Reviews of Motone Customs. (Motorcycle Dealer) in Newport (Gwent).

Motone Customs

22 Reviews

17 Comments

Motorcycle dealer

Motorcycle parts store

e, Pontymister Industrial Estate, Risca, Newport NP11 6NP, United Kingdom

Description

Information of Motone Customs, Motorcycle dealer in Newport (Gwent)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Motone Customs

Reviews of Motone Customs

L. J.

Ordered a Viper Bench seat for my Triumph which came promptly and seems very good quality. Struggled with the fitting and sent a message on Instagram and within ten minutes they had problem solved my issue! Great service and great product will definitely purchase through them again.

A. G.

Have bought various parts from them over the last few years. Good quality kit. Not cheap but you get what you pay for. However, one thing really worth noting is the quality of their service, which is consistently great. I had an issue with a part and they dealt with it with such speed and grace that I couldn’t fail to be impressed. This is the true measure of a company - how issues are dealt with. If you have a query, give them a ring and they will see you right.

J. D.

Bought their 1" up and over risers for my 2020 Bonneville.... shipped from the UK to my front door in Canada in a week. Parts look great and were good quality but they don't fit properly on the bike due to their design.

M. S.

Maybe it's due to N.A. Triumphs having slightly different parts (if that's even the case?? - and if it is it should be noted), but many of Motone's parts do NOT fit properly, and require modification of stock parts (not ideal) or awkward and improper fitting (not safe). Two examples that I have experience with are 1) the T100 tail tidy, which, when installed, is too high for the seat (even with the provided spacers), and 2) the rectifier turn signal relocation mount which requires trimming of the plastic attachment on the rectifier. The screws provided with the mount are also too short. Do not expect any installation instructions with any parts - though this may be for legal reasons. Customer service was also slow to get to my questions and eventually stopped replying to emails. Kudos for the prompt and affordable shipping, and parts made of quality material. It's just a shame about the fitment.

R. P.

Had lots of parts from Motone and all have been top quality. Latest additions to my Street Twin include indicators, tail tidy, filler cap, duck bill front fender and x pipe. All of these have fitted really well and are a massive improvement on the stock parts. X pipe sounds fantastic and I can definitely notice the difference in performance.

C. W.

If you call in person can be a little difficult to find. Satnav gets you pretty close but poorly sign posted. This is not a showroom more a shop/warehouse type place. Approached an open roller door where I was greeted by a very friendly lady who was shelf stacking she assured me I'd reached my destination. (Motone Customs) Entered through a smaller shop door passed several shelving units lined with various lovely bike bits. Spotted the proprietor who was also very friendly, knowledgeable & efficient. Furnished him with the necessary part numbers, my parts were produced & plesentries exchanged off I trotted. When I inspected my newly acquired handlebars I realized the wrong adapters were supplied. S*** happens! Cut a long story short returned the next day explained the situation & without question & with no hesitation was presented with the correct parts. Didn't get the usual "well they look alright to me mate" Speaking from my experience happy to recommend!

J. S.

UPDATE: Originally two stars but since contacting Motone, they have sent out a cable which fixes the issue, so kudos for that but almost a year for a a cable and diode is a bit excessive...nonetheless, glad they've finally sorted the problem. Average at best. I’m guessing their Triumph tail tidy is a very good seller. The fitment is acceptable (rubs the frame in two places). I had to file bits down. More disappointing is the numerous amounts of people that are getting the engine management light appear on their bikes display. There is an issue with the supplied brake light that causes the bike to constantly throw up the same error. Spoke to Sam before Christmas and was told a fix was being released. Heard absolutely nothing since. A diode would fix the issue quickly and easily. However, I have no access or experience with soldering. Boarderline embarrassing that they haven’t addressed this glaring problem. Pretty poor for a company that claims quality is of the upmost importance. Wouldn’t recommend and unlikely to buy from them again.

A. R.

Motone de-cat, X pipe, fitted to my Triumph T120 is just great. Great quality stainless steel and fewer welds. Took me a couple of hours to fit but well worth it, noticeable improvements in pick-up and lovely sound too.

J. V.

Ordered the speedo mounting bracket and headlamp brackets for my street twin. Next day delivery and a quality product. I have only one niggle and that is the routing of the brake hose around the ignition barrel is a little tight.

O. H. (.

Bought a few products from Motone never had a problem always delivered on time it's a name you can trust well made solid parts.

B. W.

Consistently top notch on quality and service. Most recent purchase was the brass petrol cap with the ridged top, amazing quality. Very fast despatch and delivery as usual.

S. G.

I ordered a couple of knee pads. Received a few days later, and products are of great quality. Recommended

E.

This place is great. They produce top quality products for your beloved motorcycles. 👌

N. T.

grear service

J. C.

Outstandingly helpful

D. B.

Habe schon öfter hier gekauft, sehr wertige Custom Teile für meine Triumph, sehr schnelle und zuverlässige Abwicklung und Lieferung, immer wieder... (Translated) I've bought here several times, very high-quality custom parts for my Triumph, very fast and reliable processing and delivery, again and again...

P. M.

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