Reviews of Specsavers Opticians and Audiologists - Islington. (Optician) in London (London).

Specsavers Opticians and Audiologists - Islington

227 Reviews

104 Comments

Optician

Optician

68 Chapel Market, London N1 9ER, United Kingdom

Description

Information of Specsavers Opticians and Audiologists - Islington, Optician in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Specsavers Opticians and Audiologists - Islington

Popular times

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Reviews of Specsavers Opticians and Audiologists - Islington

A. C. U.

Great service, many years I have been a loyal customer of this branch. Best service in the business. However, recently when I called the store to enquire about contact lenses, the young man was very rude and really did not want to help me over the phone. He stated that in order to get help and support, I must make an appointment, which is why overall, I put it to three stars which should be 5.

m. m.

I work in healthcare & my glasses unexpectedly broke. The side snapped off. I went into the store and a colleague named Jessie went above & beyond to make sure I had an emergency pair today. She went out of her way to find a frame to fit my lens in & sorted it out for me within 10 minutes. She didn't give up and made sure I left with something. This is what customer service is all about. Her manager definitely needs to appraise her.

A. P.

6 months later I’ve come for my second round of visits, see my review of first visit below, and once again 10 out of 10. I came to spend my ‘golden ticket’ ( glasses at half price) and to buy an extra pair on top of that and the service was absolutely first class. Same member of staff dealt with me for both my selection and order, plus the pick up a week later and he was polite, professional, friendly and knowledgable. I’ve received nothing but great service at this store every time. Really, based on all my visits I couldn’t recommend this store highly enough. This was my first eye test and my first pair of reading glasses. From beginning to end everything about my experience at Specsavers Islington was 10 out of 10. From the very welcoming guy who booked my appointment in store, to everyone on the day of the appointment to the pick up for my glasses a week later. All fantastic! Excellent! Really felt like I was in safe, knowledgeable, friendly and professional hands all the time. Based on my experience I couldn’t recommend highly enough.

A. H.

Can't rate the staff here highly enough. They are so friendly and knowledgeable and have made me feel at ease each time I've had an eye test/contact lens trial.

C. M.

Huge thank you to the ladies in there, (didn’t get the name of the one that helped me specifically, but I’m sure they’re all great) she fixed my glasses and saved me a lot of money replacing them as they’re fairly unique. 5 stars forever.

E. C.

I recently had my eyes tested here and bought some new glasses from them. Naz was my optometrist and she was absolutely brilliant. She was very knowledgeable and courteous, and made the whole experience a very good one. They also had a good selection of glasses and a friendly and helpful front of house team, and it all feels quite covid secure (good distance between customers, compulsory mask wearing, spraying glasses with antiviral spray between customers when trying them on). Overall a very good experience and Naz was particularly great. Definitely recommend.

S. M.

Helpful, friendly staff and reasonably priced, good quality testing services available. I was walked through every detail of my test carefully.

N. B.

The staff at this Specsavers are really great. Everyone was extremely attentive and friendly.Customers like myself who like to take their sweet time to decide which glasses to buy are met with great patience and helpful advice. Also, I appreciated how the staff went the extra mile to minimise any risks related to the current pandemic with masks, distancing and continuous cleaning and disinfecting surfaces and sample frames.

K. O.

Staff here are Wonderful. Very caring, patient, kind and hard working. Thank you for Excellent service

L. M. S.

Wide range of glasses frames availble 2 for 1 ect Much better than my previous store in terms of Customers service and being seen on time very quick and efficient only downside is the narrow staircase you have to climb for some of your eye test to be completed.

P.

Just had an earring test today, friendly & helpful service, Thank you. 10/10.

P. M.

It is the first time I used this branch and the service and customer care were great. Compared to other competitors I didn’t feel the pressure to buy and the employee who assisted me even suggested a lower spec of lenses for my glasses because in his position were fine and I can say he was right! Despite all the limitations due to covid 19 the service was excellent. Also all staff were PPE and they are very organised. I will definitely come back for my sunglasses!

M. K.

A very happy customer of 6 years here! The staff here is incredibly knowledgeable and helpful, it's always a great experience 😊 There is also a large selection of frames, and I found it reliably easy to book appointments. I would give it more than 5 stars if I could!

B. L.

The service in this branch seems rushed and impersonal. Regardless of the appointment time I have never yet been seen on time. There are at least 20min delays. I had an appointment for both eye sight and contact lens check, however they were short staffed and unavailable to carry out both so I had to make an appointment to come to the store again.Nobody let me know prior to the appointment about the situation. Considering the pandemic, I would have thought that they would rather avoid frequent visit to the store. When I was collecting my new glasses I had no proper checks and they didn't ensure they fitted well.

R. A.

Excellent customer service, and very helpful staff.

K. D.

I called spec-savers Islington to get help arranging a spec savers Audiologist home visit I spoke with Jaimie who went above and beyond to find out more information for me Jaimie called me back within 10 minutes saying she has sourced a branch that may help and had asked the branch (Camden) to call me when an audiologist gets in Thank you Jaimie for your professionalism and friendly service

G. E.

Went yesterday for an eye test and order prescription glasses accordingly. However, I did not buy frames from Specsavers but I brought my own. Because of that, I got charged extra £39! Why is that?? Can messrs explain the “punishment” i got for not buying frames from them? Can messrs Specsavers justify under which law or regulation are entitled to charge a client an extra £39? When I booked the appointment in person at the shop, nobody told me than if i got my own frames i would need to pay an additional fee! I paid all i had to pY PMUS an additional fee which is completely unjustifiable! If I knew, I would not proceed. Can somebody explain the legality of this extra charge? Can somebody explain why they do not let clients know in advance? Thank you.

C. A.

Great! Very helpful staff to help pick right frame's

S. o. K. V.

Had my eyes tested here by some wonderful people cannot praise them given the difficult situation that have now find themselves after the pandemic. Excellent compliance with directives on the covid-19 regulations and it's done in an extremely efficient and professional manner. Enjoyed my experience of this specsavers and highly recommend this opticians to anyone.

M. L.

I came into the store for an eye test and I was rudely spoken to by a lady and her badge name had said something along the lines of "Ullah?" and the lady accommodated me and spoke so LOUDLY and RUDELY she asked my about my date of birth and name so loud that probably the whole store could hear my personal details she then took me into a room to do other checks on my eyes and when I tell you the room is so small and all I could her was a parrot nagging in my earhole. thank god the process lasted 10 minutes. I then had an eye test with a really really good optician she looked into my eyes so thoroughly took a little longer but she was so lovely. unfortunately after my eye test was done the same lady returned and attempted to help me choose frames but I couldn't deal with such BOLD person so I left and got my glasses from Boots Opticians just down the road with amazing offers.

J. S. U.

I had the most amazing experience at Specsavers Islington the other day. Due to an unfortunate accident my glasses had broken, and I needed a replacement immediately. I called 5 different opticians, and non were able to help me, except for this store. Got there at 13:00, was attended by an incredibly helpful and smiling Greek young lady called Constantina I think, who helped me choose a frame, ran up to check timings with the technician and I had my pair of glasses just 4 hours later. Amazing staff, amazing service, amazing speed, and ver very reasonable price. Thanks!

E. T.

Having used a non chain opticians for many years its a slight culture shock using Specsavers. Plenty of friendly staff, mostly younger in their 20s, who are happy to help when they notice you - 3 of us using the store today and 2 booked in and dealt with quickly while 3rd couldn't be booked in as arrived too early wasn't asked if they needed help for quite some time. But once in the system staff very helpful and professional. Store is wheelchair accessible, but as store isn't very big there's not much room to move in store in your wheelchair. Waiting area for optician has plenty if chairs but is narrowed by them if you need to get past in your wheelchair, someone had to move out of our way when we came by with our wheelchair. Examination room we used was fairly small too if you're in a wheelchair, with little room to manoeuvre your chair into position for you to reach the eye test machine.

J.

I went here for my eyesight test, then ordered some glasses which were ready 7 days later. The staff are friendly, knowledgeable and helpful

S. R.

Fabulous staff who went out of their way to accommodate me. Swift and organised professional staff, who are a credit to the company and profession. Please expect to wait a sort while sometimes as staff don’t know exactly what they may find when checking our eye condition and it may take longer than anticipated. I can assure you that you will be thoroughly tested when it is your turn. very thorough. Thank you Specsavers for my adult eye test, contact lens test etcetera.

E. S.

Sometimes it can be pretty busy, and staff has to rush around, but they are attentive and friendly.

Y. T.

Had a free eye test booked for the 16th July. Arrived right on time and got greeted and attended to as soon as I arrived. Very pleasant start. No forced sale, instructive and relevant advices, with some humor to sweeten it all. After that all the tests were very thorough and the specialists nice and professional. Felt in very good hands :) Too bad I forgot all their names... Unfortunately, after spending more than an hour in the place, I didn't have time to stay to choose some glasses (recommended after the tests) and decided I'd to come back another day. Big mistake! So popped again on the 18th at lunch time with a friend and got greeted straight away by a commercial (tall, lean, glass wearing black descendant. Suit, clean cut and all). At first, he was nice, asking how it felt to have my first prescription :) I said I had noticed some frame online (£25 ones) and he went to check if the color I wanted was available. He informed me it wasn't. I thanked him and as I turned around to look at other models, don't ask me how and why he was off to greet another client. Fair enough not to leave any client ungreeted but he actually stayed with him, looking at frames, advising on styles, guiding him etc... I was forgotten. Good thing my friend was with me, but we both wondered the whole time if he was actually going to remember I was there and "waiting" for his professional insight (no pun intended) After 30 min, I set my mind on frames and now had to queue at the front desk since other peole had arrived. When my turn came, a nice lady said I had to wait for the commercial to be available (his fav client had just finished choosing his glasses and they were on their way to a desk to complete the whole process). That wasn't going to only be a 5min wait for sure...Definitely didn't have time after more than 40 min there, decided that was just off putting and that I would chose another Specsavers to buy my glasses. Actually briefly told the lady of my disappointment and why I wasn't going to wait. She obviously apologised. A shame for the Islington branch that with a split second decision some individuals would ruin the great exerience provided by the rest of the staff... Went to my local Specsavers, picked frames I love, and off to leave them a great reviewr!

E. 3.

Good Ear wax removal service

H. B.

Came to this location while visiting London. My son's eyeglasses were broken. They fixed the frames within 30 minutes, didn't charge us anything. Great customer service, very polite personnel, I highly recommend this shop.

W. L.

Staffs was on hand as you walk in through the door, very knowledgeable, prices was muxh cheaper than all high street optician

A. K.

Had a fantastic eye test. The optician even spotted a mark on my retina and insisted I go to GP. Fortunately it's only a freckle. But obviously appreciate it's been detected as it needs to be monitored. I was seen quickly. They lose a star because I was really dissapointed in the frames. Not very diverse choice. I didn't find anything I loved. Had to settle. For £180 I want to LOVE my specs not just think they'll do.

J. C.

The optometrist here was very good, giving some impartial and informed advice on which lenses to go for and recommending the free anti-glare coating as I work with computers. The sales staff however were quite unprofessional and need to brush up on their sales techniques. I don't mind knocking back a hard sell but others might find their approach a little uncomfortable.

B. I.

Been a customer here for 6-7 years. Nice, tidy, kind and helpful staff

J. S. -. T. B.

Amazing customer service during covid. I was extremely anxious and they made me feel so calm. I don't let them know but they were all so friendly and nice

j. c.

Jo was amazing with me and my partner. This is the place to go for your glasses. Thankyou so much

H. C.

After reading the reviews I was a little sceptical to go here for my daughters glasses ( she’s only 3). We were served by a lovely lady called Huweda, what a patient person she was . My daughter is 3 going on 13, but Huweda was very accommodating and didn’t make her feel like a nuisance. She let her try as many glasses as she wanted. I would definitely recommend this branch of spec savers - I can only go on the experience I have had with Huweda, I have not seen anyone else. Keep up the great work and thank you for making my daughters first experience of wearing glasses a great one. Specsavers I hope you know what a gem you have in Huweda, she really is an asset to the company. Thank you HUWEDA !!

J. m.

Staff friendly polite and professional sometimes theres a little wait only because there busy but would recommend to anyone thinking of going there service is very good at my branch in north london angel in chapel market..

L. L.

Excellent optometrist (Ms Raghwani) and front of store guy called Shaq. Have stores nearer to my home but why change just for convenience when you have quality service?

j. c.

Specsavers thanks for my new classes very helpful & friendly I give it 9/10..

F. M.

Specsavers staffs are great with their customers and very helpful 👍.

J. S.

Very friendly service! They did all they could to help me with my glasses. I'd recommend them to family for sure.

C. G.

Very good customer service down side was the waiting times were quiet long. But overall excellent service provided at all time.

S. P.

Im very happy for the service. Warm ,welcoming and professional team. Helped me to understand and explained me everything about contact lenses.

L. N.

Friendly staff ...easy to talk to...really take care of you and they give you space to think and choose

L.

Great service. Friendly and very helpful. COVID safety great too

s. h.

Everyone was so helpful and professional, answered all my questions and in general made my experience with them amazing. would definitely recommend them to anyone needing glasses or their eyes checked!

P. C.

Lovely staff very helpful and considerate all safety places in check

P. H.

Brilliant as always. Very careful and explained all my options

D. G.

Fast, efficient and good customer service

T. M.

If you need your eyes tested I'd sugt Specsavers every time they are brilliant test everything and help you in everyway possible

R.

Friendly service and got my glasses ready in a week!

C. H.

You'll often get seen in good time and they have a good selection of frames to choose from.

J.

Really fair priced glasses and professional service. Order arrived in 4 days

D. B.

Appointment on time a proficient. No stock for eyevathung tissues then and still not today

B. S.

Very helpful staff and made to feel at ease.

D. L.

Very professional and friendly,love my new glasses.

G. P.

The staff are really friendly and helpful. 2 for 1 offer is really handy.

C. A.

Great service and reasonable time for glasses

R. h.

Very helpful and friendly staff

J. K.

Routine test staff change yet again but this crew are approachable.

M. G.

Very informative and were very helpful when assisting me with new glasses.

S. O.

Good service and some nice offers. But it feels like they are just processing you.

H. B.

All the staff were so lovely!

R. O.

Staff were really knowledgeable and nice. Recommend it.

N. H.

Very professional, and informative as well as friendly.

W. D.

Very helpful and attentive to my needs

M. E.

Really? I thought they were very helpful, knowledgeable and thorough

A. C.

Good service friendly..

A. T.

Big variety, designer and no name brands, and nice 2 for 1 offers

O. W.

Good selection of glasses. Friendly staff

k. s.

Very helpful, lovely kind Manager

A. F.

Good service, lovely frames for kids.

r. a.

Fantastic service. Amazing prices!

B. C.

Always nice friendly staff...

A. L.

Really great service, wonderful place

K. H.

I thought I'd walked into a card shop.

D. T.

No I did not

J. T.

Staff are nice and helpful

S. L.

Great service. Great value

F. I.

Staff is so friendly

O. D.

Expensive and now great quality

G. Y.

Good personal service...

E. O.

Small and busy

J. H.

Turns out to be very expensive

J. C.

Amazing service

r. s.

Now I can see

J.

Good service

L. E.

Really good!

K. K.

Brilliant

S. P.

Good

S. R.

Very professional

D. P.

Helpful staff

I. R.

(Translated) Very young people work there. Do they have enough experience to choose glasses? I'm not sure. I think they chose too strong lenses for me. But generally nice and patient. (Original) Bardzo mlodzi ludzie tam pracuja. Czy maja na tyle doswiadczenia zeby dobierac okulary? Nie jestem pewna. Chyba dobrali mi zbyt mocne soczewki. Ale ogolnie mili i cierpliwi.

C. M.

(Translated) Staff professionalism (Original) Professionalità staff

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