Reviews of Charles Hurst BMW Motorrad - Belfast. (Motorcycle Dealer) in Belfast (County Antrim).

Charles Hurst BMW Motorrad - Belfast

176 Reviews

127 Comments

Motorcycle dealer

Motorcycle dealer

62 Boucher Rd, Belfast BT12 6LR, United Kingdom

Description

Information of Charles Hurst BMW Motorrad - Belfast, Motorcycle dealer in Belfast (County Antrim)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Charles Hurst BMW Motorrad - Belfast

Popular times

Tuesday

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Thursday

Reviews of Charles Hurst BMW Motorrad - Belfast

R. C.

Just had service carried out on the RT and would like to thank all involved. Big thanks to Nigel in sales and Phil at service desk. Their help and knowledge is second to none. Always look forward to bike being returned as I know it’s perfect and ready for the next adventures. Even had a video of repairs needed. Thank you all for a great service.

a. s.

Wide selection of mainly Bmw motorcycles new and used

E. B.

Wonderful hospital, my thanks to all 😊

D. L.

Coffee and a bit of crack, good place

R. B.

Ok

M. C.

Fast and friendly staff

D. B.

Good lads

P. B.

Great service

K. G.

Excellent staff

m. c.

go and buy a big bike

C. H.

I work here

W. H.

I have made many motorcycle purchases from Hursts and I have always received very good machines both new and 2nd hand alike. I can’t fault their attention to detail and top notch customer service.

G. F.

Professional and friendly

M. S.

Exceptional service

S. D.

Impressive showroom

A. C.

Helpful staff

D. H.

Helpfully

D. H.

Outstanding

G. B.

The guys did an amazing job - great quality, communication, and customer service. I'm very happy with the outstanding service.

R. T.

(Translated) Friendly and very friendly (Original) Simpaticos y muy amables

d. c.

E. B.

T. C.

Amazing service and very well looked after by Phil,thank you for all your help Phil top lad and your mechanic

G. M.

g. m.

J. G.

N. S.

P. J.

a. m.

T. C.

G. Y.

Great service from Phil in parts on Thursday morning on my way to nw200, great job sorted out my chain, sprockets and got oil and filter done too. I was back on the road in no time,.. I bought this XR from Ian, in Charles Hurst and he has been a pleasure to deal with too..

p. p.

The motorrad service advisor John, was very very helpful , efficient and professional and pulled out all the stops to get my bike back back on the road in the shortest time possible, a credit to the organisation.

E. C.

Philip Galway Service Advisor was again friendly, knowledgeable, offered me a demo ride and coffee, and made the experience very pleasant. The Service Technician’s video was excellent, with a good comprehensive commentary of work completed. A big thumbs up to both guys!

K. M.

Friendly and professional. Kieran is great to deal with.

M. H.

A great group of staff under a good manager. Have found them to be helpful and professional in my contact here through purchases servicing and advice.

j. b.

Service staff are excellent, many thanks to John and Phil Galway always keeping me informed, very professional and friendly. For me they are the face of BMW Belfast. I give them 5 stars thank you.

P. H.

Staff very friendly and helpful. A creditbto the firm

R. P.

Phil was very helpful with booking me in and John was very friendly and helpful on my visit to the dealership. Top guys!

S. G.

Really fast response from the service team after I emailed, great communication all the way through the service. I can’t fault them on a thing. Good job.

C. M.

Phil Galway and the team were excellent as usual.

K. H.

Overall very good, however didn’t have much success with initial attempt to book the service online through the email received. However, called and sorted it, all very straight forward. And staff were great.

M. S.

Called in for a look around. Was offered a coffee and a test ride before I even made it through the door. Fantastic service and fantastic bikes

A. P.

This is my 2nd motorcycle I have brought from Charles hurst, 1st from Yamaha & 2nd from bmw motorrad. Ian was the guy I dealt with, he was great to work through, from start to finish. So for I have had excellent experience with Charles hurst, & hope to continue with them in the future 😁👍

J. W.

Brilliant customer service, a bit costly but certainly worth the money!

R. M.

Start to finish Phil looked after me in an exemplary manner. Covid restrictions were in place and adhered to. The work carried out on my bike was top class and very reasonably priced. This is the usual experience from the Belfast Team.

D. P.

Initially i dealt with Mark the manager who has an incredible memory for first names. Mark was able to source a bike for me when he had none in stock price was fare i the delt with Ian which went without a hiccup. Lovely place to go, your made to feel welcome and part of a unique brand. regards David

G. L.

Excellent customer service from all at the Parts Department (Phil and John) who went the extra mile to accommodate my repair knowing I was under time pressure

M. G.

Might have been better if I was called to say when my bike was ready for collection, rather than me have to phone BMW. Small grip on what was a positive experience. Won’t put me off using you again.

M. M.

I am very happy with the Charles Hurst Motorrad dealership. The reason for my recent visit was the need to replace a keyless fuel cap that had failed while the bike was still under warranty. However my ongoing concern is the very high cost of replacing the cap (or other bike parts) should there be another failure after the warranty expires.

E. P.

Had my s1000r booked in for 6k service. No issues whatsoever- everything as promised from beginning to finish (service, cost, time it will take, etc). Really happy with the service provided!

B. M.

Great staff, very helpful, good selection off bikes.

C. L.

Vehicle was with the garage longer than I would have liked however the problem was resolved & the service I received was excellent. The service team were very friendly & helpful.

p. h.

Charles hurst bmw motorrad have it sorted, the customer service from Philip and John is absolutely outstanding, nothing is ever any trouble for them, pthey are head and shoulders above any other motorcycle dealer in Northern Ireland, well done and keep it up Peter Hamilton

M. M.

Both Phil & John on the service desk, along with Philip were exceptional in their service & customer care. Thank you for all your help and support.

S. L.

Friendly professional staff with great advice.. I am amazed at the quality low mileage bikes on the showroom floor. The coffee machine is great too.😁

J. F.

I drive from Mayo to Belfast (7 hours return) to service my bike annually with Hursts for one reason "service". The staff go out of their way to help and make the experience smooth as possible.

g. p.

Service and parts Staff are very helpful, friendly and informative. I'll definitely be back. And I've recommended them based on this

D. M.

Yet again the guys at Hurst Motorrad 1st class . Mark always makes an effort to get a chat with you and the sales and service team always pleasant and helpful . Pleasure dealing with them every time

J. B.

Nice shop, great bikes, friendly staff & service. Just too pricey for me. Cheers.

W. M.

Phil in parts was great Knew exactly what was needed and sorted me out well. Staff overall very helpful.

b. b.

Bought a BMW R nine t from Motorrad in the boucher road in November 2022.The bike was in "as new condition" when we went up to collect it the staff were brilliant very friendly & Kieran made us a coffee while we looked at the other bikes in the showroom which were all absolutely mint, BMW Bike heaven🤣🤣 I'm absolutely delighted with the bike & was the best value motorcycle of this model & year with nearly £2000 extras I could see online & sold with 2 years used warranty & still 2 years remaining on BMW warranty & breakdown recovery.Anyone in the market for a new or nearly new BMW give them a bell you won't regret it would highly recommend them to anyone.

J. M. G.

Philip and team were excellent as usual

T. H.

*****Amazing Customer Service***** I recently purchased panniers and a top box for my GS 1250. I was dealing with Philip Galway in the Parts department. I called to enquire about available and price for the set inc coding the locks to the bike key, Philip was very knowledgeable about the parts, I asked could he email me a quote. I finished the conversation and 2 min after hanging up the email was in my inbox. I ordered the parts and expressed my concerns about damage by the Courier. Philip went out and obtained extra bubble wrap, the boxes arrived packed to withstand a drop from space. He also coded the boxes to my key at no charge, simply because I purchased them from him. Well done the lads in Charles hurst motorrad and especially Philip, bravo excellence in customer service.

N. L.

I'm happy to recommend Charles Hurst Motorrad. Got my GS Serviced here recently for it's 18k service, price seemed pretty decent. Staff were nice and even got me out for a spin on the new 1250GS at short notice. Cheers!

t. w.

Great place for BMW bikes. Well laid out showroom. Pity it's stuck away in the back of the complex. Prices for the bikes are way cheaper than inferior Yamaha and Honda. Helpful but not in your face staff.

P. M. C.

Ian Hoodless was excellent to deal with and I will most definetly go back to him again. I had some difficulties but Ian did take control and left me with a super experience in the end. I will definetly return again. Paul

P. C.

I recently visited Charles Hurst BMW a few times over the last six weeks and have to say the staff were excellent, nothing was too much hassle and I never felt any pressure or obligation to buy following test rides. I dealt mostly with Mark McCully who is a credit to BMW and went above and beyond to help, always making himself available for any queries I had - pretty important as I'm completely new to motorcycling. I thoroughly recommend them!

I. K.

Thanks Phil & John for excellent customer focused service Regards

A. G.

We were on a Motorcycle tour and my girlfriend's bmw started leaking coolant fluid. I thought it was the o ring on the Thermostat (again) so I called them one day before (that's when the leak occurred) and they ordered the requested parts and slipped us in the next day. The estimated price was 100 pound for about 1h duration and the ordered parts. It then took them 3 hours instead of 1 because it was not the o ring but the actual radiator. So they were trying to find and fix the leakage but were unable to. In the end I still only had to pay the agreed upon 100 Pounds (so they didn't charge me the extra time it took) and I got a free bottle of actual coolant liquid for when I have the radiator fixed (they could have replaced the radiator the next day but I was in a hurry and the radiator costs more than the bike is worth so I left with the leak knowing that I have to refill every now and then). That plus the fact that they helped us on short notice with our emergency was just super nice. Thank you very much John and the rest of the team :)

J. B.

Great dealer, nothing bad to say about it. Very friendly staff and you can sit on the bikes. Not the largest variety of bikes though. Overall great shop!

s. c.

Always very helpful.

g. c.

Very happy with my overall experience. Bike was ready on time. A great loan motorbike available 👍. Polite service. Confidence riding away, knowing my bike has been checked and serviced by professionals. Thank you

P. B.

AS PER USUAL JOHN AND PHIL IN THE PARTS DEPARTMENT ARE A REAL ASSET TO HURSTS MOTORAD

D. a.

A great service 👍

R. B.

Was a pleasure buying my bike with you. No pressure. Talked over thing about the bike. . Will buy again i. Thanks

r.

Excellent experience. Very professional service.

L. B.

Philip very helpful and courteous on the phone and all arranged smoothly. Excellent service!

E. P.

Great dealership. Great team led by Mark McCully. Been dealing with them for 40 years.

J. i. M.

Some brilliant lads in there. Bought my new bike there and got it serviced. Brilliant from start to finish, a refreshing blend of professionalism and a relaxed atmosphere.

S. M.

Great Service provided by efficient and friendly staff, it's just a bit on the pricey side, but you get what you pay for, enough said.

R. C.

Helpful staff BMW have excellent after sales care if I could afford a BMW car I wouldn't hesitate .

S. C.

The service took exactly the estimated time, and as I was waiting for the vehicle, it meant I could plan the rest of my day with confidence.

M. T.

What a super smooth dealing with customers and issues...Emailed about having issues with clutch, issue detected same day on delivery, parts ordered bike collected within a week, great smooth service, Phill Galway, was very helpful, price was really good compared to others taking in mind it's a authorized dealer. Bike collected washed and serviced.

D. M.

Good selection of new and pre loved motorcycles in the centre of the Charles Hurst complex on the Boucher Road Belfast.Friendly and helpful sales staff.5 stars👍🏾

M. A.

Nigel was great to deal with. Very helpful.

G. H.

Once again another good service provided by Hurst Motorrad. Their customer service was second to none. Keep up the good work guys.

G. O.

Was at these premises for the first time. It was open, spacious, and very well laid out. Beautiful bikes across the range, and a nice selection of BMW clothing.

A. R.

On my trip to the Ulster road racing in August, had an issue on route traveling from S/Wales, (self inflicted).We called at Charles Hurst for help,and met Phillip Galway on the desk nothing was a problem credit to the company.

P. R.

Great showroom, staff very good. Took a S1000XR for a test ride, very nice. Plenty of time to experience the bike

A. Q.

Definitely be back , bike like new after a few job's , could not do enough for me , lads are sound and really know their stuff , thanks for everything guy's , hope to see u all soon !

R. H.

Friendly staff and great service. Highly recommended.

A. B.

Excellent service all the time from all staff especially the service team.

S. C.

Very happy with the service for my R1200GS Rallye, quick and efficient as usual, well done lads.

T. B.

Excellent service, I broke my mirror during my journey to Ireland, called ahead to ask if they had one in stock, when I arrived at 7.30pm Nigel, one of the sales team fitted it for me. That’s going the extra mile for a customer 👍🏻👍🏻

R. W.

Very professional from start to finish. Thank you all for your professionalism.

M. R.

Fast efficient friendly and helpful staff

A. A.

Have been dealing with this group for about 30 years now. Excellent motorcyle dealership.

T. G.

Friendly, helpful staff; comprehensive and timely report.

G. B.

Excellent customer service. I have had opportunity to test ride new GS 1200 Rallye, about two weeks ago.

L. H.

Brilliant customer service Mark and Matt fantastic so easy to work with highly recommend!

A. D.

Excellent service as always. This shop and its staff are a credit to the BMW brand.

P. L.

Great experience with the Service Department in BMW (Motorad) in Belfast !

G. B.

service was second to none 100 %

A. E.

Helpful service team in Phil and John.

J. A.

Excellent service, booking an appointment was seamless, more than happy to facilitate staff very accommodating

P. P.

Very professional staff, knowledgeable and helpful. Gave me good advice.

D. H.

Great place to spend money

G. M.

Great service from Phil in the service department.

b. o.

Great bunch of men, no trouble going back to deal again 5 star

L. A.

Service was carried out and was ready to collect on time.

T. E. A. r.

Excellent first class service... Very professional and friendly staff...

S. M.

Great products and service but slightly pricy.

H. M.

Best bmw motorcycle shop in Belfast. All the staff are very helpful.

f. c.

Top class service.. I wish all dealers were as efficient...!

D. M.

Enjoyable experience, team worked well

D. D.

Fantastic customer service time & again. Thanks to the helpful team for such great support

M. M. C.

Nice bikes and friendly staff. Good coffee too

J. S.

Super service. Bike running like a dream

f. t. g.

Friendly staff nicely presented show room

D. R.

Very pleasant and efficient service.

D. A.

Great service prices competitive

D. R.

Customer service can be hit and miss but the service guys know what their at.

I. W.

Excellent customer service. Speak to Matt, 👍

P. T.

Only if you have plenty of money. No mid price used bikes

j. g.

Excellent friendly staff

A. T.

Just what you'd expect but don't often get.

M. W. (.

Although the video and digital contact during regarding any further work needing to be carried out is fantastic, the fact any replies i send only goes through to one of the reps rather than being able to be accessed by all of the reps in store could mean work not being carried out if that one rep is out of office for any reason and other reps not receiving instructions for the extra work to be carried out

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