Reviews of Dick Lovett BMW Motorrad. (Motorcycle Dealer) in Bristol (Bristol).

Dick Lovett BMW Motorrad

274 Reviews

210 Comments

Motorcycle dealer

Motorcycle dealer

1, Laurel Court, Cribbs Causeway, Patchway, Bristol BS10 7TU, United Kingdom

Description

Information of Dick Lovett BMW Motorrad, Motorcycle dealer in Bristol (Bristol)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Dick Lovett BMW Motorrad

Popular times

Sunday

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Reviews of Dick Lovett BMW Motorrad

G. F.

Very honest, and pleasant sales experience. I bought new R1250RS from Mike. I love the Bike and you get free Coffee and Doughnuts sometimes 😋

R. B.

I have bought two bikes from Luke at Dick Lovett in Bristol and I have always found him and the rest of the staff to be helpful, friendly and efficient. If you want a BMW bike, this is the place to go.

S. E.

Excellent service to help buy BMW Motorcycle clothing. Really helpful and understanding throughout the process. Highly recommended

M. S.

Joe could not have been more helpful during my recent visit, it was great to meet someone who clearly enjoyed his role and went out of his way to ensure I was satisfied. Thank you Joe

C. C.

Great BMW service and some great staff give you one of the best dealers for motorcycles in the Country. You can also get a cheeky fee coffee and Biccie's, whats not to like ?

T. M.

Great service again from the Motorrad boys with the Top salesman Mike Tovey once again going the extra mile to deliver a fantastic customer experience, top marks !

R. 3.

Fantastic team who will look after you and your motorbike. Very knowledgeable and great customer service. Free doughnuts on Saturdays too!

N. B.

Just picked up my 3rd GS (2nd Adventure) from you guys and I would just like to thank you for such a great deal and a service 2nd to none. Luke & Mike thank you both for your help & assistance. Always a pleasure. See you soon.

n. c.

Booked my car in today for an MOT at the last minute with fay Johnson,she was very helpful and sorted this out,great service today thank you

T. B.

Great service speedily executed great hot chocolate and cookies while I waited and brilliant explanation of what was done and the free health check was useful and a gleaming bike to ride home on. Well done guys!

M. M.

Highly professional from receiving reminder of service, video update of vehicle health check and the convenience of collection & return.

P.

I have been in a number of motorcycle dealers and this one is one of the top! Great service, huge collection of motorcycles and accessories.. and as for the people working over there? Great ones that always have taken care of me (providing courtesy bikes) and my “pride and joy” (service and any of my requests).. even during COVID madness!! GeorgeZ

C. D.

Brilliant service thank u

P. D.

Amazing team, Mike the salesman superb great experience they looked after me very well indeed.

R. S.

Great Sales Department, knowledgeable and attentive Service Department, and great place to meet and have a coffee. DLs are my preferred BMW outlet in the South West.

a. y.

Prompt service from friendly, knowledgeable staff. Excellent first impressions

T. P.

This is 3rd bmw from Luke, he is a credit to your dealership nothing is to much trouble and that goes for the service & parts as well . keep on doing what you do !

R. S.

Great professional, friendly but not pressured car sales given by Emily Reed. I would say there's not much parking available for customers

R. H.

Top fellas, always very honest and friendly. Luke is the chap you want, couldn't have done more for us.

P. j.

Great all round customer service once again

T. D.

Top dealership service and staff . Product specialists and always found that a great deal was available....coffee good too!

G. M.

Super friendly sales and service team, and always a good selection of new and used bikes on display.

S. W.

I have read all of the reviews and appraisals on Dick Lovett Motorrad and have to say that 95% are so positive in the service that they have experienced from this Dealership. i reckon this is a pretty good "strike rate". Yes I am sure that they strive for 100% satisfaction but you can't please all of the people all of the time and there will always be a few "professional moaners" in life. As Tina Turner once sang............You're simply the best.

M. B.

Great service especially from Ian Osborne who takes everything in his stride.

D. C.

Matt in the service department was excellent. Helpful, knowledgeable and sorted it all quickly. 10 out of 10.

N. W.

Good customer service... But you should expect that out of a BMW dealership you say.. yes but this one actually carries it out. Long may it continue.

P. N.

Plenty of stock service staff very helpful and friendly.

C. H.

I was served by Joe who was really helpful, friendly and knowledgable. Would definitely recommend!

S. W.

Great customer service on a short notice for a service. Very friendly and accommodating. Sarah is a star!

I. O.

Fantastic service by the team in the most challenging of circumstances, well done all :-)

c.

Always had brilliant service from these guys, Joe the service manager is really helpful! And they have the best coffee by far!

M. W.

Plenty of choice of bikes to sit on and take out for a test ride. Adrian was really helpful when helping us decide which bike to try for our test ride ☺

G. H.

BMW Motorrad, not much else to say. Very clean, good service, easy to park, free coffee lots of new kit and bikes to see, demonstrators ate available

T. S.

Lee Caldwell made the whole buying and px process very easy and very comfortable whilst being very professional throughout

R. F. 1.

Excellent hospitality, great professionals working here! Best place to buy your BMW motorcycle!

A. S.

Great Guys friendly and top service from a top team - wouldn't go anywhere else now ....

A. H.

Excellent Dealership and Customer service, Really helpful guys.

M. O.

Great showroom and Coffee and cake always welcome, Ian in accessories very professional

F.

Great support from everyone here but Matt in particular has been brilliant

M. R.

Spoke to two members of staff witch was very up to date on the stock they had witch was very nice and helpful

S. H.

Brilliant friendly service and always helpful. A pleasure to deal with and always great coffee and a friendly welcome guaranteed !!!😎😎

L. P.

Excellen service from Ian Osborne in the workshops . Always friendly , professional and knowledgeable

I. B.

Great sales team and good place to meet. Doughnuts and coffee lush. 👍

D. H.

good service as usual. thanks again,see you next year

A. S.

Booked a service and MOT. Whilst having a coffee I received a health check video of my bike from Peter. Excellent customer service from Matt and the workshop guys. I agreed to pick up my bike the next day. Matt arranged for me to borrow an R1250. All good.

J. J.

Great to meet up with the BMW Western section guys & girls and thanks to all the staff for great service and prices.

M. B.

If you have a BMW motorcycle and live in the West of England then you'll need to go here! Good friendly service 😊

A. P.

Typical Beemer warehouse. Free coffee and cake help to make the prices easier to digest.

D. H.

Great service and well looked after

I. R.

Top BMW dealer, helpful. They can't do enough to help very pleased

S. U.

Great place for your bmw motorad gear and bikes friendly staff and free tea and coffee!

S. m.

Joe, Sarah and Ian are always very helpful when I have a bike in with them.

S. W.

Staff are very helpful and pleasant. A bit pricey but you get what you pay for.

R. B.

Fantastic customer centred service. Recommend without reservation.

J. A.

Excellent service as always, Thank you Ian Osborne, and welcome to motorrad

m. h.

What a splendid service from such a big named business. I’m no minnow, even got a cuppa and a free face mask. Gotta have a thumbs up from me 👍.

J. S.

Lovely bunch of guys in here! And a great showroom too

A. C.

Great bikes, awesome team

L. B.

Very helpful & knowledgeable staff, excellent customer service - thoroughly recommended!

A. B.

Very helpful and fair price on mine, so recommended.

M. W.

First class service willing and friendly!

C. M.

Really knowledgeable and friendly staff. Special thanks to Ian who helped me out

D. H.

Great team, always willing to help, excellent customer service!

s. p.

Best presented bike shop in Bristol. Good coffee.

R. B.

Very friendly, free coffee and cakes. Win win.

S. P.

Very good

S. L.

First visit to this BMW Motorrad dealer, and it it won't be our last. The very friendly and knowledgeable staff were a pleasure to chat to and we purchased clothing and booked the bike in for service. The coffee was excellent too, nothing was too much trouble. Definitely recommend. Thanks everyone.

c. s.

Always great customer service can highly recommend thankyou

M. A. (.

Great friendly service Coffee and donuts on Saturdays

L. 1.

Friendly staff, always a good experience when visiting, highly recommended.

p. h.

Nothing is to much trouble for this team..

A. C.

First rate customer service from the parts department.

B. D.

Great customer service and great staff generally.

l. p.

Great service from Joe and the team!

l. M.

Free coffee and soft drinks. Oozing quality.

D. M.

Great team social distancing being observed

P. E.

Very good staff helpful and good value

J. H.

Dealing with Natasha was effortless, she was knowledgeable and helpful throughout the whole process. I would definitely buy again from this dealership and would recommend to anyone. Top service.

C. D.

Great service and facilities.

S. B.

Best service I ever had in a garage!

A. H.

Excellent service, friendly staff.

G. W.

Nice bikes nice cars friendly staff 😂

K. G.

Excellent service today.

N. K.

Great sales and after sales Service.

i. a.

The staff are helpful

M. M.

Great bikes and staff

G. m.

Fantastic and reliable customer service

C. J.

Great service and friendly staff

t. b.

Ive purchased several bikes over the last 4 years,the latest being a s1000xr,the sales team are the best I hane encountered at any motorcycle dealership with special thanks to Mike Tovey,nothing is to much trouble for him hes a credit to BMW MOTORRAD

P.

Excellent service, thanks Joe

R. S.

Always helpful and friendly.

S. D.

Excellent dealership!

B. J.

Lovely new showroom

j.

Lovely new showroom!

T. S.

Bad Boi

P. W.

As always excellent service

J. K.

Good looking new dealers

A. J.

Very helpful indeed.

S. J.

great service great products

I. M.

Had my K1600 serviced by Peter again who looks after it as if it was his own. Matt Parr was extraordinarily helpful with all my weird requests. Great team of guys altogether

S. D.

Always friendly and helpful.

G. E.

Well informed and supportive.

K. T.

Great service

H. C.

Very friendly staff

M. S.

Best car dealer

R. W.

Very helpful 😊

J. G.

Very helpful

T. F.

Helpful

P. M.

Great dealership

S. F.

Lovely coffee

I. W.

I purchased my GS from DL in 2019. In all my dealing with them they have been customer focused. The service desk always keep you informed and are extremely helpful. I recently had to have some warranty work done and I must thank Ian Osborne for his assistance if sorting all the matters efficiently even ensuring BMW UK also included some other work as part of good will. Cant fault their customer care.

R. G.

Top class dealership ! Natasha is nothing but the best , very kind and caring ! Would definitely buy from here again and would recommend anyone to do so ! My bike even came with a full tank of fuel which was very pleasantly surprising! Thank you very much

D. C.

Always brilliant

D. J.

Excellent Donuts,

R. P.

Very helpful

S. H.

Bikes galore

i. h.

A. C.

J. P.

L. C.

S. H.

R. A. M. d. O.

P. J.

Booked in for MOT and Service in mid-lockdown conditions. Quick non contact hand over, loan bike provided as no facilities to wait around. Excellent walk around video provided by the technician discussing the health of my bike. Excellent communication on suggested work before incurring any additional costs. Cant fault them. May be a premium price, but you definitely get a premium service. 3 years later, new 1250GSA purchased in 2022. The dreaded NAV VI replaced multiple times without question. Serviced without issue, loan bike for BIG Service. Spot on. My sons 2017 GS needed work after a slight 'off'. Squeezed him in, worked in between jobs (cancellations, no shows etc). 👍🏼

R. T.

I normally get put through to the person i'm trying to contact quickly, and if theyre busy i get a call back within 10 minutes. Have had numerous problems with my bike, but they staff work hard to make sure everything is sorted!

N. H.

Thanks Luke Pimm, easy transaction. Always prompt communication. Luke arranged a great pick up/delivery from Simon as well. Couldn't recommend highly enough. Oh and Loving my new GS1250 Adventure. Thanks Again Nick

D. J.

I have to say that these guys on Bristol showroom are exceptional! I have bought my last two bikes from them and nothing is too much trouble. Ian and the team in the service department go out of their way to help you and they give honest advice and feedback. Whenever I have had a question or just needed something checked, they have been on it and sorted it immediately. Last year with covid causing disruption, I had a recall on my K1600 which they still managed and provided me with a voucher for the inconvenience of waiting which wasn't even down to them but they recognised an opportunity to show excellent customer service. Both Ian and Joe make you very welcome and it's a small thing but remembering names and just asking how it's going makes all the difference. When I bought my latest bike, Mike in sales was brilliant. He gave me an honest assessment on my trade in and secured me a great deal on the new bike. I highly recommend this team of professional guys and gals. Thankyou Bristol Motorad! Can't wait for coffee and donuts to return!!! Dave

b. f.

I bought my bike from DL two years ago and have enjoyed a high quality of service from them since. Ian and the team in serving are always really helpful and supportive. My recommendation comes as a regular customer.

K.

Highly recommend for any bike needs. The service from Joe especially is second to none. Having had a few issues recently, their willingness to go above and beyond has really made things easier to deal with. Brilliant stuff from the team there.

J. T.

Fantastic service. Matt arranged for my bike to be collected, serviced, MOT'd and returned while I was moving house. I would highly recommend them.

N. B.

The team here are fantastic hence the reason we keep coming back. Luke in sales and Ian in parts/service are outstanding and always go above and beyond. I have used a lot of bike shops over the last 30 years but none have compared to the outstanding customer service I receive here. I have recommended them to a lot of friends who have all commented on the 5 star service and help that they also received. If you want a new bike, parts or advice I highly recommend them as the customer service is unrivalled. Nick Barnes

P. B.

I have had a BMW bike for Just over a year now bought though this dealership. Mike from sales was great and always accommodating when I have visited, The ability to try out different bikes unhindered is excellent although the excess is eye watering and encourages you to behave. The show room always has a great selection of models and is relaxed and welcoming environment. After sales care has been exemplary with the service team being very helpful and always pulling out the stops to deliver service work on time. Sarah in particular is a real star and a fantastic ambassador for Dick Lovett Motorrad and was outstandingly helpful in recent service visit for warranty work. Many thanks

I. S.

Brilliant "can do" attitude to the customer's needs. Very positive response from Ian on the service desk after checking for a mystery fault on my bike with the service team. Safe hands for my bike, really well done to the DL team.

g. t.

Just collected my S1000R. Natasha was brilliant. An absolute pleasure to do business with. Just to follow on from my last review. My bike has been into the servicedepartment, and again they have been nothing short of fantastic. There customer service is second to none. Nothing is to much trouble.

S. H.

As always excellent service. High standard, very accomadating. Highly recommended.

S. R.

Dirty/wrong fuel issue (by me, don’t ask!), this dealer had it sorted in super quick time at a fraction of the price I expected. Forget any stereotypes, they were straight to the point, there was no sales pitch or sucking of teeth, they did exactly what was needed and had me back on the road pronto. They also kept me in the loop at all times so I always knew what was going on and even had the bike delivered home (30+ miles) the same evening the work was finished, outstanding service and fully recommend to all

P. S.

If you visit, you're made incredibly welcome. Great service team, did a cracking job on my bike in between the lockdowns (where they were still open and practising very safe covid measures). Recently have had some dealings with their sales team who to a person have been friendly, accommodating and more importantly, extremely competent. Highly recommend this Mottorad dealership.

M. V.

Bought my s1000rr from here over lock down, service was great and made me feel at ease at making an expensive purchase without seeing the bike in person. Luke was in constant contact via phone, email and sent over a video tour of the bike. Overall I would buy again and recommend to friends and family.

A. F.

Passionate and friendly dealership. Nothing is too much trouble and they are honest and want whats best for you.

D. Z. (. 1.

Have recently bought a motorbike from Steve at Dick Lovett motorrad Bristol, have to say VERY polite , efficient, knowledgeable and helpful giving advice and no pressure to buy top guy. Also had a bit of an issue when Steve was on his day off and spoke to Luke again very helpful and even though it was not him I bought the bike from he sorted my request out quickly and efficiently. Would recommend this dealership 100% this is my first ever Google review which I think speaks to what I think of the service I received from the staff there. Also nice coffee !!

R. T.

Always get good service here, yes I bought a bike. Been through first service, and ready for the few thousand miles. My first taste was through an invite to ride on of the new models out last year, this was arranged and carried out with no pressure and a good timed ride allowance. Was allowed a 2nd test ride with the wife to make sure she was comfortable with the bike, and the sale went with no hassles and lots of free hot chocolate, you don't need to buy a bike to partake of the drinks, honest. Work completed in good time, courtesy bike always available if needed.

P. R.

Recently had my second service on my pride and joy S1000RR. I hate the thought of anyone touching my bike but these guys were brilliant! very thorough, professional and love the bikes they’re working on. I travelled quite a distance to use them after checking out various reviews and I will certainly be using them in the future. The bike had an additional brake fluid change, was left unmarked and felt tight and fresh on the way home. A big thank you to Ian and Matt who I delt with and thank you to Peter for working on my baby with care and professionalism.

A. B.

vids were a great help in my buying decision - Scott was extremely helpful throughout the process, especially as I was buying remotely. When it arrived it had a full tank of petrol which was a really nice touch and much appreciated. Just need the snow to stop so I can ride it more :)

M. M. P.

I've had several bikes from Dick Lovett Motorrad over the years. Everyone in the dealership is extremely helpful and the atmosphere there is always very friendly. Demo bikes are always in first class condition and the spares & service team are very helpful. Thanks for your great customer service.

H. D.

Outstanding experience once again, I'd far rather make the 2 hour round trip than use my dealership. Ian in the service department is great, always willing to go above and beyond, thank you!

N. W.

I have been a customer of Dick Lovett motorrad for five years. I have had my bike serviced by them and also purchased two brand new bikes. The customer experience is excellent with friendly helpful staff who are easy and fair to deal with. When you purchase a new bike you want that experience to be perfect and I can say they have passed on that with flying colours. Thank you to all the staff that have looked after me over the years. Highly recommend.

D. H.

I collected a brand new S1000XR today having dealt with Steve. From start to finish he was incredibly helpful. He kept me fully informed with the progress of my order and explained everything I needed to know in as much detail as I wanted. Absolutely fantastic service, thanks Steve!

V. R.

Picked up new bike at the end of lockdown. Given the circumstances, good service on pickup but great service throughout the purchasing process - information when promised, all dates met, video of the bike in build etc - Many thanks Mike & team behind the scenes.

S. P.

This is a great dealership with very friendly helpful and informative staff. Luke looked after my purchase but all the staff were brilliant. This is a great place to look at the BMW range and chat motorcycles without any pressure to buy. I met several customers who just love to return for a brew and a chat. Well recommended!!!

D. T.

Ian in the parts department is absolutely brilliant, super knowledgeable and extremely helpful. He went out of his way to get a desperately needed part to me where others may have made me wait! Excellent customer service BMW Motorrad, your employees are a credit to the business :)

E. F.

Absolutely top dealership . From sales to service & workshop cannot fault the experience and help always received . Would recommend to anyone looking to buy a BMW motorbike . Keep up the good work .

S. 5.

Luke, Joe, Chris and the whole team at the dealership are friendly, helpful and professional, we've always had excellent service. My wife was and is treated as a motorcyclist, and not patronised, when she bought her bike or has it serviced, by no means a widespread practice in the motor trade. We've had 3 new bikes (and 10 services) from Dick Lovett in the past 4 years, the fact they are not our nearest BMW Motorrad dealer says it all.

A. C.

The team at Dick Lovett have always been exemplars of the customer experience, both in sales (i have bought new twice) and in servicing. Luke has always kept me informed of progress with the bikes as they are being built and will always try to understand what matters to me. I have also had great service when buying accessories. All in all the service from all at Dick Lovett stands out as professional, welcoming and expert.

N. 6.

Outstanding service from these guys so far. Couldn't be happier. Thanks Steve Buckley for my new bike.

C. T.

Visited Bristol Motorrad and was excellently looked after by Natasha. I found the service to be top rate, with Natasha proving patient, competent and willing to match me with an appropriate bike. Brilliant

L. E.

A good friendly dealership, knowledgeable staff, tea and coffee for customers and plenty of bikes to look at! Standard atmosphere for a high end bike dealer but don't let that put you off at all. Definitely recommend if your looking for your next BMW

C. D.

Called into Dick Lovett today to book my bike in for a service. Ian Osborne, the chap on the desk was very helpful and explained everything that would be done during the time in the workshop. Going forward i'm confident my bike will get the proper attention to detail i want.

S. K.

Great service from Ian Osbourne,parts supervisor. He even got the" Boss" to take me to the Mall, as I got forgotten. Rang an hour later, to say my bike was ready for collection. I am always treated with much respect, and feel my custom is valued. I do travel 93 miles, each way to go to the Dealership, so that sums it up, for me.

E. C.

Very friendly environment and helpful staff, great place to call into on a Saturday for Doughnuts, coffee and banter. On my 2nd bike now from the team here and they never fail to deliver quality service.

P. W.

Great service. Popped in for pre arranged second service. Was welcomed, coffee served and service completed while I waited and on time. Matt was great and I bought some new kit while I was there. Thanks Matt...

A. A.

I have bought my last two bikes from Luke Pimm at Dick Lovett , on both occasions, he went out of his way to get the best deal for me. Customer Service is first class, aftercare is first class and the service team are first class..... with free tea and biscuits, what's not to like!!!

G. N.

Excellent "can do" attitude to customer's needs. Very positive feeling after visiting the service team. Cared for my bike really well.

M. S.

Absolutely brilliant customer service from Matt (Service) and Ian (Parts). Thank you for your assistance. Wouldn’t dream of using any other dealer. Steve in Sales also deserves a mention, as his dedication to customers is outstanding!

J. M.

I was debating about a return to motorcycling after some years off, having owned previous BMWs I visited BMW Motorrad (Bristol) and found them to be extremely helpful, no sales talk, just excellent advice and assistance. Following a test ride I've placed an order for a 1250 GS, I dealt with Mike Tovey in sales and would highly recommend him, he was again very helpful, friendly and knowledgeable. I can't wait to get the bike now.... As an addition to this review, I've also had great help from Ian in the parts department with choosing and fitting new helmet.

n. b.

Josh Marks looked after us and he did a great job. Josh was probably more excited about our new Electric Car than we were ! He sent us a great video clip when the car arrived at the showroom and he sorted us a wonderful registration number too. The car us fun too. Very quiet.......... Thanks Josh. Good Job !

N. B.

The sales Team are friendly, approachable and knowledgeable nothing is to much trouble. Also the service department are just as helpful on my requirements. I especially like the free refreshments and cakes on a Saturday morning. Thank you BMW team.

C. R.

I was interested in completing the rookie to rider course and from the start the team here have been great in helping me get onto and past the course and tests, get the correct kit that I need, and most importantly get me my bike the F750 GS exactly as I wanted it, thanks again to Mike! Having been on the bike since june and done a lot of mileage I booked in a health check with Matt to help with the chain maintenance and it was done free of charge! The team here are extremely friendly and could not be more helpful and accommodating. Thank you all for such great advice and service I highly recommend you to all!

B. M.

I have loved my experience of buying from Dick Lovett Motorrad. To be able to set a monthly budget and then every 2-3 years pop in to upgrade my model to the latest version is a true pleasure for me. I always have the latest model with everything covered under warranty and top up insurance. I can truly say the team in the Showroom have become friends over the years and a delight to deal with.

S. D.

I bought a Navigator VI from here last year for an upcoming foreign tour. It performed perfectly but over the last few weeks it has been playing up and not working how it should. I took it back in and discussed the issues with Joe. He told me to leave it with him. The following day he called to say that BMW had authorised a new one to replace it. Top service that I have not experienced at other dealerships. Well done Dick Lovett. Outstanding service.

D. K.

I've bought two bikes (R1200rs and R1200rt) from Luke now and had exemplary service on both. Whilst Bmw will try and tell you all dealers are the same high standard, I believe this one is a cut above the rest. A special mention should also go to Joe and the service team who are ever helpful and always happy to go out of their way to support you. As a location where you can also pop in and get a great coffee and browse the bikes, i can't recommend it enough. Just ensure luke is busy with someone or he will give you a great deal on a new bike! Dave

C. M.

I have an old R1150GS that was serviced at the Bristol workshop. I couldn't be happier with the reception, level of communication from Matt, the service manager, or the condition my bike was returned in. Friendly greeting, helpful and making good use of technology with a video showing the health check carried out. Also handy to have a loan bike when mine was kept overnight!

H. D.

I've used Dick Lovett's at Bristol since they originally opened, and have just purchased a new GSA from them at a good price . The team are helpful and friendly and knowledgeable, the work undertaken is good. The "new" (been open since around 2011-12) showroom / maintenance facility is excellent.... they also provide refreshments and most weekends there are cakes! Great location, if you need to do some shopping whilst the bike is being serviced..... Cribbs Causeway shopping centre is nearby (watch the spend....). Would I recommend them....umm....YES!

W. M.

Gave them a call with a query on an old-ish bike a while ago, they were quick and helpful. Recently went there for some spares, the guys from the shop floor were generous with advice and looked up some torque values I was missing. Excellent service, and the showroom is always pristine.

D. B.

Visited last week to discuss the most appropriate bike for upgrade. Excellent customer service! Very knowledgeable team. Can’t wait to return

A. J.

Great team, always on hand to support and guide you through with exceptional customer care. The team are friendly and knowledgeable with a wealth of experience. The facilities are immaculate, and it’s hard to say no to a free coffee and doughnut 🍩

C. M.

Thanks to Luke for making the whole BMW used approved purchase easy. I was able to test ride the bike and on collection it had a full tank of fuel plus a new back tyre fitted. The 2 year warranty & road side cover are a great bonus.

K. D.

Everything from start to finish was first class could not recommend highly enough.

D. “. T.

As always, amazing service. Went there today for a £2.29 screw but unfortunately managed to get a puncture about 1 mile away. Rolled in at 4pm on a Saturday afternoon and Ian couldn’t have done more to help. 45 mins later, new tyre fitted and I was on my way. Perfect!! (PS - did the lottery on the way home, definitely already had a bit of luck with the tyre being in stock)

K. W.

I needed some parts for my 1999 K1200RS, so I emailed them. Wow, the reply was detailed with all the information that I needed to identify the part numbers with the schematic from Ian. From this I called Ian who helped me further and got the parts ordered. Popped it to collect them after my holiday and very kind and helpful people. Just need to fit them now!! Thanks team.

A. E.

Great team, creative and supportive. Pleasure working with the Sales guys they support each other and the communication is great. Important for the service element and handover process. An important mention for the Service team because they deliver a great service deliver a great service and will try and support where they can..

C. H.

Very happy with the deal I received at BMW Motorrad. My friend and I only went in to look around and I left with an approved used model and the full service package. Excellent coffee, thank you Joe!

M.

These guys (and girl) know their onions! It's refreshing to talk bikes to people who share the passion and have the knowledge. Whether it's new bikes, used bikes, parts or servicing, I'm never disappointed. I ride 50 miles each way to Bristol when I've a dealership just 8 miles away... and this is the reason!

s. m.

Great service from Ian and the technician to get my bike sorted after the surprise found during the service, all sorted quicker than expected, well done.

B. A.

I have been a customer of Dick Lovett BMW Motorrad for the past 3 year and have not been disappointed once at the service I have received. Every time I enter the show room it is like walking into my parents home this is purely down to the service manager. Joseph has the combined characteristics of a mother and a father, not only does he ensure my bike is functioning at its peak performance he also ensures that during the time I am in the show room I am completely relaxed and my stomach is full with fantastic coffee, biscuits and doughnuts . This winter I took full advantage of the Hibernation or Continuation offer that was being run after seeing the video on the DickLovettGroup Youtube channel (It would seem young Joseph is a man of many talents). This offer meant I was able to ride throughout the winter without a single issue allowing me continue to feed my passion. I would like to personally thank Joseph for everything he has done to help me and my bike he displays the fundamental values within the motor industry that both Dick Lovett and BMW should be proud to have at the frontline of their business.

S. G.

Have to say a MASSIVE thank you to Sarah & all the team at #Dick_Lovett_BMW_Motorrad who in the past 24 hours have not only done a 12k service but also sourced & fitted a clutch for me as well as kept me constantly up to date on progress as well as a loan bike. Im not a regular customer there but have to say the service I have received was second to none. Thank you from Me & all of us at #GuidedMotorbikeTours, You rock 😍🛵 (CP)

M. F.

Bike service time made easy with the DL service team..... Ian and Matt keeping me well informed through this process and Mike and Chris in the workshop very helpful, yet again...... painless and simple. well done, thanks guys................

R. O.

Ian is always professional and helpful. Every time I go to the showroom he is there to greet with a smile and positive attitude.

P. “. P.

Im not really one for reviews but I would personally like to thank Joe for his help over the last few weeks. As soon as I walked in he got me really ‘revved up’ about the bike I was interested in. I was excited about the bike before hand but he got me ‘wheely wheely’ excited. He ‘clutched’ the deal with the winter hibernation continuation package, whilst although he wouldn’t of even known he did it, ‘4 strokes’ of his hand on mine certainly helped too 😉 Thanks Joe sweetie x

N. C.

Superb service from start to finish. Mike couldn't have been any better and made sure I knew everything I needed to. They gave a good trade in price for mine and even filled the new bike up with fuel!

R. B.

Can't speak highly enough of the team at this dealership. Received excellent delivery from sales as well as service. Always willing to go the extra mile..... Deal with Luke Pimm in sales and Ian Osbourne in parts Thank you guys

J. M.

Much better than the car dealership. Had a nice chat with the Jaci. She let me sit on the bikes and offered a test ride on different bikes. Good communication and friendly atmosphere.👍👍

T. B.

Had a great experience again while waiting for my service! Hot chocolate still amazing and biscuits as well Matt is a star he kept me informed and did exactly what I asked for A speedy service and an easy wait

C. H.

Amazing place come in and see Mike and Luke and get a coffee. Very helpful friendly and great atmosphere

J. G.

Visited the motorrad last week to purchase my s 1000 xr, I was pleasantly greeted by a charming bald fellow. From the off it was apparent he knew his stuff , with a extensive knowledge of the hibernation or continuation package to hand. Safe to say I ended up riding out the showroom on the new baby. The bike itself is amazing my success rate on tinder has increased by 7 17% since purchasing the bike. I do find it uncomfortable for trials so wouldn't recommend the s 1000 for that. If you're looking for an unparalleled knowledge of bike me then look no further than motorrad, make sure you ask for Joe, he was a real diamond.

J. W.

Great service nothing too much trouble staff friendly but professional with it .I purchased my BMW privately but was received with just the same courtesy as if I had been a customer for years plenty of technical advice and my bike was well cared for as well as a video of what was carried out totally impressed thanks.

J. H.

Great staff, Great BMW service as always well worth a look

c. w.

Ok so you think buying a BMW motorbike is expensive but when you weigh up the cost with the after care, servicing and the customer service you get from all the staff at Dick Lovetts, it’s worth evey penny. I’m on my 5th R 1200 RT. The last two I’ve bought from Dick Lovetts. On both occasions I have been looked after from start to finish with the buying experience and after sales. I’ve compared other similar touring bikes from the other big dealers and competitors but none comes up to the high standards I have received at Dick Lovetts. They also have a high commitment to the BMW bike club with their support. I’m currently touring New Zealand on an R1200RT with 2 other BMW club members. That’s how good we think the bikes are. !

S. G.

Great atmosphere and friendly, efficient staff. Had brilliant service from Georgia in the service dept. Great team you have there

T. L.

Extremely friendly and help full, especially Matt who really helped me out and went above and beyond. Definitely coming back!

D. A.

Took my Bike in for service after much recommendations from my work colleagues who do not go anywhere else, we are Bike instructors. Absolutely first class service, Dealt with a guy called Matt who was very helpful indeed, nothing seemed to much trouble and he provided me with a courtesy bike. Collected my Bike, service done and new tyres, this time dealt with Ian, very helpful guy, very chatty and pleasant. My bike is running superb. Will not take my bike anywhere else other than with these guys, I even had a video to watch of the service guys checking my bike over to show what they were doing, how awesome is that. Many thanks to you all, will be back in the future.

A. H.

Always a pleasure. Good,solid reliable service. These people (and it is the people here that make the place as good as it is) actually know what Good customer service is and deliver it consistently. Thank you.

M. G.

Bike booked in for it's first service. Excellent service as always from Matt and the workshop guys.

M. T.

I don't often take to a reviews page, however I'm seeing too many negative reviews on BMW dealerships and want to say that the Bristol dealer is exceptional with service, attitude and extra help and advice. Would not go elsewhere even if cheaper.

r. b. b.

Great service from bmw today bike all serviced and was given a loaner to enjoy a beautiful summer day on Thanks to all the team ( missing the donuts)

M. W.

I have purchase endless bikes from Dick Lovett and every time it is a easy process ,, the service from Luke and the whole team are second to none ... by far one of the best dealerships in the country Many thanks

B. P.

Been using these guys ever since they first opened. Bought 5 bikes from them and they do all my servicing. All the staff are very helpful and friendly and their Tecs are spot on. Recommended 👍

A. C.

Bought a BMW jacket from Ian on ebay, and he was very courteous, professional and made sure to answer any questions - highly recommended.

J. R.

Brilliant so helpful made to feel at ease, thanks to the lovely people that work there and nice premises well worth the trip.

k. l.

would just like to say how helpful a member of your staff was yesterday monday 20th february. I didnt get the guys name wish i had so i could mention him, hopefully this will find him. i enquired about a top box for a bmw f800 gs adventure. when looking on the internet the only information it had was upto a 2016 model and i was looking for a 2017 model and no one could clarify that the model was the same and if the top box for a 2016 would fit the 2017 model. your sales person said he would find out and give someone a call to find out if the model had changed significantly or not. i had a call just after 6.30 last night to say he hadnt forgotten and the top box for a 2016 f800 would fit. so thank you so much. excellent member of your team.

C. J.

This is a great place to buy a bike from, I am now on my second bike from them. They offer competitive part exchange prices and offer a great customer service experience no need to go any where else.

D. H.

Purchased a new bike from them 3 years ago and have and always had it serviced with them. I always find them a very friendly, efficient and professional. And even being a BMW main dealer find the servicing prices on a par with other reputable bike garages. A free loan bike makes it easy to drop off your bike and be on your way. Or they can even pick your bike up from home. I would highly recommend them.

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