Reviews of Vision Express Opticians - Bristol - Cribbs Causeway. (Optician) in Bristol (Gloucestershire).

Vision Express Opticians - Bristol - Cribbs Causeway

369 Reviews

148 Comments

Optician

Optician

Unit 56, LR56 Lower Level The Mall at, Bristol BS34 5GG, United Kingdom

Description

Information of Vision Express Opticians - Bristol - Cribbs Causeway, Optician in Bristol (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Vision Express Opticians - Bristol - Cribbs Causeway

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Vision Express Opticians - Bristol - Cribbs Causeway

G.

Very busy store. I had an appointment and it was running over 25 minutes late, i had to ask someone what was going on and it wasn't until then, that I was seen. The whole eye test process was very good and the optician was very patient with me as I had a young baby with me. The whole process was good, but I just think it takes too long even when it doesn't seem to be busy. I was in there for over an hour and 15 minutes, not great, and I had already chosen my glasses on a previous visit! So that was just waiting for the appointment, having the eye test and then the ordering of the basic lenses. My partner had an appointment the week before and he was in there for over 3 hours! Not the best place to go if you have young children or are short on time.

G. P.

I was referred by my gp to have an eye test as i've had a few problems recently. Despite the appt. running late, I would like to say that the optometrist who I saw did a thorough check & put me at ease. Excellent service, as I've had in the past.

d. e.

My actual eye test was very good and thorough. The optometrist was friendly and helpful. My only criticism was that my appointment was twenty minutes late.

J. H.

Excellent service my optometrist was very thorough, And to be highly recommended.

A. C.

I have used vision express for a number of years and always been very satisfied with their service. I recently made an appointment for an eye test after having some problems, presuming I just needed my glasses updating. The thorough inspection resulted in me being immediately referred to the eye hospital in Bristol where another health problem was detected. Thankyou for your very professional approach and immediate response.

s. m.

Great service. They were running late due to a power cut, I was told they were running about 15 minutes late. So I went off and came back. ( didn’t want the staff thinking I was rushing them, as it stressful enough ) The service when I re arrived was fast and very professional. Staff were very welcoming and willing to help with advise to purchase new glasses. I must admit, the selection of glasses wasn't what I expected but with Covid etc it must be difficult, as they have to take them off to clean each time someone touched them. I wanted to pay half cash and half on my card, as they are on a temporary move they couldn’t take any cash, the walls were thin and you could hear the next rooms conversation, but this was at no fault of the staff more an environment issue.

J. H.

I've always found vision express to give excellent service! very efficient right from booking my appt for eye test which was very thorough! to receiving my glasses! which I want to mention this ladys name who helped me decide on which glasses was best for me her name is Jaimie very helpful friendly and knowledgeable girl!

C. B.

A very in depth eye examination. Wasn't pushed to change glasses as my vision had only changed slightly. Good advise on eye hygiene. Was almost running on time

V. N.

Seeing is believing ! 🤓🤣 Excellent service 👍🏻 If you don't want or need glasses, just say 'no thank you', simples ! 🙄 'i like it' ! 🦔

H.

Starting the review off in a positive tone as for the most part, I have had a good experience in branch. Adrian in particular supported me to choose some new glasses, and he did so in a patient & genuine way. The problems have come in paying for & ordering the glasses. Firstly, they won’t accept cash in branch so had to use a card to pay & bank the birthday money I was given at a later date, which was a nuisance. I know we’ve made strides towards a cashless society - accelerated by the pandemic - but it is still legal tender…!! Secondly, I was discouraged from collecting my glasses from the branch and instead had them fitted there & then so they could be posted to me ready made. I was instantly dubious and remained that way until I was sadly proved right when my glasses arrived with absolutely no difference to them, rendering them too loose to wear straight away. I need them more curved around the back & this was established in branch but hasn’t translated to the glasses I’ve had in the post. This isn’t attributable to the branch itself I imagine, more from where the glasses are made. So getting the glasses in the post….I phoned up on Thursday as they still hadn’t arrived (it would be two weeks on the Saturday since I ordered them) and then miraculously I was told they were getting made today & then I got the email saying they would be sent Sat. Classic “forgot order & rushed them out” response which is disappointing for a £309 pair of glasses…!! I had made plans for Saturday predating the glasses so naturally missed the delivery, then was told on DPD that driver would attempt again on Sunday….then Monday….then back to Sunday!! For them then not to fit…. When phoning the branch to ask if they do the fitting service, no answer….after phoning Head Office twice, I got through and spoke to Scott who advised me that they were open for another hour today so come in & have them fitted, which he did professionally and thoroughly. One star taken off as fab experience in branch (with Scott & Adrian), but too much of a faff re. postage / delivery of specs, considering the spend.

d. m.

Last went here two years ago, and it has improved immeasurably. Staff are all polite and welcoming, they have vastly improved product knowledge from last time I attended and the eye test was more thorough. I feel far more confident in using them in the future. Well done to the staff and keep up those high standards.

L. M.

Adrian was fantastic in handling my query, he was polite, caring and helpful in aiding me choose a new pair of glasses. He is a real asset to the Vision Express team and a great example of fantastic customer service! Couldn’t have been happier with the service I received!

D. B.

Staff at all levels were extremely efficient, thorough and supportive during my visit. I have always found Vision Express to offer the highest of standards and this visit once again confirmed this view. I would recommend them to anyone looking for the very best in eye care.

C. J.

First class experience. Although very busy the team was fully focused and the system worked extremely well My thanks have to go to Jamie for looking after both me and my wife She made the whole process easy and it was clear she had excellent knowledge and first rate customer service skills. Big well done to her 😁

s. j.

Booked online, arrived and waited a short amount of time in the newly refurbished store (very nice) Once booked in I had the photos taken of my eyes by Adrian (very professional) Good covid measures and then straight into see the optician. A thorough eye exam. Overall the experience was fantastic and would highly recommend Vision Express @cribbs causeway to all.

S. B.

Martyn was so helpful when I visited the store in response to a letter I had received from Vision Express

R. K.

First ever eye test at age 27 so was pretty anxious, especially in Covid times! But the atmosphere was good, where to go and what to do was clear and everyone was really friendly and helpful. The staff member who then helped me understand my prescription and choose my glasses, Ben, was wonderful. He was kind and knowledgeable and explained things really clearly to me. Nothing was too much trouble. Thank you Ben :)

C. L.

I can only say the service I received was first class. I was not pressurised in having all the extras, I did however discuss the options and opted for better lenses that suited my needs. I would recommend this branch for the excellent service I received.

B.

Hugely helpful. I had had my annual eye test back only a few months ago, with an all clear, but developed a blur in one eye which concerned me. The gentleman who saw me carried out a thorough check of my eyes, confirmed that there had been no change sinec my previous visit, and concluded, after a bit of detective work, that the blurring might have been caused by sinusitis, which I had been experiencing and hadn't given a second thought to about its effect on my eyes. So, a very reassuring check-up, at short notice, and five star treatment. I always use this branch for my eye check-ups and glasses. Thank you!

N. H.

Excellent service provided by Jaimie. She was courteous, patient and professional throughout, provided detailed information about varifocals which I was ordering for the first time, and - unprompted - she was able to offer a customer discount which was much appreciated. Thank you Jaimie.

R. n.

Very professional, and a speedy service without being rushed. Excellent, friendly staff and all round positive experience. I can't comment on the glasses yet as expect them in around two weeks. So far, so good though

S. H.

Eye test was very thorough and those involved with it took time to explain findings. Where it all went wrong was when I was handed across to the SALESPERSON who ‘advised’ on my requirements. Not very patient at all and rattled everything off so quickly I couldn’t understand her properly. My constant need to clarify what she was saying obviously annoyed her and towards the end of the consultation I felt she was quite rude and not customer focused at all. Really felt like being in a car showroom getting product pushed at me. Annoyed that I eventually paid up. I should have taken my prescription away and had it done elsewhere. I don’t think I shall return or if I do in future just to get the prescription as that part was ok as I said.

B. K. F.

Eye test done without any delay by very efficient & friendly staff. Chose new frames & again I received invaluable help & advice. Wide range of frames at affordable prices..this is my third visit.

K. F.

Very friendly staff especially the lady who helped me pick my glasses.

p. e.

the clinical team were good, I had a change of my contact lens prescription, I was given 1 lens to try. I was told that I had to bring my unused packs to the shop before they could order the new prescription. I would have preferred to ahve one spare lens just in case I lost the current one. I was not very impressed by this part of their service.

S. B.

The eye test was thorough and efficient, and the staff were very friendly and helpful. Jaimie Lester was very helpful and gave me good advice on frames, very pleased with the glasses she helped me choose.

B. M.

Very friendly and patient staff. They explained all my options! I was made to feel valued, I didn't feel rushed, the gentleman (Adrian-Cribbs Causeway, Bristol) looking after my appointment. Was a really great help with his professional advice. I am very grateful for his help.

H. M.

Great service with very friendly helpful staff. Couldn’t fault their customer service. A bit disappointed that vision express is no longer express and it takes 2 weeks to get glasses now via the post. I’ve broken my glasses so it’s a long time to wait and I’m used to their hour service. Also I found the same glasses for £100 cheaper on line!!

J. S.

Jamie Lester at the Cribbs Causeway branch was absolutely brilliant. She was extremely friendly, helpful, and knowledgeable. Her honest advice and patience in helping me choose glasses and talk me through varifocals was much appreciated.

P. V.

Brilliant. Thorough testing. Unhurried. Friendly. A lot of time taken to review the lens options and select the most appropriate frame. Staff are well-trained and qualified. Clearly selected for their People skills’. Thank you team.

B. J.

Wanted a new pair of prescription sunglasses and as usual received excellent customer service and attention to detail. I always use Vision Express for my glasses and wouldn't think of going anywhere else because of the standard of service.

J. B.

Excellent eye check service. Optometrist was extremely thorough. Very modern equipment and everything spotlessly clean. Disappointingly small range of polarised sunglasses for sale and took ages for the retail assistant to check which pairs were polarised.

A.

I felt very covid-safe during my visit, and went straight through to the opticians room at my allotted appointment time. Following my sight test I ordered my new lenses, and they arrived promptly via the post, saving me a second visit to the store.

D. H.

Lewis at cribbs store was excellent. Enjoyed his sense of humour however keeping all very professional. He made sure that my request was correct and doingable. He is a credit to your company. Thank you Lewis.

V. S.

I bough a pair of lens at Vision Express about 5months ago, on January had a retina detachement on my right eye unfortunately i lost some vision so i had to go back to vision express to order a new prescription for my right eye. What is my amazement when i am told that i would not have to pay for the new lens and they would offer me the left lens as well. The lady who attended told me that I had had enough. Vision express show that sometimes big corporations care about coustumers i ndver thought they will look after me so well. Thank you very much for this exceptional service.

D. R.

Friendly staff, nice quick service , 2 reasons I didn’t give 5 stars 1. Not a lot of choice in Frames and a 2 week wait for my glasses that’s a bit too long to be fair. Other than that couldn’t fault the team

A. T.

Was a little wary of visiting vision express in Cribbs causeway but the colleagues soon but you at ease. The optician was very nice and explained the photos of my eyes to me. It was all set up following covis procedures. Also very helpful in choosing the right glasses for me.

P. M.

Jamie was excellent. She spent time listening to what our needs were and assisted with identifying frames accordingly. At not time did we feel rushed.

k. j.

Excellent service and care from the team at Vision Express, I have been with them for at least 10 years. Last year I had a problem with my sight and I was impressed with the proactive and professional care I received despite the difficult circumstances.

T. J.

Seems my experience has been massively different from others. Booked online, turned up and went straight through with no issues. Friendly staff who gave great advice on the new glasses. Had to go back a week later for more tests and I couldn't fault the service.

U. B.

Has anyone experienced problems with new glasses? I recently bought a new pair and have come out with small red spots on top and side of my nose. I have never reacted to any glasses before. Staff have been lovely and helpful, but no they don't answer the phone!

J. M.

I was seen promptly and felt whole process was efficient and thorough.

J. F.

On the positive, the optician was excellent and very thorough. There was some delay waiting for the appointment to start and Covid protocols were ok but social distancing was not observed by all staff.

B. B.

Been here for a few years. The staff here are extremely helpful and wonderful. Went for my 2 year Check up yesterday and a lovely woman called Olga was helping me and my grandparents choose new glasses for Christmas. She was extremely professional and helpful. Thanks Olga. Merry Christmas to you and the staff. Ben x

S. B.

Had my routine eye test and health care appointment on 25/03/21, everyone was wearing masks and also face shields where required, it was well organised and i felt safe. the optometrist was Ria and she carried out a thorough examination which showed no change in my prescription and healthy eyes, ria requested a repeat of the eye pressure test and a field test to be carried out. I was considering having some old glasses re-glazed with varifocal lenses so I was introduced to Ben, he checked the old frames to see if these could be re-glazed but unfortunately they could not as they were off the shelf reading glasses and not suitable, so I decided to choose a pair of cheaper frames but before this Ben carried out the eye pressure test and field test. I eventually chose some frames and during this time talking to ben he enquired as to what I intended to use them for, which was computer screen and reading documents etc while at the computer, he suggested that a lifestyle reader lens would work better than the varifocals and explained how these worked, i decided to go for the lifestyle reader as they sounded more suitable for what i needed. I never knew these existed so thank you Ben.

N. T.

Very friendly and helpful staff. My optician (Elaine) explained everything regarding my new contact lenses and was very thorough. Thank you

D. S.

Had a fabulous experience from start to finish with the team at cribbs causeway. The staff were attentative, helpful, informative and took the necessary precautions to make me feel safe through Covid measures. The optician (Ashleigh I believe) was thorough and Tracy who helped with my selection was especially brilliant.

p. t.

What a lovely expearence with a group of great professionals. I would like to especially mention Lyndsey B whow was very patient with me when choosing my frames and provided a great deal of helpful advice and was delightful in her service provision.

S. W.

Was greeted by Tracy ,she explained the whole process and didn't rush me choosing glasses. A little more expensive than other well known optician on high Street but worth it for experience..

L. M.

Great selection of glasses. Friendly staff.

Z. B.

Friendly staff, no waiting, everything explained clearly. The lady help me choose my glasses was honest and extremely helpful guiding me to what glasses fitted my face the best.

w. k.

Had a slot with Jamie today she was super friendly and full of helpful hints for my simple computer prescription glasses went through lots of options with me to make the best decision

K. D.

Great treatment as always, OK not the cheapest but you get what you pay for. Adrian sorted us out and listened to our concerns, was very patient with us. 5 star treatment.

S. S.

I've received excellent service from the beginning of my visit wasn't rushed into choosing some frames helping me to decide which frames suited me. The care and attention I received from Stacey at Cribbs Causeway was outstanding and a real credit to the store and I hope she will get recognised for this as younger member of the team Stacey was caring helpful and sincere...thank you *****

V.

I called the store both yesterday and today and got through straight away. I was greeted warmly and my questions were answered efficiently. On visiting the store I found the staff to be focused, friendly, experienced and helpful. I am really pleased with my new glasses and also the excellent service I received.

C. R.

The team at Vision Express were extremely helpful in processing my order for Oakley glasses and sunglasses. Of particular note was Ben who ensured that the whole process ran on rails.

I. a. C. M.

We normally go to Specsavers, not sure why, but probably because of the adverts on television. But, I'm glad we went to Cribbs Causeway Vision Express. The choice is so much bigger than Specsavers and the staff are extremely knowledgeable. I'll be back!

M. A.

Very professional service from all of the members on the shop floor as well as the opticians. Very friendly and efficient as well as knowledgeable all the way throughout.

C.

I got my glasses from this store using a prescription from a different opticians. Turns out that opticians had done my eye test wrong so I ended up with the wrong lenses! Vision Express very swiftly re-tested my eyes and gave me the correct lenses, all without any additional fees on top of what i'd paid. Having been in a few times now, i've dealt with a fair number of their employees, everyone's been extremely professional, friendly and competent - it may be a tad pricey but it's definitely worth going to Cribbs for their excellent service.

S. M.

went up to get new glasses, didnt relise you just walk up to the seats and wait to be served waited by glasses thought someone would come over in the end my daughter went over and seen someone who took us to the tables then had to wait a while to been seen, just make sure you got your phone so you can go on you tube or facebook

D. D.

I have just started going to vision express and the three appointments I have attended have been a pleasure. Every member of staff is polite and helpful. They really go out of their way to take care of you and the free coffee is a bonus :) only problem I have is they never answer their phone in the shop!!

N. H.

Very helpful staff in particular Lyndsey took time giving advice and was very patient in the choosing of spectical frames.

i. d.

I was very pleased with my visit to Vision Express. I was particularly impressed with the knowledge and service I received from Ben. Thank you, I will be back to get my glasses soon

J. H.

I thought that seeing the optician was brilliant. She was excellent. Once I got to choosing the glasses though, the assistant was less Covid aware and I was less comfortable.

C. F.

Very friendly and efficient staff, my new glasses are great and were delivered to my door within 2 days, great service.

G. L.

Really helpful, easy to organise and easy to get my new glasses. Was very happy with the service too!

B. L. V.

I lost my glasses in a trip and I need a new ones desperately. I went to vision express and within 1 hour I got my eye test done and a new pair of glasses. Service was efficient and really friendly. Thank you

S. H.

Really informative and helpful, especially with my Autistic Son. Took the time they needed and explained everything fully. Nothing was too much trouble.

C. J.

Had a great experience, Tracey looked after me and helped me choose two pairs of glasses, excellent service, well done!

m. p.

Absolutely great service, wouldn't go anywhere else. I’ve had glasses, sunglasses and contact lenses.

C. M.

Really good service. I'm with the Vision Express every one or two years for my eye test. Recommended.

R. R.

Fantastic service, Martina was really good ar helping us select glasses.

P. B.

Not the best The young man I saw was very full of his on imports and I will think twise about my next appointment lost confidence re his knowledge.

C. W.

Have been with Vision Express for many years and have always found them excellent. Will never change!

S. B.

Friendly and competent staff, safety measures for COVID-19 still in place which made me feel safer browsing, and quick service!

E. A.

I was delighted with the service from beginning to end!!

D. W.

Very nice staff looked after you. Three days my new glasses were bac

C.

Being a geordie working in Bristol I had my eyes tested back in Newcastle and they posted the glasses down to VE cribbs no hassle no problems used VE for years abit more expensive but always worth it just for the quality and standard you get but when it comes to your sight well can't put a price on that really

J. L.

Severely understaffed, perhaps due to Covid. I wished they cancelled our appointment instead of making a few of us wait for hours

G. A.

Good. A lot of designs to choose from. We went on Monday and it was so busy.. But did not wait too long.

A. M.

Excellent sight test, shame about the condescending manner of front desk who assumed I knew all technicalities of the prescription issued.

L. T.

Excellent service from the Reception, through eye examinations and to assistance in choosing the right frames and lenses.

L. U. F.

The staff were friendly, professional and helpful. Thank you to Michelle who helped me select my new frames.

J. H.

My wife Jo and I had excellent service from your optician Angela and advisor Jaimie .

k. s.

The whole family come to this branch and we've always felt very confident using them. My only negative is that getting through in the phone is sometime lengthy but it's worth it in the end!!

R. S.

Easy to book online and all questions answered very helpful staff when picking the right glasses

D. C.

Very helpful and patient while deciding on which frames and lenses.

x. k.

Overall i was pleased, except from a staff member a lady ,who is probably at the reception with black long ponytail ,which she was rude.

A. K.

Extremely friendly and helpful staff. I left the store feeling like a valued customer.

D. B.

Great service and always got my contact lens on time during lockdown.

r. h.

I have been with Vision Express for several years now and have aways found them helpful and reliable.

B. K.

They always go above and beyond to assist you in every department, absolutely amazing experience, the best

A. W.

Great friendly staff

A. B.

i was served by jamie at cribbs causeway it a an excelent and professional service i received i would recomend this service to anyone

А. С.

Very well looked after by all of the VE team. Helpful, professional and easy to work with.

r. j. t.

great personal service at this difficult time.I would like the manager to know that the staff member who helped me was exceptional.Please thank her very much.

C. E.

Friendly, knowledgable staff. Great choice of frames

A. P.

Good service from Vision Express, Cribbs Causeway. Staff were friendly and helpful

A. H.

Very knowledgeable and professional, I have complete confidence in their judgement and expertise.

E. W.

Very friendly and professional staff,especially Martina was very helpful.Thanks

A. H.

Excellent customer service kind caring staff Extremely professional

J. U.

Excellent service. Thorough eye check. Wasn't rushed.

S. J.

Brilliant service. COVID safe, friendly and professional staff.

W.

Great service as always with a great choice of frames to choose from too

H. F.

Good service. Lewis was great and knowledgeable :)

J. E.

Great visit. Staff amazing. Professional and courteous

K. S.

Excellent service with due care to give expert advice Thank you

R.

I recommend it, the staff are nice and really helpful there!

J. B.

Excellent service. Wouldn't go anywhere else.

M. F.

Adrain who served me was very good and made it a very nice experience.

J. T.

Good optical examination. Shop for service slow ,

K. J.

Nothing is too much trouble for all of the staff , there aim is to make sure you are 100% satisfied and you return

G. R.

Very efficient and courteous experience for my wife and myself.

Y. G.

Well organised place with good equipment and capable specialists.

K. T.

Excellent service! Thank you Lynsey for all your help.

j. h.

Sophie was excellent , quick and efficient.

R. D.

Professional staff all very helpful, full marks,

M. H.

Very helpful and customer friendly.

J. C.

Very helpful and knowledgeable. Could not be more helpful.

J. T.

A very smooth process from beginning to end.

J. N.

Massive range of glasses, really helpful staff.

R. L.

Very nice and Professional service 🙂👍

C. P.

Great service, thank you

J. M.

Pleasant assistant and promptly dealt with

g. c.

Really friendly staff very helpful

H. P.

Good experience and friendly staff

n. v.

Excellent service and friendly staff

I. M.

Very professional & thorough

J. H.

The staff were all so nice.

A.

Excellent and friendly service.

K. S.

Perfect service and after service.

P. B.

Great!

T. A.

Very friendly people.

a. v.

Excellent service as always

R. F.

Very good .

C. M.

Reallt helpful stuff

F. A. (.

great experience👌

A. D.

Fantastic service.

J. B.

Professional service

C. H.

M. A.

S. R.

P. L.

E. R.

R. H.

P. w.

s. M.

T.

Contact

Photos