Reviews of Cubitts Soho. (Optician) in London (London).

Cubitts Soho

147 Reviews

92 Comments

Optician

Optometrist

Optician

Sunglasses Shop

37 Marshall St, Carnaby, London W1F 7EZ

Description

Information of Cubitts Soho, Optician in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Cubitts Soho

Reviews of Cubitts Soho

F. M.

Was not expecting such a professional/thorough eye exam. Prescription and pictures of my retina were emailed to me, very high tech! And the frames/glasses look great :) Did not know this brand but would definitely recommend

E. N.

What can I say, I've been a admirer of this entire brand for what feels like the day you started. I'm so pleased to say I finally own a pair of your fantastic glasses, the service was exactly how I wanted it to be and so much more. Being based in South Wales, it's always been tricky to plan a trip to London just for some glasses, but after countless home trials and deciding it was time for me to take the trip to visit the store, and I'm so glad I did rather than ordering online. The two ladies who were working that day (Sat 8th December) were awesome, so friendly and genuine despite it being a busy Saturday before Christmas. I explained I'd been eyeing these up for nearly four years and Cubitts has been quite a large part of my fiancé and I's life, where she'd bought me a gift voucher not long into our now 6 year relationship. Through every single detail the team were polite, helpful and genuinely interested in what we were asking and talking about, which is very rare in retail these days. I genuinely can't believe how quick the glasses were built and shipped to me, arriving in under a week including me taking two extra days to send my prescription over. All I can say is thank you so much for living up to my high expectations, as I said I've loved your whole ethos, branding and photography from day one, so I'm really pleased it was everything I wanted and more. If you ever need some photography work done, message me on Instagram @elliotnewton, I'd be honoured! 😎 Catch you soon, Elliot

K. T.

I bought sunglasses here, and ordered prescription specs by post. Amazing service on both occasions. I really love the fact the very stylish frames are available in different sizes, and the no fuss approach to customer service. I love the packaging too.

A. W.

Great! Excellent Service, customer service is great! The best eye test experience I've ever had! So much better than the high street chains. Glasses are of great quality and design. Prices very fair! Very highly recommended.

A. B.

I had a sight test/scan last week and I received an extremely thorough examination. Everything was explained to me and all the staff was friendly and professional.First class from start to finish, excellent comms, great prices and a really good range of frames. Cubitts is absolutely amazing and Gabi is a superstar! :)

R. S.

I had a super experience at Cubitts in Soho. I visited the branch because I had trouble with one of my eyes. The Senior Optometrist, Betony, was absolutely fantastic. She really put me at ease and quickly diagnosed my condition. There was no improvement over the weekend so, at the follow up appointment, Betony advised me to visit Western Eye Hospital because she thought I'd need steroid drops. She helpfully wrote a referral letter for me - and her suspicions were correct. Since then, I have been in store to choose my new glasses due to a change in my prescription. I had a positive experience and I'm really pleased with the glasses that I chose (Ampton frame in Granite). Thank you for your help.

J. G.

Had an issue with my glasses and went into the store to get some assistance with it. The staff were super helpful and the person working at the workshop (Gabriel) was able to sort me out within a couple of minutes when I was initially advised via the online chat that it would take a few days! Great service - thanks Cubitts!

O. G.

Brilliant Service from start to finish! The staff in the Kings Cross store were genuinely nice and it didn’t feel like they were pushing for a sale like it can at other eyewear stores. Very pleased with my new glasses, will be recommending to friends and returning in the future.

H.

was helped by such a kind efficient young girl today. Extensive frame choice too

M. L.

After visiting Cubitts for the first time, I feel so stupid for having been a customer of Vision Express for so many years. I assumed the service would be better, which it is, but I didn’t expect to get such nice frames and prescription lenses for so much less than Vision Express. Cubitts scores better on all aspects, I am glad I found them

L. B.

Impressed with Cubitts Soho! I booked in for a last minute eye test (7/10/19) and was met by warm, smiley, friendly staff. Betony (Senior Optometrist) was very thorough and professional throughout and showed great attention to detail, explaining what she was doing as she went along. Although i didn't need to buy frames on this occasion i would highly recommend the store in Soho. Thank you Cubitts! Regards, Lee Browne

B. L.

I recently purchased my first pair of glasses from Cubitts and the experience I had was great! The shop staff were super helpful and patient with me as it took quite to select the glasses I eventually purchased. I love the glasses so much! Thank you!!

S.

Great service and very professional staff. Eye test is very thorough and they offer a good selection of glasses in different styles and colours. I had my eye test with Betony and had a great experience, definitely recommended!

D. M.

Exceptional. I traveled from Dublin, Ireland to the Soho store to look for a wide-fitting frame as I had no luck in Dublin after many months of browsing/trying on frames to no avail/great discomfort. The service in store was very professional and accommodating. I purchased the Attneave frames in Amber which were extremely comfortable. Overall the price of the frames + lens slimming + return flight to Dublin cost less than half of the standard price of frames + lenses in most opticians in Dublin. Cannot recommend enough, I'll be buying my specs and sunglasses from Cubitts for as long as they're selling them. The glasses case, cleaning cloth, drawstring pouch, screwdriver and tote were all also of very high quality. Aiming to buy a pair of Horn frames in the near future!

V. K.

Great experience at their Soho branch . I am not new to sunglasses. Wanted a blue shade and they did everything to locate it from their basement. Great frames. Look more sturdy than Persol. Lovely stylish unisex frames. Brought one in brown shade and was complimented by strangers ! Great helpful staff. Price £ 125. Definitely recommend the shop.

J. H.

This is the first time I’ve enjoyed buying new specs! The staff were delightful - instantly realised that an old gent like me can be concerned about style as well as function. I love my new glasses and can’t wait to choose a second pair.

R. S.

Very clued up staff with good product knowledge, excellent customer service and even though they didn't have an official/qualified opticians on site, these guys were able to help with all my questions and were very keen on adding value wherever they could. Very prompt with email enquiries too and the second time I went in they threw in a pair of clip on shades because they didn't have the colour I initially wanted. Exactly what you expect of a growing start up looking to retain customers and future business. Highly recommended to all friends.

K. S.

Excellent company and service! So far I have bought one pair of glasses from the company and had one repair and am amazed of how quick and professional they are. Also have received tons of compliments for my new pair :)

J. N.

First rate service. Had my glasses sent over to Singapore very quickly and with a very small postage charge. The glasses are very lightweight and excellently made. I would highly recommend these if you want a unique bespoke set of glasses.

A. P.

Strategy: more for less. Unfortunately glasses I have were unlucky, as they were broken few weeks after purchase. Cubitts replaced them of course. EXTREMELY individualized customer service! London brand. I love their staff. Every single person is different and very interesting.

I. D.

Everybody seems to think Cubitt's is fabulous but I'm afraid my experience was a little different. I got my eyes tested there. One piece of equipment was not working that day so I had to return another day for that particular test. Then I got glasses made up elsewhere, to Cubitt's prescription. I could not see properly out of them. Cubitt's agreed to retest my eyes. On arriving for the appointment I was told that the person I needed to see was delayed - "stuck in traffic". She arrived about half an hour late, and told me she had a problem syncing her diaries so was unaware of our appointment (so the other staff had lied earlier). They agreed the prescription was wrong and remade three pairs of lenses for me, which was great. I received an email asking me to phone them to arrange again to see the optometrist. So I called the given number - and was told that they could not arrange any appointment as they don't have access to the optometrist's diary. She subsequently called back, to say there was in fact no need to see her again after all. The big problem here is the completely wrong prescription they gave me in the first place. Then several small problems of equipment/lateness/confusion over diaries and appointments.

J. T.

It's rare that you get great quality, service AND value, but Cubitts are just that. These glasses are amazing value for money, but the customer service is even better!! I will only use Cubitts from now on! Keep up the good work guys

E.

I own a couple of pairs of glasses from here and love them all! Some frames are several years old now but are still in great condition, and it is so easy to get the lenses changed for ones with a new prescription. Everyone I've talked to working at Cubitts is exceedingly friendly and helpful, and online customer service is very quick. The frames are so beautiful and such high quality that the price is beyond reasonable. I'll definitely be back here!

F. C.

We dealt with Cristina who is an absolute delight to work with. Her high professional expertise combined with her flexible and accommodating personality make a formidable combination in her approach to customer service which is second to none. I'd highly recommend Cristina in particular, it's difficult to find that level of expertise with that kind of service all in one place. Thanks so much for your help Cristina. Francy

H. B.

Got my first sun glasses this morning and received amazing customer service from the girl who was on the shop floor, thank you!

L. C.

Service is great here. Christina was amazing and helped me choose the right glasses, talking me through everything and being really patient!

J. M.

Helpful. Distinct design. Efficient service. Great value for money. Cannot fault. Extraordinary. Exceptional. Excellent. All superlatives but they sound like understatements. I cannot fault Gabriel and his team. It is the attention to detail in every area, The product - first class. The price - incredible. The customer experience = wow!!!!!! with companies like this the High Street will survive. PS I love Woolf

I. S.

Fantastic service and quality of glasses at a much lower price than the market. Delighted and would recommend to anyone.

V. N.

Hands down the best spectacle shop and brand in London 💯

J.

Really nice experience for my first pair of glasses! Friendly staff and the glasses themselves are superb. Very trendy and extremely high quality.

J.

After an eye test mishap with another optician, the Cubitts Soho team were exceptionally patient and friendly with me. Betony and Katie are an asset to the team there! 👌 Their glasses are ace too.

c. p.

While I absolutely love my spectacles, the service at Cubitts really sets it apart and earns them 5 stars. Only issue was the glasses arrived in the wrong frame colour, but was quickly corrected.

D. S. W.

Great service and absolutely amazing optometrist " Rakhi Shah" she was extremely patient and thoughrow and very skilled optometrist. Also Gabriel was amazing with great customer service! highly recommend them

D. S.

I live in Ireland but I ordered a pair of prescription glasses online, and I love them! Staff were very helpful. I would’t get glasses from anywhere else.

D. F.

Highly recommended! Excellent customer service, had a small issue with one of the lenses due to the fault of my own and had it replaced free of charge.

S. K.

Great customer service. Fast and efficient. The glasses look amazing and are remarkably good value. I wouldn't go anywhere else.

S. C.

Great service from Gabriel and Eliza - the glasses look amazing and their quality is brilliant! Happy with my new pair of glasses :)

W. S.

Great service and love the selection of frames on offer. Have a few family members who now swear by cubitts and I believe I'm well on my way to feeling the same.

W. W.

Customer service is absolutely phenomenal! Will gladly be buying all future pairs of glasses from here

R.

Love this store. Helpful staff. Rad glasses collection. Really well made and reasonably priced.

C. M.

Really good service, good selection of cool frames, and an unusually good eye test. Highly recommended.

I.

Been a customer since 2016 and the experiences I had have always been extremely positive. The staff were also very friendly, helpful and attentive!

v. w.

Went to Borough store; very thorough, helpful staff and ended up choosing a style I wouldn't have gone for but that I love!

J. C.

Love my sunglasses! Great choice at great prices. Would highly recommend them!

N. P.

Overall great designs and good quality.. and I’ve always found the teams in store, to be helpful and knowledgeable. Especially those at the Soho store. However, recently i inquired via the website about Horn frames and was very disappointed by the lacklustre email i received back... however, i followed this up with a call (as its good to talk, especially when considering spending £1k or so on glasses) I ended up talking with the person who sent the email, they sounded just like the email just a little more dry..and uninterested. So, what I’ve learnt - is stay with ‘off the shelf’ frames, as dealing with office staff is just too painful..

N. M.

Excellent glasses, excellent service. Eliza was very helpful! Highly recommended!

A. S. M.

Probably best glasses brand in town. Great quality for the price.

F. B.

I've spent my life trying to find a pair of glasses that I actually love and discovered them here 🤓👌🏽👓 they are a beaut thanks Cubitts

B. A.

Great range of glasses, well made and super helpful friendly staff.

L. A.

People won't stop complimenting your glasses. Genuinely. I love them so much, they are just so good.

A. I. S.

Excellent customer service and high quality frames. The Home Trial is amazing.

J. H.

Had a good experience with Varman who was approachable, friendly, and knowledgeable. Highly recommended!

J. W.

Cool frames and helpful knowledgeable staff. Will be recommending to friends and visiting again.

L. S.

Fabulous selection of glasses, staff very helpful.

G. J.

Flawless service and beautiful contemporary designs for a great price.

S. W.

Just got my third pair of glasses from Cubitts and I just love them. Excellent customer service, professional staff and fast delivery.

C. V. T.

Great service – friendly, understanding, and efficient repairs!! ☺️

F. N.

Fair / honest / Great value /excellent designs / no tricks These guys have nailed it

C. R.

The glasses, store and service are all stunning.

J. M.

Best service I have ever had hands down. If you don’t no get to no!!

C. C.

Impeccable service and beautifully designed frames.

T. T.

Very helpful. Very good quality, stylish and reasonable price!

B. S.

These guys know what they’re doing. So good.

J. D. C.

Really good speedy service. Staff all super helpful. 👍🏼

G. M.

Great glasses, friendly staff.

H.

Incredible customer service, thank you :)

T. G.

As I passed the store, I was immediately attracted by the meticulous design. After consultation and explanation from the most courteous seller I had met, I ordered a pair of glasses. It took several days. When they arrived, they were especially suited for me in the shop. I bought them three years ago - these are no doubt my favorite glasses

N. S.

Coolest glasses shop going. Fact.

G.

Amazing frames and customer service!

G. K.

Incredible kind service ever in my life.

B. H.

great service, great staff and great product

A. G. V.

Great !

S. W.

Peerless

P. N.

Highly recommend.

E. P.

Best options in town

G. a.

The Optom Rakhi shah was really kind and helpful! 10/10 best eye test i had yet 😁👍🏾

T. B.

N. M.

Nice glasses and a customised service, but not your best bet if you are concerned about Covid or are an extremely vulnerable person. The premises are very small and there is no airing. There was, of course, a customer with his mask below his nose, which wasn't a problem for anyone. I asked if I could slightly open the door and was told I could not, because the AC was on and the temperature outside was way too hot. Thus shielding against 21 degrees celsius (which is the temperature today) seemed more important to them than shielding against Covid. I sensed my request had irritated the staff, although they managed to remain polite. I do understand that since most people are asymptomatic or get mild Covid, they do not give a damn about the disease. In that sense this place had nothing particular compared to others. Even in hospitals the staff is negligent and exposes patients constantly.

F. W.

P. C.

M. O.

A. C.

L. R. (.

L. N.

A. S.

N. M.

J. L.

E. H.

R. F.

I really liked their selection of glasses and the prices are extremely affordable. Glasses order came very fast and the glasses are good quality. Customer service is OK. The guy I had help me on the first day I went in to pick glasses was great. Super helpful and knowledgeable. However, the girl who helped me when I went to pick up my glasses wasn't the best. She didn't fit them well to my face and was rude and seemed offended when I asked her to readjust them. They are now hurting my face and I'll have to go back in to get them readjusted.

R. B.

P. O. L.

A. H.

Exceptional service! Great staff. I had been looking for a pair like the Quartz Judd glasses for a while, yet since I live in Ireland I was hesitant to buy them online incase they did not fit or suit me. I emailed Cubitts customer service to see what options I had as I was visiting London soon. A super helpful lad named George answered all my questions, and had a pair fitted with my prescription to be available in the Soho branch the day I was in London. Even after fitting the prescription, I was offered a full refund if I wasn't happy with them in person. Luckily I loved them! Honestly, the customer service staff and the crew at the Soho store went above and beyond (far more than any independent opticians I had tried before) and I'm thoroughly pleased. I recommend Cubitts to anyone for the reasonable prices, dedication, and superb service.

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