Reviews of Specsavers Opticians and Audiologists - Edgware Road. (Optician) in London (London).

Specsavers Opticians and Audiologists - Edgware Road

225 Reviews

126 Comments

Optician

Optician

173 Edgware Rd, Tyburnia, London W2 2HR, United Kingdom

Description

Information of Specsavers Opticians and Audiologists - Edgware Road, Optician in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Specsavers Opticians and Audiologists - Edgware Road

Popular times

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Reviews of Specsavers Opticians and Audiologists - Edgware Road

H. S.

Initially I was impressed with their service the first time I step in on 8/11/21. Everybody’s very accommodating, I came in to fix a broken glass but end up purchasing 2 new glasses which I’m satisfied. On Friday 12/11/21, I went in again but this time I wanted a copy of my 3D scan for my future reference but I was denied. I’m from US since I paid for the scan, I wanted to get a second opinion on my eye progression. I was actually denied, which is unbelievable. Then I wanted to make a third pair because I love this cute frame so much but I was told, I cannot get a discounted price since I used it already when I purchased 2 earlier. I said can I just buy the frame, the answer is NO, NO & NO all the way. I came with positive attitude but was given negative again & again. I was so so frustrated. I came again on Monday 15/1121 at 11am to collect my glasses. It’s not ready!!! I asked again for a copy of my 3D scan, at least I was allowed to take pictures from my phone. I don’t understand with all the new technologies they have, it’s not possible to email the results to customers? I paid for everything myself, no insurance or any third party. I think I’m entitled to get my own report.

G. V.

Now this is a great example privatising the NHS walk into Specsavers and there you have it a factory for money profiteering on people's eyes just like Dental can you get an appointment at the doctors no but you can for your eyes and Dental and feet because you're paying for it there and then and it really isn't cheap I want proud country now taking over from Horrible private companies greedy

L. D.

I had an appointment at Specsavers today in Edgware Road. They are all young Asian and Arabic people and I have to say I have never had such excellent service anywhere . They were thorough, polite, they listenened and asked all the right questions smiling and were absolutely amazing . I only wish other shops and stores had such wonderful staff in them. Thankyou it’s so nice to be able to praise and say something positive about people as there’s so much negativity in the world today.

G. V.

A Very Good experience. The whole experience from Contacts Test to receiving my lenses was professional and thorough . The Staff were attentive specially the optometrist Philicia,Carla and Shahida very lovely,they explained everything and great customer care. A good experience from start to finish , thank you .

T. M.

A very welcoming place. I was visited by an Asian optician who was very caring, professional and attentive to details. I was particularly impressed on how much tourough and patient she was. I would highly recommend the Edward Road branch.

M. S.

Amazing staff, helpful and kind. A big and special thank you to the manager, I don’t remember his name and Carla, which they helped me lately to fix my glasses and help to buy a new one. Wish you all the best and blessings. Thanks a lot, MaTe.

S. B.

After 20 years neglect, I decided to get an eye test sorted and booked an appointment with my local Specsavers. I had a call an hour before to confirm I was still scheduled to arrive and asked about my previous eye health. When I arrived I was greeted by Said and had my test conducted by him. He guided me through the process and explained everything in great detail. I was extremely impressed by the whole service that the staff gave and came out an extremely happy customer!

K. M.

I just wanted to write the above & beyond service that the lovely lady called Shahida gives every time! It’s rare these days to feel fully satisfied with customer service and I really think she deserves a pat on the back for her excellence. I’m still waiting for my lenses but just wanted to make sure this was seen! Fabulous!

A. B.

Amazing customer service. All the staff has been very professional, kind and careful. The eyes visit has been the best one I had in my life. They really care about every costumer and make sure to give their help and find out what we really need. They had sold out, with the new glasses, the problems I had. Many thanks to all the staff. I feel completely satisfied.

D. F.

Nice staff that quickly attend to customers.

J. P.

The staff were professional and friendly in their interactions with me. All precautions were taken to ensure my and their safety from the Corona virus Also impressed that although suggestions for my glasses were made, my choices were respected and I never felt pressurised to spend more than I needed.

K. A.

If you need to have your sight check, nned a pair of glasses or contact lenses this is the right place. Sometimes it gets busy.

E. M.

Outstanding service from Edgware road specsavers optician. Manager Ahmed went above and beyond our expectations. Imran and Zacharias thank you for your attentive care for my boys and urgently needed referral. Phillia a pre reg with phenomenal knowledge and expertise, undeniably professional in her approach. I am very grateful that you have given us the peace of mind needed for mum's sight test. Priyal and fiza amazing ladies very calm and patient. Thank you all for looking after my family. 🙂

D. M.

Good, friendly service however the price breakdown of my glasses made no sense and I'm still confused.

v. h.

This is my favourite optician. You do not sit long and wait despite the fact that it can become very busy. Good range to choose from. The staff friendly and approachable Gave me a very good discount for another pair when I lost my handbag with my glasses inside.

L. S.

In 30 years of going to opticians, Edgware Road branch of Specsavers was the best experience I’ve ever had. I never thought I’d get gushy about something so prosaic but manager Suhail made the experience of choosing glasses fun and exciting. The care by all staff was kind, efficient and professional. Top, top team, thank you all.

S. S.

I randomly went there to see if I liked any of the glasses .The service was amazing,the lady (her name was Sheina,not sure sorry) was really patient to help me to find the style I liked,so I ended up buying 2 of them ! 5*

F. S.

I've been going to some of the best opticians around the world for the past 37 years and I can safely say that have never met anyone as courteous, professional and efficient as Suhail, the branch manager. In fact, I can only find praise for the entire team at Edgeware Road. The technology used, speed of service and the professionalism is impressive, to say the least. I also very much like the sense of community and vibrant diversity at the shop. 5++. Should have gone earlier I suppose 😉

S. P. L.

Well the much awaited revamp has happened. It hasn't obviously increased stock capacity but the layout seems much improved. The displays are clearly priced from £25 upwards to £165, frame plus different types of lenses too and the lighting above the racks is kinder on the eye and the complexion ! There's a tablet desk near the entrance so you can check out the website to order in a colour choice or use the ' how would l look in these frames' facility. For those of us who are very myopic this is invaluable. You no longer have to ask strangers in store what they think or press yourself up to the mirror and squint at your reflection. Staff won't let you select an unsuitable frame for your prescription or an unflattering one. The aftercare is brilliant too. No matter what kind of clutzy things you subject your new glasses to, they're ready willing and able to put them to rights, which makes the initial heavy financial outlay on new specs feel less painful. Never be frightened either to delay your choice by writing down style reference numbers you like, then checking them on line later to help you decide. Don't buy under pressure. Ask about donating your old frames to a charity too.The cleaning and adjustment machine is now just beside the till so getting a quick spruce really easy.

N. A.

Specialist, nice environment, and friendly staff. I did an eye test and got spectacles. There was an offer and it reduced the price to a reasonable level. I wanted to try the eye contacts and my experience was not good. The person giving orientation on that was not very helpful and I irritated my eyes for nothing. Eventually, I could not know which side of the lenses is the correct one and I had to drop the idea of contact lenses.

g. s.

I just entered in the shop and I was approached by a friendly gentleman. He asked me what I was looking for and he showed me what I needed. Very polite he invited me to the counter and I paid for my products. Very reasonable price and quality stuff. Happy with the process and staff members. Will be back.

S. B.

The optician is very good, but the sistem of the company is not OK. They push you to buy 2 pair of glasses (ridiculous difference between 1 and 2 pairs).

T. M.

Ordered 2 pairs of glasses in March 2016 and unfortunately one pair broke and could not be repaired. However Phil (who I take to be the store manager) has given me a complimentary pair without any dispute. This store is incredibly busy, but the staff are always approachable and helpful and offer a good choice of value for money products. I am mainly writing in praise of the aforementioned Phil. He is very hard-working and truly cares about the customers as I witnessed on several occasions. He is a great asset to this branch of Specsavers.

N. A.

Went this lunch time, performed eye test and bought some new reading glasses. I was impressed by the staff professionalism, both sales and the optician. All explained to me very clearly, very good service, recommend this store.

M. S.

Shahida always goes above and beyond! Once again she has helped my experience.... going above and beyond always, her energy is the best! Thank you - Kate M

A. A.

Great service from start to finish. I went for my first ever hearing test and Mark Edgar the audiologist was fantastic, listened to me and explained everything thoroughly. Hopefully I won’t need to be back soon but I will definitely be coming to Edgware Road if I do! Maybe I’ll come for an eye test!

M. O.

A good store to work with satisfactory staff members (Except management), of course being near an Arab community always feels nice. They do sometimes forget they're being rude at times, but many people many minds. I think its just the culture. Many Halal and Delicious food. And of course Regent Park mosque not very far!

S. K.

I came into specsavers Edgware Road and was amazed by the customer service I received from Shaida. I have never seen such a thing. She has really brought the best out of this specific branch as the rest of the staff members do not know how to smile! At first I was very angry as I was waiting and being ignored by staff members but when Shaida saw me waiting she came straight to me with a huge smile she was very apologetic and helped me with my glasses and my contact lens query’s! I am very happy with my experience! Thank you very much Shaida! These types of staff members should have more recognition!

A.

Just wanted to say a big thank you to Suhail - store manager at Edgware Rd. I had to go back to this store ( with my new glasses) on few occasions but regardless of how busy this place was, Suhail always kept everything under control , was very helpful and polite. He's outstanding customer care made the whole of the difference. Thanks Joanna

T. R.

Excellent customer service, all staff were very approachable, professional and articulate. I was taken care of very well. The mannerisms, sincerity and genuineness superseded my expectation. It was an impressive experience.

T. M.

EXCELLENT SERVICE - Popped into Specsavers yesterday to have 2 pairs of glasses tightened and also to leave my husband's hearing aid in for repair. The young man who served me (French, I think) could not have been more polite and worked on my glasses immediately. Mark, the usual audiologist was on holiday, but this man said that hopefully his colleague would be able to help. The young lady, Bal fixed the hearing aid problem immediately and showed me how to fix in future. I was out the door within 15 minutes all without an appointment. Over the last few years, Specsavers is definitely the best service I have received from a company.

D. K.

Pleased with the final result but the queues are horrible especially at 5-6 pm. I had to wait for 45 minutes to talk to someone about my glasses repair. Also felt the it could be organised much better than it was.

w.

My visit to specsavers for earwax removal was brilliant. The audiologist Mark was very good explaining everything at the start . And all of the time talking and describing what he was doing .I would not hesitate to recommend Mark TOP SERVICE

G. S.

Professional with excellent care and friendly timely service. And competitive pricing: saved about £700 on a pair of hearing aids compared to another large and well regarded group of opticians/audiologists.

D. R.

I had a thoroughly enjoyable service from Lucy, she took the time to use the Specsavers technology understanding what glasses would suit my face shape and went through the important elimination process to find the perfect pair for my face... She also provided very considered and supportive customer service, she is an asset to your company...in fact the whole team were all very pleasant to deal with

d. f.

Very please and efficient service. Came in to have some glass frames fixed which I didn't bought via them, they have been very polite, welcoming and helpful.

T. K.

Fantastic service. Very nice staff who were very patient while I translated everything to my mother. Great range of glasses, bit pricey though.

L. G.

Very nice staff, easy to follow Covid management. Similar to most other Specsavers, racks of frames!

H. J.

Got my appointment for contact lenses really quick and was able to buy lenses in the day. Absolutely superb service.

A. A.

I ordered glasses with glass lenses. I went to collect them and they were broken. There was a problem with the glasses the second time around as well. I had However the staff was nice.

A. D.

Nice staff but they seem to have instructions from the owner to charge as much extra charges as possible.

A. D.

Very professional service. The appointment was for my son. Extra care and attention given by the optometrist for a child. Signed off on everything

K. A.

Brilliant customer service, good waiting time, fair prices, and accurate results, as well as a variety of glasses to choose from and clear communication between them and the customer

L. B.

Usual 5 star treatment... very attentive optomatrist and staff.... a real pleasure to have examination here!

R.

Frames broke and couldn't be repaired David rang my home branch and presented me with new frames there and then. Best customer service I've had for a long time

J. R.

It's my local optician. Always had good treatment. Service very good

H. E.

The optician who did the eye test was efficient. But no many varieties of glasses

L. V.

Went to buy a spectacles during my visit in London. Very good customer service and great products available in store.

M.

Highly recommended store for the pleasant & Great hospitable & welcoming service by Suhail the Manager & A very professional check up by Kajal the Optometrist.

P. S.

Friendly, professional staff, good range of frames, but despite having booked an appointment, was kept waiting for ages.

J. H.

Good professional service.

A. L.

Fast service and knowledgeable staff they couriered my glasses to me in Abu Dhabi within 3 weeks

K. T.

Excellent service from caring and knowledgeable staff, who have helped my elderly parents with their eye care over recent years.

L. R.

Lovely, friendly staff, and they even gave me a discount :) I'm glad I went there over a different opticians.

R. M.

Decent customer service. It took a while before we were attended to but other than that the service was ok.

L. a.

Like this branch zac was really good very good cataract test

M. A.

Always a good experience

A. K.

I visited recently Specsavers edgvare road hearing centre Mark was great and very helpful definitely 5 star service

c. A.

Very helpful but could do with moee of a variety especially for the youth

Y. O.

Been going here for years. My eyes are thankful!

M. S.

Just popped in to fix my wifes glasses. Good friendly service

S. L.

Edgware Road branch (near Sussex Gardens) very helpful staff. We will certainly be returning.

A. P.

Professional friendly staff. Well done team keep up the great service

s. h.

Marvellous. Excellent, painless earwax extraction process, reasonable price.

A. T.

Lost pin that holds the lens in place. Staff were friendly and accommodating.

J. I.

Very nice and friendly staff, booking was easy and they were ready for me when I arrived

E. B.

Very good and very friendly . Definitely will go back there . Staff amazing

H. A.

Mr. Sahal was very nice and wonderful at dealing (Edgware Road w2 2HR )

c. b.

Excellent experience. Dev is a good man and very service oriented. Thank you.

Q. A.

Great Service, they give every patient the attention they need.

S. O.

If you come here not during the busy times, the service is very good.

A. P.

Always thorough and encouraging when helped to learn to use contact lenses!

e. o.

Good value good choice of frames quick service what's not to like

A. H.

I get excellent hearing aid services from here. Very customer oriented.

C. L.

Nice staff, 2 for 1, just 4 days to pick up them.

r. L.

Friendly staff, who look after you. Make you feel at ease.

A. H.

good customer service, and wide range of lenses and frames

S. A.

Reasonable price most of the brand is available fast service

D. W.

Great friendly staff with quick service and appointments ready at drop in

S. C.

Absolutely the best service I have received in a long time.

a. f.

One of the best customer service. Friendly and helpful staff!

C. T.

Mark is extremely helpful, he also follows things up very well.

M. S.

Very friendly and helpful with my 90 year old mother

K. F.

They checked my eyes well and I can still see which is always a bonus!!

F. F.

They have a 2 hours service which is really good.

C. C.

Staff are very professional and a credit to the Spec saver's franchise

T. T.

Is it possible to improve on perfection ?

S. D.

Excellent service, well done Tahmid.

B. L.

Very friendly staff and good choice of frames

R. D.

Outstanding service and customer focussed staff.

i. V.

Legit specsavers! Great staff, very helpful and patient.

T. S. A. R. A. L.

Looking for powered ready made specs only

J. D.

Excellent customer service and knowledge of the products

A. H. W.

Pleasant and efficient experience

M. T. G.

Helpful

A. G.

Great, really helpful staff.

P. V.

Friendly staff and professional opticians.

L. A.

Audiologist is best guy around

M. G.

Helpful

J. L.

Staff were friendly.

J. H.

Always get on well at Specsavers.

s. 0.

Good store and service

n. o.

Fast, efficient and reliable

B. F.

Busy place, average service

J. J.

Perfect!

I. D.

Wonderful staff.

A. F.

Very helpful staff

R. S.

Excellent service

T.

Very efficient

B. S.

Friendly to the costomars6

M. M.

Friendly staff

d. g.

Professional

F. A.

(Translated) Excellent services and professionals are professional and to create, but to make glasses it is necessary to take an appointment because most of the times the branch is busy (Original) خدمات ممتازة و العاملين مهنيين و على خلق و لكن لعمل نظارة لا بد من أخذ موعد لان اغلب الأوقات يكون الفرع مزدحم

D. H.

X. X.

L. M.

K. A.

B. C.

A. A. N.

C. P.

M. T. S.

E. M.

L. B.

D. M.

R. A.

M. S.

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