 2 of a product by mistake. I sent an email to Primrose and within 24 hrs they had rectified my mistake & the one item I required arrived 2 days later. Excellent service
J. M.My overall experience from the day I ordered my product was professional, courteous and exemplary. The product I received was first class and the help I got from customer services when needed was fantastic.
D. K.Emailed customer service after receiving my goods in a damaged state, amazed that I received a replacement the very next day. Incredible service.
Thank you
J. N.I had the need to contact customers services about a damaged item and was pleasantly surprise on the service they gave me to date this customer service department has been one of the best I have had to use in the last few years - well done Primrose 10 out of 10!
I. M.Plants sadly arrived damaged over the Christmas period, but on sending photos I received a quick response. As requested replacement plants were dispatched right after New Year.
J. L. B.Good variety of products; prompt delivery; excellent customer services. Will definitely use Primrose again and recommend to others.
M. R.Very useful chat line. Roxana carefully checked and provided a solution to my query and followed up with confirmatory email. I have now chosen the right product for me
S. C.Very friendly fast and efficient service. Customer services were great in sorting out a small technical issue very quickly and in a very customer friendly way.
Thoroughly recommend them
N. G.Although I had a slight issue with my order, customer service were fantastic and sorted out the problem straight away - couldn't fault them. Will use them again.
J. A.They have been great replying very quickly to all my emails.
Hoping to buy table and chair set when comes back into stock very helpful and accommodating
L. L.5 stars for the service I received to resolve the issue of some damaged Peace Lillies I received.
I'm not sure if I'm allowed to name names... But, I'd like to say a big thank you to Yvonne for your friendly and efficient handling of my problem and issuing me a refund for the damaged goods, and thank you to Monica for double checking everything was satisfactory.
Very rarely do you get service like this nowadays so it was greatly appreciated. Definitely 5 stars from me!
C. P.Bought some of the flameless hand warmers and they are absolutely brilliant, keep warm for at least 12hours, the communication was first class and really fast delivery, would recommend to anyone, will be ordering more from them in the near future.
H. F.Excellent service delivery and price will definitely use again... And guess what when I had a query there was someone to speak to me at the end of phone... Wonderful 👏😁
R. B.Very efficient service and product arrived within the predicted delivery time. I had a query and I was pleased that it was dealt with almost immediately.
j. m.I love The flowers and plants that Primrose sell i contacted them a while go about a product and they gave a fast reply no waiting days like some .
J. S.Have used this company 5 times. Delivery has always been prompt, and if you do have any issues they are very quickly dealt with.
C. H.Customer service are so helpful. I had a query regarding a potential purchase and received an email with all the information to help me decide if the item would be suitable.
A. M.Ordered a few items from the warmawear range and as usual arrived in 2 days so excellent service, Always vacumed packed and the only little issue was a poorly stiched glove which was rectified by sending out a replacement pair the next day!
Fantastic company to deal with.
N. H.I ordered a mouse repellent plug-in which arrived promptly and has been effective in ensuring that my unwanted visitor hasn’t made any further visits.
N. O.I bought a beautiful solar fountain but while still under guarantee it developed a problem, primrose replaced the defective item quickly great company and custom service
J. &. L. M.We had an arch delivered and some components were missing. Rang Primrose customer service and they re-arranged for the item's to be delivered and kept me fully informed of the status at all times
N. D.I ordered 4 plants, of which two were damaged (I don't think this is fully their fault, as plants also get damaged during delivery and that's hard to control). I contacted the customer support, they apologized for the inconvenience and are sending me two new ones. Great customer service, will definitely buy again
V. W.What a lovely company to deal with. Lovely products, highly efficient, very good customer service. I would highly recommend Primrose.
H. M.Have purchased from Primrose over the last few years. Brought golden sunrise, tiny Tim and tigerella. Excellent quality and service
T. C.Fantastic service from Primrose, my issue was dealt with efficiently and with care, fast response to emails, would definitely recommend product is of the highest quality 🌟
M. J.Excellent service following a query with my order. The staff are very quick to response and delightfully polite! Would definitely recommend.
a. g.Although the first Christmas scene arrived damaged, a replacement was sent out within a few days and it is now pride of place in my window. Great service and quick reply to emails. I will definitely be considering Primrose again. In the future.
E. S.I had notification about a delivery from DHL about a delivery. I hadn’t received a delivery and I contacted primrose to see if it was them. I received a prompt E mail reply which confirmed it wasn’t from them, I’m very impressed with the customer service response. Quick and efficient 👍
J. C.Great service from start to finish had a small problem with water feature but customer services rectified this problem straight away with out any quibble, would definitely use Primrose again
A. A.Great customer service following an email query, and the very reasonably priced cat scarers seem to be keeping the pesky critters away too, thank you. Here's a picture of one in action. Notice that there are no cats in the photo!
N. C. O. &. P.I bough my first house plant set with Primrose. I’m very happy and satisfied with Primrose house plant 🪴 Bonsai came beautiful, Arica palm tree is gorgeous, money plant look healthy, snake plant look fantastic. The fern set one of them look a bit weaker than another two and die after arrived 2 weeks so I contacted primrose customer service. They are friendly and helpful, very fair they gave a refund on the dead fern.
I will definitely buy the house plant with primrose again in the future.
If Anyone looking for the houseplants i am recommend primrose.
D. P.Superb company to deal with. My order was damaged in transit but Primrose replaced it within two days with no quibbles whatsoever. Not many suppliers offer such responsive after sales care nowadays! Thank you.
M. C.My composter arrived without any instructions for putting it together. But on contacting customer service I was emailed by return a copy of the instruction sheet, they couldn't have been more helpful.
J. W.Fantastic customer service after a little problem with my order unfortunately for me the item I ordered wasn’t available in my timeframe but the ladies in customer service soon rectified it and a full refund was credited to my account this will encourage me to buy on primrose again thank you
J. L.Great service from this company.
Plants are always on the money.
Communication is also on the mark.
Great company.
Roll on for ordering again
L. M.What a refreshing interaction with Primrose product support. Quick, precise information and excellent customer service that I have not seen in a long time. THANKS
J. H.Very helpful staff. Efficient and kept us fully informed on delivery etc. A pleasure to do business with a firm with old fashioned good customer service.
S. B.Great service! Will definitely buy from Primrose again. Thank you Primrose for dealing with my problem so promptly.
Y. y.Very happy with my garden furniture. Amazing customer service and very fast delivery. Thank you
S. S.Excellent range of products at competitive prices. Had a problem with delivery of my purchase (not Primrose fault) but dealt with to my satisfaction by the customer service team who couldn't be more helpful, will definitely use Primrose again
N. M.Quick response to my query and resolved quickly. Lovely seats and cushions and fitted cover. Thanks.
H. H.Excellent customer service following an online delivery. Very satisfied customer and will definitely use again. Thank you
E. O.Excellent products, fantastic customer service. Very happy with my purchases from Primrose and their very helpful and efficient customer service team!
A. S.Great customer service, managed to get me an early delivery as I was going on holiday. Very thorough and helpful.
f. m.Excellent customer service to address my issue with a faulty bracket. Replaced the faulty bracket and my 2 awnings were installed successfully. I am very please with the 2 awnings. They look very nice.
D. C.Very happy with my order which arrived quickly and in perfect condition. Everything exceeded my expectations and the courier actually kept my parcel the right way up so that no damage occurred! Beautiful, healthy plants which I shall enjoy over the coming months. Thank you.
L. C.Superb and consistent service from Primrose. Helpful (they go the extra mile), prompt, courteous and efficient. Primrose is my one stop sop for anything I need that they can supply. A breath of fresh air!
C. M.Very happy Primrose packaged a weeping cherry for me; arrived in perfect condition; strongly recommend ordering online first class service .. thank you again as this was a special order to me.
V. B.Entirely happy with my purchase. It came at the time specified, was well wrapped and is a beautiful tree. Would definitely recommend.
A. S.I always buy fruit bushes and vines from Primrose and they are always excellent quality plus great customer service.
M. T.Excellent and quick reply to a query about sending a plant as a birthday gift, Monica who dealt with the query was very helpful and I would have no hesitation in asking for advice from her again.
S. H.My experience of Primrose has always been positive. Good customer service, prices and products.
G. D.Excellent service, placed my order 3pm and i received it by 9am next morning, was cheaper than Amazon, wish all companies were as good
L. S.Great service. Quick reply to queries. Excellent product in excellent condition on arrival. Would definitely recommend 😊
T. C.Large Variety of items online intial confusion over a double payment on my behalf but was quickly rectified by customer service with speedy delivery of the items A++
c. g.Thank you Primrose
I had an issue after delivery and had to get an exchange on parts, the best thing was that I had constant communication with them to resolve this,
Thank you again
J. C.Excellent customer service with all of my dealings with Primrose. Very prompt to replay and very helpful and accomodating.
L. H.One of the plants came withered and in a deplorable state. Support was quick and offered a refund straight after submitting a photo evidence. Not sure it their packing department or the carrier messed up but someone obviously didn’t care enough.
For people thinking of purchasing: plants might look a whole lot different than what’s in the pictures on the website and if you want to return it then prepare to pay alot for shipping it back to Primrose. We would have had to pay around £50 to return a £70-£80 plant.
F. H.What can I say the product range is vast and the prices are excellent and the customer service is second to none , nothing is too much trouble , I can’t thank Maxine who helped me enough !
D. P.Was easy to order had a problem with the tracking but had very quick answer to my query and received my parcel within 2 days can't ask more than that thank you
G.Great service from queery i had about my order the response was quick and sorted my problem very fast and to my satifaction..i will shop here at Primrose again
S. M.This is the second time I have purchased from Primrose and the service has been outstanding. Easy to access website and ordering and kept up-to-date with parcel tracking. Indeed, this time, the 3 - 5 working days was less than 2!! Items extremely well packaged and safe. As they are both Christmas presents (table-top water features) , I have not opened them, but my previous order for an outdoor solar powered model thrilled the recipient, so I do not doubt these will be equally delightful. Mrs Stevie Matthews
A. B.Excellent customer service. Although there was an issue with one of the products we received, this was dealt with promptly and efficiently by the service team. Very happy customer!!
M. B.Very helpful customer service team sorting out my need to return an item which I bought but couldn’t use.
L.Customer service communication excellent. Very prompt response to an important question, and a clear, reasoned explanation given.
D. G.Bought a giant bird of paradise for an exceptionally good price. The plant arrived in excellent condition even bigger than expected. On top of this was given a free cheese plant which was also huge and beautiful. Next plant i bought was a 5ft rubber plant. Plant that arrived was actually more like 6ft. Absolutely amazing quality and size. Only £35. No faults in delivery, great prices, great healthy plants. Cant understand negative reviews. A*
R. W.Very good service and excellent follow up customer service too.
G. L.Had a delay with item. But was promptly delivered next day as soon as i informed them
.
M. F.Great company to deal with. Every order handled perfectly and any questions answered promptly.
i. b.Primrose replaced a wind damaged poly cover within days of speaking with them. Excellent customer service. I would highly recommend them.
s. s.all arrived reasonably well packaged -
except 1 where the driver dropped 2 boxes accidentally and 1 pot inside another got chipped ,
I called primrose and the customer service lady was most helpful in offering a refund or a replacement and i chose the latter which promptly arrived at no extra cost to me.
have bought from them before and continue to be a loyal customer !!
H. S.Absolutely excellent customer service. Prompt and efficient and friendly. Primrose is the best!
R. A.My order arrived sooner than expected, there was very slight damage to the carton.
HOWEVER! The expanded polystyrene packaging was hardly dented, and the item I ordered was in perfect order within the whole package.
As it is a birthday present I haven't given it to him yet; so I do not, as yet, know if it will work.
Am I satisfied with your service so far?
YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES!
S. F.Contacted them for an enquiry on a piece of garden furniture - they were super helpful, and super quick in their response!!
G. A.I needed help to get an end plate for my awning support bracket.The helpers have been very helpful.Well done Promrose !!🙂
H. G.The service I received from primrose was excellent. It was a pleasant experience dealing with them.
P. w.Amazing customer service, really lovely people who went above and beyond to help and process things super quickly . highly recommend.
s. b.We bought a water feature and needed some support re installation. The response was excellent, speedy and very helpful.
R. S.Excellent and prompt service. The order arrived very swiftly. I think the staff should get a pay rise!
f. s.Great products, great company excellant support service will definately be using again
R. G.Really pleased with our recent purchase of a trough water feature from the firm. Excellent service from ordering to receiving the product. Delivery was swift and successful with a very helpful driver. The packaging was sound and installation instructions were clear. All in all a successful operation.
K. H.Excellent: Ordered before 2pm and items arrived by timed delivery 2 days later. Product was as described. One package slightly damaged on receipt but item in good working order when unpacked.
M. A.Great Products, even better prices. Excellent customer services.
D. E.Excellent customer service, from my initial phone call to delivery within the week.
D. J.Great customer service and amazingly quick delivery (less than 24 hours from when I ordered it)!
R. P.I ordered a house plant as a gift which arrived damaged. The problem was quickly rectified and a replacement is on the way.
J. M.I have used Primrose for several years and have always been impressed with the professionalism of the staff and how easy it is to navigate the website. I had a return recently and again I could not fault the speed of the response.
G. H.Problem quickly sorted thanks to Lily who was extremely pleasant and helpful, then followed up by Monica, so great customer service. Thank you both.
a. t.Amazing customer service, got back to me so fast and got to a perfect resolution within 1 day! Couldn't recommend more
B. C.I had a query regarding a greenhouse, Yvonne had plenty of time for me to answer the query even though it did not involve a sale, great customer service from Primrose
G.Received my lovely tree fern, And my queries around caring for it were answered really quickly and efficiently. Thanks to the team
C. M.Ordered a Rose for my friend. It arrived very quickly.
Really well packed so the root wasn't disturbed in any way .
Really pleased with it as, looks super healthy. Cant wait to give to my friend for Christmas as, the Rose was a favourite of her dads who, has sadly passed away.
L. M.Excellent customer service from Phil, very friendly, pleasant and ‘human’ experience as opposed to chat bots etc. Phil dealt with my query and resolved the issue very quickly and kept me updated throughout!
C. B.We bought a cream Floribunda Rose and Smokey Cream Planter for my friends special birthday. Both products arrived on time and she was thrilled with both.
F. A.Really delighted with the rose as ordered as it was a gift for a friends birthday. It was delivered straight to her and she too was delighted with. Hopefully the rose will grow and flower later on next year. Overall very happy with purchase and delivery.
M. M.Great service & quick delivery - tricky problem with one item, which was sorted out effectively.
T. P.Outstanding customer service and charming polite caring staff who clearly want to please their customers.
Great and quality products.will buy again from primrose.
k. b.A1 SERVICE A1. Customer service
From Greg Also Monica
Excellent customer service from both
Comforting to know primrose staff put things right.
Most impressed
Keith Barnett
D. B. 2.Products are exactly as advertised
We were so pleased with our first order that we ordered again
Good customer service and delivery exactly when promised
K. C.100 per cent pleased with our purchase of three fruit trees. They kept us updated all the time concerning delivery. The trees arrived in good condition. One came not in a pot as specified in purchase, but considering the situation with Covid, we are more than happy. Thank you Primrose.
R. G.I ordered a plant online and it came quickly and well packaged
F. P.Excellent customer service. Ana answered every question with super effeciency and was extremely helpful and patient!
V. L.Goods arrived very quickly in excellent condition. Looked strong plants so can't wait to seem them burst into bloom next year. I searched all over for something to buy in memory if my daughter who died at the end if September. Had given up hope as didn't seem to be anything suitable and many out of stock. These are perfect. Thank you.
V. B.Did exactly what it says on the tin. Had to ring Customer Services first, as computer kept trying to charge more than the quoted £2 extra for 1-2 day delivery. Italian lady, very very helpful & good. Delivery arrived spot on both in timing & contents. Prices are reasonable too. Will def use Primrose again.
B. A.Edited to reflect eventual resolution - see below...
Original Review:
Awful, awful experience.
Appalling customer service, terrible quality products.
Every item in my order arrived badly damaged. Primrose promised to replace them using expedited delivery and then simply didn’t bother.
When I tried to speak with a manager to complain I was told a manager might call me in a couple of days if “they wanted to” but that they probably won’t.
Needless to say, I still have no idea if I’ll ever see replacement items and yet Primrose still have my money.
Edit: Primrose Senior Customer Service have now fully resolved matters. They did this professionally and politely, hence increasing rating from 1 to 3 stars.
F. L.Excellent service, fast delivery and very happy with my purchase .
b. w.Been looking for an awning for some time when rfriend ecommended your site. Had read reviews on Trustpilot which werent very favourourable but on seeing friends awning and listening to her we decided too go ahead and order from your site. We found choice of colours limited as you were awaiting new supplies but we decided to go ahead and agreed on green striped 2.5 m basic acrylic one.
We were surprised that it arrived 5 days later.Thought there could be delails due to pandemic. We fixed it to wall. No problems whatsoever. Excellent service Extremely pleased with product
K. D.Quality items at competitive prices. Goods are well packaged for transit & delivery is always very quick.
R. P.Have ordered many times with great service, one rare occasion there was an issue was fixed quickly by excellent customer service team. Can’t recommend highly enough.
A. D.Planters as expected. (One arrived damaged, was replaced swiftly with no hassle, thank you)
S. H.The rhododendron we bought was a very well grown, strong and healthy plant. It was excellent value for money as cheaper plants on other websites were much smaller. Well packaged it was quickly delivered, all in all an excellent experience. We'll be back!
P. C.Was looking for a couple of bamboos to help screen a wall and found the Asian Wonders, hopefully they will grow a bit taller.
The plants are excellent quality and arrived well packaged and protected.
Courier took a couple of days to deliver but all went well.
Thank you Primrose Team
S. H.I ordered 2 lacewing folding staging for my greenhouse. They are solidly made and are very stable. The fact that they fold will give me more growing space for seedlings and when folded away, space for large plants - a great idea.
T. F.Great service, fantastic plants and quick customer service when I had a question.
S. W.Brilliant service with Primrose and great quality plants too.
U.It was such a healthy budding tree we received, and the packaging was very considerately done. I was soo happy with the flawless service from Primrose because of this. I would and I will definitely be using Primrose again no doubt about it.
S. H.Great customer care centre, really helpful and precise with answers to my questions. Friendly and polite
j. S.Would recommend 100%
Remarkable customer service and a pleasure to deal with. A refreshing change x
m. w.Fantastic choice and quality. Speedy delivery and great customer service.
A. S.Great friendly service and regular email updates, highly recommend. Thank you Primrose
c. t.Exceptional customer service . Rapid response to my email and query re delivery solved immediately.
T. W.Plants were well packed and customer service is of a high standard
W. F.Great service when 1 plant went astray and overall a wonderful delivery of well packaged plants I will use them again.
A. K.Really good service product arrive in perfect condition very fast delivery
P. P.Ordered as Christmas present for someone else, so can not fully comment on the workings.
But delivery was prompt.
So reason for four stars until I know if product works okay.
i. B.Good choice, seeds arrived promptly and plant a few days later (not surprising with christmas post.) very pleased thank you
P. C.Excellent service from start to Finnish , customer services are very helpful ,highly recommended 😀
M. W.A really serious company which takes action to solve problems fast. Good experience all round, would recommend as a good company to use.
E. B.Had an issue but had been resolved, although there has been problems quality of products are high
B. A.Purchased a hori hori Japanese garden tool and was very happy with the outcome. Great product, competitive price and fast delivery. Would recommend this time. Was using a gesture of goodwill to part pay having recieved a not so good experience last time. Bit of a rollercoaster.
L. D.Amazing quick response when 1 of our lights were broken. Cant recommend highly enough.
D. M.We ordered two Cercidiphllum Japonicum Japanese Katsura Trees which arrived very promptly & well packaged. We think the toffee apple smell they produce will be loved by our grandchildren & hope we are able to look after them. Any tips on how to look after them from more experienced gardeners would be appreciated.
N. S.Contacted customer services recently on their online chat and dealt with very promptly
C. S.Awning arrived within 3 days of order. All beautifully made and packaged. Installed as per the instructions now working a treat.
L. P.excellent service,prompt delivery and great customer service highly recommend
G. D.The 4l ‘Kent’ ground cover rose arrived safely in good condition today - BUT the 60g Empathy rootgrow hasn’t arrived yet and so I’m waiting to plant out. Hopefully this will turn up soon.
A. C.Good quality products and helpful and friendly staff members 🙂
M. P.Very happy with my purchase. The plants are exactly as showed in the website, representing exactly what I was going to get., not like in other websites where the pictures shown are deceiving.
L. F.Excellent customer service. Professional and polite. Very helpful.
N. B.Great products, great prices, great service! Well done 👍
H. H.Excellent , delivery service, although we haven't set our water feature up yet, looks great, just one query if the bulbs went , how do you change them?
M. S.Friendly, efficient and professional service as for the products they are top notch in quality
M. P.This isn't the first time I've purchased goods from Primrose and I find the company to be very good to deal with - quality products and speedy delivery. We'll done, Primrose.
A. B.Excellent customer support and service.
Very prompt response and resolution to the problem. Many thanks.
A.Fabulous efficiency in normal times, let alone in Covid times. The garden net structure is first class and seems really strong. Can recommend product and company wholeheartedly.
S. S.Great choice of plants, shrubs, trees, top quality, well packaged, very happy with all are purchases
C. T.The two lots of raspberry plants were very well packed and arrived before the date expected. A great service, as always!
R. C.Great communication very fast delivery good quality would recommend very satisfied
L. S.Water feature arrived and transformer faulty
Amazing customer service , replacement water feature arrived next day .
Thank you Primrose.
Cant reccomend you enough.
L. S.Ordering very straightforward and fast delivery. Thank you
A. D.Excellent love the company order is at your door next day fantastic
J. E.Great website that is easy to use and offers a multitude of items.
T. D.Very pleased with the plant, exactly as advertised. Arrived well packed.
D. R.Loads of choice, competitive pricing, good quality and fast delivery.
J. M.Didn’t get the peach trees I ordered but customer service was excellent!
J. C.As ever, when dealing with Primrose, we were very pleased with the quality of our purchase and speed of delivery. Thank you.
J. A.What a nice company to deal with, excellent customer service would definitely recommend.
K. N.Ordered the products had a very nice experience looking through the items, easy to use and easy to ordering, had both products from primrose they came with in a week,
D. “. H.All customer service representatives were friendly and helpful.
L. V.I made an enquiry and got a very quick response , great service thank you.
I. M.Needed old receipts for my records. Primrose responded quickly and professionally
J. C.Great company to deal with friendly and helpful staff
N.I had a query which was dealt with by the staff member very quickly. Many thanks!
A. M.Fast delivery and well packaged items ..there was a problem with one item but customer service sorted the issue within an hour
s. d.The website was easy to easy. Communication was excellent and the plant was of high quality. Everything you'd want from an online purchase
L. T.Easy to order, great selection, had to chat to check something and it was so easy to do. Thx
C. S.Amazing service and super fast delivery. Product is lovely and looks exactly as they said! Happy customer!
S. L.Great service. My plant arrived by courier promptly and well wrapped. Very pleased.
N. P.Very easy people to deal with , always happy to help with advice and information along the way . Highly recommended.
D. A.Virginia in customer service was very helpful.
a. r.The items I bought from Primrose, arrived on time, safely packed and are extremely nice, thank you AR
A. W.Excellent products and service thank you.
A. G.Excellent quality and customer service.
R. S.Relatively easy to navigate the web site and make orders. Goods were delivered very quickly and in good conditiion
M. V.Wonderful experience. Well done
A. R.Roots look healthy and buds on already... root ball and hope it takes. Thank you for such swift service and indeed updates.
S. r.Very helpful staff. Quick response too!
j. m.Dealt with my problem quickly and efficiently sent out next day
S. W.Great piece of kit. Only bugbear not enough info about delivery times, otherwise great
B. D.Excellent service and great product
M. B.Great, friendly service from Monica
M. W.Quick and efficient answers to queries and good at keeping regularly in touch
S. K.Great service, speedy delivery. Items exactly what I ordered. Very satisfied
C. B.Excellent online enquiry service with rapid personal response
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