Reviews of Optical Express. (Optician) in London (London).

Optical Express

325 Reviews

152 Comments

Optician

Optician

Eye Care Clinic

Lasik surgeon

Ophthalmologist

Ground Floor, Right, 22 Harley St, London W1G 9AP

Description

Information of Optical Express, Optician in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Optical Express

Reviews of Optical Express

G. L.

The service at Optical Express was extremely good! From being welcomed in , to every step that i had to take before going for my consultation was exceptional! Robert took the me for pre tests / explained briefly the types of laser etc he was a lovely man made me comfortable and not too nervous about the information regarding laser eye surgery! You know when they say someone has good vibes? Robert had that! He was kind and patient ( i had lashes on so some of the tests took longer 🤣 ) but he didn’t mind he made jokes and was happy! God bless you Robert!!! Xx

N. M.

I had a really great experience here at Optical Express from my free consultation to my laser eye surgery, the staff are really friendly and you’re treated well! Definitely recommend it to anyone considering laser eye surgery!

V. G.

I had an amazing experience in harley street branch. Very happy with surgery especially aftercare with optometrist Elizabeth. Absolutely life changing! !!

G.

Magical experiance! Very happy with treatment I have been given! Eyes are better than 20/20 Staff very well trainned and well presented. Life changing surgery Would highly recommend! By: George Jexter Egorov

J. S.

Very happy with Optical Express! All the staff very friendly and very professional (from the consultation till the after care).I am very satisfied with the result-would definitely recommend Optical Express at Harley street.Thank you!

A. G.

Kinga was super helpful throughout the consultation. For anyone in need of the refer-a-friend code, reach out to me. Thank you!

L. C. C. U.

I went here for my consultation, the staff were amazing especially jenaya, was very informative. I felt at ease throughout the whole process and all my questions were answered. Would definitely recommend optical express

L. N.

All the staff members are super friendly, excellent aftercare service and easy to get to to. 100% would recommend!

P. J.

Really friendly polite staff and a special thanks must go to Jenaya and Elisabeth who were very professional and answered all my questions and put my mind at ease. Thank you and now look forward to my operation in the New Year. Paul

T. G.

They are veri nice and kind .. i would recomend the surgery to anyone who has a vison problem .. the staff at Harley Street was very helpful and very welcome .. they were always there for any questions or problems ihad and the surgents and nurses were very professional and helpful ..

K. K.

Since i have had laser eye surgery my life has completely changed, just simple everyday things are much easier now I can see properly! Thanks very much optical express

L. J.

Cant say enough good things about optical express. My consultation was amazing robert and monica were so lovely. They both answered all my questions and made me feel super comfrtable. Ill definitly be chosing this company to do my laser eye surgery

R. S.

Great experience from start to finish. All staff are very friendly, professional and accommodating. Surgery has been a great success.

A. O.

Its was a good experience for me and im feeling pretty happy with the result and the athmosphere are nice and the stuff are brilliant and help full all the way .all of them .😀 and i been traited nicely and they care about the jobs .really im so delited with the lovely exorerience 🤠

P. S.

Thank you for your great service, amazing customer care. Lovely people. Thank you for my eagle eye ;) great feeling, actually freedom...

B. N.

Very courteous staff. Efficient and professional service. Not that I'll need too, but would use Optical Express again!!

I. B.

Excellent service and really helpful stuff!! My vision is better than 20/20

R. C.

Excellent service. Was seen immediately. Very professional. Always a pleasure to visit the Harley Street branch.

R. W.

Had a lovely experience, staff are all smiles and very friendly. Jenaya and Rushina answered all the questions and were helpful.

L.

Very professional, the staff where lovely and made the procedure a lot easier for me and my family. Definitely recommend.

p. b.

I found your staff polite and considerate and would do it again thanks I have now finished my aftercare and was impressed with the service thanks

J. E.

Fantastic customer service from Andra. She was polite, professional and a pleasure to deal with.

B. M.

I had my appointment yesterday 24/2/22 with Saadia who I found very Professional & Calming. Saadia explained everything making it a pleasant experience. Top marks to the entire Harley Street team. Bridget

J. 5.

Ahmed was amazing!

P. C.

Osa was very helpful and made me feel at ease

e. g.

Saadia (assistant manager)

X. A.

Excellent customer service especially with Andre the technician. Very professional and helpful.

E. D.

Very friendly and always professionally reassuring in what they are doing and how they go about it.

T. V.

Verry happy,..thank you Optical Expres

A. A.

Very helpful.honest and reliable and refer me to my GP . Thanks alot

L. M.

Very good experience with great support from very friendly staff and great aftercare

R. W.

Very good experience with great support from very friendly staff and great aftercare

e. s.

Very satisfied very grateful very happy good ten out of ten vision.!

M. Z.

Saadia (the assistant manager) has been a JOY to see. The consultation made me comfortable and she allowed me to ask everything I needed. I don't think I laughed so much during an optical consultation.

O. D.

Great stuff, paying attention to detail, very caring and assisting

S. K.

Good customer service bit busy and slow but expected that

S. R.

Very friendly staff! Very welcoming

Q. K.

Great service. Helpful staff

L. N.

Amazing from the first minute.

I. M.

wow

S. M.

Had an amazing consultation at the Optical Express Harley Street Clinic. The staff were lovely, very welcoming and friendly. Spoke to both Robert and Saadia who were wonderful. Both gave me all the information I needed and provided extra support which was perfect. I was taken care of by Robert who was incredible from start to finish who made me feel very comfortable about the whole experience and was a star throughout, defo made my experience ☺️!!! Saadia was fantastic and helped me explore options best suited to me which helped me get better informed and overall just had a pleasant experience. Highly recommend this clinic if you are looking into laser eye surgery!!

D.

F.

S. M.

S. L.

I felt very comfortable during my consultation and they were extremely informative about the procedure, whilst answering any questions I had prepared. Especially happy with the services provided by Osa & Sejal.

M. J.

V. p.

F. B.

T. L.

A. J.

N. T.

A. B.

J. G.

G. S.

D. D. D.

K. P.

Had my eye consultation with Robert today. He’s been fantastic and reassuring me that it’s going to be ok (as I’m a bit nervous on the procedure)!

K. S.

T. R.

R. M.

When I woke up one morning experiencing flashing lights and floaters in my right eye I was able to get an appointment to see an Optician that morning. I went to the Harley Street branch and was seen straight away and received excellent care. The tests were carried out with professionalism but also reassuring me. I was then seen by the optician who quickly assessed my condition as a posterior vitreous detachment and reassured me that despite the short term effects to the sharpness of my vision I had nothing to worry about. I was able to go to work, reassured that both my eyes had been thoroughly examined by professionals. Really impressed with the whole unexpected experience.

S. K.

Dr Dipak Parmar was great, knew exactly what he was doing. Saadia and Anita were absolutely lovely and welcoming. Highly recommend!

G. R.

Outstanding professionals and friendly care. During my first free consultation I receive a very thorough examination of my eyes to determine if I was suitable for the procedure. Next step was to book a call with my surgeon to discuss concerns and questions. And the next step was the surgery itself! I like that you have a some appointments for check-ups after the surgery as well. My LASIK eye surgery went great and my vision is already 20/20. All the professionals made me feel in great hands and at ease. I can't recommend them enough!

B. G.

Disclaimer: I didn't have surgery. I was considering laser eye surgery and contacted Optical Express. After the initial telephone call they organised a consultation. Everything was very smooth and quick. The lady on the phone explained everything and was very helpful. Then everyone I met with at the consultation was polite and professional. I explained my concerns and fears about the surgery. They assured me that it is very safe and said that they guarantee 20/20 vision or your money back! After the consultation, all my concerns were addressed and I most definitely would have gone ahead with the surgery. However, I have a lazy eye and the optometrist advised that although the risk is small, she would not feel comfortable exposing my one good eye to risks and recommended I don't go ahead with surgery. I really appreciated their honesty and I think this goes against a lot of the reviews saying they are a conveyor belt company that only cares about sales and money. I got a free eye test and health scan out of it so can't complain!

J. K.

I had my LASIK iDesign done few day ago at Harley Street clinic and it was just amazing! I love the result. I am utterly shocked and surprised how quickly my vision improved to the level that is incomparable to glasses which I used to wear for the past 13 years. My client advisor Kinga was brilliant, competent and extremely friendly. She answered all my questions and explained financing options available for me. The optometrist, Amandeep was equally friendly and outlined the procedure step by step including vivid metaphors which helped me to understand what I can actually expect in practice so I felt at ease and ready for it. The surgery itself was conducted by Mehul Damani who again was very friendly and patiently answered all my questions which allowed me to calm down as the minutes just before the surgery started were quite stressful for me. I was so surprised at how quick the procedure was. Literally, it lasted few minutes and was completely painless. I regret I have not had it done earlier. Highly recommended!

A.

We had an amazing experience at Optical express. Saadia and Robert were appointed to us, and they provided us with all the information we needed, assisted us through out the consultation and made us feel extremely comfortable. Saadia rang us the following morning to check in on us and was a delight to speak to. She gave me all the information I needed about my treatment plan going forward, and was able to answer any questions I had. Definitely check out Optical Express if you’re looking to get Laser eye surgery!

A. C.

The whole experience from the very first phone call to the moment I walked out from my follow up appointment has been nothing but professional, pleasant and polite. Everyone explains everything in detail and you feel at ease at all times. Laser eye surgery was a life changing procedure for me and I could see properly as quick as the day after the procedure. The only regret is that I wish I have done it sooner. Money well spent. Thank you to everyone who has looked after me.

R. M.

I went for a consultation and was mainly assisted by Hardip, who usually works in the blue water branch. She was amazing; so caring, knowledgeable and really sold laser eye surgery to me. If it wasn’t for Hardip I don’t think I would have committed on the day and I’m glad I did it as laser eye surgery has really made a difference. I do think the consultation could be a little quicker as I was there for over 3 hours Most other people at Harley street are nice and helpful. However, on the day of my surgery I did feel a little rushed. I am one week post surgery and my eyes are still adjusting. The clinic could also use a little update, reminds me of an older office.

M. B.

I've done my laser surgery 25days ago , And very happy with the vision now thanks my god , Also i would like to thank my surgen Luca , The optician Amandeed Shenzna , The reciption team... very profesional and freindly staff 🙂🤝

M. A.

Best experience I've had, ever. After months of deciding whether to get a laser eye surgery, I decided to jump the gun and went for it. I booked myself an appointment for today to find out my suitability for it. First impressions: The team were very welcoming and friendly. The place itself was kept clean and well maintained. Kinga and the team were superb. I honestly cannot fault their customer service, made the whole process smooth and enjoyable. She made sure that I was informed about everything and explained it all in detail. In the end, I was suitable for laser eye surgery and opted for the iDesign iLASIK. I will be having my surgery on the 24th April, which I'm super excited about. Goodbye Glasses. Hello 20/20 vision. For those who are interested in getting one, definitely book yourself an appointment in Harley Street. You will not regret it. Thanks Team for the amazing service today.

A. W.

Had my consultation on 18th March and had the LASIK surgery on 2nd April, and couldn't be happier with the process and results. The process was clearly explained during the consultation and on the day of the surgery. Since the surgery, the guys at Harley Street have helped been very supportive during my recovery process (multiple check ups), and providing eye drops etc. And of course, my surgery went very well - I now have better than 20/20 vision and my eyes felt 90% fine as soon as 12 hours after the surgery. Would strongly recommend these guys at Harley Street if you're considering laser eye surgery, it couldn't have gone better for me.

t. t.

I had my eyes done at Harley Street for Lasik, and had to have another procedure to flatten the flap on the left eye. It's totally worth it to see again. It was definitely nerve racking but the staff were so incredible and kind that it was overall a great experience. My eyes are still healing but I can already see better. In particular, Paul was absolutely incredible. He was clear, calming and explained things in a way that made them simple and less terrifying. Thanks to him, I was able to get the second procedure, and get both eyes sorted and feeling better. Paul is honestly one of the best people I've met, absolutely amazing at his job, and really helped me through the whole process. My check up is in a month, but I'm already feeling better. Paul is an absolute hero! And I would highly reccomend this clinic and procedure.

S. A.

I had my lens exchange treatment almost 2 months ago. My consultation & follow up, was at Harley Street & my surgery was at Westfield London, with Dimitri Kazagos. From start to finish , i was treated with care. Very processional, friendly & efficient staff. As to my surgery with Dimitri , I am 100% happy, I can see!! Amazing. From the moment I walked out of the treatment room, I could see results. I no longer need my glasses . It has given me new lease of life & taken 10 years off me too! 😉. Highly recommend. I chose Dimitri as he had done the same lens exchange treatment for family & friends. Thank you. Soti Arnaoutis.

J. K.

Can only say how happy I am from having Lens Replacement Surgery with Optical Express/Harley Street. Will not lie and say I wasn't nervous because I seriously was but from Consultation, Surgery and After Care every member of staff was as professional and thorough as expected and some. From the first person that assisted with my consultation (Kinga) to the surgeon (Danny) and Gena, Marta, Nasir the list goes on at Westfield. My vision is back to the way it was when I was a child. Can see 2 inches from my nose and can read a car number plate honestly at 100 metres. So now you have more of an understanding of my happiness without having to put contacts in and out of my eyes ever again. BTW you don't feel a thing!

A. P.

I had Lasek surgery 5 weeks ago and I am very happy with my experience with Optical Express. The staff did not put any pressure on my during my initial consultation and were very thorough with all the checks. I would definitely recommend them.

D. M.

I had my eye surgery a few months ago and I'm really happy about the improvement to my quality of life. The whole team at Optical Express was really helpful, professional and friendly, from the receptionist to the optometrist to the surgeon. They really show that they care about patients feeling comfortable and supported through the whole process, from the initial consultation to the after-care appointments. I highly recommend them!

K. W.

I had the most positive consultation experience at Optical Express London Harley Street! It started with a friendly call from Saadia to confirm my appointment and explain what to expect at the clinic. On my visit, I met Osa who guided me through the extensive eye tests and clearly explained what each of the 5 machines measured. Next, Amandeep performed further examination on my eyes and reviewed my options. At each step, I felt reassured and confident that my best interests were paramount. Amandeep presented all the facts for me to decide how to proceed without any sales pressure. I greatly appreciated that everything was clearly explained, so that I would not have any unrealistic expectations from the procedure. When I am ready for eye surgery, there is no question that I will go to Optical Express!

S. W.

Very friendly and helpful service, making sure the customer is happy and is well informed about the service. Thank you Shaz for your helpful service and advice you provided with a smile, really appreciated.

H. R.

I'm 8 months post laser surgery and its gone great so far. My pre op assessment was smooth and I was given an option of surgeons and dates. I had my surgery and then covid restrictions came in place so I didn't have the follow up as planned. However I was contacted over the phone and given advice and asked to book in when restrictions lifted. Saw Saf today who was very thorough and helpful. The admin team and people at the front desk are always helpful (especially the lady who was there today, sorry I keep forgetting to ask your name) I would happily recommend optical express based on my initial 8 months todate.

N. O.

Really happy with the care I received from the team in Harley Street. The staff are really friendly and welcoming from start to finish. I also want to give a special thanks to Preeti, Kinga and Anita, they have been amazing and always made sure all my questions have been answered. I hope Optical Express can reward Preeti, Kinga and Anita because they have been excellent every time I come in for an appointment. 5/5 stars for customer service. 5/5 stars for the smooth surgery. 5/5 stars for the results so far. Thank you to the team at Harley Street :)

L. O.

I had laser eye surgery here very recently (june 2021) the staff were very welcoming and made me feel at ease as much as possible. Mr. Ghabra carried out the procedure for me and I could have asked for it to go any smoother. Thank you so much for taking care of me!!

J. L.

Optical Express have been fabulous and yes I should have done this sooner! To give you some background, I WAS severely short sighted with astigmatism and have been wearing spectacles for more than 30-years. I had been apprehensive (for a few years) about any form of refractive surgery but finally pinched myself "now or never". The Optical Express team have been excellent from Consultation, to Optometry, in Surgery and Aftercare (Optometry again). Take my surgery experience: it was extremely professional, the theatre was akin to NASA Space Station, the procedure was well choreographed ("please state your name and date of birth" in a militaristic sense to avoid mix-ups...) the surgeon and his team very experienced and made good judgements. For me, being pulled from the bench after surgery was like the Great Awakening in a religious sense....God I can see!! (albeit cloudy). I am now going through Aftercare. I have been visiting the optometrist at Optical Express who is following-up on my recovery. I have had four aftercare review sessions within 2-months after surgery. My eyes are still recovering (cones and rods in the retina are recovering) yet I can now drive, walk, run and do my crazy things without glasses . Amazing for me and my family. Many thanks to all the staff at Harley Street and Holborn.

L. D.

Great experience from the moment I walked. The staff were very friendly and accommodating. I had been thinking about having laser eye surgery for a number of years, but had not made the leap to getting my eyes checked and have a proper consultation. I was tested on a number of machines, which were all explained to me clearly and didn't take much time at all. I would recommend the clinic.

T. M.

Saadia have been very helpful with everything during my consultation.

a. t.

The team at Harley Street were exceptionally helpful and warm. When i went into the office i felt instantly at home. Zsuzsanna was particularly friendly and warm. I felt at ease and confident i was in good hands as she took me through the various eye scans. Amandeep also took her time to explain the options and the one best suited to me and now i am ready to go on with the treatment. I felt like spending the entire day there. I have to say their professionalism and care has brought me to this point and i am so happy and confident. I now look forward to the treatment and the promise to see the world much clearer. Many thanks to the team at Harley Street. Adrienne

I. D.

Spent some time searching for a clinic for my surgery and initially I was anxious. However after having the surgery a few days ago and after the consultation my overall impression is a very good one. The staff and the surgeon answered all my questions and they seemed very professional, the procedure (iLasik) was fast (5 mins I think) and painless and I was frequently told what to expect before the procedure. After the next day consultation they confirmed my 20/20 vision, and the first day after the procedure was ok with not too much discomfort. Also I appreciated that the staff was caring and polite. Regarding the price, it depends on the prescription , but everything needed is included(consultation, aftercare medicine, eye tests as many as needed etc) and therefore i did not have surprise-expenses.

J. A.

Having eye surgery is a big decision and I’m very happy I chose to go through the journey with Optical Express, particularly the team at Harley Street. Following my LASEK surgery, I had 4-7 days of discomfort, some pain, light sensitivity, and poor vision but followed the aftercare instructions and this had improved significantly by 1 week later. 1 month on from surgery, my vision has stabilised and is nearly 20/20 (with some improvement still to come as it stabilises further over the next month) and my eyes are comfortable and only dry some mornings. This is solved by the eye drops provided. All tests prior to surgery were professional and thorough and I was given all the information needed to make my decision to go ahead. I had a useful call with my surgeon Dr Danny Mitry (who was excellent - look up his qualifications) ahead of surgery, which put my mind to rest about the details of the procedure and what to expect. The staff at the Harley Street and Shaftesbury Avenue clinics were extremely helpful, informative, caring and friendly throughout my prep, surgery day, and aftercare. I would just like to say thank you so much to the team!

E. W.

The overall experience was excellent. Robert was exceptional- he made a stressful, life changing decision so much easier, to make. I felt completely at ease, well informed with with laughs along the way. So excited for surgery!

d. R.

I had an amazing experience! Waking up every morning being able to see perfectly clear without any glasses or contacts is a blessing ! From my very first consult to my last check up I have been taken care of better than I ever expected. They make you feel very comfortable and the procedure itself only took a very short moment, no pain at all!! I would recommend this procedure and that particular clinique to whoever is asking!

S. A.

I had Lasik iDesign surgery at Harley Street on 19/07/2019 after my initial consultation two (2) weeks prior and a chat with my surgeon on 11/07/2019. When I went to their office for the first time, I was greeted my really friendly members of staff, from receptionist staff all the way to staff who checked my eyes and done the tests. Everyone had a smile on their face and they looked like they wanted to actually be there and help customers. They were very approachable and easy to talk to. I had my initial consultation with Kinga who went through everything with me after my test were conducted. She informed me about how much the surgery would cost and the different finance options available. She was able to all of my questions in relation to the cost and the surgery itself. I was so pleased with the service provided by everyone there at that time, that I ended up putting a £500 deposit to have surgery on both of my eyes there and then. After putting my deposit down and confirming that I wanted to get surgery with them, Kinga informed me about who my surgeon was going to be and gave me a folder with informative documents. I was told that I would need to attend Shaftsbury Avenue to have a face to face conversation with my surgeon a week before my surgery. However, due to my profession and shift pattern, this was not suitable for me. As such, Kinga quickly called their other branch in Shaftsbury Avenue and spoke to a member of staff there about this. Together, they were able to change my face to face conversation to being an over the phone chat with the surgeon instead, which was more suitable for me. Fast forward to 11/07/2019 which was the conversation with the surgeon. I was told that he would call me between 15:00 hours and 16:00 hours. At around 14:35 hours, I received a call from my surgeon, Dr. Dipak Parmar. Dr. Parmar sounded very friendly over the phone and sounded keen to fix my eyes. He was able to answer my questions and put me at ease. Prior to the conversation, I did see his profile as provided by the surgery itself and knew that my eyes were in good, capable and experienced hands. Fast forward to 19/07/2019, the day of the surgery at Harley Street. Once again, I was greeted my friendly members of staff and was looked after and taken care of throughout my stay at the surgery. Before the surgery, they conducted some tests again to make sure that my eyes were still suitable for the surgery. During the surgery itself, I was told what was going to happen and the procedure was explained in enough depth and detail. The surgery was not entirely painless as some people think. There was a moment of pain when the surgeon had to put pressure on my eye to be able to do the flap. This pressure lasted for about 15 seconds each eye. To make it easier for me though, one of the nurses was counting down in the background. While this was being done, there was a very bright light on the machine which made me tear up really bad. However, once this was done, I was quickly put under the laser and my eyesight was fixed. The procedure for each eye took about a minute, if even. The laser bit was painless. After the surgery, although my eyes were still blurry and in tears, I was able to see an immediate improvement in my eyesight. I no longer needed to put my glasses on to be able to see stuff in front of me. It was absolutely amazing. I was then taken to another room where the aftercare was explained to me and I was given eye drops and some goggles to wear at night. After that, I was told that I would need to attend my checkup appointment the next morning which they had booked for me. Having had my surgery, I left. I woke up the next morning with perfect vision and zero pain. I was told at my checkup that I have 20/20 vision and I was able to read the very bottom of the chart without aid. I was also told that overtime, as the eyes heal, my eyesight will improve and become sharper. Overall, I would definitely recommend Optical Express at Harley Street to friends and family. It was not cheap, but 100% worth every penny!

N. S.

I recently had my vision corrected with Optical Express - Harley Street. I have now better then 20/20 Vision. They put their customers at ease with any concerns you may have with your surgical procedure and are ready to address any questions you may have. The staff are professional and friendly. Their after care service has been exceptional from start to finish, providing appointments including a out of hours support line and any medication you might need in aftercare.

L. R.

Had my Lasik eye surgery 2 weeks ago and I couldn't be happier. On my initial visit I was greeted by Jenaya, who was so friendly, welcoming and informative. Made me feel at ease about the whole process, gave us all the options, talked us through the tests performed beforehand and through the whole procedure. She checked my work schedule to make sure she wouldn't be calling for follow ups at inconvineant times (I work nights) and was kind enough to email me available surgery dates once we had decided to go ahead. On the day of surgery the whole team were amazing, put me at ease, talked me through the process each step of the way, talked me through what was expected of me afterwards in great detail, which helped tremendously. Couldn't be happier with the whole outcome!! Even if I do keep touching the bridge of my nose in an attempt to push my glasses back up. Thank you!

L. H.

I had eye surgery a year ago and it's been life changing! It's amazing to wake up in the morning with perfect vision and not have to fumble for my glasses! Everyone at Optical Express Harley Street were so lovely and helpful throughout and I would highly reccomend them!

m. m.

I am very happy with the I design lasik surgery! I now have vision better than 20/20 and no more uncomfortable contacts lenses! A big thank you to Kinga who was always welcoming and friendly she will always put me at ease and explain the procedure. I highly recommend optical express!

M.

I was scheduled for my procedure this morning, but upon final consultation, it was realised that I needed to be fitted with some trial contact lenses prior to having the procedure. This was picked up by my Surgeon (who's name I wish I had) - who went through all the details of why I should have the trial, which was fully supported by the Manager (again, who's name I wish I had). Both very professional and gave great advice and made me feel comfortable that it was okay to delay my treatment until after the trial. I felt that the consultant was very personal and not just another patient on a conveyor belt. Thank you!

B. A.

I had my Lasik iDesign surgery at Harley Street and I couldn't have asked for a better team to perform my surgery. Shaltiez M. was the nurse who prepared me for surgery and he did an amazing job putting my nerves at ease and talking me through what he was doing. Mehul D. was my surgeon and he was very calm, knowledgeable and patient. I was struggling with keeping my eye open and he worked with me to get me through the surgery successfully! Michael C. was the second nurse that was involved with the surgery and he was absolutely lovely too. He counted me down every time I needed to stay still which really really helped. He was very sweet and helped me through the surgery too. Overall the surgery went very smooth and the aftercare so far (4 days) has been wonderful - I would definitely recommend them!

L. H.

I had LASIK surgery 2 days ago through Optical Express and I just wanted to write a review to say how happy I am with the results! They had really great service all the way through from the initial consultation through to surgery. Really friendly and professional staff. A day after my LASIK I had excellent vision with zero side effects or complications (except for the normal bruising on my eye which looks funny haha). When I went home from surgery my eyes were very irritated, which is normal, and I was thinking to myself "was this worth it??". The next morning I woke up and I could honestly say, "yes it was!". If you're thinking about LASIK I highly recommend these guys.

C. C.

Had my laser eye surgery here , and it was amazing experience Kinga, who was with me throughout helping me understand things and if I had any worries, was absolutely wonderful!! Painless and I could see perfectly in a couple of hours - for the rest of my life. No contacts , no glasses anymore , such a free feeling. Would recommend to anyone , do it asap!

S. W.

I had my consultation with Saddia and Monica at the Harley Street Clinic. All aspects of the tests were explained and every effort was made to make me feel relaxed and at ease. There was no pressure to make a decision there and then and all my concerns were acknowledged and dealt with professionally. I felt in very safe and knowledgeable hands. Thank you Saadia and Monica for the time you spent advising and reassuring me.

c. c.

I was seen very quickly on the morning of my surgery. Firstly I was taken to complete the eye pressure test, sight test and iDesign scan before awaiting my talk with my surgeon Dr Mitry. Dr Mitry explained the surgery with great clarity and although it was extremely nervous his calm tone and manner made me feel more at ease. I cannot fault the surgery for being clean and its staff friendly and approachable. The aftercare was explained to me after surgery and was given my set of eyedrops and a leaflet explaining when to take them and was ready to go home (I was only in optical express for just over an hour). I really recommend Harley Street and Dr Danny Mitry, I cannot fault my experience and will be referring my friends in the future!

G. P.

Everything it claims to be and more. The staff are very professional and reassuring before, during and after surgery. I was informed of what was going to happen and when, procedures and costs were all explained fully. I am very happy with the service i received and would definitely recommend Optical Express to anyone considering lazer eye surgery.

R. J.

Receiving laser eye surgery at Optical Express was a life-changing operation - I can now see perfectly without the hassle of glasses and contact lenses. The staff in the clinic were all extremely helpful and friendly (particularly Zsuzsanna and Jenaya). The day of the operation ran very smoothly and quickly. Strongly recommend getting laser eye surgery to anyone who thinks the benefits will out-way the cost of the procedure.

M.

It's a week since I've done my surgery for both eyes and I'm extremely satisfied with both the care and the results. I was seen by Elizabeth who was very clear and made it easier for me to make the decision to do the operation. Dr Patel did the surgery and I should say he is more of an artist; you couldn't tell next day that I had done an eye surgery! It takes longer for me to walk anywhere because I keep stopping and reading the signs! Highly recommend visiting the clinic and consider this, life clearly changes after!

R.

Excellent service! Couldn't ask for a better experience and if it takes time to take you into their office, just remember they are having a good time with people. They don't interact like robots but like people who encourage this life changing process and they certainly explain everything in detail. My advisor was called Kinga and she's the top ball at this place; if you're lucky to get her, certainly try to have a laugh with her. The operation was handled well and I did feel like I could be comfortable with today's eye machines, makes me really appreciate our enhancements in research and development!

O.

The staff are amazing, especially 'Anna', (at the reception) is very kind and friendly. Optical express was a pleasant experience, flawless service. Regarding the surgery: -If your vision really affects your life, like in my case (-7 both eyes), then do it at Harley street. This is the place to get it done, no question about it. -But if you think getting rid of glasses will make you 'look better' and you see the operation from a cosmetic point of view, then don't do it. For minor vision improvement the operation is not worth it. But if your vision is really bad, and you struggle to make out the faces in front of you, go for it. My quality of life has improved immensely, a big thank you to the team at Harley street! (and Anna)

C. L.

From the reception staff to the ladies who did all my tests and especially Dr Carr... outstanding group of people. The team at OE Harley St made me feel at ease the throughout the whole process, answered all my questions and provided me with better vision than I even ever had with contact lenses + glasses. All in all, closest thing I have experienced to a miracle is getting my vision corrected (big thank you to Dr Carr, who remembered me by being chatty, and with this kept me comfortable during the whole procedure by conversing with me). Anyone who considers laser eye surgery needn't go anywhere else.

C. L.

Very friendly, professional and helpful staff. They help put my nerves at ease and my laser eye surgery was quick and painless. I can now see perfectly and my eyes are healing well. I'm very happy with the treatment and the results.

y. x.

EDIT: Got a call from the optical express today to say that my remaining refund is being processed which is good so huge thank you to the customer service. Things do end up getting done it just takes time (more than 6 months in my case), but I definitely still recommend getting everything that is promised in an email for future reference xx Was told I need to go to another branch for a different procedure and had to pay a £500 deposit, I was a bit hesitant but they ASSURED me that if I decide I want to cancel or after visiting them I didn't want to go ahead, I can get my deposit back. This was right before lockdown. When lockdown happened, I couldn't go to my appointment so I asked for a refund/to postpone my appointment, they told me they can only give me half back, and I agreed to it for now. Months later and no refund, I called again to finally say I am no longer looking at doing the surgery with them so would like to get my refund and they said they can give me a full refund, but then the next day another sales rep called me to ask me when I wanted book an appointment and told me there is no way I can get my refund back.. After several correspondence, manage to get £350 back, but was told a £150 is charge as an admin/cancellation fee. I told them I was assured and promised I'll get my full refund back and they once again said that they can't do that. I've tried calling this branch back every day to talk to the rep that assured me I'll get my refund but haven't been able to get through now. Basically don't believe whatever they say and if they promise you anything, get it in writing.

M. D.

Brilliant experience. I was worn glasses since early childhood and many times before I was told that only glasses are option for me. I have rare cataracts in one of my eyes, beside astigmatism and I was short sighted. I decided to go for operation even I know that getting 20/20 vision will be unlikely and maybe I would need to use reading glasses later on. So after 6 mont from operation I can confirm that my vision is 20/20. I can work on a computer for hours without any discomfort or pain which was standard when I worn glasses. Fakt, I have slight dryness in one of my eyes but it is not persistent and depend on some particular circumstances. I am very happy with the service provided starting from a consultion and the aftercare.

M. H.

Optical express were the most professional outfit I visited offering great value quality surgery and I’ll recommend to all. I kept hearing the saying “the only regret you’ll have is not having it sooner” and as cheesy as it sounds, it really is true, 24 hours after my operation I have 20/16 vision and once I’ve fully healed I believe I’ll have 20/12, which is quite frankly astounding!

E. G.

20/20 🤩 iDesign Lasik treatment - Dr Mehul Damani Booked a consultation for treatment in October for the end of the year 2019 After one more examination with my surgeon I had an eye treatment few days after... :)) very happy! Took only one day to recover. Threw away my glasses and contacts after almost 2 decades of wearing them 🥳 It is not cheap (£4K total) but if I could do earlier I would definitely do so. If you reading this and you not sure if you should have one - just simply DO It and you’ll be simply happier with one things less to worry about. ✌🏻

J. L.

I have booked my eye surgery (i.e. LASIK) with Optical Express on Harley Street. The staff were friendly and pleasant. I have had a very good experience with Zsuzsanna (General Manager) who provided me with good customer service and was very helpful. She was able to find quick appointments that fit in my schedule. Definitely recommend this clinic if you consider an eye surgery!

A. A.

Profoundly thankful to the staff at the Harley Street branch. They’ve been so accommodating, helpful and exceeded in their customer service. My surgery has been a complete success. Janaya was the young lady that assisted me on the day, navigating my concerns with confidence and professionalism, explaining how the course of the day was going to proceed, I felt a sense of relief to be comforted with truely caring staff. Thank you for the Jaffa cakes my favorite

S. O.

My experience with Optical Express was great from start to finish. The staff are very friendly and knowledgeable and I still can't believe I'm not using glasses/lenses anymore. The surgery was not painful at all and the post operation was less uncomfortable than I expected.

O. I.

Had my laser eye surgery from here. Excellent service and staff, all the way from the reception lady Anita to the surgery team Sonia, Henrietta and Dr Mehul. Would definitely recommend. 10 days after my surgery, so far so good. Better than 20/20 vision.

A. M.

Brilliant customer service, quick and professional. Thank you Ossa for all your help!

D. A.

I had a consultation in the Harley Street clinic, their service and care were absolutely outstanding. I was explained everything in details, from the moment I arrived throughout the tests and about the surgery. I was also given a pack to take home so I could understand everything even better. Sadly I couldn't go ahead with the operation this time as I am traveling too soon, nevertheless I would highly recommend Optical Express service and the staffs in Harley Street, specially Jenaya, Sejal and Susana.

A. M.

Osa was the best and very welcoming, good experience overall

J. M.

I had my surgery a month ago and I couldn't be happier with the results. From being very short sighted to perfect vision, still feels like a novelty to me when I wake up. I'm very happy with the whole service, from the initial check up, the very quick painless procedure, to the very friendly and helpful staff with plenty of aftercare to ensure everything is OK. I cautiously took the day off work after the operation, but I was out and about and even went to an art gallery. I only wish I had the operation earlier. I would happily recommend to friends and family.

H. J. A.

It has been one week and I still can't believe I can see so perfectly. More than fifteen years I have worn glasses and contact lenses because of my bad eyes and now I can see so clear. The first few days were quite uncomfortable, but as it goes on my vision gets clearer and clearer. I am so very thankful to all the staff of Optical Express Harley Street and Eastcheap for taking care of my eyes, especially to my surgeon Dr. Mehul Demani who has been very patient with me during the procedure. I hope that I wont have to do this procedure again, but I am very glad I did it! Worth every penny! :)

F. R.

I went for a consultation for laser eye surgery, which was done thoroughly and the people were very friendly! Unfortunately, I am no longer able to go ahead with the surgery as planned and had to postpone...but Saadia was extremely helpful and did everything that she could to manage the situation and offer a suitable solution! I would like to give her a special thanks!!

D. Z.

Saadia (Assistant Manager) Super helpful, super friendly and explained everything. The enthusiasm is appreciated!

T. M.

I recently had my eye surgery done in Harley street and the whole experience was super. Especially I would thank Zsuzanna Moczas, she was absolutely amazing, so friendly with a great smile on her face, approachable, caring and very helpful. She made the whole experience wonderful.

O. G.

Really great care all the way through. I now have perfect vision. Would recommend Optical Express to anyone considering laser eye surgery

A. S.

Harley Street is where everything started. The hight level free consultation, was amazing. Staff very welcoming e extremely professional. The check up was excellent and very carefully done. Amazing, as it was a free consultation , I didn't expect that high level, honestly. My appointment with the surgeon was booked there and here I am with both intra-ocular multifocal lenses, thanks to the Harley street staff. Thank you so much Andra and colleagues. If I hadn't met you, probably would be still fighting to keep my glasses on all the time.

B. S.

Ok, so its been more than a month since my Lasik.. both eyes, one sitting. Surgeon- Dr Dhamani. Location- Harley Street, near Oxford circus. What can I say.. the results are amazing.. I am a consultant with the NHS, so I do know the scientific basis behind a Lasik surgery, but there is always that risk that you continue thinking of when going for eye surgery.. God!!! its my eyes... do i really need this ??!!!. maybe i can just continue using my contacts for the rest of my life..do I really need to take a chance here...What if I am that 0.99% unlucky dude who is going to go blind after a Lasik.. My vision is now better than 6/6 .. last optometrist exam documented a vision of 6/4.. thats better than 20/20 if you didnt know :) ... Special thanks to Champagne for getting my surgery booked within 5 days and special thanks to Suzanna for sorting out my GP letter in the last minute.. I am almost backed out.. a little pep talk from her, put me back on track.. Dr Dhamani and his team were fantastic on the day! follow up appointments by optometrists are also very professional.. thanks to the whole team at Optical Express..

J. B.

I had a consultation very recently, the service I received exceeded my expectations. Firstly the customer service was great, staff were welcoming and knowledgeable. Everything was explained thoroughly and nothing was rushed - no issues whatsoever throughout. The free iScan advanced eye care report is amazing and was emailed to me. The patient advisor, Andra Ciucas was exceptional, the cherry on the cake :)

N. B.

I had eye surgery done today. They were 45 minutes late for my appointment. Also, surgery was not painless as it is advertised. However alltogerher surgery experience and customer service was great. 10 hours after the surgery I feel and see well!

E. K.

I had an incredible experience here! All my questions were answered prior to surgery and were extremely helpful in anything that I needed. The surgery went superbly and even afterwards the care was great with regular professional check-ups and warm smiles from everyone in the office. Would recommend to anyone. My vision has gone from VCR to Blu-ray!

A. W. (.

I must temper this by saying I can see without glasses, and it's amazing. On the technical front, they did a good job. I also thought the support staff, who walked me through post op care, were kind and supportive. All that said... The surgeon was a bit brusque. Surgeons treat patients as a mechanic would treat a car if a car suddenly reversed without warning while he was fixing it; the human body reacts instinctively to things and I'm sure that's very annoying, but I could not help it, and the bedside manner of the surgeons left a lot to be desired. The level of discomfort, the length of it and the extent / length of photosensitivity were also understated. Fair warning would have been appreciated. I was not fine after 24 hours. I had to take Monday off work. For the next week I couldn't see my computer green well at all and had to enlarge the font. I read that guidance literature very carefully... I don't remember anything about that. And the surgery itself: it's all very well to tell me it doesn't hurt because I have local anaesthetic, but that doesn't account for the discomfort of the eye clamps, drops and contact lens insertion. 30 seconds, my eye (so to speak!) - the prep work takes minutes. NONE of this would matter if they had simply been upfront about it. The fact that they sanitised it just made it an unpleasant surprise.

J. F.

It's 24 hours since I had surgery (idesign ilasik) and I am genuinely struggling to believe how clear and sharp my vision is. I got up this morning and could read the phone number on the burglar alarm of the house across the road. It feels miraculous. The staff have been really helpful and the procedure was over within a few minutes. The hardest part of it all was deciding I was definitely going to go for it. I feel very very lucky - top marks and thanks to Optical Express.

J. D.

I went to Optical Express for a laser eye consultation, Saddia took incredible care of me through the whole process. She put me at ease throughout the various eye tests, and was very professional throughout.

S. M.

Had an amazing service from start to finish. The staff are very very helpful especially Anita, Jenaya & Zsuzsanna. I would recommend anyone out there that wants laser eye surgery to come to the harley street branch. They were helpful throughout my whole experience and even with my after care

N. B.

The stafff were very welcoming and calming when I came for surgery, and they have been really good at looking after me since my op. The surgery was scary but fine, straight after the op i was in a lot of pain, Optical Express should have given me pain killers before I left the surgery and they should make sure that everyone has someone with them to take them home, I had someone with me but no one recommened that I bring someone and they should. I was better when the pain killer had kicked in, and managed to sleep. I was fine after 5 hours, and fine to work the next day. Also this is the first oportunity I've had to give feedback as the computer has been broken after each of my apointments. Overall I'm very happy with the results and service. I have recommended Optical Express to all of my friends.

A. M.

After having my eyes thoroughly examined by the Optometrist, I was advised by the Optometrist that I needed no corrective eye surgery. I had laser surgery on my eyes back in 2002 by another company called Ultralaze in Tottenham Court Road. It's been 17 years now since my Laser Eye Corrective Surgery...( and out off curiousity) I rang up for an appointment for 2 Consultaions by Optical Express in last 6 years to see how my eyes were doing( including the present one that I just recently had 😊)... I would recommend this procedure to any new customers to just inquire by booking a Consultation at Optional Express Laser Eye Surgery. Also I would like to thank the Optometrist once again for giving me good advice on the latest development on my eyes after my Consultation for the day 😊.... And finally for the great hospitality and smoothness of the running of my process during my appointment at the Optical Express Laser Eye Surgery Center by the General Manager Zsuzsanna Moczas ......Thank you....🤗😊

A. W.

Zsuzsanna has been such a kind, friendly, attentive support and the good humour of all the staff including the surgical teams helped to make a nervous patient feel relaxed. I actually enjoy paying my visits to the clinic! Never said that before. Highly recommended and much love to everyone there. Ps, Jenaya: buy an umbrella! X

A. D.

Excelent service. My optometrist Elizabeth instantly put me at easy, and gave me her full attention. After assesing my eyesight, she talked me throught the options available for at present and in the future. I have been given full information about surgery, what could be done and possible results. All my questions were fully answered. In my case the improvement of my short distant vision could be achieved only by compromising my long distance vision. So I have been given an oportunity to find out how my vision could be after surgery by wearing a contact lens in one eye for a week. I found it too much of a compromise and didn't go for surgery. But the whole experince help me appreciate the vision I have got. And for that I am very greatful.

C. A.

The laser eye surgery I had has imporved my vision greater than 20/20 - much clearer than expected. the surgery itself was very simple and completly pain free - I could see clearly for the first time later that evening. I wish I had had the surgery done sooner and would not hesitate to recommed Optical Express to family, friends and anyone that will listen to the benfits laser eye surgery brings.

A.

I would like to share my experience with Optical Express. When I went for the consultation and eye test , the team were extremely welcoming and friendly with me especially Zsuzsanna Moczas, who helped me with everything. Zsuzsanna organized everything for me and I just had to go for the laser. I was pretty nervous the time back and I have contacted her several times she always picked up the phone and tried to comfort me and she always made me laugh in the end. I went for the IDESIGN ILASIK not long ago (6 dasy ago) , they have changed my life and I can't say enough time that how much I am thankful for that. I was wearing glasses since I was around 10-11years old and now look at me I don't have to wear it "anymore". Dr. Manek Patel and his team gave me back my vision. Thank you Optical Express!

k. s.

I got something in my eye and the pain was awful! I went into Optical Express on Harley Street and the staff got me in straight away, had a look and recommended what I should do. the customer service was brilliant and they really made me feel at ease. Definitely go there!

K. M.

Excellent service and wonderful experience. All staff were attentive and well informed about the procedures being offered etc. Special thanks to Kinga and operating surgeon Dr Damani and all the team at Harley Street Clinic. I would highly recommend Optical Express.

J. D.

Cant believe it. I went in blind as a bat and now I feel like I'm wearing my contact lenses 24/7. Its amazing what they do and how they do it. A big shout out to the Harley st team. Thank you guys all for giving me the best gift a person could ask for.

s. h.

Robert has been absolutely amazing from beginning to the end of my consultation, he made me feel calm about the procedure and reassured me about my doubts. I would definitely recommend optical world partically in Harley street from the experience I had due to Robert. Thank you !!!

L. B.

It was one of the best decisions of my life to proceed with the laser eye surgery at Harley Street Optical Express! Professional service, very helpful and great team! Thank you very much!

B. K.

Had my lasik treatment here about a week ago (april 2013) and am thrillled with the outcome. For the first time in yrs, i see without glasses. The staff in harley street are both friendly and very caring and I would strongly recommend anyone considering laser eye surgery to go to them.

K. C.

I will recommended to everyone is the best decision I ever made . It has changed my life it gave me a lot more confidence. My vision is a lot better than I thought it will be .i wish I’ve done it a lot earlier. I’m so so happy I chose Optical express and I’m so so happy Iv done the operation. I can read even the very very small writing . If you want to change your life to the good go ahead go to optical express and leave the rest to them they are the best

T. G.

Went for my initial consultation here and, all but one of my follow up checks; substantially better than Westfield where I had the proceedure done. Staff at Harley Street are corteous and professional and you feel as though they are concerned with you as a person. Stratfield is a machine churning through proceedures and selling glasses etc.

N. P.

Excellent service and after care. Very thorough pre-surgery assessment, no high pressure sales. Everything explained and all my questions answered. Vision better than expected after surgery, overall very happy with my experience.

D. S.

Great service and very efficient, friendly staff. I had a lasik eye surgery and I am amazed with the results. Could not fault anything, Big thank you to Dr Parmar and his team for helping me. You guys are Great! Thank you!! Diogo Sousa

R. S.

Excellent service very clear explanation about all process and prices. Ms Kinga was absolutely fantastic and very helpful I get first class service before , during and after my eyes operation. Thank you very much for great service and great vision . One of the best decisions I have made

D. L.

Thank you very much for your care and attitude to me - Ms Zsuzsanna Moczas and optometrist Ms Awardeep Bans. It was the first time in the UK when I met highly professional staff in the optical business. Thank you very much for greetings in my birthday, as well :)

A. B.

Have only been to initial consultation but the experience in Harley Street has been really good so far. Very professional service and friendly atmosphere. Worth mentioning Champagne made the experience even better. So far so good !

T. H.

Very happy with the service at Optical Express. The staff are always really friendly and everything was explained clearly to me before, during and after my laser eye surgery

S. W.

Superb experience, I highly recommend the optical express on harley Street. Everything and everyone has been 5 star. I'm very blessed to have chosen this eye clinic!.

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