Reviews of Optical Express. (Optician) in London (London).
Optical Express
Ariel Way, London W12 7GF
Description
Information of Optical Express, Optician in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Optical Express
Monday
10 am–6:30 pm
Tuesday
10 am–6 pm
Wednesday
10 am–6 pm
Thursday
10 am–6 pm
Friday
10 am–6 pm
Saturday
9 am–6 pm
Sunday
Closed
Reviews of Optical Express
D.My first time I visited this particular branch of Optical Express at Wakefield. Received absolutely wonderful service from the start. Very polite and courteous staff.
Jayshree was my optician and she was absolutely brilliant. Very thorough, diligent and so polite and gentle. Would highly recommend her and this branch of Optical Express. Thank you again for a wonderful visit.
I. M.I had my first contact lens fitting today and had the pleasure of being looked after by Medina. The process of trying to put your first contact lenses in is pretty daunting. However Medina was so attentive and calm throughout even though i was ready to give it up. She kept me calm and reassured me a million times before i finally managed to do it.
It has been a pleasure having her guide me. Now i only wish she was here as i attempt again at home :)
Ilham
N. x.After receiving such a bad service at the Harley street store, I decided to give the Shepherd’s Bush store a go. I received EXCELLENT customer service from the team especially from a lovely woman called Saleha. She was really accommodating, friendly, and really put me at ease with the whole process. I couldn’t recommend her and the Shepherd’s Bush store enough. Thank you.
K. W.Great service, the attention to detail was second to none. The staff are so professional and very informative. They guided me through each stage and explained as we went along. I would recommend Optical Express to anyone, far and away a cut above the others in eye care.
Keith
s. b.Hassan assisted me to pick out a pair of glasses! He went above and beyond helping me, taking photos of the glasses in different angles and making sure i was 100% happy. I will define recommend Hassan again, he went above and beyone without any complaints of how long i was taking! A credit to the team
A. S.Fantastic experience, amazing management,warm and welcoming staff made my laser eye operation speedy and efficient. Post op care has been equally great, I strongly recommend this branch to those who want to be well taken care and be in a safe pair hands, absolutely brilliant!
L. F.My first glasses...hard choice to make..there are so many options to choose from, so many brands.. but with Madina's help, everything became easier. She helped me choose the pair that suits me (style, face, size, colour etc) and was super nice with me the whole time - this is what I call "amazing customer service". Thank you, Madina!
F. L.Great service and friendly staff especially by Aiysha. She took her time guiding me through the whole process of getting my new pair of glasses and explained everything in detail!
A. A.Amazing experience in Westfield branch, booked laser surgery with Faisal. He is such an amazing and beautiful human being (he said he’s married) you want laser optical express is your place and Faisal is the go too. Thanks x
C. o. T. M. H. G.Extremely friendly staff. They take thorough care at every visit. I felt free to.ask the doctors questions and they were more than happy to respond in ways I could understand The operation went smoothly as well.
F. B.After having a terrible experience on the phone for the unethical, ruthless and - dare I say - probably illegal policies of the company which bound me (unknowingly) to pay for a year's worth of contact lenses even after agreeing to suspend their provision (therefore to pay virtually £360 for nothing), I was ever so glad to find help and common sense in the staff at this location! The company should be grateful to them too, because the consequences for pursuing such an idiotic policy would otherwise eventually lead them bankrupt. In fact who, in their right mind, would ever willingly return there as a client after such a rip-off? Thank you, O.E. Westfield, for restoring the trust!
M. M.Just had Lens replacement surgery with Optical express, best thing I have ever done. Staff were friendly, knowledgable and very helpful in the whole process
K. r.I have had the best experience at Optical Express White City. Both Baljit and Rushina had provided care upto and after surgery and provided me with the upmost professional customer care and service. Could not have asked for a better experience. Thank you Baljit and Rushina!
R. M.Friendly & Very professional Staff
I would like to give special mention to BALJIT at Uxbridge, but he was in White City when I had my Laser Consultation last Nov. 2. He was so patient in explaining the details about Laser Surgery, very helpful, professional to deal with, It made me feel comfortable. Thank you and More Power.
T. R.Great Service. The personal cares about the customer and are very knowledgeable. I am giving 4 stars only because I would like that they had some sort of just in time system for inventory management that would allow them to deliver the glasses much faster.
I. Z.I just bought 1 pair of glaces and i had to put an addititional prescripted lences to my sunglasses.. Aiysha assisted me and my mum.. she was very helpful and help us through the process checking all the solutions.. she was amazing!!! Well done to optical express to have hired her!
R. S.Aiysha was very thorough and patient. She ensured that I was fully satisfied with my choice of glasses. Excellent service and all around amazing. Thank you.
R. J.The staff at Optical Express were fantastic, especially Aiysha, Hind and Apoorva. They were very helpful and professional.
I would definitely recommend them. 5 star service.
Thank you Aiysha, Hind and Apoorva at Optical Express Westfield.
N. A.I needed to order glasses for the first time in my life,and lady whi helped me her name was Aiysha was amazing,she helped me to choose the frame,and i actually ordered the one she recomended to me because it looked amazing on me
Huge thanks to the Aiysha and the team for a great service
T. S.Popped in at lunchtime to find out about some replacement nose pads for my son's Tom Ford Sunglasses. Was served by Sarah who was really helpful and supplied me with a pair to try for free.
Thank you Sarah
B. R.On the two visits to Optical Express this year, Aiysha has been very helpful in all aspects of finding a new pair of glasses. Thank you.
s. m.Superb VIP treatment by all staff especially Aseeb and Reema.
Made what appeared to be a daunting task very simple.
Excellent service. Now just waiting to get my frames!
S. S.Thank you so much to the Optical Express team, Claudia, Jayshreedevi and Hardip for their amazing support. They made me feel really comfortable, I went for a consultation for Lasik surgery and they were amazing throughout the whole process. Thank you!
M. N.Aiysha was amazing, Absolutely kind and helpful.
Sarah was an absolutely friendly, energetic lady. Very helpful , always getting the best support from them all.
Best store, definitely 5*
Z. Y.Very good service, me and my husband really appreciate Hassim (one gentleman with glasses) 's help. We look forward to have our super glasses in two weeks !
J. P.I was in store for consult for surgery but wasnt suitabil for surgry. But moh helped to pick up the right glasses happy with over all service and the optom jaskiran was great 10/10 looking foward to bring my wife to clinic on monday
a. m.I have both my eye lenses replaced and so far I am delighted with the results..all the staff have been great, special thanks to Rushina and Satwinder Sodhi...😃
J. “. B.Today I went into Optical Express to see by the off chance there was availability for an eye test. I was seen straight away and really impressed with the service! Would highly recommend!
D. S.Moh was delightful. The exam was booked in over the phone and I was in the door within half an hour. Lovely service, great choice of glasses. Great care. Thanks
S. K.Sabrinah at the white city branch was very friendly, professional and knowledgeable. She answered all my questions regarding Lasik and was accurate in her description of the process and procedure that followed.
A. M.Amazing, very professional, quick and efficient service. Staff was great and knew how to serve children to make the experiences of getting their first glasses a fun one.
D. N.Very helpful good eyes to details and excellent customer service provided by staff Rahul had very good frame choice. Very friendly
The doctor Anneka was very good during sight test very caring and respectable excellent service for both of them looked after me.
S. J.I am very happy with Aiysha and the Optimetrjst Chandni. The overall service was very good especially Aiysha and she explained everything clearly and was helpful. As a customer I received a lot of support and I feel lucky I came here and received assistance from Aiysha
H. B.So I arrived later than expected due to my terrible ability to navigate Google maps, but I luckily called ahead of time to let them know that I would definitely be late. Thankfully Rahul agreed to see me and was extremely warm and welcoming. Rahul explained how the process worked, what tests we were going to be done and answering any questions along the way.
After several tests completed with Rahul, he escorted to me Thameena who provided an optical examination and was kind to educated me in the science behind each procedure. Thameena was great in providing explicit details, on what would occur the day of the surgery, step by step.
Once all tests were completed I was then sat with Faisal who oversaw the whole consultation and finalised the payment. Faisal provided exceptional customer service and extremely reassuring answering any final questions comfortably.
Great service with a great team. Would highly recommend ⭐⭐⭐⭐⭐
I. K.I went in because one of the knobby things on my glasses fell off. Not only did the team fix it in under 3 minutes, they didn't even charge me even though I was not a returning customer - first time in the store! Amazing customer service, thank you!
M. A.Went in store today and browsing for sun glasses and received really good service from this chap named moh , very professional and helpful , wanted to say thanks and look forward to coming back with my wife to get her glasses. Luxury 5star service 👌🏿
S. L.excellent service. she listened to me, explored my purchase history and prescription history, and was able to advice me on options that solve a real problem for me with my computer monitor usage as well as the normal far range vision
J. O.Great service, great selection of glasses, the whole journey has been absolutely fantastic. Definitely would recommend, the advicer nadeem helped me throughout. Thank you optical express,
G. N.Danijela I believe is the best customer related person in Optical Express. She knows her job to perfection.
Definitely deserves a promotion with pay rise.
P. M.Fantastic service!! (Only problem is that there are 2 Westfield shopping centres in london.... but if you make mistake it's easy to get to other one!!) Eyes feel better after 2 days.
i. i.I went there to buy new glasses, but one of the staffs, Danijela recommended to do lasik. Results? Fantastic! Now i don't need glasses . Thanks Danijela! Very helpful. I give 5 stars.
B. K.Fantastic experience . Great customer service , I worked with number of staff and Moh ( the manager) helped me with the process .
Very happy with my glasses .
Highly recommended
M.Westfield Whitecity, the staff was very friendly and helpful. The store was very clean and lady made sure she wiped everything clean before I did any test and was helpful.
N. P.Very good and professional service. Detailed and thorough check of the eyes provided and very expert help in choosing the right glasses (though a bit pricey for the glasses)
A. M.THE BEST CUSTOMER CARE!👍🏾
I received great customer care from Rakhee in the Westfield White City store, she was very patient and was extremely thorough with explaining different types of lenses, also helping me to decide on the right glasses frames. I have been wearing glasses for over 30years and I can honestly say the customer care I received from Rakhee was the best!! She helped me to feel very confident that I chose the right pair of glasses in which usually takes me weeks to find the right pair. I walked out of Optical Express on a high and very happy to have purchased not only one but two pairs of glasses.
Thank you Rakhee. You are awesome. Keep up the amazing work! 😀
D. K.Josy at the Westfield OpticalExpress has been very helpful: offering her advice without being pushy, pragmatic and polite in all our interactions with her. Highly recommended.
G. A.I have been welcome very well and whole experience absolutely great and reassuring for best results. I spent almost £800 but totally satisfied as to how everything was conducted and done. Thanks a lot to all of you!
Antonio González de Haro
D. G.Optical Express staff are warm and puts themselves in your shoes. Moh demonstrated good customer relations. Happy with the service.
C. A.I am very pleased with the professional and friendly service of Alberto. He helped me choosing a frame and answering all the questions I needed, he was very helpful,I will definitely be back again.
s. j.change my life completely. I done the Multi-focal surgery, the surgeon was great, the supervisor MOH was so helpful from the start to finish. definitely would recommend!!
A. C.Went to two branches in one day (Westfield White City and Monument) - what a stark difference. Hassan at Westfield White City was absolutely great - incredibly friendly, knowledgeable and provided fantastic customer service.
L. C. F.Just would like to thank Rushdi for his very nice assistance to us! We went to ask to the store if they can fix our sundglasses, Rushdi was very nice and helpful! Thanks again!
g. j.Your officer AIYSHA was very kind and helpful when I came for my appointment.
I recommend her for any further promotion in the company please.
S. K.Great service from the Westfield staff!
Could not recommend them enough.
So pleased I made the decision to have laser eye surgery with them! Don't know why I didn't do it sooner!
t. n.Absolutely fantastic staff. Clear, polite and very helpful with a good range of glasses & lenses. Highly recommended.
C. Z.Absolutely perfect service, they replaced the rubber support in my eyeglasses for free. Asan was amazing
t. A.Wonderful service from Nadeem and Moh the supervisor excellent service, I brought my sun sunglasses with optical glasses, Latif Karim got the best advice ever, I use to be a customer of vision express since they closed down I thought I come too optical express best decision ever thank you.
I. A.I got my laser surgery from optical express. I give them 5 star . My life has changed after laser surgery and I enjoy my life . Thank you optical express and specially big thank you to Elisabeth . You are very helpful
M. M.I had my eye operation for implantable contact lenses in May 4 years ago for both eyes. It went well and it wasn't painful.
A. T.I love this optical express! I've been going to them for over 10 years. I wanted to say thank you to all as my mum also loves them
R. S.Very friendly staff. Brilliant customer service! Would like to specially thank Aiysha- very helpful and spent a lot of time carefully explaining things to me and answering any queries I had; was very patient and friendly! Thanks a lot Aiysha:)
T. B.Absolutely awesome service from Faisal - really professional, totally put me at ease, and was a great laugh as well. Couldn't have asked for a nicer bloke!
S. M.Great service received today by Hasan, I went on Saturday Evening, it was pretty busy, and he managed to serve as many customers as posible with a good an professional service. Thank you Hasan!
J. E.Very very helpful with choosing a frame that suited my face but I also liked that they didn’t crowd me when I was looking either , very happy with the service they gave !
A. R.Just popped in to ask for help repairing a pair of glasses. Ana was very friendly and helpful, couldn’t ask for better service really! Highly recommended
F. I.Thanks AIYSHA for booking me in for an Appointment and getting my contact lens trial sorted ;-)
Catch you soon for the trial when I get the time. Keep it up
H. A.Honestly the kindest staff !
I’ve had a bit of a long journey with my eye surgery but white city staff and the surgical staff have been so incredibly kind and thoughtful every time I’ve been there !
Shout out to Dimitri the surgeon too ( he doesn’t work in just white city ) I would trust no other with my eyes! Best in the biz
M. D.Moh the supervisor helped out with an issue i had with my glasses and resolved it. So the experience was smooth and I'm very happy with the service.
T. R.Fantastic experience at optical express White City. Aiysha was amazing. Very professional, patient and knowledgable. Thanks!
D. M.Have been to Westfield in White city today with Jackie Richings and would like to say what a wonderful customer experience Sarah provided for us well done and keep up the good work credit were credit is due
S.Very good and friendly service, staff were excellent special thanks to Isabella and Ryan for making my experience grest friendly and very welcoming. Definitely recommend this branch and staff. Lovely =)
I. S.Myself and my wife Julia both decided to proceed with "lens replacement surgery" the treatment and care we received at Westfield was very good and are still receiving with follow-up appointments, our surgeon was Dimitri Kazakos and we are at present more than happy with the results and the progress being made, our surgeon was very thorough with knowledge and approach when we had our pre op appointment and when we had our op he was a delight with his bed side manner and made sure we were at ease and would recommend Optical Express and also our surgeon Dimitri Kazakos.
J. B.First class treatment today, can't recommend enough. Quickly and efficiently helped by Daniela, who gave highly professional and friendly service.
A. A. I.I visited optical Express yesterday
And Received fantastic Customer service from assistant
She was very helpful and answered all my questions
And I bought a nice ladys Ray ban Sunglasses
A. T.Extremely helpful,friendly and professional staff. Thank you Aiysha for excellent service and helping me to choose my sunglasses.
J. S.Dilan was very well mannered and offered warm and freindly service. Would definitely recommend Optical Express! 5 Stars!
S. C.Excellent service from all the team at Optical Express. Special thanks to Mr Rahul and Ms Sarah for their professionalism.
S. A.Yasmin was our consultant she was very helpful and very positive. We felt comfortable and well looked after.
a. s.Excellent customer service. I needed an emergency appointment and they squeezed me in despite a full schedule. Very caring staff and would highly recommend.
T. K.Aiyshas service was excellent she helped my daughter with adjusting and fitting the frame. My daughter is very happy !
I. S.Great service by Aiysha who spent a lot of time with me and helped me find the perfect pair of glasses!
H. G.Excellent customer service and management. A gentlemen named Hasib is an asset to the company. Very friendly and helpful.
y. m.Thx fazal for in depth screening regarding laser eye surgery
Superb service
First class consumer service from all workers yesterday
Thx again reall appreciated
J. C. V.Wonderful service, recommend this place for glasses. Staff was very nice especially Aiysha which was very kind and helpful for me and my girlfrien
M. B.Excellent customer service from Hasan. Fixed my sunglasses in a snap. Attentive, polite and professional.
L. M.I would recommend optical express Westfield to anyone that has problems with sight I have had Lens
Replacement in both eyes in January and it's all going great it is well worth the money
A. L.I was attended to by Moh who was extremely helpful and I was seen very quickly. Excellent service, very helpful and Moh took his time to advise me on what was best. Would recommend to family and friends
J. A.I've always received good customer service from optical Express the staff are very pleasant and always helpful.
M. F.Really impressed with the customer service. Everyone was really friendly and place was also nice and clean. Price was a bit too much, hence I didn't go for the treatment
J. D.Exellent service , Moh has been really attentive to my needs and help me out Choose the first pair of glasses wasn't easy for me.mucch appreciated .
N. G.Alberto is the best. He is very helpful, patient, honest and provided me the best customer service experience ever!
T. F.Dealt with Aiysha and she was absolutely amazing great customer service.
Friendly and super helpful, would recommend!
J. T.Such a warm and friendly service. Really helped us pick the right pair and took great care! Thank you Moh and Dhillon
D. M.Very professional team! I have been looked after very well and offered discounts. Everyone is lovely!
b. z.Got my glasses from White City and absolutely love them. Great service and cool frames.
F. K.Aiysha have been such a lovely lady, so helpful and kind, I felt so welcomed to the shop
p. p.Very good place experience, helpful environment, professional staff, good customer service.
Raccomend to visit for your change of eye glasses
M. E.Young man Rohul Davinder sold me glasses Saturday 19 May 2018 pleasant & knowledgeable .
Well done .👍
B. T.Rahul gave me an excellent service and had great knowledge, the whole process was easy, fast and pleasurable. Would recommend!
s. g.Highly recommend! I wanted to get lasik for years and finally went through with it and booked my consultation . The staff were super helpful specially sana ! Made me feel comfortable with the whole process . Loving life without glasses and enjoying the 20/20 vision . One of the best decisions I have made so far . 🙌🙌
S. B.Friendly staff and good deals! Many thanks to Aiysha, she was amazing!
I. K.I'm with this branch from 2015, always best customer service! Many thanks to all hardworking staff.
S. C.Hind was fantastic, super helpful when I was choosing my glasses and friendly and positive attitude.
A. C.Excellent service. Can’t praise the service enough the team at Shepherdsbush Westfield one’s commitment is beyond expectations especially Rahul.
P. B.Staff was very helpful. Everything was explained at the consultation. Shop was very bright and spacious.
G. C.Very good experience choosing from a massive selection of glasses!! & Moh being like a personal stylist of picking glasses to suit!! 😎
P. Y.Annalise was amazing and friendly, she helped us with everything and made the experience a great one.
M. V.Great service and good quality specs, Josy was also very professional happy with her service : )
A. C.Moh - very helpful and understanding to customers needs and problems. Would definitely recommend seeing Moh to avoid mans disappointments.
C. M.I will recommend my friends to optical Express, very good service, clean environment and good customer service
M. Z.I called this branch today and spoke to a lovely guy called Faisal. I needed to change the appointment I made in another branch and he helped me through the whole process. He went above and beyond to get me an appointment on a Saturday at the branch that I really wanted to go to. Thank you so much Faisal for your customer service. I haven’t experienced customer service like this in a very long time! Thank you!
O. M.Just visited Optical Express in Westfield for a consultation for possible corrective eye surgery. I was really impressed by the the level of professionalism as soon as I walked in.
Yasmin who greeted me, and who then conducted the visual tests was brilliant. Yasmin put me at ease, explained what each piece of equipment did and was very thorough making sure she was happy with each test.
I then saw Aashni, the Ophthalmologist who explained what procedures were available to me, the potential risk, the benefits, what the likely outcome clearly setting my expectations and went on to explain the after care support.
I have been sincerely impressed by the rigour of the testing, the professionalism of the team, the range of ways to pay but what impressed most was the overall honesty without a hard sell. I am now going to think about my options but if I do go ahead I will use this clinic confidently.
Thank you Yasmin and Aashni, you both ensured my expectations were exceeded.
v. z.Thank you Sabrina Ahmed. Spoke to me in a very professional friendly manner. Lovely Smile. Thanks
J. S.All sorted! They were nice and fixed my glasses!
A. T.Very clean friendly staff.
All went well.
M. G.It was a very good experience,Moh was just fantastic so I would highly recommend the service.
Matilde Guebe
D. A.Very good service provided today by staff Rahul. Was very professional and helpful.
Recommend to people to come here great 👍
m. b.Very good experience. Seen nearly on time. Very courteous staff. Professional, nice and helpful.
S. A.Excellent service with friendly staff.
Highly recommend the Westfield White City branch.
S. W.Hasnain served me today & was so informative, patient & kind. Thank you for all your help. Don’t go anywhere else!
E. H.My experience today at optical express was fantastic
F. S.Thank you for an amazing service today. Staff members were absolutely brilliant as well. Thank you Daniella
B. s.Recently bought my third pair of glasses in the store having received excellent service from the staff. I bought my first pair in December including sun glasses, for a Christmas holiday to Dubai. I couldn't fault the service and have recommended all the family to buy their next pair from here just as it was recommended to me... love it
C. F.Great service, very friendly staff and a special thank you to Danijela for your help and understanding - Appreciate it :)
M. V. (.Gerat staff, courteous professional service and great location for shopping afterwards in Westfield : D
K. P.Amazing how you are doing this for me, you were very helpful, thank you so much
Aiysha
Asam
And your team ( from white city )
A. R.Had an great experience! Rushdi was so lovely and very helpful! Thank you!
N. L.Fantastic service, very quick and helpful consultation with the supervisor at White City, Moh.
H. B.Excellent service from Moh, mange to solve my problem I was very frustrated but now I am happy, thank you very much !!
A. A.Lovely bunch! The store selection had quality and quantity.
E. M.Always a great service whether in person or over the phone! been a customer for over 15 years and would never change!
Y. A.I had my glasses damaged but mr Mo give me discount thanks to him
S. K.Good choice of frames and excellent service. Highly recommended.
S. S.Went for my laser consultation and was seen by Faisal. I can not recommend him enough, Such sweet, well spoken and polite gentleman. Put me straight at ease and made me feel so comfortable and confident about my laser eye surgery. I can not wait for my laser and be glasses free for the first time in 17 years. Thank you Faisal.
O. S.Lovely staff (I was helped by Aiysha) and great service.
S. C. C.Very polite and helpful service. Very professional. Highly recommended.
B. W."Excellent service would recommend them to all my friends and family."
B. “. V.Aiysha was brilliant. Great service and help.
L. “.Great service from Hasib but a bit pricey ..
S. H.10/10 service from Josy today, clearly very experienced, would return
j. o.Good servic by Moh.But could do better on price.
J. T.Aiyshh is very helpful skillfully is a pleasure to be attended by her.
A. K.Great service from Aiysha! Highly recommended.
e. h. s.Very helpful and friendly stuff I got looked after by guy named Rahul
G. G.I was very apprehensive about having lens replacement surgery and many friends were dubious about me going to a High St venue rather than an eye hospital. Fortunately my instincts were spot on. The customer service aspect of this service is critical and it was miles better than anything i've experienced in a hospital either private or NHS. It's now fairly routine surgery and if you're diligent with the aftercare nothing will go wrong and so all the appointment organisation, the approach to covid care, the attitude of the staff made what's a scary experience and extremely efficient and effective one.
G.Exceptional service from Aiysha, very helpful and patient.
J. B.Much better than expected. Not something I state lightly. Still in a state of disbelief.
G. S.Great service from the all the memebers of staff in store.
D. B.Excellent customer service, definitely recommend to anyone!
f. b.been cared and been looked after as needed, big thanks to Aiysha.
E. W.Great service from josy. Lovely young lady
S. S.We are very happy with the experience and highly recommended
c. l.Great service, Madine was super professional.
K. L.Service was ezcellent and Aiysha was fantastic
G.Staff was very friendly and efficient.
S. I.I went in for the free eye consultation for laser eye surgery to assess whether I’m eligible for the surgery and to check my eye health. I must say the attention and care I received during the consultation were unparalleled. I think they spent around 2 hours with me running different tests and answering whatever questions I had very patiently. The patient advisor Nusreen took me through a series of machines to test various things related to my vision, must have been around 10 machines. She explained to me in detail what was happening and she answered whatever questions I had.
I was then examined by the Optometrist Dr Jayshree who was extremely professional and an absolute sweetheart. I was very anxious about my eye health and the surgery, and she was very reassuring. She explained step by step how everything works and really encouraged me to take this step, and she corrected my information about the procedure as I didn’t fully understand how it works. I also had a few other concerns relating to my vision which had nothing to do with the laser surgery yet she answered all my concerns with utmost patience and attention.
I will definitely come back to them for any eye-related concern I have and would definitely recommend visiting them and having a consultation with them! Many thanks for the lovely service :)
G.Good professional service but expensive
I. S.Excellent service at White City shop.
S. k.Excellent service and super friendly staff
s. d.Friendly and helpful staff members thank you
E. R.Amazing service & were very kind!!!!
C. S.Excellent service. Thank you
f. t.The staff are very friendly and helpful
S. M.Friendly and excellent Servise ,
Very helpful .
С. Г.Very friendly staff, very helpfull.
G. V.Charming, efficient, painstaking, helpful, professional.
Z. H.Extremely professional and friendly service. I had booked a consultation for laser eye treatment and I felt comfortable throughout all stages.
I was mainly with a advisor named Yiota who provided me with excellent service and assistance during the whole appointment. She was very knowledgable in the practice of laser eye surgery and made me comfortable in my decision.
Great and friendly service all round!
C. D.Always excellent and interested service
S.Very friendly and professional team.
P. W.Really good and friendly service
P. K.Excellent costumer service...
n.Great Service, Thanks!
T. N.Great Service by Rushdi.
k. e.Very good treatment
E. B.Moh very good!!
S. “. F.Friendly and professional.
N. B.Great shop!
T. R.Faisal and Team were so great! Made me feel so comfortable about getting the consultation and it was so easy and quick to get me booked in for my laser eye. Would highly recommend anyone who wants a consultation to go and see these guys. Words can't describe how happy I am right now!
m. y. k.
N. J.
R. A.
m. s.
A. G.
M. R.I had an excellent experience in regard of Optical Express! On the consultation day, every member of staff was professional, each explained everyhing to me and answered my questions in details. Everyone was corteous and professional. The end result is fantastic! Many thanks to everyone at OE, such as Faisal, Martha, Gloria, Julius, Dr Venter and all the rest of the staff. I would recommend OE to anyone, in terms of the end result.
The only hiccup happened on the day of my surgery. My op was scheduled for 1pm but, after the paperwork and initial checks, nothing happened for ages. Other patients were waiting too but nobody came out to explain the reason behind such a long delay. Eventually, after we asked a few times, someone came out and told us about some unforseen circumstances.
Although these things can happen, I feel that they should have informed us and gave an estimated time, rather than leave us to wait with no news. Communication is vital, I feel. I had nearly nothing to eat all day, thinking I would have had some lunch after surgery. Instead I came out of surgery past 5pm (4hrs later than original time).
A. R.My visit felt professional from all aspects from reception to purchase of new glasses.
A. B.Yasmin was very supportive and considerate , she made me feel very comfortable .
H. C.Great service, amazing experience. I was very nervous and I was put straight at ease by Faisal, a very proud employee of the company who spoke about optical express with such passion i had made up my mind in the first 10 minutes that this is where I want to have my surgery. Thank you and keep up the great work.
H
M. A.Was served a young lady called Amana who gave me an excellent experience from as soon as I walked in. She was very welcoming and helped me select my two glasses and she made sure they suited my face as well as the fitting being right. she was very patient and was extremely thorough with explaining different types of lenses, also helping me to decide on the right glasses frames. I have been wearing glasses for over 10 years and I can honestly say the customer care I received from Amana was the best, she helped me to feel very confident that I chose the right pair of glasses and will deffo be returning in the future!
L. H.Wow. The laser procedure was quick painless and the results are astonishing. I am now discovering the sharpness and colour of my mobile phone features , able to thread a needle and felt younger and happier than ever before. I highly recommended as an amazing investment in your health both physical and mental in this case.
I. d. l. R. G.Great experience all around, both with the eye test and shopping. Tabassum was really kind and helpful, and I got the pair of glasses that I felt most comfortable with, thanks to her.
M. C.Excellent service, was running late but still seen by Faisal. Very well mannered and brand educated individual whose very proud of his company and it’s products. Can not wait to have my surgery end of the month and can not recommend him and his team more.
L. G.Best customer service and experience from Faisal & Gulfam, very kind and friendly. I had my laser eye surgery 3 months ago and honestly it is a life changing experience. Thank you Faisal, Gulfam & staff at Optical Express.
R. M.An unbelievable experience, one of the best decisions I have made. The people I have encountered from the start to the finish have been truly amazing. I have met too many lovely people to start naming them all. Thank you very much. I highly recommend the Lens Replacement surgery and the white city branch of Optical Express. No glasses required anymore even to write this review.
J. G.Having normally shopped at David Clulow, I was extremely surprised at the wide selection of top designer brands offered, and that they were able to squeeze me in for a last-minute eye test appointment. The customer service provided by Rakhee was fantastic - she helped me to find the perfect pair of glasses and sunglasses, as well as telephoned the lab ahead of time to make sure I could get my prescription lens fitted before my holiday the following week. Both arrived in store for collection sooner than I expected. The store and facilities were extremely clean, all the staff were friendly and attentive, and the overall service from start to finish was first class. I will most certainly be returning in the future and would highly recommend this opticians to others.
M. A.Great service from the Staff here, namely Tabassum! The support i received was thorough and timely and my issue was addressed with a single interaction. She was helpful and polite throughout :)
S. K.Very pleased with the service and consultation for spectacles and contact lenses.
Thameena was very professional, explained really well about contact lenses and didn't rush the appointment. Very calm, polite and pleasant optometrist. Did a thorough eye test and explained at every point what she was doing which made one feel at ease and answered all questions.
Also a special thank you to Aiysha who helped in choosing the frame that suited me. Had very good knowledge about spectacles and took measurements accurately. A very helpful, friendly and nice person.
Thank you both for being so helpful and caring.
M. G.This has been the best decision I have made this summer. It feels great having much better vision for football, swimming etc.
I had a very detailed and well explained consultation which allowed me to decide whether to go ahead with the procedure, and it's free! Once the surgery was confirmed, I received plenty of reassurances from the surgeon and Optical Express team about any concerns I had. The procedure was a little daunting as it would be for anyone doing this, but it was literally quick and painless. The follow up care was also thorough and excellent. Optical Express really took great care of me and it is definitely money well spent!
E. G.A fantastic experience from start to finish. The team were great, very professional and friendly. There was no hard sell and all the options and risks were clearly explained. The tests were thorough and I felt confident enough to go ahead with lens replacement.
From not being able to read the top lines of the wall chart or reading chart, the day after surgery, I could read the bottom lines clearly. I now have 20/20 vision and I am glasses free for the first time in 20 years.
The procedure was pain free and the follow up regime easy to follow.
A big thanks to all at Optical Express and Dr. Danny Mitry who performed the procedure.
I. S.Had gone through all the palaver for multi focal lens surgery for my mum, we both took days off work and arranged travel to and from the clinic, only to be told that my mum was not eligible for that surgery after all!!! She was offered mono focal lens but completely defeated the point for her to have it.
Dr Occhipinti (her surgeon) was exceptional in explaining why this happened and honest about her prospects for which I have respect for.
I just wish that this could’ve been flagged up before all the talks and consultations as it was a complete waste of time and now have to wait max 28 days for the refund to be paid.
There was also very little help or customer service when we had issues finding the clinic- which is inside a really big shopping centre. It was disappointing to see that no one had time to call to check up on us as when we tried to call the line was busy (the store itself was not busy when we came in…..)
I guess this is what happens when a company gets too comfortable about their income due to how popular and big they’ve gotten.
T. Y.The customer service was top rated when I visited on 15/01/2020. The lady who attended to me, Aiysha deserves my commendation for her painstaking efforts in handling all my needs and professionally clarifying issues that needed resolving. Was offered refreshment and everyone I met including the optometrist were superb. I had alot of frames to select from. Also. Well recommended.
S. A.Was served initially by Hasib who gave me an excellent experience from as soon as I walked in. He was very welcoming and helped me select my two glasses. He made sure they suited my facial structure and made me look good in them. He is an asset to the team.
Rakhee has been very professional throughout my experience at Optical Express. I came in with an issue as the lenses on both my glasses weren't strong enough as my sight had deteriorated. She arranged for another eye test and after having it found out my prescription was higher than when I initially had the test done. She arranged for both my glasses lenses to be changed over to the new prescription. She has been extremely helpful and full of advice. Definitely a valuable asset to the team.
P. W.Very pleased with the care I received during and after my lens replacement surgery, As it was only four weeks ago I am still receiving care. Very pleased that I plucked up the courage to have the surgery. Would recommend Optical Express at Westfield.
M. K.Excellent customer service from Hasib (one of the staff working in the store) from the time I walked in until this day, He has shown positive body language and great customer service. I'm a very happy customer since I've come because of his great work. He has given me excellent advise and adjusted my frames several times and it's always been professional.
J. S.I had lens replacement surgery. All the staff were welcoming and made me feel relaxed. The surgeon was highly skilled and experienced for a pain free procedure which only two days later has given me a phenomenal result.
R. J.Great service! Eye test facilities at Optical Express are excellent and I bought two pairs of glasses a few weeks ago and Aiysha took the time to help me find the perfect ones. I have received many compliments from people so i'd say that's worth 5 stars ;).
J. T.I've had a great experience at the White City Optical Express! All staff i encountered were great, very warm and professional, in particular Aiysha and my Optician who were fantastic. I would highly recommend them!
I found that Aiysha, who helped me choose my glasses, was very knowledgeable, amiable and attentive. She didn't give me the "hard-sell", but rather patiently helped me decide on specs that were suitable for me, focusing on suitability, comfort & aesthetics and i really appreciate that kind of customer service. Thank you
S. R.Finally had my laser surgery &
Promised to leave a review after surgery (20/20) I had been else where for consultations but chose optical express thanks to
their specialist Faisal, he assured me they are the best and thank god he did. Would 100% recommend life changing experience. Go to person is Faisal.
T. X.Amazing services provided especially by the wonderful Aiysha,she was super kind ,informative , fun and patient especially when it came to me learning how to first put my contact lenses in- took me about 55 mins to learn how to do it. When I went for my contact lenses aftercare check up , she was very informative about all the possibilities i could take- ultimately im super happy with the contact lenses and the level of customer service i have received.
G. O.Josie the sales consultant was extremely helpful and personable. She has a very in depth knowledge of the range of eye wear on offer and assisted me in purchasing my dream pair of sunglasses. She took a genuine interest in me as a customer, and I have recommended her to all my friends and family. I shall be returning to this particular branch in February for my routine eye test, and very much look forward to it. 10/10! Keep up the good work team !
l.I am very satisfied with the way the operation (lens replacement) went and especially with the post operative sessions. I have been mostly seen by Jayshree and she has always been kind, professional, reassuring and clear in any explanation.
I can see without glasses now.
Thank you
S. O.Excellent services by a friendly and professional staff. Well recommended to you all 💯
A. S.Absolutely amazing experience, served by the most handsome specialist Faisal, he’s so comforting and has such gentle approach to make you feel at ease. Can’t wait for my Treatment date. Would definitely recommend optical express and mostly Faisal (he has a beautiful smile) :-)
T. A.I recently had a eye test at this store. The procedure was great and the advisor moh helped me throughout and was very thoughtful to my needs while I was waiting to be seen. He offered me support as I was very scared at the time. Excellent customer service from the advisor . It is because of this experience that I shall be recommending optical express to family and friends.
R. S.Aiysha was amazing, very friendly and helpful with making decisions about what frame to choose and more importantly very patient. Her friendliness made me come back to buy the frames although I didn’t have to. Amazing service I received on the 2 occasions I was there.
L. N.I was first helped by Tabassum at their Westfield branch, and she was an absolute star. Very attentive, patient and helpful. Definitely a 5 star customer service from her.
I needed to get some prescription glasses with some urgency, and they managed to get it ready for me the same day - all I had to do was go to what I believe to be their main branch, and they could fix the lenses right then.
M. H.I have been very pleased with my experience at the OpticalExpress in White City. Aiysha was extremely helpful giving me advice and opinion when I was choosing my glasses, and when I went to pick them up, she was super kind and helpful again in getting my glasses fitted. She provided professional help and excellent person to guide me through the glasses selection process. I highly recommend working with her again!
R. F.Picked up my new glasses today, although I was slightly disappointed when I placed the order that I was unable to get one pair of glasses that met all my needs due to my prescription, I must say I'm very happy with two pairs I opted for, in particular the tinted pair. Aiysha thanks for your friendly professional advice.
P. M.I attend the Westfield store of Optical Experess for my lens replacement surgery on Saturday 30th December at the appointed time of 1pm and was informed I'd be there for 5 hours due to a course of prep time before 10 mins surgery for each eye. I wasn't at all happy but the staff were very professional throughout so my heightened feelings had somewhat simmered. However, I was only informed on the day I would have to return the next day, Sunday for a check up, which is understandable but I should have received advanced notice. The Sunday was more waiting around and notably other patients began to vent their frustrations. It was evident their was a distinct lack of organisation, which I can gather was at a senior management level; certainly not store level, but which impacted on the store's performance and the service. That said, the staff were very professional, competent and respectful and in the midst of corporate failings they won on both days. I take my hat to them all, especially Hasib, who on the Sunday diffuse a potentially explosive incident incited by the father of a patient, which in my view, was without provocation.
The surgery for the moment seems pricey but only time will tell.
J. G.Yesterday I been to Westfield White City London, shopping and visited Optical Express just to take a looked for sunglasses and frames and I don’t have intention to buy nor my eye checked but, one of the staff named AIYSHA gave me a warm welcome, helped and assisted me which styles frame fits for me and after all I decided to have my eye checked done. Excellent customer service and thank you to Chris or Cruz ( sorry if i spelled your name wrong ) who checked my eyes with friendly and professional approached.
Again, a big THANK YOU to AIYSHA for her hardwork taking time measuring glasses, lens diameter, fixing frames that will fit well and balance on my face, that was perfectly done. She’s diligent worker and she showed a great deal of professionalism.
I recommend to anyone to visit Optical Express in Westfield London White City the level of services was Excellent.
S. C.Years of operations and customer service showed. Everybody at Optical Express made me feel at ease immediately. There was no side effects and no pain and the results of the operation was exactly what I wanted.
S. T.During covid times they are very professional with high standards, well done to the team!
Eye test was smooth and quick as booked an appointment. Amanda looked after me, she was very good and honest with her helping me choose the right specs. Thank you, will come again.
I. A.Fantastic, prompt and excellent service was given today at the Westfield optical express branch. I have been debating and procrastinating for a few years to get laser eye surgery and today was the start of the process. Thank you very much to the team at Westfield and Faisal for processing the promt scheduled appointments for me.
S. K.Had a great experience getting Lasik with Optical Express. Faisal at White City went out of his way to accommodate my schedule and get me an earlier date and time! Really amazing team and am very satisfied with the results! Would highly recommend!
L.Initially I was quite nervous about my Laser Eye Surgery consultation today but I had the most wonderful experience with the thoroughly charming and helpful member of staff Saleha. Thank you so much for what turned out to be a very successful and exciting afternoon! Saleha is an asset to your company and should be commended for her excellent manner and professionalism.
T.Excellent service by Rahul who helped me pick the right glasses and assisted me with my appointment. The optom Davinder was also excellent as well. The glasses arrived in 5 days, quicker than expected as I was quoted that they would arrive in 7 working days. The glasses were adjusted to fit my face by Rahul who was again excellent. Overall it was a really great experience.
September 2018 Review - I went back again on a Saturday when the store was busy to get my glasses fixed since the lenses came off. The service was quick and excellent! I would recommend this place for anyone looking for glasses!
I. D.Booked my laser surgery during these difficult times at Westfield branch with Faisal, it’s the service that makes a huge difference and it was absolutely exceptional. I would 100% recommend optical express and Faisal, I the service that keep businesses going and they where just amazing.
Thank you
P. Z.Always go annually and had a very good visit this year. Had my eyes tested within 15 minutes of arriving and then had Rahul help me choose glasses, along with having a peripheral vision test, which was done a couple of times to clarify that there were no minor errors on the test. After having chosen the glasses, Rahul informed me that it would take up to 2 weeks for them to arrive but they came within 4 days. They were also very thorough in ensuring that the glasses fitted and if they needed adjusting, gave me a free screwdriver especially made for tightening or loosening the screws. Very good opticians and would definitely recommend them to other people.
M. F.Aisha took 3 hrs to help me, my wife and daughter to get a few pair of sunglasses each in the Westfield White City branch. She even sacrificed her lunch to being able to help us till the very end. Her service was world class and made our experience great. Will definitely visit there again in future and a massive thank you to her.
T. M.The best money I've ever spent. 20/20 vision with multifocal lens surgery after 1 week. No more wearing spectacles and I no longer squint my eyes in photos. Vision, colours and light are all enhanced superbly, I'm so impressed. My eye sight was detereating yearly & I was fed up with the glasses on, glasses off way of life. Myself & family admire the team at white city London for their warm support. Don't be afraid or nervous it's more painful visiting the dentists. Vision express... You totally rock.
m. c.Popped into the Westfield branch as I’d lost my glasses and needed a new pair. Great service and a really good range of glasses. Got booked in straight away and had bought glasses and had my eyes tested 40 minutes after popping in without an appointment.
v. p.Visited Optical express (White City) for my mum's eye issue and staff were excellent especially GULFAM who did his job patiently and professionally.
C. s.Thank you to Rakhee for her high level of professionalism, customer service and friendliness. The turnaround time for my prescribed glasses was impressive and happy with the result!
A. K.Excellent service, Me and my husband Edward kalemy bought 4 pairs of glasses we recommended the right lenses for us which cost us £1500, Moh the supervisor helped us throught out the whole journey, he was a very professional young man. 10/10 customer service would definitely recommend to see him.
S. A.Our last visit was very satisfactory as we found the staff professional and efficient waiting time was minimum.
The Opthalmologist tests were through and the results were discussed with us and recommendations were made for future care.
The choice and quality of the glasses were thoroughly discussed by Miss Tabassam who we found professional and very polite and helpfulful
Our overalls experience was very satisfactory and we would Please to recommend to our friends
A. D.I had a very good experience when choosing my glasses. I appreciated Aiysha professionalism, her patience and the advices she gave where priceless. She did the extra that makes the whole experience very pleasant. I highly recommend this place.
H. N.I visited this branch on 28/02/2015.
I have worn glasses for 21 years since the age of three. I have tried over seven times to get contact lenses and never Been able to until I tried optical express.
This branch had very friendly staff professional and trained to a high level!
My eyes were throughly tested using modern equipment and I was then taught until I felt comfortable to walk away with contact lenses.
The staff were so patient and gave me all the techniques to their knowledge on handling the lenses.
It was well worth paying for the eye examination as opposed to other services which offer a few basic eye examination.
I would highly recommend this branch!
M. K.This is second time I am buying glasses from optical express Westfield. Previous buy was 3 years ago.
Both time Daniejela assist me to buy the right glasses. She is very easy going and very helpful.
And gives you a huge helping hand to buy the right glasses for u. Especially when u need second opinion she is the for you. Thank you Daniejela and thank u Optical Express.
S. G.I Would like to thank optical express for a fantastic experience I had with len replacement eye surgery at Westfield optical express White city Shepherd’s Bush all the staff were so friendly and attentive making sure you felt at ease , it was a great reassurance. Everything runs smoothly and the staff couldn’t of been more helpful it was a fantastic experience and I would recommend anyone who wants to change their life to live glasses free to do this. The after care is second to none and my surgeon Dr Mfazo Hove was fantastic highly highly recommended 5 star treatment
A. J.I had an amazing experience during my times there. The staffs were second to none, I initial went to do eye consultation. After my consultation I had headache and prefers to test again , Tabassum was patient enough to book test again and find a day that’s suitablefor me. She even went a head to show me the glasses they have from different brands. After many different brand to choose from , Hasib came through. He helped me to choose elegant, stylish and comfortable glasses. Both Tabassum and Hasib in Westfield branch did amazing work for me and also other staffs who are amazing too.
C. P.Very professional and friendly staff, making the whole process more comfortable. I had Lasik yesterday and my sight is great. My eyes while initially uncomfortable are settling down more and more every hour and should be back to normal again tomorrow.
F. X.Seymone was so great, such enthusiasm she has in her. She was the one that helped me during my journey around optical express. On the other hand Rushina was amazing, she helped me through out even though I’m not suitable for laser eye surgery she didn’t make me feel down about myself. I’d recommend optical express also they have a variety of designer glasses just exactly what a customer needs.
L. 5.I have done my eye Lense replacement surgery end of September and I am very pleased with the results!
I was very worried to do both eyes on the same day, but relaxed straight after they operated the first one, as I could see just after they finished. My second eye was done as quickly!
Basically you go to the laser room. Then another room (anestetics) to get more drops to numb your eye, a drip/sedative in your hand to relax you. (You will be fully awake the all time, just local anestetics)
Finally you have the surgery, your lense added to your eye.
I did not feel anything, only the liquid/drops they constantly add to clean your eye I presume. The operation lasted 10min. You cannot see anything, just lights/shapes and the other eye is under a sheet.
Then you repeat (rest/ laser/ anestetics/ surgery) for the second eye.
After the operation, you go to recovery room with a hot drinks...and have a good talk with a nurse that will explain the after care as we have different drops to take for a month...
In 4hours I was in out. Most time was spent filling papers, checking my eyes, getting drops...as said the surgery itself was very quick.
The next day I had to come back to check my eye, I had more than 20/20!
I went yesterday for 1 week check up. Again more than 20/20. Eye healthy. Very pleased.
I work in a office, the air conditioning dries my eyes, so I have been given extra drops, to make it more comfortable.
I am also more sensitive to LED lights, bright, white, but this will reduce in the weeks coming.
It's amazing to walk without glasses and see everything! Watch tv, read...
Lense replacement, multifocal (see far/near) improved my life so far.
I hope that my sensitivity to bright lights will totally disappears as planned.
I recommend this surgery if you can afford it financially. Good luck!
A. D. T.My experience at White City was amazing. I was greeted by Klaudija Aashni a consultant who would help me start my laser eye journey.
She was extremely helpful and very knowledgable especially around longevity and the types of available treatments. I initially went in to enquire about the treatment, however - due to Klaudija’s exceptional customer service. I actually felt comfortable enough to go through with the plan and currently have my appointment booked this month! Wish me luck!
Brilliant team, brilliant consultant!
Can’t wait to see again, play football, swim again without glasses!
Z. E.Me and my father Zahir came to the store on Saturday and I must say that firstly Tabassum went above and beyond when assisting my father in relation to getting a new pair of glasses. She was such a friendly, nice and genuine individual who listened attentively to what our needs were. She is a super star and the store is lucky to have an employee like her, who made the long process easy.
B. C.Had amazing service from one of the advisors Hind l. Whom was prompt courteous efficient and managed to give great advice on frames and repaired amazingly an old pair of frames for me. Highly recommended. Especially Hind..many thanks I shall be back
B. M.Went to get some new glasses. Amazing selection and a seniors's discount. Hurrah. Hasib guided me through the process and his manner and behaviour was exemplary. Loved the way he provided advice on the frames without being too pushy.
B. G.Came to get a new pair of glasses, met Aiysha, she was really good and friendly, helped me and my partner with our glasses. Very professional and friendly, would diffenlty recommend her. Has nice pair off glass and amazing staff. Thanks for all your help Aiysha.
T. H.Pleasantly surprised by Optical Express - definitely recommend this Opticians. Extensive range of frames for women - both budget and Designer. Staff are very attentive and helpful, Aiysha helped me find a pair of frames that suited me, and talked me through vari focal lenses (my first pair) and I could not recommend her more.
S. M.Had my eyes surgery procedure with Optical Express Westifield, they done an amazing job and really profesionnal.
Needed a sunglasses fix 8yrs later! Same high level of profesionalism! Call me impressed! Thanks @Hassan for his smile and the generosity he demonstrated me and my friends! Would highly recommend!
A. N.I dont usually leave reviews but i cannot stress how much i was amazed by the service offered in store. Walked into the branch and was approach by a friendly gentleman called Moh, he was well mannered and helped me choose the right pair of glasses. I tried to do my research and I was very confused to figure out what type of lens to choose but he offered digestable information that made me understand everything thanks to his knowledge. If you are looking for glasses please avoid Vision Express - and visit Optical express!
E. E.As you enter the shop you are welcomed with a smile and a willingness to help you.I had visited other optical shops before but only in this one I found people who are experts on what they are doing. Ayisha, who was helping me, is very patient and together we found exactly what I wanted (as I am a demanding and difficult costumer). I recommend it!
J. W.My mum brought a glasses in here. And the staff are very helpful. Especially Rakhee, she is very nice and patient. She helped my mum to adjust the glasses frame to have the perfect match. Great experience! Thank you Rakhee!
C. M.Fantastic service. My infant son had bent my glasses and they kept falling off my nose. I walked in off the street and within 5 mins they were fixed! Thank you very much Rahul and all the friendly and welcoming staff at the White City branch
M. P. (.Update: in 10th January I had my laser eye surgery with Dr. Dipak Parmar. I am so impressed of how quick and painless was the surgery and the results: amazing!!! I am still pinching myself when I wake up in the morning and I see bright colours and clear surfaces, read clearly the subtitles and drive without no visual problems 🤩
I felt safe and well attended, everyone was kind and answer all my questions. I especially want to thank Klaudia who was wonderful from the beginning, all the way through I don't think my experience would have been the same without her 🥰
Thank you Optical express
.........
I had yesterday my laser eye consultation and my experience was amazing! Everyone was kind, attentive and very informative. I spoke with Klaudia, very nice and supportive lady that made me feel at ease, myself being very nervous, answered all my questions and assured me I will be taking care off. Brought me to all the machines, explained what exactly was doing and i relaxed and enjoyed the experience. I felt like I have a friend there with me 🤗
I also was attended by Nancy, the oftamologist a lovely, kind, approachable, professional person that listen to me and answer all my silly questions. She was very encouraging and i felt like i am wining a price everytime i was looking through the lents, reading the little letters on the wall and getting it right 🎉 Was very enjoyable session
I came in a pack of nerves and came out relaxed, happy and with certitude i am in the best hands for my surgery
Thank you 😊
S. M.I was helped out by Hasib. He was extremely patient, giving me lots of advice and explaining everything out to me. He was very helpful and polite. Would definitely recommend this place, great staff and good quality glasses. Ana-Sofia
F.I went to Westfield Optical Express just because I broke my glasses and needed an optician late in the evening. I was sceptical at first, but the optometrist did a good job and sales consultant AIYSHA made my day: she was very good at giving me advice and selecting only glasses that were good for my face shape. I trusted her judgement so I also bought expensive sunglasses with them. Service matters. Thanks Aiysha!
G. H.We were served by Aiysha, she was very friendly, helpful and gave great advice. She made a special effort to get the glasses for us earlier and was lovely to talk to. I would highly recommend.
C. E.Aiysha is a very pleasant and hardworking staff. Optical express needs such staff to give superlative customer service satisfaction and keep your patients coming back.
C. C.Purchased 2 frames at the start of the year by a young gentleman called Mo who i believe happens to be a supervisor who was extremely polite and helpful, i had recently returned as i was facing problems with the frame itself and once again the consistency of the customer service was still there which is quite rare - especially when you are not purchasing with stores nowadays. Highly recommended.
N. B.Mo and Tamina were outstanding professionals. I felt I was in good hands, and they did there utmost to explain everything, answer my questions and give me the best customer service I could have expected.
S. B.I just want to say, what fantastic service I received from Mo at optical express in Westfield’s . He was very helpful and understanding of my needs, to find the right pair of glasses to suit my face and my pocket. He is a very charming man with a easy manner.
P. A.Just would like to say that I have had the most wonderful experience. I have finally after years had my eyes done and it was so quick, no pain and would recomend to anyone who would love 20/20 visión again, as for me, I dont need to wear glasses again.
J. W.The service from Optical Express in White City was and is quite superb in every respect. Especially Sarah who dealt wtih any concern or worry that I had quickly, quietly and totally professionally - a really excellent service from start to finish - thank you. John
E. H.We had great experience here. Aiysha took care of us and was incredibly diligent and thoughtful. She really paid attention to the little details, gave us sound advice (she has great taste!) and was a pleasure to chat with. Thank you to Aiysha and the whole team!
Z. K.Fantastic friendly service. Thank you to Raheel and Thameena for their kind service and support and my eye surgeon on the day. Delighted with my new clarity in my vision following the surgery where I have achieved 20/20 vision. Thank you abs the whole team 😊
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